SERIOUS INCIDENT REPORTING POLICY
All serious incidents will be reported to our Area Office of the Ministry of Community, Family
and Children’s’ Services as per attached protocol.
A Serious Incident is defined as:
1. Death of an Individual
All deaths of an individual or non-residential individual participating in Programs
supervised by staff or of anyone on the premises.
2. Serious Injuries
All serious injuries to residents, to non-residential clients participating in the program
supervised by staff, or to anyone (including visitors) on the premises.
A report to the Ministry’s Program Supervisor should take place within 24 hours of the
occurrence. If the Program Supervisor is not available, contact the:
Area Manager, or
Investigation Unit of the Ministry in that order.
The reporting procedure is as follows:
1. Observe and identify serious incident (staff)
2. Report incident immediately to the most senior staff member on duty (staff)
3. Notify a manager.
4. Conduct preliminary inquiry before going off duty. Note. In some cases,
particularly those involving alleged abuse of a resident and other criminal
offense, police should be notified. All persons having knowledge of the
incident should remain at the worksite, until a manager excuses them.
5. Complete Association’s incident report and have report co-signed by another
staff member. (Manager)
Serious Incident Reporting Policy 2
6. Give report to the Executive Director as soon as possible. (Manager)
7. Review report and notify the Board of Directors (Executive Director)
8. Take immediate action as follows:
a) If there has been abuse of an individual, request a medical examination of
the individual and appropriate photographs. Obtain a written report and an
opinion from the attending physician on the probable cause of the injury.
b) If there has been abuse of a staff member, request a medical examination of
the staff member.
9. Notify individual’s parent/guardian or a significant other.
10. Route a copy of the report to the appropriate Ministry Program Supervisor and
include recommendations concerning the following:
a) Whether the Ministry should investigate
b) Whether the police and/or Crown Attorney should be involved in further
11. Decide whether staff involved should be suspended pending an investigation.
3. Communicable Diseases
Any reportable communicable disease as listed in current public health legislation must
be reported by the attending physician and/or a Manager to the local Medical Officer of
Health who will instruct the residence in procedures for dealing with the problem.
Some examples of communicable diseases are: severe gastrointestinal illness with
salmonella, food poisoning, viral hepatitis, meningitis, etc.
4. Missing Persons
A resident or non-residential individual who cannot be located within a reasonable time
and search. See Missing Persons Plan of Action.
Approved February 25, 2003
Board of Directors
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