Results Based Accountability Framework by 0vuYvmF


									Results-Based Accountability
   The Integrated Contracting Way
          A six step process
     Results-Based Framework
• A simple method that sets out in plain language what results
  are to be achieved for a target group, how to achieve them and
  how to measure them

• Based on the principles of using:
   – Common language
   – A common approach (agreement that we all want the same or
     similar results), and
   – Common sense

• Simple step-by-step process
• Puts everyone on the same page
• Makes sense, and
• ….it makes sense
  Questions for Steps 1-3

• Who are the services being delivered
• What services are being
• What result do you expect to achieve
  for the client group through the delivery
  of these services?
 Moving from talk to action
• this is the client group
• these are the services delivered to that client group
• this is the result I want to achieve

          What will that look like?
          How will I measure it?
  Questions for Steps 4-6
• Count the right things right. How much
  service was delivered?
• How well was the service delivered?
  Timeliness of service delivery, staff are
  qualified/trained to deliver the service
• Was anyone better off? What change/s took
  place with the client?
Results-based framework
        Results framework in action

                                                  Building relationships and trust

                                                  Questions /
                   Process                                                                   Youth Provider X
Step                                             explanations
                                                                        Young people in the Horowhenua aged up to 19 years, who
                                           Who are the services
1      Identify the client group.                                       have drug and alcohol issues, are offending or re-offending
                                           being delivered to?
                                                                        or have other at-risk behaviour, and their family/whanau.

                                           What services do you         Strengthening Families
       Identify services delivered to      provide?
2                                                                       Counselling services and programmes
       the client group.                   What services do you         A&D awareness and education programmes
                                                                        Clients assessed, client plans implemented and monitored
                                                                        Improved social outcomes for children, young people and
                                           What result/s do you
                                                                        their families/whanau.
                                           expect to achieve for the
       How does the service                client group through the
                                                                        Empowering families and young people so that young
       contribute to the quality of life   delivery of these
                                                                        people are in education, work or work-based training, and
       for children, families and          services?
3                                                                       have reduced at-risk behaviour relating to alcohol and drug
       communities?                                                     harm, and offending.
       Agree on the result for client
       group.                                                           Young people will be actively engaged in paid employment
                                                                        Young people will be actively engaged on training
                                           What will that look like?    programmes through to completion of the programme
                                                                        Rate of offending will reduce while YP are on the
                                                                        programme, 6mths after exit, 12mths after exit

                                           Agreeing performance measures by all parties

                                           How will we measure the results?

                                                                       # clients assessed
                                                                       # client intervention plans completed
                                           How much service did you
4    Count the right things right.                                     # A&D programmes provided
                                                                       # of youth participating in A&D programmes
                                                                       # of youth participating in work-training programmes
5    Identify quality measures:            How well was the service    % client assessments completed within one month of initial
     e.g.                                  delivered?                  contact
     •    timeliness of services                                       % client plans agreed to by the client and implemented
          delivered                                                    within two months of initial contact
     •    staff are qualified/trained to                               % staff are qualified, accredited or trained to deliver
          deliver services.                                            services / programmes
                                                                       % young people and their families are engaged in the SF
                                                                       process until completion of the SF process
6    Identify what change/s took place     Was anyone better off?      #/% clients in paid employment
          with the client                                              #/% clients engaged in training activities
                                                                       % clients who remain in training through to completion
                                                                       % clients placed on the programme who did not offend
                                                                       during the reporting period
                                                                       % clients who did not offend after 6mths of leaving the
                                                                       programme, after 12months.
        More information

• Mark Friedman’s website:

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