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IT Officer - Malawi recruitment pack - WaterAid


									WaterAid Malawi is seeking the services of a qualified IT Professional to fill the position of Information
Technology Officer tenable at its Malawi Country Programme Office in Lilongwe.

Duties and Responsibilities include, but are not limited to the following:

Support to members of staff

    1. Provide technical support to staff (20-30) as needed, including documenting, prioritizing, and
       resolving issues for computer hardware and software, including printing, installation, MSOffice,
       email, and operating systems; answer questions or resolve computer problems for staff either in
       person, via telephone or from a remote location.
    2. Research and recommend solutions for technical projects and issues.
    3. Advise, consult, and estimate on new and legacy development projects, including intranet and
       extranet sites.
    4. Identify training and support needs for users and develop and/or source the training required to
       encourage WaterAid staff knowledge, understanding and utilisation of IT hardware and software
       deployed at WaterAid.
    5. Conduct end user training and assist staff with the use of new office software.
    6. Supporting the communications officer with online presence on the WaterAid intranet, and with
       storage and editing of media.
    7. Troubleshoot, Manage and clean virus infections on all workstations and the server

Software and hardware maintenance

    8. Responsible for all routine maintenance responsibilities such as network, hardware and software
        installation, upgrades and troubleshooting and company website enhancements- both internal and
    9. Troubleshoot, install and update all information technology resources, including software,
        hardware, networking, desktops, laptops, PDAs, peripherals,
        networks, audio/videoconferencing, and A/V equipment.
    10. Maintain inventory of all WaterAid IT hardware, including desktops, laptops, servers, routers and
        peripherals, software licenses, subscriptions, equipment warranties, and updates
    11. Responsible for administration and scheduling of daily and monthly backups in line with the IT
        Policy for country programmes. The officer will also be responsible for restoring data when
    12. Develop and deploy new software projects using internal resources, or coordinate outside
        programmers as necessary.
    13. Maintain printers/toners and conduct user training on printers, copier, faxes
    14. Work with software vendors to ensure maximum stability and uptimes of various software
    15. Install phones and configure phone system changes
    16. Monitor adherence to WaterAid’s various security policies such as internet and email
        policies, backup policies and anti-virus policies for all desktop and laptop users.
    17. Develop, review and administer regular office IT assessment tools/checklist

Software Development

    18. Experience with design and development of application programs from analysis to
    19. Maintain an understanding of the latest technology and how to apply it to our operations.
    20. Maintain accurate records and be able to create documentation to support policies and procedures.

Network Administration and Management

    21. Utilize networking technology to provide connectivity and real-time sharing of data between
        remote sites.
    22. Maintain uptime for all network connectivity, including Servers, VPN, Internet
    23. Troubleshooting any connectivity problems, monitoring and liaising with local ISP’s
        where applicable
    24. Support VOIP & OCS related problems as well as ensure effective use of the software.

Coordination with Other WaterAid Offices

    25. Keep UK IT up to date of local developments/ changes in IT and telecoms sector in country
        programs which may impact WaterAid IT and systems.
    26. Actively share with the global IT team to develop and improve the IT policies and standards for
        WaterAid. This involves participating in a monthly teleconference and online discussions.

Other Tasks

    27. Manage multiple projects with various deadlines.
    28. Maintain inventory of all WaterAid IT hardware, including desktops, laptops, servers,
        routers and peripherals, software licenses, subscriptions, equipment warranties, and
    29. Recommend to the Internal Procurement Committee on proper specifications for IT
        equipment to be purchased
    30. Responsible for registration and administration of IT assets
    31. Undertake any other tasks that may reasonably be requested by the Head of IT & Systems

                            QUALIFICATIONS AND EXPERIENCE

                   Essential                                           Desirable


   Advanced Diploma in information                    Bachelors Degree in Information
    technology or other relevant technical              Technology, Software Engineering, or
    discipline                                          other relevant technical discipline
   Strong understanding of the data used for          Ability to review data and provide any
    effective tracking of project deliverables,         analysis required to enable data-based
    activities and costs through reporting              decisions.
    processes in a PPM tool.                           Strong understanding of reporting metrics

   Minimum 3 years experience supporting            Experience in training needs
    Office environments                               identification and planning
   Experience and understanding of Vsat and
    HP ProLiant ML370 Generation 5 server
   Hardware and software maintenance on
    laptops, desktop and Server
   Networking and internet equipment


   Excellent oral and written communication         Communication skills, both for a
    skills.                                           professional/specialist and lay audience.
   Analytical and research skills                   Knowledge of business intelligence
   Advanced MS Office experience                     reporting (SPSS preferred
    including Excel, Word, Access                    Articulate with above average
                                                      presentation skills


   Ability to work well in a Team
   Ability to work with minimum
   Time management and ability to prioritise
    multiple, competing tasks.
   Ability to work in a multi-cultural, multi-
    lingual and multi-country team.
Recruitment process

Closing date: 15th July 2011

To apply, please send the following:

   1. A supporting statement of no more than one page with a summary of why you are
      applying, your skills and experience and how these are relevant to the role, how you
      meet the person specification requirements and what in particular you would bring to
      WaterAid Malawi.
   2. A copy of your current CV.
   3. The names, positions and contact details of at least two referees, including your current
      or most recent employer. No contact will be made with any referee in advance of an offer
      being made, without your prior approval.

Send your application to indicating ‘IT Officer’ in the subject line
of the e-mail.

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