Customer Service - Level 1 (G8NM21): 6

							Professional Development Award Learning Centre
Operations @ SCQF Level 7 (G96E 47)
3.0 credits needed in total

Mandatory units: 2.0 credits needed

                    Unit                      SCQF Level   Credit    Code
Learning Centre Operations: Centre                7          1      F55T 34
Administrative and Quality Systems
Learning Centre Operations: Working with          7          1      F41M 34
Learners

Optional Units: 1.0 credit needed

                    Unit                      SCQF Level   Credit    Code
Learning Centre Operations: Meet External         7          1      F3XS 34
Quality Assurance Requirements in a
Learning Centre
Learning Centre Operations: Funding               7          1      F3XN 34
Marketing: An Introduction                        7          1      DE3C 34
Information Technology: Applications              7          1      D75X 34
Software 1
Learning Support: Promoting Access to             7          1      DP9N 34
Information and Learning for Learners with
Additional Support Needs
Learner Support: Assistive Technology in          7          1      DP98 34
Support of Learners with Additional Support
Needs
Learning and Development: Facilitating            8          1      DN3F 35
Group Learning
Learning and Development: Coaching Skills         7          1      DN3A 34
Learning and Development: Learning                7          1      DN3J 34
Processes
Online Communication: Coaching, Guidance          8          1      F2BH 35
and Support
Learner Support: Support Strategies – Key         7          1      DP9D 34
Functions




LCO Framework