ACHE April Flyer by hwu26r

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									                                                         Please join us:
                                                Thursday, April 19th, 2012
                                                       5:30 p.m.
                                                       UF Hilton
                                                       1714 SW 34th Street
                                                        Gainesville, Florida



       “Reinventing Customer Service in Healthcare: Lessons Learned from the Best”

                                                      Panel Members:

       Ed Jimenez                                    Terri Veniziale                         Randy Karmatz
Senior Vice President and                      Service Excellence Manager                 Chief Quality Officer
 Chief Operating Officer                        Mayo Clinic Jacksonville                     Shands at UF
     Shands at UF

                                     Moderator: Christine Cassisi, Shands HealthCare
                                               Reception Begins: 5:30 p.m.
                                            Panel Discussion: 6:00 to 7:30 p.m.
                                              Hors d'oeuvres will be served

                                                  Reservations are required
   Due to limited seating, reserve your space early. Reservations must be received by Monday, April 15, 2012.
   Registration fees: Students $10.00, Members, $20.00, Non‐Members $25.00
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                                                         Reservation form
   Attendee 1:________________________________Title____________________Student, Member or non‐Member

   Email: ________________________ phone number: _________________________

   Attendee 2:________________________________Title____________________Student, Member or non‐Member

   Email: ________________________ phone number: _________________________



                                   RSVP to: aakoffman@ufl.edu or Fax: (352) 265-0379
                                    or register online at http://nfl.ache.org/x122.xml

                                 Also can mail payment to: ACHE – North Florida Chapter
                                                   c/o Anthony Koffman
                                          P.O. Box 100238, Gainesville, FL 32610
                                           Late registration call: (352) 594-5554



     This program has been developed and is presented locally by ACHE North Florida Chapter. Category I credit
     (1.5 hours) is pending approval from the American College of Healthcare Executives.

								
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