visitscotland tourism industry det course description 2012

							   DISABILITY EQUALITY TRAINING FOR THE TOURISM INDUSTRY

                       COURSE DESCRIPTION 2012

This is a highly interactive half day of Disability Equality Training, which has
been specifically designed for the tourism industry by Capability Scotland.
The training is delivered by disabled trainers who have first-hand experience
of the disabling barriers that can impact on the customer experience of
disabled tourists. The training covers best practice in interacting with
disabled customers, tackling access issues, customer service for disabled
people and how to best reap the business benefits of accessible tourism.

AIM

The aim of the training is for delegates to gain an increased awareness of
disability equality issues as they relate to the tourism industry, increase their
confidence in communicating with disabled people and be aware of their
company’s legal responsibilities towards disabled customers under the
Equality Act 2010.

OBJECTIVES

The objectives of the training are for delegates to:

 Be aware of the social and medical models of disability and their
  relevance to the tourism industry.
 Understand the range of barriers that may affect disabled customers
 Be more confident when interacting with and providing services to
  disabled customers
 Understand their company’s legal responsibilities towards disabled
  customers under the Equality Act 2010.

COST

A half day session for up to 16 people is £480 plus VAT (£30 per person
based on 16 delegates).