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					 HSWMS Audits




Health, Safety and Wellbeing
 Management Systems Audit
           Report
     GOODWOOD INSTITUTE OF TAFE




Department of Education, Training and Employment


                                     November 2009




 Uncontrolled copy. Refer to the Department of Education, Training and Employment
 Policy and Procedure Register at http://ppr.det.qld.gov.au to ensure you have the most current version of this
 document.
                                                                                                     Page 1 of 47
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1.0 Executive Summary
A review of Goodwood Institute of TAFE (GWIT) workplace health and safety management systems
was conducted on 1 - 3 November 2009 to determine the Institute’s level of health and safety
performance measured against the criteria detailed in the Safer Workplaces Agency Toolkit,
Organisational Assessment and Improvement Tool for Queensland Public Sector Agencies.

The system was assessed on the basis of information provided to the auditor by the Institute through
documentation and personnel interviews, in addition to information available on the intranet.

GWIT has three campus locations - Goodwood, Blacktown and Brownlands - with employees working
at each of these locations. The audit was conducted at two of the sites - Goodwood and Blacktown
campuses. Although the auditor did not visit all of the campuses, the auditor has made the
assumption that the activities observed and the information gathered from personnel at the
aforementioned campuses is indicative of all locations.

For the purposes of these audits, an overall rating for GWIT has been calculated by applying a
numerical score to each rating. The results of the audit found that the criteria assessed averaged a
score of 3.21, equivalent to a C rating, which alludes to ‘Meets all essential criteria, however, planning
implementation and/or communication needs improvement.’. It should be noted that this is an
averaged score and a number of the criteria were assessed as meeting some of the key best practice
criteria.

Findings from the review identified that some essential elements of a safety management system
have been developed, implemented and reviewed at GWIT. The Property and Operations Managers
at each of the campuses undertake and manage a comprehensive specific and safety audit schedule.
Senior management expressed a commitment to workplace health and safety and were aware of their
responsibilities for managing HSW issues and fostering a safe and healthy workforce. GWIT has
developed a systematic and integrated approach to defining HSW objectives and targets, identifying
and managing risks and developing and implementing healthy lifestyle programs that are integrated
into the Institute’s Strategic Plan.

There are also a number of key strategic opportunities for improvement that if implemented will have
a positive effect on strengthening health and safety performance. The aim of the recommendations is
to ensure GWIT HSW management system achieves compliance with the essential criteria of JAG’s
Safer Workplaces Toolkit. The auditor/s recommend the following:

   The inclusion of HSW responsibilities as a key accountability in performance agreements.
   Ensure the outcomes of progress with HSW activities are reported to and reviewed by the
    Institute Director and the Institute Executive Team.
   Incorporate HSW objectives and measurable targets in the Institute’s Strategic and Business
    Plans.
   Develop a formal process to ensure senior management are actively involved in the HSW
    consultative arrangements and a link from these processes to the GWIT strategic planning
    process.
   Develop and implement a safe driving program.
   Ensure the Staff induction, refresher and ongoing HSW related training programs are effectively
    implemented.
   Develop a process to strategically review incidents and causal factors to prioritise actions to
    reduce the incidence and severity of injuries and ensure the results of the review are incorporated
    into the Institute’s Strategic and Business plans.

Failing to meet the requirements of such criteria may result in the following commercial implications:
o Potential non-compliance with Queensland Workplace Health and Safety legislation, resulting in
     penalties (i.e. fines, enforceable undertakings and/or prosecutions) for managers and directors
o Poor management of health and safety risks resulting in injuries and/or illnesses to employees,
     students and visitors
o Workers’ compensation claims, increased insurance premiums and litigation resulting in direct
     financial costs to the Institute



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o   Negative impact to the Institute’s and the department’s public perception and reputation in the
    eyes of employees, students, customers, suppliers, stakeholders and the wider community,
    resulting in further damaging effects on turnover and profitability.


2.0 Background
The department recognises that the safety of our learning and working environments and the health
of our people are integral to delivering our vision of a clever, skilled and creative Queensland. To fulfil
this obligation, the department has committed to creating a robust health, safety and wellbeing (HSW)
performance based culture by leading and supporting the development of clearly defined, focussed
and articulated health, safety and wellbeing goals, performance measures and targets at the
strategic, operational, business unit and individual planning levels. The Queensland Government has
also set a range of targets for government agencies in the Queensland Government Safer and
Healthier Workplaces 2007 - 2012 framework as a step towards achieving the national vision of
Australian workplaces free from death, injury and disease. The Safer and Healthier Workplaces
2007 - 2012 framework is the continuation of the focus of government agencies on the three major
issues that directly relate to improving injury prevention and workers’ compensation claims
performance, namely:
          Improving health, safety and wellbeing management systems
          Establishing systematic injury management processes, and
          Workers’ compensation claims management issues.

The success of all strategies relies on the ongoing commitment from senior management and the
provision of adequate resources within agencies to implement improvement programs. The challenge
for senior managers is therefore not only to improve safety and injury management systems but also
to develop skills that build positive management and worker capabilities. An important element of the
strategy was the establishment of targets, with results being monitored and reported to agencies. The
Safer and Healthier Workplaces Organisational Assessment and Improvement Tool for
Queensland Public Sector Agencies is a document developed to assist government agencies in
undertaking an assessment of their workplace health, safety and wellbeing performance against
specified essential and best practice criteria. The tool has been designed to rate the level of
performance against five pre-determined rating criteria for scoring the business unit’s performance.

By definition, a HSWMS audit is a ‘systematic examination against defined criteria to determine
whether activities and related results comply with planned arrangements, and whether these
arrangements are implemented effectively and are suitable to achieve the organisation’s policy and
objectives’. An audit of a HSWMS is separate from a workplace inspection program. Inspections are
conducted to detect hazards in the workplace and to check how well risk controls are working for
particular activities, processes or areas. Audits look at the procedures and processes that are
intended to manage the entire health and safety program, rather than the individual deficiencies and
failures identified during inspections. These two activities (audit and inspection), are complementary
to each other and are not mutually exclusive.

Some of the audit criteria in the Safer and Healthier Workplaces Audit Tool refer to the requirements
of the relevant health and safety legislation, and conformance to these criteria should indicate that the
organisation has adopted the management practices needed to fulfil its legal responsibilities.
However, conformance to the audit criteria alone does not assure compliance with all statutory
obligations nor does it preclude any action by a regulatory body.

The HSWMS audits are a tool to assess how effectively the system, including its structure, policies,
planning activities, resourcing, operating procedures, and work practices combine together to
manage the risks associated with the organisation’s business. Audits are not designed to measure
the performance of individuals working within the system. Instead, the information generated through
an audit will provide evidence and rate the level of performance by the business unit against the
essential and best practice audit criteria, and will provide recommendations for solutions to any
identified problems.

This document specifies essential and “best practice” criteria against which HSW performance can be
measured. It then rates the level of performance on a five-tier evaluation scale from “best practice” to
“non-conformance” (i.e. A through to E).

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3.0 Results Summary
Findings of the HSW management system review are detailed in the HSW Improvement Standard
Assessment - criteria checklists (see Attachment A). These findings may include recommendations
for implementation for both the Institute and the Department. The HSW Improvement Action Plan
(see Attachment B) included in this report will only include recommendations for the Institute.

A summary of the findings for each performance criteria is outlined below.

    Key Element                      Performance Criteria                          Rating        Score
A. HSW Policy &           1 HSW Policy                                                  C          3
Commitment                2 Management Responsibility                                   D          2
B. Planning               3 Planning Processes                                          D          2
                          4 Consultation                                                B          4
                          5 Risk Management                                             C          3
                          5(a) Driver Safety                                            D          2
                          6 Healthy Lifestyle Programs                                  B          4
C. Implementation         7 Information, Instruction & Training                         D          2
                          8 Injury Treatment & Management                               A          5
                          9 Claims Management                                           B          4
                          10 Incident Recording, Investigation, Analysis &
                          Review
                                                                                        D          2
D. Measurement &
Evaluation
                          11 Measuring & Evaluating HSW Performance                     B          4

E. Review &               12 Reviewing HSW Performance                                  B          4
Improvement
                          13 Institute Director and/or DG Reporting                     B          4
Overall Rating                                                                                     3.21



                          Graphical representation of summary of audit findings


                                            WHS Policy                              3

                             Management responsibility                      2

                                    Planning Processes                      2

                                           Consultation                                      4

                                      Risk Management                               3

                                           Driver Safety                    2

                             Healthy Lifestyle Programs                                      4

                     Information, Instruction & Training                    2

                        Injury Treatment & Management                                                5

                                   Claims Management                                         4
           Incident Recording, Investigation, Analysis &
                                                                            2
                             Review
             Measuring & Evaluating WHS Performance                                          4

                          Reviewing WHS Performance                                          4

                  Institute Director and/or DG Reporting                                     4




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4.0 Acknowledgements
The auditor would like to acknowledge the assistance of everyone within GWIT who provided their
time for interviews and discussions during the site visit. In particular, the effort of the WH&S
Coordinator, in the preparation of the supplied documentation, arrangement of staff availability for
interviews and assistance during and after the site visit was much appreciated. The auditor would
also like to thank the Property and Operations staff at the campus, for providing me with time out of
their very busy days to give me a tour of the campus visited.


5.0 Key Findings
Element A: HSW Policy & Commitment
1. HSW Policy
The DETE Health, Safety and Wellbeing Commitment Statement meets the majority of the essential
and best practice criteria. GWIT has developed a Workplace Health and Safety Management Plan
that contains a clear commitment by the Institute Management Team and complements the
departmental statement. However, bestowing the approving authority of the GWIT Workplace Health
and Safety Management Plan to the Institute Director, would further embed the commitment to HSW.
Current Rating: C

2. Management Responsibility
All senior managers interviewed were aware that they had HSW responsibilities, however these
responsibilities are not documented in their position descriptions and there is no measurement of
individual HSW performance. Ensuring the Institute develops and implements a program to monitor
and measure HSW performance of senior managers will enable improved outcomes in the future.
Current Rating: D

Element B: Planning
3. Planning Processes
The Institute has developed planning processes to include HSW as a key objective supported by
defined measurable outcomes and there is some indication that HSW activities are periodically
reviewed. However, the Business Plan does not contain any specific HSW initiatives and there is no
evidence of effective implementation of the procedures for risk management.
Current Rating: D

Element C: Implementation
4. Consultation
GWIT has a comprehensive process for the provision of consultation opportunities for staff. The
Workplace Health & Safety Accountability & Reporting Requirements procedure documents clear
lines of communication between management and staff and the audit findings show this process has
been effectively implemented. However, there is no formalised consultation process that links to the
WHS planning process.
Current Rating: B


5. Risk Management
There is a process in place for the identification, assessment and elimination or control of health and
safety risks at the Institute. However, the implementation of the process needs further review. In
particular, ensuring the Risk Management Committee is actively meeting the documented objectives,
reviewing the Risk Register, reporting emerging issues to the Institute Management Team and
preparing an annual report as input into the Institute’s planning process will enhance the current risk
management strategies. Moreover, integration of the ‘hierarchy of controls’ risk management
principles would lead to improved outcomes. GWIT should also consider aligning prioritised safety
improvements to senior manager’s performance agreements and reviewing the mechanism for early
reporting of significant risks to the Institute Director.
Current Rating: C

5(a). Safe Driving Program
There is evidence that GWIT have a safe driving program that has been included in the planning
process as evidenced by the inclusion of the Think Safe, Drive Safe section in the online staff

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induction and the measures implemented to reduce the number of vehicles travelling between
campuses and encouraging staff to share the driving. Ensuring the current programs are documented
including clearly defined objectives and targets and implementing performance measures to allow the
Institute to measure progress in achieving objectives and targets will further integrate the driver safety
program into GWIT strategic plans.
Current Rating: D

6. Healthy Lifestyle Program
The GWIT Organisational Wellness program meets all of the essential criteria and is included as a
key objective in the Workforce Capability Unit’s business activities. The Workforce Management Plan
contained clear objectives and measurable targets and the Institute has delivered effective activities
in 2009. In particular the ‘FISH Philosophy and Program’ was well received by the majority of staff
interviewed. All staff interviewed were aware of the Organisational Wellness activities and staff that
attended activities believed they had made a positive impact.
Current Rating: B

7. Information, Instruction & Training
GWIT has a process in place for providing information, instruction and training to staff and analysis of
the training needs of the Institute is undertaken. However, the most recent review of the induction
training has identified that almost half of the new staff have not completed the induction program. A
report of the Group Participation Information for CQI 2009 Staff Induction Refresher shows that a
large proportion of staff have not completed or only partially completed this training. Specific training
whenever new equipment or plant is purchased or there are changes to the work environment is not
always implemented. Ensuring these induction and ongoing training programs are effectively
implemented will increase staff knowledge relating to HSW.
Current Rating: D

8. Injury Treatment & Management
The Injury Management and Rehabilitation Framework meet all the relevant essential and best
practice criteria in the guidance. The procedures are understood by staff and managers and the
Institute Director is committed to ensuring early intervention strategies are effectively implemented.
The current injury management statistics show an increase in claims lodged, however the costs per
claim has reduced significantly over the same period and the cost per FTE is well below the state
average. These statistics reflect the Institute’s effective injury treatment and management program.
Current Rating: A

9. Claims Management
WorkCover claims have been reported to senior management. GWIT has achieved a reduction in the
number of claims lodged in the past two years, although two claims were re-opened after staff
returned to work. Therefore, GWIT should review the return to work programs in these cases. Even
though, reports and comparative data is supplied by the Department, an ‘internal’ annual report is not
produced. Implementing a mechanism for annual reporting of worker’s compensation claims
management may assist GWIT in identifying areas for improvement.
Current Rating: B

10. Incident Recording, Investigation, Analysis & Review
There is a process in place for the recording and investigation of all workplace incidents. Analysis of
incidents is completed, however further detailed analysis and evaluation of trends would assist GWIT
in determining root causes and provide prioritised actions that can be incorporated into the Strategic
and Business Plans. The Institute does not have a mechanism in place to check corrective actions
recommended from the incident investigation are implemented.
Current Rating: D

Element D: Measurement and Evaluation
11. Measuring & Evaluating HSW Performance
GWIT has a number of processes for the ongoing monitoring and review of the WHS management
system. Ensuring the integration of these processes through the implementation of the Business
Operation Plan would create a robust WHS management system. In particular, the inclusion of a
mechanism for reporting the recommended improvements identified by the internal Safety Audit


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Schedules program would increase the value of this process. Presenting a WHS performance report
to the DG would ensure compliance with best practice criteria.
Current Rating: B

Element E: Review and Improvement
12. Reviewing HSW Performance
GWIT has processes in place for reviewing all areas of WHS performance for which it has direct
responsibility apart from a documented process for review of WHS performance of senior
management. The processes implemented incorporate the review of WHS management activities and
there is evidence that the review is integrated into planning processes.
Current Rating: B

13. Institute Director and/or Director General Reporting
The WHS Consultant and Safety Committee members stated the mechanisms for WHS reporting to
the Institute Director work effectively. The Institute Director was informed and aware of GWIT WHS
performance. The Departmental processes do not require Institutes’ to directly report on WHS
performance. However, there is some evidence that indirect measures of WHS performance are
reported to the DDG.
Current Rating: B




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Attachment A               HSW Improvement Standard Assessment - Criteria Checklists

HSW Management System Analysis

Element A: HSW Policy & Commitment

  Performance Criteria 1: HSW Policy
  The agency has an HSW policy that clearly states the senior management’s commitment to the HSW function outlines responsibilities for all parties and is clearly communicated to all
  staff.
  Essential Criteria:                                                         Compliance       Comments
  To be effective, the policy should:                                                          The DETE Health, Safety and Wellbeing Commitment Statement was displayed at the
                                                                                               campus visited and is accessible on the GWIT intranet. In addition to the departmental
                                                                                               statement, GWIT have produced a Workplace Health and Safety Management Plan.
                                                                                               The DETE Health, Safety and Wellbeing Commitment Statement contains a general
     contain a general statement of aims and objectives for improving              Y          statement of aims and objectives for improving health and safety that are preventative in
      health and safety that are preventative in nature
                                                                                               nature.
     express clear commitment to health and safety of staff, visitors and          Y          The DETE Health, Safety and Wellbeing Commitment Statement expresses a clear
      contractors                                                                              commitment to health and safety for “our people, our students, our visitors and volunteers,
                                                                                               our partners and contractors”.
     express clear commitment to improving health and safety                       Y          The DETE Health, Safety and Wellbeing Commitment Statement contains several
      performance, legislative compliance, and to the allocation of                            statements that express these commitments.
      appropriate resources
     express a clear commitment to take a risk management approach to              Y          The GWIT Workplace Health and Safety Management Plan includes “a commitment by
      HSW                                                                                      the Institute Management Team to implement policies and procedures to reduce the risk of
                                                                                               accident, injury and illness to staff, students, contractors and members of the general
                                                                                               public during the operations of the Institute”.
     recognise the key role of consultation between staff and                      Y          The DETE Health, Safety and Wellbeing Commitment Statement recognises the key role
      management on HSW issues                                                                 of consultation between staff and management.
     be clearly communicated to all staff within the agency on a regular           N          The DETE Commitment Statement and the GWIT Workplace Health and Safety
      basis                                                                                    Management Plan are both available on the GWIT Intranet and the Institute has a process
                                                                                               in place for annual HSW Refresher training for staff. However, the Refresher training does
                                                                                               not refer to either of the aforementioned documents.
     outline responsibilities of all parties including senior management,          Y          The DETE Health, Safety and Wellbeing Commitment Statement outlines a commitment to
      supervisors and employees.                                                               clearly communicating the health, safety and wellbeing expectations, accountabilities and
                                                                                               responsibilities for all staff. GWIT has further defined the roles and responsibilities for
                                                                                               HSW in the Institute’s Workplace Health and Safety Management Plan.


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  Best Practice:                                                               Compliance      Comments
  In addition, a best practice policy should:
      be signed and dated by the current Institute Director and/or Director        N          The GWIT Workplace Health and Safety Management Plan is not signed and dated by the
       General                                                                                 Institute Director.

      be dated within last twelve months or reviewed through quality               N          The GWIT Workplace Health and Safety Management Plan does not state a date of issue
       procedures annually                                                                     or a date of review.

      specify a systematic approach to planning and implementing HSW               Y          The DETE Commitment Statement and the GWIT Management Plan both specify a
                                                                                               systematic approach to planning and implementing HSW.
      specify the negotiated and agreed arrangements for continuing                Y          The DETE Health, Safety and Wellbeing Commitment Statement contains the expectation
       consultation about health and safety                                                    that all personnel will work together to achieve and maintain safe, healthy and supportive
                                                                                               working and learning environments.
      include a review mechanism, which recognises the need to regularly           Y          The DETE Health, Safety and Wellbeing Commitment Statement includes a review and
       scrutinise and review performance                                                       monitor mechanism for day to day activities, performance, policies and procedures to
                                                                                               continually improve HSW.
      where applicable, refer to related policies such as injury                   Y          The DETE Health, Safety and Wellbeing Commitment Statement refers to rehabilitation
       management, rehabilitation.                                                             and return to work programs, employee assistance programs and health promotion
                                                                                               programs.
                                                                                               The DETE Health, Safety and Wellbeing Commitment Statement meets the majority
                                                       Evaluation Rating:           C
                                                                                               of the essential and best practice criteria. GWIT has developed a Workplace Health
                                                                                               and Safety Management Plan that contains a clear commitment by the Institute
                                                                                               Management Team and complements the departmental statement. However,
                                                                                               bestowing the approving authority of the GWIT Workplace Health and Safety
                                                                                               Management Plan to the Institute Director, would further embed the commitment to
                                                                                               HSW.
  Recommendations:
  Institute
  1. The Institute Director should formally endorse the Workplace Health and Safety Management Plan and effectively communicate the Plan to all staff.

  Department
  1.   The Department must review the DETE Health, Safety and Wellbeing Commitment Statement and ensure the document is reviewed annually through quality procedures.
  2.   Following the review of the Health, Safety and Wellbeing Commitment Statement, the Director General must sign and date the document.
  3.   The Department should instigate procedures to ensure that in the event of a new Director General being appointed, the Health, Safety and Wellbeing Commitment Statement is
       signed and dated by the new appointment as soon as practicable.
  Verification/Documentation Sighted:
  DETE Health, Safety and Wellbeing Commitment Statement, GWIT Workplace Health and Safety Management Plan.



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 Rating Criteria for HSW Policy:

 A.   There is a written policy that meets all the essential and best practice criteria in the guidance.
 B.   There is a written policy that meets all the essential criteria in the guidance and specifies a systematic approach to planning and implementing HSW.
 C.   There is a written policy that meets all the essential criteria in the guidance. The policy does NOT specify a systematic approach to planning and implementing HSW.
 D.   There is evidence of a draft policy but it is not yet implemented.
 E.   There is no evidence of an organisational health and safety policy.




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  Performance Criteria 2: MANAGEMENT RESPONSIBILITY
  Performance agreements for Executives and senior managers include statements of responsibility for HSW.
  Essential Criteria:                                                         Compliance       Comments
  To be effective, agreements should ensure:                                                   The GWIT Workplace Health and Safety Management Plan states that ‘performance
                                                                                               standards on the WH&S accountabilities and responsibilities are to be included in the
     HSW is set out as a key accountability in performance agreements              N          Performance Management Planning Process to ensure assessment at each review’.
                                                                                               However, most staff interviewed stated that HSW is not currently assessed as a task or
                                                                                               responsibility for the role in Individual Achievement Plans.
     the key accountability is supported by specific strategies                    Y          The GWIT Strategic Plan states that safe work practices is a key priority and includes a
                                                                                               specific strategy to support workplace health and safety. However this strategy is not
                                                                                               supported by initiatives and actions in the GWIT Business Plan.
     specific HSW activities are included in senior managers'                      N          All senior managers interviewed were aware they had responsibilities for HSW. However,
      performance agreements                                                                   specific HSW activities are not included in senior managers’ performance agreements.
     the HSW activities link to and reflect agency's corporate HSW                 N          The HSW priorities included in the Strategic Plan are not linked to documented HSW
      objectives                                                                               activities.
     performance measures are developed to assess senior manager's                 N          An Institute-wide quarterly HSW performance summary is reported to the Institute
      progress with HSW activities.                                                            Management Team. However the report does not directly assess senior manager’s
                                                                                               progress.


  Best Practice:                                                             Compliance        Comments
  In addition, to ensure best practice:

     progress with HSW activities performance are measured on an                   Y          Progress with HSW performance is measured on a quarterly basis in the HSW
      annual basis                                                                             performance summary report.
     outcomes of progress is recorded centrally and reported to the                Y          The Institute-wide quarterly HSW performance summary are reported to the Institute
      Institute Director and/or DG on a regular basis                                          Executive Team, chaired by the Institute Director.
     HSW activities are reviewed, so that they align with HSW corporate            N          The Institute Director stated that even though there is not a formalised process to ensure
      objective.                                                                               the revamped HSW activities align with the Institute corporate HSW objectives there is an
                                                                                               informal process for the incorporation of HSW performance outcomes when the GWIT
                                                                                               Strategic Plan is developed.


                                                      Evaluation Rating:            D          All senior managers interviewed were aware that they had HSW responsibilities,
                                                                                               however these responsibilities are not documented in their position descriptions
                                                                                               and there is no measurement of HSW performance. Ensuring the Institute develops
                                                                                               and implements a program to monitor and measure HSW performance of senior
                                                                                               managers will enable improved outcomes in the future.

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  Recommendations:
  Institute
  1. Ensure all position descriptions include a key accountability for HSW and the responsibilities are reviewed annually.
  2. Develop and implement a program to monitor and measure the HSW performance of senior managers.
  3. Implement a process to ensure that HSW related performance measures are aligned with business objectives and documented in Strategic and Business Plans.
  Verification/Documentation Sighted:
  GWIT Workplace Health and Safety Management Plan, GWIT Strategic Plan, GWIT Business Plan, GWIT HSW performance summary.

 Rating Criteria for Management Responsibility:

 A. Performance agreements of Executives and senior managers include statements of responsibility to HSW that meet all the essential and best practice criteria in the guidance.
 B. Performance agreements of Executives and senior managers include statements of responsibility to HSW that meet all the essential criteria and are reviewed annually by the DG.
 C. Performance agreements of Executives and senior managers include statements of responsibility to HSW that meet all the essential criteria but they are NOT reviewed annually by the Institute
     Director and/or DG.
 D. There is evidence of plans to include HSW responsibilities in performance agreements of Executives and senior managers but it has not yet been implemented.
 E. There is no evidence of HSW responsibilities built into the performance agreements of Executives and senior managers.




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Element B: Planning

  Performance Criteria 3: PLANNING PROCESSES
  The agency's planning processes include HSW as a key objective supported by defined measurable outcomes.
  Essential Criteria:                                                          Compliance      Comments
  To be effective, processes should ensure:

     the agency has a corporate plan that includes HSW as an objective             Y          The GWIT Strategic Plan lists a key performance indicator for the Institute is “compliance
      that links to the agency’s Key Result Area                                               in addressing workplace health and safety, risk, disaster management and business
                                                                                               continuity issues”.
     the corporate plan contains as a minimum                                                 The GWIT Procedure for Risk Management states that the Institute Risk Management
                                                                                               Committee will meet annually to review the effectiveness of operations and prepare an
                                                                                               annual report as input into the Institute’s business planning process. However, the auditor
      o    clearly defined objectives and measurable targets derived from           N
           the risk assessment process                                                         did not find any evidence that this formalised process to determine the objectives and
                                                                                               targets documented in the Strategic Plan is currently implemented.
      o    performance indicators that will allow the agency to measure             Y          The Institute-wide quarterly HSW performance summary currently measures Workcover
           progress in achieving objectives and targets                                        claims and statutory costs and health and wellbeing activities.
      o    specific actions to be taken to achieve the objectives and               Y          Property and Operations conduct specific HSW actions such as general and specific
           targets, within a set timeframe                                                     safety audits. The completion of these actions is monitored to ensure targets are met
                                                                                               within the set timeframe.
      o    assigned responsibility for the achievement of the objective and         Y          The Manager, Property and Operations is currently responsible for the implementation and
           targets                                                                             monitoring of risk management strategies, in particular the achievement of the safety
                                                                                               audits.
     the business plan contains specific HSW actions to assist in meeting          N          The GWIT Business Plan does not contain any specific HSW actions to assist in meeting
      the corporate HSW objective                                                              the objectives in the Strategic Plan.
     planning for HSW is undertaken in consultation as per agreed                  Y          The Workplace Health and Safety Committee at each campus is the main instrument for
      consultation arrangements                                                                consultation on matters relating to health and safety. Minutes of the committee meetings
                                                                                               are available on the GWIT intranet.
     planning considers arrangements for emergency planning.                       Y          The GWIT Business Plan provides a framework for the implementation of all disaster
                                                                                               related processes.


  Best Practice:                                                               Compliance      Comments
  In addition, to ensure best practice:
                                                                                               The Institute’s risk management procedures provide a framework to ensure significant
     planning for HSW is based on the key priorities identified in the risk        N          risks are identified and managed through an action plan. However, the GWIT Risk Action

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           assessment process and key legislative requirements                                                 Plan on the GWIT Intranet has not been updated for 3 years.
          A specific HSW plan is developed that links to the agency's                            Y            The documented purpose of the GWIT Workplace Health and Safety Management Plan
           corporate and business plan, by reference to a corporate objective                                  links to the key performance indicator in the Institute’s Strategic Plan.
          progress with HSW Plan is discussed at executive meetings and                          Y            The GWIT HSW performance summary is discussed at the Institute Executive Team and
           outcomes reported to the Institute Director and/or DG                                               Institute Leadership Team meetings.
          planning for HSW is reviewed on a regular basis (at least annually)                    N            Specific HSW initiatives and actions are not included in the GWIT Business Plan.
           in consultation with management, staff and unions, updated where
           required, and clearly communicated to management and staff.
                                                               Evaluation Rating:                 D            The Institute has developed planning processes to include HSW as a key objective
                                                                                                               supported by defined measurable outcomes and there is some indication that HSW
                                                                                                               activities are periodically reviewed. However, the Business Plan does not contain
                                                                                                               any specific HSW initiatives and there is no evidence of effective implementation of
                                                                                                               the procedures for risk management.
     Recommendations:
     Institute
     1. Ensure the processes contained in the GWIT Procedure for Risk Management are effectively implemented.
     2. Implement a process to ensure that specific HSW actions to assist in meeting the GWIT Strategic HSW objectives are included in the Institute’s Business Plans.
     Verification/Documentation Sighted:
     GWIT Strategic Plan, GWIT Procedure for Risk Management, GWIT HSW performance summary, GWIT Business Plan, Operations Manager Job Description, GWIT Workplace Health
     and Safety Management Plan.

Evaluation
Rating Criteria for Planning Processes:

A.       The agency's plans meet all the essential and best practice criteria contained in the guidance.
B.       The agency's plans meet all of the essential criteria in the guidance. The HSW objective is based on the key priorities identified in the risk assessment process and is reviewed at least
         annually.
C.       The agency's plan meets all of the essential criteria in the guidance. The HSW objective is NOT based on the key priorities identified in the risk assessment process and/or reviewed at least
         annually.
D.       There is evidence of the agency's plans including an HSW objective but it is NOT yet implemented.
E.       There is no evidence of an HSW objective in the agency's planning processes.




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Element C: Implementation
  Performance Criteria 4: CONSULTATION
  There is a process in place for effective consultation on HSW issues.
  Essential Criteria:                                                         Compliance       Comments
  To be effective, consultation should ensure:

     a negotiated consultative arrangement is in place that is facilitated
      by:
                                                                                               GWIT has a well established WHS Committee with Terms of Reference listing the
          o a HSW committee                                                         Y          functions, membership and provisions for holding meetings.
             o election of HSW representatives                                      Y          Three new WHS representatives have recently been elected by the Electrical, Automotive
                                                                                               and Fabrication teams.
             o other agreed arrangements                                            Y          The GWIT Workplace Health and Safety Management Plan contains other agreed
                                                                                               arrangements such as the review of HSW delegations and education and training for
                                                                                               relevant staff.
     senior management are involved and active in the HSW consultation             Y          A representative of the Institute Executive Team is an active member of the WH&S
      arrangements                                                                             Committee.

     consultation occurs whenever:
        o planning new facilities or refurbishing existing facilities               Y          The Workplace Health and Safety Consultant is a member of the Steering committee for
                                                                                               large works projects.
         o     investigating incidents                                              Y          The campus Workplace Health and Safety Officers conduct incident investigations and
                                                                                               provide feedback to the relevant work area and the campus Safety Committee.
         o     reviewing risk assessments or implementing controls                  Y          The campus Workplace Health and Safety Officers conducts all risk assessments and
                                                                                               provides advice to the relevant work area and the WH&S Committee.
         o     developing, implementing and evaluating HSW programs,                Y          Policies, procedures and systems are discussed and reviewed at the safety committee
               policies, procedures and management systems                                     meetings.
         o     determining training needs                                           Y          GWIT undertakes training needs analysis annually. Included in the analysis is an e-survey,
                                                                                               feedback through team meetings and individual management interviews.
         o     planning changes to work practices, or introducing new ones          Y          Senior managers interviewed stated that WHS related changes were reviewed at team
                                                                                               meetings and during quarterly reviews within business units. Staff interviewed indicated
                                                                                               that issues were discussed in team meetings intermittently.
         o     planning to purchase new or different plant or substances.           Y          Some staff interviewed were not aware if WHS issues were determined prior to purchasing
                                                                                               new or different plant or substances. However, other staff indicated that WHS issues were
                                                                                               determined prior to purchases. The Facilities Manager stated that the Workplace Health
                                                                                               and Safety Committees provided advice prior to purchase if WHS issues were determined.
     Information about HSW is shared with employees and employees                  Y          Minutes from the campus GWIT Safety Committee meetings are published on the Intranet.
      are given the opportunity to participate in decisions affecting HSW                      Employees can also participate in decisions affecting HSW in staff forums and team
      and those views are taken into account                                                   meetings.

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      The consultation process is clearly communicated to all staff.               Y          Staff were aware that HSW issues could be raised at team meetings and that issues could
                                                                                               then be directed to the Safety Committee, if required.


  Best Practice:                                                             Compliance        Comments
  In addition, to ensure best practice:

      additional forms of consultation are provided, e.g.:
                                                                                               Regular staff meetings and the mandatory annual Staff Forum provide staff with
             o    Information sessions and focus groups
                                                                                    Y          opportunities for consultation.
             o    Including HSW on staff meeting agendas                            Y          Senior managers stated that HSW is a standing agenda item on staff meeting agenda’s
                                                                                               and quarterly reviews of WHS related work practices are completed within business units.
                                                                                               However, some staff interviewed stated that HSW was discussed at team meetings only
                                                                                               when required.
             o    Encouragement of staff suggestions and input into                 Y          The electronic GWIT Business Improvements Requests (BIR) provides staff with a formal
                  consultation process                                                         process to make suggestions and have input into the consultation process.
             o    HSW newsletters and/or inclusion of HSW matters in staff          Y          Staff stated that Healthy lifestyle programs are included in the ‘Inside TAFE’ newsletter
                  newsletters                                                                  (not verified). HSW information is readily available on the Intranet and HSW-related
                                                                                               ‘broadcast’ emails are produced at times.
             o    Tool box meetings                                                 Y          WHSOs have attended specific workgroup team meetings when required and the
                                                                                               Workplace Health and Safety Consultant attends team meetings regularly.
      the consultation process links to the HSW planning process.                  N          There is no formailsed process for the GWIT consultation processes to link to HSW
                                                                                               planning.
                                                       Evaluation Rating:           B          GWIT has a comprehensive process for the provision of consultation
                                                                                               opportunities for staff. The Workplace Health & Safety Accountability &
                                                                                               Reporting Requirements procedure            documents clear lines of
                                                                                               communication between management and staff and the audit findings show
                                                                                               this process has been effectively implemented. However, there is no
                                                                                               formalised consultation process that links to the WHS planning process.
  Recommendations:
  Institute
  1. Ensure that all staff are aware that WHS is a standing agenda item on staff meeting agenda’s.
  2. Develop a formal process to link from the consultation processes to the GWIT strategic planning process.
  Verification/Documentation Sighted:
  GWIT Safety Committee Terms of Reference, GWIT Workplace Health and Safety Management Plan.

Evaluation
Rating Criteria for Consultation:
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A.   There is a process for consultation of HSW issues that meets all the essential and best practice criteria in the guidance.
B.   There is a process for consultation of HSW issues that meets all of the essential criteria in the guidance. The consultation process links to the HSW planning process.
C.   There is a process for consultation for HSW issues that meets all of the essential criteria in the guidance. The consultation process is NOT linked to the planning process.
D.   There is evidence of a process for consultation of HSW being developed, but it has not yet been implemented
E.   There is no evidence of a consultation process in place for HSW issues.




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  Performance Criteria 5: RISK MANAGEMENT – INCLUDING SAFE DRIVING PROGRAM
  Health and safety risks are systematically identified, assessed, eliminated or controlled and recorded on a continuous basis.
  Essential Criteria:                                                          Compliance        Comments
  To be effective, risk management should ensure:
                                                                                                 The GWIT Risk Assessment Guide is a 5 step process for the identification of hazards and
     there is a process in place for the identification, assessment and                         risks, analysis, treatment and review, including a recommendation for staff identify hazards
      elimination or control of all hazardous activities associated with:                        “by dividing the workplace into logical groupings such as tasks (working on the lathe,
                                                                                                 loading the truck, data processing), locations (offices, grounds, warehouse), roles
      o work premises, materials and equipment                                       Y
                                                                                                 (electricians, office workers), functions or production processes (administration, cooking,
      o the layout and condition of the workplace                                    Y           washing, cleaning, receiving, forming finishing), and type of fixture, fitting or construction
      o work practices, work systems and shift work arrangements                     Y           (steps, pavers, nails, etc.)”.
     the process includes hazards such as the potential for workplace               Y           The GWIT Risk Management processes do include security hazards and the GWIT Risk
      stress and violence                                                                        Assessment Guide lists that sources of risk may include human resources and behaviour.
  Hazard Identification
    Health and safety risks are systematically identified:                                      There is a documented process to identify risks prior to procurement of goods and
     o prior to procurement of goods and services                                    Y           services in the GWIT Workplace Health and Safety Management Plan. Some staff stated
                                                                                                 that HSW issues are discussed prior to procurement of goods and services when required.
      o    prior to completion of design work for new and refurbished                Y           The minutes of the Safety Committee meetings included discussions on several
           premises                                                                              refurbishment projects.
      o    through regular workplace inspections                                     Y           The regular safety inspections and audits conducted at all campuses are reported as
                                                                                                 standing agenda items at each of the Safety Committee meetings.
      o    reviewing hazard/incident data                                            Y           Each campus Safety Committee reviews incident report data at their meetings. The
                                                                                                 incident data are reported to the campus Local Consultative Committee Meetings.
      o    through task analysis                                                     Y           Several examples of specific task analysis risk assessments were sighted. In addition,
                                                                                                 GWIT have developed a specific Electrical Risk Assessment Form and a Hazardous
                                                                                                 Substances & Dangerous Goods Risk Assessment Form.
  Risk Assessment
     Risk assessment takes into consideration:                                                  The GWIT Procedure for Risk Management states that operational areas should consider
      o frequency of exposure of staff and others                                    Y           the number of people involved and the GWIT Risk Assessment Guide states a key
                                                                                                 question for identifying risks is “who might be involved in the occurrence of the risk?”.
      o    potential severity of outcome                                             Y           The five levels of consequence for HSW risks are presented in the GWIT Risk
                                                                                                 Assessment Guide.
      o    likelihood of occurrence                                                  Y           The GWIT Risk Assessment Guide defines likelihood and provides a scale for rating the
                                                                                                 risks.
      o    prioritisation of risks                                                   Y           GWIT risk management processes prioritise risks into low, moderate, high and extreme
                                                                                                 using a risk matrix calculator.

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      o    need for risk assessment review process e.g. new hazards,                Y          The GWIT Workplace Health and Safety Management Plan states that risk assessments
           change in work process                                                              are to be undertaken for each planned activity or when required by changes to business,
                                                                                               i.e. purchase of new plant and equipment, changes to work patterns, etc.
      o    consultation with managers, staff and unions                             Y          Consultation processes are described in the GWIT Risk Assessment Guide and the GWIT
                                                                                               Procedure for Risk Management provides staff with a link to an online feedback form.
  Risk Control
     agencies plan the management and control of activities, products or           Y          The GWIT Risk Management processes provide a framework for the management and
      services that can pose risks to the health and safety of employees.                      control of hazards that can pose risks to health and safety of staff. However, the standard
      Risk control strategies consider risk management principles e.g.                         risk control strategies adopted by GWIT do not consider the ‘hierarchy of controls’ risk
      Elimination, Substitution, etc.                                                          management principles.


  Best Practice:                                                             Compliance        Comments
  In addition, to ensure best practice:

     prioritised risks should be documented in a risk register or action           N          Even though the GWIT Procedure for Risk Management states that the Risk Management
      plan                                                                                     Committee will meet at least bi-annually to review the Risk Register, the Health and Safety
                                                                                               Risk Action Plan in the Risk Register has not been reviewed since 2004.
     prioritised safety improvements should be included in the planning            N          The prioritised safety improvements from the Risk Action Plan have been addressed to
      process and aligned to senior managers' performance agreements                           some degree in the planning process, but are not aligned to senior managers’
                                                                                               performance agreements.
     there should be a mechanism for the early reporting of significant            N          The GWIT Risk Management Policy states that all significant risks are to be reported in a
      risks to the Institute Director and/or DG                                                timely manner to the Institute Executive Team through the Risk Management Committee.
                                                                                               However, there is no evidence that a Risk Management Committee has been appointed or
                                                                                               actively undertaking the documented objectives in the GWIT management structure.
     there is a mechanism for the ongoing review of the risk management            N          The implementation of the risk management approach to the Institute’s business
      process.                                                                                 objectives with respect to health and safety as endorsed in the GWIT Risk Management
                                                                                               Policy have not been reviewed since 2004.
                                                      Evaluation Rating:            C          There is a process in place for the identification, assessment and elimination or
                                                                                               control of health and safety risks at the Institute. However, the implementation of
                                                                                               the process needs further review. In particular, ensuring the Risk Management
                                                                                               Committee is actively meeting the documented objectives, reviewing the Risk
                                                                                               Register, reporting emerging issues to the Institute Executive Team and preparing
                                                                                               an annual report as input into the Institute’s planning process will enhance the
                                                                                               current risk management strategies. Moreover, integration of the ‘hierarchy of
                                                                                               controls’ risk management principles would lead to improved outcomes. GWIT
                                                                                               should also consider aligning prioritised safety improvements to senior managers
                                                                                               performance agreements and reviewing the mechanism for early reporting of
                                                                                               significant risks to the Institute Director.
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  Recommendations:
  Institute
  1. Integrate the hierarchy of controls risk management principles into the current risk management procedures.
  2.   Ensure the Risk Management Committee is actively meeting the documented objectives including reviewing the GWIT Risk Register, reporting emerging issues to the Institute
       Executive Team and preparing an annual report as input into the Institute’s planning process for the management and control of activities, products or services that can pose risks
       to the health and safety of employees.
  3.   Ensure prioritised safety improvements are aligned to senior managers’ performance agreements.
  4.   Update the mechanism of early reporting of significant risks to the Institute Director in the current risk management procedures.
  Verification/Documentation Sighted:
  GWIT Risk Management Policy, GWIT Procedure for Risk Management, GWIT Risk Assessment Guide, GWIT Risk Assessment Form, GWIT Electrical Risk Assessment Form, GWIT
  Hazardous Substances & Dangerous Goods Risk Assessment Form, GWIT Risk Register, GWIT Risk Action Plan – Health and Safety, GWIT Workplace Health and Safety
  Management Plan.

Evaluation
Rating Criteria for Risk Management – including Safe Driving Program

 A.    There is a process in place for the identification, assessment and elimination or control of health and safety risks that meets all the essential and best practice criteria in the guidance.
 B.    There is a process in place for the identification, assessment and elimination or control of health and safety risks that meets all of the essential criteria in the guidance. A risk register or action
       plan is developed and it is linked to the agency planning processes.
 C.    There is a process in place for the identification, assessment and elimination or control of health and safety risks that meets all the essential criteria in the guidance. A risk register or action
       plan is developed, but it is NOT linked to the agency planning processes
 D.    There is evidence of a process for the identification, assessment and elimination or control of health and safety risks but it is NOT yet implemented.
 E.    There is no evidence of a hazard identification risk assessment process in place.




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  Performance Criteria 5(a): SAFE DRIVING PROGRAM
  This audit criteria was endorsed by the QFleet Driver Safety Sub-Committee on 7 February 2007.
  Essential Criteria:                                                         Compliance       Comments
  To be effective, programs should ensure:

     the safe driving program should be included as an objective in the
      agency’s planning process including:                                                     GWIT does not have a safe driving program with clearly defined objectives and targets.
      o clearly defined objectives and targets                                      Y          However, staff do have access to a safe driver CD, are provided with information about the
                                                                                               use of the vehicle and procedures to follow in the case of an accident prior to use of a
                                                                                               government vehicle and a carpooling mechanism has been implemented to reduce the
                                                                                               number of vehicles travelling between campuses and encourage staff to share the driving.
      o    specific actions to be taken within a set timeframe                      Y          GWIT keep a register of drivers licences for staff using government vehicles and ensure
                                                                                               the licence details are updated regularly.
      o    performance indicators that will allow the agency to measure             N          The inclusion of performance indicators in future operational plans will allow the Institute to
           progress in achieving objectives and targets                                        measure progress.
     the agency must have a safe vehicle use policy/guideline/standard
      which addresses at least each of the following elements:                                 The Departmental Motor Vehicle Practices and Procedures (A.I.15) contains the statement
      o courteous and safe driving behaviours                                       Y          “Drivers of Government vehicles are to act in a courteous manner at all times”.
      o    vehicle induction and familiarisation                                    Y          The DETE Safe Driving Fact Sheet states that drivers should “familiarise yourself with the
                                                                                               vehicle and its operations”.
      o    operating conditions                                                     Y          The DETE Safe Driving Fact Sheet states that drivers should “Drive to road conditions e.g.
                                                                                               wet weather’ and ‘check road conditions with local police, RACQ.
      o    seatbelts and other safety features                                      Y          The DETE Safe Driving Fact Sheet states that drivers should be aware of “compliance
                                                                                               with Queensland Road Rules and any safety requirements such as wearing of seat belts”.
      o    speed                                                                    Y          The DETE Safe Driving Fact Sheet states that drivers should “observe speeds posted on
                                                                                               roads”.
      o    journey planning and fatigue management                                  Y          References are made to journey planning and fatigue management in the DETE Safe
                                                                                               Driving Fact Sheet. GWIT staff are encouraged to include travel time when planning for
                                                                                               meetings, etc. and a carpooling mechanism has been implemented to reduce the number
                                                                                               of vehicles travelling between campuses and encourage staff to share the driving.
      o    rural and remote driving                                                 N          Departmental procedures and fact sheets do not include specific elements in relation to
                                                                                               rural and remote driving. However, GWIT staff travelling long distances are issued with a
                                                                                               mobile telephone.
      o    licensing                                                                Y          The Departmental Motor Vehicle Practices and Procedures (A.I.15) states that ‘A
                                                                                               Government vehicle must only be driven by an employee or other authorised person who
                                                                                               possesses a current driver’s licence for the class of vehicle in question’. GWIT keep a
                                                                                               register of drivers licences for staff using government vehicles.
      o    fitness to drive                                                         N          Departmental procedures and fact sheets do not include specific elements in relation to
                                                                                               fitness to drive.

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      o    alcohol and other drugs                                                  Y          References are made to affect of alcohol and other medication on a drivers fitness to
                                                                                               operate a vehicle in the DETE Safe Driving Fact Sheet.
      o    mobile phones and other distractions                                     Y          The DETE Safe Driving Fact Sheet draws drivers’ awareness to inattention that can be
                                                                                               caused by mobile phones and other distractions.
     a strategy for communicating the safe vehicle use                             Y          Staff were aware of the need to present their drivers licence prior to obtaining an Institute
      policy/guideline/standard to all employees and examining employee                        vehicle. Staff are provided with information about the use of the vehicle and procedures to
      understanding of the policy                                                              follow in the case of an accident prior to use of a government vehicle and some staff
                                                                                               stated they were given advice on the use of vehicles.
     the incorporation of safe vehicle use policy into induction procedures        Y          The GWIT Staff Induction contains a section entitled ‘Think Safe, Drive Safe’ that states
      for all staff                                                                            the requirements for licensing for use of government vehicles and a contact for staff
                                                                                               interested in undertaking driver safety training.
     all vehicle crashes and incidents included in WH&S incident                   Y          The DETE Safe Driving Fact Sheet states that drivers should report road accidents. Staff
      recording and reporting processes                                                        indicated that all incidents involving vehicles are reported on ‘EV010’ forms.
     training and education for officers required to operate four-wheel            Y          Licensing for the operation of non-standard vehicles, such as forklifts, are obtained from
      drive vehicles (or other non-standard vehicles) and/or operate                           the relevant staff and stored on their personnel files. Training is not provided for the
      vehicles in off-road conditions or remote locations.                                     operation of vehicles in off-road conditions or remote locations.


  Best Practice:                                                               Compliance      Comments
  In addition, to ensure best practice:

     a needs assessment performed annually                                         N          The GWIT Skills Stocktake did not include a needs analysis of the safe driving program.
     the inclusion of a safe driving program in the agency’s WH&S                  N          The GWIT ‘Think Safe, Drive Safe’ program is incorporated into the staff induction
      management system                                                                        program but not the GWIT Workplace Health and Safety Management Plan.
     processes for monitoring the safety of drivers and for providing              N          Neither the Department nor GWIT have processes for monitoring the safety of drivers and
      feedback to employees about their driving safety. An                                     providing feedback to employees about their driving safety.
      incentive/reward program for safe driving may also be developed
     where a position requires an employee to spend a significant                  N          The GWIT Human Resources staff interviewed stated that no specific driving requirements
      amount of working hours driving a vehicle, driving should be                             are included in the position descriptions for any GWIT staff.
      included in the position description for the position and in
      performance appraisal processes
     education programs for drivers, including a focus on factors                  N          Staff interviewed were not aware of an education program for drivers that focus on factors
      influencing driving behaviour and self examination of attitudes and                      influencing driver behaviour and self examination of attitudes and behaviours.
      behaviours.
                                                     Evaluation Rating:             D          There is evidence that GWIT have a safe driving program that has been included in
                                                                                               the planning process as evidenced by the inclusion of the Think Safe, Drive Safe
                                                                                               section in the online staff induction and the measures implemented to reduce the
                                                                                               number of vehicles travelling between campuses and encouraging staff to share the
                                                                                               driving. Ensuring the current programs are documented including clearly defined

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                                                                                                                    objectives and targets and implementing performance measures to allow the
                                                                                                                    Institute to measure progress in achieving objectives and targets will further
                                                                                                                    integrate the driver safety program into GWIT strategic plans.
     Recommendations:
     Institute
     1.     Document the current Safe Driving programs and procedures to ensure compliance with the current criteria including incorporating the programs into the GWIT HSW management
            system with clearly defined objectives, set timeframes and measurable targets.
     2.     Ensure training and education of staff required to travel long distances (rural and remote driving) is consistently delivered and the outcomes are measured and reviewed.
     3.     Incorporate a training needs analysis for monitoring the safety of drivers and for providing feedback to employees about their driving safety in the GWIT Skills Stocktake.
     4.     Consider the delivery of the CARRS-Q Driver Education program that focuses on factors influencing driver behaviour and self examination of attitudes and behaviours.

     Department
     1. The Department must update the Safe Driving programs, procedures and fact sheets to ensure compliance with the current criteria.
     Verification/Documentation Sighted:
     Departmental Motor Vehicle Practices and Procedures (A.I.15), Departmental Safe Driving Fact Sheet, GWIT Staff Induction, GWIT Skills Stocktake, GWIT Workplace Health and
     Safety Management Plan.

Evaluation
Rating Criteria for Safe Driving Program:

A.        There is a safe driving program as a key objective supported by defined measurable outcomes that meets all the essential and best practice criteria.
B.        There is a safe driving program included in the agency’s planning process and all of the essential criteria are met. Two or more of the best practice criteria are also met.
C.        There is a safe driving program included in the agency planning process and all of the essential criteria are met.
D.        There is evidence that a safe driving program has been included in the agency’s planning process.
E.        There is no evidence of a safe driving program included in the agency’s planning process with defined and measurable outcomes.




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  Performance Criteria 6: HEALTHY LIFESTYLE PROGRAM
  The agency’s planning processes include a healthy lifestyle program as a key objective supported by defined measurable outcomes.
  Essential Criteria:                                                         Compliance       Comments
   To be effective, programs should ensure:

    the healthy lifestyle program should be included as an objective in
     the agency’s planning process including:                                                  The GWIT Strategic Plan includes a key performance indicator to achieve survey results
     o clearly defined objectives and measurable targets                            Y          that reflect positive attitudes towards work life balance.
      o    specific actions to be taken within a set timeframe                      Y          The GWIT Business Plan contains specific actions to undertake annual Organisational
                                                                                               Wellness Project and lists the Director Human Resources as the Action Officer.
    the healthy lifestyle programs should include:
     o a worksite based committee comprising the functional areas of                Y          The Local Consultative Committee Meetings and the Institute Leadership Team comprises
          the workplace including HSW, HR, health promotion, etc.                              the functional areas of the workplace including HSW, HR and health promotion.
      o    an organisational profile which identifies organisational,               Y          GWIT’s Workforce Management Plan forms an integral part of the Institute’s strategic and
           environmental and individual factors to be undertaken                               business planning framework and outlines priority strategies to be undertaken in four key
                                                                                               focus areas to achieve the goals and outcomes.
      o    voluntary participation by staff                                         Y          Staff interviewed had voluntarily participated in some of the healthy lifestyle programs
                                                                                               offered.
      o    a marketing and communication plan                                       Y          Staff are provided with information on the healthy lifestyle programs via email and intranet.
      o    infrastructural planning to ensure appropriate human and                 Y          Human and material resources to develop and implement an annual Organisational
           material resources have been identified                                             Wellness Program and provide advice to all staff on work/life balance options have been
                                                                                               identified in the GWIT Workforce Management Plan.
      o    a needs assessment which allows staff to identify health issues          Y          Staff are able to identify health issues of interest to them in the GWIT Skills Stocktake.
           of interest to them
      o    program planning including multiple strategies at the                    Y          GWIT healthy lifestyle programs included multiple strategies aimed at both the
           organisational, environmental and individual level with defined                     organisational and individual levels. The GWIT Workforce Management Plan contains
           measureable outcomes                                                                defined measurable outcomes.
      o    a comprehensive evaluation plan including       process, impact          Y          The results have been measured by the Skills Stocktake and the Work Effectiveness
           and outcome measures                                                                Report completed by an external provider.
    the healthy lifestyle program is clearly communicated to all staff             Y          All staff interviewed had knowledge of the healthy lifestyle programs.
    performance indicators that will allow the agency to measure                   Y          The Workforce Management Plan and Workforce HSW performance report contains
     progress in achieving objectives and targets                                              performance indicators that allow the Institute to measure progress in achieving objectives
                                                                                               and targets.
    information about healthy lifestyle is shared with all staff and staff         Y          The survey results are shared with staff and the advice given by staff in the surveys are
     are given the opportunity to participate in decisions about the                           taken into account for future healthy lifestyle programs.
     healthy lifestyle program and those views are taken into account.

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     Best Practice:                                                                           Compliance          Comments
     To ensure best practice:

          the needs assessment should occur on an annual basis                                       Y           The GWIT Skills Stocktake is conducted on an annual basis.
          the healthy lifestyle program considers the interactive nature of                          Y           The ‘FISH Philosophy and Program’ recently presented to staff considers the interactive
           factors affecting the health of staff such as job demands, worker                                      nature of factors affecting staff and encourages staff to be there for their co-workers and
           characteristics, work culture, work environment and extra-                                             customers, play, make someone's day, and choose their attitude about how they show up
           organisational influences                                                                              for work.
          parameters for the evaluation of the healthy lifestyle program include                     N           Apart from anecdotal evidence and the staff survey results, GWIT does not evaluate cost-
           cost-benefit and efficiency                                                                            benefit and efficiency of the healthy lifestyle program.
          includes an annual review mechanism, which recognises the need                             Y           GWIT review performance through the Workforce Management Reports and the internal
           to regularly scrutinise and review performance                                                         and external survey results.
          there is a written policy and program plan for the healthy lifestyle                       Y           Staff are able to view the Organisational Wellness Program on the GWIT Intranet. The
           program which is posted in every work area and/or staff noticeboard/                                   program activities are also advertised by email.
           agency intranet etc.
                                                                 Evaluation Rating:                  B            The GWIT Organisational Wellness program meets all of the essential criteria and is
                                                                                                                  included as a key objective in the Workforce Capability Unit’s business activities.
                                                                                                                  The Workforce Management Plan contained clear objectives and measurable targets
                                                                                                                  and the Institute has delivered effective activities. In particular the ‘FISH Philosophy
                                                                                                                  and Program’ was well received by the majority of staff interviewed. All staff
                                                                                                                  interviewed were aware of the Organisational Wellness activities and all staff that
                                                                                                                  attended activities believed they had made a positive impact.
     Recommendations:
     Institute
     1. GWIT should continue to operate the effective Organisational Wellness Program.
     2. Consider conducting a cost-benefit analysis of the healthy lifestyle program.
     Verification/Documentation Sighted:
     GWIT Strategic Plan, GWIT Business Plan, GWIT Workforce Management Plan, GWIT Skills Stocktake, GWIT HSW performance reports.


Evaluation
Rating Criteria for Healthy Lifestyle Program:

A.       There is a healthy lifestyle program as a key objective supported by defined measurable outcomes that meets all the essential and best practice criteria in the guidance.
B.       There is a healthy lifestyle program that meets all the essential criteria in the guidance. The healthy lifestyle program is included as a key objective in the agency’s planning processes.
C.       There is a healthy lifestyle program that meets all the essential criteria in the guidance. The healthy lifestyle program is NOT linked to the agency’s planning processes.
D.       There is evidence of a planning process including healthy lifestyle program as a key objective but it has not yet been implemented.
E.       There is no evidence of a planning process including healthy lifestyle program as a key objective supported by defined measurable outcomes.

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  Performance Criteria 7: INFORMATION, INSTRUCTION AND TRAINING
  There is a process in place for providing information, instruction and training for all staff on HSW issues.
  Essential Criteria:                                                            Compliance        Comments
   To meet the essential criteria, a process should be in place to ensure:
                                                                                                   The completion rates for the GWIT Staff Induction for New Employees are reviewed every
    each new employee receives induction training                                      N          3 months. The most recent survey shows that 52% of new staff have completed
                                                                                                   inductions.
    employees exposed to risks in the workplace are informed of                        Y          Staff indicated that some changes had been made to certain operations to reduce
     procedures to maintain safety                                                                 exposure to risk and a number of training programs are available to staff. The GWIT
                                                                                                   Workplace Health and Safety Handbook contains guidance for working with hazards such
                                                                                                   as electrical equipment, chemicals and manual handling.
    staff responsible for identifying, assessing and controlling workplace             Y          The Workplace Health and Safety Manager and Workplace Health and Safety Officers
     hazards are provided with information, instruction and training                               have been provided with information, instruction and training. However, supervisors should
                                                                                                   also be given responsibility for identifying, assessing and controlling workplace hazards.
    staff are trained whenever new equipment/plant is purchased or                     N          The GWIT Workplace Health and Safety Management Plan states that purchasing
     there are changes to the work environment                                                     procedures incorporate steps involved in the evaluation of the purchased item to ensure
                                                                                                   that it conforms to all stipulated HSW requirements. However, staff indicated that they
                                                                                                   familiarised themselves with new equipment and didn’t always evaluate the HSW
                                                                                                   requirements.
    managers and senior managers are provided with specific HSW                        Y          Some managers, in particular the Property and Operations Managers have been provided
     information, instruction and training                                                         with specific HSW training. However managers and senior managers outside this section
                                                                                                   have not been provided with specific HSW information, instruction and training.
    HSW practitioners undertake specific professional development                      Y          The Workplace Health and Safety Manager has completed Workplace Rehabilitation and
     training                                                                                      Return to Work Coordinator and WHS Essentials for Committee Members training.
    staff with HSW functions such as First Aid Officers, Fire Wardens,                 Y          The WHS Manager is currently reviewing the levels of training for staff with First Aid and
     Rehabilitation Coordinators, committee members etc. are provided                              Rehabilitation Coordinator functions and arranging for further training where required.
     with ongoing specific agency information, instruction and training
    information, instruction and training is easy to understand, e.g.                  Y          The information, instruction and training presented to the auditor was easy to understand.
     where English is a second language, consider providing information                            The majority of procedures contained a flowchart representation of the process to assist
     in the employee's native language                                                             the ease of interpretation and understanding.
    information, instruction and training delivered is centrally recorded.             Y           The formal training delivered is centrally recorded on the Aurion ESS system.


  Best Practice:                                                                 Compliance        Comments
   To ensure best practice:

     a needs analysis is carried out to identify information, instruction              Y          The GWIT Skills Stocktake measures the attendance rates and provides staff with an
      and training required within the agency                                                      opportunity to recommend other skills they need to develop in their current roles.
     the needs analysis is linked to the planning processes                            Y          The GWIT Workforce Management Plan contains detailed analysis of all professional
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                                                                                                                 development investment for staff and documents strategies to achieve the stated goals
                                                                                                                 and outcomes.
           information, instruction and training provided is evaluated                              N           The GWIT Training and PD Application allow managers to request staff to complete a
                                                                                                                 report on the training attended. However, on the applications sighted, this reporting
                                                                                                                 requirement was not requested.
           information, instruction and training needs are reviewed on at least                     Y           The GWIT Workforce Management Plan contains an objective to undertake an annual
            an annual basis.                                                                                     skills audit of the workforce.
                                                                 Evaluation Rating:                 D            GWIT has a process in place for providing information, instruction and training to
                                                                                                                 staff and analysis of the training needs of the Institute is undertaken. However, the
                                                                                                                 most recent review of the induction training has identified that almost half of the
                                                                                                                 new staff have not completed the induction program. A report of the participation
                                                                                                                 information for Staff Induction refresher training shows that a large proportion of
                                                                                                                 staff have not completed or only partially completed this training. Specific training
                                                                                                                 whenever new equipment or plant is purchased or there are changes to the work
                                                                                                                 environment is not always implemented. Ensuring these induction and ongoing
                                                                                                                 training programs are effectively implemented will increase staff knowledge relating
                                                                                                                 to HSW.
     Recommendations:
     Institute
     1.     Ensure that all new staff members receive an Institute induction at the commencement of their employment.
     2.     Supervisors should be given the responsibility for identifying, assessing and controlling workplace hazards. Therefore supervisors should receive information instruction and
            training in identifying, assessing and controlling workplace hazards.
     3.     Ensure that staff are trained whenever new equipment/plant is purchased or there are changes to the work environment.
     4.     Consider implementing the reporting requirements for staff training and development to evaluate the effectiveness.
     Verification/Documentation Sighted:
     GWIT Staff Induction for New Employees, GWIT Workplace Health and Safety Handbook, GWIT Workplace Health and Safety Management Plan, GWIT Skills Stocktake,.

Evaluation
Rating Criteria for Information, Instruction and Training:

A.        There is a process in place for providing information, instruction and training to all staff on HSW issues that meets all the essential and best practice criteria in the guidance.
B.        There is a process in place for providing information, instruction and training to all staff on HSW issues that meets all the essential criteria in the guidance. An information, instruction and
          training needs analysis is undertaken.
C.        There is a process in place for providing information, instruction and training to all staff on HSW issues that meets all the essential criteria in the guidance. An information, instruction and
          training needs analysis is NOT undertaken.
D.        There is evidence of a plan for providing information, instruction and training to all staff on HSW issues but it is not yet implemented.
E.        There is no evidence of a process for providing information, instruction and training of staff on HSW issues.




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  Performance Criteria 8: INJURY TREATMENT AND MANAGEMENT
  There is a process in place for providing information, instruction and training for all staff on HSW issues.
  Essential Criteria:                                                            Compliance        Comments
   To satisfy the essential criteria an agency should have a process in
   place for injury treatment and injury management that includes the
   following:

   Injury treatment                                                                                Emergency procedures instructions, including first aid assistance and listing the first aid
       first-aid facilities (e.g. first aid officers, kits, rooms, trained             Y          contact number is documented in the GWIT Workplace Health and Safety Handbook.
        personnel)                                                                                 First aid kits were available in some work areas inspected.
       arrangements with local Medical centre/GP/Staff health centre for               N          The GWIT Workplace Health and Safety Handbook only refers to contacting an
        priority treatment (These arrangements must recognise the right                            ambulance in the case of emergency. There is no reference to arrange for staff to attend
        of workers to select their own medical practitioner)                                       alternative medical support. Hence, there is no need for GWIT to make arrangements with
                                                                                                   local medical support services.
       notification to Rehabilitation    Coordinator or other relevant                 Y          Notifications of injuries to the Rehabilitation Coordinator is clearly documented in the
        personnel of injury                                                                        GWIT Workplace Rehabilitation Program.
   Injury management
    appointment of Rehabilitation Coordinators in accordance with                      Y          Complying with legislative obligations with respect to rehabilitation is a commitment
      legislation                                                                                  statement in the GWIT Workplace Rehabilitation Policy.
    notification of injuries to WorkCover within         required reporting            Y          The GWIT Workplace Health and Safety and Workcover Procedure contains flowcharts
     timelines                                                                                     which include timelines for reporting.
    participation in the development of an injury management plan for                  Y          The GWIT Workplace Rehabilitation Policy contains the individual responsibilities and
     significant injuries with WorkCover                                                           rights for participation in the rehabilitation plans.
    early intervention e.g. early contact with injured worker to establish             Y          Making sure workplace rehabilitation is started as soon as possible in accordance with
     nature and severity of injury                                                                 medical advice is a commitment statement in the GWIT Workplace Rehabilitation Policy.
                                                                                                   The Departmental Integrated Injury Management Framework also contains detailed early
                                                                                                   intervention strategies.
    early injury management e.g. contact with treating doctor                          Y          One of the stated aims of the GWIT Workplace Rehabilitation Policy is to have a process
                                                                                                   to support an early safe return of any worker who has an injury/illness.
    early and safe return to work e.g. support of return to work plans,                Y          Options for graduated return to work and selected/alternative duties are listed in the GWIT
     modification to work environment/tasks, establishment of suitable                             Workplace Rehabilitation Policy.
     duties
    monitoring of progress e.g. ensuring injured worker's progress is                  Y          The role of the Workplace Rehabilitation Coordinator includes monitoring rehabilitation
     consistent with agreed rehabilitation plan                                                    plans and to ensure doctor approval for those plans.
    managers of injured workers are actively informed of and involved in               Y          Managers interviewed stated they were informed of and involved in injury management.
     injury management.                                                                            The GWIT Workplace Rehabilitation Policy states that supervisors play a central role in

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                                                                                                                ensuring the success of any rehabilitation program and lists their responsibilities.



     Best Practice:                                                                         Compliance          Comments
         To ensure best practice:
                                                                                                                GWIT has established policy, procedure and program documents specifically related to
          establishment of injury treatment and/or injury management policy                        Y           injury treatment and management. These procedures are in addition to the Departmental
                                                                                                                procedures.
          communication of injury treatment/injury management process to all                       Y           The processes are communicated to staff through the induction process and via the
           staff                                                                                                intranet. All staff interviewed are aware of the reporting processes.
          injury treatment and management processes are regularly reviewed                         Y           Both the Workplace Rehabilitation Policy and the Workplace Health and Safety and
                                                                                                                Workcover Procedure have been recently reviewed.
          the agency provides adequate financial and budget support to the                         Y           The WH&S Consultant and senior management indicated that adequate financial and
           injury treatment and injury management process.                                                      budgeted support has been provided for the injury treatment and management process.
                                                                                                                However the Institute does not conduct any detailed analysis of the financial costs
                                                                                                                associated with incidents and/or WorkCover claims.
                                                                Evaluation Rating:                 A            The Injury Management and Rehabilitation Framework meet all the relevant
                                                                                                                essential and best practice criteria in the guidance. The procedures are understood
                                                                                                                by staff and managers and the Institute Director is committed to ensuring early
                                                                                                                intervention strategies are effectively implemented. The current injury management
                                                                                                                statistics show an increase in claims lodged, however the costs per claim has
                                                                                                                reduced significantly over the same period and the cost per FTE is well below the
                                                                                                                state average. These statistics reflect the Institute’s effective injury treatment and
                                                                                                                management program.
     Recommendations:
     Institute
     1. Consider implementing a process to analyse the financial costs associated with incidents and/or WorkCover claims.
     Verification/Documentation Sighted:
     GWIT Workplace Health and Safety Handbook, GWIT Workplace Occupational Rehabilitation Program, GWIT Workplace Rehabilitation Policy, GWIT Workplace Health and Safety and
     Workcover Procedure, Departmental Workplace Rehabilitation Integrated Injury Management Framework, Departmental WorkCover Data Reports.

Evaluation
Rating Criteria for Injury Treatment and Management:

A.       There is a process in place for the treatment and management of injuries that meets all the essential and best practice criteria in the guidance.
B.       There is a process in place for the treatment and management of injuries that meets all of the essential criteria in the guidance. The process is clearly communicated to all staff and managers.
C.       There is a process in place for the treatment and management of injuries that meets all of the essential criteria in the guidance. The process is NOT clearly communicated to all staff and
         managers.
D.       There is a draft process in place for the effective treatment and management of injuries but it is not yet implemented.

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E.   There is no evidence of an effective injury treatment and/or management process in place.




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  Performance Criteria 9: CLAIMS MANAGEMENT
  There is a process in place for the timely and effective management of workers compensation claims.
  Essential Criteria:                                                         Compliance       Comments
      To meet the essential requirements, the worker's compensation claims
      management process implemented by the agency should:

       obtain data, statistics and reports from WorkCover and track the            Y          WorkCover reports are provided to the GWIT Human Resources team by the
        progress of all claims                                                                 Departmental Organisational Health Unit (OHU). The Human Resources team track all
                                                                                               claims and provide reports to the Institute Executive Team.
       conduct quarterly claims reviews and if required contact WorkCover          Y          The Human Resources team provides fortnightly reports on ‘difficult’ WorkCover claims to
        claims manager’s                                                                       the Institute Director and the quarterly GWIT HSW performance report provides a
                                                                                               summary of WorkCover claims to senior management.
       provide continuous case management of claims to ensure a return             Y          Human Resources monitors the progress of the injured worker. The Workplace Health and
        to work or the settling of the claim                                                   Safety Consultant and/or the campus Workplace Health and Safety Officers liaise with the
                                                                                               Rehabilitation and Return to Work Coordinator (RRTWC) regarding case management. A
                                                                                               review of the WorkCover claims data revealed that two claims have been re-opened since
                                                                                               staff returned to work.
       ensure managers and supervisors are actively involved in claims             Y          The role of managers and supervisors in claims management is clearly articulated in the
        management and advise relevant parties about any information                           GWIT Workplace Rehabilitation Policy. Workforce Capability staff stated that they
        which may impact on the claim.                                                         coordinate the supervisor-staff interactions. Senior Managers and Line Managers stated
                                                                                               the communication and information channels worked effectively.


  Best Practice:                                                             Compliance        Comments
      In addition, to facilitate continuous     improvement    of   claims
      management, the process should:

       ensure regular reporting and analysis of claims data is undertaken          Y          The quarterly GWIT HSW performance reports provide a summary of WorkCover claims to
        by agency to understand claims trends and identify improvements                        senior management.
        and opportunities in claims management
       ensure outcomes of analysis and actions for improvement are                 Y          Analysis of claims data and actions for improvement are reported to the Institute Executive
        reported to the senior manager responsible for claims management                       Team. Outcomes for improvement have been incorporated into the planning processes, as
        and outcomes for improvement are incorporated into the planning                        evidenced by the introduction of the Zero Harm, Zero Tolerance program.
        processes
       produce an annual report to Institute Director and/or DG on                 N          Worker’s compensation claims are reported to the Institute Executive Team and trends are
        progress of workers’ compensation claims management.                                   identified. The Department now provides annual claims data and 3 yearly comparative
                                                                                               data. However an annual report on worker’s compensation claims management is not
                                                                                               produced. The worker’s compensation claims management is not directly reported to the
                                                                                               DG.

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                                                              Evaluation Rating:                 B            WorkCover claims have been reported to senior management. GWIT has achieved a
                                                                                                              reduction in the number of claims lodged in the past two years, although two claims
                                                                                                              were re-opened after staff returned to work. Therefore, GWIT should review the
                                                                                                              return to work programs in these cases. Even though, reports and comparative data
                                                                                                              is supplied by the Department, an ‘internal’ annual report is not produced.
                                                                                                              Implementing a mechanism for annual reporting of worker’s compensation claims
                                                                                                              management may assist GWIT in identifying areas for improvement.
     Recommendations:
     Institute
     1. Review the return to work program to determine if the program is working effectively.
     2. Implement a mechanism for annual reporting of worker’s compensation claims management to assist GWIT in identifying areas for improvement.

     Department
     1. The Department, in conjunction with TAFE Institutes, to implement a process for reporting workers’ compensation claims management information to the DG.
     Verification/Documentation Sighted:
     GWIT HSW performance report, GWIT Workplace Rehabilitation Policy, Departmental WorkCover Data Reports.

Evaluation
Rating Criteria for Claims Management:

A.     There is a process in place for the management of workers’ compensation claims that includes all essential and best practice criteria.
B.     There is a process in place for the management of workers compensation claims that meet all of the essential criteria. Regular reporting and analysis of claims data is undertaken, reported to a
       senior manager and outcomes incorporated into the planning processes.
C.     There is a process in place for the management of workers compensation claims that includes all of the essential criteria. Regular reporting and analysis of claims data is NOT undertaken,
       reported to senior manager and/or outcomes included into the planning process.
D.     There is evidence of development of a claims management process, however it is not yet implemented.
E.     There is no evidence of a claims management process in place.




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  Performance Criteria 10: INCIDENT RECORDING, INVESTIGATION ANALYSIS AND REVIEW
  There is a process in place to record, investigate, analyse and review all workplace related incidents.
  Essential Criteria:                                                           Compliance        Comments
   To satisfy the essential criteria an agency should have a process for
   incident recording, investigation and analysis that includes the
   following:
                                                                                                  GWIT uses the Departmental Work Injury/Incident Report (EV010) to record injuries. The
   Incident recording                                                                             campus WH&S Officers document the injury reports for each campus and the Property
      a register of injuries as required under section 134 of the WHS                Y           and Operations Unit store the original EV010 forms and collate the injury reports for the
       Regulation 2008                                                                            Institute using an ‘Access’ database.

       mechanism for notifying Workplace Health and Safety Queensland                Y           The Departmental Work Injury/Incident Report (EV010) contains a mechanism for
        in accordance with section 135 of the WHS Regulation 2008                                 recording the notification of the incident to Workplace Health and Safety Queensland.
   Incident investigation
      an established incident investigation process                                  Y           The Departmental Workplace Rehabilitation Integrated Injury Management Framework
                                                                                                  2005 – 2009 contains a detailed incident investigation process.
       investigations of incidents that lead to a workers compensation               Y           The campus Workplace Health and Safety Officers investigate all incidents recorded on
        claim or hazard report to determine underlying causes                                     the EV010 report forms. An example of a detailed investigation was sighted.
       repository for centrally recording results/ corrective actions of             Y           Incidents are recorded at the Institute in an ‘Access’ database and records are also
        incidents                                                                                 centrally recorded on the Aurion ESS system. GWIT is planning to use the QPULSE
                                                                                                  system to track control measures.
       mechanism for informing Institute Director and/or DG of all serious           Y           The Departmental Workplace Rehabilitation Integrated Injury Management Framework
        incidents                                                                                 2005 – 2009 states that for serious incidents, the relevant Director or General Manager will
                                                                                                  be briefed immediately. The Institute Director stated that senior management are informed
                                                                                                  when Workplace Health and Safety Queensland are notified of serious incidents.
   Incident Analysis
      injuries, ill health and other unplanned events are analysed yearly            Y           Work incidents are analysed and reviewed by the campus WH&S Committees at each
                                                                                                  meeting. The WH&S Committee reports are reviewed by the Institute Executive Team.
       notices issued by Workplace Health and Safety Queensland are                  Y           The campus WH&S Officers review notices and brief the campus WH&S Committees
        reviewed                                                                                  regarding notices issued by Workplace Health and Safety Queensland.
       regular management reporting which result in management action                Y           All incidents are reported to the Human Resources Manager. The Workplace Health and
                                                                                                  Safety Officers also report incidents to the relevant Education Program Managers.
       results of the analysis are reviewed by Institute Director and/or DG          N           The Institute Director stated there is some level of devolvement for the investigation,
                                                                                                  review and analysis of incidents. However, senior management do review the WorkCover
                                                                                                  claims reports.
   Incident Review
      incidents reviewed are prioritised and implemented to reduce the               N           There is no evidence of a process for strategically reviewing incidents to prioritise actions
       incidence and severity of accidents/injuries                                               to reduce the incidence and severity of injuries.
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          prioritised actions are incorporated into the planning process                 N           There are no prioritised actions regarding the reduction of incidents incorporated in the
                                                                                                      GWIT Strategic or Business Plans.
          risk assessment of activity/process where injury/illness occurred is           Y           The GWIT Workplace Health and Safety and Workcover Procedure sets out the process
           reviewed.                                                                                  for managing, reporting and reviewing incidents. The flowchart includes hazard and risk
                                                                                                      assessment with rectification and management recommendations as the last step in the
                                                                                                      process. There is some evidence that this process is implemented.


  Best Practice:                                                                    Compliance        Comments
      To ensure best practice:
                                                                                                      The Work Injury/Incident Report (EV010) Form is used for recording all incidents that
         one form is used for recording all incidents                                    Y           occur within the Training Qld workplaces in the department. Although, EQ workplaces use
                                                                                                      a different form for recording incidents.
         the incident recording system is automated                                      N           The Work Injury/Incident Report (EV010) Form is recorded manually on the Aurion ESS
                                                                                                      system.
         investigation of all incidents is undertaken                                    N           The campus Workplace Health and Safety Officers stated that all reported incidents are
                                                                                                      investigated. However there was some evidence that not all incidents are reported to the
                                                                                                      relevant personnel and documented using the EV010 form.
         senior managers investigate serious incidents                                   Y           Serious incidents are investigated by the campus Workplace Health and Safety Officers.
                                                                                                      Senior managers are involved in the investigation process where necessary.
         recommendations corrective actions following incident investigation             Y           Examples of corrective actions following incident investigation were sighted.
          are implemented
         incident information is analysed quarterly                                      Y           Incident information is analysed at the campus Safety Committee Meetings and the
                                                                                                      Institute Executive Team. The Department does not analyse incident information.
         analysis of accidents, injuries, incidents and notices are available to         Y           Minutes of the campus Safety Committee Meetings are available to all staff on the intranet.
          all staff.                                                                                  The minutes contain a list and/or overview of the incidents reported at the campus.
                                                          Evaluation Rating:              D           There is a process in place for the recording and investigation of all workplace
                                                                                                      incidents. Analysis of incidents is completed, however further detailed analysis and
                                                                                                      evaluation of trends would assist GWIT in determining root causes and provide
                                                                                                      prioritised actions that can be incorporated into the Strategic and Business Plans.
                                                                                                      The Institute does not have a mechanism in place to check corrective actions
                                                                                                      recommended from the incident investigation are implemented. The Institute is
                                                                                                      investigating the implementation of QPULSE and this may assist in addressing
                                                                                                      these issues.
  Recommendations:
  Institute
  1.      Implement QPULSE to allow for the management and review of corrective actions recommended from the incident investigation.
  2.      Develop a process to strategically review incidents and causal factors to prioritise actions to reduce the incidence and severity of injuries and ensure the results of the review are
          incorporated into the Institute’s Strategic and Business plans.
  3.      Consider reporting the results of incident recording, investigation, analysis and review to the DG.
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     Department
     1. The Department should implement a process to analyse incident information quarterly.
     2. The Department should implement one automated incident recording system for all workplaces.
     Verification/Documentation Sighted:
     Departmental Work Injury/Incident Report (EV010), Departmental Workplace Rehabilitation Integrated Injury Management Framework 2005 – 2009, GWIT HSW performance reports,
     Aurion ESS Incident Report, Campus Safety Committee Meeting Minutes.

Evaluation
Rating Criteria for Incident Recording, Investigation, Analysis and Review:

A.     There is a process in place for the recording, investigation, analysis and review of all workplace incidents that meet all the essential and best practice criteria in the guidance.
B.     There is a process in place for the recording, investigation, analysis and review of all workplace incidents that meets all the essential criteria in the guidance. There is a mechanism in place for
       checking corrective actions recommended from the incident investigation and analysis are implemented.
C.     There is a process in place for the recording, investigation, analysis and review of all workplace incidents that meets all of the essential criteria in the guidance. There is NOT a mechanism in
       place for checking corrective actions recommended from the incident investigation and analysis are implemented.
D.     There is evidence of the development of an incident reporting and investigation process but it is not yet implemented.
E.     There is no evidence of an incident reporting and investigation process in place.




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Element D: Measurement and Evaluation

  Performance Criteria 11: MEASURING AND EVALUATING HSW PERFORMANCE
  There is a process in place to measure and evaluate the ongoing performance of the HSW management system.
  Essential Criteria:                                                         Compliance       Comments
  HSW Performance monitoring should:

     take place in consultation with key stakeholders, including                   Y          The campus Safety Committees’ Meetings provide the majority of HSW performance
      employees, supervisors, key OH&S specialists and management                              monitoring tasks at GWIT. The Institute Executive Team also conducts monitoring of
      representatives                                                                          outcomes.
     identify applicable HSW, Injury Management and Workers’                       Y          The WH&S Coordinator manages the identification of applicable legislation through
      Compensation legislation which applies to the agency's activities                        electronic newsletters and email announcements and through attendance at Government
                                                                                               network meetings. The campus Safety Committees have a standing agenda item to
                                                                                               provide updates on any new forms or processes relating to HSW.
     assess degree of compliance with legislation                                  Y          GWIT assess the level of compliance with legislation through scheduled safety compliance
                                                                                               audits. The audits measure compliance with DETE and GWIT health and safety policies
                                                                                               and procedures and the Workplace Health and Safety Act.
     determine proactive and reactive performance indicators e.g.                  Y          The comprehensive audit process conducted throughout GWIT campuses are reviewed at
      outcomes of audit process, injury rates, costs and return to work                        the campus Safety Committee meetings. The HSW performance reports also contain
      rates                                                                                    proactive and reactive performance indicators, such as the training and development,
                                                                                               WorkCover claims rates and costs and induction completion rates.
     identify successful strategies and current gaps in the HSW                    Y          The internal Safety Audit Schedules address issues at the workplace level. The GWIT
      management system                                                                        Workplace Health & Safety Operational Plan identifies successful strategies and current
                                                                                               gaps in the WHS management system from an Institute wide perspective..
     identify specific areas/issues which require improvement                      Y          The internal Safety Audit Schedules identifies specific areas/issues which require
                                                                                               improvement.
     recommend improvements to be made to senior management.                       Y          The internal Safety Audit Schedules do not include a mechanism for reporting the
                                                                                               recommended improvements to senior management. However, the recommended
                                                                                               improvements contained in the WH&S Operational Plan are approved by the Director
                                                                                               Human Resources. Recommendations for improvements tabled through the Committee
                                                                                               structure are authorised by senior management.


  Best Practice:                                                             Compliance        Comments
  To ensure best practice:
                                                                                               The primary tool for performance monitoring, the Workplace Health and Safety
     HSW performance monitoring should be conducted at least annually              N          Operational Plan is not completed on an annual basis. The plans to integrate the WHS
                                                                                               Operational Plan in the Business Operation Plan will ensure the monitoring of WHS
                                                                                               performance is reviewed at least annually.


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           results of monitoring should be reported to Institute Director and/or               Y           Results of monitoring WHS performance are reported to the Institute Director via the
            DG                                                                                              Director, Human Resources. TBIT does not report WHS performance to the DG.
           actions for improvement should be included in agency's planning                     Y           There is some evidence that actions for improvement have been included in the Institutes’
            processes and/or other plans as necessary e.g. Human Resources,                                 planning processes.
            IT, procurement and design.
                                                              Evaluation Rating:                B           GWIT has a number of processes for the ongoing monitoring and review of the WHS
                                                                                                            management system. Ensuring the integration of these processes through the
                                                                                                            implementation of the Business Operation Plan would create a robust WHS
                                                                                                            management system. In particular, the inclusion of a mechanism for reporting the
                                                                                                            recommended improvements identified by the internal Safety Audit Schedules
                                                                                                            program would increase the value of this process. Presenting a WHS performance
                                                                                                            report to the DG would ensure compliance with best practice criteria.
     Recommendations:
     Institute
     1.     Ensure the integration of WHS performance monitoring and review processes in the Business Operation Plan is effectively implemented and maintained within the Strategic and
            Operational Plans for GWIT.
     2.     Implement a process to report WHS performance to the DG.
     Verification/Documentation Sighted:
     GWIT campus Safety Committee Meeting Minutes, GWIT HSW performance reports, GWIT Safety Audit Schedules, GWIT Workplace Report for Hazard Identification.

Evaluation
Rating Criteria for Measuring and Evaluating HSW Performance:

A.        There is a process in place for the ongoing monitoring and review of the HSW management system that meets all essential and best practice criteria in the guidance.
B.        There is a process in place for the ongoing monitoring and review of the HSW management system that meets all the essential criteria in the guidance. Results are incorporated into the
          agency's planning processes.
C.        There is a process for the ongoing monitoring and review of the HSW management system that meets all the essential criteria. Results are NOT incorporated in the agency's planning
          processes.
D.        There is evidence of process for the monitoring and review of HSW performance being developed but it is not yet implemented.
E.        There is no evidence of a process developed or being developed for the ongoing monitoring review of the HSW management system.




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Element E: Review and Improvement

  Performance Criteria 12: REVIEWING HSW PERFORMANCE
  Reviews of HSW performance feed into the planning processes of the agency. Establish if review processes are integrated into the management system. Review results are planned
  and implemented.
  Essential Criteria:                                                           Compliance     Comments
  To be effective and ensure currency the review should include consider
      the outcomes of the measurement and evaluation processes in
      regards to:

     implementation of the HSW policy                                              Y          The GWIT Workplace Health and Safety Handbook and the online Induction process have
                                                                                               been reviewed and updated in the last 12 months.
     progress with achieving HSW accountabilities in Institute Director            N          HSW accountabilities and progress with achieving HSW activities are not included in
      and/or DG's performance agreement and activities in senior                               senior management performance agreements. The Department does not have a process
      managers' performance agreements                                                         to assess senior managers’ HSW accountabilities.
     implementation and effectiveness of HSW planning processes                    Y          The WHS planning processes demonstrate a systematic approach to defining objectives
                                                                                               and measurable targets that link to the Institute’s Strategic Plan. Ensuring these processes
                                                                                               are given set timeframes and are reviewed on an annual basis will improve the outcomes.
     implementation and effectiveness of risk,          injury and claims          Y          A review of the GWIT Workplace Rehabilitation Policy and the Workplace Health and
      management processes                                                                     Safety and WorkCover Procedure were completed in April 2009.
     arrangements for consultation                                                 Y          Consultation arrangements at GWIT have undergone a detailed review, and the Workforce
                                                                                               Management Plan contains a strategic goal to “develop and implement strategies to
                                                                                               improve communication between managers and staff across the Institute”.
     progress with delivery of information, instruction and training against       Y          The annual Staff Induction Refresher training provides a method of delivery of HSW
      plan and increase in awareness of employees and management                               information, instruction and training and ensures employee and management awareness
      with HSW issues                                                                          is maintained. The online training program is regularly reviewed and the staff completion
                                                                                               rates are also reviewed.
     implementation of incident recording, investigation and analysis              Y          There is some evidence of the review of processes for incident recording, investigation
      processes                                                                                and analysis in the campus Safety Meeting minutes.
     reporting to Institute Director and/or DG                                     Y          The Institute Director receives reports on HSW performance. There is no direct
                                                                                               mechanism of reporting to the DG.
     corrective actions implemented                                                Y          The Workplace Health & Safety Operational Plan contained evidence that corrective
                                                                                               actions have been implemented.
     HSW performance monitoring                                                    Y          The Institute Executive Team monitors performance through the quarterly HSW
                                                                                               performance reports.
     in addition, outcomes of the review should be incorporated into the           Y           There is evidence that outcomes of HSW performance reviews has been incorporated
      agency’s planning process.                                                               into the Institute’s planning processes.


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     Best Practice:                                                                         Compliance          Comments
     To be effective, a review of HSW management systems will also
      consider:

          changes in legislation                                                                   Y           The minutes of the Safety Committee meetings contained evidence of WHS procedures
                                                                                                                review following changes in legislation.
          changing expectations and requirements of interested parties                             Y           The minutes of the Safety Committee meetings contained evidence that changing
                                                                                                                expectations and requirements regarding smoking on campus and from a visually impaired
                                                                                                                student prompted reviews of management systems.
          changes in the products or activities of the organisation                                Y           Several of the Team Leaders and the Property and Operations Manager discussed
                                                                                                                changes to activities following review.
          changes to the structure of the organisation                                             Y           The annual review of GWIT HSW procedures ensures that changes in the Institute’s
                                                                                                                structure are addressed.
          advances in science and technology                                                       Y           Discussion of the upgrading of fire alarm systems and duress alarms at campus Safety
                                                                                                                Committee meetings indicates that advances in technology have been considered.
          market preferences                                                                       Y           The activity of the Safety Committees’ contains examples of where market preferences,
                                                                                                                such as lack of physical security for staff, are considered.
          feedback, particularly from employees.                                                   Y           The Business Improvement Requests process allows for feedback from employees to be
                                                                                                                reviewed.
                                                                Evaluation Rating:                  B           GWIT has processes in place for reviewing all areas of WHS performance for which
                                                                                                                it has direct responsibility apart from a documented process for review of WHS
                                                                                                                performance of senior management. The processes implemented incorporate the
                                                                                                                review of WHS management activities and there is evidence that the review is
                                                                                                                integrated into planning processes.
     Recommendations:
     Institute
     1. Establish processes to review the HSW performance of senior management.

     Department
     1. The Department should implement a process to review incident recording, investigation and analysis at individual Institutes and across all workplaces.
     2. The Department should ensure a process for reporting of HSW performance to the DG is implemented.
     Verification/Documentation Sighted:
     GWIT Workplace Rehabilitation Policy, GWIT Workplace Health and Safety and WorkCover Procedure, GWIT HSW performance Report, GWIT Safety Committee Meeting Minutes.

Evaluation
Rating Criteria for Reviewing HSW Performance:

A.       There is a process in place for reviewing HSW performance that meets all the essential and best practice criteria in guidance.


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B.   There is a process in place for reviewing HSW performance that meets all the essential criteria in guidance. The review also considers changes to the structure of the organisation and/or the
     services provided by the organisation.
C.   There is a process in place for reviewing HSW performance but it does NOT consider changes to the structure of the organisation and/or the services provided by the organisation.
D.   There is a draft process for reviewing HSW performance but it is not yet implemented.
E.   There is no evidence of a review of HSW performance within the agency.




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  Performance Criteria 13: INSTITUTE DIRECTOR AND/OR DIRECTOR GENERAL REPORTING
  The Institute Director and/or Departmental Director General is informed of and regularly updated on the agency's HSW performance.
  Essential Criteria:                                                         Compliance       Comments
  To be effective, the reporting should ensure:                                                There is no evidence of direct reporting of HSW performance to the COO or the DG.
                                                                                               Hence this section will only evaluate the Institute Director reporting processes.
     the Institute Director and/or DG receives at least yearly reports on
      agency's progress with:
      o planning for HSW                                                            Y          GWIT Operational Plan is authorised by the Director, Human Resources, with discussion
                                                                                               with the Institute Director as required.
      o    incident statistics                                                      Y          Incident statistics are collected through the Aurion ESS system. The WHS Consultant
                                                                                               provides trends analysis reporting of these statistics to the Institute Director.
      o    HSW litigation                                                           Y          There is no evidence of annual reporting of HSW litigation. However, WHSQ notices are
                                                                                               immediately reported to the Institute Director.
      o    senior managers’ progress against HSW performance targets                N          The Institute Director stated that performance targets were reviewed, however there is no
                                                                                               evidence that senior management’s progress against WHS performance targets was
                                                                                               recorded.
      o    HSW training                                                             Y          The GWIT Training Needs Analysis which included some WHS training was reported to
                                                                                               the Institute Director.
      o    HSW reviews                                                              Y          WHS reviews were reported to the Institute Director by the chair of the Safety Committee.
      o    Workers’ compensation claims management                                  Y          The Organisational Health Unit collates Monthly WorkCover Reports. These reports are
                                                                                               presented to the Institute and incorporated into the HSW performance Reports.
      o    Workers’ compensation premium                                            Y          The Departmental Finance Area manages the allocation of Workers’ compensation
                                                                                               premiums to the Institutes’ Finance Manager.
     there is a mechanism for immediately notifying the Institute Director
      and/or DG of:                                                                            The GWIT Risk Management Policy states that all significant risks are to be reported in a
      o significant risks                                                           Y          timely manner to the Institute Leadership Team through the Risk Management Committee.
      o    serious incidents                                                        Y          The Departmental Workplace Rehabilitation Integrated Injury Management Framework
                                                                                               2005 – 2009 states that serious incidents are to be reported to the relevant Director or
                                                                                               General Manager. The Institute Director stated that serious incidents were reported to him.
      o    prohibition and improvement notices.                                     Y          The Institute Director stated that senior management were involved whenever WHSQ
                                                                                               intervened.




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     Best Practice:                                                                         Compliance           Comments
     To ensure best practice:

           ensure Institute Director and/or DG is informed on at least a yearly                    Y            The Institute Director receives the quarterly HSW performance report that includes some
            basis of HSW performance against pre-determined indicators                                           evidence of reviewing HSW performance against pre-determined indicators.
           ensure Institute Director and/or DG is actively involved in planning                    Y            The Institute Director is actively involved in planning processes and decision making
            processes and decision making regarding HSW improvements                                             regarding HSW improvements.
           ensure Institute Director and/or DG is informed of penalty and                          Y            There is a mechanism for notifying the Institute Director of penalty and improvement
            improvement notices issued.                                                                          notices.

                                                                Evaluation Rating:                  B            The WHS Consultant and Safety Committee members stated the mechanisms for
                                                                                                                 WHS reporting to the Institute Director work effectively. The Institute Director was
                                                                                                                 informed and aware of GWIT WHS performance. The Departmental processes do not
                                                                                                                 require Institutes’ to directly report on WHS performance. However, there is some
                                                                                                                 evidence that indirect measures of WHS performance are reported to the DDG.
     Recommendations:
     Institute
     1.     The Institute may wish to implement a mechanism for reporting WHS performance to the DG on an annual basis.

     Department
     2. Review the current processes for managing serious risks and incidents to ensure there is a mechanism for reporting to the DG.
     3. Implement a process to inform DG of the receipt of prohibition and improvement notices.
     4. Implement a mechanism for the annual reporting of incident statistics, HSW litigation and HSW training.
     Verification/Documentation Sighted:
     GWIT HSW performance Report, Monthly WorkCover Reports, GWIT Risk Management Policy, Departmental Workplace Rehabilitation Integrated Injury Management Framework 2005
     – 2009.

Evaluation
Rating Criteria for Director General Reporting:

A.        There is a process in place for informing and regularly updating the Institute Director and/or DG on the agency's HSW performance that meets all the essential and best practice criteria in the
          guidance.
B.        There is a process in place for informing and regularly updating the Institute Director and/or DG on the agency's HSW performance that meets all the essential criteria in the guidance. The
          Institute Director and/or DG is actively involved in the HSW planning processes and decision making regarding HSW improvements.
C.        There is a process in place for informing and regularly updating the Institute Director and/or DG on the agency's HSW performance that meets all the essential criteria in the guidance. The
          Institute Director and/or DG is NOT actively involved in the HSW planning processes and decision making regarding HSW improvements.
D.        There is evidence of a plan to inform and regularly update the Institute Director and/or DG on the agency's HSW performance but it is not yet implemented.
E.        There is no evidence that the Institute Director and/or DG is informed and regularly updated on the agency's HSW performance.



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Attachment B               HSW IMPROVEMENT ACTION PLAN


      Recommendation                                       Improvement Strategies                                    Accountable Officer   Review/ Completion Date

       The Institute Director should formally endorse     
        the Workplace Health and Safety Management
        Plan and effectively communicate the Plan to
        all staff.
      Ensure all position descriptions include a key      
       accountability for HSW and the responsibilities
       are reviewed annually.
      Develop and implement a program to monitor          
       and measure the HSW performance of senior
       managers.
      Implement a process to ensure that HSW              
       related performance measures are aligned with
       business objectives and documented in
       Strategic and Business Plans.
      Ensure the processes contained in the GWIT          
       Procedure for Risk Management are effectively
       implemented.
      Implement a process to ensure that specific         
       HSW actions to assist in meeting the GWIT
       Strategic HSW objectives are included in the
       Institute’s Business Plans.
       Ensure that all staff are aware that WHS is a      
        standing agenda item on staff meeting
        agenda’s.
      Develop a formal process to link from the           
       consultation processes to the GWIT strategic
       planning process.
      Integrate the hierarchy of controls risk            
       management principles into the current risk
       management procedures.
      Ensure the Risk Management Committee is             
       actively meeting the documented objectives
       including reviewing the GWIT Risk Register,
       reporting emerging issues to the Institute
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       Management Team and preparing an annual
       report as input into the Institute’s planning
       process for the management and control of
       activities, products or services that can pose
       risks to the health and safety of employees.
     Ensure prioritised safety improvements are           
      aligned to senior managers’ performance
      agreements.
     Update the mechanism of early reporting of           
      significant risks to the Institute Director in the
      current risk management procedures.
      Document the current Safe Driving programs          
       and procedures to ensure compliance with the
       current criteria including incorporating the
       programs into the GWIT HSW management
       system with clearly defined objectives, set
       timeframes and measurable targets.
      Ensure training and education of staff required     
       to travel long distances (rural and remote
       driving) is consistently delivered and the
       outcomes are measured and reviewed.
      Incorporate a training needs analysis for           
       monitoring the safety of drivers and for
       providing feedback to employees about their
       driving safety in the GWIT Skills Stocktake.
      Consider the delivery of the CARRS-Q Driver         
       Education program that focuses on factors
       influencing driver behaviour and self
       examination of attitudes and behaviours.
      GWIT should continue to operate the effective       
       Organisational Wellness Program.

     Consider conducting a cost-benefit analysis of       
      the healthy lifestyle program.

      Ensure that all new staff members receive an        
       Institute induction at the commencement of
       their employment.



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      Supervisors should be given the responsibility       
       for identifying, assessing and controlling
       workplace hazards. Therefore supervisors
       should receive information instruction and
       training in identifying, assessing and controlling
       workplace hazards.
      Ensure that staff are trained whenever new           
       equipment/plant is purchased or there are
       changes to the work environment.
     Consider implementing the reporting                   
      requirements for staff training and development
      to evaluate the effectiveness.
     Consider implementing a process to analyse the        
      financial costs associated with incidents and/or
      WorkCover claims.
      Review the return to work program to                 
       determine if the program is working effectively.

      Implement a mechanism for annual reporting of        
       worker’s compensation claims management to
       assist GWIT in identifying areas for
       improvement.
      Implement QPULSE to allow for the                    
       management and review of corrective actions
       recommended from the incident investigation.
      Develop a process to strategically review            
       incidents and causal factors to prioritise actions
       to reduce the incidence and severity of injuries
       and ensure the results of the review are
       incorporated into the Institute’s Strategic and
       Business plans.
      Consider reporting the results of incident           
       recording, investigation, analysis and review to
       the DG.
     Ensure the integration of WHS performance                 
      monitoring and review processes in the
      Business Operation Plan is effectively
      implemented and maintained within the
      Strategic and Operational Plans for GWIT.

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     Implement a process to report WHS                        
      performance to the DG.

      Establish processes to review the HSW               
       performance of senior management.
      The Institute may wish to implement a               
       mechanism for reporting WHS performance to
       the DG on an annual basis.




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Attachment C              EVIDENCE CHECKLIST


EXAMPLES OF SOURCES OF INFORMATION EXAMINED FOR AUDIT
 HSW Policy and secondary policies
 HSW Objectives, targets, Performance Indicators
 mechanism for review of policy
 mechanism for updating staff on content/amendments to policy
 process for development of performance agreements
 copies/examples of performance agreements for senior officers which demonstrate inclusion of
   health and safety statements
 mechanism for review and update of performance agreements
 HSW Plan
 Corporate Business Plan
 organisational charts for HSW showing reporting lines to senior management and CEO
 job descriptions of appointed HSW personnel
 training program for HSW personnel
 communication/consultation strategy, policy, procedures, arrangements
 current committee structure, reporting lines and membership
 current activities of committees
 risk management strategy, policy, procedures arrangements
 workplace safety inspection reports
 risk assessment pro forma and examples of completed risk assessments
 examples of specialist risk assessments completed
 risk register, action plan
 Injury Register
 mechanism for Injury reporting
 incident report form
 completed Incident investigation reports
 incident analysis reports
 workers compensation/injury management policy
 workers compensation statistics/reports and related data
 First Aid policy and arrangements for first aid
 workers compensation review reports
 process for notification of injuries/claims to Insurer
 training strategy, policy, arrangements
 example of training records
 copy of HSW Induction program
 HSW manuals
 review strategy, policy, process
 review pro forma
 results of review
 Institute/Regional Director and/or DG Reports
 identification of key stakeholders
 method of communication with stakeholders




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