Retail Manager � Job Description - DOC

							                       CASTLE HOWARD - JOB DESCRIPTION

                         PERMANENT FARM SHOP BUTCHER
                             (Skills Framework Level 1)

Located within the Stable Courtyard, the Farm Shop offers an exciting,
high quality food retail experience. It has a focus on good quality produce,
sourced largely from the Estate and Yorkshire and showcases some of the
best food the region has to offer. Our aim is to source first class products
from small suppliers, who use local ingredients and traditional methods of
production and encourage the local community, as well as the 200,000
visitors a year to Castle Howard, to enjoy them.

One of the main focal points is the traditional butcher's counter where
Castle Howard Estate and local meat and game are sold. The successful
applicant will support our extremely successful and well-established
butchery department.

Job Title:                 Farm Shop Butcher

Job Requirements:
                           Previous butchery experience preferred but not essential
                           Flexible approach to duties undertaken
                           Ability to work within a team or on own initiative as
                           required
                           Excellent communication skills
                           Honesty and a high level of integrity
                           Enthusiasm and capacity for hard work
                           Systematic and cheerful approach with a ‘can do’
                           attitude

Hourly Rate:               Dependent upon experience plus Group Personal
                           Pension Scheme (including death in service benefit)

Hours of work:             40 hrs per week, 5 days out of 7 determined by rota

Annual Leave
Entitlement:               30 days calculated on a pro rata basis

Reports to:                Head Butcher, Assistant Butchery Manager, Farm Shop
                           Manager

Liaising with:             Colleagues within the department
              CASTLE HOWARD YORK YO60 7DA www.castlehoward.co.uk
         Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA
                                    Registered in England and Wales No. 480214
                          Other managers and key employees




Main Objective:

1. To achieve financial parameters as set down in the budget

2. To comply with all aspects of Food and Safety hygiene

3. To increase basket spend in the Farm Shop through effective and regular
   staff training

4. To maintain a high quality, consistent and distinctive product which is
   consistent with the Castle Howard brand

5. To assist with the improvement of customer service across the entire
   Estate

Key Tasks:

1. To cut, bone and trim meat

2. To serve customers over the counter and to advise customers on how to
   prepare and cook the meat

3. To buy, order and control the stock

4. To receive deliveries and check their content and hygiene

5. To move stock to cold storage areas as necessary

6. To prepare product displays

7. To maintain a clean and hygienic sales counter and storage area at all
   times

8. To assist in the efficient running of the Farm Shop

9. To help to motivate and lead the Farm Shop team to deliver the
   departmental business plan

             CASTLE HOWARD YORK YO60 7DA www.castlehoward.co.uk
        Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA
                                   Registered in England and Wales No. 480214
10. To promote and safeguard the Castle Howard brand at all times

11. To comply with all aspects of Food Hygiene and Health and Safety at all
    times

12. To be responsible for the organisation and control of stock and stock-
    taking

13. To respond to customer queries in a timely and efficient manner

14. To contribute to the departmental business plan and assist with
    achieving the objectives and goals set

15. To conduct and implement risk assessments and to operate in accordance
    with Castle Howard’s Health and Safety policy at all times

16. To undertake any other duties as may reasonably be required by the
    Head of Retail or the Resident Agent.




             CASTLE HOWARD YORK YO60 7DA www.castlehoward.co.uk
        Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA
                                   Registered in England and Wales No. 480214
                          CASTLE HOWARD – SKILLS FRAMEWORK

The Castle Howard Skills Framework is used for a number of personnel management
purposes including recruitment and selection, the appraisal process, as well as for longer
term training and development needs. The Framework should not be seen as a tick list,
rather it is indicative of the types of behaviour that should be observed at a particular
level of competence. Further guidance can be found in the Skills Framework booklet,
which is available from the Estate Office or via the intranet.

As a Level 1 employee you are expected to demonstrate the following skills and
behaviours:

Teamworking - Supporting each other to produce better results
   Is tactful, patient and courteous with others irrespective of their status
   Listens to others and tries to see things from their point of view
   Recognises when help is needed and offers support to others
   Helps colleagues to understand the department’s role and activities
   Understands and applies the principles of health and safety both for self and for others

Leadership - Taking personal responsibility and empowering others
 Adopts a positive approach to work
 Knows own objectives fit in with the Estate’s activities
 Reliable under pressure and remains calm and tactful when dealing with difficult
   situations
 Challenges unacceptable behaviours or discrimination
 Is able to state own positions and views
 Readily accepts responsibility for own and delegated work
 Adapts to suit different situations and responds constructively and flexibly to change

Building Relationships - Working in co-operation across the Castle Howard Estate
 Knows who the internal and external customers are and what service they require
 Takes responsibility for finding solutions to customers, referring up the line if
    necessary

Communicating - Sharing information and opinions to achieve understanding
 Chooses content, language, style and medium to suit the audience/recipient and
   context
 Communicates accurately and to the point, avoiding jargon
 Pays careful attention and asks questions to check detail or understanding remains
   clear
 Is calm and persuasive even when dealing with difficult people
 Contributes to team meetings when there are opportunities to do so
 Records messages and information accurately and passes them on promptly




               CASTLE HOWARD YORK YO60 7DA www.castlehoward.co.uk
          Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA
                                     Registered in England and Wales No. 480214
Delivering a Quality Service - Focusing on results
 Organise workload to meet deadlines and objectives
 Understands the main functions of one’s own department and how it affects the work
    of other departments
 Knows and applies rules and legislation relevant to one’s own department
 Focuses on priorities and is not easily distracted or put off by minor set backs or
    interruptions
 Applies Castle Howard’s financial, personnel and resource management rules and
    procedures
 Recognises problems and alerts those likely to be affected

Developing and Applying Expertise - Making the most of our own and others’
personal qualities and contribution
 Asks questions and is not afraid to admit to mistakes or lack of knowledge
 Takes an active interest in matters affecting the work of their department
 Willing to learn new skills as the job changes
 Identifies own development needs and agrees a development plan with line manager
 Keeps relevant knowledge and expertise up to date
 Applies previous experience to new situations

Thinking and Decision Making - Making sound operational and policy decisions
 Identifies the essential information needed to do the job and knows when and where to
   seek additional information and advice.




              CASTLE HOWARD YORK YO60 7DA www.castlehoward.co.uk
         Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA
                                    Registered in England and Wales No. 480214