Medical Receptionist by pgE9afW


									Medical Receptionist

We seek a flexible team player with excellent interpersonal skills and basic
keyboard skills to join our friendly GP practice. Discretion and experience of
working with the public are essential. Medical reception experience is
desirable, but not essential.

Hours to be worked are from 13.30 to 18.30 Monday to Friday inclusive (tea
break is included)

The starting salary is £7.31 per hour

Further information available and applications in writing with CV to:

Maggie Tennant
Practice Manager
West End Medical Practice
21 Chester Street
(Tel: 0131 225 5220)

Closing date: 10 August 2012
Person Specification – Medical Receptionist

Personality: Self-driven with a positive outlook, and a clear focus on high
quality customer service. Mature. Reliable, tolerant, and determined.
Empathic communicator, able to see things from the other person's point of
view. Well presented and businesslike. Keen for new experience,
responsibility and accountability. Able to get on with others and be a team-
Personal Situation: Must be mature and domestically secure. Able to do
overtime as needed without upsetting domestic situation. Able to commute
reliably. Able to work extended hours on occasions when required.
Specific Job Skills: Able to communicate. Understands the principles of
accuracy, confidentiality and good customer service.
Computer skills: Must be adept in use of MS Office, particularly Word, and
ideally Vision and Docman to basic level, Internet and email.
Literacy and Numeracy: Must be educated to Standard Grade/O-Level
Customer Service Skills: Must be an excellent face-to-face and telephone
                             JOB DESCRIPTION

Post Title: Medical Receptionist

Hours: 1:30-6:30pm Monday to Friday

Responsible to: Reception Manager in the first instance and the Practice
Manager for any unresolved issues


To assist in the day to day efficient running of the Practice in such a way as to
ensure the delivery of a friendly and accessible service to patients and visitors
to the practice.

  1. Reception
   Respond to all queries and requests for assistance from patients,
     doctors and other visitors
   Monitoring the appointments system
   Ensure prescription requests are generated accurately and efficiently,
     within 48 hours, as specified by the Practice
   Enter requests for home visits onto the computer, making sure the
     relevant doctor is informed and the necessary paperwork is printed
   Obtain all of the necessary documentation for the registration of new
   Advise patients of relevant charges for private services, accept
     payment and issue receipts
   Action requests for ambulance transportation and enter details in
     appropriate book
   Receive specimens from patients ensuring all details have been
     recorded whilst following the Practice Health & Safety policy
   Ensure premises are kept clean and tidy in between visits from the
     cleaning staff
   Report to the Practice Manager, any matters affecting safety or security

   2. Administration
    Update patient records by scanning documents into patient
      computerised records according to the scanning protocol.
    Carry out Mail for Action procedure and send letters to patients where
    Photocopying of notes and other documents and forms
    Open and distribute internal and external mail
    Post mail throughout the day
2. Administration continued.
 Retrieve and re-file paper medical records as required, ensuring
    alphabetical order is adhered to
 Recording and informing others about RIP patients
 Checking emails
 Enter patient details onto the computer system accurately, (i.e. blood
    pressure, smoking status etc.)
 Reporting on results to patients, especially daily INR results

3. Telephone system
 Receive and make telephone calls as required. Divert and take
   messages as appropriate
 Ensure the telephone system is operational at the start of the day by
   switching it over from Out of Hours
 Ensure the telephone system is switched over to Out of Hours at the
   end of the day

4. Start and end of day procedure
 Open up the premises at the start of the day, turning the alarm off and
   make all necessary preparations to receive the patients
 Ensure all specimens are taken out of the treatment room fridge and
   are ready to be collected for the lab service.
 Ensure specimens are put in the treatment room fridge at the end of
   the day
 Secure premises in the evening and ensure internal lights are switched
   off and the alarm is turned on

5. Confidentiality
 In the course of seeking treatment, patients entrust us with their health
    and other matters. They do so in confidence and have the right to
    expect that staff will respect their privacy and act appropriately
 Information relating to patients, carers, colleagues, other healthcare
    workers or the business of the practice may only be divulged to
    authorised persons in accordance with the practice policies and
    procedures relating to confidentiality and the protection of personal and
    sensitive data

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