Housing Overview The Walt Disney Careers

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					               Keep in Touch!
               The unit number of your family member’s new apartment will be written on the back cover of their
               Program Guide, and a list to find his or her street address and apartment phone extension appears
               inside the guide.
               Street address: ___________________________________ Unit # ______, Orlando, FL 32821

               Switchboard: 407-560-2280, then 1+Extension ____________________________________

               Helpful phone numbers
                                                                                                                                            Table of Contents
                 Disney Housing Operations Programs Office ............................................... 407-827-7721
                 College Recruiting .................................................................................... 407-828-1736       What you can expect today ........................................................................ 4

                                                                                                                                                                                                                                                                 Table of Contents
                 Disney Education Operations..................................................................... 407-827-1244
                 Disney Service Center at Vista Way ........................................................... 407-827-1980                Housing Overview ..................................................................................... 5-9

                 Disney Reservation Center (to reserve resort rooms) ...................................... 407-934-7639                    How Can the Front Desk Help? ................................................................. 10
                 Disney General Information ....................................................................... 407-824-4321
                 Disney Dining Reservations........................................................................ 407-939-3463            Safety and Security ............................................................................... 11-12

                 AMC ® Pleasure Island 24 Theatres Complex ............................................ 407-298-4488                        Hurricane Preparedness ............................................................................. 13
                 House of Blues® Box Office
                                                                                                                                            The Payroll Card........................................................................................... 14
                 (Downtown Disney West Side) .................................................................. 407-934-2583
                                                                                                                                            Medical Care .................................................................................................. 14
                 Post Office (Sand Lake) ............................................................................. 407-351-2492
                 FedEx .................................................................................................. 1-800-238-5355    Cast Member-Only Offerings and Discounts ........................................... 14
                 UPS ..................................................................................................... 1-800-742-5877
                                                                                                                                            Disney Traditions Attire................................................................................ 15
                 Dept. of Motor Vehicles (Kissimmee) ........................................................... 407-846-5232
                 Tag Office (Kissimmee).............................................................................. 407-343-4000          Education ................................................................................................. 16-17
                 Tag Office (Orlando) ................................................................................ 407-836-4145
                 Social Security Office ............................................................................... 866-475-6643        Disney Service Center................................................................................... 18
                 Sheriff’s Office (Orange County) ................................................................ 407-737-2400
                                                                                                                                            What will Cast Members do when they’re not working? ............. 19-20
                 Amtrak................................................................................................. 1-800-872-7245
                 Greyhound (Orlando) ............................................................................... 407-292-3422
                                                                                                                                            You can help your family member
                 Mears Transportation (airport shuttle) .......................................................... 407-423-5566             be successful in the program! .............................................................21-22
                 Orange County Lynx Bus .......................................................................... 407-841-8240
                 Orlando International Airport ................................................................... 407-825-2001             What’s Next? ................................................................................................ 23
                 Transtar Airport/Cab ............................................................................... 407-856-7777
                 National Cab ......................................................................................... 407-345-5555        Frequently Asked Questions for Family and Friends ...................... 24-28
                 Yellow Cab ............................................................................................ 407-699-9999
                                                                                                                                            Directions to the Apartment Complexes and airport ...................... 28-29
                 Star Taxi ................................................................................................. 407-857-9999

       2                                                                                                                                                                                                                                                         3
               What You Can Expect Today
               Welcome! We are delighted to meet you and hope to give you a better understanding of what the                   Parents may also attend the Housing Welcome Session if space permits, but we kindly request that
               next few months will be like for the newest Walt Disney World Cast Member in your family.                       parents wait outside or in the back of the room until all required attendees are able to be seated.
                                                                                                                               Due to the limited space and tight schedule, we ask that participants do not save or change seats
               Housing Check-in                                                                                                during the presentation.
               Today is the first day of a truly unique experience. All of our participants begin their journey with the
               Housing check-in process, which includes:
                 • Getting an apartment assignment, new address and phone number and key                                             Get Connected!
                 • Reviewing the Housing Community Codes                                                                             Join our email list to receive updates about the program!
                 • Getting a property ID and a vehicle decal for parking on Housing property, if applicable                          The messages will feature news and updates about
                                                                                                                                     the Disney College Program, spotlights on participants,
               Employment Check-in                                                                                                   photos from housing events, updates about Education
               Participants will also be given an appointment time to complete their employment check-in at the                      offerings and much more.
               Casting Center, at which they will:
                                                                                                                                     You can sign up for email notifications at the Family
                 • Review required proof of right to work and other paperwork with an employment specialist

                                                                                                                                                                                                                                           Housing Overview
                                                                                                                                     and Friends Welcome Area.
                 • Arrange for a payroll card or direct deposit (must have voided check from their bank to
                   immediately enroll in direct deposit; see page 14 for details)
                 • Undergo fingerprinting for their background check
                 • Receive their work location and role assignment
                 • Meet with a Coordinator of Training for their training schedule and assigned time to attend
                                                                                                                               Housing Overview
                   Disney Traditions*, our company orientation session and their first official day of work                    While your family members are participating in the program, they will learn more than Disney Guest
                 • Get an appointment time for any additional required testing for specific job classifications                service skills and leadership qualities. Former participants frequently tell us they developed personally
                   (examples include drug & alcohol testing or a swim test)                                                    as well as professionally; growing more confident, outgoing and independent and becoming more
                 • Receive their appointment time for the Housing Welcome Session, a mandatory two-hour                        globally aware by learning to interact and live with others who were very different from them.
                   orientation to living in Disney Housing                                                                     The Housing team works hard to provide a comfortable, nurturing living experience that helps our
                                                                                                                               participants develop and cultivate these skills.
               Transportation is provided to appointment locations for our participants, but unfortunately we are
               not able to transport family or friends. The employee check-in appointment time generally falls within          Below is an overview of our housing and the many components associated with the program living
               30 minutes to an hour of completing their housing check-in, and frequently, participants will need              experience. We invite you to review this information at your leisure, and keep this guidebook as a
               to board a bus that will take them to the Casting Center immediately. While we estimate that the                reference during your family member’s program.
               housing check-in takes about an hour, it is more than likely your family member will be engaged in
               various stages of the check-in process for three hours or more.                                                 Disney Housing Operations Programs Office
                                                                                                                               The Disney Housing Operations Programs Office, commonly referred to as the Programs Office,
               Between appointment times, participants are free to settle into their apartments, become familiar
                                                                                                                               is located on the second floor of The Commons Clubhouse and is open daily from
               with their surroundings and start bonding with their new roommates. We welcome you to assist them
                                                                                                                               8 a.m. to 5 p.m.
               with move-in, or you may wish to visit the Downtown Disney Area or other local shopping and/
               or attractions. Please don’t hesitate to ask one of our Housing representatives for information or              Here are just a few reasons why our participants might contact the Programs Office:
               directions!                                                                                                       •    Questions about the program
                                                                                                                                 •    Roommate issues or other Housing-related concerns
               *See page 13 for additional information and expected dress. Once participants have attended Disney Traditions
                                                                                                                                 •    Questions about upcoming Housing events or activities
               they are officially hired and become eligible for advertised Cast Member-only offerings and discounts.
                                                                                                                                 •    Sign up for advertised Housing activities and/or Housing voluntEAR opportunities
               The Housing Welcome Session                                                                                       •    They have a question and are not sure who to call

               Your family member will return from Casting with an appointment time to attend our Housing
                                                                                                                               We’re here to help! We welcome our participants to stop by during office hours, or call us at
               Welcome Session. This meeting is mandatory and reviews safety, security procedures, maintenance,                ext. 7721 from their apartment phone (407-827-7721 from an outside line).
               policies, available amenities, resources and expectations for becoming a new member of our
               community. This session will be either later this afternoon (generally around 3 p.m.) or more likely,
               the following day.

       4                                                                                                                                                                                                                                   5
               Give Kids the World Village and other voluntEAR opportunities                                            These rates are based on the number of bedrooms and varying amenities among the complexes.
                                                                                                                        They do not include any applicable taxes, and some exceptions may apply. Housing costs are
               Participants can ask about and sign up for various voluntEAR opportunities at the Programs
                                                                                                                        automatically deducted weekly from our Cast Members’ paychecks, so they don’t need to worry
               Office, including Give Kids the World. Each week, participants travel with the Housing team to
                                                                                                                        about turning in a check at the beginning of the month. We make every effort to ensure the living
               the Give Kids the World Village, a resort area where children with life-threatening illnesses
                                                                                                                        component of our program is as convenient as possible for our participants.
               and their families stay while visiting Orlando attractions.
                                                                                                                        What do the housing costs cover?
               You can learn more about the Give Kids the World Village by visiting Additional
               volunteer opportunities will be listed in the monthly Communicator newsletter or on the Disney           Program participants live in gated housing complexes located right outside of Walt Disney World®
                                                                                                                        property. Each complex features a variety of offerings to make them feel at home. Here is a list of
               VoluntEARs Website,
                                                                                                                        amenities included in the housing costs for every participant:
               Disney Housing Operations events                                                                           •   Fully-furnished apartment with kitchen utensils and appliances
                                                                                                                          •   24-hour security
               The Disney Housing Operations Events team is responsible for planning, organizing and
                                                                                                                          •   Local phone service and one central phone
               executing a variety of social, recreational and educational events for Disney Internships and
                                                                                                                          •   Maintenance of the apartments, including pest control
               Programs participants living in Housing. Examples from past seasons include talent shows,
                                                                                                                          •   All utilities, including water, electricity and waste disposal
               semi-formal dances, networking events, movie nights, and even BINGO nights where participants
                                                                                                                          •   High-speed Internet access in all apartments

                                                                                                                                                                                                                                Housing Overview
               can win free groceries! We welcome questions, comments or suggestions about these events from
                                                                                                                          •   Computer labs
               our participants by calling us at ext. 7721 from their apartment phone, or 407-827-7721 from
                                                                                                                          •   Cable television hook-up (TV not included)
               an outside line.
                                                                                                                          •   Onsite laundry facilities
               Recreational facilities
                                                                                                                        Wellness and Non-Wellness apartments
               There are many recreational facilities located in or near our housing complexes. Some of these are
               listed below.                                                                                            In assigning apartments, all participants are separated by gender and whether they are over or
                                                                                                                        under the age of 21. Participants living in our housing complexes who are under the age of 21 upon
                 •   Fitness centers at each complex
                                                                                                                        arrival are placed automatically in a Wellness apartment where alcohol is prohibited. All others
                 •   Pools at each complex
                                                                                                                        are placed in Non-Wellness apartments, unless participants request otherwise upon arrival. All
                 •   Recreational equipment is available for check-out at each complex
                                                                                                                        apartments are designated non-smoking.
                 •   Sand volleyball courts at Vista Way, The Commons and Chatham Square
                 •   Outdoor pool tables at Vista Way, Chatham Square and Patterson Court
                 •   Tennis courts at Vista Way, The Commons and Chatham Square
                 •   Basketball court at Vista Way                                                                      Cast Members living in housing must abide by certain guidelines, which we call Community
                 •   Hot tubs (two) at Vista Way                                                                        Codes. These guidelines are set with the safety of all of our participants in mind. Failure to comply
                                                                                                                        with Community Codes may result in discipline including termination from the program. More
               Mickey’s Retreat                                                                                         information about Community Codes appears on page 10, under the “Safety and Security” section.

               Mickey’s Retreat at Little Lake Bryan is a 19-acre recreation facility open exclusively to Disney Cast   Computers
               Members and their families. The facility contains two swimming pools, a marina with canoe and
                                                                                                                        All apartments have high-speed Internet access. The modem is located in the living room, and there
               paddleboat rentals, a children’s play area, picnic pavilions, four sand volleyball courts, two tennis
                                                                                                                        are four ports Cast Members can use to connect their computers.
               courts, two basketball courts, a banquet room and more. Mickey’s Retreat is located between The
               Commons and Chatham Square.                                                                              Internet usage policy:
                                                                                                                        Internet service is provided for our participants under the condition of our Internet usage policy as
               Housing information and costs                                                                            described in the Community Codes. Misuse can lead to disciplinary action including termination.

               All of our apartment complexes feature a long list of amenities, as well as a clubhouse transportation   To use these modems, we require the following:
               to and from work, and 24-hour security. One- to four-bedroom apartments are available with two             • Anti-virus software that runs constantly and automatically updates its virus definitions
               participants sharing each bedroom. Housing costs vary depending on the complex and the size                • Ethernet card and cable
               of the apartment. Participants typically live in one of four apartment complexes: Vista Way, The           • A firewall program
               Commons, Patterson Court or Chatham Square. Costs range from $82 - $105 per week (costs are
               subject to change).                                                                                      Each complex has a computer lab that our Cast Members are welcome to use for classwork, email,
                                                                                                                        etc. In addition, Cast Members may use computers at any of our Disney Learning Centers or Service
                                                                                                                        Centers located throughout Walt Disney World ® property, including one at Vista Way.

       6                                                                                                                                                                                                                        7
               Wireless Internet:                                                                                           Communication
               Many locations throughout the housing complexes have free high-speed wireless Internet service.              Your family member can use the following resources to learn about the many events and activities
               The following areas allow wireless access:                                                                   that are planned exclusively for them, updates and enhancements to the program, Disney VoluntEAR
                     Vista Way:                                             Patterson Court:                                activities, learning opportunities at the Disney Learning Center and much more.
                     • Clubroom Thirteen501 inside the                      • The pool
                       Vista Way Clubhouse                                  • The clubhouse lobby                            • The Communicator – This monthly newsletter is published exclusively for our participants,
                     • The clubhouse lobby                                  • The classrooms                                   available in the newspaper vending machines at each apartment complex. A copy is also
                     • Pool one                                                                                                mailed to each apartment.
                     • Pool two                                             Chatham Square:
                     • The bus stop                                         • The classrooms                                 • HTM: Housing the Magic – Participants may tune in to watch weekly broadcasts that
                     • The Pavilion                                         • The pool                                         cover upcoming events, Cast discounts, up-to-date program news, Cast Member-only offerings,
                                                                            • The clubhouse lobby                              networking opportunities and more.
                     The Commons:
                     • The clubroom                                                                                          • Weekly email – Each week, participants receive an electronic newsletter with the latest news,
                     • The pool                                                                                                event information and Cast-exclusive offers.

                                                                                                                                                                                                                               Housing Overview
                     • The clubhouse lobby
                                                                                                                             • Disney Internships and Programs module on The Hub (the Walt Disney Company
                                                                                                                               intranet site) contains a wealth of information about our company, the programs, as well as
               Clubroom Thirteen501:
                                                                                                                               photos from housing events.
               Located inside the Vista Way Clubhouse, Cast Members are welcome to enjoy the comfortable
               surroundings to read, meet with project groups for class work, check their email using the free
                                                                                                                             • Bulletin boards – Our complexes feature bulletin boards and digital signage with information
               high-speed wireless Internet connection, etc. in this lounge area. The lounge is open daily from
                                                                                                                               about upcoming housing events and VoluntEAR opportunities.
               9 a.m. to midnight.

               Transportation                                                                                                • Twitter updates – Twitter is a free service where users can “follow” others and receive
                                                                                                                               updates about what their friends are doing. Participants can choose to receive the updates
               The transportation we offer is very similar to the mass-transit system of a large city and is available
                                                                                                                               through their mobile phone or on the Twitter Webpage. Participants can follow the Housing
               to all program participants who live in our housing. The primary purpose of our transportation
                                                                                                                               team and be reminded about events and career-development classes by visiting
               system is to provide our Cast Members who live in our apartment complexes with a shuttle to their
                                                                                                                               DisneyHousing. (To receive updates, participants must create a profile.)
               work location on a scheduled route. However, we know that many participants arrive without an
               automobile, and they still need groceries and want to take an occasional trip to the mall or the beach
               on their days off. We provide shuttles to the grocery store, post office and local shopping mall.
               Frequently, we offer a group trip to our participants to locations such as Cocoa Beach and Fort De
               Soto Beach.

               Buses run on a specific schedule, and it is the participant’s responsibility to be at the bus stop in time
               to catch the bus he/she needs to get to work on time. The Walt Disney World Resort is huge (More
               than 40 square miles!), so it is not unusual for participants to spend 45 minutes or longer traveling
               from home to their work location.

               Participants receive a transportation schedule at check-in. They can also download a copy from The
               Hub, our company intranet.

       8                                                                                                                                                                                                                       9
               How can the front desk help?                                                                                 Safety and Security
               Front desk information                                                                                       At the Walt Disney World Resort, safety is always our number one priority. We’ve been housing
                                                                                                                            participants in our Programs for more than 30 years and continue to evaluate security needs and
               Our property management company, Price Management, handles all property issues and staffs the                make appropriate enhancements as necessary.
               front desk of each complex. Front desk employees help participants with a variety of concerns related
               to their apartment.                                                                                          All of our properties have one entrance and exit area, which is gated and maintains 24-hour onsite
                                                                                                                            security. Participants, vendors, guests and Housing employees must present a Property ID to access our
               Apartment relocation requests/Housing-related questions                                                      property, or present a photo ID and be signed in by a Housing employee or participant.
               Participants can stop by the front desk of their complex and complete a Move Request form. There is
                                                                                                                            In the event of an emergency, the Housing team can communicate with participants in a number of ways:
               a relocation fee of $50 when and if this request can be granted. Relocations are not granted within
               the first three weeks of a participant’s arrival.                                                              • Distribute information quickly as cast members enter and exit the property
                                                                                                                              • Send a recorded message and/or text message to all cell phone numbers voluntarily provided

                                                                                                                                                                                                                                     Helping your Family Member
                                                                                                                                to us at check-in, as well as apartment phones
               Mailbox keys
                                                                                                                              • Send emails to all participants with emergency information
               One mailbox key is located on a hook next to the phone in each apartment. We provide one key to
                                                                                                                              • Broadcast information on an in-house television channel and digital signage
               each apartment at no charge. Additional keys can be purchased at the front desk for $3 with valid
                                                                                                                              • Distribute information quickly and broadly to Walt Disney World operational areas through our
               identification.                                                                                                  network of communication leaders

               Accountable mail                                                                                             We also have developed Community Codes, which are guidelines for our participants living in
               The front desk will ONLY accept packages delivered by the U.S. Post Office. We do not accept                 our housing. All participants are required to abide by these codes or face disciplinary action, not
               deliveries sent by private courier services such as Federal Express or United Parcel Service (UPS).          excluding termination. Here is a summary of the document participants must sign:
               These items are delivered directly to the participant’s apartment. All U.S. Postal Service packages and
               accountable mail (registered letters, etc.) may be picked up at the front desk of each complex. The          Alcohol/Drugs/Smoking:
               front desk will accept the mail and call the recipient’s apartment to alert him or her that a package is     1. It is unlawful and therefore prohibited for any person under 21 years to possess or consume
                                                                                                                               alcohol, and for any person over the age of 21 to provide alcohol to anyone less than 21 years
               ready to be picked up.
                                                                                                                               of age. Open alcohol containers are prohibited in all common recreational areas and parking lots.
                                                                                                                            2. Smoking is prohibited inside all of the apartments.
               Maintenance requests
                                                                                                                            3. The manufacture, possession, sale, or usage of any illegal substances, drugs, or drug
               The front desk accepts all maintenance requests, and a member of the maintenance staff will address
                                                                                                                               paraphernalia is prohibited.
               any concerns as quickly as possible.
                                                                                                                            Dangers/Emergencies/Firearms or Explosives:
               Mailing supplies                                                                                             1. Causing physical harm or threatening to do so, whether it is to self or others, intentionally or
               The front desk has a variety of envelopes available for purchase.                                               recklessly is prohibited.
                                                                                                                            2. Possession or usage of any explosives, fireworks, smoke bombs, incense, candles, firearms,
               Loaner equipment                                                                                                weapons or toy weapons are prohibited.
               A variety of loaner equipment, such as vacuum cleaners, mops and mop pails, sporting equipment
               (basketballs, ping pong paddles, etc.), and irons/ironing boards, is available to check out at the           Visitor Authorization Policy:
               front desk of each complex.                                                                                  1. Between the hours of 7 a.m. and 9 p.m., participants may freely interact and access the other
                                                                                                                               three Housing properties. Between the hours of 9 p.m. and 1 a.m., participants must be invited,
               Local attractions/Shopping directions                                                                           authorized and signed in as guests on any Housing Property other than their home base.
               Directions and maps for many popular destinations, religious establishments and medical facilities           2. At no later than 1 a.m., hosting participants must make sure all visitors, guests from other
               are available at the front desk.                                                                                complexes, and their vehicles are off the Housing property. Quiet hours are required to be
                                                                                                                               observed from 1 a.m. to 7 a.m. Overnight visitors are strictly prohibited.
                                                                                                                            3. All visitors (non-participants) must be at least 18 years of age, preauthorized by the participant
                                                                                                                               to visit, and present photo ID to security. The participant host is responsible for the conduct of
               Inspections are both random and scheduled in all apartments. These inspections are held to check the
                                                                                                                               their guests and must accompany their guest on property at all times.
               general cleanliness of the apartment, to assess the condition of the furniture, carpets, etc., and also to
                                                                                                                            4. Keys to apartments must remain in the participant’s possession at all times.
               check in with roommates to see how everyone is getting along. Cast Members who fail an inspection
               may be charged fees and/or receive disciplinary action.
                                                                                                                            1.   Participants must carry their Property ID at all times and surrender it to security or management
               A schedule of apartment inspections is posted at the entrances to all complexes to alert Cast                     when requested to do so.
               Members that the Inspection team will visit their building on a specific day.                                2.   Participants are expected to comply and cooperate with management and security at all times.
                                                                                                                                 Inappropriate behavior or language in a common area or in the presence of management or
                                                                                                                                 security is prohibited.
      10                                                                                                                                                                                                                             11
               3.  Use of the Internet for sending, retrieving, viewing or storing materials deemed explicit or
                   offensive is prohibited.                                                                                  Privacy laws and your family member
               4. Apartments must be kept clean and free of trash. All furniture must remain indoors and should              We know family involvement can considerably increase a participant’s success in the program, and
                   not be moved, changed, supplemented or replaced unless done so by management. Decorations                 we hope to share with you information and opportunities for which you can encourage involvement
                   must be attached to a bulletin board.                                                                     during your family member’s program experience. With this in mind, please understand that all
               5. Installation or replacement of locks on doors (other than the locker) is prohibited. Exterior doors        of our participants are over the age of 18, and as legal adults U.S. privacy statutes restrict us from
                   and windows should remain shut and locked at all times.                                                   releasing any personally identifiable information or record regarding, but not limited to education,
               6. Management has the right to enter, inspect, and photograph all areas of the apartment, including           financial transactions, medical history, criminal or employment history to anyone without expressed
                   lockers, without notice. Any illegal items will be seized and turned over to law enforcement. All         consent by the subject of record, or through conditions of disclosure provided by applicable law.
                   vehicles allowed access on property are subject to search of the interior and the trunk space.
               7. Accommodations are dependent upon employment with Walt Disney World Resort, its affiliates,
                   or Operating Participants. Upon vacating Housing, participants may not re-enter the Housing
                                                                                                                             Hurricane Preparedness
                   Properties for two weeks (including as a guest). Terminated participants are prohibited from re-          Hurricane season runs from June-November, and we know you likely have questions about what

                                                                                                                                                                                                                                      Helping your Family Member
                   entering Housing property.                                                                                happens in the event of a storm.
               8. Use of the housing bus system is restricted for participants showing proper ID and living in the
                                                                                                                             Throughout the season, Walt Disney World leaders work closely with local, county and state officials
                   Housing properties. All recreational facilities/amenities are designated for the use of participants
                                                                                                                             to monitor the progress of each storm. As the tropical systems continue to form and strengthen, our
                   only. All posted rules and regulations must be obeyed.                                                    resort area follows five phases of hurricane preparedness. During each phase, more actions are
               9. Solicitation or distribution of literature, written or verbal, by participants or their visitors without   initiated and precautions are taken. In fact, the Walt Disney World Resort became the first major
                   management’s written permission is strictly prohibited.                                                   theme park and resort area in history to be recognized by the National Oceanic & Atmospheric
               10. Participants may not operate or facilitate a business within the Housing properties. Pets, bicycles,      Administration (NOAA) National Weather Service as a StormReady Community.
                   grills, temporary bedding, mini refrigerators and dartboards are not permitted anywhere on
                   Housing property. Rollerblades and skateboards are not permitted to be used on Housing property.          In the event that hurricane conditions are imminent, and our theme parks and operating areas must
               11. Participants may be required to relocate to another apartment or property multiple times and at           be shut down, many of our Disney College Program participants join other Cast Members in “ride-
                                                                                                                             out shifts” in our Walt Disney World resorts. In addition to the guests staying in our resorts as part
                   any point during their program.
                                                                                                                             of their vacations, we often accommodate evacuees from neighboring counties in more vulnerable
                                                                                                                             coastal areas. Our ride-out crews helped entertain Guests, answer their questions, and serve food.
               Financial Responsibility:                                                                                     In this environment, our Cast Members are in a location with many other people and have access to
               1. All participants are financially responsible for all amounts and payroll deductions that are owed,         the basic supplies they need, as well as updated news reports. Because of the infrastructure of our
                  including Housing costs and assessed fees. The non-refundable Program Assessment Fee is not a              resorts, they usually maintain electricity throughout the storm.
                  deposit and does not cover damages, any financial debt or cleaning fees.
               2. Management strongly recommends participants carry a renter’s insurance policy as it is the only            If our Cast Members are not on a ride-out shift, they often are part of the clean-up crew. Once the
                  recourse for financial compensation should any possessions be damaged, lost, or stolen due to              storm clears and county officials announce that it’s safe to travel on our roads, many of our Walt
                  fire, theft, flood, vandalism, loss of power, or any other unforeseen act.                                 Disney World Cast Members who work in operating areas are asked to report to their work location
               3. All participants who operate a vehicle on property must have valid automobile liability insurance          (or elsewhere as needed) to relieve the Cast Members in ride-out crews and help prepare the areas
                                                                                                                             for the days’ Guests.
                  issued by an insurance company registered and authorized in the United States (including the
                  State of Florida) that will cover any property damage or personal injury.                                  At the housing complexes, there are some basic, proactive actions we encourage our programs Cast
                                                                                                                             Members to take to help ensure they are prepared in the event of a hurricane.
               These policies are enforced for the safety, comfort and well-being of all our participants, and we
               stress to participants that they may always call or visit the Programs Office if they have any questions        • Always have plenty of non-perishable food items. Remember, we may be without electricity for
               or concerns. Participants should report any known or suspected violations to security, and may do so              extended periods of time, so cooking will not be possible.
               confidentially. Security phone numbers are listed on the back of every apartment front door, the back           • Keep on hand at least one gallon of water per person in your apartment.
                                                                                                                               • Have a battery-operated light with fresh batteries. Glow sticks also work very well.
               of their Property ID and on the inside cover of the Program Guide each Cast Member receives as
                                                                                                                               • Have a portable radio with fresh batteries.
               they arrive.
                                                                                                                               • Have a supply of back-up batteries.
               In the Housing Welcome Session, Housing leaders also discuss the availability of the Employee                   • Make sure your renter’s insurance policy is paid up and current.
                                                                                                                               • During a storm, you may experience water intrusion from the wind-driven rain. Protect all
               Assistance Program to all Walt Disney World cast members who are struggling with work-related
                                                                                                                                 electronics and valuables from the possibility of a roof or window leak. Keep all personal
               issues, as well as problems with roommates, co-workers, family members and friends. Leaders also
                                                                                                                                 belongings off the floor.
               explain the seriousness of threats to harm others or themselves, even in jest. Any threat or perceived
               threat brought to our attention or observed by management will result in discipline, not excluding            You can be rest assured that the safety and security of our Cast Members and Guests is our top
               termination.                                                                                                  concern. Each decision we make is based on maintaining a safe environment for our Cast while
                                                                                                                             they’re participating in the program. If you have any questions or would like more information about
               If you have any questions, please contact the Programs Office by calling 407-827-7721 or                      our hurricane preparedness plans, please contact our Disney Housing Operations Programs Office
                 sending an email to                                                 at 407-827-7721.
      12                                                                                                                                                                                                                              13
               Direct Deposit                                                                                             Resort room special rates: Cast Members may book rooms at a discount for their use or for
               For the ease of our participants and in efforts to be environmentally friendly, Disney College Program     friends and family at the Walt Disney World Resort, Disney’s Vero Beach Resort and Disney’s Hilton
               participants are issued a payroll card in place of a live check (see below). If participants would         Head Island Resort. Discount rates vary and are subject to availability.
               prefer to directly deposit their check into a home bank account, they can do so by bringing a voided
               check from the account to their employment check-in appointment at Casting.                                Merchandise and dining discounts: Cast Members receive a 20 percent discount on most
                                                                                                                          merchandise at the Walt Disney World Resort with a 10 percent discount on items such as videos
               If they do not have a check available at this time, participants can still set up direct deposit in part   and DVDs. Discounts are also available at many dining locations across the Walt Disney World
               or in whole two weeks after their first payroll deposit is loaded to their payroll card. At that time,     Resort and in the Central Florida area.
               participants can go to The Hub (our company intranet site) and make changes to payroll deposits
               under the personal information tab.                                                                        *All offerings and discounts are subject to change.

               The Payroll Card                                                                                                                                                            Attire
               The PaychekPLUS! Elite® Visa® Payroll Card is a Visa-branded, stored-value card issued to all

                                                                                                                                                                                                                                                                                          Disney Traditions Attire
               participants to provide convenient, low-cost access to weekly pay. This debit card may be used to          As the final step in the arrival process, Cast Members will be scheduled a date and time to report to
               shop anywhere Visa is accepted, and is issued to participants during their check-in. Pay will be           the Disney Traditions class, which will be their official first day of work.
               directly deposited to their payroll card by 10 a.m. EST every Thursday.
                                                                                                                          What to wear:
               Participants will receive information about how to withdraw cash from their payroll card account,          The guidelines listed below are only a few reminders regarding the appropriate appearance for
               options for checking their balance and frequently asked questions about their payroll card during          Disney Traditions. Participants should review the entire contents of the Disney Look book to ensure
               their employment check-in process.                                                                         they are meeting all of the guidelines for non-costumed Cast Members.

               Personal checks may not be used to deposit money to the card. The card may be reloaded by:
                 •   Payroll deposits
                                                                                                                           WOMEN                                                                         MEN
                 •   Cash to card loads                                                                                   Acceptable                                                                     Acceptable
                 •   Western Union                                                                                        • Dress, suit or dress Capri pants with classic style blouse are preferred.    • Suit or dress trousers and a professional-style collared shirt or camp shirt
                                                                                                                            NOTE: Cotton, twill, cargo, leggings or other casual styles of Capri pants     are preferred.
                 •   Green Dot MoneyPak (For more information about Green Dot, please visit
                                                                                                                            are not permitted.                                                           • Clothing should be neat, pressed and conservative in nature.
                                                                                         • Clothing should be neat, pressed and conservative in nature.                 • Dress shoes and socks are required.
                                                                                                                          • Business-style shoes are required. Shoes should be fully enclosed            • Sideburns should be neatly trimmed, straight and have even width, and
               Medical Care                                                                                                 and may have the following: a small peep-toe, and/or sling back.
                                                                                                                          • Hair must be neatly arranged in a conservative style.
                                                                                                                                                                                                           may not extend beyond the bottom of the earlobe.
                                                                                                                                                                                                         • Hair must be neatly cut in a conservative style so that it does not extend
               There are several hospitals, pharmacies and medical care facilities near the Walt Disney World             • Hair color and highlights must be natural-looking, well maintained and         beyond or cover the ears or collar.
               Resort, which are listed in your family member’s Program Guide. CentraCare, an urgent care                   complementary to your complexion.                                            • Hair color and highlights must be natural-looking, well maintained and
                                                                                                                            NOTE: Highlights should be no more than two shades difference from             complementary to your complexion.
               facility near our property offers pick-up and drop-off service to our complexes. We encourage our
                                                                                                                            the base hair color and must be well blended over the entire head.             NOTE: Highlights should be no more than two shades difference from
               participants to check with their insurance provider to find out where they can go locally for covered
                                                                                                                          • Nail polish must be complementary to your complexion and may                   the base hair color and must be well blended over the entire head.
               medical care.                                                                                                contain no decor. Nails must not exceed ¼ inch beyond tips of fingers.       • Mustaches must be neatly trimmed and fully grown, not extending past
                                                                                                                                                                                                           the corners of the mouth and not covering the lip. Aside from a mustache,
               Cast Member-Only Offerings and Discounts*                                                                  Unacceptable
                                                                                                                          • NO denim, spandex or sheer fabrics.
                                                                                                                                                                                                           you must be clean-shaven.

               Cast Members enjoy a large variety of special offerings and discounts, which they can learn about          • NO dress or skirt length shorter than three inches above the kneecap.        Unacceptable
               by visiting the Disney Difference module on The Hub. For most offerings, Cast Members are eligible         • NO polo-style shirts, T-shirts, extreme graphics or non-company logos.       • NO denim or cargo-style pants.
                                                                                                                          • NO sandals, athletic shoes, platform shoes, western boots or flip-flops.     • NO shorts.
               once they have completed Disney Traditions, their first paid day of work. Here is just a glimpse of
                                                                                                                          • NO jewelry may be worn in body piercings, with the exception of a            • NO polo-style shirts, T-shirts, collarless shirts, extreme graphics or non-
               what they can look forward to:                                                                                                                                                              company logos.
                                                                                                                            matching set of appropriately sized earrings, worn in the lowest hole
                                                                                                                            in the earlobe.                                                              • NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
               Theme park admission: Participants may use their company ID for admission to the Walt                      • NO visible tattoos or other body modification, including ear spacers.        • NO asymmetrical, bi-level or extreme hair styles or hair colors.
               Disney World theme parks anytime during their program, except for specified blackout dates. Once                                                                                          • NO jewelry may be worn in any body piercings.
               eligible, participants also receive a Main Entrance Pass which entitles them to admit themselves and                                                                                      • NO visible tattoos or other body modification, including ear spacers.
               up to three friends or family members into the Walt Disney World theme parks six times during their
               program. Blackout dates apply.

      14                                                                                                                                                                                                                                                                                  15
               Education Overview
               Your family member has the opportunity to further his or her education… Disney style.                         Career Development Workshops
               We understand that each college and university has different requirements for receiving credit, which         Students may participate in the Career Development Workshops, which consists of five targeted
               is why we encourage our participants to develop an individual learning plan. Depending on their               career development classes that examine industry trends in topics such as résumé writing,
               goals, participants can design an educational experience that is right for them. We offer an array            interviewing, business etiquette, networking and personal branding.
               of learning options that range from computer-based training to classes that are recommended for
               college credit by The American Council on Education. We have designed our courses and offerings               Self-Paced Offerings
               to complement the variety of needs and interests of our Disney Internships and Programs participants.
                                                                                                                             There are numerous other course offerings, ranging from online learnings to the Career Development
                                                                                                                             Workshops and the College Program Alumni Speaker Series. All of these sessions will be offered
               Collegiate Offerings                                                                                          several times during the program. Participants can check out the Disney Development Connection or
                                                                                                                             the monthly Communicator newsletter to see when these classes are offered.
               Each of the Collegiate courses focuses on an area of Walt Disney World Resort expertise and
               contains levels of academic rigor similar to the classes students may take at their college or university.
               Each class is recommended for three semester hours of college credit by the American Council on               Distance-Learning Information

                                                                                                                                                                                                                                    Education Overview
               Education. Participants may have required textbooks, papers and special projects. Each of these               Students enrolled in online or distance-learning courses during their program may be able to adjust
               courses consists of 11 sessions, meeting once per week for three to four hours in length.                     their work schedule to allow for specific, consistent study/coursework time. This study time may
                                                                                                                             consist of one four-hour block of time per week, for the length of our standard term, which is 11
               Seminar Offerings                                                                                             weeks. Students would not be scheduled to work during this time so they can focus on assignments
                                                                                                                             and projects.
               Each of the Seminar offerings provides students the unique opportunity to learn more about how the
               Walt Disney World Resort operates in key areas. These classes consist of a series of conversations
               and presentations facilitated by Disney leaders, each sharing his or her own insights and                     Exam Proctoring Information
               experiences. Each course consists of eight sessions, meeting once per week for two-to-three hours             As an additional learning resource for our Disney Internships and Programs participants, the
               in length.                                                                                                    education office provides proctoring assistance for any student participating in online or distance-
                                                                                                                             learning classes. Proctoring services are usually available every day of the week during the normal
               For more information about course offerings, participants may visit the learning section of the Disney        operating hours of the Disney Learning Center at Vista Way.
               Internships and Programs module on The Hub (our company intranet site) or stop by the Education
               Office, building 1, suite 703 at Vista Way.

               Online Course Registration
               If your family member has plans to take advantage of our educational offerings, he or she may have
               already enrolled through our online course registration. Online Course Registration is available for
               a limited period prior to each course term. As long as online registration is open, participants may
               continue to log into the registration site and edit course selections. After online registration is closed,
               participants must visit the Education Office in person to add or drop courses.

               Based on course term dates, not all participants may be able to participate in Disney Education
               Courses. Participants may contact the Education Office at if
               they are unsure which course terms are available for their Program.

               Before beginning online course registration, participants should speak with their academic advisor to
               determine which course(s) will meet school requirements. Applicable course fees must be paid online
               via credit card in order for online registration to be complete.

               Participation in Disney Education Courses is not mandatory. Participants may select up to two courses
               per term. All course offerings are subject to availability.

      16                                                                                                                                                                                                                            17
               Disney Service Center                                                                              What will Cast Members do when
               The Disney Service Center is located at the Vista Way Housing Complex, building 21, suite 2101.
               The office is open Monday-Friday from 9 a.m. to 6 p.m.
                                                                                                                  they’re not working?
               This earning office is a resource for College and International Program participants who require   Housing events and activities
               assistance regarding their work experience or career planning.                                     We know our participants work hard in their roles, and they want to relax and have fun on their days
                                                                                                                  off from work.
               Some of the services include:

                 •   Role counseling                             •   Transferable skills                          Each month, our Events Team coordinates special events and activities exclusively for our program
                 •   Problem solving                             •   Career planning/networking                   participants to show our appreciation for all their hard work. Participants can join in before or after
                 •   Questions about Disney benefits             •   Language Testing                             work or on a day off for free food, games, dancing and fun!
                 •   International Welcome Center                •   Visa and passport assistance
                 •   Departure documents                         •   payroll card/assistance                      Here’s a brief overview of some of the activities we have hosted recently:

               To contact the Disney Service Center, call 407-827-1980 or email them at      Welcome events
                                                                                                                  During peak arrival months, we invite our participants to enjoy free pizza, hamburgers or
                                                                                                                  sandwiches; take part in games such as water balloon toss, dance contests and limbo contests; get
                                                                                                                  pictures taken with some of our Disney characters; or just relax by the pool, meet new friends and
                                                                                                                  enjoy the music our DJ plays throughout the event.

                                                                                                                  Appreciation activities
                                                                                                                  Our Housing team members surprise participants at the bus
                                                                                                                  stops and security kiosks at our complexes with treats and/or

                                                                                                                  Movie Nights
                                                                                                                  We supply the candy, beverages and a free flick! Hit movies like
                                                                                                                  Tangled and Elf are screened at one of our pools, facilities or
                                                                                                                  fields within our complexes.

                                                                                                                  Grocery BINGO
                                                                                                                  This free event is always very popular, typically drawing more
                                                                                                                  than 300 people! Participants who are the first to get BINGO win
                                                                                                                  free groceries or other prizes.

                                                                                                                  Night of Stars Talent Competition
                                                                                                                  Each season, we are amazed at the amount of talent we have in this program. In the past, singers,
                                                                                                                  dancers, magicians, poets, musicians and more have auditioned and taken the stage to wow
                                                                                                                  audiences and compete for our special awards.

                                                                                                                  We host a formal for our participants twice a year. Many of the participants dress in formal attire,
                                                                                                                  although we do not require it. For many, it’s an opportunity to get dressed up, dance all night with
                                                                                                                  their friends and enjoy the last few days of their program.

      18                                                                                                                                                                                                                    19
               The events team also plans trips to the beach, local attractions and sporting events all across Central
                                                                                                                         You can help your child be successful
               Florida. In the past, our Cast Members have traveled to see the Orlando Magic basketball games,
               Tampa Bay Lightning hockey, the Tampa Bay Rays major league basketball games, been offered
                                                                                                                         in the program!
               discounted tickets and transportation to Universal Studios Orlando or watched the University Central
                                                                                                                         This experience is an opportunity of a lifetime, but it’s only as
               Florida football team compete.
                                                                                                                         valuable as the effort your family member puts into it. Here are
               Participant Service Celebrations                                                                          the top ten ways to help your family member have the best possible
               To celebrate our Cast and all of their dedication and contributions, we host a special service            experience:
               celebration. At the celebration, Cast Members can pick up their Mickey Mouse graduation ears,
               completion certificates, enjoy free food and take part in many activities available. They’ll also have    1. Know your family member’s resources.
               the chance to take a photo with Disney characters in their graduation caps and gowns!                        Your family member’s leader is his/her number-one source for information. If he or she cannot
                                                                                                                            talk to his/her leader about an issue, we recommend talking to another leader in the area, the
                                                                                                                            area’s Human Resources business partner or visting the Disney Service Center. Examples about
               Disney Cast Activities, Events and Recognition                                                               when to call Housing and the front desk are listed in the Program Guide your family member
                                                                                                                            receives upon check-in.
               The Disney Cast Activities, events and recognition Department offers a wide variety of special events
               and activities open exclusively to Cast Members. Some of these offerings include:
                                                                                                                         2. Advise him or her to refer to the Program Guide.

                                                                                                                                                                                                                                Program Success
                 • Cast Clubs – A wide variety of interests are represented, including theatre, scuba, ham radio            Today, all participants receive a Program Guide that contains information that will be pertinent
                   operators and more.                                                                                      throughout their program, including their local address and phone number, apartment amenities,
                 • Special events such as craft fairs, discounted jewelry sales, book fairs and more are held               the Extra Hours Hotline, an overview of Education, Cast Member-only offers and much more.
                   across property.
                                                                                                                         3. Understand the Community Codes.
                 • Instructional Programs – Classes may include American Sign Language, SCUBA classes,
                                                                                                                            All participants are held accountable for these rules while living in Disney Housing. Help your
                   Pilates, karate and yoga classes.
                                                                                                                            family member understand that he/she can be sent home for violating these rules. Your family
                 • Sports – Join league competition in softball, volleyball, basketball, golf and more.                     member receives a copy of this signed agreement and has a list referenced in his or her Program
                                                                                                                            Guide. Highlights are listed for you on page 11.

               Company D                                                                                                 4. Stress the importance of attendance and commitment.
                                                                                                                            We hire our programs participants to perform a role, and we are counting on them to show up
               Diversity Resource Groups                                                                                    for work, be on time and make magic for our Guests. The value gained from this experience is
               Diversity Resource Groups are open to all Cast Members, and membership is not limited to a specific          immeasurable; and many of our alumni are able to continue with the Disney company in some
               ethnicity or group of Cast Members. Groups discuss current events, participate in community service          way in the future. Their record and reputation are being built now. Help him or her understand
               activities, and hold networking events or host guest speakers                                                the importance of being responsible. Calling in to work and/or tardiness is unacceptable and
               during membership meetings. Meetings are held several                                                        can result in discipline, not excluding termination.
               times a year; more information is available
               on The Hub.                                                                                               5. Encourage enrollment in Education offerings.
                                                                                                                            There is so much to learn! We offer a variety of different learning opportunities – some that are
                                                                                                                            structured weekly sessions in a classroom and others that your family member can sign up for
                                                                                                                            individually. There is something for everyone, and your family member may be able to earn
                                                                                                                            college credit for taking the courses.

                                                                                                                         6. Encourage them to take advantage of networking opportunities.
                                                                                                                            The Walt Disney World Resort is one of the largest private single-site employers in the country:
                                                                                                                            we employ more than 60,000 Cast Members in hundreds of different lines of business. With such
                                                                                                                            a large and diverse pool of employees, there is someone your family member can talk to and
                                                                                                                            learn from. The Disney University and our Disney Internships and Programs Education team host
                                                                                                                            several networking sessions each month, where Cast Members can listen to Disney leaders talk
                                                                                                                            about their career histories and current responsibilities.

      20                                                                                                                                                                                                                        21
               7. Advise them to participate in special Housing events.                                                   WHAT’S Next?
                  Most participants tell us they make life long friends during their program. We try to provide as
                  many opportunities as possible by planning pool parties, open-mic nights, movies at the pool,           This is just the first day of a lifetime of possibilities with the Disney Company for your family member.
                  Grocery BINGO, talent shows, dances and more Cast-exclusive events.                                     There are several ways to stay connected with the company and continue to grow professionally and
                                                                                                                          personally after completing our program. Here are just a few options:
               8.   Encourage them to engage in Disney VoluntEAR opportunities.
                    Each Sunday and Wednesday, the Housing team takes participants to the Give Kids the World             Program Extension
                    Village, a resort for families traveling to Central Florida with children who have life-threatening   When a labor need exists, participants may have limited opportunities to extend their program
                    illnesses. There also are opportunities to volunteer at sporting events and with various              experience for the length of another program. If participants maintain a clean record card and are in
                    organizations in the Central Florida community.                                                       good standing, they may even have the opportunity to change roles and experience another side of
                                                                                                                          the company.
               9.   Interest them in joining a Diversity Resource Group.
                    Our company values diversity and offers Cast Members many opportunities to make connections           Disney Theme Parks & Resorts Professional Internships
                    with others and have a voice in the way we conduct business. Diversity Resource Groups usually        Disney Professional Internships provide an opportunity for college students to gain career-related work
                    meet monthly and are open to all Cast Members.                                                        experience in a Fortune 100 company. It allows students to network with successful professionals
                                                                                                                          in particular fields of study throughout the company. In many instances, the program serves as a
               10. Advise them to stay updated and aware of communication resources.                                      springboard in launching a successful Disney career. For more information, visit
                   We host a weekly TV broadcast called ”HTM: Housing The Magic” that features information of   

                                                                                                                                                                                                                                      WHAT’S Next?
                   interest to our participants, such as Housing events, Cast discounts, ideas for low-cost ways to
                   spend days off, announcements about program extension opportunities, etc. Participants can             Management Internships
                   tune in on channel 30.2 in HD or channel 3 on analog sets. We also publish The Communicator,           Walt Disney World ® Management Internships are an excellent step toward a successful career in the
                   a monthly newsletter for Cast Members in our housing, send weekly email updates, tweet                 hospitality industry. These interns hold management roles within a specific line of business:
                   regularly and have digital and poster-sized bulletin boards at each complex. Your family
                                                                                                                            • Food & Beverage (Quick-Service, Table Service, Banquets or Outdoor Foods)
                   member will not want to miss one opportunity – so tell them to keep their eyes and ears open!
                                                                                                                            • Operations (Attractions, Custodial, Main Entrance, Transportation or Recreation)
                    For company or role-related information, participants should familiariaze themselves with               • Retail (Merchandise)
                    The Hub. The Hub is our company’s internal online resource for accurate, timely and relevant
                    information, and it’s a great way to stay in touch and up-to-date on all things happening at            • Culinary (Sous Chef role)
                    the Walt Disney World Resort. Participants can access the Extra Hours Hotline, read company             • Rooms and Related (Front Office (Bell Services) or Housekeeping)
                    news and announcements, view pictures from housing events, make discounted Disney resort
                    reservations, view their work schedule and pay stub, view Cast Member-only offerings and more.        Management Internships are available to Disney College Program alumni who are interested
                                                                                                                          in gaining additional experience and broadening their knowledge of our company within the
                                                                                                                          aforementioned lines of business. For more information, go to

                                                                                                                          Campus Representative Program
                                                                                                                          Campus Representatives partner with the College Recruiting team to increase awareness of the
                                                                                                                          Disney College Program on their home campus. Campus Reps are eligible for select Cast Member-
                                                                                                                          only offerings, such as theme park admission and RepRewards, a program that awards points to
                                                                                                                          Campus Reps when they complete field marketing tasks. The points can be redeemed for Disney
                                                                                                                          merchandise, gift cards and unique Disney experiences, including a Disney Cruise Line ® vacation.

                                                                                                                          Other Opportunities
                                                                                                                          If participants are interested in exploring opportunities with The Walt Disney Company outside of
                                                                                                                          the Walt Disney World ® Resort (Disneyland ® Resort, ABC, ESPN, etc.), they should visit
                                                                                                                 For information about roles aboard the Disney Cruise Line ® ships, they may visit
                                                                                                                 There also may be opportunities to apply for roles with Adventures by Disney, Disney
                                                                                                                          English or our Disney stores.

                                                                                                                          Please be aware that housing is not available for Cast Members with full-time or part-time roles.

      22                                                                                                                                                                                                                              23
               Frequently Asked Questions for Family                                                                        What is a “wellness” or a “non-wellness” apartment?
                                                                                                                            A wellness apartment indicates that alcohol is prohibited in the apartment. Cast Members under the
               and Friends                                                                                                  age of 21 will automatically be placed into a wellness apartment. Participants over the age of 21 will
                                                                                                                            be placed into a non-wellness apartment, but may request a wellness apartment and can be placed
               Where can participants go to get help when they have a question?                                             there as long as there is availability.

               Because this may be the first time our participants are living away from home, we know they may
                                                                                                                            Can participants change apartments?
               have many questions, ranging from how to wash clothes and where to go to change the oil in their
               vehicle, to how to find comfort when feeling homesick. Our housing provides a strong support                 If a Cast Member wants to move out of the apartment, he/she may move as long as alternate
               structure for all Cast Members living in our apartment complexes.                                            accommodations are available. Cast Members relocating will incur a relocation fee. Please note
                                                                                                                            participants must wait three weeks after arrival to request a move.
               The Housing Operations Programs Office is open from 8 a.m.-5 p.m. daily, and leaders are available
               to answer questions, counsel and provide support when needed. Each apartment complex has a front             What can participants do if they are not getting along well

                                                                                                                                                                                                                                       Frequently Asked Questions
               desk where Cast Members can ask questions, borrow cleaning and sports equipment, pick up maps                with their roommates?
               to local churches, service providers, medical establishments and more.                                       Similar to dormitory life, sometimes two roommates just cannot get along with each other. In these
                                                                                                                            cases, our Housing leaders can moderate “apartment meetings” to help roommates express their
               We also have security officers stationed at the front of each complex, in addition to officers who           concerns and agree on compromises to reach a solution. If a Cast Member wants to move out of the
               patrol our property 24-hours a day.                                                                          apartment, he/she may move as long as alternate accommodations are available. We do not accept
                                                                                                                            relocation requests until three weeks after our participants arrive. Cast members relocating will incur
               If participants have a question about their work, the first person they should contact is their leader. If   a move fee.
               the leader cannot help, or if the problem involves the leader, the Cast Member should contact another
               leader or a Human Resources business partner in their work area.
                                                                                                                            Do students have access to grocery stores or other things outside
               Cast Members always are welcome to call the Housing Operations Programs Office at ext. 7721                  of the housing complex?
               (407-827-7721) or the Disney Service Center at Vista Way at ext. 1980 (407-827-1980 for                      Our transportation system provides buses to and from work, as well as the grocery store, post office,
               additional assistance).                                                                                      bank, shopping mall and other areas of interest near our housing complexes. In addition, there are
                                                                                                                            grocery stores and drug stores located within walking distance of each of our complexes.
               Who can I contact to get more information about my family member?
               From time to time, parents and faculty members call Disney offices requesting information about              My family member will have a car. What will he/she need to
               their child’s experience. To abide by privacy policies because your family member is 18 years old            get a vehicle decal?
               or older, Disney leaders are not at liberty to disclose information about Disney College Program             To drive the vehicle on our housing properties, participants must present all of the following: Current
               participants to anyone, including family members.                                                            vehicle registration, U.S. driver’s license and proof of insurance in the participant’s name. If the
                                                                                                                            participant is covered by a parent’s policy but not listed on the proof of insurance card, a copy of the
               What is my family member’s mailing address while they                                                        policy listing him or her as a covered driver will be required. To have a copy faxed, contact the front
               are in the program?                                                                                          desk for further instruction.
               Participants receive a Program Guide at check-in that lists phone numbers and mailing addresses
               according to their apartment assignment. Check with your family member once they have checked                Where are laundry facilities located?
               in for this information. For your convenience, a place to record the address for future reference is         Cast Members can have their costumes professionally laundered at the work location. For personal
               located on the front cover of this book.                                                                     laundry, there are debit/credit card-operated machines at each of the complexes (laundry cards must
                                                                                                                            be purchased for Vista Way. Cards require an initial purchase of $5 and are available for purchase
               How do I send a package to my family member?                                                                 at The Clubhouse). At Chatham Square and Patterson Court, the laundry facilities are located in
               Packages sent by UPS or FedEx will be dropped at the door of the apartment, or a note will be left at        buildings around the property. At Vista Way, laundry facilities are located on the first floor of each
               the door with additional instructions for delivery. Packages sent by U.S. Postal Service will be signed      building. Our washing machines are high-efficiency and it is recommended that participants purchase
               for and held at the front desk. If you wish to send a floral or special gift delivery, the Disney Florist    laundry soap designed for such.
               is able to deliver to the door of your family member’s apartment. Other delivery services will likely
               require your family member to meet the delivery person for receipt at the gate. To order gifts from the      Are there any medical facilities on property that are available
               Disney Florist, visit or call 407-WDW-GIFT (407-939-4438).                                 to participants?
                                                                                                                            Our Health Services facility is open to Cast Members to treat illnesses or injuries that occur on the
               How are participants placed into apartments?                                                                 job. Participants that require treatment for non-occupational injuries or illnesses may visit one of
               Roommates are selected based on a number of factors, including arrival and departure dates, work             the many walk-in clinics close to the Walt Disney World Resort property, one of which can provide
               location, gender, whether they are under or over 21 years of age and program season. Disney                  transportation. Several pharmacies and hospitals are also closely located to our company-sponsored
               College Program participants may have also opted to participate in a Roommate Notification process           housing complexes.
                 in which they will be matched to another participant prior to arrival.
      24                                                                                                                                                                                                                               25
               How will my family member know where the nearest medical                                                      Can a participant change jobs?
               facilities and churches are located?                                                                          No; unfortunately we have limited roles available in each line of business. The recruiter has reserved
               Each participant receives a Program Guide today, and it contains a wealth of information, including           a spot for the participant in the role indicated in their invitation. This role reservation was made based
               lists of the nearest hospitals and walk-in care facilities. The book also includes a list of religious        on the roles the participant indicated they were receptive to on the Role Checklist and during their
               establishments nearby. More information and directions may be available at the front desk inside              interview.
               the clubhouse.
                                                                                                                             What are the consequences if a participant leaves the program early?
               What learning resources are available?                                                                        When Disney College Program Cast Members agree to participate in our program, they are
               In addition to the Collegiate Courses offered on site, which the American Council on Education has            committing to the program he/she accepts. If Cast Members choose to leave the program prior to their
               approved for credit; the Professional Development Studies; and the Disney Exploration Series, there           departure date, they are adversely affecting their work area. There are consequences to quitting the
               are many learning opportunities available to Cast Members. The Disney University offers resources             program. Cast Members who leave early may receive a restricted rehire status, which may jeopardize
               for career planning, such as self-paced training programs, networking opportunities and classes for           their ability to be rehired in any part of The Walt Disney Company.

                                                                                                                                                                                                                                          Frequently Asked Questions
               personal and professional development. Participants also are encouraged to take part in a variety of
               volunteer experiences across property.                                                                        If your family member is considering quitting the program, please encourage him/her to talk to a
                                                                                                                             Disney leader prior to making that decision.
               How does my family member seek out opportunities to network
               with Disney leaders while he/she is on the program?                                                           What are the procedures for a participant departing
                                                                                                                             his or her program?
               There are many opportunities provided to our participants each week to network. Each month,
               Disney College Program Cast Members can pick up a copy of The Communicator, a newsletter for                  While leaving is probably the last thing on a participant’s mind today, we want to make sure they are
               all program participants located at the front desks and bus stops of their apartment complexes, with          aware of proper checkout procedures and allow themselves enough time to prepare to leave housing
               a fold-out calendar that lists all of the activities they can register to attend, as well as housing events   by 11 a.m. on their scheduled departure date. The checklist below is provided to help them get ready:
               where they can meet other participants.
                                                                                                                               • The apartment must been cleaned according to the inspection guidelines, which are listed on
               Your family member also can discuss networking goals with his/her work area leader or the housing                 pages 43-47 of the Program Guide.
               leaders in the Housing Operations Programs Office.
                                                                                                                               • The Property ID, parking decal and apartment key must be returned to the front desk by 11 a.m.
               Is there a tuition fee for the Disney courses?                                                                    to avoid charges. An envelope for the deposit of these items can be obtained at the front desk
                                                                                                                                 and given to Security upon an earlier departure.
               The Disney College Program Education team does not charge tuition for the classes it offers; however,
               students enrolled in classes are required to pay a materials fee and also purchase required books
                                                                                                                               • Education course materials may be picked up from the Disney Learning Center at Vista Way,
               for the class. In addition, students may be responsible for paying tuition fees to their colleges
                                                                                                                                 as they will not be mailed.
               or universities to remain enrolled as a full-time student while participating in the Disney College
               Program. Disney University course offerings are also free to Cast Members.
                                                                                                                               • All materials borrowed from the Disney Learning Center, or Disney University Library must
                                                                                                                                 be returned.
               What kind of discounts do Cast Members receive?
               Once participants attend Disney Traditions and obtain their Walt Disney World ® Cast Member                     • Participants needing a final review should remind their leaders at least three weeks in advance to
               ID, they will enjoy free admission to our Disney theme parks. They also receive a Seasonal Main                   complete their Performance Review prior to their departure. This review can be very important to
               Entrance Pass that allows them to admit three guests into the park on six different occasions during              those participants receiving credit for their Program experience.
               the year. Based on availability, Cast Members may receive up to 40 percent off Disney resort
               accommodations for family and friends. They also receive merchandise and dining discounts at most               • To avoid charges, all costumes must be returned to the wardrobe department.
               Walt Disney World® shops and restaurants. Certain area businesses also offer discounts on products
               and services when Cast Members show their Walt Disney World ® ID.                                               • Participants should update their email and mailing address on The Hub prior to departure. The
                                                                                                                                 address listed in the Personal Information module on the Walt Disney World tab will be used
               Will my family member have any vacation time?                                                                     when sending tax information and other important papers.
               Your family member has agreed to “full availability” during his/her program. Participants are
               guaranteed between 30-45 hours each week, but may be scheduled additional hours during peak                     • Since the U.S. Post Office does not forward mail for college housing, participants should contact
               attendance periods in our operation. Participants usually get two days off each week; however,                    each entity that sends them mail while on the College Program and inform them of their new
               they might not be consecutive, and participants typically work weekends and holidays. Your family                 address for all future mail.
               member may be able to ask for specific days off without pay or switch shifts with a co-worker to
               accommodate the request for time off. We recommend that all Cast Members maintain an excellent                  • Participants must return their Cast Member ID to their leader upon leaving their work location.
               record at work – no calling in, no tardiness, etc.

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                                                                                                                    Directions to the airport from Patterson Court/Chatham Square/
               How can I get transportation to the airport?                                                         The Commons:
               Mears Shuttle Service offers a pick up from our apartment complexes. Contact them at 407-423-
                                                                                                                      • From The Commons, turn right onto Little Bryan Parkway. At the stop sign, turn left
               5566 to schedule a pick-up. Phone numbers for taxis and other means of transportation are located
                                                                                                                        onto Lake Forest Drive.
               in the inside front cover of this guide.
                                                                                                                      • From Patterson Court, exit the complex and turn right. Turn right at the stop sign onto
               Directions to the airport:                                                                               Lake Forest Drive.
                 •   Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.                • From Chatham Square, turn right out of the complex and continue through intersection
                 •   Turn left at the next traffic light, which is State Road 536.                                      on Lake Forest Drive.
                 •   Follow the signs to State Road 417 - The Greeneway (toll road)                                   • At the stop sign, turn right onto International Drive.
                 •   Take S.R. 417 north to Boggy Creek Road (Exit 17).                                               • Turn left at the next traffic light, which is S.R. 536/on-ramp to S.R.417- The Greenway
                 •   Turn left on Boggy Creek Road to Orlando International Airport.                                    (toll road).
                                                                                                                      • Take S.R. 417 north to Boggy Creek Road (exit 17).
               For more frequently asked questions and additional program information, we invite you to visit our     • Turn left on Boggy Creek Road to Orlando International Airport.
               “Family Members” section of our Website by visiting, clicking on “Walt
               Disney World”, and selecting “Family Members” from the top navigation bar.                           For transportation to the airport, contact Mears Shuttle Service at 407-423-5566 to schedule a

                                                                                                                                                                                                                         Directions & Area Map
                                                                                                                    pick up. Phone numbers for taxis and other transportation are located in the inside front cover of
                                                                                                                    this guide.
               Directions to the apartment complexes
               From Vista Way to The Commons, Patterson Court
               or Chatham Square:                                                                                      Area Map
                 1.  Leave the Vista Way complex, and turn left on Meadow Creek Drive.
                 2.  Turn left at the traffic light on to S.R. 535.
                 3.  Stay in the right-hand lane, and turn right at the traffic light on to Vineland Avenue.
                 4.  Follow this road until you see a sign that says “Little Lake Bryan.” Turn right on
                     Little Lake Bryan Parkway.
                 5. The Commons will be on the right.
                     • To go to Chatham Square, continue on Little Lake Bryan Parkway and turn right
                          at the stop sign. The Chatham Square entrance will be on your left.
                     • To go to Patterson Court, continue on Little Lake Bryan Parkway and go straight
                          at the stop sign. The entrance is on your left.

               Directions to the airport from Vista Way:
                 •    Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
                 •    Turn left at the next traffic light, which is State Road 536.
                 •    Follow the signs to State Road 417 - The Greeneway (toll road).
                 •    Take S.R. 417 north to Boggy Creek Road (Exit 17).
                 •    Turn left on Boggy Creek Road to Orlando
                      International Airport

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