Warren Rosen is a versatile and enterprising executive-level leader with an exemplary record for developing and implementing strategic plans that consistently exceed revenue objectives, while optimizing customer service and client retention.
WARREN J. ROSEN Reston, Virginia 20191 703.391.1061 phone 703.463.6461 cell email@example.com EXECUTIVE LEVEL MANAGEMENT Sales Management ~ Account Management ~ Customer Service Versatile and enterprising executive-level leader with an exemplary record for developing and implementing strategic plans that consistently exceed revenue objectives, while optimizing customer service and client retention. Excellent communicator who believes in management through example in order to build consensus, motivate teams and deliver results. Exceptional problem solver and relationship builder with the demonstrated ability to forge viable business alliances across all corporate levels. Proven ability to manage client expectations, deliver exemplary service, excel in fast-paced, multiple deadline-driven environments and persevere in challenging and diverse surroundings. Over 20 years experience as a highly motivated, passionate professional with impeccable integrity. AREAS OF EXPERTISE Strategic Sales Management • Business Development • Senior Level Solution Oriented Sales Account Management • Client Relations • Client Services • Relationship Building • Problem Solving Team Leadership • Team Building • Training • Mentoring • Staff Development • Salesforce.com Channel Development • Market Penetration • Quality Control • Quality Assurance PROFESSIONAL EXPERIENCE MATTHEWS INTERNATIONAL, Pittsburgh, Pennsylvania 2010 to 2012 Position eliminated due to corporate budget cuts Leading publicly-traded company with over $900M in annual sales, specializing in brand solutions, memorialization products, and architectural products. National Sales Manager –Architectural Products Directed management of all national accounts at the corporate, regional, and local levels. Devised sales strategies to achieve sales and profitability targets and collaborated with marketing and customer service departments in the creation of corporate strategic plans. Commanded field-based sales operations for a team of 7 remote regional managers, and drove training and mentoring activities to optimize team performance. Developed compensation and incentive programs for sales team, as well as performance metrics. Maximized account retention by ensuring superb customer service and acting as escalation point for any customer issues. Specific Accomplishments: Secured 8 new key accounts in unrepresented regional territories, including the 2 largest accounts in division history- $475, 000 and $625,000 respectively. Grew division sales 16% year over year, reversing a 24% downward trend during the previous 5 years. I accomplished this by focusing efforts on larger key account sales along with architectural and design firms who specify these products. Generated $1.2M in additional sales by re-signing 5 key accounts that previously left the firm because of issues regarding poor quality and customer service. I managed this reversal by implementing stringent oversight on service and production department operations. Improved overall client satisfaction and manufacturing quality while significantly reducing error- related costs by streamlining communication between sales, operations, and production departments. Served as a key member of the implementation team for a new CRM system (salesforce.com). Increased firm visibility and brand awareness across multiple markets (including architecture, design firms, general contractors, and signage manufacturers), through the development and delivery of comprehensive marketing materials, presentations and free prototype sample programs. Resume WARREN J. ROSEN Page 2 firstname.lastname@example.org AVITECTURE, INC., Sterling, Virginia 2009 to 2010 One year contract Audio / visual design and integration firm with 45 employees and annual revenues of $6M+. Digital Signage Specialist Developed new sales pipeline by modernizing the company’s product and service offerings through the introduction of full-service digital signage capabilities. Conducted market research, forged strategic business relationships, and structured remuneration agreements with best-in-class digital signage software firms. Managed integration of full digital service offerings within sales, operations, and service departments. Acted as the internal business matter expert, including administration of training on new products and services and delivering client presentations and demonstrations. Specific Accomplishments: Elevated sales by $800K+ within one year, exceeding revenue goals set upon hire. Optimized future revenue potential by implementing comprehensive digital signage services TTSS INTERACTIVE PRODUCTS, INC., Rockville, Maryland 1999 to 2009 National software company specializing in the development of digital signage systems with 22 employees and $3M+ in annual revenues. Vice President, Sales / Client Services Generated sales and business development strategies in alignment with corporate objectives. Performed market research to identify optimal vertical markets, and created targeted marketing plans to introduce new products and services. Determined individual and company wide sales objectives. Oversaw quality control and client satisfaction. Served as escalation point for all client issues.. Cultivated strategic alliances to build and manage 24 channel partners. Oversaw 2 inside sales representatives. Specific Accomplishments: Achieved 17% average annual sales increases while sustaining profit margins of 35 to 40% across all product categories. Expanded client base significantly by establishing a national sales channel and network of diverse strategic partnerships throughout the United States. Enhanced brand awareness and visibility by initiating ongoing marketing efforts with architecture and design firms, general contractors, and signage manufacturers across the country, as well as the Society of Environmental Graphic Design (SEGD), a major proponent of digital signage in public spaces. Invited to deliver key presentations on digital signage and dynamic wayfinding at several SEGD annual conferences and regional educational seminars. Improved customer service by managing client expectations and acting as escalation point for all back-end issues. Maximized retention of key clients by personally managing all high-profile direct sales and projects across a broad range of sectors including commercial construction, hospitality, higher education and health care. EDUCATION Bachelor of Arts Shimer College, Waukegan, Illinois PROFESSIONAL AFFILIATIONS Member, Society of Environmental Graphic Design (SEGD) Resume
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