Behaviors, Attitudes, Work
Ethics & Decision Making
Written by Barbara Mackessy
MSCD7-1: Students will identify and evaluate work
ethics and behavior characteristics needed for success
in a career and in life.
• Demonstrate the importance of positive work
ethics in relation to success (Appearance,
attendance, attitude, character, communication,
cooperation, productivity, organizational skills,
respect, and teamwork).
• Identify examples of appropriate and
inappropriate personal behaviors in specific
school, social, and work situations.
• Assess the consequences of positive and
negative work ethic choices.
• The way you think or feel about a person, place
or thing or even a given situation.
• Your outlook and reaction to a situation
• Your reaction is what other people see.
• The way you feel about life in general
• Can be influenced by others
• According to Webster, manner, disposition, or
feeling with regard to a person or thing; position
or posture of the body.
• Your actions resulting from your attitude
• The way you act or present yourself,
actions in an given environment.
• Can be influenced by others
• According to Webster, one’s manner of
behaving or acting. The action or reaction
of a material, machine under given
Your attitude and behavior will
have an impact on your future.
Will you be able to find and keep a job
in the future?
What type of attitude do you have?
Types of Behaviors & Attitudes
Acceptable Attitudes & Behaviors
• Things that you are supposed to do
• Following rules and regulations
• People will like to be around you
• Help you meet job requirements
• Help you in the future
• Help to keep you employed
Unacceptable Attitudes & Behaviors
• Things that you are not supposed to do:
• Not following rules and regulations
• People do not like to be around you
• Will not allow you to meet job requirements
• Hurts you in the future
• Help to keep you unemployed
• Breaking the laws
• Helps you to be unsuccessful in the future
Behavior is your actions resulting
from your attitude, personality and
• Work Ethics is a combination of your values,
personality, attitude and pride in your work.
• Including but not limited to honesty, pride,
purpose, feelings, visions, teamwork,
character, productivity, appearance and
Work ethics includes
• your set of values
• involving honesty • how you feel about their
• involving accountability job and
• choosing right verses • how you do that job or
• doing acceptable verse • involves attitude,
unacceptable • involves behavior,
• being aboard board • involves respect,
verses under the table • involves
• what you would do communication, and
• Involves how one gets
along with others.
• Work ethic may include many things but it is
really your set of values.
• Ideally the better your work ethics the better
your work position.
• You work ethics will guide you in a given
Work ethic involves
• honesty (not lying, stealing, or cheating),
• doing a job well
• having pride
• valuing what one does
• showing people who you really are.
• having sense of purpose and feeling
• being a part of a greater vision or plan is vital
• What will you do in a given situation?
The Number 1 priority of Georgia’s employers is to
improve the work ethics of present and future employees.
• Employers are expresses concern that a
strong work ethic is increasingly difficult to
find among employees and job applicants.
• Two statewide surveys of Georgia
employers also identified interpersonal skills
and positive attitudes toward work as among
the most important qualifications in hiring
workers (Occupational Research Group,
The U.S. Department of Labor estimates
that 80 percent of workers who lose their
jobs do so not because of lack of
occupational skills, but because of poor
• The magnitude of this issue mandates the
According to Georgia Technical Colleges, business
and industry leaders have identified essential work
ethics that should be taught and practiced in order to
develop a viable and effective workforce.
• Organizational Skills
• Appreciative • Cheerful
• Emotionally stable • Devoted
• Patient • Courteous
• Likeable • Considerate
• Helpful • Well groomed
• Pleasant • Friendly
• Cooperate • Loyal
• Hard working • Modest
• Independent • Persevering
• Ambitious • Orderly
• Effective • Enthusiastic
• Initiating • Persistent
• Perceptive • Dedicated
• Adaptable • Productive
• Accurate • Resourceful
• Following regulations
• Displays appropriate dress
• Displays good grooming habits
• Displays good hygiene
• Displays good etiquette
• Respects the right of others
• Respects confidentiality
• Is a team worker
• Is cooperative
• Is assertive
• Displays a customer service attitude
• Seeks opportunities for continuous
• Demonstrates mannerly behaviors
• Deals appropriately with cultural/racial
• Does not engage in harassment of any
• Uses manners around others
• Follows safety practices
• Conserves materials
• Keeps work areas neat and clean
• Follows directions and procedures
• Makes up assignments
• Completes all work
• Attends class
• Arrives on time
• Leaves on time
• Notifies instructor/teacher in advance of
• Excused absences only
• Does not make up excuses for
• Manifests skills in prioritizing and
management of time and stress
• Demonstrates flexibility in handling change
• Keep things neat and orderly
• Uses time wisely
• Demonstrates a positive attitude
• Friendly, pleasant and kind
• Appears self-confident
• Has a realistic expectation of self
• I can, I will, I did attitude
• Others like to be around you
• Displays loyalty
• Displays honesty
• Displays trustworthiness
• Displays dependability
• Displays reliability
• Displays initiative
• Displays self-discipline
• Displays self-responsibility
• Control emotions and actions
• Displays appropriate nonverbal –eye contact
• Display appropriate nonverbal – body
• Displays oral listening skills
• Displays appropriate telephone etiquette
• Displays proper grammar in communication
• Displays appropriate verbal and nonverbal
• Displays leadership skills
• Appropriately handles criticism
• Appropriately handles conflict
• Appropriately handles complaints
• Demonstrates problem-solving
• Maintains appropriate relationships with
supervisors and peers
• Follows chain of command
According to Georgia Technical College the ten
essential work ethics traits that need to be taught to
encourage development of positive work habits
conducive to the needs of business and industry.
• Attendance • Productivity
• Cooperation • Organization skills
• Character • Appearance
• Communication • Teamwork
• Respect • Attitude
Work Ethics Assessment
• How would you have rated yourself on all
of those items?
• At the work site they expect you to be
proficient in all of them.
• What do you need to do?
• What do you need to change?
• Will you stay employed in the future?
• A group is able to share experiences
• To provide feedback
• To pool ideas,
• To generate insight
• To provide an arena for analysis of
• Gives support
• Gives reassurance
• Participation is the fundamental backbone
within a group.
• Processes depend on participate of the
What are the interpersonal skills
needed in teamwork?
• skill of collaboration,
• decision making
Decisions are made daily!
• Do you use responsible decision making
steps with you behavior, attitude and work
• Do you think of the consequences before
• How can you improve your behavior,
attitude and work ethics?