Supply Chain Logistics Leader in Denver CO Resume Lori Gallegos by LoriGallegos


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									                                      LORI (SIBERT) GALLEGOS
                        Aurora, CO 80015 * (303) 990-3348 *

                                   Accomplished Supply Chain Leader

Successful Supply Chain Leader with a proven record in innovative process improvement, cost savings, and
customer satisfaction. Unique ability to develop “big picture” strategy and translate it to a detailed execution plan.
Repeated success in re-engineering failing operations into best practice models that exceed SLAs, lower
expense, and delight internal and external customers.

       Reverse Logistics                                       Lean, 6-Sigma
       Fulfillment                                             3PL Management
       Inventory Planning                                      Contract Negotiation
       Demand Forecasting                                      Organization Management
       Inventory Control                                       People Development
       Warehouse Transitions                                   Budget Management

                                      PROFESSIONAL EXPERIENCE

Director of Supply Chain
ExpressPoint Technology Inc. August 2011 to June 2012
Managed all Supply Chain activities including Purchasing, Sourcing, Scheduling, Forecasting, Planning, Forward
Stocking and Transportation.
    Built a metrics driven Supply Chain team and established financial and operational targets
    Negotiated international freight savings of 51%. Reduced small package rates by 58%.
    Led development of a formal RFP process and initiated multiple bids for materials, transportation and

Senior Manager – NAR Logistics and Global Reverse Logistics
Avaya Inc. January 2010 to August 2011
Directed North American Logistics network consisting of Distribution Centers, Forward Stocking, Returns Depots,
Repair Operations, Resellers/Liquidators, and Field Locations. Owned Reverse Logistics policy, processes, and
outsourced call centers. Responsible for a $20m annual operating budget.
    Led North American logistics transition for Nortel acquisition, including a major warehouse consolidation
    resulting in a $2.7m annual savings and forward stocking network consolidation for an annual $1m savings.
    Led two Services Supply Chain warehouse consolidations for a total annual savings of $1.5m.
    Managed 39 inventory locations with $210m inventory, and net accuracy greater than 99.7%.
    Created a global Returns Desk - to date had resulted in a $250k reduction in annual headcount, eliminated
    $4m annually in manual credits and reduced unidentified returns by 56%.

Senior Manager – US Logistics
Avaya Inc. January 2006 to December 2009
Manage U.S. logistics network. Includes distribution centers (fulfillment, returns processing, receiving, and
inventory), forward stocking locations, returns policy, repair, inventory control and transportation (TL, LTL, small
package, heavyweight air). Responsible for operations and performance of 11 logistics/returns/repair vendors.
    Led multiple warehouse moves to new 3PLs. Completed on time and under budget.
    Reduced annual Aftermarket logistics budget by 17% through process improvement initiatives.
    Designed system changes to Reverse Logistics function that improved timeliness of technician returns by 3
    days and reduced headcount at 3PL by 6.

                                    LORI (SIBERT) GALLEGOS
                       Aurora, CO 80015 * (303) 990-3348 *

    Implemented a proactive asset recovery program that improved recovery rate of service parts by 20%,
    eliminating a $2 million monthly write off in non-returned material.

Senior Manager – Aftermarket / Reverse Logistics
Avaya Inc. February 2003 to December 2005
Managed Reverse Logistics operations for voice and data telecommunication solutions company.
   Reengineered all returns logistics processes to ensure accurate and timely processing.
   Improved return order processing time from 28 days to 24 hours.
   Eliminated $900,000+ in return exception processing costs.
   Improved return credit cycle time from 84 days to 15 days.
   Used 6-Sigma to identify and improve operational challenges.

Senior Manager – Consumer Logistics
Qwest Communications, Inc. (Formerly U S WEST) October 2001 to February 2003
Managed Fulfillment, Inventory Management, Returns, Repair, and Transportation for wireless, DSL and cable TV
operations. Managed 3PL relationships and developed RFPs, vendor selection, contract negotiation, award and
contract compliance.
    Negotiated new transportation contract for a 34% savings.
    Revised repair policy resulting in $200,000 monthly savings.
    Improved shipping margin 45% by implementing new service levels and options to customers.
    Obtained annual inventory shrinkage of less than .02%.

Manager - Wireless Logistics
US WEST Communications May 1997 to October 2001
Defined and implemented inventory management, fulfillment and reverse logistics operations in a start-up
wireless company.

Material Control Analyst / Forecast Analyst
U S WEST Business Resources July 1987 to April 1997

University of Colorado – Boulder, Boulder, Colorado
Bachelor of Arts - Economics

Professional Associations and Speaker Opportunities
APICS – The Association for Operations Management
CSCMP – Council of Supply Chain Management Professionals
Operation Stimulus, Speaker – Reversing the Widget; A Holistic Approach to Managing Returns, 1/12
Reverse Logistics Assoc Conference, Speaker – Developing a Set of Reverse Logistics Business Rules, 2/09
Reverse Logistics Assoc Conference, Speaker – Improving End to End Reverse Logistics Operations, 2/07
Reverse Logistics Assoc Seminar, Speaker – Improving End to End Reverse Logistics Operations, 11/06
2 Annual Reverse Logistics Forum – Marcus Evans, Speaker – Recovering the Maximum Amount of Profit
from the Reverse Logistics Process, 5/06
Pilot Airfreight National Sales Conference – Panel Member, 4/06
Reverse Logistics Summit - IQPC, Speaker – Begin by Measuring – One Company’s Journey in Developing a
Successful Reverse Logistics Process, 11/05


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