Darvel, Newmilns & Muirkirk
A Guide to
Darvel – Loudoun Medical Centre
Darvel KA17 0HD
Tel: 01560 320205 Fax: 01560 321623
Newmilns – The Surgery
73-75 Loudoun Road
Newmilns KA16 9HQ
Tel: 01560 320120 Fax: 01560 321182
Muirkirk – The Surgery
Muirkirk KA18 3RQ
Tel: 0290 661286 Fax: 01290 661007
Surgery Opening Hours 8.30am-1pm
Monday – Friday
Newmilns surgery closed on Wednesday afternoons
All practices are within the Ayrshire & Arran
Primary Care Trust area
Darvel, Newmilns & Muirkirk Surgeries serve the whole of these villages as well as the
surrounding areas. Our team includes eight GPs, three practice nurses, one health care
assistant as well as our practice manager, medical secretaries and reception staff.
We offer a full general practice service and run specialist clinics for children and
pregnant women, diabetes and asthma sufferers and for patients needing minor
surgery. We aim to treat all our patients promptly, courteously and in complete
Contact Ayrshire & Arran Primary Care Trust on (01292 281821) for services we do not
This leaflet is for both existing patients and those considering registering with us. It tells
you about our services, how to access them and some general information about how
our practice operates.
If you live in our practice area and would like to register with us, please complete one of
our registration forms, available from all our receptions. You will be registering with the
practice rather than an individual GP, although you may choose to see one GP in
We run a range of clinics. For an appointment or further details, please call the
appropriate surgery telephone number.
Darvel – Monday 2.30pm – 4.30pm
Newmilns – Tuesday 11am – 12.30pm
Muirkirk – Thursday 2pm – 3pm
This clinic is run by the midwives. If you become pregnant, you will be given a ‘booking
appointment’ at which the midwife will ask you a few questions and carry out some
general health checks. You will be seen regularly throughout your pregnancy either at
the practice or at the local hospital, or both.
Child health and immunisation
Darvel – Friday 9.30am – 11.30am
Newmilns – Tuesday 9am -11am
Muirkirk – Monday 2.30pm – 4pm
All new babies are invited for regular check-ups from eight weeks old.
Minor operations can be done in our treatment room. Please discuss this with your
doctor who will then arrange for you to be given an appointment.
Newmilns/Darvel – Loudoun Medical Practice Tuesday afternoons
Muirkirk – By arrangement
Led by our nursing team, this clinic offers advice and general health check-ups to
patients diagnosed with diabetes. Letters of invitation are sent out to diabetic patients
when check ups are due.
Asthma & COPD
Asthma & COPD patients are sent letters of invitation when check ups are due but can
also make appointments for advice and support from our nurses who specialise in
Ask your Doctor or the Practice Nurse for information regarding available services and
Other health care services
Primary care services not available at our practice are provided by Ayrshire & Arran
PCT. Telephone (01292 281821)
If you take medication on a long-term basis, you can order a repeat prescription by
handing a script order into your usual surgery.
You can also call in and ask at reception of your usual surgery. Your prescription will be
available for you to pick up in two to three working days. Please allow at least 48 hours
for repeats to be processed.
Arrangements can be made to send your prescription to one of the local chemists – ask
reception for details.
Test Results & Enquiries
If you have a test, we rely on you to check for the result. The Practice will not contact
you automatically. Most results can be given over the telephone by a
receptionist/secretary. However, you may be asked to speak to the Doctor for some
test results or be asked to make an appointment
The practice has a strict policy regarding confidentiality and data protection. Test
results can only be given to the person to whom they relate unless that person has
given prior permission for the release of the results or they are not capable of
understanding the result.
For the first 7 days of an illness you must fill in a self-certificate. (Your employer should
have forms). The doctor can write a medical certificate from the 8 th day of illness
You must see the Doctor to get the certificate. It cannot cover any period before you
see the doctor (unless you have a hospital letter)
If you have been in hospital
Hand in your Hospital Discharge letter as soon as possible. If you need medical
attention let our receptionists know, as we do not routinely visit patients after discharge
Ring your usual surgery number to book an appointment with the GP or practice nurse.
Alternatively call in and ask at reception.
Urgent cases are seen on the day.
If your condition is non-urgent, you can expect to see a GP within two working days,
though you may have to wait longer if you want to see a particular GP. If you don't
need an appointment within two working days, you also have the option to book up to 4
weeks in advance if this is more convenient for you.
Nurses based in our practice treat patients for a wide range of common conditions. You
can expect to see a nurse within one working day and Sister Taylor is qualified to
prescribe from a wide range of medicines.
Tell us if you are in a telephone box. We will ring you back. Say immediately if your
call is an emergency.
Let us know if more than one person in the family needs to be seen. Each person
should have a separate appointment.
Tell us if you want someone to accompany you during an appointment or examination.
Remember that the results of tests can only be given to the patient unless prior
arrangements have been made.
You can book to have a telephone consultation with a doctor. He or she will ring you
at an agreed time on the telephone number you have given. If you are only available on
a mobile phone, you will be expected to ring the practice at the agreed time.
You can help us by:
Being on time for your appointment
Letting us know if you need to cancel
Calling for a home visit or urgent appointment before 10am
Ringing for a repeat prescription after 11am
Ringing for the results of tests between 11am-12.30pm or 3pm-4.30pm.
Our doctors typically see four patients in the practice in the time it takes to do a single
home visit. For this reason, we ask our patients to come to the practice if at all possible.
However, we can visit you at home if your condition means you cannot attend one of
our practices. Please ring before 10am to arrange a visit and let us know if your
condition is urgent.
Evening and weekends
Ayrshire Doctors-on-call offers patients registered with our practice a full GP service
when our practice is closed. For urgent advice and treatment, call NHS 24 on (0845 424
As well as our practice, there are many other local NHS services you can contact for
health advice, information or treatment. Before you do, remember that you can treat
many minor ailments such as colds, coughs and indigestion by keeping a well-stocked
medicine cabinet at home. We suggest you keep the following:
Paracetamol and aspirin (children under 16 and people with asthma should not take
Indigestion remedy (for example, antacids)
Travel sickness tablets
Sunscreen – SPF15 or higher
Sunburn treatment (for example, calamine)
Tweezers and sharp scissors
A selection of plasters, non-absorbent cotton wool, elastic bandages and dressings.
Keep the medicine chest in a secure, locked place out of reach of small children.
Always read the instructions and use the suggested dose
Watch expiry dates – don’t keep or use medicines past their sell-by date
Take all unwanted and out-of-date medicines back to the pharmacy
Your local pharmacist
McConnell’s Pharmacy Darvel 01560 320309
Newmilns 01560 321255
Galston 01563 820308
Hurlford 01563 525393
Your local pharmacist will be able to give you free health advice at any time – you don’t
need an appointment. Many pharmacies operate extended hours on a rota basis. Call
NHS Direct for details.
NHS Direct offers free expert health information and advice 24-hours a day on 0845
4647 or at their website, www.nhsdirect.nhs.uk which also offers an enquiry service. For
deaf people and those heard of hearing, a telephone service is available on 0845 606
4647. If English is not your preferred language, you can choose to use a confidential
Accident and emergency/999
Whatever the day or time, if you or someone else experiences severe chest pain, loss
of blood or suspected broken bones, go to your nearest accident and emergency
department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and
can assess serious injuries and provide emergency treatment.
Ambulance Booking Telephone Number
Changes to the ambulance booking service mean that patients are now advised to book
their own ambulance transport-if necessary-for Hospital and clinic appointments,
by telephoning 0300 123 1236. Patients should telephone the booking line as soon as
they receive their appointment. An ambulance can be booked up to 28 days in
advance, but no later than noon on the working day before the appointment.
Dr Antoni J Kondol (male)
MB ChB (Aberdeen 1977)
Dr Kondol has been with the practice since 1982. He offers a full range of general
practice care to his patients including contraceptive services, contraceptive implant
insertions and removals and coil insertions. He has developed a specialist interest in
Dr Elizabeth A Rait (female)
MB ChB (Edinburgh 1984) MRCGP (Edinburgh 1988)
Dr Rait has been a partner since 1989. She offers a full range of general practice care.
Her specialist interest is in palliative care.
Dr M Alison Robertson (female)
MB ChB (Glasgow 1988) DRCOG (1993)
Dr Robertson has been with the practice since 1997. As well as a full general practice
service she supports the ante-natal and children’s clinics.
Dr Ajay Fowdar (male)
MB ChB (Glasgow 2000) DRCOG, DFFP, DGM, MRCGP (2005)
Dr Fowdar has been with the practice since 2006. He offers a wide range of general
practice services and has a special interest in dermatology and the elderly.
Dr Claire Harris (female)
MB ChB (Dundee 1998) DRCOG MRCGP (2005)
Dr Harris has been with the practice since 2006. She also offers a full range of general
practice services including women’s sexual health and coil insertion.
Dr Susan Lennox (female)
MB ChB (Glasgow 1982)
Dr Lennox has worked with the practice for a number of years and became a partner in
January 2011. She offers a full range of general practice care to her patients.
Dr Sheila Louden (female)
MB ChB (Dundee 2000) DRCOG DFFP LoC IUT MRCGP (2006)
Dr Louden joined the Practice as a Partner in January 2011. She has a special interest
in women’s health and family planning.
Our nursing team
Our highly qualified nurses deal with a range of conditions and health concerns. They
examine patients, make a diagnosis and plan care, including prescribing certain
medications and treatments.
SR Marion Taylor BA (Health studies) RGN, SCM, DN, Nurse prescriber
SR Angel Wallace RGN
SR Roselind Hall RGN
They are experts in many areas of disease management such as Coronary Heart
Disease, diabetes and asthma, COPD, cryotherapy, contraception, cervical cytology,
well man/woman, smoking cessation, weight management.
Tel 01560 323910
Joyce Tait BA (HEALTH STUDIES) RGN, SCM, DN, Nurse prescriber
Angela Hill RGN
Carol Murray RGN
Isobel Jamieson RGN, BSc (Palliative Care)
Joanne Duffield Nurse Assistant
The District Nurses carry out nursing care for infirm or elderly patients at home.
Tel 01560 323911
Lois Currie BA (Hons) Public Health Nursing, RGN, RHV
Angela Young RGN
The Health Visitor provides help and advice to parents of young children.
A community midwife is attached to our practice. She runs our antenatal clinic and
visits new Mums up to 10 days after delivery.
Our part-time counsellor, offers counselling for emotional relationship and mental health
difficulties. You need to be referred by one of the doctors to see the counsellor.
Health care assistants
Kim Johnston (Also medical secretary)
Mrs Janet Allan will be able to help you with any problems you may have with the way
our practice is run. (01560 320205)
Heather Orr Shirley Miller Patricia Todd
Nikki Gilliland Audrey Craig Kim Johnston
Diane McGregor Alexis Samson
Mandy Frew Trisha Collins
Lynn McColl Catherine Wallace
A fee may be charged for these services
Your local PCT
The areas served by Darvel, Newmilns & Muirkirk surgeries are in the district covered
by Ayrshire & Arran Primary Care Trust. Ayrshire & Arran Primary Care Trust is
responsible for ensuring you get all the services you need. For details of all primary care
services in the area, look at Your PCT Guide to Primary Care Services at www.aapct.uk
or get the information you need at www.nhs.uk
The PCT also produces Your Guide to Local Health Services.
Ayrshire & Arran Health Board
Primary Care Trust
Tel: (01292 281821)
Darvel, Newmilns & Muirkirk surgeries aim to give a friendly and professional service to
all our patients. However, if you have any concerns about any aspect of our service,
please let us know. Speak to whomever you feel most comfortable – your GP, our
practice manager or our reception staff will be happy to help. If you prefer to put your
complaint in writing, please address it to the Practice Manager.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we
have not dealt with the issues you have raised as you would wish, you can write to the
Complaints Manager at Ayrshire & Arran Health Board District PCT (address above).
Locally, the Patient Advice and Liaison Service (PALS) can often help resolve any
problems before they become formal complaints. If you wish to speak to a PALS officer,
telephone 01292 513620.
Alternatively, once a complaint has reached the end of the practice’s complaints
procedure, the complaint can then be taken to the Scottish Public Services
Ombudsman. Contact details-
Tel 0800 377 7330
SPSO, Freepost EH641, Edinburgh, EH3 0BR
Patients with particular needs
Each of our surgeries is accessible to patients using a wheelchair. We also have
parking spaces outside each of our practices which are reserved for patients displaying
a disabled sticker.
For patients with hearing problems, we have special LOOP facilities. We can arrange
interpretation and translation services in person or by phone for patients who do not
speak English. Please let us know if you need this service when booking an
We respect your right to privacy and keep all your health information confidential and
secure. It is important that the NHS keeps accurate and up-to-date records about your
health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is
usually only available to, and used by, those involved in your care. You have the right
to know what information we hold about you. If you would like to see your records,
please call our practice manager at our main Loudoun Medical Centre (01560 320205).
We aim to treat our patients courteously at all times and expect our patients to
treat our staff in a similarly respectful way. We take seriously any threatening,
abusive or violent behaviour against any of our staff or patients. If a patient is
violent or abusive, they will be warned to stop their behaviour. If they persist, we
may exercise our right to take action to have them removed, immediately if
necessary, from our list of patients.
Loudoun Medical Centre
Lochore Terrace, Darvel
Ayrshire KA17 0HD
Tel 01560 320205 Fax 01560 321623:
Opening hours: Monday to Friday
8.30am until 5.30pm
73-75 Loudoun Road, Newmilns
Ayrshire KA16 9HQ
Tel: (01560 320120) Fax (01560 321182)
Opening hours: Monday to Friday
8.30am until 5.30pm
Glasgow Road, Muirkirk
Ayrshire KA18 3RQ
Tel 01290 661 286 Fax 01290 661007
Opening hours: Monday to Friday
8.30am until 5.30pm
Evenings and weekends
For urgent advice and treatment when our practice is closed, call NHS 24 on 0845 424
Other local NHS services
0845 4647 – for free expert NHS health advice and information 24
hours a day (calls charged at local rates). Or log onto www.nhsdirect.nhs.uk
an appointment. Many pharmacies operate extended hours on a rota basis. For details
call NHS Direct on 0845 4647.
Ayrshire & Arran Primary Care Trust is responsible for ensuring you get all the services
you need. For details call (01292 281821)