Reservations Customer Service Representative by vQOe262

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									Reservations Customer Service Representative
The Reservations Customer Service Representative is Corn Hill Navigation’s
frontline representative, responsible for providing the highest level of excellence in
hospitality and customer service.


Job Description
    Handles all phone and in-person inquiries about Corn Hill Navigation: prices,
     cruise schedules and routes for both vessels; education programs, special
     events, menus, catering, parking, etc. Must know everything about CHN’s
     offerings and operations in detail.
    Takes reservations and sells tickets for public cruises.
    Handles payment and oversees details for private charters.
    Handles sales of merchandise, gift certificates, and memberships.
    Serves as liaison between the public and President, Director of Marine
     Operations, Captains and crew. Relays all messages promptly and accurately.
     Forwards media/advertising inquiries to President.
    Keeps accurate daily records of attendance, tickets sold, and all earned
     revenue. Completes daily/weekly/monthly reports as needed.
    Relays lunch/dinner orders to caterer.
    Knows CHN’s narratives about the history and recent development of the
     Upper Genesee River and Erie Canal along cruise routes in order to speak
     knowledgeably to potential passengers.
    Knows the attractions in the immediate vicinity and regionally. Knows and is
     able to give information about special programs (i.e. wine tasting and Jazz
     Festival cruises).
    Attends paid training in hospitality, customer service, history and education,
     and food and beverage service as requested.
    Attends and helps schedule CHN paid staff meetings.
    The Reservations Customer Service Representative is always prepared to
     pitch in and help with other related duties as necessary!

Requirements
    Excellent customer service skills—consistently courteous, friendly,
      respectful; communicates clearly.
    Superior organization skills and attention to detail.
    Skilled and comfortable with phone, cash register, and computer.
    Team-oriented and flexible.
    Committed to CHN’s mission to increase awareness and appreciation of our
      region’s historic waterways.
    Drug testing may be required.


                                                                                    P.O. Box 18417
                                                                                Rochester, NY 14618
                                                                                      585-262-5661
                                                                               www.samandmary.org
Dress
Sam Patch or Mary Jemison shirt with khaki shorts, pants, or skirt (no blue jeans).
Shoes with good treads

Reports to:    President




                                                                                 P.O. Box 18417
                                                                             Rochester, NY 14618
                                                                                   585-262-5661
                                                                            www.samandmary.org

								
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