Keep in Touch!
The unit number of your family member’s new apartment will be written on the back cover of their
Program Guide, and a list to find his or her street address and apartment phone extension appears
inside the guide.
Street address: ___________________________________ Unit # ______, Orlando, FL 32821
Switchboard: 407-560-2280, then 1+Extension ____________________________________
Helpful phone numbers
Table of Contents
Disney Housing Operations Programs Office ............................................... 407-827-7721
College Recruiting .................................................................................... 407-828-1736 What you can expect today ........................................................................ 4
Table of Contents
Disney Education Operations..................................................................... 407-827-1244
Disney Service Center at Vista Way ........................................................... 407-827-1980 Housing Overview ..................................................................................... 5-9
Disney Reservation Center (to reserve resort rooms) ...................................... 407-934-7639 How Can the Front Desk Help? ................................................................. 10
Disney General Information ....................................................................... 407-824-4321
Disney Dining Reservations........................................................................ 407-939-3463 Safety and Security ............................................................................... 11-12
AMC ® Pleasure Island 24 Theatres Complex ............................................ 407-298-4488 Hurricane Preparedness ............................................................................. 13
House of Blues® Box Office
The Payroll Card........................................................................................... 14
(Downtown Disney West Side) .................................................................. 407-934-2583
Medical Care .................................................................................................. 14
Post Office (Sand Lake) ............................................................................. 407-351-2492
FedEx .................................................................................................. 1-800-238-5355 Cast Member-Only Offerings and Discounts ........................................... 14
UPS ..................................................................................................... 1-800-742-5877
Disney Traditions Attire................................................................................ 15
Dept. of Motor Vehicles (Kissimmee) ........................................................... 407-846-5232
Tag Office (Kissimmee).............................................................................. 407-343-4000 Education ................................................................................................. 16-17
Tag Office (Orlando) ................................................................................ 407-836-4145
Social Security Office ............................................................................... 866-475-6643 Disney Service Center................................................................................... 18
Sheriff’s Office (Orange County) ................................................................ 407-737-2400
What will Cast Members do when they’re not working? ............. 19-20
Greyhound (Orlando) ............................................................................... 407-292-3422
You can help your family member
Mears Transportation (airport shuttle) .......................................................... 407-423-5566 be successful in the program! .............................................................21-22
Orange County Lynx Bus .......................................................................... 407-841-8240
Orlando International Airport ................................................................... 407-825-2001 What’s Next? ................................................................................................ 23
Transtar Airport/Cab ............................................................................... 407-856-7777
National Cab ......................................................................................... 407-345-5555 Frequently Asked Questions for Family and Friends ...................... 24-28
Yellow Cab ............................................................................................ 407-699-9999
Directions to the Apartment Complexes and airport ...................... 28-29
Star Taxi ................................................................................................. 407-857-9999
What You Can Expect Today
Welcome! We are delighted to meet you and hope to give you a better understanding of what the Parents may also attend the Housing Welcome Session if space permits, but we kindly request that
next few months will be like for the newest Walt Disney World Cast Member in your family. parents wait outside or in the back of the room until all required attendees are able to be seated.
Due to the limited space and tight schedule, we ask that participants do not save or change seats
Housing Check-in during the presentation.
Today is the first day of a truly unique experience. All of our participants begin their journey with the
Housing check-in process, which includes:
• Getting an apartment assignment, new address and phone number and key Get Connected!
• Reviewing the Housing Community Codes Join our email list to receive updates about the program!
• Getting a property ID and a vehicle decal for parking on Housing property, if applicable The messages will feature news and updates about
the Disney College Program, spotlights on participants,
Employment Check-in photos from housing events, updates about Education
Participants will also be given an appointment time to complete their employment check-in at the offerings and much more.
Casting Center, at which they will:
You can sign up for email notifications at the Family
• Review required proof of right to work and other paperwork with an employment specialist
and Friends Welcome Area.
• Arrange for a payroll card or direct deposit (must have voided check from their bank to
immediately enroll in direct deposit; see page 14 for details)
• Undergo fingerprinting for their background check
• Receive their work location and role assignment
• Meet with a Coordinator of Training for their training schedule and assigned time to attend
Disney Traditions*, our company orientation session and their first official day of work While your family members are participating in the program, they will learn more than Disney Guest
• Get an appointment time for any additional required testing for specific job classifications service skills and leadership qualities. Former participants frequently tell us they developed personally
(examples include drug & alcohol testing or a swim test) as well as professionally; growing more confident, outgoing and independent and becoming more
• Receive their appointment time for the Housing Welcome Session, a mandatory two-hour globally aware by learning to interact and live with others who were very different from them.
orientation to living in Disney Housing The Housing team works hard to provide a comfortable, nurturing living experience that helps our
participants develop and cultivate these skills.
Transportation is provided to appointment locations for our participants, but unfortunately we are
not able to transport family or friends. The employee check-in appointment time generally falls within Below is an overview of our housing and the many components associated with the program living
30 minutes to an hour of completing their housing check-in, and frequently, participants will need experience. We invite you to review this information at your leisure, and keep this guidebook as a
to board a bus that will take them to the Casting Center immediately. While we estimate that the reference during your family member’s program.
housing check-in takes about an hour, it is more than likely your family member will be engaged in
various stages of the check-in process for three hours or more. Disney Housing Operations Programs Office
The Disney Housing Operations Programs Office, commonly referred to as the Programs Office,
Between appointment times, participants are free to settle into their apartments, become familiar
is located on the second floor of The Commons Clubhouse and is open daily from
with their surroundings and start bonding with their new roommates. We welcome you to assist them
8 a.m. to 5 p.m.
with move-in, or you may wish to visit the Downtown Disney Area or other local shopping and/
or attractions. Please don’t hesitate to ask one of our Housing representatives for information or Here are just a few reasons why our participants might contact the Programs Office:
directions! • Questions about the program
• Roommate issues or other Housing-related concerns
*See page 13 for additional information and expected dress. Once participants have attended Disney Traditions
• Questions about upcoming Housing events or activities
they are officially hired and become eligible for advertised Cast Member-only offerings and discounts.
• Sign up for advertised Housing activities and/or Housing voluntEAR opportunities
The Housing Welcome Session • They have a question and are not sure who to call
Your family member will return from Casting with an appointment time to attend our Housing
We’re here to help! We welcome our participants to stop by during office hours, or call us at
Welcome Session. This meeting is mandatory and reviews safety, security procedures, maintenance, ext. 7721 from their apartment phone (407-827-7721 from an outside line).
policies, available amenities, resources and expectations for becoming a new member of our
community. This session will be either later this afternoon (generally around 3 p.m.) or more likely,
the following day.
Give Kids the World Village and other voluntEAR opportunities These rates are based on the number of bedrooms and varying amenities among the complexes.
They do not include any applicable taxes, and some exceptions may apply. Housing costs are
Participants can ask about and sign up for various voluntEAR opportunities at the Programs
automatically deducted weekly from our Cast Members’ paychecks, so they don’t need to worry
Office, including Give Kids the World. Each week, participants travel with the Housing team to
about turning in a check at the beginning of the month. We make every effort to ensure the living
the Give Kids the World Village, a resort area where children with life-threatening illnesses
component of our program is as convenient as possible for our participants.
and their families stay while visiting Orlando attractions.
What do the housing costs cover?
You can learn more about the Give Kids the World Village by visiting www.gktw.org. Additional
volunteer opportunities will be listed in the monthly Communicator newsletter or on the Disney Program participants live in gated housing complexes located right outside of Walt Disney World®
property. Each complex features a variety of offerings to make them feel at home. Here is a list of
VoluntEARs Website, www.disneyvoluntears.com.
amenities included in the housing costs for every participant:
Disney Housing Operations events • Fully-furnished apartment with kitchen utensils and appliances
• 24-hour security
The Disney Housing Operations Events team is responsible for planning, organizing and
• Local phone service and one central phone
executing a variety of social, recreational and educational events for Disney Internships and
• Maintenance of the apartments, including pest control
Programs participants living in Housing. Examples from past seasons include talent shows,
• All utilities, including water, electricity and waste disposal
semi-formal dances, networking events, movie nights, and even BINGO nights where participants
• High-speed Internet access in all apartments
can win free groceries! We welcome questions, comments or suggestions about these events from
• Computer labs
our participants by calling us at ext. 7721 from their apartment phone, or 407-827-7721 from
• Cable television hook-up (TV not included)
an outside line.
• Onsite laundry facilities
Wellness and Non-Wellness apartments
There are many recreational facilities located in or near our housing complexes. Some of these are
listed below. In assigning apartments, all participants are separated by gender and whether they are over or
under the age of 21. Participants living in our housing complexes who are under the age of 21 upon
• Fitness centers at each complex
arrival are placed automatically in a Wellness apartment where alcohol is prohibited. All others
• Pools at each complex
are placed in Non-Wellness apartments, unless participants request otherwise upon arrival. All
• Recreational equipment is available for check-out at each complex
apartments are designated non-smoking.
• Sand volleyball courts at Vista Way, The Commons and Chatham Square
• Outdoor pool tables at Vista Way, Chatham Square and Patterson Court
• Tennis courts at Vista Way, The Commons and Chatham Square
• Basketball court at Vista Way Cast Members living in housing must abide by certain guidelines, which we call Community
• Hot tubs (two) at Vista Way Codes. These guidelines are set with the safety of all of our participants in mind. Failure to comply
with Community Codes may result in discipline including termination from the program. More
Mickey’s Retreat information about Community Codes appears on page 10, under the “Safety and Security” section.
Mickey’s Retreat at Little Lake Bryan is a 19-acre recreation facility open exclusively to Disney Cast Computers
Members and their families. The facility contains two swimming pools, a marina with canoe and
All apartments have high-speed Internet access. The modem is located in the living room, and there
paddleboat rentals, a children’s play area, picnic pavilions, four sand volleyball courts, two tennis
are four ports Cast Members can use to connect their computers.
courts, two basketball courts, a banquet room and more. Mickey’s Retreat is located between The
Commons and Chatham Square. Internet usage policy:
Internet service is provided for our participants under the condition of our Internet usage policy as
Housing information and costs described in the Community Codes. Misuse can lead to disciplinary action including termination.
All of our apartment complexes feature a long list of amenities, as well as a clubhouse transportation To use these modems, we require the following:
to and from work, and 24-hour security. One- to four-bedroom apartments are available with two • Anti-virus software that runs constantly and automatically updates its virus definitions
participants sharing each bedroom. Housing costs vary depending on the complex and the size • Ethernet card and cable
of the apartment. Participants typically live in one of four apartment complexes: Vista Way, The • A firewall program
Commons, Patterson Court or Chatham Square. Costs range from $82 - $105 per week (costs are
subject to change). Each complex has a computer lab that our Cast Members are welcome to use for classwork, email,
etc. In addition, Cast Members may use computers at any of our Disney Learning Centers or Service
Centers located throughout Walt Disney World ® property, including one at Vista Way.
Wireless Internet: Communication
Many locations throughout the housing complexes have free high-speed wireless Internet service. Your family member can use the following resources to learn about the many events and activities
The following areas allow wireless access: that are planned exclusively for them, updates and enhancements to the program, Disney VoluntEAR
Vista Way: Patterson Court: activities, learning opportunities at the Disney Learning Center and much more.
• Clubroom Thirteen501 inside the • The pool
Vista Way Clubhouse • The clubhouse lobby • The Communicator – This monthly newsletter is published exclusively for our participants,
• The clubhouse lobby • The classrooms available in the newspaper vending machines at each apartment complex. A copy is also
• Pool one mailed to each apartment.
• Pool two Chatham Square:
• The bus stop • The classrooms • HTM: Housing the Magic – Participants may tune in to watch weekly broadcasts that
• The Pavilion • The pool cover upcoming events, Cast discounts, up-to-date program news, Cast Member-only offerings,
• The clubhouse lobby networking opportunities and more.
• The clubroom • Weekly email – Each week, participants receive an electronic newsletter with the latest news,
• The pool event information and Cast-exclusive offers.
• The clubhouse lobby
• Disney Internships and Programs module on The Hub (the Walt Disney Company
intranet site) contains a wealth of information about our company, the programs, as well as
photos from housing events.
Located inside the Vista Way Clubhouse, Cast Members are welcome to enjoy the comfortable
surroundings to read, meet with project groups for class work, check their email using the free
• Bulletin boards – Our complexes feature bulletin boards and digital signage with information
high-speed wireless Internet connection, etc. in this lounge area. The lounge is open daily from
about upcoming housing events and VoluntEAR opportunities.
9 a.m. to midnight.
Transportation • Twitter updates – Twitter is a free service where users can “follow” others and receive
updates about what their friends are doing. Participants can choose to receive the updates
The transportation we offer is very similar to the mass-transit system of a large city and is available
through their mobile phone or on the Twitter Webpage. Participants can follow the Housing
to all program participants who live in our housing. The primary purpose of our transportation
team and be reminded about events and career-development classes by visiting Twitter.com/
system is to provide our Cast Members who live in our apartment complexes with a shuttle to their
DisneyHousing. (To receive updates, participants must create a profile.)
work location on a scheduled route. However, we know that many participants arrive without an
automobile, and they still need groceries and want to take an occasional trip to the mall or the beach
on their days off. We provide shuttles to the grocery store, post office and local shopping mall.
Frequently, we offer a group trip to our participants to locations such as Cocoa Beach and Fort De
Buses run on a specific schedule, and it is the participant’s responsibility to be at the bus stop in time
to catch the bus he/she needs to get to work on time. The Walt Disney World Resort is huge (More
than 40 square miles!), so it is not unusual for participants to spend 45 minutes or longer traveling
from home to their work location.
Participants receive a transportation schedule at check-in. They can also download a copy from The
Hub, our company intranet.
How can the front desk help? Safety and Security
Front desk information At the Walt Disney World Resort, safety is always our number one priority. We’ve been housing
participants in our Programs for more than 30 years and continue to evaluate security needs and
Our property management company, Price Management, handles all property issues and staffs the make appropriate enhancements as necessary.
front desk of each complex. Front desk employees help participants with a variety of concerns related
to their apartment. All of our properties have one entrance and exit area, which is gated and maintains 24-hour onsite
security. Participants, vendors, guests and Housing employees must present a Property ID to access our
Apartment relocation requests/Housing-related questions property, or present a photo ID and be signed in by a Housing employee or participant.
Participants can stop by the front desk of their complex and complete a Move Request form. There is
In the event of an emergency, the Housing team can communicate with participants in a number of ways:
a relocation fee of $50 when and if this request can be granted. Relocations are not granted within
the first three weeks of a participant’s arrival. • Distribute information quickly as cast members enter and exit the property
• Send a recorded message and/or text message to all cell phone numbers voluntarily provided
Helping your Family Member
to us at check-in, as well as apartment phones
• Send emails to all participants with emergency information
One mailbox key is located on a hook next to the phone in each apartment. We provide one key to
• Broadcast information on an in-house television channel and digital signage
each apartment at no charge. Additional keys can be purchased at the front desk for $3 with valid
• Distribute information quickly and broadly to Walt Disney World operational areas through our
identification. network of communication leaders
Accountable mail We also have developed Community Codes, which are guidelines for our participants living in
The front desk will ONLY accept packages delivered by the U.S. Post Office. We do not accept our housing. All participants are required to abide by these codes or face disciplinary action, not
deliveries sent by private courier services such as Federal Express or United Parcel Service (UPS). excluding termination. Here is a summary of the document participants must sign:
These items are delivered directly to the participant’s apartment. All U.S. Postal Service packages and
accountable mail (registered letters, etc.) may be picked up at the front desk of each complex. The Alcohol/Drugs/Smoking:
front desk will accept the mail and call the recipient’s apartment to alert him or her that a package is 1. It is unlawful and therefore prohibited for any person under 21 years to possess or consume
alcohol, and for any person over the age of 21 to provide alcohol to anyone less than 21 years
ready to be picked up.
of age. Open alcohol containers are prohibited in all common recreational areas and parking lots.
2. Smoking is prohibited inside all of the apartments.
3. The manufacture, possession, sale, or usage of any illegal substances, drugs, or drug
The front desk accepts all maintenance requests, and a member of the maintenance staff will address
paraphernalia is prohibited.
any concerns as quickly as possible.
Dangers/Emergencies/Firearms or Explosives:
Mailing supplies 1. Causing physical harm or threatening to do so, whether it is to self or others, intentionally or
The front desk has a variety of envelopes available for purchase. recklessly is prohibited.
2. Possession or usage of any explosives, fireworks, smoke bombs, incense, candles, firearms,
Loaner equipment weapons or toy weapons are prohibited.
A variety of loaner equipment, such as vacuum cleaners, mops and mop pails, sporting equipment
(basketballs, ping pong paddles, etc.), and irons/ironing boards, is available to check out at the Visitor Authorization Policy:
front desk of each complex. 1. Between the hours of 7 a.m. and 9 p.m., participants may freely interact and access the other
three Housing properties. Between the hours of 9 p.m. and 1 a.m., participants must be invited,
Local attractions/Shopping directions authorized and signed in as guests on any Housing Property other than their home base.
Directions and maps for many popular destinations, religious establishments and medical facilities 2. At no later than 1 a.m., hosting participants must make sure all visitors, guests from other
are available at the front desk. complexes, and their vehicles are off the Housing property. Quiet hours are required to be
observed from 1 a.m. to 7 a.m. Overnight visitors are strictly prohibited.
3. All visitors (non-participants) must be at least 18 years of age, preauthorized by the participant
to visit, and present photo ID to security. The participant host is responsible for the conduct of
Inspections are both random and scheduled in all apartments. These inspections are held to check the
their guests and must accompany their guest on property at all times.
general cleanliness of the apartment, to assess the condition of the furniture, carpets, etc., and also to
4. Keys to apartments must remain in the participant’s possession at all times.
check in with roommates to see how everyone is getting along. Cast Members who fail an inspection
may be charged fees and/or receive disciplinary action.
1. Participants must carry their Property ID at all times and surrender it to security or management
A schedule of apartment inspections is posted at the entrances to all complexes to alert Cast when requested to do so.
Members that the Inspection team will visit their building on a specific day. 2. Participants are expected to comply and cooperate with management and security at all times.
Inappropriate behavior or language in a common area or in the presence of management or
security is prohibited.
3. Use of the Internet for sending, retrieving, viewing or storing materials deemed explicit or
offensive is prohibited. Privacy laws and your family member
4. Apartments must be kept clean and free of trash. All furniture must remain indoors and should We know family involvement can considerably increase a participant’s success in the program, and
not be moved, changed, supplemented or replaced unless done so by management. Decorations we hope to share with you information and opportunities for which you can encourage involvement
must be attached to a bulletin board. during your family member’s program experience. With this in mind, please understand that all
5. Installation or replacement of locks on doors (other than the locker) is prohibited. Exterior doors of our participants are over the age of 18, and as legal adults U.S. privacy statutes restrict us from
and windows should remain shut and locked at all times. releasing any personally identifiable information or record regarding, but not limited to education,
6. Management has the right to enter, inspect, and photograph all areas of the apartment, including financial transactions, medical history, criminal or employment history to anyone without expressed
lockers, without notice. Any illegal items will be seized and turned over to law enforcement. All consent by the subject of record, or through conditions of disclosure provided by applicable law.
vehicles allowed access on property are subject to search of the interior and the trunk space.
7. Accommodations are dependent upon employment with Walt Disney World Resort, its affiliates,
or Operating Participants. Upon vacating Housing, participants may not re-enter the Housing
Properties for two weeks (including as a guest). Terminated participants are prohibited from re- Hurricane season runs from June-November, and we know you likely have questions about what
Helping your Family Member
entering Housing property. happens in the event of a storm.
8. Use of the housing bus system is restricted for participants showing proper ID and living in the
Throughout the season, Walt Disney World leaders work closely with local, county and state officials
Housing properties. All recreational facilities/amenities are designated for the use of participants
to monitor the progress of each storm. As the tropical systems continue to form and strengthen, our
only. All posted rules and regulations must be obeyed. resort area follows five phases of hurricane preparedness. During each phase, more actions are
9. Solicitation or distribution of literature, written or verbal, by participants or their visitors without initiated and precautions are taken. In fact, the Walt Disney World Resort became the first major
management’s written permission is strictly prohibited. theme park and resort area in history to be recognized by the National Oceanic & Atmospheric
10. Participants may not operate or facilitate a business within the Housing properties. Pets, bicycles, Administration (NOAA) National Weather Service as a StormReady Community.
grills, temporary bedding, mini refrigerators and dartboards are not permitted anywhere on
Housing property. Rollerblades and skateboards are not permitted to be used on Housing property. In the event that hurricane conditions are imminent, and our theme parks and operating areas must
11. Participants may be required to relocate to another apartment or property multiple times and at be shut down, many of our Disney College Program participants join other Cast Members in “ride-
out shifts” in our Walt Disney World resorts. In addition to the guests staying in our resorts as part
any point during their program.
of their vacations, we often accommodate evacuees from neighboring counties in more vulnerable
coastal areas. Our ride-out crews helped entertain Guests, answer their questions, and serve food.
Financial Responsibility: In this environment, our Cast Members are in a location with many other people and have access to
1. All participants are financially responsible for all amounts and payroll deductions that are owed, the basic supplies they need, as well as updated news reports. Because of the infrastructure of our
including Housing costs and assessed fees. The non-refundable Program Assessment Fee is not a resorts, they usually maintain electricity throughout the storm.
deposit and does not cover damages, any financial debt or cleaning fees.
2. Management strongly recommends participants carry a renter’s insurance policy as it is the only If our Cast Members are not on a ride-out shift, they often are part of the clean-up crew. Once the
recourse for financial compensation should any possessions be damaged, lost, or stolen due to storm clears and county officials announce that it’s safe to travel on our roads, many of our Walt
fire, theft, flood, vandalism, loss of power, or any other unforeseen act. Disney World Cast Members who work in operating areas are asked to report to their work location
3. All participants who operate a vehicle on property must have valid automobile liability insurance (or elsewhere as needed) to relieve the Cast Members in ride-out crews and help prepare the areas
for the days’ Guests.
issued by an insurance company registered and authorized in the United States (including the
State of Florida) that will cover any property damage or personal injury. At the housing complexes, there are some basic, proactive actions we encourage our programs Cast
Members to take to help ensure they are prepared in the event of a hurricane.
These policies are enforced for the safety, comfort and well-being of all our participants, and we
stress to participants that they may always call or visit the Programs Office if they have any questions • Always have plenty of non-perishable food items. Remember, we may be without electricity for
or concerns. Participants should report any known or suspected violations to security, and may do so extended periods of time, so cooking will not be possible.
confidentially. Security phone numbers are listed on the back of every apartment front door, the back • Keep on hand at least one gallon of water per person in your apartment.
• Have a battery-operated light with fresh batteries. Glow sticks also work very well.
of their Property ID and on the inside cover of the Program Guide each Cast Member receives as
• Have a portable radio with fresh batteries.
• Have a supply of back-up batteries.
In the Housing Welcome Session, Housing leaders also discuss the availability of the Employee • Make sure your renter’s insurance policy is paid up and current.
• During a storm, you may experience water intrusion from the wind-driven rain. Protect all
Assistance Program to all Walt Disney World cast members who are struggling with work-related
electronics and valuables from the possibility of a roof or window leak. Keep all personal
issues, as well as problems with roommates, co-workers, family members and friends. Leaders also
belongings off the floor.
explain the seriousness of threats to harm others or themselves, even in jest. Any threat or perceived
threat brought to our attention or observed by management will result in discipline, not excluding You can be rest assured that the safety and security of our Cast Members and Guests is our top
termination. concern. Each decision we make is based on maintaining a safe environment for our Cast while
they’re participating in the program. If you have any questions or would like more information about
If you have any questions, please contact the Programs Office by calling 407-827-7721 or our hurricane preparedness plans, please contact our Disney Housing Operations Programs Office
sending an email to email@example.com at 407-827-7721.
Direct Deposit Resort room special rates: Cast Members may book rooms at a discount for their use or for
For the ease of our participants and in efforts to be environmentally friendly, Disney College Program friends and family at the Walt Disney World Resort, Disney’s Vero Beach Resort and Disney’s Hilton
participants are issued a payroll card in place of a live check (see below). If participants would Head Island Resort. Discount rates vary and are subject to availability.
prefer to directly deposit their check into a home bank account, they can do so by bringing a voided
check from the account to their employment check-in appointment at Casting. Merchandise and dining discounts: Cast Members receive a 20 percent discount on most
merchandise at the Walt Disney World Resort with a 10 percent discount on items such as videos
If they do not have a check available at this time, participants can still set up direct deposit in part and DVDs. Discounts are also available at many dining locations across the Walt Disney World
or in whole two weeks after their first payroll deposit is loaded to their payroll card. At that time, Resort and in the Central Florida area.
participants can go to The Hub (our company intranet site) and make changes to payroll deposits
under the personal information tab. *All offerings and discounts are subject to change.
The Payroll Card Attire
The PaychekPLUS! Elite® Visa® Payroll Card is a Visa-branded, stored-value card issued to all
Disney Traditions Attire
participants to provide convenient, low-cost access to weekly pay. This debit card may be used to As the final step in the arrival process, Cast Members will be scheduled a date and time to report to
shop anywhere Visa is accepted, and is issued to participants during their check-in. Pay will be the Disney Traditions class, which will be their official first day of work.
directly deposited to their payroll card by 10 a.m. EST every Thursday.
What to wear:
Participants will receive information about how to withdraw cash from their payroll card account, The guidelines listed below are only a few reminders regarding the appropriate appearance for
options for checking their balance and frequently asked questions about their payroll card during Disney Traditions. Participants should review the entire contents of the Disney Look book to ensure
their employment check-in process. they are meeting all of the guidelines for non-costumed Cast Members.
Personal checks may not be used to deposit money to the card. The card may be reloaded by:
• Payroll deposits
• Cash to card loads Acceptable Acceptable
• Western Union • Dress, suit or dress Capri pants with classic style blouse are preferred. • Suit or dress trousers and a professional-style collared shirt or camp shirt
NOTE: Cotton, twill, cargo, leggings or other casual styles of Capri pants are preferred.
• Green Dot MoneyPak (For more information about Green Dot, please visit
are not permitted. • Clothing should be neat, pressed and conservative in nature.
www.greendotonline.com) • Clothing should be neat, pressed and conservative in nature. • Dress shoes and socks are required.
• Business-style shoes are required. Shoes should be fully enclosed • Sideburns should be neatly trimmed, straight and have even width, and
Medical Care and may have the following: a small peep-toe, and/or sling back.
• Hair must be neatly arranged in a conservative style.
may not extend beyond the bottom of the earlobe.
• Hair must be neatly cut in a conservative style so that it does not extend
There are several hospitals, pharmacies and medical care facilities near the Walt Disney World • Hair color and highlights must be natural-looking, well maintained and beyond or cover the ears or collar.
Resort, which are listed in your family member’s Program Guide. CentraCare, an urgent care complementary to your complexion. • Hair color and highlights must be natural-looking, well maintained and
NOTE: Highlights should be no more than two shades difference from complementary to your complexion.
facility near our property offers pick-up and drop-off service to our complexes. We encourage our
the base hair color and must be well blended over the entire head. NOTE: Highlights should be no more than two shades difference from
participants to check with their insurance provider to find out where they can go locally for covered
• Nail polish must be complementary to your complexion and may the base hair color and must be well blended over the entire head.
medical care. contain no decor. Nails must not exceed ¼ inch beyond tips of fingers. • Mustaches must be neatly trimmed and fully grown, not extending past
the corners of the mouth and not covering the lip. Aside from a mustache,
Cast Member-Only Offerings and Discounts* Unacceptable
• NO denim, spandex or sheer fabrics.
you must be clean-shaven.
Cast Members enjoy a large variety of special offerings and discounts, which they can learn about • NO dress or skirt length shorter than three inches above the kneecap. Unacceptable
by visiting the Disney Difference module on The Hub. For most offerings, Cast Members are eligible • NO polo-style shirts, T-shirts, extreme graphics or non-company logos. • NO denim or cargo-style pants.
• NO sandals, athletic shoes, platform shoes, western boots or flip-flops. • NO shorts.
once they have completed Disney Traditions, their first paid day of work. Here is just a glimpse of
• NO jewelry may be worn in body piercings, with the exception of a • NO polo-style shirts, T-shirts, collarless shirts, extreme graphics or non-
what they can look forward to: company logos.
matching set of appropriately sized earrings, worn in the lowest hole
in the earlobe. • NO sandals, athletic shoes, platform shoes, western boots or flip-flops.
Theme park admission: Participants may use their company ID for admission to the Walt • NO visible tattoos or other body modification, including ear spacers. • NO asymmetrical, bi-level or extreme hair styles or hair colors.
Disney World theme parks anytime during their program, except for specified blackout dates. Once • NO jewelry may be worn in any body piercings.
eligible, participants also receive a Main Entrance Pass which entitles them to admit themselves and • NO visible tattoos or other body modification, including ear spacers.
up to three friends or family members into the Walt Disney World theme parks six times during their
program. Blackout dates apply.
Your family member has the opportunity to further his or her education… Disney style. Career Development Workshops
We understand that each college and university has different requirements for receiving credit, which Students may participate in the Career Development Workshops, which consists of five targeted
is why we encourage our participants to develop an individual learning plan. Depending on their career development classes that examine industry trends in topics such as résumé writing,
goals, participants can design an educational experience that is right for them. We offer an array interviewing, business etiquette, networking and personal branding.
of learning options that range from computer-based training to classes that are recommended for
college credit by The American Council on Education. We have designed our courses and offerings Self-Paced Offerings
to complement the variety of needs and interests of our Disney Internships and Programs participants.
There are numerous other course offerings, ranging from online learnings to the Career Development
Workshops and the College Program Alumni Speaker Series. All of these sessions will be offered
Collegiate Offerings several times during the program. Participants can check out the Disney Development Connection or
the monthly Communicator newsletter to see when these classes are offered.
Each of the Collegiate courses focuses on an area of Walt Disney World Resort expertise and
contains levels of academic rigor similar to the classes students may take at their college or university.
Each class is recommended for three semester hours of college credit by the American Council on Distance-Learning Information
Education. Participants may have required textbooks, papers and special projects. Each of these Students enrolled in online or distance-learning courses during their program may be able to adjust
courses consists of 11 sessions, meeting once per week for three to four hours in length. their work schedule to allow for specific, consistent study/coursework time. This study time may
consist of one four-hour block of time per week, for the length of our standard term, which is 11
Seminar Offerings weeks. Students would not be scheduled to work during this time so they can focus on assignments
Each of the Seminar offerings provides students the unique opportunity to learn more about how the
Walt Disney World Resort operates in key areas. These classes consist of a series of conversations
and presentations facilitated by Disney leaders, each sharing his or her own insights and Exam Proctoring Information
experiences. Each course consists of eight sessions, meeting once per week for two-to-three hours As an additional learning resource for our Disney Internships and Programs participants, the
in length. education office provides proctoring assistance for any student participating in online or distance-
learning classes. Proctoring services are usually available every day of the week during the normal
For more information about course offerings, participants may visit the learning section of the Disney operating hours of the Disney Learning Center at Vista Way.
Internships and Programs module on The Hub (our company intranet site) or stop by the Education
Office, building 1, suite 703 at Vista Way.
Online Course Registration
If your family member has plans to take advantage of our educational offerings, he or she may have
already enrolled through our online course registration. Online Course Registration is available for
a limited period prior to each course term. As long as online registration is open, participants may
continue to log into the registration site and edit course selections. After online registration is closed,
participants must visit the Education Office in person to add or drop courses.
Based on course term dates, not all participants may be able to participate in Disney Education
Courses. Participants may contact the Education Office at firstname.lastname@example.org if
they are unsure which course terms are available for their Program.
Before beginning online course registration, participants should speak with their academic advisor to
determine which course(s) will meet school requirements. Applicable course fees must be paid online
via credit card in order for online registration to be complete.
Participation in Disney Education Courses is not mandatory. Participants may select up to two courses
per term. All course offerings are subject to availability.
Disney Service Center What will Cast Members do when
The Disney Service Center is located at the Vista Way Housing Complex, building 21, suite 2101.
The office is open Monday-Friday from 9 a.m. to 6 p.m.
they’re not working?
This earning office is a resource for College and International Program participants who require Housing events and activities
assistance regarding their work experience or career planning. We know our participants work hard in their roles, and they want to relax and have fun on their days
off from work.
Some of the services include:
• Role counseling • Transferable skills Each month, our Events Team coordinates special events and activities exclusively for our program
• Problem solving • Career planning/networking participants to show our appreciation for all their hard work. Participants can join in before or after
• Questions about Disney benefits • Language Testing work or on a day off for free food, games, dancing and fun!
• International Welcome Center • Visa and passport assistance
• Departure documents • payroll card/assistance Here’s a brief overview of some of the activities we have hosted recently:
To contact the Disney Service Center, call 407-827-1980 or email them at email@example.com. Welcome events
During peak arrival months, we invite our participants to enjoy free pizza, hamburgers or
sandwiches; take part in games such as water balloon toss, dance contests and limbo contests; get
pictures taken with some of our Disney characters; or just relax by the pool, meet new friends and
enjoy the music our DJ plays throughout the event.
Our Housing team members surprise participants at the bus
stops and security kiosks at our complexes with treats and/or
We supply the candy, beverages and a free flick! Hit movies like
Tangled and Elf are screened at one of our pools, facilities or
fields within our complexes.
This free event is always very popular, typically drawing more
than 300 people! Participants who are the first to get BINGO win
free groceries or other prizes.
Night of Stars Talent Competition
Each season, we are amazed at the amount of talent we have in this program. In the past, singers,
dancers, magicians, poets, musicians and more have auditioned and taken the stage to wow
audiences and compete for our special awards.
We host a formal for our participants twice a year. Many of the participants dress in formal attire,
although we do not require it. For many, it’s an opportunity to get dressed up, dance all night with
their friends and enjoy the last few days of their program.
The events team also plans trips to the beach, local attractions and sporting events all across Central
You can help your child be successful
Florida. In the past, our Cast Members have traveled to see the Orlando Magic basketball games,
Tampa Bay Lightning hockey, the Tampa Bay Rays major league basketball games, been offered
in the program!
discounted tickets and transportation to Universal Studios Orlando or watched the University Central
This experience is an opportunity of a lifetime, but it’s only as
Florida football team compete.
valuable as the effort your family member puts into it. Here are
Participant Service Celebrations the top ten ways to help your family member have the best possible
To celebrate our Cast and all of their dedication and contributions, we host a special service experience:
celebration. At the celebration, Cast Members can pick up their Mickey Mouse graduation ears,
completion certificates, enjoy free food and take part in many activities available. They’ll also have 1. Know your family member’s resources.
the chance to take a photo with Disney characters in their graduation caps and gowns! Your family member’s leader is his/her number-one source for information. If he or she cannot
talk to his/her leader about an issue, we recommend talking to another leader in the area, the
area’s Human Resources business partner or visting the Disney Service Center. Examples about
Disney Cast Activities, Events and Recognition when to call Housing and the front desk are listed in the Program Guide your family member
receives upon check-in.
The Disney Cast Activities, events and recognition Department offers a wide variety of special events
and activities open exclusively to Cast Members. Some of these offerings include:
2. Advise him or her to refer to the Program Guide.
• Cast Clubs – A wide variety of interests are represented, including theatre, scuba, ham radio Today, all participants receive a Program Guide that contains information that will be pertinent
operators and more. throughout their program, including their local address and phone number, apartment amenities,
• Special events such as craft fairs, discounted jewelry sales, book fairs and more are held the Extra Hours Hotline, an overview of Education, Cast Member-only offers and much more.
3. Understand the Community Codes.
• Instructional Programs – Classes may include American Sign Language, SCUBA classes,
All participants are held accountable for these rules while living in Disney Housing. Help your
Pilates, karate and yoga classes.
family member understand that he/she can be sent home for violating these rules. Your family
• Sports – Join league competition in softball, volleyball, basketball, golf and more. member receives a copy of this signed agreement and has a list referenced in his or her Program
Guide. Highlights are listed for you on page 11.
Company D 4. Stress the importance of attendance and commitment.
We hire our programs participants to perform a role, and we are counting on them to show up
Diversity Resource Groups for work, be on time and make magic for our Guests. The value gained from this experience is
Diversity Resource Groups are open to all Cast Members, and membership is not limited to a specific immeasurable; and many of our alumni are able to continue with the Disney company in some
ethnicity or group of Cast Members. Groups discuss current events, participate in community service way in the future. Their record and reputation are being built now. Help him or her understand
activities, and hold networking events or host guest speakers the importance of being responsible. Calling in to work and/or tardiness is unacceptable and
during membership meetings. Meetings are held several can result in discipline, not excluding termination.
times a year; more information is available
on The Hub. 5. Encourage enrollment in Education offerings.
There is so much to learn! We offer a variety of different learning opportunities – some that are
structured weekly sessions in a classroom and others that your family member can sign up for
individually. There is something for everyone, and your family member may be able to earn
college credit for taking the courses.
6. Encourage them to take advantage of networking opportunities.
The Walt Disney World Resort is one of the largest private single-site employers in the country:
we employ more than 60,000 Cast Members in hundreds of different lines of business. With such
a large and diverse pool of employees, there is someone your family member can talk to and
learn from. The Disney University and our Disney Internships and Programs Education team host
several networking sessions each month, where Cast Members can listen to Disney leaders talk
about their career histories and current responsibilities.
7. Advise them to participate in special Housing events. WHAT’S Next?
Most participants tell us they make life long friends during their program. We try to provide as
many opportunities as possible by planning pool parties, open-mic nights, movies at the pool, This is just the first day of a lifetime of possibilities with the Disney Company for your family member.
Grocery BINGO, talent shows, dances and more Cast-exclusive events. There are several ways to stay connected with the company and continue to grow professionally and
personally after completing our program. Here are just a few options:
8. Encourage them to engage in Disney VoluntEAR opportunities.
Each Sunday and Wednesday, the Housing team takes participants to the Give Kids the World Program Extension
Village, a resort for families traveling to Central Florida with children who have life-threatening When a labor need exists, participants may have limited opportunities to extend their program
illnesses. There also are opportunities to volunteer at sporting events and with various experience for the length of another program. If participants maintain a clean record card and are in
organizations in the Central Florida community. good standing, they may even have the opportunity to change roles and experience another side of
9. Interest them in joining a Diversity Resource Group.
Our company values diversity and offers Cast Members many opportunities to make connections Disney Theme Parks & Resorts Professional Internships
with others and have a voice in the way we conduct business. Diversity Resource Groups usually Disney Professional Internships provide an opportunity for college students to gain career-related work
meet monthly and are open to all Cast Members. experience in a Fortune 100 company. It allows students to network with successful professionals
in particular fields of study throughout the company. In many instances, the program serves as a
10. Advise them to stay updated and aware of communication resources. springboard in launching a successful Disney career. For more information, visit
We host a weekly TV broadcast called ”HTM: Housing The Magic” that features information of disneyinterns.com.
interest to our participants, such as Housing events, Cast discounts, ideas for low-cost ways to
spend days off, announcements about program extension opportunities, etc. Participants can Management Internships
tune in on channel 30.2 in HD or channel 3 on analog sets. We also publish The Communicator, Walt Disney World ® Management Internships are an excellent step toward a successful career in the
a monthly newsletter for Cast Members in our housing, send weekly email updates, tweet hospitality industry. These interns hold management roles within a specific line of business:
regularly and have digital and poster-sized bulletin boards at each complex. Your family
• Food & Beverage (Quick-Service, Table Service, Banquets or Outdoor Foods)
member will not want to miss one opportunity – so tell them to keep their eyes and ears open!
• Operations (Attractions, Custodial, Main Entrance, Transportation or Recreation)
For company or role-related information, participants should familiariaze themselves with • Retail (Merchandise)
The Hub. The Hub is our company’s internal online resource for accurate, timely and relevant
information, and it’s a great way to stay in touch and up-to-date on all things happening at • Culinary (Sous Chef role)
the Walt Disney World Resort. Participants can access the Extra Hours Hotline, read company • Rooms and Related (Front Office (Bell Services) or Housekeeping)
news and announcements, view pictures from housing events, make discounted Disney resort
reservations, view their work schedule and pay stub, view Cast Member-only offerings and more. Management Internships are available to Disney College Program alumni who are interested
in gaining additional experience and broadening their knowledge of our company within the
aforementioned lines of business. For more information, go to disneyinterns.com.
Campus Representative Program
Campus Representatives partner with the College Recruiting team to increase awareness of the
Disney College Program on their home campus. Campus Reps are eligible for select Cast Member-
only offerings, such as theme park admission and RepRewards, a program that awards points to
Campus Reps when they complete field marketing tasks. The points can be redeemed for Disney
merchandise, gift cards and unique Disney experiences, including a Disney Cruise Line ® vacation.
If participants are interested in exploring opportunities with The Walt Disney Company outside of
the Walt Disney World ® Resort (Disneyland ® Resort, ABC, ESPN, etc.), they should visit
disneycareers.com. For information about roles aboard the Disney Cruise Line ® ships, they may visit
dcljobs.com. There also may be opportunities to apply for roles with Adventures by Disney, Disney
English or our Disney stores.
Please be aware that housing is not available for Cast Members with full-time or part-time roles.
Frequently Asked Questions for Family What is a “wellness” or a “non-wellness” apartment?
A wellness apartment indicates that alcohol is prohibited in the apartment. Cast Members under the
and Friends age of 21 will automatically be placed into a wellness apartment. Participants over the age of 21 will
be placed into a non-wellness apartment, but may request a wellness apartment and can be placed
Where can participants go to get help when they have a question? there as long as there is availability.
Because this may be the first time our participants are living away from home, we know they may
Can participants change apartments?
have many questions, ranging from how to wash clothes and where to go to change the oil in their
vehicle, to how to find comfort when feeling homesick. Our housing provides a strong support If a Cast Member wants to move out of the apartment, he/she may move as long as alternate
structure for all Cast Members living in our apartment complexes. accommodations are available. Cast Members relocating will incur a relocation fee. Please note
participants must wait three weeks after arrival to request a move.
The Housing Operations Programs Office is open from 8 a.m.-5 p.m. daily, and leaders are available
to answer questions, counsel and provide support when needed. Each apartment complex has a front What can participants do if they are not getting along well
Frequently Asked Questions
desk where Cast Members can ask questions, borrow cleaning and sports equipment, pick up maps with their roommates?
to local churches, service providers, medical establishments and more. Similar to dormitory life, sometimes two roommates just cannot get along with each other. In these
cases, our Housing leaders can moderate “apartment meetings” to help roommates express their
We also have security officers stationed at the front of each complex, in addition to officers who concerns and agree on compromises to reach a solution. If a Cast Member wants to move out of the
patrol our property 24-hours a day. apartment, he/she may move as long as alternate accommodations are available. We do not accept
relocation requests until three weeks after our participants arrive. Cast members relocating will incur
If participants have a question about their work, the first person they should contact is their leader. If a move fee.
the leader cannot help, or if the problem involves the leader, the Cast Member should contact another
leader or a Human Resources business partner in their work area.
Do students have access to grocery stores or other things outside
Cast Members always are welcome to call the Housing Operations Programs Office at ext. 7721 of the housing complex?
(407-827-7721) or the Disney Service Center at Vista Way at ext. 1980 (407-827-1980 for Our transportation system provides buses to and from work, as well as the grocery store, post office,
additional assistance). bank, shopping mall and other areas of interest near our housing complexes. In addition, there are
grocery stores and drug stores located within walking distance of each of our complexes.
Who can I contact to get more information about my family member?
From time to time, parents and faculty members call Disney offices requesting information about My family member will have a car. What will he/she need to
their child’s experience. To abide by privacy policies because your family member is 18 years old get a vehicle decal?
or older, Disney leaders are not at liberty to disclose information about Disney College Program To drive the vehicle on our housing properties, participants must present all of the following: Current
participants to anyone, including family members. vehicle registration, U.S. driver’s license and proof of insurance in the participant’s name. If the
participant is covered by a parent’s policy but not listed on the proof of insurance card, a copy of the
What is my family member’s mailing address while they policy listing him or her as a covered driver will be required. To have a copy faxed, contact the front
are in the program? desk for further instruction.
Participants receive a Program Guide at check-in that lists phone numbers and mailing addresses
according to their apartment assignment. Check with your family member once they have checked Where are laundry facilities located?
in for this information. For your convenience, a place to record the address for future reference is Cast Members can have their costumes professionally laundered at the work location. For personal
located on the front cover of this book. laundry, there are debit/credit card-operated machines at each of the complexes (laundry cards must
be purchased for Vista Way. Cards require an initial purchase of $5 and are available for purchase
How do I send a package to my family member? at The Clubhouse). At Chatham Square and Patterson Court, the laundry facilities are located in
Packages sent by UPS or FedEx will be dropped at the door of the apartment, or a note will be left at buildings around the property. At Vista Way, laundry facilities are located on the first floor of each
the door with additional instructions for delivery. Packages sent by U.S. Postal Service will be signed building. Our washing machines are high-efficiency and it is recommended that participants purchase
for and held at the front desk. If you wish to send a floral or special gift delivery, the Disney Florist laundry soap designed for such.
is able to deliver to the door of your family member’s apartment. Other delivery services will likely
require your family member to meet the delivery person for receipt at the gate. To order gifts from the Are there any medical facilities on property that are available
Disney Florist, visit disneyflorist.com or call 407-WDW-GIFT (407-939-4438). to participants?
Our Health Services facility is open to Cast Members to treat illnesses or injuries that occur on the
How are participants placed into apartments? job. Participants that require treatment for non-occupational injuries or illnesses may visit one of
Roommates are selected based on a number of factors, including arrival and departure dates, work the many walk-in clinics close to the Walt Disney World Resort property, one of which can provide
location, gender, whether they are under or over 21 years of age and program season. Disney transportation. Several pharmacies and hospitals are also closely located to our company-sponsored
College Program participants may have also opted to participate in a Roommate Notification process housing complexes.
in which they will be matched to another participant prior to arrival.
How will my family member know where the nearest medical Can a participant change jobs?
facilities and churches are located? No; unfortunately we have limited roles available in each line of business. The recruiter has reserved
Each participant receives a Program Guide today, and it contains a wealth of information, including a spot for the participant in the role indicated in their invitation. This role reservation was made based
lists of the nearest hospitals and walk-in care facilities. The book also includes a list of religious on the roles the participant indicated they were receptive to on the Role Checklist and during their
establishments nearby. More information and directions may be available at the front desk inside interview.
What are the consequences if a participant leaves the program early?
What learning resources are available? When Disney College Program Cast Members agree to participate in our program, they are
In addition to the Collegiate Courses offered on site, which the American Council on Education has committing to the program he/she accepts. If Cast Members choose to leave the program prior to their
approved for credit; the Professional Development Studies; and the Disney Exploration Series, there departure date, they are adversely affecting their work area. There are consequences to quitting the
are many learning opportunities available to Cast Members. The Disney University offers resources program. Cast Members who leave early may receive a restricted rehire status, which may jeopardize
for career planning, such as self-paced training programs, networking opportunities and classes for their ability to be rehired in any part of The Walt Disney Company.
Frequently Asked Questions
personal and professional development. Participants also are encouraged to take part in a variety of
volunteer experiences across property. If your family member is considering quitting the program, please encourage him/her to talk to a
Disney leader prior to making that decision.
How does my family member seek out opportunities to network
with Disney leaders while he/she is on the program? What are the procedures for a participant departing
his or her program?
There are many opportunities provided to our participants each week to network. Each month,
Disney College Program Cast Members can pick up a copy of The Communicator, a newsletter for While leaving is probably the last thing on a participant’s mind today, we want to make sure they are
all program participants located at the front desks and bus stops of their apartment complexes, with aware of proper checkout procedures and allow themselves enough time to prepare to leave housing
a fold-out calendar that lists all of the activities they can register to attend, as well as housing events by 11 a.m. on their scheduled departure date. The checklist below is provided to help them get ready:
where they can meet other participants.
• The apartment must been cleaned according to the inspection guidelines, which are listed on
Your family member also can discuss networking goals with his/her work area leader or the housing pages 43-47 of the Program Guide.
leaders in the Housing Operations Programs Office.
• The Property ID, parking decal and apartment key must be returned to the front desk by 11 a.m.
Is there a tuition fee for the Disney courses? to avoid charges. An envelope for the deposit of these items can be obtained at the front desk
and given to Security upon an earlier departure.
The Disney College Program Education team does not charge tuition for the classes it offers; however,
students enrolled in classes are required to pay a materials fee and also purchase required books
• Education course materials may be picked up from the Disney Learning Center at Vista Way,
for the class. In addition, students may be responsible for paying tuition fees to their colleges
as they will not be mailed.
or universities to remain enrolled as a full-time student while participating in the Disney College
Program. Disney University course offerings are also free to Cast Members.
• All materials borrowed from the Disney Learning Center, or Disney University Library must
What kind of discounts do Cast Members receive?
Once participants attend Disney Traditions and obtain their Walt Disney World ® Cast Member • Participants needing a final review should remind their leaders at least three weeks in advance to
ID, they will enjoy free admission to our Disney theme parks. They also receive a Seasonal Main complete their Performance Review prior to their departure. This review can be very important to
Entrance Pass that allows them to admit three guests into the park on six different occasions during those participants receiving credit for their Program experience.
the year. Based on availability, Cast Members may receive up to 40 percent off Disney resort
accommodations for family and friends. They also receive merchandise and dining discounts at most • To avoid charges, all costumes must be returned to the wardrobe department.
Walt Disney World® shops and restaurants. Certain area businesses also offer discounts on products
and services when Cast Members show their Walt Disney World ® ID. • Participants should update their email and mailing address on The Hub prior to departure. The
address listed in the Personal Information module on the Walt Disney World tab will be used
Will my family member have any vacation time? when sending tax information and other important papers.
Your family member has agreed to “full availability” during his/her program. Participants are
guaranteed between 30-45 hours each week, but may be scheduled additional hours during peak • Since the U.S. Post Office does not forward mail for college housing, participants should contact
attendance periods in our operation. Participants usually get two days off each week; however, each entity that sends them mail while on the College Program and inform them of their new
they might not be consecutive, and participants typically work weekends and holidays. Your family address for all future mail.
member may be able to ask for specific days off without pay or switch shifts with a co-worker to
accommodate the request for time off. We recommend that all Cast Members maintain an excellent • Participants must return their Cast Member ID to their leader upon leaving their work location.
record at work – no calling in, no tardiness, etc.
Directions to the airport from Patterson Court/Chatham Square/
How can I get transportation to the airport? The Commons:
Mears Shuttle Service offers a pick up from our apartment complexes. Contact them at 407-423-
• From The Commons, turn right onto Little Bryan Parkway. At the stop sign, turn left
5566 to schedule a pick-up. Phone numbers for taxis and other means of transportation are located
onto Lake Forest Drive.
in the inside front cover of this guide.
• From Patterson Court, exit the complex and turn right. Turn right at the stop sign onto
Directions to the airport: Lake Forest Drive.
• Turn left out of Vista Way. At the traffic light, turn right onto State Road 535. • From Chatham Square, turn right out of the complex and continue through intersection
• Turn left at the next traffic light, which is State Road 536. on Lake Forest Drive.
• Follow the signs to State Road 417 - The Greeneway (toll road) • At the stop sign, turn right onto International Drive.
• Take S.R. 417 north to Boggy Creek Road (Exit 17). • Turn left at the next traffic light, which is S.R. 536/on-ramp to S.R.417- The Greenway
• Turn left on Boggy Creek Road to Orlando International Airport. (toll road).
• Take S.R. 417 north to Boggy Creek Road (exit 17).
For more frequently asked questions and additional program information, we invite you to visit our • Turn left on Boggy Creek Road to Orlando International Airport.
“Family Members” section of our Website by visiting disneycollegeprogram.com, clicking on “Walt
Disney World”, and selecting “Family Members” from the top navigation bar. For transportation to the airport, contact Mears Shuttle Service at 407-423-5566 to schedule a
Directions & Area Map
pick up. Phone numbers for taxis and other transportation are located in the inside front cover of
Directions to the apartment complexes
From Vista Way to The Commons, Patterson Court
or Chatham Square: Area Map
1. Leave the Vista Way complex, and turn left on Meadow Creek Drive.
2. Turn left at the traffic light on to S.R. 535.
3. Stay in the right-hand lane, and turn right at the traffic light on to Vineland Avenue.
4. Follow this road until you see a sign that says “Little Lake Bryan.” Turn right on
Little Lake Bryan Parkway.
5. The Commons will be on the right.
• To go to Chatham Square, continue on Little Lake Bryan Parkway and turn right
at the stop sign. The Chatham Square entrance will be on your left.
• To go to Patterson Court, continue on Little Lake Bryan Parkway and go straight
at the stop sign. The entrance is on your left.
Directions to the airport from Vista Way:
• Turn left out of Vista Way. At the traffic light, turn right onto State Road 535.
• Turn left at the next traffic light, which is State Road 536.
• Follow the signs to State Road 417 - The Greeneway (toll road).
• Take S.R. 417 north to Boggy Creek Road (Exit 17).
• Turn left on Boggy Creek Road to Orlando