0HK7MH 249N5N GS 07F 5741R COMBINEDFILEAUGUST2009 by X9RE37qi

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									163 Mitchells Chance Road  #177  Edgewater, Maryland 21037  Phone (202) 306-3823  Fax (410) 956-1287



                            General Services Administration
                               Federal Supply Schedule


                                      Schedule Catalog


    Schedule 084             Total solutions for Law Enforcement, Security, Facilities Management, Fire,
                                 Rescue, Clothing, Marine Craft, and Emergency/Disaster Response
     SIN 246-54                                               Guard Services

Contract Number                                              GS-07F-5741R
Contract End Date                                            March 31, 2010




                                               Notice
This proprietary data that may not be shared outside your management team and may not be duplicated, in
             whole or in part, for any purpose other than to internally evaluate this proposal.
                                          CONTRACT INFORMATION


 Contract Number                     GS-07F-5741R
 Contract Period                     Through March 31, 2010
 Business Type                       Small Business
 Table of Awarded SIN                246-54 (Guard Services)



 Maximum Order                       $200,000
 Minimum Order                       $2,500
 Geographic Coverage                 50 States, D.C., Virgin Islands, Puerto Rico, Costa Rica
 Points of Production                Annapolis, Maryland
 Prompt Payment Terms                Net 30 Days
 Government Purchase
 Card                                Accepted up to the micro-purchase threshold of $2,500
 Foreign Items                       None
 Time of Delivery                    30 days from award or as negotiated
 FOB Point                           N/A
 Ordering Address                    MaxSent, 163 Mitchells Chance Road, #177 Edgewater, Maryland, 21037
 Payment Address                     Same as ordering address
 DUNS Number                         791551737
 NAICS Code                          561612




                                              CORPORATE OVERVIEW
Maxsent is a privately held American owned corporation dedicated to assisting commercial and government clients in
protecting their customers, employees, and assets. Our primary focus is to create valuable partnerships that mitigate our
clients’ exposure to liability and enhance the value of their properties through quality security programs.

Maxsent is a national company that is led by a veteran executive management team with over a century of security/law
enforcement experience, we offer customized security programs that are seamlessly integrated with your business
systems and goals. With financial backing from a major financial institution, we possess the financial resources to meet
your needs and protect your interests, along with fiscal efficiencies that keep our operational costs below industry
standard.

Headquartered in Annapolis, Maryland, our close proximity to three major airports allows us to quickly respond to
client needs nationwide, and facilitates better access to the Federal Government and Department of Homeland Security.

Commitment to both our clients and our employees is paramount for the success of our programs. As a result, we
provide our officers with a premier benefit package and customized training programs that provide them with the spirit,
confidence and skill to perform their duties at the highest levels. These factors help us maintain an attrition rate well
below industry standard.



                                             SERVICES PROVIDED

We provide a broad range of services to meet your security needs, backed by seasoned security
professionals in our corporate office who are supported by administrative staff that understand the business.
Our focus on quality control, certified training programs, and careful hiring procedures adds value to all
these services.
We provide services in four different categories; examples from each category are listed below.


Security Services Operations
Armed/Unarmed Security Officers
Communications/Alarm Center and Dispatch
Traffic Enforcement and Control
Criminal/Incident Investigations

Training Programs
Security Officer Basic/Advanced/Refresher
Specialized Law Enforcement
Instructor and Supervisor Certification
Hostage/Crisis Negotiation


                                         POINTS OF DISTINCTION

From our front line to our front office, we are motivated to exceed industry norms for service and
responsiveness. Testimonials from clients indicate the following factors are critical in the success of our
programs:

       Management Structure - flattened organizational structure provides hands-on quality assurance
       Benefits & Compensation – packages that exceed industry standards and minimize employee
        turnover
       Screening & Selection – broad screening capabilities and a thorough understanding of the
        strengths and weaknesses of various screening tools
       Customized Training – performance-based training, customized to your specific needs and
        priorities

Management Structure


A streamlined organizational structure allows our clients to enjoy an uncommon
level of accessibility and accountability from management. Unlike competing
models that suffer the bureaucracy and additional cost of branch offices, our
approach puts a management team on-site and within reach.

Rather than aggregate responsibilities such as hiring and payroll management into
regional offices, our Security Directors perform these functions directly. These
talented, full-time managers are on each client’s site, allowing them to be more
responsive and more attentive to the needs of the contract. Support services such as
payroll processing and billing are provided directly from our corporate office, where
custom-designed payroll and billing systems tailored to the security industry are
integrated to ensure accuracy, responsiveness and reliability.

Our streamlined structure also relieves our operation supervisors from many administrative details,
allowing them to focus on quality control issues and provide more client contact. Moreover, our flattened
management structure keeps our executive management team uncharacteristically close to every contract
and property.

Benefits & Compensation


                                To help attract and retain the highest-caliber individuals for your security
                                program, we offer employees attractive wages, a benefits package that
                                exceeds standards in the marketplace, and performance-based rate
increases which all combine to make MaxSent’s workforce the best in the industry.

Specific wage rates are influenced by the local labor market, working environment and the skill level
required of the position. We recruit the most qualified individuals for your specific needs while
recognizing the importance of controlling expenditures. Nevertheless, competitive wages remain only one
aspect of our compensation program. MaxSent utilizes a benefits program that enhances recruitment and
retention efforts in a cost effective manner. The program demonstrates the investment and care provided
to your security staff:

        401(k) Retirement Savings Plan
        Medical, Dental and Prescription Insurance

These benefits combine with our positive work environment to contribute to a turnover ratio one-tenth that
of many security firms. Naturally, lower turnover results in both lower costs and better service from
experienced officers who are more familiar with the property they protect.

Officer Screening & Selection


Because the quality of your protection starts with the quality of your officers,
MaxSent goes to great lengths to ensure that the individuals hired to become
officers are capable, qualified, and have the aptitude to perform in our clients’
specific environments. Equally important, our workforce will always present the
highest professional image.

 With extensive experience in background screening, we offer broad assessment capabilities and a thorough
understanding of the strengths and weaknesses of various evaluation tools.

While the structure and scope of your screening program will be customized to accommodate your specific
needs, a number of screening and selection tools are available within your contract, including:

            Pre-qualification interview                              Military Service Verification (1)
            State registration and fingerprinting                    Driving Record Checks(1)
            Social Security Number Verification                      Wanted Persons Security Screen(1)
            County Criminal Record checks (1)                        Terrorist Watch List Search(1)
            Statewide Criminal Record Check (1)                      Personal reference check
            Multi-State Criminal Record database check               Written honesty evaluation (2)
            Credit Check (1)                                         Drug screening (2)
            Education Verification                                   Proof of legal right to work
            Previous Employment Verification

    (1) Negotiated screening components
    (2) Where permitted by law or other authority



The evaluation process does not stop with the hiring of qualified professionals. Each employees
understands that MaxSent demands the highest level of performance and will respond immediately to any
and all infractions of our demanding standards.

Customized Training Manuals & Post Orders


                                 Our officers’ training begins before they receive their uniform or assignment.
                                 Immediately following the screening and hiring process, each officer is
                                 required to review our Employee Handbook and Policy Manual, and
                                 complete our Pre-Assignment Training Program. Following pre-assignment
training, officers then complete site-specific, instructor-led Basic Training where they gain a mastery of
site-specific Post Orders.


Our curriculum is designed to inform officers not only of how to perform their duties, but also why these
duties are important to each client. As a result, officers understand your environment and business goals,
not just their specific security responsibilities. Training programs are also performance-based, requiring
officers to demonstrate skill, knowledge and appropriate behavior in numerous situational exercises. As a
result, our officers are prepared to serve your organization to the fullest extent.

       Employee Handbook
        MaxSent’s Employee Handbook, refined over the years based upon our extensive experience,
        details our strict Standards of Conduct and Scope of Authority, in addition to explaining staffing,
        employment and benefit policies. Following consultation with their supervisors, employees must
        acknowledge in writing their understanding of our policy and performance standards, including
        policies on safety, substance abuse, professional appearance and workplace harassment, among
        many others. This acknowledgement of policies emphasizes integrity of our officers, enhancing
        their ability to add value to your organization.

       Pre-Assignment Training
        All employees, regardless of assignment, are required to complete our Pre-Assignment Training.
        This provides critical foundational training in private security, which includes the following
        training topics:

                 o   Role & Purpose of Private Security              o   Workplace Harassment
                 o   Relationship with Civil Authorities             o   Communication Skills
                 o   Observation Skills                              o   Interpersonal Communication
                 o   Origin of Civil Liability                       o   Rapport Building
                 o   Criminal vs. Civil Liability                    o   Report Writing
                 o   Company Values                                  o   Note Taking
                 o   Performance Excellence                          o   Use of Reports
                 o   Quality Indicators

       Site-Specific Training
        MaxSent develops site-specific training materials and Post Orders for the officers assigned to your
        property.

        In contrast to the knowledge-based training programs that dominate the industry, we provide
        performance-based training. Most programs in the industry evaluate an officer’s skill based upon
        the lowest level of cognitive thinking - information recall. In comparison, the performance
        objectives throughout our training target higher levels of cognitive thinking. We challenge officers
        to apply their knowledge to analyze situations, synthesize their options, and demonstrate the
        appropriate response in various situational exercises.

        The training programs incorporate the appropriate use of your property’s Post Orders. Provided in
        written and electronic formats, these programs enumerate detailed instructions for quick reference,
        particularly in case of emergency. Security Directors audit post orders on a regular basis, suggest
        improvements as necessary, and update the procedures as recommended.

        Our commitment to high-quality, relevant, performance-based training programs produces skilled
        employees who understand your business goals and their role in supporting them. Accordingly,
        you enjoy the assistance of a security partner that measures success based on its support of your
        overall company mission, rather than within the confines of a narrow band of stated services.
                               LABOR CATERGORY DESCRIPTIONS

IMPORTANT NOTE
Job categories are often developed and refined in the process of responding to client requests and Request
for Quotation. Therefore, the job-categories represented here are a summary of available titles and job
descriptions. Custom job categories and costs are developed in response to the client/job need.



                       SPECIAL ITEM NUMBER 246-54 GUARD SERVICES


IMPORTANT NOTE
Job categories are often developed and refined in the process of responding to client requests and Request
for Quotation. Therefore, the job-categories represented here are a summary of available titles and job
descriptions. Custom job categories and costs are developed in response to the client/job need.


Project Manager I
Duties:
     Effective daily management and operation of a security force, its readiness, its mission, and its
        security program.
     Responsible for the unit security forces training program, ensuring all unit and individual training
        requirements are met.
     Assists other security personnel in the protection and antiterrorism programs and security
        programs to include information, personnel, and physical security.
     Responsible for the effective management of funds and personnel and is accountable for the quality
        and timely delivery of contractual items.
     Accomplishes security force unit management and administration to include supply, equipment,
        mobility, and readiness functions; personnel, administrative, and budgetary actions; and the
        utilization of automated data processing programs and products.
     Assists other security personnel in the protection and antiterrorism programs, and security
        programs to include information, personnel, and physical security; and performs other related
        duties.
     Has the authority to commit the company to operational requirements with the client and is
        directly responsible for maintaining close liaison with the customer

Minimum Education and Experience:
    Bachelor’s degree from an accredited university or college in law enforcement, security
      management or related fields.
    Or 10 years of directly related experience in the application of security principles for the
      protection of critical national assets, including the protection of sensitive materials, weapons,
      facilities, and personnel.
    Advanced/specialized educational courses in areas related to law enforcement are required.
    Demonstrated ability to understand the application of a wide range of national, state and local laws
      and security requirements sufficient to develop and evaluate complex protection strategies for
      assets.
    Proven management expertise in budget and funds control and ability to multitask.
    Acceptable experience includes service in the Armed Services or Coast Guard that involved the
      performance of guard duties on a regular or intermittent basis

Clearance: None

Supervisor I
Duties:
       Directly responsible for supervision and management of all security and emergency dispatch
        personnel
       Reviews, coordinates and interprets policy standards and directives, analyzing these directives to
        devise requirements and formulate strategies for the resolution of issues and concerns.
       Prepares and/or oversees the preparation, update and modification of relative instructions and
        procedures.
       Analyzes resources and workload, making recommendations for modifications and/or changes to
        management.
       Ensures that personnel under his or her cognizance are assigned and supervised in a productive
        manner.
       Continually reviews and evaluates his or her organization’s performance and implements changes
        to improve operations and/or morale.
       Supervises and coordinates the activities of the various shifts and patrols through assigned shift
        supervisors and other staff members.
       Responsible for determining the training needs of his/her subordinate(s) and for recommending
        appropriate training.
       Responds to medical emergencies providing initial first aid and CPR required actions
       Monitors radio communications to ensure awareness of on-going activity and shall respond and
        supervise unusual or major incidents.
       Ensures adequate staffing of all assigned positions for a 24-hour day

Minimum Education and Experience:
    At least an Associates degree from an accredited university or college in law enforcement, security
      management, business or related fields
    Or three (3) years of directly related experience in the application of security principles for the
      protection of critical national assets, including the protection of sensitive materials, weapons,
      facilities, and personnel.
    Advanced/specialized educational courses in areas related to law enforcement
    Must be able to obtain and maintain GSA Certification and/or State Firearms certification.

Clearance: None

Security Guard II, Level I
Duties:
     Detect and report criminal acts.
     Stop, question, and as a last resort arrest suspected criminals.
     Provide security against loss from fire or mechanical equipment failure
     Enforce property rules and regulations
     Respond to emergency situations involving the safety and security of the facility
     Control access to specific areas of a facility or building and act as a crowd control monitor.
     Duties involve serving at a fixed post, making rounds on foot or by motorized vehicle, or escorting
         persons and property.
     May require ability to obtain and maintain a firearms permit and certification

Minimum Education and Experience:
    High school diploma and at least one year of specialized experience with the particular
      knowledge, skills and abilities to perform successfully the duties of a security guard.
    Ability to work with Federal, State, municipal, local or private protective organizations involved
      in the protection of property against such hazards as fire, theft, damage, accident, trespass; or
      maintaining order and protecting life.
    Requires good communications skills and a valid driver’s license.

Clearance: None
Court Security Officer
Duties:
     Maintain law and order and control access to the court by employees, visitors and guests.
     Conducts perimeter security inside the facility
     Provides escort and informational assistance to employees, visitors and guests.
     Screens individuals, packages and vehicles.
     Confiscates contraband, monitors intrusion detection, personal security devices (duress alarms),
        CCTV, operates x-ray machines, magnetometers, and hand-held metal detectors.
     Operates traffic control gates and doors, pedestrian control devices and turnstiles.
     Process law enforcement officer/agents weapons
     Responds to emergency situations (i.e. demonstrations, bomb threats, bombings, civil
        disturbances, fires etc.)
     Maintains duty logs and incident reports
     Safeguards Government property
     Requires ability to obtain and maintain a firearms permit and certification.

Minimum Education and Experience:
    High School diploma
    Minimum of 21 years of ages
    Graduate of a certified civilian, or military law enforcement academy
    3 years verifiable experience with civilian law enforcement that included general arrest authority
      (does not need to be consecutive years) or military equivalency
    Speak and write English fluently

Clearance: Secret
                                    GSA Schedule 084
                             MaxSent Contract GS-07F-5741R
                               Billing Rates and Locations

The hourly billing rates shown below include the following items for unarmed security
personnel and are based on the U.S. Department of Labor Wage Determination
Schedules. Requirements beyond those items listed below may involve pricing
adjustments:
     Health and Welfare Allowance - $3.35 per hour.
     Holidays: 11
     Vacation: 2 weeks
     Background Screening – all personnel will be subject to a seven year criminal
      background check, a credit check, and initial and random drug screening.
     Training – security personnel will complete 72 hours of GSA Federal Protective
      Service compliant training. GSA guard cards are not included. Training
      requirements can be adjusted to suit the government’s needs. However, this will
      either lower or raise the bill rates.
     Uniforms – 4 sets of a police style uniform. This does not include supplemental
      equipment such as batons, handcuffs, etc.
     Industrial Funding Fee (IFF) of 0.75%

Location   Court    Guard      Guard     FPS     Gen.     Supervisor     Asst.    Project
            SO        I          II     Guard    Clerk                  Project   Manager
                                          II                           Manager
AK         $38.65   $25.87     $30.51   $48.25   $26.64   $38.94       $41.53     $49.42
AR         $28.69   $19.28     $25.09            $20.54   $26.98       $30.08     $34.10
DC         $38.00   $23.18     $32.34            $27.15   $32.07       $37.79     $40.46
FL         $39.78   $19.66     $28.44            $23.47   $30.10       $39.10     $41.77
ID         $32.59   $22.32     $27.57   $36.21   $22.22   $29.45       $32.53     $33.89
IA         $34.27   $23.72     $31.33            $22.94   $33.39       $35.16     $36.52
KY         $30.12   $20.71     $27.49            $24.23   $29.45       $32.53     $36.52
LA         $25.03   $20.98     $23.82   $35.65   $20.52   $27.85       $32.19     $38.72
MD         $38.00   $23.81     $30.27            $27.13   $32.07       $36.47     $39.15
MA         $40.48   $26.25     $30.87            $27.77   $32.45       $39.60     $40.98
NE         $31.72   $22.55     $27.01            $24.23   $28.13       $31.22     $32.58
NM         $31.27   $21.38     $26.45   $33.76   $20.96   $30.61       $36.29     $40.25
NY         $47.27   $28.79     $33.56            $29.29   $36.02       $39.10     $41.77
OK         $33.02   $21.40     $26.35            $23.68   $29.20       $32.26     $34.91
RI         $36.74   $22.71     $28.27            $25.23   $30.76       $37.79     $39.15
SC         $25.39   $20.73     $24.33            $23.64   $26.82       $31.22     $35.20
TX      $27.18   $19.54   $22.94            $20.12   $26.96   $34.03   $40.70
VA      $38.00   $23.18   $32.34            $27.15   $32.07   $36.47   $40.46
WA      $40.60   $27.51   $33.10   $36.00   $22.99   $34.70   $36.47   $41.77
W. VA   $27.23   $18.48   $20.32   $30.88   $22.81   $28.13   $31.22   $33.89

								
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