Role Title: Cancer Advice Assistant
Department: Cancer Support Team
Reporting to: Cancer Support Advisor
Location: Various. Please see below.
Why am I needed?
Tenovus is currently developing the scope of its service delivery across Wales. This role is
needed to provide support to our Cancer Support Advisors. This will include assisting with
the expansion, promotion and support of our services to people who are affected by
What will I be doing?
You will support our Cancer Support Advisers (CSAs) in carrying out their roles which
are to provide advice, information and support to people affected by cancer. This
includes benefits advice and casework, assistance with accessing grants, provision of
information about other legal concerns, identifying needs for support and making
referrals to, for example, our counsellors and nurses and to other organisations. You
will also help to identify clients who could potentially benefit from our Health and
Wellbeing services including our ‘Sing With Us’ choirs and our ‘Walk With Us’ walking
In supporting the CSAs you will be:
Listening to concerns or queries of clients, either face to face or via the telephone, that
might have arisen following cancer diagnosis with regards to entitlement to welfare
benefits and grants
Identifying clients’ needs and referring where appropriate
Contacting clients and professionals on a regular basis to gather information through a
variety of communication methods
Assisting CSAs with the filling in of forms
Undertaking basic administrative duties, including keeping a record of all calls and
updating the online database
Contacting both patients and health care professionals to gather vital information to
ensure anyone who accesses our services gets the best possible service
Assisting in the promotion and implementation and development of outreach services
Taking referrals and gathering information.
Progression within Tenovus:
After a certain period of time, between 3-6 months of carrying out the role, you may
be given the opportunity to develop your role by undertaking monitored casework.
This will be in accordance with the Quality Mark as the advice we are providing will
need to adhere to this.
Where will I be based?
This will be discussed at your initial meeting with the CSA but could include our Head
Office or another outreach location within Wales.
What skills do I need?
Good communication skills to enable good interaction with others
Good administrative and organisational skills
Awareness of issues relating to loss and illness
Basic PC skills
Which qualities are desirable?
How much time do I need to commit?
Ideally you will be able to commit to a minimum of one half day per week. This can be
discussed when you first meet with the CSA.
What support and training will I be given?
You will support and work alongside a CSA who will act as your supervisor
You will be expected to attend a Welfare Benefits training course to fully prepare you
to carry out your role. This training will be accredited and is a 1 unit Level 2 Course
accredited through Agored Cymru
You will also complete a volunteer induction and have the opportunity to participate in
our e- learning system
Support will be available from all members of our Cancer Support Team
Please note that any you will need to do an enhanced CRB check prior to starting your
role. This is undertaken free of charge by Tenovus.
What benefits can I expect?
Receive accredited training which can increase opportunities for employability
Access to apply for all internal vacancies
The satisfaction of knowing you are making a vital difference to people’s lives through
the unique work of Tenovus
The enjoyment of meeting new people and being part of our Cancer Support Team
The opportunity to develop a range of skills
The chance to gain experience of working for Wales’ leading cancer charity
Reasonable expenses will be paid.
How do I apply?
Please contact our Volunteer Development department directly on 029 2076 8850 for an
informal chat or e-mail email@example.com to receive an application form should
you require one.