Reservations Customer Service Representative by vQOe262


									Reservations Customer Service Representative
The Reservations Customer Service Representative is Corn Hill Navigation’s
frontline representative, responsible for providing the highest level of excellence in
hospitality and customer service.

Job Description
    Handles all phone and in-person inquiries about Corn Hill Navigation: prices,
     cruise schedules and routes for both vessels; education programs, special
     events, menus, catering, parking, etc. Must know everything about CHN’s
     offerings and operations in detail.
    Takes reservations and sells tickets for public cruises.
    Handles payment and oversees details for private charters.
    Handles sales of merchandise, gift certificates, and memberships.
    Serves as liaison between the public and President, Director of Marine
     Operations, Captains and crew. Relays all messages promptly and accurately.
     Forwards media/advertising inquiries to President.
    Keeps accurate daily records of attendance, tickets sold, and all earned
     revenue. Completes daily/weekly/monthly reports as needed.
    Relays lunch/dinner orders to caterer.
    Knows CHN’s narratives about the history and recent development of the
     Upper Genesee River and Erie Canal along cruise routes in order to speak
     knowledgeably to potential passengers.
    Knows the attractions in the immediate vicinity and regionally. Knows and is
     able to give information about special programs (i.e. wine tasting and Jazz
     Festival cruises).
    Attends paid training in hospitality, customer service, history and education,
     and food and beverage service as requested.
    Attends and helps schedule CHN paid staff meetings.
    The Reservations Customer Service Representative is always prepared to
     pitch in and help with other related duties as necessary!

    Excellent customer service skills—consistently courteous, friendly,
      respectful; communicates clearly.
    Superior organization skills and attention to detail.
    Skilled and comfortable with phone, cash register, and computer.
    Team-oriented and flexible.
    Committed to CHN’s mission to increase awareness and appreciation of our
      region’s historic waterways.
    Drug testing may be required.

                                                                                    P.O. Box 18417
                                                                                Rochester, NY 14618
Sam Patch or Mary Jemison shirt with khaki shorts, pants, or skirt (no blue jeans).
Shoes with good treads

Reports to:    President

                                                                                 P.O. Box 18417
                                                                             Rochester, NY 14618

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