Please join us: Thursday, April 19th, 2012 5:30 p.m. UF Hilton 1714 SW 34th Street Gainesville, Florida “Reinventing Customer Service in Healthcare: Lessons Learned from the Best” Panel Members: Ed Jimenez Terri Veniziale Randy Karmatz Senior Vice President and Service Excellence Manager Chief Quality Officer Chief Operating Officer Mayo Clinic Jacksonville Shands at UF Shands at UF Moderator: Christine Cassisi, Shands HealthCare Reception Begins: 5:30 p.m. Panel Discussion: 6:00 to 7:30 p.m. Hors d'oeuvres will be served Reservations are required Due to limited seating, reserve your space early. Reservations must be received by Monday, April 15, 2012. Registration fees: Students $10.00, Members, $20.00, Non‐Members $25.00 ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Reservation form Attendee 1:________________________________Title____________________Student, Member or non‐Member Email: ________________________ phone number: _________________________ Attendee 2:________________________________Title____________________Student, Member or non‐Member Email: ________________________ phone number: _________________________ RSVP to: email@example.com or Fax: (352) 265-0379 or register online at http://nfl.ache.org/x122.xml Also can mail payment to: ACHE – North Florida Chapter c/o Anthony Koffman P.O. Box 100238, Gainesville, FL 32610 Late registration call: (352) 594-5554 This program has been developed and is presented locally by ACHE North Florida Chapter. Category I credit (1.5 hours) is pending approval from the American College of Healthcare Executives.
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