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					            Hilton Americas ~ Houston
                          Meeting & Event Resource Guide
Our goal is to be the best hotel in Houston to do business with. There are various stages
when we interact with you, the customer. They are: solicitation and marketing, sales and
booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the
following touch points: creativity, consistency, communication, flexibility and image.

To aid you in the planning process, we have compiled the following hotel information. It is
the Event Service Teams pleasure to assist you with coordinating the many details that are
necessary for making the perfect meeting, convention or event a success.

Please note that all pricing is subject to change.

We look forward to supporting you in planning a successful event.




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            Hilton Americas ~ Houston
                           1600 Lamar, Houston, Texas, United States 77010
                               Tel: 1-713-739-8000 Fax: 1-713-739-8007
                                www.hilton.com
                          www.americashouston.hilton.com

                                        Table of Contents

General Information

Function Space and Banquets
   • Function Space specification
   • Ballroom Information

Resource Information
   • Advertising Opportunities
   • Affiliates
   • Airline Information
   • Airport Information
   • Amenities
   • Americans with Disabilities (ADA)
   • Audio Visual
   • Automated Teller Machines
   • Banquet Curfews
   • Banquet Equipment
   • Banquet Menu Selection
   • Banquet Terms and Conditions
   • Bell Services
   • Billing
   • Business Center
   • Bus Companies
   • Car Rental Agencies
   • Cash Paid Outs
   • Cash Paying Guests
   • Celebrity/Visiting Guests
   • Check Cashing Privileges
   • Check in/Check out
   • Coat Check
   • Concierge
   • Credit Cards
   • Credit Policy
   • Currency Exchange

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    •    Decorations
    •    DMC
    •    Deposits
    •    Diagrams
    •    Dietary Requirements
    •    Directions to the Hotel
    •    Dressing/Green Rooms
    •    Dry Cleaning
    •    eEvents
    •    Electrical
    •    Elevators
    •    Emergency Procedures/Emergency Medical Technicians
    •    Environmental Commitment
    •    Exhibits
    •    Fax Machines
    •    Fire Codes
    •    Fitness Center
    •    Flags
    •    Floral
    •    Food Donations
    •    Freight Elevators
    •    Furniture Removal
    •    Gift Certificates
    •    Gratuity
    •    G.R.I.P.
    •    Group Check in
    •    Guest List Manager
    •    Guest Rooms
    •    Guestroom Deliveries
    •    Guest Service Hotline
    •    HHonors Floor
    •    Hospitality Desks
    •    Housekeeping
    •    In Conjunction With (ICW)
    •    Indemnification
    •    In-Room Dining
    •    Internet Services
    •    Key Cards
    •    Key Hotel Contacts
    •    Kiosks
    •    Laundry/Valet
    •    Limousine Services
    •    Load-in
    •    Loading Dock
    •    Lost and Found
    •    Luggage Storage

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    •    Manager on Duty
    •    Mail Services
    •    Master Accounts
    •    Medical Facilities
    •    Meeting Room Standards
    •    Merchant Permit Information
    •    Parking
    •    P.O.G.
    •    Pets
    •    Post Convention Meetings
    •    Post Event Report
    •    Pre-Convention Meeting
    •    Production Guidelines
    •    Public Transportation
    •    Radios/Pagers/Nextel
    •    Registration Assistance
    •    Registration Desks
    •    R.A.P.I.D.
    •    Restaurants
    •    Restrooms
    •    Rigging
    •    Ropes/Stanchions
    •    Safes
    •    Security
    •    Shipping and Receiving
    •    Signage/Banners
    •    Sound System
    •    Spa
    •    Special Meal Requests
    •    Storage
    •    Taxes
    •    Telephones
    •    Voicemail
    •    Wired Payment
    •    Zip-Out Check out

Forms
   •     Amenity Request Form
   •     Credit Application
   •     Credit Card Authorization
   •     Facility Guideline
   •     Electrical Order Form
   •     I.T. Services Request Form (High Speed Internet)
   •     Telephone Request Form



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GENERAL INFORMATION

Welcome to the Hilton Americas-Houston, the largest convention hotel in Houston, Texas,
and the proud winner of the 2006 Pinnacle Award from Successful Meetings Magazine.
Connected to the George R. Brown Convention Center via two skywalks, the Hilton
Americas offers guests a convenient location. Located in Downtown Houston, the hotel is
just one block from the Toyota Center, home to the Houston Rockets, and only a few blocks
from Minute Maid Park, home of the Houston Astros.

Only minutes from the hotel is the Houston theater district, including Jones Hall, and the
Hobby Center. Also nearby is the nationally recognized Houston Museum District where
you’ll find the Museum of Fine Arts, Museum of Natural Science, Contemporary Arts
Museum and the Holocaust Museum.

The Hilton Americas-Houston is a 24-story state-of-the-art convention hotel that contains
1,200 guestrooms, including both one and two-bedroom suites. With more than 92,000
square feet of flexible meeting space and 30 versatile meeting rooms, the Hilton Americas
can accommodate almost any sized convention in Texas. Both hotel ballrooms are equipped
with floor pockets containing an Ethernet connection, dedicated "Show Power" rigging points
and more.

In addition, the Hilton Americas offers a full service business center as well as two
restaurants, a lobby bar, coffee emporium, and a full service spa and health club.

FUNCTION SPACE AND BANQUETS

The hotel’s meeting space is specifically designed to accommodate events of all types
ranging from private board meetings to large conventions and exhibitions. Meeting
rooms can accommodate events from 15 guests to 4,000. The Lanier Grand Ballroom
can accommodate up to 3500 guest in a theatre style setting and the Ballroom of the
Americas can accommodate up to 2300 guest in a theatre style setting.

    •    Catering Menu available upon request

EVENT SPACE USAGE GUIDELINES
The following are the guidelines to be utilized by any company who may be utilizing
our event space:
        • Groups utilizing our event space are fully responsible for any damages to
            the space during its use. For this reason, an Event Services Manager is
            required for the move-in and move-out processes of production companies
            and vendors.
        • Vendors must provide the appropriate Event Manager with a schedule of
            load-in ten (10) days prior to event.
        • All forklifts/scissor lifts must be rented from Freeman AV and must be
            battery operated, not gasoline. In addition, plastic must be installed on top of
            the carpeting, then covered with plywood in all locations on which the
            forklift will travel.


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                    •    Any banner or sign hung in event space must receive approval from the
                         Hotel’s Event Services Department seven (7) days prior to the scheduled
                         event date. All signs and banners must be hung by the Hotel’s Property
                         Operations Department. Fees are determined by labor required.
                    •    Meeting Room doors can have locks changed for a fee of $50.00 per
                         cylinder.
                    •     Please be aware that the air walls in the hotel’s ballrooms are not securable
                         and require additional (third party) security to ensure safe keeping of your
                         valuables.

                    Measurements:

                              4th Floor Registration Counters (1)

                              FRONT of Counter (each):                    Length                21 feet 2 in.
                                                                          Width                  1 foot
                              BACK Wall to Counter:                       Length                 8 feet 4 in.
                              BACK Portion of Counter (each):             Length                11 feet 5 in.
                                                                          Width                  1 foot 10 in.

                    Function Space Specification

Second Floor

                   Room Size        Square   Classroom     Theater     Conference     Banquet        U-Shape     Reception     H-Square
                                     Feet
 Meeting Room      21'-9" x 38'-     694         24           58           24            30            18           69            24
 230               7" x 10'
 Ballroom of the   155'-9" x
                                    25,895      1,438       2,354                       2,070                      2,589
 Americas          165'-2" x 23'                                           —                            —                         —
                   48'-7" x 76'-
 Americas A                         3,775        194         343           44            270           50          375            64
                   4" x 23'
                   54'-5" x 76'-
 Americas B                         4,202        215         382           48            320           54          420            70
                   4" x 23'
                   52' x 76'-4" x
 Americas C                         4,036        207         367           48            290           52          400            64
                   23'
                   48'-7" x 76'-
 Americas D                         3,775        194         343           44            270           50          375            64
                   6" x 23'
                   54'-5" x 76'-
 Americas E                         4,202        215         382           48            310           54          420            70
                   6" x 23'
                   52' x 76'-6" x
 Americas F                         4,036        207         367           48            290           52          400            64
                   23'
                   103'-4" x 76'-
 Americas AB                        7,811        400         710                         570           94          780           120
                   4" x 23'                                                —
                   106'-10" x
 Americas BC                        8,238        422         748                         610           94          820           120
                   76'-4" x 23'                                            —
                   103'-4" x 76'-
 Americas DE                        7,977        409         725                         590           94          790           120
                   4" x 23'                                                —
                   106'-10" x
 Americas EF                        8,238        422         748                         610           94          820           120
                   76'-4" x 23'                                            —
                   196' x 50' x
 Pre-function                       10,248                                               500                       1,025
                   23'                           —            —            —                            —                         —




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Third Floor
                        Room Size           Sq Feet   Classroo   Theate   Conferenc    Banque     U-Shape       Reception   H-Square
                                                          m        r          e           t
 Meeting Room 335    105'-8" x 39'-1" x      4,079       209      340        60          220         50           400            60
                            10'
  Meeting Room
                      35' x 39'-1" x 10'     1,400      72        127         24          70         20           140            30
 335A
  Meeting Room
                      32' x 39'-1" x 10'     1,175      60        98          24          70         20           110            30
 335B
  Meeting Room       37'-10" x 39'-1" x
                                             1,504      77        125         24          70         20           150            30
 335C                       10'
  Meeting Room
                    67'-5" x 39'-1" x 10'    2,575      132       215         40         130         35           250            40
 335AB
  Meeting Room
                    70'-3" x 39'-1" x 10'    2,679      137       223         40         130         35           260            40
 335BC
                     56'-11" x 26'-8" x
 Meeting Room 336                            1,625      73        135         36          80         24           160            30
                            10'
  Meeting Room
                    27'-7" x 26'-8" x 10'    793        36        66          12          40         13            75            18
 336A
  Meeting Room       28'-11" x 26'-8" x
                                             832        37        69          12          40         13            80            18
 336B                        10'
 Meeting Room 337   51'-8" x 26'-8" x 10'    1,453      66        121         30          80         24           140            30
  Meeting Room
                    23'-8" x 26'-8" x 10'    660        30        55          12          40         13            65            18
 337A
  Meeting Room
                    27'-7" x 26'-8" x 10'    793        36        66          12          40         13            79            18
 337B
 Meeting Room 338     30'-3” x 29' x 10'      830       38         69         16          40         16            80            22
 Meeting Room 339     29'-8" x 54' x 10'     1,593      72        133         24          80         28           150            36
  Meeting Room
                    29'-8" x 27'-8" x 10'    785        36        65          16          40         13            75            18
 339A
  Meeting Room       29'-8" x 25'-11" x
                                             808        37        67          16          40         13            80            18
 339B                        10'
 Meeting Room 340   29'-8" x 52'-4" x 10'    1,636      74        136         24          80         28           160            36
  Meeting Room       29'-8" x 25'-11" x
                                             828        38        75          16          40         13            80            18
 340A                        10'
  Meeting Room       29'-8" x 25'-11" x
                                             808        37        73          16          40         13            80            18
 340B                        10'
 Meeting Room 342   36'-7" x 19'-6" x 10'     785       36         65         16          40         13           75             18
 Meeting Room 343   55'-7" x 37'-4” x 10'    2,095      95        176         32         120         —            200            —
  Meeting Room
                    28'-1” x 37'-4” x 10'    1,062      48        89          16          60         16           100            24
 343A
  Meeting Room
                    27'-1" x 37'-4” x 10'    1,033      47        90          16          60         16           100            24
 343B
 Meeting Room 344   19'-6" x 55'-7" x 10'    1,134      52        95          24          60         26           110            30
  Meeting Room
                    27'-7" x 19'-6" x 10'    584        27        49          18          30         10            58            12
 344A
  Meeting Room
                    27'-7" x 19'-6" x 10'    550        25        46          18          30         10            55            12
 344B
 Meeting Room 346   56'-8" x 19'-6" x 10'    1,196      54        99          36          60         26           110            30
  Meeting Room
                    27'-7" x 19'-6" x 10'    622        28        47          12          30         10            62            12
 346A
  Meeting Room
                    28'-8" x 19'-6" x 10'    574        26        44          12          30         10            57            12
 346B




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Forth Floor

                  Room Size         Sq Feet   Classroom   Theater   Conference    Banquets     U-Shape      Reception        H-Square
 Meeting        27'-5" x 37'-9" x     815                   70          12           30           10           80               12
                                                 ––
 Room 430              10'
 Lanier Grand   249'-2" x 156'-4"
                                    39,138      2,174      3,558                     2,800                       3,900
 Ballroom             x 28'                                              —                        —                             —
                54'-8" x 48'-6" x
 Ballroom A                          2,741       140        249          32          200          47             270            60
                       28'
                54'-8" x 55'-8" x
 Ballroom B                          3,071       158        279          40          220          54             370            72
                       28'
                54'-8" x 51'-5" x
 Ballroom C                          2,831       145        257          40          210          54             280            72
                       28'
                54'-8" x 48'-6" x
 Ballroom D                          2,732       140        248          32          200          47             270            60
                       28'
                54'-8" x 55'-8" x
 Ballroom E                          3,080       161        280          32          220          54             300            72
                       28'
                54'-8" x 51'-5" x
 Ballroom F                          2,840       146        258          32          200          47             280            60
                       28'
                54'-8" x 48'-6" x
 Ballroom G                          2,732       140        248          32          200          47             270            60
                       28'
                54'-8" x 55'-8" x
 Ballroom H                          3,080       158        280          32          220          47             300            60
                       28'
                54'-8" x 51'-5" x
 Ballroom I                          2,840       146        258          32          210          47             280            60
                       28'
                54'-8" x 48'-6" x
 Ballroom J                          2,741       140        249          32          200          47             270            60
                       28'
                54'-8" x 55'-8" x
 Ballroom K                          3,071       158        279          32          220          47             300            60
                       28'
                54'-8" x 51'-5" x
 Ballroom L                          2,831       145        257          32          200          47             280            60
                       28'



          BALLROOM INFORMATION

          The Hotel’s Lanier Grand Ballroom is located on the 4th level of the hotel. The Ballroom
          of the Americas is located on the 2nd level of the hotel.
          The following is general information regarding the Lanier Grand Ballroom. Should you
          have any further questions, please do not hesitate to ask your Event Manager.


                   Ceiling Height
                   Lanier Grand Ballroom – 28 Feet
                   Height to the bottom of the Chandelier – 23 Feet

                   Ballroom of the Americas – 23 Feet
                   Height to the bottom of the Chandelier – 20 Feet

          The Hilton Americas-Houston does not provide custodial services for
          production or decorating companies. Trash removal from the
          production/decorated area is the sole responsibility of the contractor. All trash
          must be placed into its appropriate container, any excess trash which results in
          an additional dumpster pick-up or delivery will be billed directly to contractor.
          At the conclusion of the exhibit or production, the function room and loading
          dock must be left presentable for the next day's business prior to leaving the
          property.


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It is the responsibility of the decorator/florist to return immediately after the
completion of the contracted event to remove any materials used to decorate
the function space. The decorator/florist must ensure that the space is left in a
presentable manner, which means removal of all trash, wood, leaves, flower
petals etc. Any damages caused to hotel property will be directly billed to the
contractor. Any leaves, flowers, etc., left on the floors prior to the event must
be cleaned up by the florist.


RESOURCE INFORMATION:
ADVERTISING OPPORTUNITIES
The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the
specified dates of the meeting/exhibit. Your Event Manager will provide detailed
information and can discuss other ideas not listed below:

         Logo products, e.g., keycards
         Video Channel
         Plasma Screens
         Banners/Signage
         Flags

AFFILIATES (IN CONJUNCTION WITH: ICW)

Any group hosting an In-Conjunction-With event is solely responsible for all charges and
activities. The hosting convention must authorize all arrangements for meeting space,
assignments, food, beverage, etc.

Groups meeting in conjunction with a conference, but not part of the official convention
program who require meeting space and separate billing, are subject to credit approval. All
meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will
be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s
should be sent to the hotel no later than 90 days prior to the actual event, so that they can be
individually contacted by the Events Department to set up food, beverage and billing
arrangements.


AIRLINE INFORMATION
Airline                                                        Nationwide
Aero Mexico                                                    1-800-237-6639
Air Canada                                                     1-888-247-2262
Air France                                                     1-800-237-2747
Air India                                                      1-800-223-7776
Air Jamaica                                                    1-800-523-5585
Air New Zealand                                                1-800-262-1234
Air Tran                                                       1-800-247-8726
Alaska Airlines                                                1-800-426-0333
All Nippon Airways                                             1-800-235-9262
American Airlines                                              1-800-433-7300
Austrian Airlines                                              1-800-843-0002

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British Airways                                                1-800-247-9297
Continental Airlines                                           1-800-525-0280
Delta                                                          1-800-221-1212
Frontier                                                       1-800-432-1359
Emirates Airline                                               1-800-777-3999
Japan Airlines                                                 1-800-525-3663
Jet Blue                                                       1-800-538-2583
KLM Royal Dutch Airlines                                       1-800-447-4747
Korean Air                                                     1-800-438-5000
Lufthansa                                                      1-800-645-3880
Midwest Airlines                                               1-800-452-2022
Northwest (Domestic)                                           1-800-225-2525
Northwest (International)                                      1-800-447-4747
Qantas                                                         1-800-227-4500
Singapore Airlines                                             1-800-742-3333
Southwest Airlines                                             1-800-435-9792
United Airlines                                                1-800-521-0810
US Air                                                         1-800-428-4322
Virgin Atlantic                                                1-800-862-8621

Airport Information
The nearest airport is the William P. Hobby (HOU) Airport located 10 miles, approximately
20 minutes from the Hilton Americas ~ Houston, or the George Bush Intercontinental Airport
(IAH) located 20 miles, approximately 35 minutes from the Hilton Americas ~ Houston.
http://www.flyhouston.com/

ALCHOLIC BEVERAGE SERVICE HOURS
In accordance with Texas State liquor laws, all alcoholic beverage sales can begin at
10:00AM but must conclude at 2:00 AM.

AMENITIES
(See In Room Dining for food and beverage amenities)
The In-Room Dining department is happy to service your group gift and amenity needs. You
may advise your Event Manager of your specific preferences or budgeting guidelines.

All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity
is currently 19%. For a standard delivery, the fee is $4.00.

The current amenity order form can be found under the “Forms”.

AMERICANS WITH DISABILITIES (ADA)
The Hotel represents that the facilities being rented or reserved by you, including guest
rooms, common areas, and transportation services are, and will be, in substantial compliance
with applicable public accommodation obligations under the Americans with Disabilities
Act. You agree that a list of any auxiliary aids needed by your attendees in meeting or
function space with be provided to the Hotel one week prior to the start of your event. You
agree that you will be responsible for the procurement and payment of all charges for any and
all auxiliary aids. We will, upon your request, furnish you with the names of businesses you


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can contact to obtain these aids. You also agree to be responsible for compliance with the
ADA in the set up and conduct of meetings for your event.

AUDIO/VISUAL
Freeman Audio Visual Solutions, our audio/visual company, brings over 30 years of
experience in the field of audio visual to your meeting at the Hilton Americas-Houston.
Freeman AV can be reached by calling 713-577-6187.

We endorse and highly recommend Freeman A/V Solutions, the hotel’s in-house
Audio/Visual provider, as the contractor for all of your audio/visual needs at our
hotel. We also encourage you to use our in-house audio/video department in servicing
your exhibit needs, as they hold the exclusive rights to utilize the in-house
audio/video systems.


Outside contractors and production companies may patch in to existing in house sound
system at the discretion of the Hotel and in house Audio Visual Vendor. Fees to patch into
the house system are $45 per room section, per day. The hotel maintains no storage facilities
for audio/visual equipment. This is the sole responsibility of the contracted agency.

An outside contractor or production company can be utilized under the
following circumstances:

         •   The contractor or production company must have a certificate of
             insurance with a minimum of $5,000,000.00 general liability
             insurance on file with the hotel.
         •   All federal and local codes as well as those of the Hilton Americas-
             Houston must be adhered to.
         •   All hookups to the building's power source are handled by hotel
             personnel or by approved vendors.
         •   The contractor or production company is responsible for all charges
             relating to electrical hookups to the building's power supplies. This is
             not a complimentary service of the hotel.

Production companies are required to provide the hotel with detailed move in/out
schedules.

Some very important issues for you and your production company to consider are
technical sound checks and rehearsals. We understand how important these are,
however, they must be accomplished without disturbing meetings or events that are in
session. Should your sound checks or rehearsals interrupt in-house activities, we
will expect immediate termination and re-scheduling for a more suitable time.

Freeman Audio Visual Solutions Labor Guidelines (Union and Non-Union Properties)

Freeman A/V Solutions is an in-house/on-property fully equipped audio visual
company, which can handle from the simplest to the most complex audio visual
requirements. Charges incurred may include, pending requirements, labor and power

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needs. Arrangements for equipment rental and services may be made through a Freeman
A/V Solutions representative on property. A complete listing of services, equipment,
pricing, and labor rates are available upon request.

UNION GUIDELINES - Houston AREA

Freeman A/V Solutions Labor Guidelines (Union and Non Union Properties)
FREEMAN Audio Visual Solutions is the preferred audio visual company of the Hilton
Americas Houston. They are the in-house/on-property company and fully equipped to handle
the simplest to the most complex of audio visual requirements. Charges may include pending
requirements, labor and power needs. Arrangements for equipment rental and services may
be made through a FREEMAN Audio Visual Solutions representative on property by dialing
713-577-6187. A complete listing of services, equipment, pricing, and labor rates are
available upon request.

Contracted Holidays: New Years Day, Martin Luther King Day, Presidents Day, Easter
Sunday, Memorial Day, Independence Day (Fourth of July), Labor Day, Thanksgiving Day
and Christmas Day.

Riggers (IATSE)
Riggers are required for sound, lighting and projection equipment installed in the ceiling of a
ballroom or meeting room and must be hired by FREEMAN Audio Visual Solutions. A fee
of $50.00 per point and $25.00 per air wall hanger will be charged. Scissor lift rentals are
available through FREEMAN Audio Visual Solutions for $400 per day or $800 per week.
CAD drawings must be received 21 days prior to event for approval. Please contact
FREEMAN Audio Solutions directly for a complete list of Rigging Guidelines.

Call Times:                                  6 Hour calls – cannot roll over into another
                                             department on the same job (2 rigger minimum)
Work Hours:       Straight time (ST)         8:00 AM ~ 5PM, Monday through Friday
                  Over Time (OT)             5:00 PM ~ 12 Midnight, Monday ~ Friday
                                             All Day Saturday
                  Double Time (DT)           12 Midnight ~ 8 AM Daily
                                             All Day Sunday




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Electrical Services (for Sound and Lighting)

Our Property Operations team can assist you with determining the required amount of
electrical power necessary for a show, event or production on-site at the Hilton Americas.
Electrical requests can be submitted through your Event Manager.

All electrical installs or hook-ups will be performed by a licensed electrician on the hotel
staff. The determination of work performed by the hotel or its assigned contractor will be
made solely by the hotel. Requests must be submitted at least 7 days prior to the date
electricity is needed. Additional charges may be applicable for requests inside of 7 days – or
the hotel may refer the request out to its assigned contractor.

For current electrical pricing please see the electrical order form under “Forms”.

AUTOMATED TELLER MACHINES
There is an ATM conveniently located on the east side of the lobby level, across from the gift
shop. An ATM can also be found on the 2nd level of the George R. Brown Convention
Center.

BANQUET EQUIPMENT
Items in our banquet inventory are for your use at no additional charge. Any equipment
requested not in inventory which have associated costs, must be pre-arranged and will be
charged to the group

For more information on banquet equipment, please see your Event Manager.

BANQUET MENU SELECTION
We request that banquet menus, room arrangements, and other details pertinent to your
convention be submitted to your Event Manager 60 days prior to your conference date. We
are happy to custom design menu proposals for your group and assist in selecting the proper
menu items and program arrangements to ensure a successful event. Specialty and theme
parties may be designed to meet your particular needs. Special meal requests can be
accommodated. Please advise your Event Manager in advance with any special dietary
requirements. Your Event Manager will send you our Catering Menus Upon Request.

STANDARD BANQUET TERMS AND CONDITIONS

1.      ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space
assigned indicates the space is tentatively being held and will be held on a definite basis upon
signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales
or catering sales agreement previously signed regarding this event remain in force and the
BEO is intended to provide specific function/event information in support of the original
agreement. If for any reason the function space reserved is not available for your event, you
agree that we may substitute space of appropriate size and comparable quality for your event.
If you plan to print or publish the assigned space, please contact us first to confirm the room
assignment.
2.      GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business
days) before your event, you must inform us, in writing, of the exact number of people who

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will attend your event. The arrangements set forth on the reserve side of your BEO will serve
as the final arrangements for your event. The services, products, fees, etc. as noted will be
provided at the time of your event and you will be charged based on the event guarantee that
you give us or the number of people indicated at the time you signed the sales agreement or
the BEO, whichever is greater. We will not undertake to serve more than 3% more than this
guaranteed minimum.
3.       OVERTIME: You agree to begin your event promptly at the scheduled start time
and agree to have your guest invitees and other persons vacate the designated event space at
the end time indicated on the final BEO. You further agree to reimburse us for any overtime
wage payments or other expense incurred by us because of your failure to comply with these
regulations.
4.       SERVICE CHARGE: 22% of the food and beverage total plus applicable state or
local tax will be added to your account as a gratuity and fully distributed to servers, and
where applicable, busser’s and/or bartenders assigned to the event. 22% of the food and
beverage total, plus any applicable state or local tax, will be added to your account as a
service charge. This service charge is not a gratuity and is the property of the hotels to cover
discretionary costs of the events.
5.       PRICE INCREASES: There may be increases in prices due to unforeseen changes
in market conditions at the time of your event. We will communicate these increases to you
in advance. We will require written confirmation that you agree to pay these increased
prices. Alternatively, we, at our discretion, may make reasonable substitutions in menus and
you agree to accept such substitutions.
6.       SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be
required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment
is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this
additional equipment. You agree to indemnify us for any damage caused to any Hotel
property as a result of drayage related to your event, whether caused by you, your agents,
employees, or contractors.
7.       OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring
alcoholic beverages into the Hotel. You must obtain prior approval from us before you bring
in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement
and Liability Insurance are required if food or beverage products not purchased and served by
Hotel staff are brought in for consumption by your guests. Service fees will apply to any
outside food or beverage served in our function space regardless if Hotel labor is required.
8.       AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel
facilities being rented for you including guest rooms, common areas and transportation
services will be in compliance with our public accommodation requirements under the
Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary
aids needed by your attendees in meeting or function space at least two weeks prior to your
event. You agree to pay all charges associated with the provision of such aids by the Hotel.
9.       PROMOTIONAL CONSIDERATIONS: We have the right to review and approve
any advertisements or promotional materials in connection with your function which
specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or
conditions which provide commissions, rebates, HHonors points or other forms of
compensation related to revenue for food, beverage, guest sleeping rooms, or equipment
rental.
10.      CANCELLATION: You may cancel this Agreement only upon giving written
notice to us. The parties agree and understand that in the event of a cancellation, our actual
damages would be difficult to determine. Therefore, you agree to pay the liquidated damages

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outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2,
whichever is greater. As products and services must be purchased and scheduled in advance,
notification seven (7) business days or less before the event will require that all charges
(including labor and service fees, rentals and applicable taxes) for the final guarantee or
contracted number of guests to be charged. Additional damages may be owed for cancellation
of your sleeping room contract.
11.     CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state
and local laws including health and safety codes and federal anti-terrorism laws and
regulations including compliance with the provisions of 29 CFR part 470, and our rules,
copies of which are available from the hotel’s sales department. The group agrees to
cooperate with the Hotel and any relevant governmental authority to ensure compliance with
such laws. You assume full responsibility for the conduct of all persons in attendance at your
event and for any damage done to any part of our premises during the time of your event.
Should you require any rigging services for this event, those types of services must be
arranged through the in-house AV provider or the Hotel. You will be responsible for all costs
associated with this rigging.

BELL SERVICES
Our bell services department is responsible for the movement of your luggage and the
delivery of all non-food and beverage amenities. Porterage charges will be set forth in your
contract. The current rate is $6.00 per person (in/out), plus state tax, and is subject to change.
Departure notices and bag pulls should be coordinated with your Event Manager

BILLING
Should you require a master account for billing purposes, please complete and return our
credit application 90 days prior to your event. Upon approval, master accounts will be
assigned per your instructions. Please be sure to advise your Event Manager in advance for
any specific instructions on how you would like your bill organized. We recommend on-site
daily review with the Group Billing Coordinator.

BOX LUNCHES
If you wish to order box lunches for your group, your Event Manager will arrange the order
for you and provide delivery to your specified location on the property.

BUSINESS CENTER
Whatever your business needs may be they can all be accommodated through our in-house
Business Center.

Prices are quoted on an individual basis, depending on the type of equipment needed as well
as the scope of the job requested. In order to address your specific group’s needs, please
refer to the Business Center or discuss them with your Event Manager. The Business Center,
located on the 3rd Floor, offers a wide range of business services including copying, faxing,
equipment rental (fax machines and copiers), document binding, UPS/FedEx shipping, and
the ability to create color posters/signage. Whether you require a fully operational office
setup on property or various limited services, the Business Center is designed with
everyone’s needs in mind.




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The Business Center also features two small meeting rooms that can be rented by the hour for
conference calls, interviews, etc. Each of these rooms accommodate up to 6 people
comfortably.

        Current Hours of Operation are:
        - Monday - Friday 7:00 am till 3:00 pm
        - Saturday - Sunday Closed*
         *Based on business volume.

We do feature a 24 hour hotel key entry business center. This automated business center is
credit card operated and can fulfill your needs with most services present. There is internet
accessibility, Copying, Faxing and other services available.

BUS/BUS COMPANIES
The East Drive, located on Avenida De Las Americas, is designated for all shuttle buses or
tour buses arriving at or departing from the hotel. Please contact your Event Manager to
schedule usage of the East Drive. The Hotel does not have any availability for bus parking.

For transportation and bus services, please refer to the Limousine section of this document.
Merlo’s Limousines offers a wide variety of transportation services.

CAR RENTAL AGENCIES
Following are the three Hilton preferred companies, their locations, and contact numbers.

Hertz Rent-A-Car 800-654-3011

Avis Rent-A-Car        800-321-3712

Budget Rent-A-Car 800-527-0700

*CASH PAID OUTS
The Hilton Americas- Houston is to be notified prior to your group’s arrival of the need for
any Cash Paid Outs. Cash Paid Outs must be covered in advance with a check equal to or
greater than monies needed. Cash Paid Outs may be processed Monday-Friday 8:30am –
4:30pm. Should you wish to process a paid out during any other times or days, please inform
your Event Manager.

*CASH PAYING GUESTS
In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton
Americas Houston will require full payment in advance for room and tax charges. If the
guest does not wish to establish credit for incidental charges, the guest room phone will be
restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets
and movie charges will also be restricted.

CELEBRITY/DIGNITARY VISITS
Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality.
Your Event Manager is happy to work with you to accommodate any needs you have.



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*CHECK CASHING PRIVILEGES
Hotel guests may cash checks at the Front Office. The check must be imprinted with the
guest’s name and address and made out to Hilton Americas Houston. Identification will be
required. The Hotel’s guest can cash up to $50 a day. Gold and Diamond Hilton Honors
members can cash up to $100 a day, maximum.

CHECK-IN AND CHECKOUT
Hotel check-in time is 3:00 p.m., and checkout is 12:00 p.m. All guests arriving before 3:00
p.m. will be accommodated as rooms become available. Our Guest Service Department can
arrange to check luggage for those guests arriving early when rooms are not available, and
for guests attending functions on departure day.

Early Departure
Your guests will have the opportunity to confirm their departure date at check-in. Once this
departure date has been confirmed, there will be a $75 early departure fee assessed in the
event the guest departs prior to their confirmed departure date.

Late Departure
Late checkouts are available upon request and subject to availability. Please contact the
Front Desk directly to discuss availability and associated fees.

Zip Checkout
With zip checkout, your room folio is provided at your door early in the morning of your
departure. To check out simply verify the charges, and then use the television remote or dial
extension 2401. Please leave your keys in the room. If you are not departing the hotel
immediately, luggage storage can be arranged at the bellman’s desk.

Kiosks
The Hilton Americas Houston offers Kiosk check-in and checkout as a convenience to our
guests. Our kiosks are user friendly and accept credit or HHonors cards. Guests are able to
retrieve room keys at check-in and a printed folio at checkout. The kiosks can also print out
a boarding pass for all major airlines.

COAT CHECK SERVICES
Coat check service is available and can be coordinated by your Event Manager. Prices
listed below are subject to change:

                  Hosted - $90.00 flat rate per attendant

CONCIERGE
The Hilton Americas Houston Concierge is located on the Lobby Level across from the
Front Desk. Concierge assistance is available from 7:00 am – 11:00 pm, 7 days a week.
The Concierge can assist with the following:

Show tickets, restaurant reservations, city tours, and city information, as well as many
other requests.

GEORGE R. BROWN CONVENTION CENTER
1001 Avenida de las Americas

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Houston, Texas 77010
Main Line 800-427-4697; 713-853-8000
Main Fax 713-853-8090
ccinfo@cityofhouston.net
http://www.houstonconventionctr.com/

CREDIT CARDS
The Hilton Americas Houston accepts most major credit cards including:

American Express
MasterCard
Visa
Discover
JCB
Diner’s Club

CREDIT POLICY
Unless you have established credit in advance with us, you will pay the entire contract price
in cash or by certified check at least three business days prior to your function or by personal
bank check two weeks prior to your function. If you would like to establish credit, please
contact your Catering/Event Manager.

CURRENCY EXCHANGE
The front desk currently exchanges all foreign currency at the prevailing rate from Bank of
America. Each guest is limited to a currency exchange of $100 per day, with identification.
If a large amount of money is to be exchanged, we strongly recommend handling the
exchange through your home bank.

DECORATIONS
Please contact your Catering Manager for a description of items available as well as complete
party package menus. We are happy to suggest ideas on novel favors, souvenir menus,
printed programs, creative ice carvings, theme food presentations, and room accent decor and
specialty linens.

We are not responsible for any loss or damage to property belonging to you or your attendees
and do not maintain insurance covering it. All displays and/or decorations will be subject to
our written approval and we reserve the right to contract and charge for hotel staff to provide
the labor for any installations or removals of such.

Freeman Company is the preferred Drayage Company of the Hilton Americas Houston. All
drayage service must be arranged through the group’s chosen drayage/decorating company.
The Hotel does not have available storage space to accept exhibitor packages. Any exhibitor
deliveries received prior to the move-in date will not be accepted.

DESTINATION MANAGEMENT COMPANIES (DMC)
Preferred vendors that have successfully worked with the hotel are listed below for your
reference.



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    1. Destination Houston: John Abrash – 713-227-8300, 912 Prarie, Houston, Texas
       77002-3110
    2. The Sullivan Group: Clare Sullivan - 832-200-1010, 4545 S. Pinemont, Houston,
       Texas 77041
    3. Cosmo Cool Concepts Inc.: Clayton Orr - 713-863-1800, 1704 Seamist # 410,
       Houston, Texas 77008

DEPOSITS
Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be
made at anytime throughout your stay and placed to your master account balance.
Full pre-payment of room and tax is required for guests not wishing to utilize a credit card
upon check-in.

DIAGRAMS
Blank Meeting Room Diagrams are available on our website or by contacting your Event
Manager. A specific Meeting Room Setup diagram can be completed upon request.

DIETARY REQUIREMENTS
Our Chef will provide meals for your attendees with special dietary requirements. Please
advise your Event Manager if a special meal is required.

DIRECTIONS TO THE HOTEL
   What are the directions from George Bush Intercontinental Airport (IAH) to the hotel?
             •    Follow the directional signs out of the airport to I-45 South
             •    Proceed on I-45 South
             •    Exit McKinney Street (Left Exit) off of 45 South
             •    Proceed on McKinney to La Branch
             •    Turn right on La Branch and proceed on La Branch to Dallas
             •    Turn left on Dallas and after 2 blocks the Hotel will be on right.

    What are the directions to the hotel from William P. Hobby (HOU) airport?
             •    Follow the directional signs out of the airport to I-45 North
             •    Proceed on 45 North and Exit Downtown Destinations/Scott Street
             •    Proceed on Pease Street to Austin Street
             •    Turn Right on Austin and proceed on Austin to Lamar
             •    Turn Right on Lamar and 3 blocks down on the right will be our hotel




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                          www.americashouston.hilton.com
DRESSING/GREEN ROOMS
Please contact your Event Manager if you require any Dress/Green Rooms for entertainment.

DRY-CLEANING – SEE LAUNDRY/VALET
Laundry services are available by dialing extension 2301. Garments picked up prior to 9 a.m.
are returned to guests by 6 p.m. the same evening. Garments picked up after 9a.m. will be
returned the following day by 6 p.m.

Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor
Day, Thanksgiving, Christmas and New Year’s.

e-EVENTS
Hilton Family’s online booking channel for small groups and meetings. e-Events can be
found at www.hilton.com

ELECTRICAL
The Property Operation Department provides assistance with all your mechanical and
electrical needs. Please contact your Event Manager if you require an electrical services
request form to secure additional power and/or labor services. All requests for power
requirements are to be communicated to your Event Manager. The electrical request form
can be found under the “Forms” section at the end of this document.

ELEVATORS
The Hilton Americas Houston has 15 guest elevators located on the east and west side of the
lobby, as well as an escalator on the eastside of the lobby level. In addition, there are 5
parking garage elevators located in our parking garage.


EMERGENCY PROCEDURES
The Hilton Americas Houston is fully prepared to handle different types of situations to assist
our guests. The following is information on our emergency procedures:


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•   The hotel internal emergency number is 55 from any house phone.
•   The hotel has an emergency response team 24 hours a day. In the event of an emergency,
    calling the emergency number 55 will initiate the appropriate response.
•   Paramedics, Fire Department, and the Police Department are all located approximately 3
    minutes from the hotel.
•   Our Security Department, as well as a small number of other employees, are trained in
    CPR and First Aid.
•   Emergency evacuation routes and procedures are located on the inside of all guest room
    doors.
•   Emergency Medical/First aid Services can be coordinated with the following Vendors:
         Advantage Nursing Services, ING
         3900 Essex Lane, Suite 190
         Houston, TX 77027
         (713) 850-7677


         First Response Medic Services
         (832) 877-7912
         Frms1@sbcglobal.net


         Medical By Carmen
         17315 Loch Langham Ct.
         Houston, TX 77084
         (713) 666-6880
         (713) 254-6841 Mobile
         MedicalByCarmen@aol.com


         Precision EMS
         1419 Silverdale St.
         Houston, TX 77029
         (832) 771-5648
         talexander@entouch.net




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ENVIRONMENTAL COMMITMENT
At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible
environmental activity is good for both our business and the community. Hilton has
developed a comprehensive company-wide policy to promote business practices that help
preserve the environment. We provide guidelines for all of our facilities.

The Hilton Americas-Houston is proud to have received their Green Seal certification. For a
full list of our “green” initiatives please contact your Event Manager.


EXHIBITS
Please request the hotel’s Facility Resource Guide from your Event Manager. For Exhibit
Layouts please contact your Event Manager

FAX MACHINES
All guests have access to the business center fax machines during business hours and can also
contact Freeman AV Solutions to inquire about rentals.

FAX NUMBERS
For Guests:                                            713-739-8007
Catering/Event Services office:                        713-577-6141
Sales office:                                          713-577-6140
Reservations office:                                   713-577-6167

FIRE CODES

The following are a few general regulations that typically fall under local fire authorities’
specifications. They should be considered when planning and coordinating space,
decorations, etc., in the ballrooms and meeting rooms, along with all other applicable laws,
codes, and regulations.

Where exits are not immediately accessible from an open floor area, safe and continuous
passageways, aisles or corridors shall be maintained leading directly to every exit and shall
be so arranged as to provide convenient access for each occupant to at least two exits by
separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they
are leading.

There will not be any setup permitted in front of any exit doors. Staggering of dining tables
is not permitted. All room sets must be in compliance with the local Fire Department
regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits.
Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser
exhibits (including tabletop) or extensive productions with staging and props must have a
certified permit from the local Fire Marshall. All associated fees for permits, floor plan
approval and stand-by fire watch are your responsibility and final approved copies must be
received at least three days prior to the event.




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Every required exit, exit access, or exit discharge shall be continuously maintained free of all
obstructions or impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access
thereto, egress there from, or visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal
or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in
or adjacent to any exit in such a manner as to confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial
or religious purposes, the fire marshal having jurisdiction may permit open flame lighting
under such restrictions as are necessary to avoid danger of ignition of combustible materials
or injury to occupants.

Any furnishings, decorations, and stage settings shall be fire retardant treated and must
display certificate of proof. Local fire authorities in advance of event set-up shall approve all
extensive production plans.

Distance between tables must be equal to or greater than the required aisle width plus 19” for
chairs on one or 38” for chairs on both sides.

It is ultimately the group’s responsibility to ensure that your event complies with all
applicable laws, including, but not limited to fire and safety codes, rules and regulations.

General fire & safety policies/procedures have been established to ensure the Hilton
Americas Houston, its personnel, guests, clients, and related service industries are
working in a safe environment, and working in compliance with The City of Houston
statutes governing fire prevention. These policies and procedures should serve as a
guideline for all concerned, and will be enforced by Hotel management and The
Houston Fire Department. Any requests for variations or exceptions should be directed
through your Event Services Manager and must be approved in writing by Hotel
management.
         • Any material used for scenery, drapes and decorations shall be so treated
            with a flame-retardant solution and be continuously maintained in such
            condition as to pass the test for scenery and decoration given in Section 90-
            58 of the Municipal Code of the Houston Fire Department and be so
            certified by a testing agency recognized by the Bureau of Fire Prevention.
         • All open flame devices used for illumination or decorative purpose shall be
            in suitable non-combustible holders and be placed in such a manner that
            they will not ignite any combustible material or constitute a dangerous
            hazard or condition.
         • The minimum width of aisles and passageways shall be kept free of
            obstructions leading in to and out of assembly occupancy areas.
         • It shall be unlawful to lock or fasten any door or other means of an exit from
            any building, room or space, other than individual dwelling units.
         • The storage, handling, keeping or using of any liquefied petroleum gas for
            any purpose is not permitted in any exhibition area.


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         •   Obstructions that hinder the effective operation of the automatic sprinkler
             system are not permitted unless the sprinkler system is extended to include
             the area(s) below the obstruction.
         •   Temporary seating in a place of public assembly where more than 200 seats
             are placed in rows, must be secured (“ganged”) in units of not less than 5
             seats and not greater than 20 seats.
         •   Aisles must lead to exits or to aisles leading to exits. In assembly units of
             Type 1A or 1B construction, other than theaters, there may not be more than
             20 seats between aisles (depth of aisles are to be 32” providing back of
             chairs do not exceed ¾”) and not more than 10 seats abutting an aisle at one
             end only. If additional seats are to be added or aisles made longer, refer to
             Appendix K, G1, Section 54-8.7 and 90-84.
         •   During setup and removal of exhibits and when workers are in exhibition
             areas and during hours that the exhibits are closed for the night, all doors
             that are required to be used as an exit from the exhibition areas and doors
             required for access to fire fighting equipment on the premises shall be
             unlocked. Security personnel shall be at all doors while same are unlocked.
         •   Smoking is not permitted during exhibitions, or during the set-up or
             dismantling of a show.
         •   Vehicles on display within an exhibit hall shall comply with the following:
             all fuel tanks shall be locked or sealed in an approved manner to prevent the
             escape of vapors; fuel tanks shall contain not more 1/8th tank of fuel; at least
             1 battery cable shall be removed from each set of batteries; vehicles shall
             not be moved during show hours.

FITNESS CENTER
Skyline Health Club boasts panoramic downtown views, advanced cardio Precor®
equipment and a wide variety of free weights with an array of the latest in strength
training equipment. Personal entertainment systems with headset plug-ins flank each
fitness machine so you'll never miss breaking news.

Locker rooms are lavishly appointed with amenities that include dry and steam
saunas.

Enjoy convenient private stairway access to our 24th floor heated, 75-foot indoor
Infinity pool and oversized whirlpool.

All facility features are complimentary for Hilton Honors Silver, Gold and Diamond
guests or with any spa service.

A nominal fee applies otherwise.

Skyline Health Club is open 5:30am to 10pm Monday-Friday and 6am to 10pm
Saturday and Sunday.

There is no charge for pool usage.




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FLAGS
Our Banquet Department currently has three United States and three Texas State flags in
inventory. If you require additional flags, please discuss rental costs with your Event
Manager.

FLORAL/FLORIST
Flowers by Nino, Nino Shbeeb 281-873-6466 is our in-house florist featuring a large
selection of flowers and plants. They can provide beautiful table and buffet centerpieces for
your special event or even large pieces as seen displayed in front of the Front Desk on the
Lobby level. Please contact your Event Manager for assistance with a proposal for your
special event.

FOOD DONATIONS
Hilton is committed to assist our communities in the effort to alleviate hunger in this country.
Our hotels often have prepared food available from over-production that can be donated to
charitable organizations for service to their constituencies. We ask you to cooperate with us
in this endeavor.

FREIGHT ELEVATOR
The Freight Elevator services floors 1-5. The Freight Elevator has interior dimensions of 10’x
20’x 8’ (approx. total weight capacity is 20,000 LBS). The Freight Elevator is used by the Hotel
and its employees as well as vendors working in the hotel. The Freight Elevator is not reserved
for one function and must be shared at all times.

FURNITURE REMOVAL
Bed Only - $175.00 per room
All furniture- $350.00 per room
(We do not recommend suites for meeting rooms. Armoires cannot be removed.)

GIFT CERTIFICATES
A gift certificate is a wonderful way to reward your attendees, staff or sporting event
winners. Gift certificates are available for purchase through the 5th floor Executive Office
and are designated for restaurants, lounges, and guest room charges. Gift certificates are not
honored at our retail shops; however, purchases may be made in certain retail shops and
signed to the guest room. A gift certificate can be used as a credit to the guest room account.
Please contact your Event Manager for further details.

GIFT IDEAS

www.hiltontohome.com/ The Hilton Serenity Collection

www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection

GRATUITIES
Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to
be rewarded for services performed as well as a supplement to an employee's income
(gratitude).



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Recommendations:
Housekeeping - $1.00-2.00 per day
Bellman - $2.00 per bag and discretionary for above and beyond services provided.

Disclosure: all gratuities not outlined in the contract are discretionary.

GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.)
Manage room blocks proactively with automated cross-reference of group registration lists
against hotel reservations.

         Automates the process of all reservations booked within or around an associated
         group block
         Reduces exposure to attrition
         Ability to monitor booking pace
         No charge – it’s FREE

GROUP CHECK-IN, ARRIVALS AND DEPARTURES
The Hilton Americas Houston has a specially designed group entrance to accommodate the
needs of your group. It has a Porte Cochére and ample room for bus loading and unloading.
It is also conveniently located near the ballrooms and meeting rooms. This area may be
reserved and set up for satellite check-in and convention registration, depending on your
arrival pattern.

All coach arrivals will be directed to the group entrance, as the front entrance becomes easily
congested and large movements can be more efficiently accommodated at the group entrance.

Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental
charges, unless we have agreed to accept a letter of guarantee from your organization, and it
is on file at time of check-in.

If your guests are arriving via group transportation and an arrival manifest has been supplied,
we will be happy to have all of the rooms assigned. Dependant on the arrival pattern, pre-
keying guest rooms for your group is also an option. If your guests will be arriving at
scattered times throughout the day with no transportation arrangements made or arrival
manifest, we will assign rooms on a first-come, first-serve basis.

GUEST LIST MANAGER
An on-line tool provided by Hilton to group customers that allows them to manage their
group’s reservations on-line and provides on-line guest list information. Please ask your
Event Manager for more details. A current HHonors membership is necessary to register for
the Guest List Manager.

GUEST ROOMS

GUEST ROOM ACCOMMODATIONS:
     1066 Standard guest room amenities include:
     • Private safe, refreshment center, in-room coffee maker, hair dryer, iron and ironing
        board


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         •   Video guest room account review and check-out
         •   Telephone voice mail messaging, direct dial phone with message alert, data port
         •   Wireless access, high speed internet
         •   Complimentary USA Today newspaper
         •   32 rooms are equipped to meet ADA Requirements, 9 rooms include roll-in showers

         Executive Level (19th - 22nd Floors):
         98 Executive Level guest room amenities include:
         • Key access to Private Concierge Service Floor with Lounge
         • Complimentary breakfast offerings and evening hors d’oeuvres (with cocktail honor
             bar service available) in the Executive Lounge
         • Private safe, refreshment center, in-room coffee maker, hair dryer, iron and ironing
             board
         • Video guest room account review and check-out
         • Bathrobes, TV Guide and magazines provided
         • Telephone voice mail messaging, direct dial phone with message alert, dataport
         • Wireless access, high speed internet
         • Complimentary USA Today newspaper

         Suite Accommodations
         •      20 Double Bay Suites (779 sq ft)
                Two connecting bedrooms available (one double/double, one king)

         •        10 Single Bay Suites (389 sq ft)
                  Two connecting bedrooms available (one double/double, one king)
                  (one double/double, one king)

         •        1 Northwest Suite (1170 sq ft)
                  One connecting bedroom available (king)

         •        2 Chairman Suites (1819 sq ft)
                  Two connecting bedrooms available (one double/double, one king)

         •        2 Presidential Suites (1943 sq ft)
                  Two connecting bedrooms (one double/double/one king)

         Suite Diagrams Available upon Request

         TOTAL GUEST ROOMS                             1,200

Texas state law and local enforcement of national fire codes mandate that there is a
maximum of four guests per room (adults/children).

Hilton is pleased to present “The Serenity Collection”; today’s premier bedding package
including pillow top mattresses and luxury linens. Did you enjoy your night’s sleep? Visit
http://www.hiltontohome.com/ to order your own Serenity bed and other Hilton room
amenities.


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GUEST ROOM DELIVERIES
Bell Services delivers non-food or packaged deliveries to the guest rooms. Please note that
the following fees will apply to all distributions:

         Outside of Guest Room Door:                   $1.50 per piece
         Door Knob Hanging:                            $2.00 per piece
         Under Guest Room Door:                        $2.25 per piece
         Inside of Guest Room: 1st piece:              $3.00, each additional piece: $1.50.
         Special Delivery                              $5.00 per item
         (i.e. Flowers, Baskets, Gifts, Boxes):

GUEST SERVICE HOTLINE
Guests with specific needs or requests may pick up a house phone and dial extension 2345.
A hotel operator will direct your needs to the appropriate hotel contact.

HHONORS FLOOR
Floors 18 through 22 are designated as our Hilton Honors floors.

HOSPITALITY DESKS
Your Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks
are located in main lobby near the group’s check-in. Phones may be arranged in advance
with either in-house extensions or direct dial numbers. Please note that all hospitality desks
will be taken down each evening and reset for the next day’s use.

Should you require a larger area for an office, storage or hospitality, please consult your
Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any public areas of the hotel.
Professionally printed signs may be ordered in advance.

Hospitality Desks will not be permitted in the rotunda near the main entrance of the hotel.

HOUSEKEEPING
Daily housekeeping services, which consists of general cleaning. Should one of your guests
require special times of service, requests may be made directly with Housekeeping or your
Event Manager.

The suggested housekeeping gratuity is $2.00-$3.00 per day. Some groups may have the
gratuity rate predetermined in the contract and billed to the master account.

Each guest room is provided with several special service amenities either at no charge or for
a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-
room safe, bath/shower amenities, and extra pillows. Additional bedding available for
children: cribs and roll-a-ways. Please note there is a maximum of four persons (including
children) allowed per room.




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INDEMNIFICATION
To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless
the Hotel, Hilton, and the Owner, as well as their respective employees and agents against all
claims, losses or damages to persons or property, governmental charges or fines, and costs
(including reasonable attorney’s fees), arising out of, or connected with your function, except
those claims arising out of the sole negligence or willful misconduct of the hotel.

IN-ROOM DINING
Our In-room Dining is open 24-hours a day for breakfast, lunch, dinner, snacks and beverage
service. In-Room Dining can be reached at extension 2538 in-house.

A variety of amenities are also available through room service. The current amenities list is
available in the “Forms” section of this document

Room service gratuity is 19% and is posted automatically on all checks. There is also a
delivery fee of $3.00 per order.

INTERNET SERVICES
The Hilton Americas Houston provides numerous Internet Services. The Hilton Americas-
Houston Information Technology department can be contacted through your Event manager.
Wired and Wireless Internet Services are available in the Hotel’s Guest Rooms at a daily
charge.

A wide range of service options are available in the Meeting and Event space. A full
Information Technology brochure is available in the Forms section at the end of this
document.

KEYS
Please contact your Event Manager if you would like keys to any of your meeting, office, or
hospitality rooms. If you wish to have a lock changed there will be a $50.00 charge per
cylinder/door/per room and you will be required to sign a hold harmless agreement. A $150
refundable deposit will be required to cover the keys.

(Customized) KEY CARDS
Please contact your Event Manager if you would like custom keys for your group.
Customized Key Cards are an excellent way to market your organization. A fee of $3.00 per
room on your peak night will be charged to distribute the cards.

KEY HOTEL CONTACTS
The Hilton Americas Houston Managing Committee consists of the following people:

Resident Manager                                       Melissa Lane               6022
Director of Food & Beverage                            Jay Bush                   6018
Director of Finance                                    Phil Tubb                  6015
Director of Front Office                               Claudia Robinson           6086
Executive Chef                                         Ruffy Sulaiman             6108
Director of Housekeeping                               Jose Cervantes             6075
Director of Engineering                                Mo Khan                    6083

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Director of Sales and Marketing                        Janice O'Neill-Cox         6027
Director of Events                                     Randy Shain                6055

KIOSKS
The Hilton Americas Houston offers kiosk check-in and checkout as a convenience to our
guests. Our kiosks are user friendly and accept credit or HHonors cards. Guests are able to
retrieve room keys at check-in and a printed folio at checkout. The kiosks can also print
boarding passes from all major airlines. Two kiosks are located between the Front Desk and
the Lobby Bar, while two more are located across from the Front Desk in front of the
Concierge.

LAUNDRY/VALET – SEE DRY CLEANING
Complete laundry services are also available by dialing extension 2301 in-house. Garments
picked up prior to 9:00 a.m. are returned to guests by 6:00 p.m. the same evening. Garments
picked up after 9:00 a.m. will be returned the following day by 6:00 p.m. Please note that
there is no service on the following Holidays: Memorial Day, July 4, Labor Day,
Thanksgiving Day, Christmas Day and New Year’s Day.

LIMOUSINE SERVICES
Arrangements may be made to have a group VIP transported by our hotel limousine or town
car, or through an outside service. Merlo’s Charter is our preferred service and can be
reached at 866-367-5466.

LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING)
Please coordinate all Load-in and Load-out details with your Event Services manager. For
all other information please refer to the Facilities Guidelines document that will be provided
for you prior to your event.

LOADING DOCK
The loading dock is located at the back of the Hotel on Polk Street the hours of operation are
from 6:00AM – 6:30PM daily. Please refer to The Exhibit Resource guide for details.

Dimensions:

2 Bays            24’4” wide
                  15’0” Tall

Doorway           10’0” wide
                  7’9” tall

Clearance to Service Elevators:

Blast Header      7’9”

LOST AND FOUND
It is the policy of Hilton Hotels Corporation to make every effort to return any found property
to its rightful owner. All property found in the hotel will be recorded, stored, and disposed
of, whether it is found in a guestroom, public space, or any other area of your hotel. We will
make every attempt to determine the legitimate owner and return the found property. If the

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owner cannot be determined within ninety days (or other time period specified by local law),
the found property will be disposed of in accordance with the state law. If no local or state
law exists, or these agencies decline involvement, the property shall be returned to the finder.
This policy does not apply to minor items found on the property such as a toothbrush, ladies
hosiery, cigarettes, etc. Please dial our Security Dept at 6134 to inquire of any lost or found
items.

LUGGAGE STORAGE
Based upon availability, an area in the hotel may be set aside to store hand carry luggage for
individuals leaving later in the day. It is requested that your staff supervise these items, as
they will be stored at your own risk. Please contact you Event Manager to schedule any
luggage storage. A bellman can be scheduled to supervise luggage storage at a rate of $125
per 8 hours.

MANAGER ON DUTY (M.O.D.)
For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can
be accessed via the guest service hotline at extension 2345.

MAIL SERVICES
Stamps are for sale at the front desk or through the ATM machine located in the east lobby.
Concierge and Business Center offers USPS, FedEx, UPS and Airborne services.

MASTER ACCOUNTS
See Sales Agreement.

MEDICAL FACILITIES/SERVICES
CHRISTUS ST JOSEPH HOSPITAL –
WWW.CHRISTUSSTJOSEPHVILLAGE.ORG
1401 ST JOSEPH PKWY, HOUSTON
 (713) 757-1000

MEETING ROOM SET STANDARD
Standard meeting rooms include the following items:

•   Banquet or classroom tables and chairs
•   Linens
•   Pads and pens or pencils
•   Ice water
•   Lectern
Basic meeting room set up is complimentary. Depending upon the extent of the setup
requirements, additional charges may be incurred. Please contact your Event Manager for
miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking.




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MERCHANT PERMIT INFORMATION
According to the Houston Municipal Code, an ITINERANT MERCHANT PERMIT
is required when selling items during an event:

                  "...for a trade show or exhibition to anyone who conducts a
                  merchandising service business in the City of Houston at a temporary
                  location for a limited time. An "organized or sponsored trade show or
                  exhibition" means an exposition of services of merchandise, including
                  artwork arranged through an organization or entity which is primarily
                  responsible for obtaining the space and subsidiary services participant
                  vendors or exhibitors may require for this event. The word “sponsor”
                  means any organization or entity, which organizes or sponsors a trade
                  show or exhibition & which is primarily responsible for arranging to
                  obtain the space and subsidiary services with participating vendors or
                  exhibitors may require for such events. A sponsor shall apply for a
                  Class 1 license on behalf of each itinerant merchant who is a
                  participant in an organized or sponsored trade show or exhibition. "

The fee is $ 50.00 (subject to change) and is limited to 40 Days. Payment is payable to:

                                                          City of Houston
                                                       Department of Revenue
                                                             901 Bagby
                                                        Houston, TX 77002
                                                           713-837-9838

EACH VENDOR must also have a Texas Business Tax (IBT) Number.

EACH VENDOR of the event MUST fill out the application, pay for and receive the
permit immediately. If you do not have the permit during the event, a fine may be
imposed by the City of Houston on the vendor and/or the organizer/sponsor of the
event. To register online go to: www.houstonpermits.com

PARKING
The Hilton Americas Houston offers self-parking in our garage behind the hotel on Polk
Street. Please contact your Event Manager for pricing

If you are planning a large movement or delivery of rental cars for a specific group event or
activity, please advise your Event Manager so that specific parking may be reserved.

PERSONALIZED ON-LINE GROUP PAGE (POG)
POG is a personalized web page for your attendees to book reservations directly online.
       Available at all Hilton Family properties
       Customize with your program
       Customize with your logo
       No charge – it’s FREE



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Please contact your Event Manager to create this group page. A link will be provided upon
completion of this page that can be added to your website. The creation of this group page
takes three to five business days.

PETS (POLICY)

Pets:                      Allowed
Maximum size:              Medium
Maximum weight:            75 lbs
Deposit:                   USD 75.00
Services:                  Non-refundable deposit

POST-CONVENTION MEETING
We encourage our customers to meet with our Executive Committee during or after their
convention to review and provide feedback. Your Event Manager will coordinate a
convenient time.

POST EVENT REPORT
For meetings and conventions with more than 100 rooms on peak night, your Event Manager
will complete a Post Event Report. This report details room pick-up and food and beverage
revenues. A copy of this report will be provided to you upon request after your event.

PRE-CONVENTION MEETING
In order to introduce our clients to the key contacts of the hotel, we would like to arrange a
pre-convention meeting a day or two prior to your main group arrival. Please advise your
Event Manager as to who will attend from your organization and what a convenient time
would be for this meeting (time ranges from 30 minutes to one hour). Please advise your
Event Manager at least 15 business days prior to the event when you would like this meeting
to occur.

Please note that for smaller groups, a smaller more personalized meeting may be set up
involving key operational department heads.

PRODUCTION GUIDELINES
We recognize that there may be times when you utilize the services of an outside company to
assist you with the “production” of your program, whether for audio visual needs or décor.
Given those circumstances and the need to help us maintain our facility, we expect you to
share the following information with your sub-contractor:
         •   The Production Company needs to be aware that the Hilton Americas-Houston is a Union hotel.
         •   The Production Company needs to provide the hotel with a Certificate of Insurance for a minimum
             of $5,000,000.00.
         •   The Production Company must register on a daily basis with our Security Base Station on Level
             One upon arrival and retrieve a bracelet.
         •   There will be a facility walk-through of the contracted event space with you, the Event Services
             Manager and the Production Company.
         •   Equipment cannot be closer than eighteen (18) inches to the perimeter walls.
         •   All post set-up storage must either be in compliance with the City of Houston Fire Code or
             removed from the Hotel’s premises. Nothing can be stored in the back of the house, service
             corridor or air wall closets.


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         •   It is the responsibility of the Production Company to adhere to the appropriate Union jurisdictions
             in handling all non-Hilton property.
         •   In compliance with the City of Houston Fire Code, the ballroom doors do not lock. The Hotel is
             not responsible for anything that is left in the ballroom.
         •   Due to multiple-group usage of our function space, the Production Company needs to submit a
             timeline for set-up, rehearsals and teardown times to your Event Manager.
         •   The Production Company must cover all cabling on the floor using either tape or ramps. A walk-
             through with your Event Manager will be scheduled to ensure this requirement is met.
         •   It is the responsibility of the Production Company to protect all carpeted and/or marbled areas
             during set-up and teardown; the use of either plywood or visqueen is required.
         •   A fire guard will be required in the event your production necessitates deactivating our
             fire safety system.
         •   While on site, any additional needs/requests should be directed to the Event Services
             Manager.
         •   No Loading is allowed in front of Hotel.

The Hilton Americas-Houston does not provide custodial services for production or
decorating companies. Trash removal from the production/decorated area is the sole
responsibility of the contractor. All trash must be placed into its appropriate container, any
excess of trash which results in an additional dumpster pick-up or delivery will be billed
directly to contractor. At the conclusion of the exhibit or production, the function room and
loading dock must be left presentable for the next day's business prior to leaving the property.

It is the responsibility of the decorator/florist to return immediately after the contracted event
has finished, to remove any materials used to decorate the function space. The
decorator/florist must ensure that the space is left in a presentable manner, which means
removal of all trash, wood, leaves, flower petals etc. Any damages caused to hotel property
will be directly billed to the contractor. Any leaves, flowers, etc., left on the floors prior to
the event must be cleaned up by the florist

PUBLIC TRANSPORTATION
Limousine Service:
Any inquiries regarding limousine or other transportation services may be directed to the
Concierge’s desk at extension 6089.

         Taxi Cabs:
         Asking for a “Flat Rate” from the airports to downtown Houston will get you the best
         price.
         To or From William P. Hobby Airport (one way)
         “Flat Rate” of $22.00 – $23.00
         To or From George Bush International Airport (one way)
         “Flat Rate” of $44.50 – $45.50

         Airport Surcharges up to $2.75 will be charged.

         Taxis are available from the hotel front door 24 hours a day. They are also readily
         available at the airport.

         Super Shuttle: Airport shuttles to and from both Hobby and Bush International
         Airports


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         Guests may catch the shuttle busses in the Baggage Claim Area of each airport or pre
         purchase tickets on line by going to: www.supershuttle.com

         Current Pricing (as of April 2010):
         Fees to or from Hobby (one way)                                          $ 19.00
         Fee for Round Trip to and from Hobby                                     $ 38.00

         Fees to or from Bush Int’l (one way)                                     $ 23.00
         Fee for Roundtrip to and from Bush Int’l                                 $ 46.00

         All arrival and departure must be pre-arranged with Super Shuttle

         Parking

         The Hilton Americas – Houston offers valet parking for up to 400 cars on a first-
         come/first-served basis.

         Valet Pricing (subject to change):
         Day Rate (no “In and Out” privileges)                                              $18
         Overnight Rate for Hotel guests (with “In and Out” privileges)                     $28 per day

         Self Parking rates (subject to change) are:
         (Parking Garage is connected via an enclosed walkway)
         0 ~ 30 minutes                                                           Free
         31 minutes ~ 1 hour                                                      $ 4.00
         61 minutes ~ 2 hours                                                     $ 8.00
         121 minutes ~ 6 hours                                                    $ 12.00
         6 hours ~ 24 hours                                                       $ 18.00

         Ace Parking Phone Number            713-577-6179

         Ace Parking Rates are Subject to change. Please confirm the parking rates with your
         Event manager prior to publication.


RADIOS/PAGERS/NEXTELS
We are willing to assist you in obtaining Nextel’s for use during your program. Please
consult your Event Manager for assistance.

REGISTRATION ASSISTANCE
If additional staffing is needed for your activity or hospitality desk, please consult with your
Event Manager. Registration attendants are easily scheduled with sufficient notice.

REGISTRATION DESKS
Your Event Manager is happy to arrange a hospitality desk for your group. Phones may be
arranged in advance with either in-house extensions or direct dial numbers. Please note that
all hospitality desks will be taken down each evening and reset for the next day’s use. Group
may be pre-keyed and pre-registered upon request based on guest room availability.


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NOTE: Attendees must either “direct bill all charges” or all incidentals must be guaranteed to
the group master account.

NO EXCEPTIONS. This is based on room availability. We do not guarantee key delivery
time.

Should you require a larger area for an office, storage or hospitality, please consult your
Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any public areas of the hotel.
Professionally printed signs may be ordered in advance.

RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT
AND DELIVERY SYSTEM
Expedited reservation processing straight from your rooming list into our system.
       Eliminates dual entry process
       Accurate and efficient reservations
       Supports 3rd Party Clearinghouses
       No charge – it’s FREE
RAPID is the preferred group rooming list delivery system. The database can be provided to
your group upon request. The system is user friendly and compatible with Microsoft Excel.

RESTAURANTS/LOUNGES
Please be informed that the Food & Beverage outlets hours of operation are as follow:

Café
Breakfast a la Carte               6:00 am to 11:00 am – Open Daily
Breakfast Buffet                   6:00 am to 10:00 am – Open Daily
Lunch                             11:00 am to 2:00 pm – Open Daily
Dinner                             5:00 pm to 11:00 pm – Open Daily

Spencer’s
Dinner                           4:00 pm to 10:00 pm. – Sunday through Thursday
Dinner                           4:00 pm to 11:00 pm - Friday & Saturday

Lounge                           2:00 pm to 11:00 pm - Sunday through Thursday
Lounge                           2:00 pm to 12:00 am - Friday & Saturday

Java Jive @ 1600                6:00 am to 7:00 pm – Open Daily

Lobby Bar                       11:00 am to 2:00 am (last call at 1:30 a.m.) – Mon through Sat
                                12:00 pm to 2:00 am - Sunday

In-Room Dining (Room Service)
Breakfast                  6:00 am. to 11:30 am.
Lunch                      11:00 am. to 5:30 pm.
Dinner                     5:30 pm to 11:00 pm


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Late Night           11:00 pm. to 6:00 am. (Certain items till 3 am)
In-Room Dining Beverage Service will be available until 2:00 a.m.

RESTAURANT RESERVATIONS
Reservations are strongly recommended for Spencer’s.

RESTROOMS
Public restrooms are located in the following areas:

Lobby Level:               Between the Lobby Bar and the Café.
2nd Floor:                 Next to the Westside Elevators, Behind the Eastside Elevators.
3rd Floor:                 Next to the Escalators on both ends of the floor.
4th Floor:                 Behind both sets of elevators.

RIGGING
All rigging must be arranged through Freeman AV Solutions. Please speak with your Event
Manager for details.

ROPES/STANCHIONS
Please check with your Event Manager for the availability of rope and stanchions with
connecting rope, for your event. (Please note that the hotel carries a limited amount of rope
and stanchions and if additional amounts are required beyond our current inventory a rental
fee will be required)

SAFES/SAFE DEPOSIT BOXES
Available at the front desk, arranged by your Front Desk Agent and can be arranged by
your Event Manage. All Guestrooms are equipped with an in-room safe.

SECURITY
If required, in our sole judgment, in order to maintain adequate security measures in light of
the size and/or nature of your function, you will provide, at your expense, security personnel
supplied by a reputable licensed guard or security agency which conducts business in the city
or county in which we are located. The agency will be subject to our approval. Such security
personnel may not carry weapons.

The Hilton Americas Houston has security officers on duty 24 hours a day; however, the hotel
shall not assume responsibility for damage or loss of any merchandise or articles. Your group
should make arrangements to provide security and/or insurance to safeguard against any losses
or damage to Hotel property. The Hotel can offer suggestions for obtaining private outside
security for exhibits, audio visual set-ups, merchandise or displays, and fire watches. (Refer to
Vendor List at the end of this document)

         NO FIREARMS will be allowed on the hotel property at any time.

         The Hilton Americas-Houston requires a FIVE MILLION-DOLLAR LIABILITY
         POLICY on all security contracts.

HELPFUL SUGGESTIONS re: LAPTOP COMPUTERS
The following is recommended for safeguarding your item(s):

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         •   Never leave your Laptop computer unattended, always secure event rooms
         •   Safety deposit boxes large enough to accommodate Laptop computers available at
             our Front Desk (Lobby Level) at NO CHARGE

IN-HOUSE EMERGENCY TELEPHONE NUMBER
The emergency number within our hotel is Ext. 55

The Hilton Guest Service Hotline / Ext. 2345
The Hilton Guest Service Hotline is staffed 24 hours a day, 7 days a week to provide
guests with assistance for any questions, needs, or concerns they may have with regard
to their stay. The Hilton Guest Service Hotline will help to ensure the guest's stay goes
smoothly. The Hilton Guest Service Hotline can be accessed through a direct dial
button from a guest's room phone, or Ext. 2345 from any house phone.

SHIPPING AND RECEIVING
Packages for functions may be delivered to the hotel up to three days prior to the
event/convention. Arrangements must be made through your Event Manager for storage.
Please note that the hotel storage facilities are extremely limited.

When shipping materials to the hotel, please include the following information on all
packages to insure proper delivery and storage:

Hilton Americas - Houston
1600 Lamar
Houston, TX 77010
Guest Name
Arrival Date/Hold for Arrival date
Group Affiliation
Hotel Contact Name (Catering/Event Manager)
Conference Name

We also recommend that you have a packing slip both inside and outside of each package.
Guests will be responsible for the packing and return of all packages.

Receiving, handling and shipping charges may apply. No COD packages will be accepted.
The hotel’s policies on safe package handling are based on advice from the United States
Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Our Package Room (Shipping & Receiving Department) provides storage, pick-up and
transfer of materials (less than 200 lbs.) from any internal location within our hotel. All
shipment items received by the hotel incur a standard per-piece handling charge.

    •    Charges per inbound packages are $5.00 per package. Any exhibit cases will incur a
         fee of $10.00 per unit.

    •    Pallet charges start at $100.00 per pallet. Pallet may consist of mixed size boxes
         provided they do not exceed 5 feet in height.



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    •    Storage fees for pallets that arrive to the hotel prior to 3 days before their scheduled
         event will be charged a $50.00 per day storage fee above and beyond the normal
         pallet charges.

    •    Outbound package pricing:

    Envelopes /Letters are $3.00 per item if accompanied with a shipping authorization form.
    Boxes are $6.00 per box. Exhibit cases are $11.00 per unit if accompanied with a
    shipping authorization form.
SHIPPING TIPS

The following are tips for successful shipping to the Hilton Americas-Houston:

    •    Multiple packages within a single shipment should be numbered in sequence
         (e.g. 1 of 3, 2 of 3, 3 of 3). It may be helpful to make note of individual package
         contents so that careful records of all materials may be maintained and the
         sender alerted in the event of damage or non – receipt.
    •    Heavy boxes should be identified so that staff (either yours or ours) can avoid
         injury while lifting them.
    •    If there is more than one on-site delivery location, please label the boxes with
         their specific delivery destination (e.g. Office or Registration/Convention
         Registration Desk).
    •    Exhibitors are required to ship freight to the designated drayage company,
         which will deliver boxes to the appropriate exhibit booth.
    •    Send shipping information in writing to your Events Manager. Be specific
         regarding: the # of boxes shipped; the point of origin (company/city); how they
         were shipped; when they are to arrive; where they should be delivered once they
         arrive; the size, weight and relative condition of the boxes; and any other
         information which would help the Hotel properly handle your shipment.

SIGNAGE/BANNERS
The Hilton Americas - Houston takes pride in the condition and aesthetic appearance of our
facility. In order to maintain a quality image for all hotel guests, there are a few things we
ask of you during your stay:

Only professionally printed signage is allowed in the meeting/convention areas. These signs
can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed
outside the meeting rooms.

Banners may not be hung along the walls of the Public Areas. Banners may be hung from
the skirting of the hospitality desks and at outdoor functions. In addition, nothing is to be
placed over exit doors or located to conceal or obscure any exit.

In order to preserve the décor in the hotel’s public areas and ensure a safe environment for
our guests and hotel associates, the hotel has established the following policies for signage:

GENERAL GUIDELINES
    •    No hand-made signs are allowed.

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    •    The hotel provides electronic signage in the lobby level and meeting room floors as
         well as in front of each meeting room.
    •    All signs must abide by City of Houston Fire Code and not obstruct public traffic
         space.
    •    No signs, posters or printed material will be allowed to be pinned, taped, or affixed in
         any way to the doors, walls or ceilings anywhere.
    •    Arrangements must be made with the hotel’s Property Operations Department,
         through your Event Manager to hang any posters and/or banners, in addition, fees
         will be assessed.
    •    Signs may be ordered, at a charge to the guest, through your Event Manager.
    •    Banners and/or signs which are to be attached to floor-supported drapery will be the
         responsibility of the Decorating Company, not the hotel’s Property Operations
         Department.

The hotel allows the placement of signage as a courtesy to our group customers. Each
group is required to remove all signage within 24 hours of the last day of their event.
ON THE LOBBY LEVEL

         Main Lobby                                    Signs and banners are prohibited in the
                                                       rotunda area of the main lobby. Signs are
                                                       allowed near the guest room elevators.

         East Lobby Entrance                           For groups using the East Lobby entrance as a
                                                       location for bus pick-up or drop-off, one (1)
                                                       sign on an easel is allowed in this area to
                                                       direct guests. The sign can be placed one (1)
                                                       hour prior to the scheduled departure/arrival
                                                       and removed 15 minutes after the last vehicle
                                                       departs/arrives.

         Near the Escalators                           No more than one (1) directional sign per
                                                       group may be set on the Lobby Level.

ALL MEETING ROOM LEVELS

         SIGNS - (Levels 2, 3 & 4)                     No more than one (1) directional sign per
                                                       group may be placed at each escalator landing.
                                                       Signs may be placed outside each assigned
                                                       Meeting Room and displayed on an easel.
                                                       The preferred/recommended sign size is 22”W
                                                       x 28”H.

         BANNERS – (Levels 2, 3 & 4)                   Banners may be hung in the pre-function area
                                                       and inside the ballrooms and meeting rooms
                                                       on levels 2, 3 & 4 by our Property Operations
                                                       Department. Banners in the pre-function areas
                                                       must be removed at the end of the event. The
                                                       hotel’s Property Operations Department is

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                                                       responsible for hanging and removing any
                                                       banners in public area. There will be a fee
                                                       charged based on the prevailing rate.

SOUND SYSTEM
Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your
Event Manager with questions. There may be fees assessed for certain patches as well as
hourly labor charges.

Anchor systems or supplemental systems will be required for all outdoor locations. Please
make note of the hotel’s noise curfews: No sound system functions can take place outdoors.

SPA
Indulge yourself. Skyline Spa offers various massage treatments including Hot Stone
Massage or a Romantic Retreat for two. An extensive menu of luxurious body and facial
treatments including Sea Spa Body Polish and chemical peels are designed to dramatically
improve the texture and appearance of your skin. Treatments just for him, such as the
Gentleman’s Facial and the Deep Tissue Massage, are perfect for the busy corporate
professional. Skyline’s full-service salon features floor-to-ceiling windows, which give way
to beautiful city views. The salon offers spa manicures, pedicures, gentle hair removal, and
various hair services by appointment. Purchase exclusive organic products that are in tune
with the needs of today's modern individual. Whatever your skin type, there is a complete
range of face and body products, offering the best possible balance between pleasure and
effectiveness.
Packages and gift certificates are also available.
Skyline Spa is open 8 am – 8 pm daily. To book a spa treatment or join the health club, dial 713 577
6125


SPECIAL MEAL REQUESTS
Please consult with your Event Manager for any special meal requests.

STORAGE
Storage for your advance boxes and convention supplies is quite limited at the Hilton
Americas-Houston. If you are anticipating shipping a large volume of materials, we suggest
you consult your Event Manager as soon as possible to reserve a room or plan to utilize an
area in your office or hospitality room. The hotel will not provide security. If shipping
valuables, please make arrangements to hire and pay for outside security. There will be no
storage of exhibit materials on-site. “Bone Yards” are not permitted on the premises. All
crates and pallets must be loaded back on to trucks.
TAXES
Following are the various and current taxes in effect in Houston and Harris County:
        *       Sales tax on all food and (non alcoholic) beverages             8.25%
        *       Sales tax on non-food and non-beverage items                    8.25%
        *       Sales tax on Service Charge (Banquets)                          8.25%
        *       State & Local Guestroom Occupancy Tax (consolidated)            17%
                            • State Tax                 6%
                            • Hotel Occupancy           9%

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                              • Sports Authority                2%
                  *        Meeting Room Rental Tax                                                     6%

Please Note - If a group or company is exempt from Texas State Sales Tax or Texas Hotel
Occupancy tax, it is the responsibility of the group to provide the proper signed forms to
either the Event Manager assigned to assist you.

The following forms can be printed from the Texas State Comptrollers website:
Occupancy Tax Exemption: http://www.window.state.tx.us/taxinfo/taxforms/12-302.pdf
Sales Tax Exemption: http://www.window.state.tx.us/taxinfo/taxforms/01-3392.pdf

All goods and services are subject to state tax including, but not limited to food, beverage,
labor, and gratuities.

TELEPHONES/TELECOMMUNICATIONS
The following types of telephones are available for guests, meetings conventions, and
administrative staff. Please advise your Event Manager if you need the use of a phone for
your program. Please see the Information Technology Brochure in the Forms Section at the
end of this document.

DID Lines
The installation fee is $150.00 plus tax and the cost of all calls. DID lines can be used for
long distance. DID lines can also be used for minimal PC and faxing.
The following are enhancements that can be added to a DID Line:
Speaker phone/Polycom at $150.00 per day; hardware rental only, and the price does not
include a phone line.

B1 Telephone Lines
Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or when
using the phone to make outside calls on a constant basis.
The hotel operators need (2) days notice before we can activate the lines. The phone
company/hotel operators require minimum (2) weeks notice for more than (2) lines.

Internet Access
Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)
Devices - The set-up fee is $200.00 for the first personal computer, and $200 for each
additional personal computer.

Guest Room Calls

         Type of Call                                   Instructions                         Rates
Direct Dial-Bill to Room
EMERGENCY                                    9+911                                No Charge
Room to Room                                                                      No Charge
Local                                        9+Number                             Local Rate
$.10 per minute after 60 minutes


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800/888/8xx toll free                        9+1+Number                           Toll Free 1st 60
minutes $.10 per minute thereafter
Long Distance                                9+1+Number                           AT&T Operator
assisted rate less 50%
International                                9+011+CC+CC+Number                   AT&T Operator
assisted rate (by country)

Local, long distance and international calls will be billed to your account only when the call
is answered.

Applicable Taxes will be added. Rates are subject to change.
You may obtain free rate information at any time by dialing 9 + 00. Ask the AT&T Operator
for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and
Operator Services. AT&T is also the local provider for the hotel. You have the right to reach
other long distance carriers from the telephone, and you may do so by dialing the access code
provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223
800-342-3377

Voice Mail
Voice Mail enables you to receive your messages when you are outside the hotel and even
after you have checked out.

To hear messages, (indicated by a flashing red light on your telephone):
1. Lift the receiver
2. Press MESSAGE key.
3. Follow recorded instructions.
Should you require assistance while using voice mail, simply press the “*” key.

Video Teleconferencing
Our meeting space can be set up for video conferencing with the exception of the boardroom
and board dining room. Please contact our in house Audio Visual Company Freeman AV
Solutions for a quote

VOICE MAIL
All guest rooms have a voice mail message service. Group voice mails may be left; however,
please note that this process is time consuming as each room number needs to be
programmed individually.

WIRED PAYMENT
If you would like to have payment wired, please notify your Catering/Event Manager, and
instructions will be faxed or emailed to you.

ZIP-OUT CHECKOUT
With Zip Checkout, your room folio is at your door early in the morning of your departure.
To check out, simply verify the charges, and use the television remote or dial extension 2401.

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Please leave your keys in the room. If you are not departing the hotel immediately, luggage
storage can be arranged at the bellman’s desk.




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                                              IN-ROOM DINING AMENITIES

         The Baby Fruits $21.00
         Assortment of Baby Fruits Based on Seasonal Availability

         Texas Fruits and Cheese $21.00
         Stuffed Apricots with Mascarpone Cheese, Baby Fruits, Fresh Mozzarella on Skewer, French Baguette

         The Little Italy $29.00
         Smoked Prosciutto, Prosciutto di Parma, Sopressatta, Pickle peppers, Olive Tapenade, Mozzarella Pearl,
         Cornichon, French Baguette

         Buenas Tardes Houston $16.00
         Tortillas Chips, Guacamole, Mango y Salsa Roja

         Berries on the Fly $19.00
         White Chocolate Mousse, Dark Chocolate Mousse, Mango and Raspberry sauce

         Sweet Sensation $14.00
         Assorted Chocolate Truffle Garnish with Tulip Arc

         The Healthy Start $17.00
         Cranberry, Orange, V8 and Mango Juice. Dried Cranberry, Celery Stalk, Mandarin, Fresh Mango

         Beverages:
         Soda                                                  $4
         Carafe of Choice of Juices                            $18
         Carafe of Milk                                        $10
         Aqua Panna (1 litre)                                  $8
         Perrier (11oz)                                        $6
         Domestic Beer                                         $6
         Import Beer                                           $7
         Schramsberg Sparkling Wine                            $95

         MERLOT:
         Parducci                                              $48
         Canyon Road                                           $36

         CHARDONNAY:
         Canyon Road                                           $36
         Parducci                                              $48

         CABERNET:
         Bonttera                                              $48
         B.V.                                                  $68
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         SPLIT WINE
         Pinot Noir: La Crema                                  $28
         Merlot: Francis Coppola                               $26
         Cabernet: Dry Creek                                   $31
         Chardonnay: Rombauer                                  $45
         Sauvignon Blanc: Frogs Leap                           $30
         Segura                                                $10
         Chandon                                               $16




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                                                                                           Hilton Americas - Houston
                                                                                           1600 Lamar Street
                                                                                           Houston, TX 77010 USA
                                                                                                   713-739-800 Phone
                                                                                           713-577-6140 Fax
                                                                                           713-577-6188 Fax-Finance Dept.
CREDIT APPLICATION
                                                     Confidential Information



Name of Company Requesting Direct Billing:

Address:                                                                                   Telephone:

City:                                                          State:                                        Zip:

Dun & Bradstreet Number:                                       Rating:                     Listed in Name of:

Group Name:

Inclusive Booking Dates (required):___________________________

Group Contact:                                                                             Fax #:

Address:                                                                          Telephone #:

City:                                                          State:                               Zip:

DIRECT BILLING HAS BEEN REQUESTED AS INDICATED:

ALL CHARGES                 Room & Tax              Restaurant            Beverage              Catering/Banquet
Telephone

          Movies           Laundry/Valet                    Recreation           Other (Specify)
    __________________________________

Please print names of individuals who are authorized as signers on the account:

a. ______________________________                 c. ____________________________
                                                                                                                  Are Purchase
                                                                                                                 Orders required?
b. ______________________________                d. ____________________________
                                                                                                                YES            NO




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BANK REFERENCE:

Bank Name:                                                                        Contact:

Full Address:

City:                                                                             State:                     Zip:

Telephone:                                            Account #:                                    ABA #:

PREVIOUS EVENTS OR CREDIT ESTABLISHED AT OTHER HILTON BRAND HOTELS IN THE U.S.A.

  Hotel Name:                                                                              Dates:

          Full Address:                                                                    Telephone:

          City:                                                                   State:                     Zip:

OTHER HOTEL REFERENCES (Most Recent History):

1.        Hotel Name:                                                                               Dates:

          Full Address:                                                                    Telephone:

          City:                                                                   State:                     Zip:


(hotel references-continued)

2.        Hotel Name:                                                                               Dates:

          Full Address:                                                                    Telephone:

          City:                                                                   State:                     Zip:

3.        Hotel Name:                                                                               Dates:

          Full Address:                                                                    Telephone:

          City:                                                                   State:                     Zip:



AGREEMENT & RELEASE:
      The company, as represented by its undersigned officer, guarantees (absolutely and unconditionally) payment
according to established terms and indebtedness or balance of indebtedness to this hotel resulting from purchases made
based upon granting or extension of credit.
      It is hereby agreed that undersigned will pay all collection agency charges, attorney fees, court costs, and other
costs incurred by the hotel to collect unpaid charges; except interest will not accrue on said charges.

Authorized Signature:                                                                      Date:

Please print name of Authorized Signature: ________________________________________

     1.   Credit will be authorized after careful review of this application. Allow at least 30 business days before your
          event so that credit can be set up for your company and representatives.

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    2.   Payment is due upon receipt on invoice. Revolving credit will be reviewed and is subject to payment history
         for continuance.
    3.   As a company policy, Hilton Hotels grant credit based upon a company’s and or organization’s past credit history.
         Individuals are not normally granted billing privileges or tax exempt status. Advance deposit requirements are not
         waived with the granting of credit.
    4.   Please contact your Hotel’s Sales, Catering, and/or Convention Services Manager for deposit requirements.
    5.   Full and complete disclosure of the above information is required to begin the credit review process.
    6.   This application must be signed by a company representative authorized to disburse funds or otherwise
         contractually obligate your company or organization
    7.   Hilton Hotels may consider resources of credit information other than those represented on this credit application
         to make a determination of credit worthiness.

TAX EXEMPTION:          Tax exemption will only be approved by our accounting officer after being cleared by the state tax
offices. If you would like to request tax exemption, please enter your tax exemption number (if applicable in your state)
here                            and attach a copy of your tax exemption certificate(s). Your master billing must be paid by
the company and/or organization that have been granted tax exemption to qualify.
              DO NOT WRITE BELOW THIS LINE - FOR SALES/EVENTS/CATERING OFFICE USE ONLY

Estimated Amount of Charges                  Date of Event:________________________________________
(To Be Completed By Originator):
Rooms:                 $                     Sales Rep:       ______________________________________
Catering/Banquet:      $
Meeting Room Rental:   $                     M&C Services Rep:                      ___________________
Other:                 $
   Total Estimate:      $                    Catering Rep:                          ___________________
                              DO NOT WRITE BELOW THIS LINE – FOR FINANCE USE ONLY

Advanced Deposit Required: YES / NO          Credit Approved By:                                             ______

Deposit Received: YES / NO                   Date:                                ______                     ______

Amount: $         ____________                        Credit Limit:

(Always Attach Copy of Contract)                      Credit Denied:




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                                                  HILTON AMERICAS-HOUSTON
                                          CREDIT CARD PAYMENT AUTHORIZATION FORM
Please complete all areas below. Incomplete requests may be rejected. This form must be received at least 5 business days prior to the
Check-In, or by specified date in Event Contract, to ensure acceptance of the credit card to be charged. Do not send completed form by
email.

FAX COMPLETED FORM TO: 713-577-6141                                            ATTN: ____________________________

HOTEL USE ONLY:                                                                      Date: _____________________________
Guest / Group Name:
Check-In / Event Date:
Name of Person/Group Making Reservation:                                                          Phone:
Authorized Amount:                                         Approval Code:                          Date:

CARDHOLDER - Please complete the following section and sign/date below.
Cardholder Name as it Appears on Credit Card:
Cardholder Billing Address:
City:                          State:                            Zip:
Daytime /Business Telephone:                                                               Evening Telephone:
Credit Card Number:                                                     Expiration Date:
Credit Card Type: (Circle one)                                                                                          Visa/MasterCard
           American Express              Discover                     JCB                  Diners Club
Credit Card Issuing Bank Name:
Bank Phone Number (from back of your credit card):                                                             800-528-2122
I agree to cover the following categories of charges: (Please circle)                                                            All
Charges              Room & Tax                    Food & Beverage                  Retail          Recreation
I agree to cover the above categories of charges up to a Maximum Amount of $ __________________
DIRECT BILL ACCOUNT PAYMENTS ONLY:
Name on Invoice/Statement                                    _______ ______ Date on Invoice/Statement
Invoice/Statement Number _________________________ ______________ Authorized Amount $_______________________

Note: Charges for room and tax, group deposits or direct bill account payments will be charged to your credit card immediately. Any
incidental charges circled above will be charged at the time of check-out.

Amount to be immediately charged to credit card for room and taxes or deposit: $______________

Final Balance Billed to Credit Card (hotel use only): $_______________

By signing below, you authorize the hotel to charge your credit card immediately for the amount indicated above up to the “Maximum Amount”
indicated above. You further acknowledge that if “all charges” has been selected, then all guest/group related charges (less Deposit) will be charged
to the above card number at the time of check-out or event conclusion.

Cardholder Signature:                                                                              Date:




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                                                       The Hilton Americas-Houston

                                                             Facility Guidelines


                                                               LOAD IN/OUT


 No load-in may occur anywhere on hotel property without the prior approval. Vendors must provide the appropriate
 Event Manager with a schedule of the load-in sixty (60) days prior to the event. If a "Hold Harmless" agreement is
 required it must be arranged with your event manager or catering manager prior to setup. This document is to be signed
 by a representative of the production or decorating company.

 We will require a pre-move in inspection of all areas of the property that will be used by an exhibit or production
 company (hereafter refer to as the Company). The Pre/Post Event Walkthrough Form will be used to release your
 Company from all preexisting conditions. The inspection and documentation must be completed before any aspect of
 move in can begin. Your Event Manager will inform you when, where, and who to meet from the hotel’s staff in order to
 do the inspections.

 Regarding exhibit setup, all booth equipment, furniture and carpeting must be confined to the measured limits of the
 booth. No nails or bracing wires used in the exhibit display may be attached to hotel property. No painting, mixing of
 chemicals or explosive materials is allowed in the meeting space of the hotel.

 We have four (4) loading bays and we'll do our best to clear use of one for you, although we cannot guarantee that one
 will be available without a wait, as hotel deliveries take priority.

 During load-in/load-out of any meeting space in the hotel, the contractor must protect the carpets before any activity is to
 begin. At times, it may require that the contractor also utilize masonite, 4' x 8' sheets at least 3/4" thick.

 All forklifts/scissor lifts, if used, must be battery not propane or gasoline, In addition, plastic must be installed on top of
 the carpeting, then covered with plywood in all locations on which the forklift will travel. All tires must be shrink-
 wrapped.

 The Event Manager (or a designated hotel representative) in conjunction with the contractor will make an inspection of
 the function space prior to any activity. This will include access areas, elevators, corridors, loading docks, and any other
 area pertaining to the move-in and move-out. It is the responsibility of the contractor to contact the Event Manager at 713-
 739-8000 to setup a walk-through prior to conducting any activity, as to prevent any unnecessary charges.

 Any damage caused to the premises by the exhibitor or contractor must be repaired/replaced to its original condition at the
 exhibitors/contractors expense.

 Caterers utilizing hotel meeting space for the preparation of any function must cover the entire area with thick plastic.
 Any installation that affects fire codes must have prior approval of the Fire Marshal.

 Move Out:

 The area used is to be inspected after teardown and move-out, preferably by those persons who performed the move-in
 inspection. The signed Pre/Post Walkthrough Form should be brought to the inspection. It is understood that the
 contractors could be held liable for any damage to the area that occurred during the contracted dates of the
 production/trade show. Compensation for those damages is to be handled by the Company. It is understood that the
 Company will present back to the Hotel a clean, empty area upon completion of tear down and move out. All materials
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 related to the show and all trash are to be removed by the Company. Your organization will be financially responsible for
 any repair or clean up resulting from your failure to abide by these guidelines.

                                                      MEETING SPECIFICATIONS

Detailed specifications as to meeting room set-ups, audiovisual equipment, telephone services, menus and additional
requirements are due 60 days in advance of you event in order to distribute the hotel event orders and resume in a manner
that allows time for proper scheduling of employees. Any delay in meeting this requirement may impact availability and
additional charges. Upon receipt of the Meeting Resume and Event Orders, carefully ensure that your meeting is properly
outlined. Substantial changes requested after the meeting room has been set, are subject to the availability of labor and
shall be assessed a labor fee of $25.00* per hour per house person.

It is important to note that all attendees be instructed to secure all personal belongings prior to vacating meetings. The
hotel is not responsible for lost or stolen items left in public meeting rooms. The Hotel provides safe keeping of all
valuables complimentary.

Should your group request an unusually tight room turnover, an extensive stage set, etc., a labor charge may be assessed.
We will provide at no charge, a reasonable amount of equipment, i.e., chairs, tables, easels, etc.

This complimentary arrangement does not include production staging or extraordinary set-ups that would exhaust our
present in-house inventory to the point of requiring the hotel to rent additional equipment. Should this occur, you will be
notified with as much advance notice as possible. The Event Manager will provide you with the cost to rent the
equipment, which would be billed to the group master account unless an alternative arrangement is made.

Public Areas:

The Hilton Americas-Houston public areas offer a tranquil setting for your guests. With this in mind, please adhere to the
following policies:

           •   We do not allow exhibits, banners or displays in our public space. They must be placed inside of the
               function room unless otherwise approved.
           •   Registration Desk locations must be approved in advance to your Catering or Events Manager.
           •   Public area and lobby furniture has been placed for our guests' comfort and enjoyment. We are limited, due
               to storage space and possible damage, from moving this furniture.

Non Smoking

The Hilton Americas-Houston is a non-smoking hotel.

Meeting Room Equipment:

The Hotel has an extensive inventory of meeting related equipment. However, if an existing inventory is depleted, we will
identify the shortage upon receipt of your detailed specifications and procure these items as an expense added to your
master account.

Meeting Room Changes:

Please read all event orders carefully to ensure that your meeting is properly represented. Substantial changes requested
after the room has been set are subject to availability of labor and shall be assessed a labor fee of $25.00 per hour per
houseman.

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Ballrooms:

Please be aware that the air walls of the hotel’s ballrooms are not securable and require additional security to ensure safe
keeping of your valuables.




KEYS TO MEETING ROOMS

Keys:

Standard keys to meeting rooms are available through the meetings Event Manager. The charge for re-keying any meeting
room is $50.00 per cylinder. In addition, a charge of $150.00 per key will be charged if not returned to the hotel upon
departure.

*Prices subject to change without notice




SIGNAGE

The hotel reserves the right to approve the copy and placement location of any signs or banners you use within the hotel.
No signs are allowed in the lobby level without prior approval.

Banners or large signs may be located inside your assigned function space. If such items are required to be fastened to
walls or ceilings, the task must be properly accomplished by the Property Operations department of the hotel. Charges for
labor and required materials will be at prevailing rates.

No handwritten signs or posters are permitted anywhere on hotel property. Signage must be professional and placement is
restricted to the Foyer and meeting space of each meeting room.

All banners must be approved by the Event Manager. Banners are not to be hung any wall surfaces.

                                                         SELLING ITEMS

In effort to maintain a quiet and professional atmosphere as well as maintain contractual agreements with internal
lessors the Hilton Americas-Houston restricts the sales of any goods and services to within the confines of the meeting
rooms. Please contact your Event Manager for more information

PROGRAMS/HANDOUTS

If you wish the hotel to place programs or handouts in the seats or at the place settings of your function, prior
arrangements must be made with the Event Manager. A service charge will apply.

AUDIO/VISUAL PRODUCTION COMPANIES

We endorse and highly recommend Freeman AV Solutions, the hotel’s in-house Audio/Visual provider, as the contractor
for all of your audio/visual needs at our hotel. We also encourage you to use our in house audio/video department in
servicing your exhibit needs, as they hold the exclusive rights to utilize the in-house audio/video systems.
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Should an outside contractor or production company require a patch to the in-house sound system, the Audio/Visual
manager on duty will negotiate a rental fee for the use of the system. Should the contractor or production company wish
not to utilize the in-house audio system, they must provide the total audio package which would include external sound,
amplification and microphones. The hotel maintains no storage facilities for audio/visual equipment; this is the sole
responsibility of the contracted agency.

An outside contractor or production company can be utilized under the following circumstances:

    •    The contractor or production company must have a certificate of insurance with a minimum of
         $5,000,000.00 general liability insurance on file with the hotel.
    •    All federal and local codes as well as those of the Hilton Americas-Houston must be adhered to.
    •    All hookups to the building's power source are handled by hotel personnel or by approved vendors.
    •    The contractor or production company is responsible for all charges relating to electrical hookups to the
         building's power supplies. This is not a complimentary service of the hotel.

Production companies are required to provide the hotel with detailed move in/out schedules.

Some very important issues for you and your production company to consider are technical sound checks and rehearsals.
We understand how important these are, however, they must be accomplished without disturbing meetings or events that
are in session. Should your sound checks or rehearsals interrupt in-house activities, we will expect immediate
termination and re-scheduling for a more suitable time. We know you can appreciate the need for activities in session
to have a priority over all else.



Rigging/Overhead Safety

Freeman AV Solutions is the exclusive rigging contractor for the Hilton Americas-Houston. Freeman AV Solutions is
responsible to ensure overhead safety for all public meeting rooms within the Hilton Americas-Houston.

Rigging encompasses attaching motors, trussing, lighting and audio to the ceiling. Freeman AV Solutions will provide
all necessary rigging labor for productions at the Hilton Americas-Houston.


Please contact Freeman AV Solutions as listed below:

                  Freeman AV Solutions
                  Hilton Americas-Houston
                  1600 Lamar Street
                  Houston, TX 77010
                  Attn: Brian O’Riordan
                  brian.oriordan@freemanco.com
                  713-577-6123

Sound Levels/Rehearsal

Sound levels are to be appropriate for the contracted space and are not to interfere with activities of any other group.
Actual meetings in progress take precedence over any sound check or rehearsal. Please respect any request regarding
sound levels you may receive from Hotel Management. The Hotel reserves the right to terminate any event in the case of
inappropriate sound level.


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PRODUCTION VEHICLE STORAGE

The Hilton Americas-Houston does not provide vehicle storage facilities. There are surface lots for parking surrounding
the hotel. The Event Manager can provide additional recommendations for parking.




POWER

All power requirements must be in writing and forwarded to the Event Manager sixty (60) days prior to arrival. All power
requirements are handled directly by the hotel's Property Operations department. Power requirements will be charged
accordingly per amp. Additionally, any equipment rented or installation work performed by hotel employee(s) will be
charged accordingly to the master account. Any equipment used on hotel grounds must carry a UL listing. Information
outlining power capabilities as well as appropriate engineering charges, is available from your Event or Catering
Manager.



EXTENSION CORDS

All cords or wires laying in the proximity of foot traffic must be secured down, covered and protected safely.



NAILS AND STAPLES

The use of nails or staples in the hotel's meeting space is not permitted on any hotel surface or wall. The hotel's Director
of Property Operations will assess damage charges, any questions regarding whether or not the use of nails or staples is
necessary may be directed to the hotel's Property Operations Department; they can be reached at 713-577-6085.



ELECTRIC LIFTS

Equipment of this type (genie-lifts, etc.) used in hotel meeting space, must be approved by the Event Manager prior to
arrival. There will be a charge of $75.00 per hour per engineer plus service charge and tax.
Please note, for insurance and liability reasons, the Engineering Department cannot loan or rent ladders, genie
lifts, etc.

PHONES

All phone requests are to be received no later than forty five (45) days prior to arrival; the hotel will directly handle all
phone requirements. Enclosed in the exhibitor prospectus materials, is a copy of the telephone order form, which may be
duplicated for use.

EMPLOYEE GUIDELINES


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All companies and their crews must abide by the Hilton Americas-Houston guide for dress attire and must check with
security prior to entering the hotel.

All Company employees must park in designated parking locations only. Any vehicle left unattended and without
permission is subject to towing.

No Company employee or their representative may smoke in the ballroom area or avail themselves of the food and
beverages being served to hotel guests. Violator will be asked to leave the Hotel property.

At no time may any Company employee or representative erect any set either at the direction of the client or a Hilton
Americas-Houston employee that would endanger the lives of the guest or employee.

The Director of Security at the Hilton Americas-Houston, or his designated representative, will be the final arbitrator of
any real or potential hazard.

                                                         SECURITY/FEES

The Hotel requires security for all exhibit/production and trade shows.

A Hilton Americas-Houston Security Department has final approval on all activities and set-ups. Failure to follow these
procedures will result in your event being terminated.

All outside vendors must supply a "Certificate of Insurance". Indemnity and Insurance Agreements are enclosed. The
Hotel must have these documents on file prior to move in. Failure to provide signed agreements will prohibit Hotel
property access.

The Hotel is not responsible for theft or damage to any property of the company. Security arrangements are the
responsibility of the client and must be pre arranged.

                                                    CUSTODIAL SERVICES

The Hilton Americas-Houston does not provide custodial services for production or decorating companies. Trash removal
from the production/decorated area is the sole responsibility of the contractor. The contractor may utilize the hotel's
dumpster with approval. All trash must be placed into its appropriate container, any excess of trash which results in an
additional dumpster pick-up or delivery will be billed directly to contractor. At the conclusion of the exhibit or
production, the function room and loading dock must be left presentable for the next day's business prior to leaving the
property.

It is the responsibility of the decorator/florist to return immediately after the contracted event has finished,
to remove any materials used to decorate the function space. The decorator/florist must ensure that the
space is left in a presentable manner, which means removal of all trash, wood, leaves, flower petals etc.
Any damages caused to hotel property will be directly billed to the contractor. Any leaves, flowers, etc.,
left on the floors prior to the event must be cleaned up by the florist.

                                                     FIRE ALARM SYSTEM

The Hotel fire alarm system is activated by foreign substances, heat, and smoke. Programs which have
equipment such as fog machines, laser shows, special effects, etc., must have written and stamped approval
by the Fire Marshal, eight (8) weeks prior to the event. The event approval certificate must be forwarded to
the Event Manager to provide backup in the event of any future unforeseen fines. The use of
pyrotechnics of any kind is strictly prohibited.

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Should the activity in the meeting space require the use of a "Fire Watch" to accommodate the
disengagement of the fire system, as approved by the Fire Marshal, the charge to have a Fire Marshall
present will be the sole responsibility of the vendor and/or group.




--------------------------------------------
Organization Name




--------------------------------       -----------------------------------------   ----------------
Authorized Signature                   Printed Name                                Date




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                                                                  Hilton-Americas Houston
                                                         Electrical Service Request
                                                           General Event Form
Show Name:                                                  Location:                                         Setup Dates & Time:            Breakdown Dates &
                                                                                                                                             Time:
Company Name:                                                                                                 Master Acct:            AV Company:

Address:                                                                                         City                        State             Zip

Telephone:                                                        Fax:                           On Site Contact:                    Cell#

Payment Type:             Visa/ MasterCard                  Amex            Discover        Diners Club                Check

For Credit Card payments, please request a credit card authorization form from your Event Manager.

      There will be an additional charge of $75 for any orders received within ten business days of the first show date or on-sit. Saturday, Sunday & Holidays
      $150.00 labor, for on site orders.   ALL CHARGES ARE PER DAY!
      Outlets        Number                Rate             Labor                 Cost
       Item          Needed                                                                                SPECIAL NOTICE!!
                                       *120 Volts                                          City Of Houston Code requires that no electrical equipment or
  20 Amps                                $142.00                                           apparatus be connected unless it conforms to its electrical code.
                                       *208 Volts                                          Hotel will supply electrician to correct any minor infractions at
                                       Single Ph.                                          stated labor cost.
  *50 Amps                               $375.00            $200.00
  *100 Amps                               $433.00           $200.00
                                                                                               WIRING REGULATIONS BASED ON THE
                                                                                               ELECTRICAL CODE OF THE CITY OF
  * 200 Amps                            $840.00             $200.00
  * 400 Amps                            $1040.00            $200.00
                                                                                                          HOUSTON
                                       *208 Volts
                                                                                           •    All electrical apparatus and splices must be installed in a metal
                                       Three Ph.
                                                                                                enclosure to prevent emission of sparks
  * 100 Amps                             $650.00            $200.00
                                                                                           •    All metal raceways. Metal lighting fixtures, metal housings of
  * 200 Amps                            $1300.00            $200.00                             electrically powered equipment shall be grounded.
                                                                                           •    All extension cables shall be 3-wire SJ cord or other approved
  * 400 Amps                            $2600.00            $200.00                             type. One of the wires with green colored insulation is to be
  Special Items                                                                     Cost        used as a ground. Cable must be large enough for the load and
                                                    #                                           have grounded male plug.
  Additional Extension Cord/Power Strip                     $40.00       N/A
                                                                                           •    Flexible cords and cables less than No. 14 gauge wire shall
  ****Standby Electrician (7am-11pm)                                      $75                   not be permitted.
                                                                          per              •    Local Ordinance prohibits more than two (2) connections per
                                                                         hr/4hr                 outlet box to prevent overloading of circuits.
                                                                          min
  ****Standby Electrician (11pm-7am)                                     $150                       MAKE CHECKS PAYABLE TO:
                                                                          per
                                                                         hr/4hr                            Hilton-Americas Houston
                                                                          min                           1600 Lamar St, Houston, TX 77010
  Outlet          Number         Rate                                                                  Tel/Finance Department: (713) 577-6069
  Numbers         Needed
                                                        Labor                Cost                    Tel/Property Operations: (713)577-6085/6090
                               *480 Volts                                                        Fax/Property Operations Department: (713) 583-9826
  20 Amp                         $347.00                $100.00                                 FORM MUST BE COMPLETED BEFORE
  30 Amp                         $483.00                $100.00                                    ORDER CAN BE PROCESSED
  40 Amp                         $641.00                $100.00                                  Customers paying by check must also
  60 Amp                         $914.00                $100.00                                  provide a valid credit card. Payment of
  80 Amp                         $1181.0                $100.00                                  balances not prepaid or covered by
                                 0
                                                                                                 company check will be billed directly to the
                                           Late Charge                                           credit card number in advance. By signing
                                             Sub Total                                           above, you acknowledge and agree to these
                                            Tax 8.25%                                            terms and authorize Hilton-Americas-
                                                                                                 Houston to bill your credit card.
                                                    Total
                                                                                                 Personal or foreign checks and wire
                                                                                                 transfers not accepted.
                                                                                                 Do not combine payment by check with
      Note: This order must be received by Hilton-Americas no                                    any other Hilton-Americas Houston
    later than 10 days before opening date to ensure installation in                             order form!
    time for opening of show. No spring type clamp, spot fixtures,                         PLEASE INCLUDE TAX ON ALL ORDERS.
      D:\Documents and Settings\SophieSilva.HQ\Local Settings\Temporary Internet Files\OLK8\Event Resource Guide (REVISED 4 23) (2).docx
    or holders allowed. Only fixtures with screen-in type clamps                          SEE PAGE 2 FOR TERMS AND CONDITIONS                                       58
    allowed with No. 14-3 wire SJ Cord.
                                                      Hilton-Americas Houston
                                               Electrical Service Request
                                                 General Event Form

      Service Order Information
1.   Payment and credit card information for service must accompany service request.
2.   The date the payment is received shall determine the penalty rate of $75.00
3.   Incomplete information regarding hook-up or power requirement will delay processing
4.   If third party billing is required, service contract must include company name c/o display house. Display house and address and contact
      name must be indicated on service contract. Payment Policy will apply.
5.   A credit will not be given for electrical service installed and not used. Services cancelled prior to installation will be subject to
      cancellation fee of 25% of balance
6.   Claims will not be considered unless filed by exhibitor prior to close of exposition at HILTON-AMERICAS service desk. Non receipt
      of service must be reported to HILTON-AMERICAS service prior to close of the day for verification and consideration.
7.   Any unpaid balances are subject to past due penalties
8.   Returned checks will be subject to a $30.00 fee plus a $50.00 late fee

      Important Rules and Regulations
1.   No one other than HILTON-AMERICAS electricians can make any electrical connections or install/remove cable or fixtures. Please
      consult HILTON-AMERICAS personnel for additional information.
2.   Unless otherwise noted, all material and equipment furnished by the HILTON-AMERICAS for services shall remain the property of
      the HILTON-AMERICAS and shall be removed only by the HILTON-AMERICAS at the closing
3.   All electrical equipment must be properly tagged and wired with complete information as to type of current, voltage, phase, cycle,
      horsepower, etc.
      4.        Unless otherwise directed, Hilton-Americas installers are authorized to cut floor coverings to permit installation of services
      5.        Hilton-Americas is not responsible for temporary conditions such as voltage fluctuations or power failure.
6.   A standby electrician is required (for requests of 200amps or more) during set-up, teardown, and actual event times. See under
      “Special Items” on first page for labor charges.
7.   Clients are responsible for providing there own “tails” and cables.

      Voltage Requirements
      Alternating current only. *Current available, single phase 60 Hz approximately 115 Volts, single phase 60 Hz approximately 208
      Volts, 3 phase 60 Hz approximately 208 Volts. Please indicate amperes per phase leg; voltage, and number of phase required. All
      prices for equipment and labor quoted are subject to change.

                                                                 Liability and Insurance

      The Hilton-Americas will not be responsible for any injury, loss or damage that may occur to the exhibitor, the exhibitor’s employees
      or property on both or to any other person, prior during, or subsequent to the period covered by the exhibit contract, provided said
      injury, loss or damage is not caused by the hotel. Each exhibitor expressly releases the hotel from such liabilities and agrees to
      indemnify the hotel against any and all claims for such injury, loss or damage. Exhibitors who wish to carry insurance on their
      exhibits must place it at their own expense. All terms, conditions, rules, regulations and pricing are non-negotiable.

      I have read, understood and I agree to all of the above,

           Name: ____________________________________Company:__________________________________

           Signature: _________________________________Date: ______________________________________



                            DO NOT WRITE BELOW THIS LINE-FOR FINANCE USE ONLY

           Deposit Received YES/NO                                   Master Acct: ______________________________

           Amount: $_________________                                Approval: ________________________________
                                                                                                                             Page 2 of 2




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                                               Request for IT Services
Event Name:                              Company Name:                                  Client Contact:

Business Address:

City:                                      State:                   Zip Code:              Email:

Phone #:                                                 Fax #:


                                        PAYMENT OPTIONS - Please check one.
        Direct billing for accounts with prearranged credit through the credit office. Master Account Number:

        Credit Card accepted by the Hilton Americas-Houston. Type of Card:                 Number:

        Card Holder Name:                                                                  Expiration Date:

        Card Holder Signature:

        Charged to guest room. May only be charged to guest room if the room has been checked in with an approved credit card, or
        approved for master account billing of room, tax and incidental charges.

Your Computer requires an installed ETHERNET CARD with RJ45 FEMALE ADAPTER or 802.11b/g WIRELESS
ADAPTER. All orders must be received at least five (5) business days prior to the installation date.
Orders received with less lead will be assessed a $25.00 late charge per line. A $50.00 cancellation fee will
apply for service cancelled after setup. Per day charges are for full calendar dates only. No partial day
adjustments will be made. By your signature you authorize installation and accept responsibility. Prices are
subject to change. Please contact hotel directly for current rates. For installation questions or special
requests, please contact the IT dept. (713)-577-6000, HOUCV-Information_Technology@hilton.com.

PLEASE RETURN VIA FACSIMILE TO 713-577-6147, ATTN: Information Technology
                                      # OF           DAILY         #             INSTALL             DISCONNECT
        LOCATION / ROOM                                                                                                    TOTAL
                                   COMPUTERS        CHARGE        DAYS          DATE / TIME          DATE / TIME




    Client Signature:                                                 Date:                                   Total:


    Event Services/Catering Mgr:




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                                                        Please refer to attached High-Speed Internet Pricing sheet for current pricing.
 Standard Wired Broadband Connection .......................................................................................................................................................................................................... $200 daily
 384kbps, burstable to 1.5Mbps. Category 5 cable terminated to RJ45 (male). Dynamically assigned address. Pricing per device (see table below).

 Isolated T1 (1.5Mbps) with static Public IP Address ...................................................................................................................................................................................... $400 daily
 Category 5 cable terminated to RJ45 (male). Multimode fiber connection (SC) available in some rooms.

 6 Mbps circuit (burstable to 10 Mbps)........................................................................................................................................................................................................... $1200 daily
 Category 5 cable terminated to RJ45 (male). Multimode fiber connection (SC) available in some rooms.

                                    Larger circuits available (up to 1Gbps). Point to point connectivity available for some companies. Please call or email for quote.

 Wireless Internet Connectivity (802.11 b/g) .................................................................................................................................................................... $600 daily (per Access Point)
 SSID named to your specifications (can be broadcast or hidden), encrypted (WEP, WPA) or unencrypted.

 VLAN configuration .....................................................................................................................................................................................................................................call for quote
 Each meeting and guest room are segmented by default. Hotel staff can configure multiple meeting/guest rooms onto the same VLAN to
 enable the sharing of resources over the virtual LAN.

 The Hilton Americas-Houston supports nearly all VPN clients (PTPP, L2TP, IPSec) and can provide meeting and guest rooms with private or public IP addresses. We are also connected to the George
 R. Brown Convention Center via fiber and can provide a dry patch or create a VLAN between the two properties.

 Technical Support........................................................................................................................................................................................................................................ $45 per hour

   Number of            Daily
   Computers           Charge           1 Day                            2 Days                3 Days               4 Days                5 days                6 Days               7 Days                8 Days                9 Days               10 Days
        1               $200             $200                             $400                  $600                  $800                $1,000                $1,200               $1,400                $1,600                $1,800                $2,000
        2               $380             $380                             $760                 $1,140               $1,520                 $1,900               $2,280               $2,660                 $3,040               $3,420                $3,800
        3               $560             $560                            $1,120                $1,680               $2,240                $2,800                $3,360               $3,920                $4,480                $5,040                $5,600
        4               $740             $740                            $1,480                $2,220                $2,960                $3,700               $4,440               $5,180                 $5,920               $6,660                $7,400
        5               $920             $920                            $1,840                $2,760               $3,680                $4,600                $5,520               $6,440                $7,360                $8,280                $9,200
        6              $1,050           $1,050                           $2,100                $3,150               $4,200                $5,250                 $6,300               $7,350               $8,400                $9,450               $10,500
        7              $1,220           $1,220                           $2,440                $3,660               $4,880                $6,100                $7,320               $8,540                $9,760                $10,980              $12,200
        8              $1,390           $1,390                           $2,780                $4,170               $5,560                $6,950                 $8,340               $9,730               $11,120               $12,510              $13,900
        9              $1,560           $1,560                           $3,120                $4,680               $6,240                $7,800                $9,360               $10,920               $12,480               $14,040              $15,600
       10              $1,730           $1,730                           $3,460                $5,190               $6,920                $8,650                $10,380              $12,110               $13,840               $15,570              $17,300
       11              $1,800           $1,800                           $3,600                $5,400               $7,200                $9,000                $10,800              $12,600               $14,400               $16,200              $18,000
       12              $1,960           $1,960                           $3,920                $5,880               $7,840                $9,800                $11,760              $13,720               $15,680               $17,640              $19,600
       13              $2,120           $2,120                           $4,240                $6,360               $8,480                $10,600               $12,720              $14,840               $16,960               $19,080              $21,200
       14              $2,280           $2,280                           $4,560                $6,840               $9,120                $11,400               $13,680              $15,960               $18,240               $20,520              $22,800
       15              $2,440           $2,440                           $4,880                $7,320               $9,760                $12,200               $14,640              $17,080               $19,520               $21,960              $24,400
       16              $2,450           $2,450                           $4,900                $7,350               $9,800                $12,250               $14,700              $17,150               $19,600               $22,050              $24,500
       17              $2,600           $2,600                           $5,200                $7,800               $10,400               $13,000               $15,600              $18,200               $20,800               $23,400              $26,000
       18              $2,750           $2,750                           $5,500                $8,250               $11,000               $13,750               $16,500              $19,250               $22,000               $24,750              $27,500
       19              $2,900           $2,900                           $5,800                $8,700               $11,600               $14,500               $17,400              $20,300               $23,200               $26,100              $29,000
       20              $3,050           $3,050                           $6,100                $9,150               $12,200               $15,250               $18,300              $21,350               $24,400               $27,450              $30,500
 Support for non-hotel computers, printers and network                   devices (waiver      required).


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                                                                      Telephone Request Form
Event Name:                                         Company Name:                                               Client Contact:

Business Address:                                                                                       City:                        State:           Zip Code:   _____

Phone #:                                            Fax #:

                                                                  PAYMENT OPTIONS - Please check one.
      Direct billing for accounts with prearranged credit through the credit office. Master Account Number:
      Credit Card accepted by the Hilton Americas-Houston. Type of Card:                                  Number:

      Card Holder Name:                                                                                   Expiration Date:

      Card Holder Signature:
      Charged to guest room. May only be charged to guest room if the room has been checked in with an approved credit card, or
      approved for master account billing of room, tax and incidental charges.
  Billing of calls to your account will occur after service has been disconnected. Therefore, separate billings for service and usage should be expected. All orders must be
      received at least five (5) business days prior to the installation date. Orders received with less lead time will be assessed a $25.00 late charge per line. By your
                                                   signature, you authorize the requested installation and accept responsibility.
                                THIS INCLUDES ALL ASSOCIATED CHARGES (INCLUDING TAX). LOSS OR DAMAGE TO RENTAL EQUIPMENT EXTRA.
                    QUANTITY
    Service                                                          INSTALLATION         DISCONNECT              ASSIGNED
               (OF SERVICE OPTIONS        LOCATION / ROOM                                                                         NUMBER NEEDED ADVANCE      OPTION PRICE
    Option                                                            DATE / TIME         DATE / TIME             NUMBER
                    REQUIRED)

                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                        Yes      No
                                                                                                                                                  Total:


           Client Signature:                                                                                                           Date:

           Event Manager:
                                 Please refer to attached Service Option sheet for details. PLEASE RETURN VIA FACSIMILE TO 713-577-6147
D:\Documents and Settings\SophieSilva.HQ\Local Settings\Temporary Internet Files\OLK8\Event Resource Guide (REVISED 4 23) (2).docx                                          62
             (1)      IN HOUSE EXTENSION - EXISTING TELEPHONE ....................................................................................... no charge
             Provides for the use of the existing meeting rooms single-line telephone for in-house (direct dialed) and outside incoming
             calls (through hotel operators). Long distance, local or toll-free calls cannot be placed from this telephone.

             (2)      IN HOUSE, LOCAL & LONG DISTANCE EXTENSION - EXISTING TELEPHONE.................................................$60.00
             Provides for the use of the existing meeting rooms single-line telephone for in-house (direct dialed), local, long distance,
             toll-free and outside incoming calls (through hotel operators). Local and long distance calls will be charged at the current
             Hilton Americas-Houston published rates. This service option does not apply to exhibit booths and/or computer connections.

             (3)    IN HOUSE, LOCAL & LONG DISTANCE EXTENSION - INSTALLATION ..........................................................$125.00
             Provides for the installation of a single-line telephone for in-house (direct dialed), local, long distance, toll-free and outside
             incoming calls (through hotel operators). Local and long distance calls will be charged at the current Hilton Americas-Houston
             published rates.

             (4)    D.I.D. - FULL SERVICE EXTENSION ............................................................................................................$150.00
             Provides for the installation of a single-line telephone for in-house, local, long distance, international and incoming calls
             (bypassing hotel operators). Local and long distance calls will be charged at the current Hilton Americas-Houston published
             rates. This service is suitable for all voice, fax, and most data applications.

             (5)     DIRECT (POTS) LINE....................................................................................................................................$300.00
             Provides for a telephone line independent of the hotel PBX for special applications. A limited number of these lines are
             available.

             (6)    ANALOG SPEAKER PHONE RENTAL ................................................................................................................$75.00
             Provides an optional speakerphone (with service options 3 through 5).

             (7)    ANALOG SPEAKER PHONE RENTAL (WITH EXTENSIBLE MICROPHONES)...................................................$100.00
             Provides an optional speakerphone (with service options 3 through 5). Suitable for larger rooms/groups.

             (8)    EIGHT BUTTON DIGITAL TELEPHONE SET - TWO LINE ...............................................................................$350.00
             Standard Features: Caller ID, Transfer, Conference, Forward, and Hold
             $10.00 each appearance (2 included; to a maximum of 8)
             $15.00 each alternate line appearance (lines of another digital phone only)

             (9)    SIXTEEN BUTTON DIGITAL TELEPHONE SET - TWO LINE............................................................................$375.00
             Standard Features: Caller ID, Transfer, Conference, Forward, and Hold
             $10.00 each appearance (2 included; to a maximum of 16)
             $15.00 each alternate line appearance (lines of another digital phone only)

             (10) TWENTY-FOUR BUTTON DIGITAL TELEPHONE SET - TWO LINE..................................................................$400.00
             Standard Features: Caller ID, Transfer, Conference, Forward, and Hold
             $10.00 each appearance (2 included; to a maximum of 24)
             $15.00 each alternate line appearance (lines of another digital phone only)

             (11) DIGITAL SPEAKER PHONE RENTAL..............................................................................................................$450.00
             (Includes digital line) Digital speakerphones can conference up to 5 outgoing calls together, eliminating the
             need for an outside conference bridge.

             (12) DIGITAL SPEAKER PHONE RENTAL (WITH EXTENSIBLE MICROPHONES) ..................................................$475.00
             (Includes digital line) Digital speakerphones can conference up to 5 outgoing calls together, eliminating the
             need for an outside conference bridge. Suitable for larger rooms/groups.

             (13)     VOICE MAILBOX (for options 3, 4, 8, 9, or 10)...............................................................................................$40.00

             (14) HUNT GROUP ................................................................................................................ $50.00 plus $10.00 per line
             Provides an additional phone number that, when dialed, will hunt for an open station among other designated phones.
             (Available with service options 3, 4, 8, 9, and 10)

             (15) ANSWER GROUP ........................................................................................................... $50.00 plus $10.00 per line
             Provides an additional phone number that, when dialed, will ring on multiple lines simultaneously.
             (Available with service options 3, 4, 8, 9, and 10)

            FOR ALL OTHER PROGRAMMING, LINE TYPES OR ACD (AUTOMATIC CALL DISTRIBUTION) OPTIONS, PLEASE
    CONTACT HILTON IT/TELECOM AT 713-577-6000 OR HOUCV-Information_Technology@hilton.com FOR A DETAILED QUOTATION.

                                                                                CALL PRICING
 Local                                                                                      $.55 for the first 60 minutes ($.10 per minute after 60 minutes)
 800/888/8xxToll Free                                                                 No Charge for the first 60 minutes ($.10 per minute after 60 minutes)
 Long Distance Domestic                                                                                AT&T Operator Assisted Rate, less 50% of Surcharge
 International                                                                                                                  AT&T Operator Assisted Rate
                                You may obtain free AT&T rate information at any time by dialing 9+00 then selecting option 5.

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D:\Documents and Settings\SophieSilva.HQ\Local Settings\Temporary Internet Files\OLK8\Event Resource Guide (REVISED 4 23)   64
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