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LONDON BOROUGH OF HOUNSLOW HOUNSLOW EDUCATION

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LONDON BOROUGH OF HOUNSLOW HOUNSLOW EDUCATION Powered By Docstoc
					                       LONDON BOROUGH OF HOUNSLOW

                HOUNSLOW EDUCATION BUSINESS PARTNERSHIP


                              BUSINESS LINKS SERVICE

                               SERVICE OFFER 2009/10


1.   Purpose of the SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   Contact
     The lead contact for this service is:
     Hugh Magee
     Manager
     Hounslow EBP
     Telephone: 020 8583 2886
     e-mail: hugh.magee@hounslow.gov.uk


3.   Period of the agreement
     The agreement commences on 1 April 2009 and ends on 31 March 2010.


4.   Charge
     The charges to the school will be in accordance with the level of service that is
     purchased and the service costs set out in this SLA or published separately by
     the Council. Payment is to be annually by internal transfer. Schools will receive
     a separate invoice for any additional services that are purchased. Payment is to
     be made within 30 days of the invoice date.
5.     Objectives of the service
       The Hounslow EBP Business Links team aims to provide schools with a
       comprehensive, responsive and flexible service linking schools and employers in
       support of the delivery of national WRL and Enterprise requirements and a wide
       range of vocational and other accredited programmes.


6.     Details of the service to be provided
       The service is made up of two elements:-
        a. The Core Business Links Service
           All schools opting into the Business Links Service will receive the core level
           of service. The core is made up of:-
              • 7 days individual school entitlement – activities may be selected from
                  the activity menu (below) or negotiated individually
              • development with school staff of an annual business links programme
                  at the start of the year and review and evaluation at year-end
              • free copies of newly developed curriculum resource materials and
                  other publications
              • curriculum activities and projects which the Business Links Team
                  develops during the course of the year, some of which may be
                  supported by external funding sources
              • The Partnership Challenge with the Hounslow Chamber of Commerce
                  which recognises, rewards and supports the business link activities
                  schools deliver throughout the year
              • The Partnership Celebration event for all contributing schools
              • A 5-year Social Enterprise Project for school 6th Forms which will roll
                  out to all schools in the next three years. This is free to participating
                  schools.

        b.       The Extended Service
                 Schools may wish to access more than 7 days of support from the
                 Business Links Team. In this case schools can negotiate additional
                 support. This additional support can be selected from the attached menu
                 or negotiated separately.


 ActivityTitle       Description                       Number of         Learning
                                                        students      Outcomes and
                                                                      Subject Links
 Industry Days       This activity can be for        For a whole      •      WRL
                     Y9/10. It can support a         year group –       (KS4
                     range of curriculum             Year 9 or Year     elements1/3
                     objectives including the KS4    10                 /4/5/7/8/9)
                     Work Related Learning                            •      Enterpri
                     requirement. Activities are                        se
                     organised with companies                         •      Subject
                     and community partners to                          areas
                     enable groups of students                        •      Careers
                     to spend the day in practical
                activities in the community
                or in school.
Induction       These can be for a whole        For a whole       •      WRL
Days            year group, for example Y7,     year group or       (KS4
                a Sixth Form Induction for      department          elements1/3
                Y12, for Business Studies                           /4/5/7/9)
                students in Y12 or Peer                           •      Subject
                Mentoring Day. Activities                           areas
                take place at school.                             •      PHSE
Curriculum      These can be individually       Any year          •      WRL
projects        negotiated with schools and     group/any           (KS4
                be of any duration from 0.5 -   number of           elements1/3
                5 days and cover any            students            /4/5/6/7/8)
                curriculum area and could                         •      Subject
                include Financial Capability,                       areas
                Business Ethics, CSR and
                much more.
Enterprise      For one class of students,      One class         •      WRL
Week            practical activities are                            (KS4
                organised in school and at                          elements1/3
                community partner’s                                 /4/5/6/7/8)
                locations and can involve                         •      Subject
                topics, which can be                                areas
                flexible, such as teamwork,                       •      Enterpri
                marketing and finance.                              se
Reservoir to    The Network Challenge with      5 students from   •      WRL
Tap             Thames Water. This              each school         (KS4
                internationally recognised                          elements1/3
                project inspires Y9                                 /4/7/8)
                Technology students. This                         •      Subject
                project will involve a number                       areas
                of schools.                                       •      Careers

Professional    These are sometimes             Any number of     •      WRL
Development     organised in partnership        teachers            (KS4
Placements      with other HEBP service                             elements1/3
                areas or other EBPs to                              /4/5/7)
                achieve economies of scale                        •      Subject
                or negotiated individually.                         areas
Development     The subject area and scope      Any year          •      WRL
of curriculum   of this will vary and can be    group/number of     (KS4
resources       negotiated with individual      students and        elements1/3
                schools or groups of            possible PDPs       /4/5/7)
                schools.                                          •      Subject
                                                                    areas
Hospitality     Practical activities for Year   Variable number   •      WRL
Challenge       10 students in partnership      Y10 – a typical     (KS4
                with Springboard and the        school group        elements1/4
                Sheraton Skyline and other      might be 15         /6/7/8/9)
               hotel partners. This project    students.          •      Curricul
               will involve a number of                             um areas
               schools.                                           •      Careers
Construction   Organised in partnership        Year 10 variable   •      WRL
Challenge      with Carillion and based on     numbers – a          (KS4
               real company scenario this      typical school       elements1/3
               challenges enables the          group might be       /4/7/8/9)
               students to work with           15 students.       •      Subject
               colleagues from the                                  areas
               company. This project will                         •      Careers
               involve a number of
               schools.
Finance        Organised in partnership        Year 10 variable   •      WRL
Enterprise     with HSBC. Students             numbers- a           (KS4
Challenge      explore real local scenarios.   typical school       elements1/4
               This project will involve a     group might be       /5/7/8/9)
               number of schools.              10 students.       •      Enterpri
                                                                    se
                                                                  •      Subject
                                                                    areas
Future Chef    Organised in partnership        Year 9 to 11 - 2   •      WRL
               with Springboard, Sheraton      students, but        (KS4
               Skyline and Hounslow            many more            elements1/4
               Rotary. Students, plan,         could be             /5/6/7/8/9)
               prepare and produce a meal      involved in a      •      Subject
               which is then judged by         school heat          areas
               professional chefs. Many                           •      Careers
               schools have in-school
               heats in partnership with
               their link hotel and winning
               students are placed with
               mentor chefs. This project
               will involve a number of
               schools.
Recycling      Organised in partnership        Key Stage 3        •      WRL
Challenge      with McDonalds Hanworth         and 4 number         (KS4
               and other community             variable – a         elements1/3
               partners. Real company          typical school       /4/5/6)
               scenario for KS3/4 students.    group might be     •      Subject
               This project will involve a     10 students.         areas
               number of schools.                                 •      Careers
Science day    Organised in partnership        Year 10 number     •      WRL
               with Carillion and IBM with     variable – a         (KS4
               challenges set by the two       typical school       elements1/3
               organisations.                  group might be       /4/6/7/8/9)
                                               10 students.       •      Subject
                                                                    areas
Subject Days   Focusing on one subject         Whole year         •      WRL
               area, for example Maths,        group                KS4
               community partners pose                             elements1/4
               real scenarios based on                             /6/9)
               their work.                                       •      Subject
                                                                   areas
                                                                 •      Careers
Careers Fair   Based in school, companies     Yr 9 to 13 whole      • WRL
               and community                  year group                (KS4
               organisations give students                              element
               career advice and                                        s1/3/4/5
               information.                                             /7/9)
                                                                    • Careers
                                                                    • Subject
                                                                        areas
Finance        For Sixth Form students in     6th form              • WRL
Conference     partnership with Hillingdon    students                  (KS4
               and Surrey EBPs with           numbers                   element
               inputs from major              variable – can            s
               international companies        vary from 6-30            1/3/4/5/
               related to Year 12 Business    students.                 6/7/8/9)
               Studies.                                             • Enterpri
                                                                        se
                                                                    • Subject
                                                                        areas
                                                                    • Careers
Engineering    For students from all key      Number of             • WRL
Challenge      stages. Tasks set by the       students                  (KS4
               Army in partnership with       variable – a              element
               Afga, Network Rail,            typical school            s1/3/4/6
               Hounslow Chamber.              group might be            /7/8/9)
                                              30 students.          • Subject
                                                                        areas
                                                                    • Careers
Eton College   For Year 12 students who       Variable              • Various
University     will be applying for Oxford                              subject
Summer         or Cambridge a 10 day                                    areas
School         challenging residential at
               Eton. Includes a preliminary
               visit for the students and
               their parents and carers.
Engineering    In partnership with Army       Variable             •   WRL <
Challenge at   Careers for Year 10                                     KS4
Eton College   students. The event takes                               element
               place at Eton and the                                   s
               opportunity for students to                             >1/3/4/
               work with boys from the                                 6/7/8/9
               College                                             •   Subject
                                                                       areas
                                                                   •   Careers
Maths Days     In partnership with the        Year 8 or Year       •   WRL <
                British Horseracing Trust       9. Variable from         KS4
                these days will take place at   15 – 30                  element
                venues such as Kempton          students                 s>
                Park                                                     1/4/6/9
                                                                     •   Subject
                                                                         areas
                                                                     •   Careers

     There are a considerable number of other opportunities throughout the year for
     some or all schools. Recent and current examples include:-

     •   Dare to be Different with Carillion
     •   Environment projects with BP and Hounslow Council
     •   Project Green Sky
     •   Project Green Shorts
     •   English National Opera workshops
     •   Activities with Hotels
     •   RFU and Enterprise
     •   Speakers into schools on a variety of subjects such as Business Studies
     •   Company visits for groups such as Leisure and Tourism
     •   Art projects
     •   Careers and Mentoring

     Further details of these services are laid out in the EBP Service Offer 2009/10
     sent to schools in the Spring Term.


7.   Performance standards
     The service meets all national quality requirements set out by the National EBP
     Network, the DCSF and the Learning and Skills Council.


8.   School responsibilities
     The school will be expected to plan the annual Business Links programme in
     advance with the EBP BL Co-ordinator and carry out all the tasks requested by
     the Co-ordinator to enable the programme to be delivered effectively. These
     include provision of pupil data in an electronic format, access to pupils, parents
     and teachers involved in the programme as necessary, collaboration on the
     monitoring/assessment of pupils and reporting on the outcomes.


9.   Monitoring and evaluation
     The service is monitored by the school on an ongoing basis and by the EBP
     Manager on a termly basis. At the end of the year, the EBP Manager sends a
     summary report to the headteacher of each participating school. An evaluation
     form is attached to the report and schools are encouraged to comment in writing
     on the quality of services received and/or to make suggestions about changes to
     existing services or new service elements. School managers are also invited to
      contact the EBP Manager at any time during the year to discuss any aspect of
      the Service.


10.   Complaints procedure
      Complaints should be addressed in the first instance to the EBP Manager. If a
      complaint cannot be resolved at this level, the matter should be raised in writing
      with the Assistant Director, Universal Services, CS&LL.


11.   Termination
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                              CARETAKING ADVICE AND

                          EMERGENCY CALL-OUT SERVICE

                            SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.

2.   CONTACT
     The lead contact for this service is Vic Tirant, Head of Relief Caretaking
     telephone: 020 8583 2943 or mobile 07956 456863
     e-mail: vic.tirant@hounslow.gov.uk

3.   PERIOD OF AGREEMENT
     This agreement commences on 1st April 2009 and ends on 31st March 2010

4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased. Payment is to be annually by internal transfer. Schools will receive
     a separate invoice for any additional services that are purchased. Payment is to
     be made within 30 days of the invoice date.

5.   OBJECTIVES OF THE SERVICE
     A centrally based professional advisory service. Advice is provided on
     caretaking, cleaning, security and building and equipment maintenance.

     The service complements the LA’s responsibilities as landlord - providing a 24
     hour emergency call-out service and also the LA’s Emergency Planning Service
     for any major disaster.
6.   DETAILS OF SERVICE TO BE PROVIDED

     1. Full Service
     1.a To arrange and authorise, on behalf of the Headteacher, temporary repair
         works resulting from vandalism during school holidays and during periods
         when the school caretaker is on leave or sick.

     1.b To advise Head teachers and governors on a wide range of cleaning and
         caretaking matters including general upkeep of the school, cleaning and
         related health and safety matters, giving advice on the purchase of
         equipment, flooring and security.

     1.c To plan, organise and deliver self-financing relief caretaker agency to
         schools that wish to purchase this service.

     1.d To assist Head teachers and governors with the preparation of Building
         Cleaning specifications in house.

     1.e To provide support and advice to Headteachers and governors on matters
         relating to the work schedules and responsibilities of caretakers and their
         career development.

     1.f   To assist schools with a disaster aftermath service in relation to cleaning
           and security after flooding, fires, vandalism etc.

     1.g To assist Head teachers in the recruitment of caretakers and cleaners in
         relation to the technical aspects of job descriptions, person specifications
         etc. and to give such advice at interview if required.

     1.h To assist Headteacher in the recruitment of caretakers and cleaners and
         their subsequent probationary periods.

     1.i   Hot water extraction carpet cleaning machine, floor sanding machine,
           scaffolding tower for light replacement in the halls and wet pick-up machine
           for floods and disaster are free on loan. Labour, material and transportation
           costs will be charged to the school. If such tasks such as floor sanding,
           light replacement, carpet cleaning etc is carried out by the relief caretaking
           agency, the school will be charged at a reduced cost.

     1.j   Free on loan vacuum cleaners and polishing machinery while an item is
           being repaired by the agency at reduced prices for in house cleaning.
           Please note labour and transportation costs will be charged to the school.

     1.k Organise training for caretakers in accordance with Health & Safety
         regulations and the cost will be charged to the school or in case where
         different schools attend the training the schools will equally share the cost.
1.l    To carry out induction training for newly appointed                       Site
       Managers/Caretakers appointed by schools between 1 and 3 days.

1.m    To assist the Headteacher and School Governors with matters
       surrounding the caretakers Code of Practice in accordance with Health &
       Safety regulations.

1.n    Working in close relationship with the Health & Safety Officers at the Civic
       Centre to advise Headteachers on matters relating to caretakers duties.

2. ADDITIONAL/ENHANCED SERVICE
Additional services are available to complement the Full Service at a charge to
be agreed with the school.

2.a To order cleaning and sanitary materials from approved suppliers on behalf
    of schools. Check and process invoices for payments by the schools.

2.b To make arrangements for the service and repairs of caretakers’ cleaning
    machinery at each school site. Check and process invoices for payments by
    the schools.

2.c To provide assistance with the management of cleaning services, making
    regular site visits as required.

2.d Help with the provision of relief staff if required to cover cleaner sickness.

2.e Assistance with maintaining high performance levels for school cleaning
    arrangements.

2.f   A wide selection of training courses and workshops, including:
      !    BICs 20 Cleaning Tasks
      !    Manual Handling COSHH
      !    Risk Assessments
      !    Basic Electrics
      !    Working at Heights
      !    Swimming Pool Operators (Hydrotherapy pool)
      !    Water Hygiene
      !    Carpet Cleaning
      !    Floor Sanding
      !    Safe Handling of Equipment
      !    Fire Safety
      !    First Aid
     3. PARTIAL BUY BACK SERVICE
     3.a One site visit/meeting per          annum     for   advice/guidance/support.

     3.b To arrange and authorise, on behalf of the Headteacher, temporary repair
         works resulting from vandalism during school holidays and during periods
         when the school caretaker is on leave or sick.

     3.c To provide support and advice to Headteachers and governors on matters
         relating to the work schedules and responsibilities of caretakers and their
         career developments.

     An enhanced level of support is available for any school making its own cleaning
     arrangements.

7.   PERFORMANCE STANDARDS
     The Headteacher feels confident that any advice provided is valuable and worthy
     of consideration in any decision making process relating to cleaning and/or
     caretaking issues.

     The service will comply with all Borough standards in terms of responding to
     correspondence and telephone calls.

     Telephone helpline support
     All telephone messages will be responded to within 24 hours
     95% of telephone calls answered within 5 rings

     Attendance at school
     An appropriately qualified member of the team will attend at the time agreed with
     the school.

     Response to written requests for information
     A written response will be provided within 5 working days of receipt of the
     request.

8.   SCHOOL'S RESPONSIBILITIES
     The school agrees to comply with the requirements of the Council’s financial
     regulations.

     The school will ensure that the Relief Caretaking Service is fully apprised of the
     workings of its security system and that changes to the system are brought to the
     attention of the service immediately.

     The school will notify the service at least 48 hours in advance when unable to
     attend a training course
9.    MONITORING
      The Head of Relief Caretaking, or his representative, will review the provision of
      the service with the Headteacher on an annual basis.

      The Relief Caretaking team seeks to continually improve its standard of
      performance within the period of the service level agreement. Any suggestions
      on ways that the service can be improved should be addressed to Vic Tirant,
      Head of Relief Caretaking.

11.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Relief Caretaking. If you are not satisfied that your complaint has been
      resolved properly, you should write to David Adams, DS Catering General

12.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                             CONDITIONS OF SERVICE

                           SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.

2.   CONTACT
     The lead contact for this service is John Reece, Head of HR (CS&LL)
     telephone: 020 8583 2680
     e-mail: john.reece@hounslow.gov.uk

3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April 2009 and ends on 31 March 2010.

4.   CHARGE
     Initial charges for the Conditions of Service package to schools will be based on
     the formula below. At the year-end an adjustment will be made, crediting or
     debiting the school in the light of the total expenditure of all participating schools
     against the areas covered. The charge and year-end adjustment will be
     calculated using a formula based on pupil numbers.

     Payment is to be annually by internal transfer. Schools will receive a separate
     invoice for any additional services that are purchased. Payment is to be made
     within 30 days of the invoice date.

5.   OBJECTIVES OF THE SERVICE
     Schools buying in to this service enable a pooled budget to be created which
     supports the services set out below, an insurance type scheme. For participating
     schools the benefit this offers is that costs, such as those associated with long
     term absence, are levelled out across all schools in the scheme therefore
     minimising the year-to-year variations in cost for each individual school.

     For schools that are not part of this scheme the costs of supporting these
     conditions of service must be met directly from the school budget. The costs
     relating to conditions of service can vary greatly from year to year as by far the
     largest cost is the cover for long term sickness (which by its nature is variable).

     This service supports certain Conditions of Service, both nationally and locally
     agreed and complements the service that is centrally funded by the Local
     Authority in respect of supply cover for Teacher Trade Union facility time, ante-
     natal and maternity. The charge for the scheme covers costs associated with
     administration of the scheme (e.g. re-coding of staff on long term absences and
     administration of the long-service awards).

6.   DETAILS OF SERVICE TO BE PROVIDED

     Long Term Sickness Cover: the pooled budget will support the salary costs for
     all primary staff after 10 working days’ absence and teaching staff in secondary
     schools after 20 working days’ absence. The scheme does not cover staff that
     might be employed by schools for extended school initiatives, e.g. extended day
     care, Neighbourhood Nurseries, etc. Cover will continue to apply in cases where
     the school takes appropriate action in accordance with the management of
     absence policy. Cover may be suspended in individual cases if the management
     of absence policy is not appropriately applied. Prior to suspension of cover a
     written notification would be issued to the school with a recommendation of the
     action to be taken which, if followed, would avoid the suspension of cover.

     Please note that for staff contracted to work only during specific periods (e.g.
     term time only contracts) any days falling outside the specified work period will
     not count as working days. For example, if a teacher was absent for the last 5
     working days of a school term, those 5 days would be counted but any on-going
     period of incapacity during the school holiday period would not count towards the
     trigger point at which the scheme would support the salary costs. If the teacher
     continued to be absent at the beginning of the next term the count would
     resume.

     For part time staff working fewer than 5 days per week, a calendar week of
     absence will be counted as 5 days towards meeting the trigger point (unless any
     part of that week fell within a period where the employee would not work –e.g.
     school holiday period for a term time only worker).

     Jury Service Cover: the pooled budget will cover the costs of cover (e.g. supply
     teachers) used for staff called for jury service. Staff will be responsible for
     completing the necessary documentation in order to claim all due allowances
     from the court. These allowances will offset part of the costs of cover.

     Cover for JP duty: the pooled budget will cover the cost of cover for full-time
     staff other than Headteachers, who serve as JPs. The maximum amount of
     cover supported by the scheme will be the entitlement for time off for JP duty as
     given in the Local Authority’s local agreement. Schools must inform CS&LL
     Human Resources staff for whom a claim will be made at the start of each
     financial year.

     Employee Counselling Service: the pooled budget gives school staff access
     to the Hounslow Council’s Employee Counselling Service. The service gives
     staff the opportunity to talk to a counsellor in confidence about personal or work
     related concerns.

     Long Service Awards: the pooled budget is used to fund gifts and an annual
     award ceremony for long serving staff.
7.    PERFORMANCE STANDARDS
      The service aims to provide a timely and cost-effective service and is periodically
      benchmarked against alternative providers.

      The service will comply with all Borough standards in terms of responding to
      correspondence and telephone calls.

8.    SCHOOL'S RESPONSIBILITIES
      To provide timely submission of information relevant to the running of the
      scheme (e.g. details of sickness absence). Late submissions (4 weeks after the
      relevant period) may lead to the absence not being accepted under the scheme
      or only part of the absence being accepted.

9.    MONITORING
      Schools regularly have the opportunity to comment on the quality of service
      delivery through surveys sent by the LA.

11.   COMPLAINTS PROCEDURE
      Concerns about the service should first be raised with the identified HR contact
      for the school or the identified team leader within the HR Service. If the matter is
      not resolved satisfactorily the matter can be raised with the Head of HR. If after
      following this route you are not satisfied that your concern has been resolved
      properly, you may submit a complaint in writing to the Assistant Director,
      Resources and Commissioning.

12.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                      GOVERNING BODIES SUPPORT SERVICE

                            SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is:
     Karen Harrison
     Head of Governing Bodies Support
     telephone: 0208 583 2643
     e-mail: Karen.harrison@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences on 1st April 2009 and ends on 31st March 2010.


4.   CHARGE
     The charges to schools will be in accordance with the level of service that is
     purchased. Payment is to be annually by internal transfer. Schools will receive
     a separate invoice for any additional services that are purchased. Payment is to
     be made within 30 days of the invoice date.


5.   OBJECTIVES OF THE SERVICE
     •  To provide a range of services to strengthen and support governing bodies
        to enable them to increase their effectiveness to lead and sustain school
        improvement so that the quality of provision and standards are raised for all
        children and young people.

     •    To enable governors to comply with their legal responsibilities and focus on
          their key roles - strategic direction, monitoring and accountability.

6.   DETAILS OF SERVICE TO BE PROVIDED
     The following traded services are available either individually or in any
     combination:

     a) Advice, Development and Training
     •   Comprehensive Induction Materials and Support for New Governors

     •   Access for all Governors and Clerks/Correspondents to the range of
         development, training and briefing sessions provided in the termly
         programme of courses. This includes a core programme addressing
         primary responsibilities and timely sessions on the current issues of the
         period

     •   Support for Clerks including 1-1 session with newly appointed clerks if
         requested. Termly Newsletter Update for Clerks and Correspondents

     •   Training and development sessions for whole governing bodies tailored to
         individual needs

     •   Advice and Support in response to telephone calls or email including 24
         hour answerphone ‘helpline’ requests

     •   Support for new Chairs of Governors including options for written
         guidance, support meetings and mentoring

     •   Regular information keeping governors up to date with current issues
         including annual School Governors’ Yearbook , Link Governors
         network,copies of Governors’ Agenda magazine for each governing body

     •   Support for Recruitment of governors, including posters, leaflets and
         additional information for potential governors. Referral of relevant
         applications from the School Governors One Stop Shop

a.ii) Additional option available in conjunction with training buy
    • Access to Modern Governor E-learning modules- on line interactive
       training, wide range of 30 minute modules on variety of relevant topics.
       Any completed online training will be recorded for the governing body
       training record to provide evidence for FMSIS, Ofsted etc.

         (This option costs £299 or £399 respectively if purchased directly from the
         company rather than as part of our Service Level Agreement)

b)       Clerking Service

     •   Preparation and circulation of notification and agenda and associated
         minutes, reports and papers supplied to us, for up to 6 full meetings of the
         governing body in consultation with the Chair and Headteacher.

     •   Preparation of folder of governing body papers for the meeting including
         signing in book, attendance sheet, list of governors, spare agendas,
         minutes, Director’s Reports, Instrument of Government and Guide to the
         Law and (if required) any responses to governing body queries from the
         minutes of the last meeting.
          •    Production of minutes of governing body meetings including arrangements for
               typing in standard format, arranging for amendment/approval of the draft by the
               Chair and Headteacher circulation to governors.


          •    Maintenance of central record of minutes for inspection, including separate
               filing of confidential items and ensuring that signature copies of the minutes
               are provided, including a signed copy for school file

          •    Maintenance of records of governors’ attendance and preparation of
               letters as required, to inform governors of their removal because of non-
               attendance

          •    Recruitment and Training of Correspondents, allocating Correspondents
               to Governing Bodies, issuing clear guidance notes and pro forma minutes.
               Provision of an alternative correspondent in most cases, when we are
               notified in advance that the assigned Correspondent cannot attend.
               Processing payments for Correspondents once work completed

          •    Identifying comments and queries in governing body minutes and obtaining
               responses where required for the next time-tabled meeting

          •    Provision of advice on legal/ procedural issues from the Correspondent at
               Governing Body meetings

     Additional full governing body meetings can be serviced for an additional charge

     b.ii Clerking for Complaints, Contractual Review, Discipline, Exclusion and
     Grievance Panels

          •    Governing Bodies Support can be asked to provide a clerk and prepare
               minutes for these meetings where it is recommended that the Clerk is
               independent from the school.


7.   PERFORMANCE STANDARDS
      • The Service will be delivered by experienced staff with extensive
         knowledge of governing body law, procedures and best practice in line with
         national standards for Co-ordinators of Governors Services

      •       Telephone/email helpline support - messages will be responded to within 2
              working days. Urgent enquiries will be answered on the same day wherever
              possible.

      •       Written and verbal evaluations of courses 95% positive

      •       Average good rating in response to Audit Commission Survey question on
              support for Governance
      •       Training programme to be responsive to requests

      •       Service endeavours to be responsive to requests from Chairs, Heads,
              Governors and Clerks by regular surveys, letters to new Heads and Chair,
              and through governor exit surveys

      •       Agendas will be dispatched to comply with legal deadlines for 7 clear day’s
              notice.


8.   SCHOOL'S RESPONSIBILITIES
       • To notify Governing Bodies Support of new governors and their contact
         details as soon as possible after their appointment and of any changes ,
         resignations or other departures, and changes in contact details for their
         governors including the dates of changes where known.

          •    To give at least half a term’s notification of requests for whole governing
               body training session, then to supply clear information on topic(s)to be
               covered and suggested dates which have been agreed by governors.

          •    To send non confidential queries to group email addresses
               governingbodies@hounslow.gov
               or
               governortraining@hounslow.gov

          •    Governors to book places on training courses before attending and to
               notify Governing Bodies Support in advance if unable to attend a booked
               session

     For Clerking Service

          •    To notify planned dates, times and venues of Governing Body Meetings
               and of any changes. If the proposed date is within less than 4 weeks and
               a Correspondent is requested please contact the Governing Bodies
               Support Team before finalising a date if at all possible.

          •    To notify agenda items and ensure any papers for circulation are received
               by Service two weeks before the meeting. If this is not possible then
               discuss with the Service.

          •    Chair and Head to send amendments to draft minutes within two weeks of
               receipt.

9.   MONITORING
     The Governing Bodies Support Service seeks to continually improve its standard
     of performance within the period of the service level agreement. Feedback
     sheets are used for all training courses. Annual or bi-annual surveys are sent on
     other aspects of the service. New Heads and Chairs also invited to suggest
      improvements. Any suggestions on ways that the service can be improved
      should be addressed to Karen Harrison, Head of Governing Bodies Support.


11.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Governing Bodies Support. If you are not satisfied that your complaint
      has been resolved properly, you should write to the Assistant Director, Universal
      Services.


12.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                                 PAYROLL SERVICE

                          SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the Payroll
     Service provided and the responsibilities of both the school and the Council in
     respect of this service. The SLA sets out, in particular, the details of the Payroll
     Service that will be provided, its cost, performance standards, who will provide it
     and how it will be monitored. It also details any responsibilities that must be met
     by the school to enable the service to be provided.

2.   CONTACT
     The lead contact for this service is:
     Joanna Waddy, Payroll Manager
     Telephone: 0208 583 5665
     E-mail: Joanna.waddy@hounslow.gov.uk

3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April 2009 and ends on 31 March 2010.

4.   CHARGES
     Payment is to be annually by internal transfer. Schools will receive a separate
     invoice for any additional services that are purchased. Payment is to be made
     within 30 days of the invoice date.

     This charge is based on the school using the Council’s HR service. If this is not
     the case then the level of payroll service required will need to be assessed, and
     a price will have to be negotiated individually with the school.

5.   OBJECTIVES OF THE SERVICE
     To provide a comprehensive payroll service ranging from the initial setting up of
     pay records to the management of statutory and voluntary deductions and end of
     year returns. Our core aims are:
     •    That all employees receive the correct payments at the specified dates in
          the most efficient, economical and confidential way.
     •    Correct interpretation and implementation of pay awards, conditions of
          service, and any legislation concerning statutory payments and deductions.
     •    Provide a secure and controlled environment where the employees'
          personal data will only be available to authorised individuals.


6.   DETAILS OF SERVICE TO BE PROVIDED

     Staff Records
•   secure and controlled maintenance of payroll records for all employees
    complying with the Data Protection Act, combined with the retention of
    all documents required for statutory payroll operations, and audit
    requirements. Liaison with HM Revenue and Customs (HMRC) during
    any statutory audits performed.

•   control and administration of Statutory Sick and Maternity Pay inter-
    related with the local government and teacher’s occupational schemes
    and conditions of service (including requirements for paternity and
    adoption leave).

•   preparation of computer input from documentation supplied by the
    School and CS& LL Human Resources Section.

•   full compliance with HMRC, Benefits Agency, Teachers' Pension
    Agency, and the Local Government Pension Scheme contribution
    requirements both during the year and at year end - including the
    provision and dispatch of P60s, any applicable P11Ds and the
    respective year-end contribution returns.

•   operation of other statutory deductions from pay, (e.g. court orders,
    Council Tax orders) including control and transfer of monies at monthly
    intervals to the appropriate bodies.

•   operation of voluntary deductions, (eg. Council Tax payments and union
    subs) and transfer of monies to the appropriate council system or the
    appropriate body.

•   ability to include associated pay additions such as bonus, specified
    allowances, travel and subsistence, overtime, etc., together with the
    appropriate statutory deductions.

•   payment and deduction of General Teaching Council amounts, and
    production of required reports.

•   implementation of incremental and pay awards, together with the
    automatic calculation of retrospective pay awards.

•   verification of computer input acceptance.
 •      comprehensive build-up to gross pay and net pay calculations taking
        into account all legislative requirements.

 •      provision and despatch to the School of pay advices in Hounslow’s
        confidential format.

 •      automatic issue of P45, and other leaver documentation.

 •      completion of statutory returns for payroll operations e.g. National
        Statistics Office New Earnings Survey / Census of Employment,
        voluntary returns for local government and other agencies.

 •      completion of routine enquiry forms such as earnings for educational
        grants, mortgage and other status enquiries.

Other Information

  •     provision of advice to the client on all aspects of payroll and allied
        operations with speedy response times to all enquiries.

  •     Payroll Services will provide training and advice in connection with
        preparation of information relating to the provision of the Services.


Payment Functions

  •     all salary payments will be made monthly on the last banking day of the
        month, by direct credit transfer through the Bankers Automated
        Clearing Services. It is understood that no cash or cheque payments
        will be required.

  •     issue of advance payments upon special request by school through
        CS&LL Human Resources, following demonstration of employee
        financial hardship.

  •     Processing of stopped/recalled payments, and              the   issue   of
        replacements in accordance with the Council’s policy.

Financial Information

  •     direct interface of employee gross pay details and employer costs to
        Hounslow’s financial system.

  •     recovery of any overpayment of salary that may occur, with adjustment
        of the employees payment record on the payroll system and issuing of
        an invoice, if required. Automatic follow up of unpaid invoices.
7.   PERFORMANCE STANDARDS
     •  payment of pay award with arrears - on the next payment date following
        notification, if received by the payroll deadline.

     •    pay days - all pay dates agreed with the client will be met.

     •    pay adjustments - all pay adjustments received by the timetabled deadlines
          will be actioned on the next pay day.

     •    HM Revenue and Customs (tax office) end of year and payments deadlines
          - all statutory deadlines will be met.

     •    response to correspondence within ten working days.

     •    telephone enquiry direct line - operational five days a week 8.30 a.m. to
          17.00 p.m. 95% of telephone calls answered within 20 seconds.

8.   SCHOOL'S RESPONSIBILITIES
     • The school agrees to meet published deadlines.

     •   The school will notify Payroll Services, or Human Resources, of any relevant
         changes to employee details as soon as possible. The school must use
         standard stationery, where possible, and ensure documents are appropriately
         authorised and sent securely.

     •   The school will ensure Payroll Services is kept up to date with a correct list of
         authorised signatories.

     •   The school will inform Payroll Services of any payment errors found as soon
         as possible, to allow for speedy correction of employee records.

     Schools that have not bought into the payroll service, as outlined in this
     agreement, will have to provide certain financial information in order for the
     Council to fulfil statutory obligations regarding pensions. There will be an
     appropriate charge to the school as necessary to cover these activities.

9.   MONITORING
     The Payroll Manager, or his representative, will review the provision of the
     service with school representatives through a range of methods. There is
     currently a Finance Shared Services Centre being formed, which will lead to
     improved service level information and development of improved consultation
     with schools.

     The Finance Department seeks to continually improve its standard of
     performance within the period of this service level agreement. Any suggestions
     on ways that the service can be improved should be addressed to Joanna
     Waddy, Payroll Manager.
11.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Payroll Manager. If you are not satisfied that your complaint has been resolved
      properly, you should write to the Head of Shared Services.

12.   TERMINATION
      This agreement runs for 1 year. However termination, in writing, can be given by
      a term’s notice on 31 August, 31 December or 1 April.
                      SCHOOLS FINANCIAL SUPPORT SERVICE

                            SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.

2.   CONTACT
     The lead contact for this service is
     Donald Fraser, Schools Financial Services Manager
     Telephone: 0208 583 2845
     e-mail: donald.fraser@hounslow.gov.uk

3.   PERIOD OF AGREEMENT
     This agreement will commence on 1st April 2009 and end on 31st March 2010.


4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased by the school.

     Payment for core services will be made annually in April by internal transfer (or
     invoice to full cash schools). Schools will receive a separate charge for any
     additional services that are purchased.


5.   OBJECTIVES OF THE SERVICE
     The Schools Financial Services Team will provide high quality financial
     management advice and support service to Schools, working together with
     Headteachers, Governing Bodies and school administrators.

     The Service will seek to deliver a cost effective and forward-looking approach to
     developing a locally delivered schools financial management service.

     The service will seek at all times to maintain a high standard of professional
     service delivery, delivering to schools accurate and timely financial information
     and supporting value for money in local decision making.
6.   DETAILS OF SERVICE TO BE PROVIDED

     There are three options available: Full Service, Partial Buy Back and
     Bursarial Support.

     Full Service

     Schools which buy back the full financial support service will receive regular on-
     site support and advice and a variety of spreadsheet information to help with day
     to day queries and predicting expenditure patterns for both the current and future
     financial years. There is flexibility to match the differing needs of different types
     of schools.

     o Help with calculating the school budget and entering it on the SIMS FMS
       system;
     o Producing staffing cost projections, budget projections etc., as required;
     o On-site support and advice on FMS, and general financial issues.
     o Telephone help line support for all queries relating to the day-to-day
       operation of the FMS module;
     o Unlimited telephone support re general bursarial queries, ledger
       maintenance, and creditors & debtors
     o Budget monitoring sheets in the Autumn and Spring terms, showing
       expenditure against estimates, plus the projected year-end position.
       Additional monitoring sheets will be available at cost (see below) on request;
     o End of year financial report showing a comparison of year-end actuals with
       the budget estimates.
     o Assistance with the annual Consistent Financial Reporting return and
       mapping;
     o Attendance, if required, at one governing body or sub-committee per year.
       This would include the preparation of additional material if needed;
     o Advice on the requirements of the LA Financial Regulations and Standing
       Orders;
     o Assistance with monthly reconciliation if required;
     o Advice and assistance, where necessary, with year-end procedures on SIMS
       FMS;
     o Advice on preparing to meet the Financial Management Standard in Schools
       (FMSiS);
     o Includes one place at an Admin Officers’ Workshop during the course of the
       year.

     The School Financial Services Team will usually be able to assist schools with IT
     problems of a non-technical nature and operational difficulties caused by user
     error.
     They will not generally have the necessary expertise to solve problems of a technical
     nature, and schools are encouraged to buy into additional IT support to ensure that
     they have the full back up necessary to ensure the efficient operation of the financial
     management and related modules.
     Partial Buy Back (Including telephone support)

     o Advice regarding setting up of a new financial year and year-end procedures
       on the school SIMS FMS system.

     o Unlimited telephone support re general            bursarial   queries,   ledger
       maintenance, and creditors & debtors

     o Help with interpretation of the LBH Financial Regulations, DCSF financial
       regulations and assistance and advice regarding the treatment of VAT, CFR,
       licensing etc.

     o Site visits can also be arranged at an additional charge.

     Bursarial Support Service
     This gives the school the services of a peripatetic bursar for a minimum of one
     half-day per week during term time. The service and frequency can be tailored
     to the needs of an individual school.

     Additional Services (at cost)
     o Monthly visit to update the Agresso report onto the school system;
     o Preparation of additional budget monitoring reports;
     o Carrying out preliminary and final close for school on SIMS FMS system
       (including preparing the school’s year-end submission for CFR)
     o Training for new administrators and/or finance staff on a one to one basis;
     o Attendance at more than one governing body meeting, including a
       presentation to governors;
     o Attendance at periodic school finance briefings (free to buy-back schools)

     Subject to the availability of staff, temporary cover can be arranged during the
     absence of the school admin officer or bursar at very competitive rates. (These
     temporary staff will have experience of working with school finances in
     Hounslow.)

7.   PERFORMANCE STANDARDS
     The Schools Financial Services Team will at all times provide a professional,
     courteous and efficient service to schools.

     Schools may expect to receive timely and accurate finance support from the
     Section and minimum Council standards will apply as follows:

     o An appropriate qualified member of the team will attend at the time agreed
       with the school

     o 95% of telephone calls answered within 5 rings

     o Where possible, a full written response (including e-mail responses) will be
       provided within ten working days of the receipt of a school query.
      o Where an immediate answer is not possible the Section will acknowledge
        receipt of a school’s query and respond more fully as soon as possible.

8.    SCHOOL'S RESPONSIBILITIES
      o The school agrees to comply with the requirements of the Council’s financial
        regulations;

      o The school will provide a suitable working environment for visiting finance
        staff including access to the school’s FMS module;

      o The school will raise any issues of service delivery, or requirements for
        additional services initially with the named field officer;

      o To undertake training as appropriate on day to day financial matters, either
        on-site on a one-to-one basis or off site when training can best be delivered
        as a group.

9.    MONITORING
      The Manager, Schools Financial Services Section, or his representative, will
      review the provision of the service with the Headteacher on an annual basis.

      The Schools Financial Support Team seeks to continually improve its standard of
      performance within the period of the service level agreement. Any suggestions
      on ways that the service can be improved should be addressed to Donald
      Fraser, Schools Financial Services Manager.

10.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Schools Financial Services Manager. If you are not satisfied that your complaint
      has been resolved properly, you should write to the Head of Finance, Resources
      and Commissioning, Children’s Services & Lifelong Learning.

11.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                            HUMAN RESOURCES SERVICE

                                  AND ADDITIONAL

             RECRUITMENT AND RETENTION STRATEGY SERVICE

                           SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.

2.   CONTACT
     The lead contact for this service is:       John Reece, Head of HR (CS&LL)
     telephone: 020 8583 2680
     e-mail: john.reece@hounslow.gov.uk

3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April 2009 and ends on 31 March 2010.

4.   CHARGE
     The charges to schools will be in accordance with the level of service that is
     purchased by the school. Charges for the main HR Service and the Additional
     Recruitment and Retention Strategy Service will be calculated on a formula
     basis.

     A partial service may be negotiated (please see note under 6.1 below) and the
     charge for this agreed between the School and the Head of HR. Where a partial
     service is agreed the individual costing of this will be reviewed on an annual
     basis.

     For schools not purchasing this service individual transactions may be possible.
     These will be considered case-by-case but indicative costs are:
     Per Primary NQT appointment from the primary pool: £1,750
     Per Secondary NQT appointment from the secondary database: £1,250
     Per Work Permit: £250

     Payment is to be annually in January and an invoice will be issued accordingly.
     Schools will receive a separate invoice for any additional services that are
     purchased. Payment is to be made within 30 days of the invoice date.
5.    OBJECTIVES OF THE SERVICE
      To provide discretionary HR services designed to support schools and be
      complementary to statutory/strategic HR services funded directly by the Council:

      •   HR Administration – to undertake administrative HR functions such as: issuing of
          employment contracts, processing of CRB checks, liaison with the school’s
          payroll provider to ensure correct salary payments and placement of recruitment
          adverts. Please note that during the course of 2009-10 the provision of this
          service will be moved to the Schools Team in the Council’s HR/Pay Shared
          Services Centre. From 2010-11 it is anticipated that there will be a joint SLA for
          HR Administration and Payroll.
      •   HR Advisory – to provide advice and support in complex HR matters e.g.
          employee relations casework and implementation of the national framework of
          pay and conditions for the school workforce.
      •   Recruitment and Retention Strategy – to provide a range of strategic measures to
          support Hounslow schools in recruiting and retaining staff, including the provision
          of a Council run medium for on-line job advertising, running publicity campaigns
          to raise the profile of the Council’s maintained schools as employers of choice,
          running specific recruitment campaigns/initiatives as determined in consultation
          with Headteacher representatives (e.g. NQT recruitment).

6.    DETAILS OF SERVICE TO BE PROVIDED

6.1   THE MAIN HR SERVICE
      Full service: The services outlined below are all included in the traded service. As
      the nature of HR issues in schools varies over time and between establishments it is
      possible that some of these services will be used only occasionally and sometimes
      not at all by an individual school. Nevertheless, there is an advantage in purchasing
      the complete package as the component parts inter-relate in such a way that to offer
      them separately may be a more expensive option (*see note below). 100% buy
      back also provides the advantage of flexible support and response to circumstances
      that are difficult to anticipate.
      Partial service: Where schools would prefer to purchase only parts of the
      service it may be possible to agree a specifically tailored charge. Schools need
      to be aware that if certain parts of the package are not bought the school will
      need to ensure that information is collated and communicated in a required
      format for purposes such as:

      •   The school notifying the relevant payroll providers of all pay adjustments
          including general pay awards
      •   The statutory requirement for community schools to provide details of all staff
          appointments to the Local Authority
      •   The school providing the Local Authority with data required for statutory
          returns such as the Teachers’ Pensions annual service return, the 618G
          survey and General Teaching Council audits.
Advice on Conditions of Service and Basic Matters of Employment Law:
• Provide advice on the telephone or at the HR office regarding the range of
  conditions of service relevant for all staff in the school workforce.
• Provide advice on the telephone or at the HR office on basic matters of
  employment law (access to the Council’s solicitors for specialist legal advice
  is not included in this but is available separately).

Employee Relations Case Work:
• Provide advice and support in the handling of employee relations casework
  including disciplinary, capability, grievance, redundancy and management of
  absence procedures and TUPE transfers. This includes the availability of
  general telephone advice on a daily basis, advice on the drafting of letters
  and completion of other paperwork involved in specific cases and, by
  arrangement,       attendance      at    case     conferences  and   formal
  interviews/hearings. Formal minute taking of meetings does not fall within
  this service.

Salary/Gradings:
•  Provide advice on the telephone or at the HR office concerning statutory
   provisions of the School Teachers’ Pay and Conditions Document.
•  On submission from the school of a completed job description and
   questionnaire - undertake job evaluations for posts falling under Green Book
   conditions (NJC for Local Government Services).
•  Provide professional HR advice at pay appeal hearings.

Advertising and Recruitment Strategy:
• Directly place adverts in the TES and arrange placement of adverts in other
  media through the Council’s advertising agency and pay invoices in respect
  of these adverts (schools will be charged for the cost of the advert as
  invoiced by the relevant journal/agency, this will generally be at a discounted
  rate negotiated by the Council or its advertising agency).
• At no extra charge, to include all adverts for teaching posts in an electronic
  vacancy bulletin. This is emailed weekly during term time to all individuals
  and institutions registered with the HR Service (some 2260 email addresses
  as at September 2008).
• At no extra charge to include all adverts for teaching posts on the “e-teach”
  website (over 70,000 hits per year for Hounslow jobs as at September 2008).
• Run campaigns/initiatives as prioritised by steering groups of school leader
  representatives to maintain a high profile for the Council and its maintained
  schools as employers of choice for school staff. This includes attendance at
  recruitment fairs run by teacher training institutions; running open events in
  Hounslow (e.g. for prospective NQTs and leadership staff); maintaining an up
  to date web site, ‘Teach in Hounslow’ as a central hub for teacher recruitment
  strategy (this includes job adverts for teaching posts at no additional charge,
  the site receives an average of 8,000 hits per month during term time as at
  September 2008).
• Work in liaison with the West London GTP Consortium to provide
  employment based routes into teaching via the Graduate Teacher and
  Overseas Trained Teacher programmes.
•   At no extra charge to include all adverts for school support staff posts on the
    Hounslow Council web site for job vacancies.

Leadership Appointments:
•  Administrative support will be made available in recruitment and subsequent
   stages of the appointment process of Headteachers, Deputy Headteachers
   and Assistant Headteachers. This includes the placing of the advert (see
   ‘Advertising and Recruitment Strategy’ above), the sending out of recruitment
   packs as provided by the school, the receipt of completed application forms,
   the copying and circulation of the forms to members of the appointment
   panel, the call up of candidates to interview and of references and circulation
   to panel members of the schedule for the interview day. Note – delivery of
   this service is reliant on schools providing the relevant information and
   materials in reasonable time. Circulation of papers prior to shortlisting
   requires a minimum of 4 working days between closing date and shortlisting
   date. Reference and candidate call ups require a minimum of 5 working days
   between notification of the shortlisting decision and the interview date.

Supply Teaching Agency:
• Maintain a partnership with an external supply teacher agency to offer a
  service to all Hounslow schools. In liaison with a working group of school
  leader representatives, monitor the performance of the agency and, as
  necessary, re-tender to ensure good value.

Retention Strategy
•  Operate Starter Homes initiatives with Housing Associations and the Housing
   Department. Liaison with the Housing Department to ensure that teachers
   are at the forefront of local key worker housing initiatives.
•  Childcare – Act as a point of information for teachers and publicise local and
   national childcare information, including childcare vouchers.
•  Research and publicise potential initiatives, e.g. health care schemes, gym
   membership, flu jabs.

Payroll Instructions:
• Liaison with the school’s payroll provider to ensure prompt and accurate
  payment of staff (an extra charge may have to be applied for this service if
  schools do not use the Council’s payroll provider and processing is
  consequently more expensive to the HR Section). This includes instructions
  in respect of starters/leavers, revised appointments, incremental progression,
  negotiated pay awards and deductions in respect of unpaid leave of absence
  and strike action.

CRB and List 99 Checks (and ISA from autumn 2009):
• The HR Service will act as a CRB Registered Body. For schools purchasing
  the HR Service there will be no further administrative charge for undertaking
  CRB Disclosure Checks on newly appointed staff and volunteers. The school
  will need to pay the charge set by the CRB for each individual Disclosure
  Check. The school will be responsible for submitting correctly completed
  CRB forms and for checking proof of identity in accordance with CRB/Local
  Authority guidance.
      •   Schools will be notified of the completion of the CRB check (including
          reference number). The Headteacher will be notified in all cases where a
          Disclosure Check reveals a criminal record.
      •   Pending return of the completed Disclosure from the CRB a check will be
          made by the HR Section against List99 and the Headteacher notified if a
          prospective employee is identified on the list.
      •   Arrangements will be implemented in respect of the vetting and barring
          scheme operated by the Independent Safeguarding Authority in readiness to
          provide this service from the date of implementation (autumn 2009).

      Staff Information:
      •  Provide information to school staff on a range of service conditions including
         the teachers’ pension scheme (the Council’s administrators for the Local
         Government Scheme should be contacted for anything other than general
         details of the scheme), maternity provisions, sickness pay entitlements, etc.

6.2   ADDITIONAL RECRUITMENT AND RETENTION STRATEGY SERVICE
      Certain R&R activities are identified under 6.1 and included in the charge for the
      main HR service. The following services are identified as additional and may be
      purchased by schools under a separate one-off annual charge as shown on the
      charging schedule or through individual transactions.

      NQT Recruitment
      • Access to the Primary Pool Database – providing an initial pool of c.100
        primary NQT applicants who have been recommended from a screening
        process involving interviews and reference checks.
      • Access to the Secondary NQT Database – providing details of an initial pool
        of c. 100 secondary NQT applicants that have been subject to a preliminary
        screening process to check appropriateness of current training.

      Work Permits
      • Apply for work permits and extensions to work permits. Provide advice on
        developing regulations affecting employment of non EC nationals.

7.    PERFORMANCE STANDARDS
      The service will be provided by teams dedicated to schools work. Managers in
      the service will be experienced and knowledgeable in schools HR matters.

      100% of contract letters issued within statutory period and copied to the
      Headteacher.

      Instructions to the school’s payroll provider forwarded in required format and
      within deadline for earliest available pay run, in line with published schedules.

      All checks undertaken by the HR Section will be tracked (e.g. CRB, medical, and
      GTC). Delayed returns chased for completion on monthly basis.

      All adverts will be processed accurately and to required timescale in line with
      published schedules.
     Responses to recruitment enquiries sent for same day first class despatch on
     normal working days (or next day for enquires received after 3.45 p.m.).

     Response to general written queries within 10 days of receipt.

     Full, timely and accurate administrative arrangements made for leadership
     appointments (i.e. preparation of recruitment pack, processing of application
     requests, circulation of paperwork to panel, call up of candidates and take up of
     references).

     Job evaluations completed within 20 working days.

     Periodic alerts will be provided to schools for long-term sickness absence cases
     that may require review.

     Where tested at Employment Tribunal advice provided proves to be robust.

     The service will comply with all Borough standards in terms of responding to
     correspondence and telephone calls.

8.   SCHOOL'S RESPONSIBILITIES
     To submit instructions (e.g. for new and amended appointments) appropriately
     authorized and with full accurate details provided on standard stationary (as
     issued by the HR Service).

     To submit documentation in accordance with published deadline schedules (e.g.
     for adverts and pay runs).

     To undertake preliminary checks on documents submitted to HR (e.g. to ensure
     that CRB Disclosure forms have been correctly completed).

     To adhere to UK Border Agency regulations concerning employment of non EC
     nationals.

9.   MONITORING
     Schools regularly have the opportunity to comment on the quality of service
     delivery through surveys sent by the LA.

     The work of the Recruitment and Retention Strategy Team is monitored by the
     Primary Heads Working Party and the Secondary Recruitment Group (both
     comprising of School Leaders). Work priorities for the service are also
     established in consultation with these groups.

     The HR Service seeks to continually improve its standard of performance. Any
     suggestions on ways that the service can be improved should be addressed to
     John Reece, Head of HR.
11.   COMPLAINTS PROCEDURE
      Concerns about the service should first be raised with the identified HR contact
      for the school or the identified team leader within the HR Service. If the matter is
      not resolved satisfactorily the matter can be raised with the Head of HR. If after
      following this route you are not satisfied that your concern has been resolved
      properly, you should write to the Assistant Director, Resources and
      Commissioning.

12.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                                TEACHING SUPPORT

                           SERVICE LEVEL AGREEMENT


1   PURPOSE OF THE SLA
    The purpose of this Service Level Agreement (SLA) is to define the rights and
    responsibilities of both the school and the council in respect of this service. The
    SLA sets out, in particular, the details of the service that will be provided, its cost,
    performance standards, who will provide it and how it will be monitored. It also
    details any responsibilities that must be met by the school to enable the service
    to be provided.


2   CONTACT
    The lead contact for this service is:-
    Jenny Capstick – Professional Lead, Teaching Support
    Tel: 0208-583-6600
    Email: jenny.capstick@hounslow.gov.uk


3   PERIOD OF AGREEMENT
    This agreement commences on 1st April 2009 and ends on 31st March 2010.

4   CHARGES
    The charges to schools will be in accordance with the level of service that is
    purchased.
    Total Buy Back
    An entitlement of time will be allocated to schools calculated according to the
    identified funding for Teaching Support in each school’s delegated budget.
    Schools that elect a total buy back can also purchase additional time during the year
    at the same rate as that for total buy back.
    Partial Buy Back
    Schools can buy back days or part thereof at (£67 per hour – Advisory Teachers,
    £27 per hour – Specialist Teaching Assistant’s). It is preferable that this be
    negotiated at the beginning of the financial year although we are able to consider
    purchase of days or hours at anytime.
5   OBJECTIVES OF THE SERVICE
    To provide a wide range of specialist support and advice to schools, parents,
    governors and the LA on all aspects of additional and special educational needs.
    To ensure that there are positive outcomes for every child through the
    implementation of School Action Plus of the Code of Practice for Special Educational
    Needs and the use of the Common Assessment Framework (CAF).
    Deliver training and development activities to schools and Early Years settings in all
    areas of special and additional educational needs.
    To contribute to an integrated working model of service delivery as members of
    multi-professional area based early intervention teams.
    Ensure that new developments, legislation and government initiatives (e.g. Every
    Child Matters, Disability Discrimination Act, Common Assessment Framework) are
    disseminated, understood and effectively adopted across the LA.


6   DETAILS OF SERVICE TO BE PROVIDED
    A.     Centrally Funded

    1.   Response to requests for involvement at School Action Plus of the Code of
         Practice. This may include: Review of school’s interventions at School Action, a
         clearer identification of need as necessary, consultation and advice to staff,
         parents and pupils. (Additional interventions e.g. individual work with pupils,
         small group focused teaching for a targeted period can be purchased under the
         buy back part of the Service’s delivery – see below)

    2.   Contribute to the statutory assessment of pupils with additional and special
         educational needs.

    3.   Monitoring of pupils with statements of special educational needs who have
         medical, physical or sensory impairment in mainstream and special schools.
         This is to enable an oversight of support and progress for these pupils.

    4.   Some specialist staff will attend Annual Reviews on behalf of the LA.

    5.   Preparation for and attendance at SEN Tribunals and other legal
         proceedings as required by the LA.

    6.   Specialist support and advice for identified pre-school/early years children.
         This includes contributing to the pre-school Panel, support of individual
         children and advice and support to schools during the child’s transition to
         school.

    7.   Specialist teaching of pupils with Specific Learning Difficulties (Dyslexia) for
         those pupils who meet the agreed LA criteria.

    8.   Advice from specialist staff to mainstream centres and units.
9.   Supply and maintenance of specialist equipment for pupils as appropriate
     e.g. assistive technology, ICT equipment, visual aids, advice on physical
     adaptation of premises for pupils with physical and sensory difficulties.

10. Telephone help-line available from 8.30 – 5.00pm (answer phone – out of
    hours).

B.       Purchase of Additional Services (Buy Back)

Schools that purchase additional services are able to access an extensive range
of support activities and decide in consultation with Teaching Support staff how
they wish to use the purchased time.

1.   Advice to schools on meeting pupils’ special educational needs and enabling
     inclusion through: -
     •    Provision mapping
     •    Curriculum planning and differentiation
     •    Target Setting
     •    Resources
     •    Classroom management and organisation
     •    Learning Styles & Modes
     •    Curriculum access- particularly literacy and mathematics
     •    Specialised equipment
     •    Assessments to support special arrangement applications for external
          examinations
     •    Advice about access requirements for children with sensory or physical
          difficulties
2.   Advice on all aspects of the Code of Practice. This includes advice on
     identification, assessment, documentation and monitoring
3.   Practical support and intervention with pupils at all stages of the Code of
     Practice. (This support for pupils at School Action Plus is additional to that
     provided as part of the centrally funded services.) For a list of support activities
     see Appendix 1.
4.   Behaviour management strategies and interventions for identified groups of
     pupils including whole class or year group management issues.
5.   Art Therapy – is offered by a qualified Art Therapist. This service is provided
     following consultation and agreement with parents for pupils identified by the
     Behaviour Support Advisory Teachers and/or the Educational Psychologists as
     appropriate for this type of intervention.
6.   Accessibility audits and advice on meeting the requirements of the Disability
     Discrimination Act.
7.   SEN and Behaviour Audits
     8.   In-service Training – is offered to schools (mainstream and special) and
          Governors from a comprehensive portfolio of professional development topics
          (see Appendix 2). Teaching Support staff will provide focused, individual,
          specific training for teachers, early years practitioners and teaching assistants.
          This 1:1 training usually relates to supporting pupils with medical, physical or
          sensory needs, but can also be offered for staff working with pupils with
          behavioural, learning or language and communication needs. NB. If schools
          prefer not to use their buy back time for INSET, this activity can be purchased
          from a school’s INSET budget.
     9.   Development of policy and procedures relating to all areas of SEN including
          behaviour, bullying, child protection, access and inclusion.
     10. Assistance with implementation, monitoring and review of policies and practice.
     11. Specialist teaching of pupils with Specific Learning Difficulties (Dyslexia) for
         those pupils who meet the agreed LA criteria.

     12. Intensive work with pupils who have a statement of SEN. For pupils with
         physical disability or sensory impairment this is additional to the overview of
         these pupils that is centrally funded. NB Specialised support for pupils with
         statements can be provided from Buy Back or directly from funding attached
         to a statement.

     13. Special Projects – involvement with specific projects aimed at improving
         schools’ SEN practice can be negotiated. The focus of the project work
         would be determined by the schools identified needs.

     14. Practical advice and support to individual and groups of parents on all
         aspects of SEN and inclusion.


7.   PERFORMANCE STANDARDS
     Following receipt of request for involvement, the appropriate staff member will
     contact school within 10 working days to arrange an appointment.
     Arrive punctually for planned visits and meetings, informing the school as soon as
     possible of any delay or cancellation.
     Provide written and oral feedback to schools following intervention/assessment.
     Monitor and respond to all school and pre-school requests/referrals.
     Maintain high quality reports and recording systems.
     Ensure confidentiality is maintained at all times.
     The service will comply with all Borough standards in terms of responding to
     correspondence and telephone calls.
8.    SCHOOLS RESPONSIBILITES
      The school agrees to comply with the requirements of the Council’s financial
      regulations.
      The school will notify Teaching Support staff as soon as possible if a pupil is absent
      or other appointments need to be cancelled.
      The school will provide where possible a suitable work space for assessments,
      meetings or individual work with pupils.


9.    MONITORING
      The Professional Lead, Teaching Support will provide an annual report to each
      school on levels of service delivered i.e. buy back hours used and type of activity.
      Teaching Support seeks to continually improve their standard of performance. Any
      suggestions on how the service can be improved should be addressed to the
      Professional Lead, Teaching Support.


10.   COMPLAINTS PROCEDURE
      Any issues regarding service delivery should be addressed to the Professional Lead,
      Teaching Support or the Head of the relevant area based Early Intervention Team. If
      after following this route you are not satisfied that your concern has been resolved
      properly, you should write to the Assistant Director, Targeted and Locality Services.


11.   TERMINATION
      This agreement funs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
PRACTICAL SUPPORT ACTIVITIES                                              APPENDIX 1


The following list, which is not exhaustive, indicates the range of activities offered to schools
that buy into additional services. Schools choose how they use their time and Teaching
Support are willing to discuss further activities with individual schools according to their
need.


Learning Support
! Production of games/activity packs for parents or class teachers to use with children.
! Additional support to schools for Literacy and Maths Lessons
! Ongoing Projects e.g.
           - Language
           - Reading Surveys
           - Curriculum Differentiation
           - Research
           - Wave 3 support
           - Maths including project resource boxes
           - Fischer Family Trust Wave 3 Intervention
           - Hi- Five
! Short term focused teaching of individuals/small groups.
! Supporting pupils with - Study and organisational skills
                            Literacy and maths skills
!    Subject specific support and advice on differentiation
! Networks for support teachers and Teaching Assistants
!    Advice and support to parent helpers/volunteers
! Advice on early intervention programmes


Speech and Language


Support is tailored to individual school’s needs
! Wave 3 speech and language resource boxes
! Speech and language group interventions
!    “Talk Time” – whole class intervention focussing on listening skills, vocabulary and
    auditory discrimination and story making.
Behaviour


! Anger Management, Positive Self Talk,
! Behaviour Targets and Goal Setting, Behaviour Programmes,
! Social Stories,
! Mediation, Conflict Resolution and Restorative Approaches
! Behaviour for Learning
! Solution Focused Brief Therapy,
! Art Therapy
! Supporting Attention Difficulties


Social Communication


    !    Individual support to children pre-school to Year 11
    !    Provide strategies to support these pupils within the classroom environment.
    !    Social Skills training to groups of children in schools
    !    Advice and training for individual practitioners (e.g. teachers, TA’s and
         SMSA’s) in schools and early years settings.
    !    Provide resources e.g. information packs and visual materials including visual
         timetables. (Social Stories, PECS and TEACCH)
    !    Transition advice and support for Early Years in KS1 to KS2 and KS3.

Specialist Support (Sensory and Physical)

!    Individualised programmes for children with physical difficulties, including resource
     and/or teaching packs
!    Direct teaching of groups of children in the “Jump Ahead” programme for
     improving fine and gross motor skills and in “Speed Up” for improving handwriting
     skills.
!    Advice on liaison with Health professionals to write Health Care plans
!    Working with individual pupils or small groups
!    Advice on improving acoustic conditions for all children
!    Peer group meetings and support for visually impaired pupils
!    One to one mentoring on VI issues
!    Working with groups of children to improve their organisational skills
!    Preparation for secondary courses
!    Monitoring the progress and specific needs of children with Down Syndrome
Assistive Technology


!    Advice on and support in configuring ICT resources to meet pupils’ individual needs
! Advice and training in the use of specialist technology that can enable pupils with
  disabilities to access the curriculum more effectively
!    Demonstrations of ICT resources relevant to SEN and advice on purchasing
! Consultation and liaison with parents on all areas of SEN including use of ICT at home
! Training in use of specialised ICT resources and keyboard skills
! Audit of ICT resources relevant to SEN
! Differentiated curriculum resources using ICT involving production of printed materials or
  multimedia resources
TRAINING PORTFOLIO                                                       APPENDIX 2


The range of training offered to schools includes:


Behaviour Support


! The Management of Pupil Behaviour (Foundation to KS3)
! Whole School Behaviour Policies (incl. Anti Bullying)
! Whole School approaches e.g. - Meaningful Work Programme
! Creating the climate for learning - Behaviour for Learning
! SEAL
! Classroom Management
! The Language of Discipline       - Prevention, Positive Correction, Consequences, Repair
  and Rebuild
! Whole Class Circle Time for Early Years and Key Stages 1-3
! Anti Bullying
          - Anti bullying Policies
          - Restorative Approaches for Conflict Resolution, Mediation and Peer
            Mediation
          - Midday Supervisor Training
          - Restorative Justice
          - Managing emotions (including anger management)
! Training for Teaching Assistants in supporting pupils with behavioural difficulties
!    Supporting Children with Attention Difficulties
          - ADHD awareness raising
          - Classroom strategies


Hearing Impairment


! Supporting the hearing impaired pupil in the classroom
! Meeting the needs of hearing impaired children
! Successful inclusion of hearing impaired pupils
! Improving acoustic conditions for everyone in the classroom
!    The use of soundfield systems to benefit both staff and pupils (including a free trial of a
    system)
! Training SMSAs in the needs of HI children
! Adapting materials to meet the needs of an HI pupil
! The effective use of specialist equipment
! The role of the TA in supporting HI children
! Deaf Awareness training


Assistive Technology


! Supporting teachers, support staff and parents in the use of ICT resources
! Teaching keyboard and word processing skills and advice on programmes
! The setting up and effective use of assistive technology
! Getting the most from Alpha-Smart word processors
! Using laptop computers and switches
! Alternatives and adaptations to keyboard and mouse input
! Teaching touch typing and keyboard recognition skills
! Word processing with prediction and word lists
! ICT to support literacy and numeracy


Learning Support


! Curriculum Access for pupils with Learning Difficulties
! Teaching Assistants – Supporting the Teaching of Literacy Skills
! Specific Learning Difficulties (dyslexia and dyscalculia)
! Differentiation from Early Years to KS4
! Developing Literacy Skills – Theoretical and Practical aspects e.g. Fischer Family Trust
  Wave 3 and Hi-Five
! Spelling Strategies
! Thinking Skills/Memory Skills
! Speaking and Listening
! Visualisation in Maths
! Maths for pupils with Learning Difficulties
! Learning Styles and Inclusivity
! The management of SEN
! Workshops for production of games/activity packs for Literacy/Maths lessons
! Specialist Programmes e.g. PAT, synthetic phonics, ICT programmes
! Individual Education and Group Education plans
! Including the pupil with SEN in the Literacy/Maths lesson
! First Steps
! Provision Mapping


Speech and Language


! Speech and Language Development
! Cued Articulation in schools
! Training teachers and TAs on supporting children with speech and language difficulties
! Parent Workshops
! Training TAs to run speech and language groups


Physical Disability


! Strategies for successful inclusion for pupils with a physical and/or medical condition
! Educational implications of different disabilities
!     Training teaching assistants in the delivery of the “Speed Up” and “Jump Ahead”
    programmes
! Disability awareness for staff and pupils
! Ensuring access to the curriculum for the disabled pupil
! Improving gross and fine motor skills including strategies for pupils with dyspraxic
    features
! Training in the use of assistive technology (see section above)


Visual Impairment


! Meeting the specific educational needs of children with visual impairment
! Successful transition for pupils with visual impairment and their parents
! Awareness training about visual impairment
! Training in keyboard skills and Braille
! Completing risk assessments for VI pupils
! Adapting learning materials for pupils with visual impairment
! Multi-sensory resources for pupils with additional impairments in special schools
! Visual skills training for children with multiple disabilities
! Training in specialist skills for visually-impaired pupils (e.g. mobility, self-help and
    independence)
! Advice and training for Teaching Assistants working with visually impaired children


Social Communication


! Supporting pupils with social/communication difficulties
! Social stories
! Social and communication difficulties
! Visual Supports
! Managing the classroom environment
! Making Circle Time multi-sensory
! Introduction to PECS and TEACCH



Training can also be tailored to a school’s specific requirements e.g. Provision Management
                          EBP WORK EXPERIENCE SERVICE

                           SERVICE LEVEL AGREEMENT



1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is:
     Hugh Magee
     Manager
     Hounslow EBP
     Telephone: 020 8583 2886
     e-mail: hugh.magee@hounslow.gov.uk


3.   PERIOD OF THE AGREEMENT
     The agreement commences on 1 April 2009 and ends on 31 March 2010.


4.   CHARGE
     The charges to the school will be in accordance with the level of service that is
     purchased and the service costs set out in this SLA or published separately by
     the Council. Payment is to be annually by internal transfer. Schools will receive a
     separate invoice for any additional services that are purchased. Payment is to be
     made within 30 days of the invoice date.


5.   OBJECTIVES OF THE SERVICE
     The Hounslow EBP WE team will provide schools with a comprehensive,
     responsive and flexible service to support the delivery of a high quality WE
     programme for young people in line with national guidelines.


6.   DETAILS OF THE SERVICE TO BE PROVIDED
The EBP offers a range of work experience services for schools based on a core
14-16 programme and a number of additional buyback options which have
developed in the last 10 years in response to school needs:-

•   Core KS4 programme
    The KS4 programme aims to provide a two-week work experience placement
    for all KS4 students. This service is bought back by schools and is subsidised
    by central government funding. The cost of this programme for individual
    schools is published separately by the Council.

•   Additional buyback services
    In addition to the traditional KS4 programme a number of other services have
    been developed in recent years in response to school needs. These are
    detailed in the grid below. Other support required by schools but not listed in
    this grid can be negotiated with the EBP’s WE Co-ordinator Patricia King on
    020 8583 4625.

Service Title               Description                      Cost
Health and       A H&S visit by EBP staff to check     £40
Safety Vetting   placements which have been
                 arranged by schools or students
                 themselves outside the core KS4
                 service.
Extended WE      Longer term WE placements. A          Costs can
(KS4)            separate Service Level                vary – a
                 Agreement is in place (contact P.     typical
                 King). The EBP can provide the        placement
                 placement (where available) and       service
                 deliver pupil preparation sessions.   including H&S
                                                       check is £120
                                                       – pupil
                                                       preparation
                                                       sessions are
                                                       costed
                                                       separately
Specialist       To support 6th Form courses and       1. £60 per
Placements       GCSE/KS4 vocational                       placement
(where           programmes. Two levels of             2. Prices
available)       support are offered:-                     vary in line
                 1. Placement find and quality             with
                    checks (H&S, insurance, child          support
                    protection, EO and course              required
                    briefing for employers)
                 2. Enhanced support including
                    advice on assignments,
                    preparation sessions,
                    handbook, etc.
Accredited       Please contact P.King                 Please see P.
Work                                                   King
Experience
      Further details of these services are laid out in the EBP Service Offer 2009/10
      sent to schools in the Spring Term.


7.    PERFORMANCE STANDARDS
      The service meets all national quality requirements set out for WE by the DCSF
      and the Learning and Skills Council.


8.    SCHOOL RESPONSIBILITIES
      The school will be expected to plan the annual WE programme in advance with
      the EBP WE Co-ordinator and carry out all the tasks requested by the WE Co-
      ordinator to enable the WE programme to be delivered in line with national
      quality and H&S requirements. These include provision of pupil data in an
      electronic format, access to pupils, parents and teachers involved in the
      programme and collaboration on the monitoring of the pupils while on placement
      and reporting on the outcomes.


9.    MONITORING AND EVALUATION
      The service is monitored by the school on an ongoing basis and by the EBP
      Manager on a termly basis. At the end of the year, the EBP Manager sends a
      summary report to the headteacher of each participating school. An evaluation
      form is attached to the report and schools are encouraged to comment in writing
      on the quality of services received and/or to make suggestions about changes to
      existing services or new service elements. School managers are also invited to
      contact the EBP Manager at any time during the year to discuss any aspect of
      the Service.


10.   COMPLAINTS PROCEDURE
      Complaints should be addressed in the first instance to the EBP Manager. If a
      complaint cannot be resolved at this level, the matter should be raised in writing
      with the Assistant Director, Universal Services, CS&LL.


11.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                        SCHOOL IMPROVEMENT SERVICE
                           (ADVICE AND SUPPORT)

                           SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is;
     Corinne Stevenson
     Head of School Improvement
     Telephone: 0208 583 2875
     Email: corinne.stevenson@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences 1 April 2009 and ends 31 March 2010.


4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased. Charges for the service are actioned termly in arrears.

     Expenditure on School Improvement consultancy services can be met from the
     school’s Standards Fund allocation as well as from the delegated budget.

     Charges for the service vary depending on whether there is total or partial buy
     back.

     Total Buy Back
     Schools opting for this level will receive:
     a) Up to a specified number of days’ advice and support to be calculated
         according to the school’s budget for the service. This is based on the size
         of school. SIPs will assist schools with the identification and selection of
         priorities and the SI service will implement the support programme.
     b) A response to an urgent enquiry within one working day
     c) Extra support in the case of an emergency situation arising in school
     Schools will negotiate with the School Improvement Service the specific kinds of
     advice and support that are appropriate for them. They will not be required to
     allocate all the contracted time at the start of the year. A day will not be less than
     six hours and may be divided into separate sessions. Unused budget can be
     carried forward to the next year.

     Partial Buy Back
     Either a) Schools contract at the start of the year for a specific number of
                  days’ advice and support.

     Or      b)    Schools purchase advice and support as required on an ad hoc
                   basis through the year.

     Charges include:
         -    Time for preparation
         -    School-based INSET
         -    Telephone calls over 15 minutes
         -    Report writing will be charged in addition to time spent in
                  school, except for subject reviews


5.   OBJECTIVES OF THE SERVICE

     Hounslow School Improvement Service (HSIS) offers a wide range of expertise
     across all phases, sectors and curriculum areas through its Advisers, Consultants
     and School Improvement Partners (SIPs). Members of the team work within
     regional and national partnerships.

     We believe our schools are best served and supported by a model which draws
     on the expertise and experience of the internal school improvement team, current
     and former Headteachers and external consultants.

     The Service, including SIPs, delivers the monitoring, intervention and school
     improvement programme for the LA’s School Improvement Strategy. The SIP’s
     role linked to School Improvement Service is exemplified in Appendix 1


6.   DETAILS OF SERVICE TO BE PROVIDED
     The following areas of consultancy services are available and operate within the
     ECM agenda
     • Management and Leadership – senior and middle
     • Curriculum
     • Standards and Achievement
     • Learning and Teaching
     • Inclusion
     Activities might include:
     • Learning and teaching reviews – this could also be subject specific
     • Support for schools’ strategic planning
     • Leadership coaching and team development
     • Contribution to school or team planning and development activities
     • Classroom observation, including joint observations with school staff
     • Support with scrutiny of schemes of work and policies
     • Support with scrutiny of planning, assessment and record keeping
     • School/team based INSET
     • Advice on appointments (other than Head on Deputy appointments)
     • Coaching and mentoring
     • Providing professional advice to governing bodies
     • Contributing to parents’ workshops and meetings
     • Advising on development planning and post-inspection planning
     • Preparation for a range of external Quality Marks
     • Professional advice to individual members of staff
     • Analysis and interpretation of attainment data
     • Support for new strategies and initiatives, including equalities and community
        cohesion
     • Advising on policy development and review
     • Monitoring the implementation of strategies for inclusion.


7.   PERFORMANCE STANDARDS
     • Advice and support is provided at appropriate times by suitably qualified and
       experienced staff.
     • Evaluations show evidence of improvement in the targeted area, seen
       through inspection reports, test and examination results and school self-
       evaluation.
     • Heads, staff and governors indicate in their evaluations that they are satisfied
       with the quality of the advice and support delivered.
     • Levels of satisfaction to be identified through the Audit Commission annual
       school survey and informal feedback to the Head of School Improvement.
     • The service will comply with all LA standards in terms of responding to
       correspondence and telephone calls.


8.   SCHOOL’S RESPONSIBILITITES
     • The school agrees to comply with the requirements of the Council’s financial
       regulations.
     • Individual schools will have the opportunity to raise any concerns with the
       Head of School Improvement about the support provided.
     • Schools should notify the relevant adviser at least 24 hours in advance when
       cancelling or postponing any support.
     • Schools will submit requests for Subject Reviews by the end of June of each
       year.
     • Schools will submit requests for support at least 1 month before support is
       required where possible.
9.    MONITORING AND EVALUATION
      The Head of School Improvement will review provision of the service with
      Headteachers/Governors through the current evaluation process for visits,
      reviews, the Audit Commission Annual School Survey and the Annual School
      Improvement Survey in June of each year.

      Any issues identified through the Audit Commission Survey will be followed up
      through sample visits to Heads and a report of actions to address issues will be
      shared with Heads and Governors following these visits.


10.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of School Improvement. If you are not satisfied that your complaint has
      been resolved properly, you should write to the Assistant Director, Universal
      Services.


11.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      with a term’s notice on 31st December, 31 March, 31 August.
School Improvement Functions                                                    Appendix 1

SIPs are an integral part of the LA’s SI Strategy. Their core role is to support and challenge
all Hounslow’s schools in order to raise levels of achievement for all their learners and to
support governors in the performance management process for Headteachers. SIPs are
deployed to schools by the LA.

There are aspects of school improvement not fulfilled by the SIP and which are covered
through the new role of link adviser, outlined in the following table.

Each function informs both the monitoring of school performance and the provision of
advice and support.


 Function                                             Who
 Day to day contact with a school Emergency           Designated link adviser
 response
 Liaison with other sections of the LA on the
 school’s behalf
 Support for the senior appointments process
 Liaison with the SIP
 Monitoring of intensive support schools
 Overview of each school’s performance and            Senior advisers: school improvement
 development
 Support, monitoring and challenge of individual      School Improvement Partner.
 schools
 •     The SIP programme of visits within the LA
 monitoring and evaluation framework. This
 includes the Standards and Achievement
 Review, target setting discussion, the Joint
 School Review, including validation of the SEF,
 monitoring of the SDP and identifying the need
 for support
 Advice        on    headteacher      performance     School Improvement Partner
 management
 •     An additional element of the SIP
 programme of visits, replacing that of the
 former external adviser.
 Provision of advice and support                      Range of LA advisers and officers
 •     This is either through buyback or through
 the Standards Fund (identified national
 initiatives); for some schools, intensive support;
 private providers and independent consultants
 i.e. school reviews
 Monitoring of overall school performance             School     Improvement         Service
 •     This is through an overview of LA data         Leadership Team
 analysis, OFSTED data, JSR and information
 from SIP and LA personnel working with
 schools
Each function informs both the monitoring of school performance and the provision of
advice and support.
                          SCHOOLS ICT SUPPORT SERVICE

                            SERVICE LEVEL AGREEMENT



1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is:
     Mohammed Mahay
     Head of Schools ICT Support Service
     telephone: 0208 583 6251
     e-mail: mohammed.mahay@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April and ends on 31 March


4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased. Payment is to be annually by internal transfer. Schools will receive
     a separate invoice for any additional services that are purchased.
     Payment is to be made within 30 days of the invoice date.


5.   OBJECTIVES OF THE SERVICE
     The schools ICT support team will provide your school with a comprehensive,
     responsive and flexible service, providing support and advice relating to all aspects
     of ICT.
6.   DETAILS OF SERVICE TO BE PROVIDED

      PLATINUM             All inclusive service for Curriculum and Administrative ICT
      SERVICE                      – Term time only
      GOLD SERVICE         Curriculum ICT only – Term time only
      SILVER SERVICE       Administrative ICT only – Term time only
      BRONZE               Basic service only – Term time only
      SERVICE


     BRONZE SERVICE
     Basic Support Service which offers:

     Access to staffed Help Desk where queries are logged, answered or progressed
     (term time - 39 weeks a year Monday to Friday 9.00 to 5.00, voicemail outside
     working hours and web access 24 hours a day 365 days a year)
     Telephone support only.

     Cost: £539.00 per annum

     Note: all options below include the Bronze basic service.

     PLATINUM SERVICE (Curriculum and Administrative)
     The Platinum Service supports both Curriculum and Administrative ICT in school.
     It is the new responsive service which, as well as providing an entitlement to
     weekly blocks of on-site visits for maintenance, support and for ICT planning,
     responds to requests fast via the Help Desk and Remote Support meaning less
     ICT ‘down time’ awaiting the next visit.

     Includes an ENHANCED basic service with FAST TRACK RESPONSE TIMES

     STAFFED HELP DESK where queries are logged, answered or progressed
     (term time - 39 weeks a year Monday to Friday 9.00 to 5.00, voicemail outside
     working hours and web access 24 hours a day 365 days a year) IMMEDIATE
     SAME DAY telephone support IMMEDIATE SAME DAY Remote Support

     The team can manage the school’s servers and PCs remotely where technically
     possible. This enables a number of tasks to be completed that would otherwise
     require a site visit e.g.
     • Diagnosis and cure of many common faults
     • Management of user accounts
     • Virus updates; SIMS updates and ‘Hot Fixes’

     ON-SITE VISITS
     Entitlement to weekly site visits to provide support, maintenance and meet key
     school staff to support the planning and development of the school’s ICT
     strategy.
DETAIL OF SERVICE PROVIDED (PLATINUM):
1. Fast track response to any Help Desk request
2. Support of both Administrative and Curriculum networks at discounted rate
3. Entitlement to on-site weekly visits
4. Security and disaster recovery advice
5. Antivirus updates
6. Support and updates for back up systems and practice
7. System health checks to support and maintain functionality of ICT infra-
    structure e.g. server and workstation updates:
8. Maintenance and creation of user accounts
9. Support of peripheral ICT equipment including whiteboards and printers
10. Brokerage for the delivery of Internet service via the London Grid for
    Learning (LGfL) Broadband network
11. Support in building LGfL web page building
12. Installation of fully licensed software
13. SIMS updates
14. Liaison with third party suppliers and support desks.
15. Small project work to support ICT development within the school
16. Procurement advice and brokerage

COST: Note: Costs are discounted compared to purchasing separate Curriculum
and Administrative packages (Gold and Silver below).

Up to 3 hours per week:   £ 6,855
Up to 6 hours per week:   £11,605


GOLD SERVICE
The Gold Service supports the Curriculum ICT in school only.

It includes the basic support service which offers:
Access to staffed Help Desk where queries are logged, answered or progressed
(term time - 39 weeks a year Monday to Friday 9.00 to 5.00, voicemail outside
working hours and web access 24 hours a day 365 days a year)

Telephone support

1.  Fast track response to any Help Desk request
2.  Support of Curriculum networks
3.  Entitlement to on-site weekly visits
4.  Security and disaster recovery advice
5.  Antivirus updates
6.  Support and updates for back up systems and practice
7.  System health checks to support and maintain functionality of ICT infra-
    structure e.g. server and workstation updates:
8. Maintenance and creation of user accounts
9. Support of peripheral ICT equipment e.g. printers
10. Brokerage for the delivery of Internet service via the London Grid for
    Learning (LGfL) Broadband network
11. Installation of fully licensed software
12. Liaison with third party suppliers and support desks.
13. Small project work to support ICT development within the school
14. Procurement advice and brokerage

COST:
Up to 3 hours per week:    £5,505
Up to 6 hours per week:    £10,255


SILVER SERVICE
The Silver Service supports the Administrative ICT in school only.

It includes the basic support service which offers:
Access to staffed Help Desk where queries are logged, answered or progressed
(term time - 39 weeks a year Monday to Friday 9.00 to 5.00, voicemail outside
working hours and web access 24 hours a day 365 days a year)

Telephone support

!      Networking
!      Server and workstation updates and health checks
!      Antivirus updates
!      Backup checks and updates
!      Site visits as required
!      Three annual site visits (one per term)

COST:          £1889 per year

OTHER SERVICES AVAILABLE ON REQUEST

1.     Additional services are available on a PAYU basis at a cost of £54 per
hour, for example:
!   Training of teaching and other school staff
!   Network health checks
!   Wireless surveys
!   Project/network installation and handover to school
!   Projector cleaning
!   Cable testing
!   Sims Migration / Integris Migration
!   SIMS updates
!   Procurement advice

Note: some of these services would be offered through an approved third party.

2.      Direct procurement available at 5% of cost of equipment, consumables
etc.

3.    Remote Support as a stand-alone service (£1619): the team can manage
the school’s servers and PCs remotely where technically possible. This enables
     a number of tasks to be   completed that would otherwise require a site visit
     such as the diagnosis and cure of many common faults; virus updates etc.


7.   PERFORMANCE STANDARDS
     Telephone helpline support
     As detailed above

     Attendance at school
     An appropriate qualified member of the team will attend at the time agreed with
     the school


8.   SCHOOL'S RESPONSIBILITIES
     To enable the ICT Support team to provide services to the required standards
     and school ICT to function efficiently the school is required to:

     Log all requests for technical support with the Help Desk;

     Ensure that full information is provided to enable a diagnostic judgement to BE made

     Ensure that agreed visits are honoured and cancellations logged as far as
     possible in advance

     Provide access to appropriate staff and equipment so as to make best use of
     visit time

     Facilitate where appropriate, dialogue between the ICT Support Team, the ICT
     Coordinator and other staff responsible for ICT in order to support ICT
     development and support planning

     Follow any agreed good practice guidance in terms of ICT housekeeping and
     security.


9.   MONITORING and EVALUATION
     The service will be monitored in a number of ways:
     •   Response times and visits will be monitored by the IT Manager (Schools) via
         a time logging system and reports provided to schools on a regular basis.

     •   Day to day feedback to ICT Team members;

     •   An annual review meeting between school and IT Manager (Schools);

     Occasional surveys of service users in schools
     The School ICT support service seeks to continually improve its standard of
     performance within the period of the service level agreement. Any suggestions
     on ways that the service can be improved should be addressed to Mohammed
     Mahay, Head of Schools ICT support service.
10.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Schools ICT support service. If you are not satisfied that your complaint
      has been resolved properly, you should write to the Head of Business Services,
      Resources and Commissioning.

11.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31 December.
                            RELIEF CARETAKING AGENCY

                            SERVICE LEVEL AGREEMENT


1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is Vic Tirant, Head of Relief Caretaking
     telephone: 020 8583 2943 or mobile 07956 456863
     e-mail: vic.tirant@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences on 1st April 2009 and ends on 31st March 2010


4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased. Payment is to be annually by internal transfer. Schools will receive
     a separate invoice for any additional services that are purchased. Payment is to
     be made within 30 days of the invoice date.


5.   OBJECTIVES OF THE SERVICE
     A centrally based professional advisory service. Advice is provided on
     caretaking, cleaning, security and building and equipment maintenance.

     The service complements the LA’s responsibilities as landlord - providing a 24
     hour emergency call-out service and also the LA’s Emergency Planning Service
     for any major disaster.


6.   DETAILS OF SERVICE TO BE PROVIDED
     Full Service
     a      To arrange and authorise, on behalf of the Headteacher, temporary repair
     works resulting from vandalism during school holidays and during periods when
     the school caretaker is on leave or sick.
b      To advise Head teachers and governors on a wide range of cleaning and
caretaking matters including general upkeep of the school, cleaning and related
health and safety matters, giving advice on the purchase of equipment, flooring
and security.

c     To plan, organise and deliver self-financing relief caretaker agency to
schools that wish to purchase this service.

d      To assist Head teachers and governors with the preparation of
Building Cleaning specifications in house.

e      To provide support and advice to Headteachers and governors on matters
relating to the work schedules and responsibilities of caretakers and their career
development.

f     To assist schools with a disaster aftermath service in relation to cleaning

g      To assist Head teachers in the recruitment of caretakers and cleaners in
relation to the technical aspects of job descriptions, person specifications etc.
and to give such advice at interview if required.

h      To assist Headteacher in the recruitment of caretakers and cleaners and
their subsequent probationary periods.

i      Hot water extraction carpet cleaning machine, floor sanding machine,
scaffolding tower for light replacement in the halls and wet pick-up machine for
floods and disaster are free on loan. Labour, material and transportation costs
will be charged to the school. If such tasks such as floor sanding, light
replacement, carpet cleaning etc is carried out by the relief caretaking agency,
the school will be charged at a reduced cost.

j      Free on loan vacuum cleaners and polishing machinery while an item is
being repaired by the agency at reduced prices for in house cleaning. Please
note labour and transportation costs will be charged to the school.

k      Organise training for caretakers in accordance with Health & Safety
regulations and the cost will be charged to the school or in case where different
schools attend the training the schools will equally share the cost.

l    To carry out induction training for newly appointed                       Site
Managers/Caretakers appointed by schools between 1and 3 days.

m      To assist the Headteacher and School Governors with matters
surrounding the caretakers Code of Practice in accordance with Health & Safety
regulations.

n     Working in close relationship with the Health & Safety Officers at the Civic
Centre to advise Headteachers on matters relating to caretakers duties.
Additional / Enhanced Services

Only available as an addition to the Full Service: £TBA per school per annum

a      To order cleaning and sanitary materials from approved suppliers on
behalf of schools. Check and process invoices for payments by the schools.

b     To make arrangements for the service and repairs of caretakers’ cleaning
machinery at each school site. Check and process invoices for payments by the
schools.

c      To provide assistance with the management of cleaning services, making
regular site visits as required.

d     Help with the provision of relief staff if required to cover cleaner sickness.

e     Assistance with maintaining high performance levels for school cleaning
arrangements.

Partial Buy Back Service

a     One    site   visit/meeting   per   annum     for   advice/guidance/support.

b      To arrange and authorise, on behalf of the Headteacher, temporary repair
works resulting from vandalism during school holidays and during periods when
the school caretaker is on leave or sick.

c       To provide support and advice to Headteachers and governors on matters
relating to the work schedules and responsibilities of caretakers and their career
developments.

An enhanced level of support is available for any school making its own cleaning
arrangements.

Training Courses and Workshops include:

BICs 20 Cleaning Tasks
Manual Handling COSHH
Risk Assessments
Basic Electrics
Working at Heights
Swimming Pool Operators (Hydrotherapy pool)
Water Hygiene
Carpet Cleaning
Floor Sanding
Safe Handling of Equipment
Fire Safety
First Aid
7.    PERFORMANCE STANDARDS
      That the Headteacher feels confident that any advice provided is valuable and
      worthy of consideration in any decision making process relating to cleaning
      and/or caretaking issues.

      The service will comply with all Borough standards in terms of responding to
      correspondence and telephone calls.


      Telephone helpline support
      All telephone messages will be responded to within 24 hours
      95% of telephone calls answered within 5 rings

      Attendance at school
      An appropriate qualified member of the team will attend at the time agreed with
      the school.

      Response to written requests for information
      A written response will be provided within 5 working days of the receipt


8.    SCHOOL'S RESPONSIBILITIES
      The school agrees to comply with the requirements of the Council’s financial
      regulations.

      The school will ensure that the Relief Caretaking Service is fully appraised of the
      workings of its security system and that changes to the system are brought to the
      attention of the service immediately.

      The school will notify the service at least 48 hours in advance when unable to
      attend a training course

9.    MONITORING
      The Head of Relief Caretaking, or his representative, will review the provision of
      the service with the headteacher on an annual basis.

      The Relief Caretaking team seeks to continually improve its standard of
      performance within the period of the service level agreement. Any suggestions
      on ways that the service can be improved should be addressed to Vic Tirant,
      Head of Relief Caretaking.


11.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Relief Caretaking. If you are not satisfied that your complaint has been
      resolved properly, you should write to David Adams, DS Catering General
      Manager.


12.   TERMINATION
This agreement runs on a financial year cycle. Termination, in writing, should be
given by 31 December.
                PROFESSIONAL DEVELOPMENT AND TRAINING

                           SERVICE LEVEL AGREEMENT



1.   PURPOSE OF THE SLA
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the school and the Council in respect of this service. The
     SLA sets out, in particular, the details of the service that will be provided, its cost,
     performance standards, who will provide it and how it will be monitored. It also
     details any responsibilities that must be met by the school to enable the service
     to be provided.


2.   CONTACT
     The lead contact for this service is:
     Carol McLeod
     Head of Professional Development
     Telephone: 0208 583 2874
     e-mail: carol.mcleod@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April 2009 to 31 March 2010.


4.   CHARGES
     The charges to schools will be in accordance with the level of service that is
     purchased. Payment to be made annually by internal transfer. Schools will
     receive a separate charge for any additional services that are purchased.
     Payment is to be made within 30 days of the invoice date.


5.   OBJECTIVES OF THE SERVICE
     Identify and address the continuing professional development needs of schools
     workforce through a range of provision;

     Manage and commission Professional Development programmes for schools;

     Securing expertise dedicated to the continuing professional development of staff
     in schools;

     Bring national initiatives and insight to the local forum;;
     Support and encourage school staff to share good practice and implement
     initiatives through the facilitation of local networks;

     Maintain and develop Hounslow Education Centre (HEC), its facilities and
     administration to provide a central professional focus;

     The continuing professional development opportunities are organised and led by
     the School Improvement & Inclusion Service. Wherever appropriate, keynote
     speakers and facilitators are commissioned to contribute a further dimension to
     the local debate. Activities are offered in a range of locations, including
     Hounslow Education Centre, the Civic Centre, De Brome and other conference
     venues.


6.   DETAILS OF SERVICE TO BE PROVIDED

     There are three buyback options:

     Platinum Option:      Full Subscription. This includes all aspects of the
     service.
     These are:

     •   The Staff Development Programme – the programme consists of almost
         200 courses, conferences and training sessions designed to meet the needs
         of all staff in schools. Subscribing schools are entitled to at least one place
         on every short course in the programme (subject to availability where courses
         are oversubscribed) and are given priority booking.

     •   Networks – Termly meetings of senior managers, co-ordinators and Heads
         of Department are held and schools may nominate as many participants as
         required. The LA also subscribes to a range of regional and national
         networks as listed below. These networks provide training, advice and
         support for which schools are able to apply at membership rates. Information
         and newsletters from these networks are circulated to subscribing schools.

     •   NQT Induction Programmes for Primary Phases – The Teaching and
         Higher Education Act 1998 requires that all newly qualified teachers should
         receive structured support and training to consolidate and extend the skills
         they have learnt in their initial teacher training. The Hounslow LA induction
         programmes have been designed with specific reference to the induction
         regulations and assist schools in helping NQTs to meet the statutory
         requirements. These locally focused programmes will directly address the
         elements of NQT induction that are best facilitated by networking; exposure to
         a broad range of good practice and the opportunity to explore issues in a
         wider context. Hounslow LA is committed to supporting the induction of
         Newly Qualified Teachers (NQTs) and the quality of their development in the
         Induction Period. Subscribing schools can send as many NQTs to each
         session as they wish.

     •   Free Use of Rooms at HEC when available.
      Gold Buyback: Networks and NQT Package (Primary Schools only)

      •   Partially subscribing schools can choose to purchase Networks and the NQT
          programme. This attracts a 10% discounted rate over elements bought
          separately. Schools will then access the Staff Development programme at
          the casual buy back rate.

      Silver Buyback: Either Networks or NQT Package

      Silver 1 Networks Only

      Silver 2 NQT Induction Package only

      Casual Buyback: schools may choose to buy any of the elements on a casual
      basis.

      Please bear in mind that, for Staff Development, applicants are given second
      priority, after schools which take out a full subscription.



7.    PERFORMANCE STANDARDS

      Telephone helpline support
      The service will comply with all borough standards in terms of responding to
      telephone calls

      Response to written requests for information
     The service will comply with all borough standards in terms of responding to
      correspondence.


8.    SCHOOL'S RESPONSIBILITIES
      The school will notify the PD&T team at least 7 days in advance when unable to
      attend a training course

9.    MONITORING
      The Head of Professional Development, or her representative, will review the
      provision of the service with the head teacher and / or CPD leader on a regular
      basis.

      The PD&T team seeks to continually improve its standard of performance within
      the period of the service level agreement. Any suggestions on ways that the
      service can be improved should be addressed to Carol McLeod, Head of
      Professional Development.
10.   COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Professional Development. If you are not satisfied that your complaint
      has been resolved properly, you should write to the Assistant Director, Universal
      Services.


11.   TERMINATION
      This agreement runs on a financial year cycle. Termination, in writing, should be
      given by 31st December.


13.   CASUAL BUYBACK

      The Staff Development Programme:            Summer 09 -
                                                  Spring 10

      D (full day)                                £114.00
      H (half day)                                £60.00
      T (twilight)                                £46.50
      K (afternoon + twilight)                    £80.00
      Long Courses – please see handbook

      Networks: (per twilight session)            £46.50

      NQT Induction Programme:                    £60.00
      per half-day session for primary,
      special and secondary schools.

      Use of HEC: per hour per room               £28.50
               OPERATIONAL PLANNING AND STRATEGY (OPS),

                            SERVICE LEVEL AGREEMENT



1.   PURPOSE OF THE SERVICE LEVEL AGREEMENT
     The purpose of this service level agreement (SLA) is to define the rights and
     responsibilities of both the School and the Council with regard to this service.
     The SLA sets out, in particular, the details of the service that will be provided; its
     cost, performance standards, as well as who will provide it and how it will be
     monitored. It also details any responsibilities that must be met by the School to
     enable the service to be provided.


2.   CONTACTS
     The contact officers for this service are:

     Head of Operational
     Planning & Strategy:             Kam Bhari           Tel: 0208 583 2603
                                      E-mail: kam.bhari@hounslow.gov.uk

     Senior Capital Projects
     Officer:                         Hilary Baker          Tel: 0208 583 2616
                                      E-mail: hilary.baker@hounslow.gov.uk

     Operations & Strategy
     Officers:                        Hilary Arthur          Tel: 0208 583 2615
                                      E-mail: hilary.arthur@hounslow.gov.uk

                                      Natalie Dartnell        Tel: 0208 583 2880
                                      E-mail: natalie.dartnell@hounslow.gov.uk

     Technical Support
     Officer:                         Jennifer Penfold        Tel: 0208 583 2602
                                      E-mail: jennifer.penfold@hounslow.gov.uk


3.   PERIOD OF AGREEMENT
     This agreement commences on 1 April 2009 and terminates on 31 March 2010.
4.   CHARGES
     The charges to schools will be as follows:
     Primary Schools: £1.78 per pupil
     Secondary Schools: £0.66 per pupil

     Payment are to be made annually by direct transfer. Schools will receive a
     separate invoice for any additional services that are purchased. Payment is to be
     made within 30 days of the invoice date.


5.   OBJECTIVES OF SERVICES
     The OPS team supports Schools with raising educational standards through the
     strategic improvement of the property portfolio. We provide advice on a wide
     range of issues relating to premises, ranging from funding bids, scheme
     specifications, DCSF regulations, liaison and monitoring on building projects and
     emergency support. Our section has a wide experience of briefing architects
     and other technical staff and can offer practical advice on the commissioning of
     all types of building projects. The section will work alongside other council
     departments, advisers and external architects as appropriate.


6.   DETAILS OF SERVICE TO BE PROVIDED
     The following key services will be provided:

     •    Management of Schools Asset Management Plan (AMP) database. This
          database can be accessed online by schools via Tf.web and contains
          school premises information on condition, suitability, sufficiency as well as
          school floor plans. This management includes regular updates of the
          database and uploading all premises related documents.

     •    Support and guidance for Schools in the use of Tf.web.

     •    Liaison with Asset Management Advisory Group (AMPAG):-
          The AMPAG is a consultative group comprising of representatives from
          OPS, Primary, Secondary and Special School sectors. The role of AMPAG
          is to:
            - Contribute to strategic priorities and direction of the LA’s premises
              strategy.
            - Approve strategic priorities and direction for Capital expenditure on
              premises.
            - Provide the OPS team with feedback on matters raised by Schools
            - Disseminate information from AMPAG meetings to Schools at
              Secondary, Primary Special and Area Head teachers meetings.
            - Contribute to the ongoing development of the Asset Management Plan

     •    Commissioning various building works as part of the annual capital
          programme.

     •    A project liaison and monitoring service to ensure that the School is aware
          of the progress of any works carried out on behalf of the Authority.
     •     The allocation and monitoring of funding streams:-
            - New Deal for Schools (NDS)
            - Primary and Special Structural Maintenance (PSSM) budget
            - Access Initiative (in liaison with Teaching Support Services)
            - Section 106 Agreements
            - BAA Noise Reduction Scheme
            - Targeted Capital Fund (DCSF)
            - Corporate Capital (Hounslow Council)
            - LCVAP (in liaison with Diocesan representatives)

     •     Advice on premises matters:-
            - DCSF Regulations (inc toilets, external play areas)
            - VA School procedures
            - Statutory duties

     •      Building Projects:-
         Advice on the preparation of design briefs for building projects. This would
         include advice on equipment and fittings, health and safety and security
         issues, DCSF regulations, disabled access.

     •     Advisory and support role for Head teachers and/or Governors in matters
           relating to Corporate Property, Planning, Strategic Property, Environmental
           Services and CIP.

     •     Advice in relation to the planning of accommodation relocation.

     •     Support and back-up service in case of emergencies such as fire, flood,
           power failure etc. Emergency telephone calls are taken between 8.30am
           and 5.00pm Monday to Thursday (4.45pm on Friday).


7.   PERFORMANCE STANDARDS
     The following standards will be met by the OPS team under the Service Level
     Agreement:

     •     Site visits when necessary.

     •     Prompt responses to telephone calls and E-mails.

     •     The service is monitored via day-to-day feedback from schools and also as
           a part of the overall HELP scheme.

     •     The service forms part of a larger service provided to schools by the LEA in
           respect of premises and the LEA is subject to appraisal by the DCSF as
           part of the Asset Management process.

     •     The service will comply with all Borough standards in terms of responding
           to correspondence and telephone calls.
8.    MONITORING
      The Head of Operational Planning and Strategy, or his representative, will
      provide an opportunity for schools to review the provision of the service on at
      least an annual basis. Headteachers may request a review meeting with the
      Head of Operational Planning and Strategy at any point during the service level
      agreement period on a mutually convenient date.

      The Operational Planning and Strategy section seeks to continually improve its
      standard of performance within the period of the service level agreement. Any
      suggestions on ways that the service can be improved should be addressed to
      Kam Bhari, Head of Operational Planning and Strategy.


9.    COMPLAINTS PROCEDURE
      Complaints about this service should be addressed in the first instance to the
      Head of Operational Planning and Strategy. If you are not satisfied that your
      complaint has been resolved properly, you should write to the Head of HR/OD
      within the Corporate Services Department, Civic Centre, Lampton Road,
      Hounslow, Middlesex TW3 4DN.


10.   TERMINATION
      This agreement runs on a financial year cycle. Termination should be given in
      writing by 31 December.

				
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