Assistant Store Manager by HC121004095957

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									                  GOODWILL INDUSTRIES OF LOWER SOUTH CAROLINA
                             Job Description

JOB TITLE:            ASSISTANT STORE MANAGER
Division:             Donated Goods
Department:           Retail
Reports to:           Store Manager
FLSA Status:          Exempt
Revised Date:         March 29, 2010
Reviewed Date:        March 29, 2010

SUMMARY
Assists the Store Manager in managing and operating a retail store and donation processing center to
provide exceptional customer service through the efficient management of store associates,
donations, processing, stock rotation and sales. Properly maintains the appearance of the facility and
merchandise to encourage shoppers in support of our mission related services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Provides SMILES customer service to ensure that customers and donors receive prompt, courteous
service. Ensures subordinate staff are engaged in and providing SMILES customer service to all
customers and donors.

Ensures compliance with established safety, security, sales, money handling, and record keeping
procedures and practices as outlined in the Standard Operating Procedures. Reports known or
suspected security and/or theft problems to the Store Manager and Loss Prevention.

Maintains the store budget to include sales, payroll and expense to revenue.

Verifies that the quality and quantity of merchandise is adequate to obtain sales and production
quotas. Coordinates shipments and makes adjustments to merchandise categories and production
schedules as needed. Coordinates transportation shipments and reporting on a daily basis. Ensures
merchandise is priced in accordance with established standards. Implements seasonal planograms,
floor sets, store signage, and sales promotion activities. Assists Truck Drivers and other agency
personnel in performance of their duties.

Must be able to work flexible hours, available to open and/or close assigned retail location as required,
make bank deposits and secure building to ensure success of the operation. Must be able to respond
to emergencies at any time as needed.

Performs other job-related tasks as assigned.

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the agency's policies and procedures.
Directly supervises the store management team, store associates, program participants, volunteers
and community service participants; performs work of subordinates as needed. Responsibilities
include interviewing, hiring, and training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; maintaining a safe work environment;
addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Also listed below are the physical demands that must be met by the employee and the work
environment that the employee will encounter while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. Occasional travel is required for business related activities.

CERTIFICATES, LICENSES, REGISTRATION
Must maintain the ability to pass a criminal background check.
Must maintain a valid driver's license, access to reliable transportation at all times and automobile
insurance acceptable to Goodwill's liability insurance provider.

EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from a two-year college or technical school in Business or
related field and two years of retail management experience with an emphasis on Customer Service;
or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, or sales
reports. Ability to write reports. Ability to effectively present information and respond to questions from
customers, managers, and employees using tact, courtesy and cooperativeness.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio and percent.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with
a few abstract and concrete variables, exercising judgment, resourcefulness, ingenuity and initiative.
Ability to exercise discretion while managing confidential information.

OTHER SKILLS AND ABILITIES
Ability to operate a POS register. Must have experience and sound working knowledge of fax
machines/scanners, material handling equipment and computers to include: Microsoft Office programs
(Outlook, Office, Excel), data based programs and internet.

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses hands to finger, handle or feel objects,
tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to
sit, climb or balance, or smell. The employee must frequently lift and/or move up to 50 pounds and
occasionally lift and/or lift and/or move over 50 pounds. Specific vision abilities required by this job
include close vision, color vision, and depth perception. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT
While performing the duties of this job, the employee occasionally works in adverse weather
conditions. Employee may be exposed to dust, odors, extreme cold or heat. The noise level in the
work environment is usually moderate.

I have read a copy of this job description and agree that I am able to perform the essential functions of
the job with/without a reasonable accommodation.


Signature:___________________________________ Dated: ____________

								
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