Declaration of Authenticity 9 INSTRUCTIONS TO LEARNER by k55qTC

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									       LEARNERS ASSESSMENT PACK

Provide the personal banking customer with
 a standard, asset-based financial solution
                  (7242)



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Unit Standard SAQA 7242 – Provide the personal banking customer with a standard, asset-
based financial solution

                                        INDEX

                                                                             Page No

Instructions to Learner                                                          1

Questioning                                                                      4

Observation Checklist                                                            5

Product Sampling Checklist                                                       6

Declaration of Authenticity                                                      9
Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution

                      INSTRUCTIONS TO LEARNER
Purpose of the        The purpose of assessment against this unit standard is to:
Assessment:
                      Award credits on the NQF to learners who are able to:

                                  Establish the nature of the customer’s needs
                                  Recommend an asset-based solution that would suit
                                   the customer’s needs.
                                  Complete the financial application form.
                                  Inform the customer about the specific terms and
                                   conditions relevant to operating the account.
                                  Convey the result of the application.

                      FAIS Compliance

                      FICA Compliance


Context of the Unit   This unit standard is registered on the National Qualifications
Standard              Framework as follows:

                          Field:         Business, Commerce and Management
                                         Studies
                          Sub-field:     Finance, Economics and Accounting
                          Number:        7242
                          Level:         Level 4
                          Credits:       8



Learning              Open.
Assumptions:
Assessment            The following assessment methods will be used for this
Methods:              assessment:
                      -     Questioning
                      -     Observation – O
                      -     Product Sample - PS




                                                                                       1
Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution


Assessment           Step 1 – Planning for the Assessment
Process:             -   You will need to complete an assessment plan together
                         with your assessor/line supervisor
                     -   Your assessor will prepare you for your assessment and
                         complete the assessment preparation plan with you
                     -   Ensure you are familiar with what is expected of you for
                         this assessment and the unit standard

Assessment           Step 2 – Completing the Assessment
Process (Cont):      -   This assessment will be by means of observation detailed
                         on page 4 and product sampling detailed on page 5.
                     -   The assessor will plan the observation occasions carefully
                         with you.
                     -   Hand in the completed documentation as per the
                         instructions by the date agreed on the assessment plan
                     -   Your assessor will record the evidence that you have
                         submitted onto the assessment guide
                     -   Based on this evidence, the assessor will make a
                         judgement of 'Competent' or 'Not Yet Competent' or 'Not
                         Assessed' for each assessment criteria and overall for the
                         total unit standard
                     Step 3 – After the Assessment
                     -   If 'Not Assessed' you and the assessor will agree the
                         criteria not assessed and arrange an additional
                         assessment date
                     -   If 'Not Yet Competent' you and the assessor will identify
                         why this judgement has been made and the action/s
                         necessary. A re-assessment date should also be agreed
                         upon.
                     -   All decisions will be recorded on the assessment guide,
                         which all parties should sign
                     -   You will only be declared 'Competent' if you have provided
                         sufficient and valid evidence against all the assessment
                         criteria and specific outcomes of this unit standard
                     -   After declaration of competence, your assessment is
                         subject to the internal moderation process
                     -   Once this is complete, your results will be entered onto
                         SAQA's NLRD – National Learner Record Database

Special              -   The declaration of authenticity on page 8 must be signed
Conditions:              by your manager, your assessor and yourself to certify
                         that the evidence is authentic and that this has been
                         applied in your workplace
                     -   Feedback on your assessment will be given to you by
                         your Line Manager/Assessor




                                                                                    2
Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution


Resources:               The following additional/supporting resources will help you
                         when preparing for your assessment:

                                                                              Available
                   Resource                              Reference
                                                                               From

                                                    Bank’s system            Bank’s system
Access to the relevant computer system(s)



Access to staff training guides and other process   Training material        Bank sources
guidelines


Access to policies and procedures                   Bank specific policies   Bank sources
                                                    and procedures


Access to the Code of Banking Practice              Booklet                  Bank sources




                                                                                          3
  Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
  asset-based financial solution


  Section 1: QUESTIONING
  Introduction:

  The following questions comprise the Knowledge Assessment for Unit Standard
  7242. They represent the theoretical component of the evaluation and they test
  your understanding of the different work activities. You must answer all the
  questions in full and write in the spaces provided. The mark allocation is a guide to
  the number of factors being evaluated per question.

  As the learner you must:

     Write all your answers in the space below the questions.
     Ensure that you have answered all the questions.
     Ensure that you have answered the questions in full.

QUESTIONNAIRE

SPECIFIC OUTCOME 2: Recommend an asset-based solution that would suit
the customer’s needs

  Question 1:   Name the three standard asset-based financial products that your bank offers

                _______________________________________________________

                _______________________________________________________

                _______________________________________________________

  Question 2:   Explain the repayment period of each product.

                _______________________________________________________

                _______________________________________________________

                _______________________________________________________

                _______________________________________________________


  Question 3:   Is an initial payment required with any of the products?

                _______________________________________________________

                _______________________________________________________

                _______________________________________________________

                _______________________________________________________




                                                                                           4
 Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
 asset-based financial solution


 Section 2: OBSERVATION
 Introduction

 The Observation Assessment represents the physical gathering of information in the
 workplace. In this section your assessor will observe and evaluate you completing
 actual work tasks. These tasks correspond with the Unit Standard requirements and
 should be performed at your workstation or within your familiar working environment.
 The assessor will complete a checklist for each action and allocate a tick or cross in
 the space provided indicating whether you have successfully completed the task/s or
 not. You will be assessed only once per assessment criterion.

                                (For Assessor Use Only)

SECTION 2: OBSERVATION ASSESSMENT
QUESTION
                           DID THE LEARNER                                       √/X
   NO
SPECIFIC OUTCOME 1: Establish the nature of the customer’s need
     1        The requirements of the customer and the reason for his/her
              request for assistance are established in a discussion with the
              customer
SPECIFIC OUTCOME 2: Recommend an asset-based solution that would suit
customer’s needs
     2        The features and benefits of the proposed financial package are
              presented to the customer so that the customer can make an
              informed decision in line with the Code of Banking Practice
     3        The customer’s concerns are addressed politely and to the
              customer’s satisfaction
SPECIFIC OUTCOME 3: Capture the financial application form
     4        The customer’s creditworthiness rating is obtained and the
              creditworthiness assessed according to the bank’s policy
SPECIFIC OUTCOME 4: Inform the customer about the specific terms and
conditions relevant to operating the account
     5        All necessary information regarding the operation of the account
              is given to the customer in line with the Code of Banking
              Practice.
     6        The customer’s comprehension regarding the finance application
              process is ensured through discussion with him/her.
SPECIFIC OUTCOME 5: Convey the results of the application
     7        The customer is advised of the approval/decline of the
              application in the manner required by the bank.
     8        The customer is dealt with in a polite manner required by the
              bank.
     9        The reason for the declined application is approved in line with
              the Code of Banking Practice

The learner must achieve a tick in ALL of the questions in
order to be rated at COMPETENT
                                                                           C      NYC
RESULT FOR SECTION 2 (For Assessor Use Only)


                                                                                        5
 Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
 asset-based financial solution

 Section 3: Product Sample

 Introduction:

 The Product Sample represents physical evidence or proof of work completed. You
 will be required to submit actual evidence of work completed in full. This evidence
 provides your assessor with material proof of you having completed certain work
 activities required for this assessment. In some cases it may be a system generated
 print-out or a customer’s statement or a copy of an ID document, in others it may be
 a number of documents that would normally be collected as proof of a work task
 completed for filing or data capturing.


                                  (For Assessor Use Only)

SECTION 3: PRODUCT SAMPLE CHECKLIST


QUESTION
                         DID THE LEARNER                                            √/X
   NO
SPECIFIC OUTCOME 5: Complete the documentation
                 1. If the Supervisor is also the assessor, then the Supervisor
                    will carry out the assessment. Submit all the collected/
                    completed/signed/verified documentation to the Supervisor.

                    Also meet the requirements of A) to D) below

                 2. If the Supervisor is not the assessor then the Supervisor is
                     to provide the employee with a signed letter confirming that
                     the relevant documents submitted with the portfolio of
                     evidence are correctly completed, signed and verified and
                     that the requirements of A) to D) below have been met.
                    The letter should accompany the documents and be
                    included in the portfolio of evidence.


             Include with 1. and 2. above the following:

             A) The listed documents include,
                where applicable:

                  Proof that:
                   - Equity and year model is in line
                   - Seller is reputable
                   - Asset has resale value
                   - Period of contract and model are in line
                   - Customer’s choice of asset is relative to his/her income
                   - Approval conditions from credit

                  Proof of:
                   - Client is car allowance user or not
                   - Confirmation by employer & occupation
                   - Verified actual financial status i.e. income & expenditure

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Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution


               Proof of document indicating that principle debt was
                calculated by making use of rate matrix for appropriate rate

               Proof of:
                - Seller is on Dealer & supplier Alpha list i.e. reputable
                - Seller is able to provide after sales service
                - Asset is owned by seller
                - Resale value of asset on forced sale, i.e. Mead &
                   McGrowther values of vehicle
                - Age and condition, i.e. goods inspection report; valuation
                   certificate
               Copies of documents indicating calculations of multiple
                payment structures

               Print outs of captured customer on the system

               Print out of the verdict result

               Copies of schedule, terms & conditions, as well as all
                relevant supporting documents with signatures & signed
                where indicated
               Print out of customer’s contract on system, if necessary,
                spouse’s consent signed in terms of Act plus copy of ID; or
                assisted by guardian on documents if customer is a minor -
                <21 years and unmarried.

               Print out of verdict from scorecard, including the credit
                approval conditions
               Sanction letter from SBSA credit

               Documents indicating non-scored package with all customer
                data and financials

               Document indicating credit’s verdict or sanction

            B) Ensure that the documents are correctly completed and
               verified, where necessary, in accordance with:

               Bank policy/ procedures/ guidelines and processes
               The Code of banking practice
               Other current legislation including FAIS and FICA

            C) Evidence supporting that the client contact has been recorded
               correctly e.g. copy of entry in the annexure file if it is a paper-
               based environment, or electronic advice and/or any other
               relevant system generated printout that reflects the recording

            D) Evidence that the documentation was forwarded to the
               relevant department/ division




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Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution


ASSESSORS COMMENTS:




ASSESSOR SIGNATURE:                                     DATE:




                                                                              8
Unit Standard SAQA 7242 – Provide the personal banking customer with a standard,
asset-based financial solution

                DECLARATION OF AUTHENTICITY


We the undersigned hereby declare that _________________________
has completed all of the specified requirements for assessment against
this unit standard.


SIGNED:                  _____________________________

LEARNER:                 _____________________________

DESIGNATION:             _____________________________

DATE:                    _____________________________



SIGNED:                  _____________________________

LINE SUPERVISOR: _____________________________

DESIGNATION:             _____________________________

DATE:                    _____________________________


SIGNED:                  _____________________________

ASSESSOR:                _____________________________

DESIGNATION:             _____________________________

DATE:                    _____________________________




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