UNITED WAY OF METROPOLITAN CHICAGO
Job Title/Dept: Coordinator, Volunteer Engagement
Senior Director, Volunteer Center
Grade (to be
completed by HR):
Type of position (Double-click the box): Hours _37.5 _ / week
Full-time Regular Exempt
Part-time Specially funded Nonexempt
Supervisory Responsibility EEOC (To be completed by HR)
Yes 1- Executive/Senior Level Managers
No 2- Directors/Managers
Number of Direct Reports Seasonal interns 3- Professionals
5- Administrative Support Staff
Integrity Achieving Results
Collaboration Analytical Thinking/Problem Solving
The Coordinator, Volunteer Engagement reports to the Senior Director, Volunteer Center. In this unique position, in organizing volunteer
engagements, the Coordinator will gain experience working with both the for-profit and the non-profit communities in Chicago. The
Coordinator serves as the primary point of contact for many of United Way’s corporate partners as they seek to engage in volunteerism.
Process for planning volunteer engagements includes direct communication with corporate partners, outreach to non-profit agencies to
assess availability and interest, and coordination of day-of logistics. The Coordinator will also identify ways to engage individuals and non-
donors in United Way’s volunteerism efforts (eg, Read-Ins; bringing Readers, Mentors and Tutors into schools; writing a monthly newsletter
to appeal to volunteers; assisting with coordination of a Pro-Bono Marathon). The Coordinator will work directly with the Senior Director to
engage our corporate, non-profit and volunteer partners to ensure that our model of volunteerism complements United Way’s community
impact funding model. Establishes and maintains quality relationships and provides donor/volunteer support for corporate and agency
partners. As requested, accompanies Fundraising Managers to corporate meetings to discuss volunteer activities and opportunities. Works
cross-departmentally with United Way’s communications/marketing, fundraising, and community building teams. Primary liaison for United
Way’s Young Leaders Society’s volunteer efforts. Compiles and maintains accurate records to produce reports of activities and analyze
trends. Primary responsibility for writing monthly volunteer newsletters and blogs. Conducts pro-active outreach to non-profit partners to
ensure we have a proper understanding of their volunteer needs, and documents those needs in an internal database.
ESSENTIAL JOB FUNCTIONS
Major Area of Responsibility Percent of Time Tasks Undertaken to Accomplish the Essential Function
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Volunteer Services 90%
Related to our Corporate Partners
Coordinate the daily activities to seek projects available to populate the
“menu” of volunteer activities available to corporate partners. Assist
companies in identifying appropriate agencies and/or projects. Act as liaison
between the corporate and non-profit partners to ensure successful volunteer
engagements. Assist United Way’s Resource Development Team as needed on
campaign strategy development.
Conduct search of available volunteer projects to offer to companies
partnering with United Way. Keep accurate records of requests and ensures
the appropriate distribution of documentation to Resource Development staff,
agencies and companies. Compiles data used to produce monthly report of
Utilizing the system managed by the Director of Volunteer Services and the
Days of Caring Program Coordinator, effectively and accurately track and
Assist in the management of corporate service projects. Includes conference
calls, meetings, project creation & implementation, supply gathering, site
visits, day-of-project management and project evaluation & reporting.
Lead the efforts to write a monthly newsletter focused on volunteerism.
Assist in efforts to create first “Pro-Bono Marathon.”
Related to our Non-Profit Partners
Work with non-profit partners to establish regular, ongoing, skill and non-skill
based volunteer opportunities, and together with the Days of Caring Program
Coordinator, prepare annual calendars of opportunities 6-12 months in
Coordinate and support the various collaborative partnerships (traditional and
non-traditional, internal and external) by identifying/creating/promoting a
continuum of volunteer engagement in targeted priority areas.
Assist in building the community capacity to plan, lead and effectively manage
volunteers by providing training, consultation and technical assistance to key
stakeholder groups in volunteer engagement.
Assist in training individuals and groups on a variety of topics including, but
not limited to Volunteer Management and utilization of United Way’s online
volunteer recruitment system.
In conjunction with the Days of Caring Program Coordinator, ensure that
effective relationships are built and maintained with agency and corporate
partners, donors and volunteers to ensure successful achievement of program
Maintain positive, collaborative relationships with United Way employees, the
management team and community partners through the development of
strong networks with each stakeholder group.
Provide support to the maintenance of the Volunteer Center website, updating
content to guarantee a vibrant, informative mechanism for volunteer
opportunities and civic engagement.
In conjunction with the Days of Caring Program Coordinator, update and
maintain the online volunteer engagement system, educating corporate and
non-profit partners on seeking and uploading volunteer opportunities.
Work with the Senior Director, Volunteer Center to identify and develop
funding opportunities including but not limited to grant writing, monitoring &
Perform other duties as assigned.
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Under the supervision of the Senior Director, Volunteer Center and/or the
Director of Volunteer Services, participate in training of non-profit partners
surrounding best practices and volunteer engagement.
Oversee logistics of non-profit partner trainings.
Other Job duties: Other duties that Project Management
are part of the job, but are not
Education: Required Preferred Work Experience: Check the box that identifies the amount
No Educational Requirement of previous work experience.
High School Diploma/GED No previous experience
Associate Degree (2 year program) 1-3 Years
Bachelor’s Degree 3-5 years
Master’s Degree 5-10 Years
Describe any specific field of study: 10 or more years
Describe the type of experience required
Bachelor's degree from four year college or university.
Minimum of 3 years of employment in an office environment required, and one year experience in the non-profit community required.
Experience conducting outreach to both the non-profit and corporate communities preferred.
Staff and/or volunteer management and recruitment experience preferred.
Demonstrates effective and accurate communication skills both written & verbal.
Proven ability to handle conflicting priorities with careful attention to details; strong organizational and project management skills
Utilizes creative customer focused service skills to achieve desired results.
Fully proficient and experienced in latest version of Microsoft Office Environment (Word, Excel and PowerPoint). Experienced in general
database concepts and use.
Self starter, able to work independently and interdependently.
Proven attention to detail in both written and verbal communications.
Comfortable with diversity and able to work effectively with people from different cultural groups, racial backgrounds, socio-economic
Ability to analyze and exercise sound judgment.
The ability to build, leverage, and maintain mutually positive volunteer/donor relationships that provide support for and add value to
United Way, its programs, and the community.
ACCOUNTABILITY AND DECISION MAKING –What rules or procedures limit the activities and authority of this position?
Make decisions within the procedures and guidelines of United Way of Metropolitan Chicago.
Understand the priorities of the area to effectively support and execute projects accordingly.
Note: This job description indicates the normal type and level of work expected of the incumbent. Incumbent may be asked to
perform other duties as assigned, and may be asked to work irregular work hours as volunteer engagements may fall on the
weekends. Work hours may vary each week. Working with volunteers will require some evening and weekend hours.
To apply for this position, a resume and tailored cover letter are required.
CREATED BY Carrie Newton July 27, 2012
REVIEWED BY Date
APPROVED BY Date
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