Support Worker 30hrs1 by p8GrX5P


									               Job Description – Support Worker

Location:                                            Various

Line managed by:                                     Tbc

Salary:                                              £7.20 per hour

Hours of Work:                                       30 hours per week

Job Purpose

To provide a high quality, effective, sensitive and appropriate support service to:

      Young people moving into or establishing independent accommodation
      Young people whose accommodation may be at risk of breaking down or
      Young people living in supported accommodation managed by Spark of Genius

Key Duties and Responsibilities

To develop a supportive relationship through which residents can identify their goals in
terms of future housing, employment and independence, and work with the residents to
achieve these where appropriate. To encourage residents to work towards agreed
objectives as identified in individual support plans. The main areas of support offered are
as follows:

      Evening and weekend work is a mandatory in this post
      As agreed with line managers, participate in an out of hours, on call system on a
       rota basis
      To carry an ongoing caseload
      Work with young people within an agreed period to help them develop the
       necessary skills to live as independently as possible.
      To agree, and work to, a structured individual support plan for each young
       person that is appropriate to their aspirations and needs.
      Agree with the young person a process for the withdrawal of support
      Ensure young people are equipped to achieve their aspirations and goals in line
       with Spark of Genius contractual obligations.
      Work with young people to ensure that they are linked in to other appropriate
       services e.g. drug, alcohol and mental health services.
      Work with the young person to maximise opportunities for access to education,
       training, employment and making a positive contribution to their local community,
       including service delivery and service development.
      Ensure the young persons income is maximised by ensuring they receive their
       correct entitlements

Created November 2010                                                                     1
      To operate appropriate administrative systems ensuring files are accurate and up
       to date, and requirements can be met, eg completion of appropriate paperwork
      In collaboration with the young person manage the living environment, ensuring
       Housing Benefit claims are established and that rent and accommodation
       charges are paid/collected
      To work to organisational and individual targets in order to provide an efficient
       and effective service to young people.
      Ensure that all situations that may suggest a potential risk to the welfare of a
       vulnerable young people and adults are reported to line managers as soon as
      Liaise with other agencies, statutory and voluntary, acting as advocate and
       support for individuals to ensure that they receive appropriate support services.
      Give practical and personal support to young people (eg. befriending, housing
       and benefit advice, information on health care, legal rights, budgeting advice etc.)
       to encourage them to be able to take greater control over their own situations.
      Ensure that all duties are carried out in a professional manner and in accordance
       with the guidelines and policies of Spark of Genius
      Attend training courses, supervision sessions and meetings as required
      Carry out such duties as may be commensurate with the post as agreed by line
      Complete and maintain administrative records as required
      Awareness and responsibility for the health and safety of the premises, service
       users, colleagues and yourself
      The post holder may be reasonably expected to undertake other duties
       commensurate with the level of responsibility that may be allocated from time to
      It is the responsibility of the post holder to comply with Health and Safety and
       Equal Opportunities requirements at all times.
      You must co-operate with the company in complying with the Health and Safety
       requirements and are therefore expected to follow Company policies, to acquaint
       yourself with the Fire, Health and Safety Procedures at your place of work and
       report any unsafe practices and conditions
      Any other reasonable management instruction

Created November 2010                                                                     2
               Person Specification – Support Worker
                   Essential Criteria         Desirable Criteria       Method of
Education and      The post holder will be    Studying towards a       Application form and
Qualifications     expected to have           Social Work              certificate check and
                   attained minimum of        Qualification.           interview
                   SVQ Level 2 (or
                   equivalent) in a
                   relevant subject and
                   will be expected to
                   attain SVQ Level 3
                   within 12/18 months of
                   taking up the position.
Experience         Experience of working      Experience in Housing    Application form and
                   with vulnerable adults     Support/Support          reference check
                   or young people.           Worker position or
                   An understanding of
                   issues around              A working knowledge of
                   vulnerable adults and      welfare benefits
                   young people.              particularly housing

                                              Knowledge of the work
                                              of 3rd party agencies.
Skills & Ability   The ability to cope with                            Application form,
                   crisis situations                                   references and
                   The ability to work as
                   part of a multi-
                   disciplinary team

                    The ability to work on
                   your own initiative

                   The ability to represent
                   the organisation in a
                   professional manner at
                   all times

                   The ability to work in
                   and adapt to a
                   changing environment

Created November 2010                                                                          3
                  Good administrative,
                  recording and reporting

                  Ability to communicate
                  effectively verbally and
                  in writing.

                  Ability to work flexible
                  hours as required

                  Ability to work as an
                  effective member of a

                  Ability to represent the
                  organisation in a
                  professional manner at
                  all times

                  Have a flexible, positive
                  and solution focussed
                  approach to work

                  Demonstrate a mature,
                  empathetic and non-
                  judgemental attitude
                  towards young people
Attitudes and     Empathy with the social
values            aims and values of the

                  Commitment to
                  improvement including
                  own professional

                  Commitment to Equal

Other             A willingness to            Full UK driving licence   Application form,
Requirements      participate in all in                                 interview and licence
                  house training.                                       check

                  Ability to work shifts
                  including evenings and

Created November 2010                                                                           4

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