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									                                CONNECTIONS 2009
                   REAL WORLD STRATEGIES FOR TODAY’S CHALLENGES
                                                                                         T1Marketing

                                                                                    Session Number T1
                                                                                     "Session Number"   Formatted: Font: Garamond, 10 pt, Not
               Positioning Your Organization Today for Health Care in 2020                              Bold, Italic
                                     October 1, 2009
                                 11:15 a.m.− - 12:30 p.m.

Tracy O’Rourke                                             Linette M. Demers, PhD
System Director, Strategic Development                     Director
Sisters of Charity of Leavenworth Health System            Sg2
Lenexa, KS                                                 Skokie, IL


Summary Description

Over the next 12 11 years, our industry will redefine the fundamental building blocks of health         Comment [Sg21]: 2020 is now only 11 years
                                                                                                        away. Change to 11?
care delivery. In response to an inevitable but stark payment landscape, demographic realities
and technology advances, providers will be forced to recast the clinical enterprise. This session
will expand and challenge assumptions about the future role of the health system, the medical
workforce, the organization of clinical care and the economic environment, building the case for
integrated Systems of CARE (Clinical Alignment and Resource Effectiveness) focused around
the needs of key patient types.


Learning Objectives
1. Understand the major drivers shaping the future of health care in 2020, with emphasis on
   health policy and emerging value-based purchasing payment models.
2. Consider the impact of the expected future state on the care delivery to 4 key patient types:
   the occasional patient, the elective patient, the perpetual patient and the complex critical
   patient, as well as develop insight into which new business models would likely develop
   based on the expected future state.
3. Be better equipped to create actionable strategies to help prepare today for the future of
   health care in 2020.


Faculty Information

Tracy O’Rourke, FACHE, System Director, Strategic Development for Sisters of Charity of
Leavenworth Health System (SCLHS), is responsible for identifying and implementing strategic            Comment [Sg22]: Correct?
business opportunities across the health system. Prior to joining SCLHS, Ms. O’Rourke was a
consulting manager with Cap Gemini Ernst and Young’s Health Care Practice where she offered
expertise in facility planning and construction, operations improvement and supply chain
management. Ms. O’Rourke holds her MBA and MHA from the University of Missouri-
Columbia.



                          SHSMD’s ANNUAL EDUCATIONAL CONFERENCE
                              SEPTEMBER 30 – OCTOBER 3  ORLANDO, FLORIDA
                               CONNECTIONS 2009
                  REAL WORLD STRATEGIES FOR TODAY’S CHALLENGES
                                                                                       T1Marketing

                                                                                  Session Number T1
                                                                                   "Session Number"   Formatted: Font: Garamond, 10 pt, Not
                                                                                                      Bold, Italic
Linette Demers, PhD, Director at Sg2, develops intelligence on subjects such as future health
care delivery models, molecular medicine, regenerative medicine, innovations in infection
control and women’s health programs. Prior to joining Sg2, Linette was a scientist at NanoInk, a
technology start-up company in Chicago. Linette holds an MS and PhD in chemistry from
Northwestern University and a BS from McGill.




                         SHSMD’s ANNUAL EDUCATIONAL CONFERENCE
                              SEPTEMBER 30 – OCTOBER 3  ORLANDO, FLORIDA
                               CONNECTIONS 2009
                  REAL WORLD STRATEGIES FOR TODAY’S CHALLENGES
                                                                                       T1Marketing

                                                                                  Session Number T1
                                                                                   "Session Number"   Formatted: Font: Garamond, 10 pt, Not
                                                                                                      Bold, Italic

Executive Summary/Outline                                                                             Formatted: Tab stops: Not at -0.75" +
                                                                                                      -0.5" + 0" + 0.25" + 1" + 1.5" + 2" +
  I. Introduction: Who We Are                                                                         2.5" + 3" + 3.5" + 4" + 4.5" + 5" +
      A. Sg2 is an international, future-focused health care intelligence company. Sg2 works          5.5" + 6" + 6.5" + 7" + 7.5" + 8"
          with health care organizations to provide expert-led resources, tools and education to
          enhance performance, drive growth and maximize clinical effectiveness.
      B. The Sisters of Charity of Leavenworth Health System is a Catholic health care system
          based in Lenexa, KS, made up of 9 hospitals and 4 stand-alone safety net clinics in
          California, Colorado, Kansas and Montana.
 II. The Health Care 2020 Landscape
      A. Review the trends or forces driving the need for change.
      B. Review timelines and likely form of health policy reform and discuss the impact of
          the shift from fee-for-service model of payment to value-based purchasing of care.
      C. Review payment reform models such as medical home and bundled payment.

III.   The 4 Key Patient Types of 2020
       A. The Occasional Patient:
          1. Describe the patient typology: What types of interactions will these patients seek
             with a health care system? What will their needs be (eg, how does a health system
             build a relationship with well individuals)?
          2. Describe how care will be delivered for this patient type. Who will perform and
             manage care for occasional patients?
          3. Where will care be delivered?
          4. How will the care be paid for?
          5. Address discussion questions for the participants (eg, what are the delivery and
             business models of systems to deliver value to occasional patients?).
       B. The Elective Patient (see 1−5 above)                                                        Comment [Sg23]: Is that what you mean?
       C. The Perpetual Patient (see 1−5 above)
       D. The Complex Critical Patient (see 1−5 above)

IV.    Implications for Health System Strategy
       A. This section builds the clinical and business case for new care delivery models that
          integrate services across a continuum of care, Systems of CARE.
                  1. Describe change in leadership style and competency from managing
                      facilities to managing systems.
                  2. Describe productivity and business model innovation as the new basis for
                      competition in health care.
                  3. Outline key steps that health care organizations must take today to
                      position for 2020.

 V.    Developing the Vision of Health Care 2020 at SCLHS
       A. Environmental assessment


                         SHSMD’s ANNUAL EDUCATIONAL CONFERENCE
                             SEPTEMBER 30 – OCTOBER 3  ORLANDO, FLORIDA
                              CONNECTIONS 2009
                 REAL WORLD STRATEGIES FOR TODAY’S CHALLENGES
                                                                                      T1Marketing

                                                                                 Session Number T1
                                                                                  "Session Number"   Formatted: Font: Garamond, 10 pt, Not
         1. Strategic implications of critical health care trends on SCLHS                           Bold, Italic
         2. Preparedness of the system to deliver value in 2020
      B. The vision of how SCLHS will transform from a hospital-centric organization to
         become a leader of patient-centered, community-focused health care delivery
         1. Changing market dynamic creates a new value equation for patients and
            communities.
         2. Our health system redefines our strategic imperatives to “improve health” through
            the integration of care delivery.
      C. Achieving “System-ness”
         1. Defining how to balance common processes and ways of doing work, with the
            need for local flexibility in how to get work done
         2. Defining a common set of performance standards—clinical, operational,
            financial—across the system to create accountability and alignment

VI.   Accelerating the Vision
      A. Describe an integrative process for creating a plan for the system, and at individual
         care sites. that will position the system for 2020.
      B. Describe the 4 goals of the strategic framework.
                 1. Culture and talent
                 2. Performance excellence
                 3. Physician partnership
                 4. Strategic growth
      C. Describe model for progress toward Vision 2020 and aligning performance to vision
         and strategy
                 1. Innovation
                 2. Learning
                 3. Accountability
      D. Describe putting the plan into practice:
                 1. Transforming care delivery−new vision in a time of extreme change
                          1. Evolving partnerships
                          2. Development of clinic integration models
                 2. Market-driven and grassroots strategies




                        SHSMD’s ANNUAL EDUCATIONAL CONFERENCE
                            SEPTEMBER 30 – OCTOBER 3  ORLANDO, FLORIDA

								
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