Template for cs audit report by OEaV10


									                  Template for Customer Service Audit report


   1. The company and the service being audited.

   2. Those in attendance from CCWater and the company.

   3. The audit chairman.

   4. Summary of recommendations made at previous audit.

Analysis and results

   1. The company policy in relation to the audited service.

   2. Comment on any new initiatives since the last audit.

   3. Examination and analysis of literature and findings.

   4. The cases selected, how many and by what selection process.

   5. A table or matrix showing the assessment of cases.

   6. Summary of results including observations and recommendations.

   7. Progress of company with recommendations of previous audit.

   8. Highlight good practice.

   9. Statement of preferred period for next audit.

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