TAFE NSW MANAGERS ASSOCIATION
ANNUAL CONFERENCE 2008 SPEAKERS
Speakers Morning Session
Dr Grant Jones TAFE as a High Performing
Dr Grant Jones is currently a senior Some critical questions to be examined include:
lecturer at the Macquarie Graduate Can we define our performance purely in results
School of Management. Prior to his terms, when the world wants sustainability?
current appointment, he lectured in Is TAFE a learning organisation or merely a
Strategic Management and teaching organisation?
Organisational Behaviour at the Can TAFE be entrepreneurial or is it enough to
University of Canberra. Dr Jones is be client focused?
author of three books, one in the area
of environmental management and two To be truly inventive organisations need to
in the area of organisational dynamics. attack the single mindset. One way to do this
is to continuously invent metaphors for the
He has also had a business career and organisation that seem to conflict with
operates as a management consultant. established ways of seeing. Examples include
Clients have included the Australian the organisation as – machine, culture, asylum
Defence Forces and the NSW Police as and arena. TAFE is currently experimenting
well as a range of private sector with the metaphor of the inverted pyramid, a
clients. metaphor which offers the prospect of
enhanced sustainability. So what does
leadership for sustainability look like within the
Mike Doyle The Journey to being a Hewitt Best
Employer – Sydney Harbour Foreshore
Mike Doyle is the Manager, Culture & Authority
Performance at the Sydney Harbour Four years ago the Sydney Harbour Foreshore
Foreshore Authority, a role he has Authority embarked on a dramatic
held for two years. He was previously transformation of its workforce. The Authority
the Authority’s Human Resources developed an organisational development
Manager. strategy that acutely focused on growing its
employees into leaders, created new two-way
Mike is responsible for driving the communication models, and acknowledged the
Authority's cultural change agenda, interests and priorities of it’s largely Gen X and
including the on-going development of Gen Y employees.
staff and improvement of business
processes. The cultural change This session will explore the Authority’s
journey, which started in 2003, journey to reform its culture. Learn how their
culminated in the Authority being approach dramatically reduced turnover,
recognised as a Hewitt & Associates improved engagement levels, and earned Hewitt
Best Employer and Best Public Sector Associates “Best Employer in the Public Sector”
Employer in 2007. award in 2007.
Speakers Morning Session
Patrick Cremen Commonwealth Policy and Initiatives relevant
to VET sector and its interface with
Patrick Cremen is Branch Manager, Workforce industry.
Development Branch, Department of Education, The demand for skills, in Australia and
Employment and Workplace Relations internationally, is setting great expectations on
education and training systems. The right workforce
is important to ensure greater productivity and the
social and economic security of Australia. The
presentation will give an overview of some of the
initiatives and thinking taking place in the
Commonwealth Department of Education,
Employment and Workplace Relations with particular
emphasis on the Australian government’s Skilling
Australia for the Future Policy.
Marie Persson TAFE and 21st Century
Deputy Director-General TAFE and Community The opening address will set the scene for TAFE in
Education 21st Century with particular reference to workforce
development within our organisation and as a vital
player with industry to assist them achieve “high
performance” through workforce capability
strategies and interventions.
Presenters Workshop Outline
John Turnbull Customer Relationship Management
Over the last decade, the world's leading
John Turnbull is the founder and Managing organisations have realised that it is no longer
Director of Customer Connect Australia Pty Ltd. enough to have great products and services. To
He has gained extensive expertise in Customer paraphrase the words of Ted Levitt, "a product
and Relationship Management over his twenty- without customers... is just an artefact". Customers
five year career. are our source of funds, and more importantly
provide an organisation's reason for being - this is
His experience also includes managing the sales true for commercial as well as not-for-profit
consulting organisations in Australia and New organisations.
Zealand for two major Customer Relationship
Management (CRM) vendors, PeopleSoft and In this workshop, we will explore the customer
Siebel (now Oracle). More recently, as principal relationships that are important to NSW TAFE. We
of Customer Connect Australia, John has helped will use a creative approach to develop a view of the
organisations in a wide range of industries to "customer lifecycle" - this will provide a perspective
succeed with their customer-centricity / on TAFE's most valuable customers. Finally, we will
relationship management programs. His work expand on the customer lifecycle model to develop
includes business consulting, strategy, ideas for improving customer value, retention and
education, managing business transition and loyalty.
customer management (CMAT™) assessment.
Dr Grant Jones Leadership for Sustainability
The workshop will start from the proposition that
Senior lecturer at the Macquarie Graduate leadership is better thought of as a quality of the
School of Management organisation than as a quality of the individual. We
will survey a number of qualities that can be
developed into the collective operation of people.
We will then examine a brief case study of a manager
in an apparently impossible position and show how
these qualities can find a way through seemingly
irreconcilable conflicts. From there, the workshop
will develop a process for developing leadership for
sustainability within the organisation.
Steven Drew Pharmaceutical Society of Australia Case
NSW Branch Director, Pharmaceutical Society Study
This workshop will explore the concept of workforce
development in the context of the partnership
Rodney Leane between the Pharmaceutical Society of Australia
Client Account Manager, TAFE NSW - North (PSA) and North Coast TAFE. The workshop will
outline the challenges facing the Community
Pharmacy industry through the eyes of the PSA CEO
Steven Drew. A unique aspect of this model is that it
reaches small business. A brief history of the
Faculty Manager, Tourism, Hospitality, Retail partnership between the PSA and North Coast TAFE
and Personal Services, TAFE NSW - North will be outlined together with plans for the future.
The benefits and challenges of forming and
maintaining partnerships between an RTO and
industry body such as the PSA will be explored.
Mike Doyle Sydney Harbour Foreshore Authority
The workshop will unlock the 8 keys to success that
Manager, Culture & Performance at the Sydney the Foreshore Authority has identified in helping
Harbour Foreshore Authority them transform the business and be recognised in
2007 as a Hewitt Best Employer. The workshop will
discuss key issues that made transformation
possible, including leadership, performance
measurement, staff engagement, guiding principles of
behaviour and employee recognition and reward.
Kevin McNamara Manildra Flour Mill & Western Institute – A
Human Resources Coordinator, Manildra Flour True Partnership
The workshop will outline Manildra Flour Mills and
Western Institute’s longstanding partnership which
Neil Milton showcases workforce learning as a business strategy.
Manildra Flour Mills (MFM) is part of the Manildra
Teacher in Charge Manufacturing, Orange
Group and operates the largest flour mill in Australia,
Campus Western Institute processing more than 1 million tons of wheat per
year. It is a sophisticated multi faceted processing
site. The complex operates 24/7 and employs
approximately 220 people at its Manildra site.
MFM and TAFE NSW - Western Institute entered
into a Training Partnership Manager (TPM)
agreement in 1999. The TPM coordinates and
assesses training needs in conjunction with HR staff.
This arrangement allows MFM to concentrate on its
core business that of producing high grade flour and
flour products. TAFE concentrates on its core
business of training.
Keven Donnelly Distance is No Barrier – Mining Industry
Training Superintendent, Perilya Case Study
Bemax Resources Limited is located approximately
250 kms south-east of Broken Hill. Its 24-hour-a-
Program Leader, Primary Industry & Natural day operations consist of Ginkgo Mine and the
Resource, Natural Resource Management Minerals Separation Plant at Broken Hill. A major
challenge for Bemax is gaining access to nationally
Section, Orange Campus Western Institute
recognised workplace training and assessment.
Bemax’s partnership with TAFE NSW – Western
Institute provides a comprehensive solution to that
need, it is an RTO who could provide a ‘one stop shop’
for current and future training needs.
Bemax engaged Western Institute because we
demonstrated a strong “can do attitude”, not letting
distance, a delivery pattern well outside core hours
or other training challenges interfere with a
successful outcome for employees and management.
This workshop will explore how the partnership
delivered the goods for Bemax who was recognised as
2007 Employer of the Year in NSW.
Pam Christie Leadership in TAFE in 21st Century
Institute Director The closing address will outline the challenges,
achievements and further actions for TAFE NSW to
TAFE NSW Sydney Institute
become a High Performing Organisation.
TAFE NSW Managers Association Leadership Awards will be
presented by Pam Christie at the Cocktail Event
immediately following the conference closing address.