WEBSITE VERSION West Customer Panel Meeting Minutes 24 May 2011 Attendees West Customer Panel Members First Great Western representatives Passenger Focus representative Network Rail representatives MD’s address by Mark Hopwood Topics covered Electrification Future of the franchise Capacity MD Question and Answer session Topics Discussed Consultations with the DfT on future franchise specifications Crossrail Electrification of diversionary route via Gloucester IEP (Intercity Express Programme) Smart cards Performance Update given by FGW General Manager Business Update given by FGW General Manager PIDD (Passenger Information During Disruption) presentation given by FGW Customer Information Manager. Group Discussion Topics Covered Arrangements at Exeter Central gateline and lack of customer information. Unscheduled closure of Ticket Office at Exmouth. Lack of on board ticket sales. Customer information – problems with live web updates/station screens. If you would like any further information on any of the points raised at a Customer Panel meeting, or if you would like to talk to your local Customer Panel member about issues you would like raised at future meetings, please contact us at email@example.com. The next meeting is 28 September 2011.
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