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									                             WEBSITE VERSION

                  West Customer Panel Meeting Minutes
                             24 May 2011

Attendees

West Customer Panel Members
First Great Western representatives
Passenger Focus representative
Network Rail representatives

MD’s address by Mark Hopwood

Topics covered

Electrification

Future of the franchise

Capacity

MD Question and Answer session

Topics Discussed

      Consultations with the DfT on future franchise specifications
      Crossrail
      Electrification of diversionary route via Gloucester
      IEP (Intercity Express Programme)
      Smart cards

Performance Update given by FGW General Manager

Business Update given by FGW General Manager

PIDD (Passenger Information During Disruption) presentation given by
FGW Customer Information Manager.

Group Discussion

Topics Covered

      Arrangements at Exeter Central gateline and lack of customer
       information.
      Unscheduled closure of Ticket Office at Exmouth.
      Lack of on board ticket sales.
      Customer information – problems with live web updates/station
       screens.
If you would like any further information on any of the points raised at a
Customer Panel meeting, or if you would like to talk to your local Customer
Panel member about issues you would like raised at future meetings, please
contact us at customer.panel@firstgroup.com.

The next meeting is 28 September 2011.

								
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