Hilton Hotel Hilton Houston Post Oak Meeting

Document Sample
Hilton Hotel Hilton Houston Post Oak Meeting Powered By Docstoc
					                                Hilton Hotel
                          Hilton Houston Post Oak

                  Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact with you,
the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and
  post-event. Through each of these stages, we focus on the following touch points: creativity,
                        consistency, communication, flexibility and image.

 To aid you in the planning process, we have compiled the following hotel information. It is a
  pleasure to assist you with coordinating the many details that are necessary for making the
perfect meeting, convention or event a success. Please note that all pricing is subject to change.

               We look forward to supporting you in planning a successful event.


                         Hilton Houston Post Oak
                         2001 Post Oak Boulevard
                            Houston, TX 77056

                               www.Hilton.com
              www.houstonpostoak.hilton.com
                                    Table of Contents
General Information
  • Hotel Overview
  • Guest Room diagrams with specifications
  • Suite Information and Descriptions
  • Dining Information with Restaurant Descriptions
  • Hotel Shop(s) Information

Function Space and Banquets
   • Function Space Diagrams with specification
   • Catering Menu’s available separately

Resource Information
   • Hotel specifics listed alphabetically

Forms
   • Amenity Request Form
   • AV Form (For Exhibitors)
   • Credit Application
   • Credit Card Authorization
   • Electrical Form
   • Internet / Phone Form
   • Planning Checklist
   • Room Re-Key Form
   • Resume Questionnaire
   • Shipping Form




                                                        2
GENERAL INFORMATION
At the Hilton Houston Post Oak, you will discover an elegant atmosphere complete with modern
amenities and Texas-sized hospitality. Our luxurious setting is convenient to Houston's Uptown
business district and some of Houston’s most exciting attractions.

Our newly renovated and oversized accommodations feature plush pillow top beds, wireless
Internet access and floor to ceiling glass doors leading onto a private balcony overlooking the
Houston skyline. Guest can relax in The Brittany Bar, our cozy British-style pub, or savor
delectable USDA Angus beef and fresh seafood at our Promenade Restaurant.

We offer more than 30,000 square feet of flexible function space ready to be transformed to fit
any occasion. With 23 function rooms designed to graciously accommodate up to 1,350 guests,
our friendly staff is ready to transform your event into an outstanding occasion from beginning to
end.


FUNCTION SPACE AND BANQUETS
Whether you need a large meeting or social gala, to an intimate corporate dinner family
celebration, you’ll find a variety of meeting spaces to suit every need from 10-1000 persons.
Our newly refurbished Grand Ballroom offers updated technology capabilities in a luxurious
setting. Smaller breakout style meeting rooms can accommodate numerous styles of setups and
even Social events have a specific home in our Post Oak and Vendome rooms. Permanent
Board rooms are available to seat up to 16 guests in executive comfort that are located
conveniently near the Promenade dining room for flexibility in food service. If you are tired of
the same old “box style” meeting room, see the variety of event spaces in our virtual tour.




                                                                                                3
RESOURCE INFORMATION
Advertising Opportunities
Affiliates
Airline Information
Amenities
Americans with Disabilities Act (ADA)
Audio/Visual
Automated Teller Machines
Baby-Sitting Services
Balloons
Banks
Banquet Beverage Selection
Banquet Curfews
Banquet Equipment
Banquet Menu Selection
Banquet Terms and Conditions
Bell Services
Billing
Business Center
Car Rental Agencies
Cash Paid Outs
Cash Paying Guests
Celebrity/ Dignitary Visits
Changing Facilities/Day Use
Check Cashing Privileges
Check-In and Checkout
Coat Check Services
Coffee Maker
Concierge
Convention Center
Corkage
Credit Cards
Credit Policy
Currency Exchange
Dance Floor
Decorations
Deposits
Destination Management Companies (DMC)
Diagrams
Dietary Requirements
Directions to the Hotel
Doctors on Call
Drug Stores
Dry Cleaning
eEvents
Electrical



                                         4
Elevators
Emergency Procedures
Entertainment
Environmental Commitment
Executive Meeting Packages
Exhibits
Fax Machines
Fax Numbers
Fire Codes
Fitness Center
Flags
Floral/Florist
Food Donations
Freight Elevator
General Manager
Gift Certificates
Gift Ideas
Golf Course Information
Gratuities
Group Reservations Identification Program (GRIP)
Group Check-In, Arrival and Departures
Guest List Manager
Guest Rooms
Guest Room Deliveries
Guest Service Hotline
Hair Salon
HHonors Floor
Hospitality Desks
Hospitality Suites Functions
Hotel Facts/History
Hotel Map
Housekeeping
In Conjunction With (ICW’s)
Indemnification
In-Room Dining
Interpretation/Translation Services
Internet Services
Key Cards
Key Hotel Contacts
Kiosks
Kosher
Labor
Laundry/Valet
Limousine Services
Linen Selection
Liquor Laws



                                                   5
Load-In/Load Outs (Production, Decor, & Staging)
Loading Dock
Local Information
Lost and Found
Luggage Storage
Manager on Duty (MOD)
Mail Services
Massage Therapy
Master Accounts
Medical Facilities/Services
Meeting Room Capacities
Meeting Room Deliveries
Meeting Room Rental
Meeting Room Set Standard
Newspapers/Publications
Office Equipment/Supplies
Off Premise Catering
Package Room
Parking
Personalized On-Line Group Page (POG)
Pets (policies)
Photography
Pianos
Pools
Post-Convention Meeting
Post Event Report
Posting of Events
Pre-Convention Meeting
Printing Services
Production Guidelines
Public Transportation
Pyrotechnics
Radios/Pagers/Nextels
Recycling
Registration Assistance
Registration Desks
Reservations (RAPID!)
Restaurants/Lounges
Restaurant Reservations
Restrooms
Resumes
Rigging
Robes
Ropes/Stanchions
Rooming Codes/Rooming Lists
Safes/Safe Deposit Boxes



                                                   6
Security
Shipping and Receiving
Shoe Shine
Shopping
Signage/Banners
Site Inspection/Pre-planning
Smoking
Sound System
Special Meal Requests
Storage
Suites
Taxes
Taxicabs
Team Member Recognition
Telephones/Telecommunications
Theme Parties
Tours/Sightseeing
Trash Removal
Tuxedo/Formalwear
Voice Mail
Weather
Wheelchairs
Wired Payment
Worship Services
Zip-Out Checkout




                                7
ADVERTISING OPPORTUNITIES
The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified
dates of the meeting/exhibit. Your Event Services Manager will provide detailed information
and can discuss other ideas not listed below:

        Logo products, e.g., keycards, cocktail napkins, to go lunch boxes, etc.
        Video Channel
        Plasma Screens
        Banners/Signage

Back to Resource Information



AFFILIATES
Groups meeting in conjunction with a conference, but not part of the official convention program
who require meeting space will work directly with our Event Services Department. All meeting
space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject
to the hotel’s standard contract terms and conditions.

A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event,
so that they can be individually contacted by the Catering/Event Services Department to set up
food, beverage and payment arrangements.

Back to Resource Information


AIRLINE INFORMATION
  Airline                                 Nationwide
  Aero Mexico                             1-800-237-6639
  Air Canada                              1-888-247-2262
  Air France                              1-800-237-2747
  Air India                               1-800-223-7776
  Air Jamaica                             1-800-523-5585
  Air New Zealand                         1-800-262-1234
  Air Tran                                1-800-247-8726
  Alaska Airlines                         1-800-426-0333
  All Nippon Airways                      1-800-235-9262
  American Airlines                       1-800-433-7300
  America West Airlines                   1-800-235-9292
  Austrian Airlines                       1-800-843-0002
  British Airways                         1-800-247-9297
  Continental Airlines                    1-800-525-0280
  Delta                                   1-800-221-1212
  Frontier                                1-800-432-1359
  Japan Airlines                          1-800-525-3663
  Jet Blue                                1-800-538-2583
  KLM Royal Dutch Airlines                1-800-447-4747


                                                                                                      8
    Korean Air                               1-800-438-5000
    Lufthansa                                1-800-645-3880
    Midwest Airlines                         1-800-452-2022
    Northwest (Domestic)                     1-800-225-2525
    Northwest (International)                1-800-447-4747
    Qantas                                   1-800-227-4500
    Singapore Airlines                       1-800-742-3333
    Southwest Airlines                       1-800-435-9792
    United Airlines                          1-800-521-0810
    US Air                                   1-800-428-4322
    Varig                                    1-800-468-2744
    Virgin Atlantic                          1-800-862-8621

Airport Information
Houston has two airports within the city. You may visit their website at www.fly2houston.com .

George Bush Intercontinental Airport - IAH
Located 45 minutes north of the hotel.                     Telephone :   (281) 230-3000
Directions to the Hotel:
*   Exit Airport on JFK Boulevard
*   Take Beltway 8 West to
*   I-45 South to
*   610 West (will loop around to become 610 south
*   Exit Post Oak Boulevard
*   Turn right onto Post Oak Boulevard
*   Go through (3) traffic lights
*   The hotel is located on the left side

William P. Hobby Airport - HOU
Located 30 minutes south of the hotel.                     Telephone: (713) 640-3000
Directions to the Hotel:
*   Exit Airport on Broadway
*   Take I-45 North to...
*   610 West (will loop around to...)
*   610 North
*   Exit Westheimer
*   Turn left onto Westheimer
*   At the first intersection, Post Oak Boulevard, turn right
*   The hotel is located on the right side.

Shuttle Information:
SuperShuttle utilizes a proprietary reservations system and reservations can be made around the
clock at www.SuperShuttle.com or 1-800-BLUE VAN (258-3826) or with local Houston based
dispatchers at 713-523-8888. Reservations must be made at least 4 hours in advance of the pick-
up time.

Back to Resource Information




                                                                                             9
AMENITIES

Food and Beverage Amenities
The Hilton Houston Post Oak world class culinary staff would be delighted to prepare attractive
and delicious amenities for your VIP’s and/or your entire group. Please contact your Event
Manager for suggestions on our most popular amenities. Delivery charges, gratuities and taxes
for food and beverage amenities are added to the price of each food and or beverage amenity.

Special Amenity Note
•   For all amenities ordered through the hotel please provide a welcome card.
•   Amenities with alcohol can only be sent to person’s 21 years or older.
•   Special request or large orders require advance notice. Please advise your Event Manager
    regarding questions on specific amenities. Once prepared, these orders cannot be cancelled
    and full charges will be assessed less delivery cost.

Standard Amenities
Samples of our extravagant variety of amenities are:
• Fruit Basket
• Fruit & Cheese with or without Wine
• Tuxedo Strawberries with or without Champagne
• Truffles and Cordial

Back to Resource Information


AMERICANS WITH DISABILITIES (ADA)
The Hotel represents that the Hotel facilities being rented or reserved by you including guest
rooms, common areas and transportation services are, and will be, in substantial compliance with
applicable public accommodation obligations under the Americans with Disabilities Act. You
agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids
needed by your attendees in meeting or function space. You agree that you will be responsible
for the procurement and payment of all charges for any and all auxiliary aids. We will, upon
your request, furnish you with the names of businesses you can contact to obtain these aids. You
also agree to be responsible for compliance with the ADA in the set up and conduct of meetings
for your event. A limited number of disabled guestrooms are available and should be reserved as
soon as possible, if needed.

Back to Resource Information


AUDIO/VISUAL
Presentation Services, our audiovisual company, brings over 40 years of experience in the field
of audio visual to your meeting at the Hilton Houston Post Oak. They can be reached by dialing
713-965-9357.

Back to Resource Information




                                                                                              10
AUTOMATED TELLER MACHINES
There is an ATM conveniently located in the Lobby of the hotel. There are also ATM locations
in Houston at all major bank locations. (See Banks)

Back to Resource Information


BABY-SITTING SERVICES
The following childcare companies are licensed, bonded, insured & CPR trained. Parents should
arrange directly with the company selected. Babysitting agencies are not affiliated with the
hotel, and as such, the hotel is not responsible for the services rendered by these agencies.

The fees for babysitting services vary by vendor and holiday rates may also apply. Direct
payment is required to the vendor. Room charges or master billing for babysitting services is not
permitted. Please call sitters for current rates.

Angel Sitters                                       Morningside Nannies
9818 Westview                                       2020 Southwest Freeway, Suite 200
713-467-0210                                        713-526-3989

Back to Resource Information


BALLOONS
Secured helium balloons may be used with prior approval. Appropriate clean up fees apply to
pickup loose helium balloons. All helium tanks must be in an approved safety stand or cart and
stored in the loading dock area following their use. There must be prior written approval for the
use of all displays and/or decorations proposed by guest. Please see the Banquet Event Order
(BEO) for other specific contractual information.

Back to Resource Information


BANKS
The hotel has an ATM located in the lobby, just across from the front desk for your convenience.
There are also several banks located with in walking distance and/or a short ride from the hotel:

Bank of America                  Frost Bank                       Wells Fargo – Drive Thru
5171 San Felipe St.              1990 Post Oak Boulevard          4824 San Felipe St.
Houston, TX 77056                Houston, TX 77056                Houston, TX 77056
713-966-7550                     713-388-7600                     713-627-2393

Compass Bank                     Washington Mutual                Wachovia
2200 Post Oak Blvd.              5020 San Felipe St.              4906 San Felipe St.
Houston, TX 77056                Houston, TX 77056                Houston, TX 77056
713-966-2200                     713-623-8696                     713-871-9967

Back to Resource Information



                                                                                              11
BANQUET BEVERAGE SELECTION
The Hilton Houston Post Oak offers a choice of standard and premium beverages on banquet
bars. The following is a list of beverages currently offered by our beverage department for
banquets. As the availability of some of the items vary, this list may or may not be complete and
is subject to change. Specialty items are available upon request.

                      Call Brands              Premium Brands             Ultra Premium
Scotch:               Dewar’s White Label      Chivas Regal               Johnnie Walker Black
Bourbon:              Jim Beam                 Jack Daniel’s              Gentleman Jack
Vodka:                Smirnoff                 Absolut                    Grey Goose
Gin:                  Beefeater                Tanqueray                  Tanqueray 10
Rum:                  Bacardi Silver           Bacardi Select             Myer’s Rum
Tequila:              Sauza Gold               Cuervo Gold                1800 Reposado
Blended Whiskey:      Canadian Club            Crown Royal                Crown Reserve

Blended drinks and other beverages are available upon request. A banquet wine list is available.

Back to Resource Information


BANQUET CURFEWS
There is an outdoor function curfew of 9:00 pm. In accordance with Texas liquor laws, all
alcoholic beverage sales will conclude at 1:30 a.m. and all alcoholic beverages must be removed
by 2:00 a.m.

Back to Resource Information


BANQUET EQUIPMENT
Most items in our banquet inventory are for your use at no additional charge. Any equipment
requested not in inventory will likely have rental costs which will be passed on to your group.

For more information on banquet equipment, please see your Catering/Event Manager.

Back to Resource Information



BANQUET MENU SELECTION
We request that banquet menus, room arrangements and other details pertinent to your
convention be submitted to your Catering/Event Manager 30 days prior to your conference date.
We are happy to custom design menu proposals for your group and assist in selecting the proper
menu items and program arrangements to ensure a successful event.

Specialty and theme parties may be designed to meet your particular needs. Special meal
requests can be accommodated. Please advise your Catering/Event Manager in advance with any
special dietary requirements.
Back to Resource Information


                                                                                              12
STANDARD BANQUET TERMS AND CONDITIONS

1. CONFIRMATION and ASSIGNMENT of FUNCTION SPACE: The function space assigned on
   the EO, indicates the space that is tentatively being held and will be held on a definite basis upon
   signing of this EO by both parties. The terms and conditions of any group sales or catering sales
   agreement previously signed regarding this event remain in force and this EO is intended to provide
   specific function/event information in support of the original agreement. If for any reason the function
   space reserved is not available for your event, you agree that we may substitute space of appropriate
   size and comparable quality for your event. If you plan to print or publish the assigned space, please
   contact us first to confirm the room assignment.
2. GUARANTEE OF CHARGES: At least 72 hours (three business days) before your event, you must
   inform us, in writing, of the exact number of people who will attend your event. The arrangements set
   forth on the reverse side of this EO will serve as the final arrangements for your event. The services,
   products, fees etc., as noted will be provided at the time of your event and you will be charged based
   on the event guarantee that you give us or the number of people indicated at the time you signed the
   sales agreement or this EO, whichever is greater. We will not undertake to serve more than 3% more
   than this guaranteed minimum.
3. DEPOSITS/TAXES: We may request that you pay a deposit of 25% of the estimated dollar value of
   the event when you sign this agreement. You agree to pay separately any and all federal, state,
   municipal or other taxes imposed on or applicable to your event. In the State of Texas, public room
   rental are subject to a 6% tax.
4. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The
   parties agree and understand that in the event of a cancellation, our actual damages would be difficult
   to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if
   any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and
   services must be purchased and scheduled in advance, notification seven (7) business days or less
   before the event will require all charges (including labor and service fees, rentals and applicable
   taxes) for the final guarantee or contracted number of guests will be charged. Additional damages
   may be owed for cancellation of your sleeping room contract.
5. PAYMENT IN ADVANCE: Unless you have established credit in advance with us, you will pay the
   entire contract price in cash or by certified check at least three business days prior to your function or
   by personal bank check two weeks prior to your function. We may terminate this agreement and
   retain the portion of your deposit or seek additional amounts necessary to equal the cancellation fee
   provided in paragraph 3 if payment is not made as agreed. If you have established credit, payment in
   full will be due within thirty (30) days of your function. If you prefer, all charges can be paid by
   credit card. Hilton accepts American Express, Diners Club, Discover Card, JCB International, Master
   Card or Visa. If credit has not been approved for your function, you will provide us with the credit
   card to which all estimated master account charges will be charged. If credit has been approved, you
   will provide us with your credit card information at the time of your function.
6. LABOR CHARGE: If the guaranteed number for your event is less than twenty (20) persons, we
   will add a $50.00 labor charge to your account. This will be used to cover our costs of the event and
   will not be distributed as a service charge to our employees working at your event.
7. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have
   your guests, invitees and other persons vacate the designated event space at the end time indicated on
   the final EO. You further agree to reimburse us for any overtime wage payments or other expense
   incurred by us because of your failure to comply with these regulations



                                                                                                          13
8. SERVICE CHARGE: Service charge of 22% of the food and beverage total, plus any applicable
   state or local tax, will be added to your account as a service charge. This service charge is not a
   gratuity and is the property of the hotel to cover discretionary costs of the Event.
9. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market
   conditions at the time of your event. We will communicate these increases to you in advance. We will
   require written confirmation that you agree to pay these increased prices. Alternatively, we, at our
   option, may in such event make reasonable substitutions in menus and you agree to accept such
   substitutions
    Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge
    to cover hotel cost and additional labor. If equipment is necessary that exceeds hotel’s inventory, then
    you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any
    damage caused to any hotel property as a result of drayage related to your event, whether caused by
    you, your agents, employees, contractors, or agents.
10. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the hotel alcoholic
    beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic
    beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if
    food or beverage products not purchased and served by hotel staff are brought in for consumption by
    your guests. Service fees will apply to any outside food or beverage served in our function space
    regardless if hotel labor is required.
11. DISPLAYS AND DECORATIONS: YOUR PROPERTY: We are not responsible for any loss or
    damage to property belonging to you or your attendees and do not maintain insurance covering it. For
    the safety of persons and property, no fireworks or incendiary devices may be used indoors at the
    hotel. All displays and/or decorations will be subject to our prior written approval.
12. SECURITY: If required, in our sole judgment, in order to maintain adequate security measures in
    light of the size and/or nature of your function, you will provide, at your expense, security personnel
    supplied by a reputable licensed guard or security agency doing business in the city or county in
    which we are located, which agency will be subject to our prior approval. Such security personnel
    may not carry weapons.
13. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local
    laws including health and safety codes and federal anti-terrorism laws and regulations, and our rules,
    copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel
    and any relevant governmental authority to ensure compliance with such laws. You assume full
    responsibility for the conduct of all persons in attendance at your event and for any damage done to
    any part of our premises during the time of your event. Should you require any rigging services for
    this event, all such services must be arranged through the in-house AV provider or the Hotel and you
    will be responsible for all costs associated therewith.
14. INDEMNIFICATION: To the extent permitted by law, you agree to protect, indemnify, defend and
    hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all
    claims, losses or damages to persons or property, governmental charges or fines, and costs (including
    reasonable attorney's fees), arising out of or connected with your function, except those claims arising
    out of the sole negligence or willful misconduct of the hotel.
15. FIRE SAFETY: You agree to obtain at your own expense and provide copies to the hotel of any and
    all necessary licenses, permits or approvals for your event, including, but not limited to, licensing,
    Fire Marshall, Health Department, or other permits.
16. AUXILIARY AIDS: The hotel represents and you acknowledge that the hotel facilities being rented
    for you including guest rooms, common areas and transportation services will be in compliance with



                                                                                                         14
    our public accommodation requirements under the Americans With Disabilities Act. You agree that
    you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function
    space at least two weeks prior to your event. You agree to pay all charges associated with the
    provision of such aids by the hotel.
17. DELIVERIES: Arrangements for delivery of packages should be made through the catering office.
    Receiving, handling and shipping charges may apply. No COD packages will be accepted.
18. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any
    advertisements or promotional materials in connection with your function, which specifically
    reference the Hilton name or logo.
19. COLLECTION/ATTORNEY'S FEES: The parties agree that in the event that any dispute arises in
    any way relating to or arising out of this contract, the prevailing party in any arbitration or court
    proceeding will be entitled to recover an award of its reasonable attorney's fees, costs and pre and
    post judgment interest. If the hotel retains the services of a collection agency or attorney to assist in
    the collection of any amounts due under this agreement, you will pay all expenses incurred by us in
    such collection efforts.
20. ARBITRATION: The parties agree that any dispute in any way arising out of or relating to this
    contract will be resolved by arbitration before JAMS/ENDISPUTE® or the American Arbitration
    Association, pursuant to the organization’s rules in the state and city in which the hotel is located and
    pursuant to that State’s law as the governing law. The parties agree that any arbitration award will be
    enforceable in state or federal court.
21. AMENDMENTS/CHANGES: The parties agree that any amendments or changes to the
    arrangements described in this contract must be made in writing, signed by both you and us, provided,
    however, that this contract includes all signed or unsigned banquet event orders (and the terms and
    conditions contained therein and attached thereto) issued by us for this and related events.
22. INSURANCE: You agree, if requested by us, to obtain and keep in force, during the term of its
    occupancy and use of our premises for your event, policies of general liability insurance, specifically
    referring to and including the contractual liability referred to in paragraph 13, premises-operations,
    broad form property damage, independent contractors coverage, and personal injury liability with
    limits of $1,000,000.00 with such responsible insurance companies satisfactory to us; and, if
    applicable, worker's compensation insurance to statutory limits, employer's liability insurance with
    limits of $100,000.00 and automobile liability insurance covering all owned, non-owned and hired
    vehicles with limits satisfactory to us. You agree to include Hotel, Hilton and Owner in such policies
    as additional insureds thereunder. Your insurance will be considered primary of any similar insurance
    carried by us. You agree to deliver to us at least three (3) days prior to your event copies of
    certificates of insurance for each policy required by us.
23. FORCE MAJEURE. Neither party shall be responsible for failure to perform this contract if
    circumstances beyond their control, including, but not limited to; acts of God, shortage of
    commodities or supplies to be furnished by the Hotel, governmental authority, or war in the United
    States make it illegal or impossible for the hotel to hold the event.
Back to Resource Information


BELL SERVICES
Our bell services department is responsible for the movement of your luggage and the delivery of
all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set
forth in your contract. The current rate is $3.00 per person each way (in or out), plus state tax,



                                                                                                          15
and is subject to change. Departure notices and bag pulls should be coordinated with our
Concierge and/or Event Manager.

Back to Resource Information


BILLING
If your event meets the established criteria for direct billing of charges, please complete and
return our credit application. This must be received not less than 40 days prior to your event to
allow for processing. Upon approval, master accounts will be assigned per your instructions.
Please be sure to advise your Catering/Event Manager in advance for any specific instructions on
how you would like your bill organized. We recommend on-site daily review with of your
charges.

Back to Resource Information



BUSINESS CENTER
Whatever your business needs are, they can all be accommodated through our in-house
automated Business Center.

The Business Center is open 7 days a week, 24 hours a day and is conveniently located off the
main lobby with easy payment by credit card at the Business Center Kiosk. Services include
access to computers for internet use, color or black and white printing, fax machine and copying.

For large quick printing or copying jobs, we recommend calling:

Kinkos                            Office Depot                       Office Max
5616 Westheimer Rd                5134 Richmond Ave.                 6135 Westheimer
Houston, TX 77056                 Houston, TX 77056                  Houston, TX 77057
Phone: (713) 963-9899             Phone: (713) 552-1175              Phone: 832-252-8149


Back to Resource Information


CAR RENTAL AGENCIES
Toyota Car Rental is located in the Hilton Houston Post Oak lobby for your convenience (713-850-9200).

Near by agencies include:
                                                 Avis Rental Car
Advantage Rental Car                             4825 Richmond Avenue
6015 Hillcroft at Highway 59 South               Houston, TX 77027 - 1.3 miles
Houston, TX 77081 - 4.9 miles                    713-629-7230
713-850-9857                                     800-230-4898
800-777-5500




                                                                                              16
Budget Rent-A-Car                                Hertz Rental Car
9711 Southwest Freeway (59 South)                Westin Galleria Hotel Lobby
Houston, TX 77074 - 9.3 miles                    5060 West Alabama
713-776-8012                                     Houston, TX 77056 - 1.4 miles
800-527-0700                                     713-629-0190
                                                 800-654-3131
Enterprise Rental Car
5803 Richmond Avenue                             National Car Rental
Houston, TX 77057 - 4.0 miles                    Doubletree Guest Suites Hotel Lobby
713-532-9339                                     5353 Westheimer
866-799-7961                                     Houston, TX 77056 - 1.1 miles
                                                 713-961-4173
                                                 800-227-7368

Back to Resource Information


CASH PAID OUTS
The Hilton Houston Post Oak will issue cash paid out from cash transactions only. We do not
issue advances from credit cards or checks.

Back to Resource Information


CASH PAYING GUESTS
In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton
Houston Post Oak will require full payment in advance for room and tax charges. In addition,
there will be a $50.00 per day refundable deposit for incidental charges. If the guest does not
wish to establish credit for incidental charges, the guest room phone will be restricted to room-
to-room calls. All room folio charges from the Food and Beverage outlets, movie charges or
other services will also be restricted.

Back to Resource Information


CELEBRITY/DIGNITARY VISITS
Your celebrities or dignitaries will be treated with the utmost confidentiality. Your
Catering/Event Manager is happy to work with you to accommodate any needs you have. For
further information you may contact the Houston International Protocol Alliance at 713-227-
3395 or visit their website http://www.visithoustontexas.com/about/protocol .

Back to Resource Information



CHANGING FACILITIES/DAY USE
Any guest who wishes to use a hotel room for the day or for a short period of time will be
charged a half day rate. The hours of guest room availability for use will depend on the
occupancy of the hotel. If a guest would like to secure a room for an early arrival he/she will


                                                                                              17
need to book the room for the day beforehand. Please contact the front office management team
to discuss the request.

Back to Resource Information


CHECK CASHING PRIVILEGES
Check Cashing privileges for hotel guests are available at our Front Desk. You may cash a
check of up to $100.00 per day. A driver’s license is required when cashing a check.

Back to Resource Information


CHECK-IN AND CHECKOUT
Check-in time is 3:00 pm. Early check in requests should be made when making reservations.
Late check-in requests should also be noted during the reservation process if a guest will be
arriving after 11:00 pm. Check–out time is 12:00 pm. Our Guest Service Department can
arrange to check luggage for those guests arriving early when rooms are not available and for
guests attending functions on departure day.

Early Departure
Your guests will have the opportunity to confirm their departure date at check-in. Once this
departure date has been confirmed, there will be a $35.00 early departure fee assessed in the
event the guest departs prior to their confirmed departure date.

Late Departure
If the need arises prior to the guest’s departure, the guest should call the front desk before 12:00
pm and request a late check-out. Approval will be dependant on the hotel’s occupancy at the
time of the request and is subject to a late check-out fee. A late check-out fee will be assessed
for failure to vacate the room by 12:00 pm on departure day. Late departure fees are calculated
at 1/2 day rate for checkouts from 12 noon until 6:00 p.m. and full day rate after 6:00 p.m.

Satellite Check-In
Please check with your Event Manager on Satellite Check-In options.

Zip Checkout
With Zip Checkout, your room folio is provided at your door early in the morning of your
departure. Simply verify the charges and use the television remote or dial extension 24 to check-
out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage
storage can be arranged at the bellman’s desk.

Kiosks
The Hilton Houston Post Oak offers Kiosk check-in and checkout as a convenience to our guests.
Our kiosk is user friendly and accepts credit or HHonors cards. Guests are able to retrieve room
keys at check-in and a printed folio at checkout. Guests may also print major airline boarding
passes through the kiosk.

Back to Resource Information


                                                                                                 18
COAT CHECK SERVICES
Coat check is available for your event at schedule rates and is offered seasonally on request.

Back to Resource Information


COFFEE MAKER
Each guest room is equipped with a Cuisinart 2 cup coffee makers brewing Lavazza Italian Style
coffee in individual cups. Tea service is also included in each room.

Back to Resource Information


CONCIERGE
Concierge services are available 7 days a week. Services include arranging airport transportation,
city and tourist information, restaurant accommodations and reservations and office services.
Baby sitting, salon appointments, floral delivery or other arrangements for that special night on
the town are also available.

Back to Resource Information


CONVENTION CENTER HOUSTON
George R. Brown Convention Center
1001 Avenida de las Americas
Houston, Texas 77010
713-853-8000 800-427-4697 713-853-8090/fax
http://www.houstonconventionctr.com

The George R. Brown Convention Center is conveniently located approximately 15 minutes, 9.1
miles from the hotel. The George R. Brown Convention Center is one of the most advanced
convention facilities featuring 1.8 million gross sq ft, the George R. Brown Convention Center
now ranks among the 10 largest convention centers in the nation
Back to Resource Information


CORKAGE
Please see your Catering or Event Manager for specifics.

Back to Resource Information


CREDIT CARDS
The Hilton Houston Post Oak honors all major credit cards.

Back to Resource Information




                                                                                                 19
CREDIT POLICY
Unless you have established credit in advance with us, you will pay the entire contract price in
cash or by certified check at least three business days prior to your function or by personal bank
check two weeks prior to your function. If you would like to establish credit, please contact your
Catering/Event Manager.

Back to Resource Information


CURRENCY EXCHANGE
Currency exchange can be made at the American Express Office located in the Galleria Mall just
a few blocks from the hotel. Hours are Monday through Friday 9:00 a.m. to 6:00 p.m.

Also, the IBC Bank in the Galleria does currency exchange. They are open 9 a.m. to 8 p.m.,
Monday through Saturday and 12 Noon to 5:00 p.m. on Sunday. They are located in Galleria II
on the 3rd level.

Back to Resource Information


DANCE FLOOR
We will supply a dance floor for your event based on the inventory available. Additional dance
floor may be rented if needed. Charges may apply for the installation of dance floors at certain
events.

Back to Resource Information



DECORATIONS
Please contact your Catering/Event Manager for a description of items available as well as
complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus,
printed programs, creative ice carvings, theme food presentations, and room accent decor and
specialty linens.

We are not responsible for any loss or damage to property belonging to you or your attendees
and do not maintain insurance covering it. All displays and/or decorations will be subject to our
written approval and we reserve the right to contract and charge for hotel staff to provide the
labor for any installations or removals of such.

Confetti of ¼” or larger only may be used on tabletops. Charges of $50.00 per hour will apply to
pickup confetti, streamers or strings from the floor.

Back to Resource Information


DEPOSITS
Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made
at anytime throughout your stay and placed to your master account balance. Full pre-payment 72


                                                                                               20
business hours prior of room and tax, and any catering/banquet charges is required for guests not
wishing to utilize a credit card upon check-in.

Back to Resource Information


DESTINATION MANAGEMENT COMPANIES (DMC)
Preferred vendors that have successfully worked with the hotel:

Cosmo Cool Concepts
1704 Seamist Dr. Suite 410
Houston, TX 77008
Phone: 713-863-1800
Fax: 713-863-1810
Toll Free: 1-888-863-1801
www.cosmocoolconcepts.com

Destination Houston
912 Prairie
Houston, TX 77002
Phone: 713-227-8300
Fax: 713-227-8303
www.destinationhou.com

Sullivan Group
94545 S. Pinemont Dr.
Houston, TX 77041
Phone: 832-200-1010
www.sullivan-group.com

Back to Resource Information


DIAGRAMS
Diagrams are available on our website or contact your Catering/Event Manager.

Back to Resource Information


DIETARY REQUIREMENTS
Our Chef will provide meals for your attendees with special dietary requirements. Please advise
your Catering/Event Manager if a special meal is required. Advance notice is requested.

Back to Resource Information


DIRECTIONS TO THE HOTEL
Directions to the Hotel from George Bush Intercontinental Airport


                                                                                              21
*   Exit Airport on JFK Boulevard
*   Take Beltway 8 West to
*   I-45 South to
*   610 West (will loop around to become 610 south
*   Exit Post Oak Boulevard
*   Turn right onto Post Oak Boulevard
*   Go through (3) traffic lights
*   The hotel is located on the left side

Directions to the Hotel from William P. Hobby Airport
*   Exit Airport on Broadway
*   Take I-45 North to...
*   610 West (will loop around to...)
*   610 North
*   Exit Westheimer
*   Turn left onto Westheimer
*   At the first intersection, Post Oak Boulevard, turn right
*   The hotel is located on the right side.

Back to Resource Information


DOCTORS ON CALL
Doctor on Call: 713-541-4300 (24 hour listing)
Doctor for Call: 1-800-399-5915 ($300 per visit)

Back to Resource Information


DRUG STORES

CVS Pharmacy: located 3 blocks east of the hotel, open 24 hours
     Main #: 713-386-1091        Pharmacy #: 713-386-1091

Walgreens: located 3 blocks west of the hotel, open 24 hours
      Main #: 713-623-0606

Back to Resource Information



DRY-CLEANING – SEE LAUNDRY/VALET
Dry cleaning services are available through the hotel Housekeeping Department, Monday
through Saturday (excluding holidays). In by 9:00 a.m. back by 6:00 p.m.

Coin Operated Laundry located 20 minutes from the hotel at 2021 Hillcroft. Open daily 9:00
a.m. to 10:00 p.m.

Back to Resource Information




                                                                                       22
eEVENTS
Hilton Family’s online booking channel for small groups and meetings. For further information,
please contact the Sales/Catering office.

Back to Resource Information


ELECTRICAL
The Engineering Department provides assistance with all your mechanical and electrical needs.
Please contact your Catering/Event Manager if you require an Electrical Services Request form
to secure additional power and/or labor services. All requests for power requirements are to be
communicated to your Catering/Event Manager.

A complete production package is also available through your Catering/Event Manager. Please
see forms for pricing and ordering.

Back to Resource Information


ELEVATORS
The Hilton Houston Post Oak has 4 guest elevators located in the Lobby. In addition, there are 2
parking garage elevators located in our adjacent parking garage.
Back to Resource Information



EMERGENCY PROCEDURES
The Hilton Houston Post Oak is fully prepared to handle different types of situations to assist our
guests. The following is information on our emergency procedures:

•   The hotel internal emergency number is “0”.
•   The hotel has an emergency response team 24 hours a day. In the event of an emergency,
    calling the emergency number “0” will initiate the appropriate response.
•   Paramedics and the Fire Department are 4.5 miles away. The Police Department is 4.5 miles
    away.
•   Our Security Department, as well as a small number of other employees, are trained in CPR
    and First Aid.
•   Emergency evacuation routes and procedures are located on the inside of all guest room
    doors.
•   Nearest emergency room: 7.36 miles away at Hermann Memorial Southwest
•   Nearest hospital: 7.36 miles away at Hermann Memorial Southwest


Back to Resource Information
`



                                                                                                23
ENTERTAINMENT
The Hilton Houston Post Oak has key contacts in the entertainment industry, which make it
possible to assure satisfaction and secure the best local, national, and international talents.
Please contact your Catering/Event Manager for assistance in booking entertainment.
Back to Resource Information


ENVIRONMENTAL COMMITMENT
At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible
environmental activity is good for both our business and the community. Hilton has developed a
comprehensive company-wide policy to promote business practices that help preserve the
environment. We provide guidelines for all of our facilities, and our goals are to “Reduce –
Reuse – Recycle” as much as we can.

Back to Resource Information


EXECUTIVE MEETING PACKAGES
Executive Meeting Packages are available. Please contact your Catering or Event Manager.

Back to Resource Information


EXHIBITS
Please request the hotel’s Exhibit Resource Guide from your Catering/Event Manager.

Back to Resource Information



FAX MACHINES
Fax machines may be rented through Presentation Services for your event for your private use.

Back to Resource Information

FAX NUMBERS
For Guests:                                 713-623-6685
Catering/Convention Services Office:        713-961-1557
Sales Office:                               713-961-1557

Back to Resource Information


FIRE CODES
The following are a few general regulations that typically fall under local fire authorities’
specifications. They should be considered when planning and coordinating space, decorations,
etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and
regulations.



                                                                                                24
Where exits are not immediately accessible from an open floor area, safe and continuous
passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so
arranged as to provide convenient access for each occupant to at least two exits by separate ways
of travel. The aisle needs to be as wide as or wider than the exit to which they are leading.

Setup is not permitted in front of any exit doors. Staggering of dining tables is not permitted.
All room sets must be in compliance with the local Fire Department regulations pertaining to
occupancy load, mandatory aisles & ceiling clearance fire exits. Any event which has vehicle
displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or
extensive productions with staging & props must have a certified permit from the local Fire
Marshall. All associated fees for permits, floor plan approval & stand-by fire watch are your
responsibility & final approved copies must be received at least 3 days prior to the event.

Fire Marshal Approval: All events which involve outside staging/draping and
exhibit/demonstration diagrams are required to have written approval by the local Fire Marshal.
It is the responsibility of the vendor/contractor to submit and obtain and pay for any processing
fees. Four copies of final approved diagrams are to be submitted to the Event Services/Catering
office at least 14 days prior to load-in. No vendor will be allowed to load-in without a Fire
Marshal approved plan.

Every required exit, exit access or exit discharge shall be continuously maintained free of all
obstructions or impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access
thereto, egress there from, or visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or
obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or
adjacent to any exit in such a manner as to confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or
religious purposes, the fire marshal having jurisdiction may permit open flame lighting under
such restrictions as are necessary to avoid danger of ignition of combustible materials or injury
to occupants.

Any furnishings, decorations, and stage settings shall be fire retardant treated and must display
certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive
production plans.

Distance between tables must be equal to or greater than the required aisle width plus 19” for
chairs on one or 38” for chairs on both sides.

It is ultimately the group’s responsibility to ensure that your event complies with all applicable
laws, including, but not limited to fire and safety codes, rules and regulations.

Back to Resource Information


                                                                                                25
FITNESS CENTER
The Hilton Houston Post Oak offers 24 hour access to their own fitness center located on the 2nd
floor by the pool. Fitness by Precor® offers the latest equipment for a more personalized
workout and offers the essentials for your workout: cardio with personal TV screens and
headphones, free weights, water, courtesy towels & room to stretch.

Back to Resource Information


FLAGS
Our Banquet Department currently has 2 United States flags and 2 Texas State flags in inventory.
If you require additional flags, please discuss rental costs with your Catering/Event Manager.

Back to Resource Information


FLORAL/FLORIST
We are please to recommend several local florists that can accommodate a broad range of your
budget and design needs. Contact your Catering Manager for direct information.

Back to Resource Information


FOOD DONATIONS
Hilton is committed to assist our communities in the effort to alleviate hunger in this country.
Our hotels often have prepared food available from over-production that can be donated to
charitable organizations for service to their constituencies. Please discuss these options with
your Catering/Event Manager.

Back to Resource Information



FREIGHT ELEVATOR
The Hilton Houston Post Oak has 3 service/freight elevators. The door opening on all 3
elevator’s is 42”w x 84”h. The cab dimensions on 2 elevators are 80”w x 55”d x 96”h. The
third elevators dimensions are 80”w x 55”d x 150”h.

Back to Resource Information


GENERAL MANAGER
John Binick joined the Hilton Houston Post Oak in June 2003, as General Manager. He has been
in the hotel industry for over 35 years.

Mr. Binick welcomes your group to the Hilton Houston Post Oak and is accessible as needed.

Back to Resource Information



                                                                                             26
GIFT CERTIFICATES
A gift certificate is a wonderful way to reward your attendees, staff or incentive event winners.
Please contact the Sales & Catering Offices for further details regarding the purchase of Gift
Certificates.

Back to Resource Information


GIFT IDEAS
http://www.hiltontohome.com/ - The Hilton Serenity Collection
http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise
http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection

Back to Resource Information


GOLF COURSE INFORMATION

Memorial Park Golf Course                        Hermann Park Golf Course & Driving Range
6501 Memorial Drive                              2115 North MacGregor
Houston, TX 77007                                Houston, TX 77030
713-862-4033                                     713-526-0077
www.memorialparkgolf.com                         www.hermannparkgc.com
6:30 a.m. – 7:30 p.m. / 7 days a week            6:00 a.m. – 7:00 p.m. / 7 days a week
18 holes                                         18 holes
Rate 70.3, Slope 116                             Rate 69.8, Slope 109
Please call for current green fees.              Please call for current green fees.

Back to Resource Information


GRATUITIES
Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be
rewarded for services performed as well as a supplement to an employee's income (gratitude).
Recommendations for housekeeping - $1.00-2.00 per day, Bellman - $1.00 per bag and
discretionary for above and beyond services provided for you. Disclosure: all gratuities not
outlined in the contract are discretionary. Service charges are not gratuities and will be
outlined in your contract. Service charges are not discretionary.

Back to Resource Information


GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.)
Manage room blocks proactively with automated cross-reference of group registration lists
against hotel reservations.
        Automates the process of all reservations booked within or around an associated group
        block


                                                                                              27
        Reduces exposure to attrition
        Ability to monitor booking pace
        No charge – it’s FREE

Back to Resource Information


GROUP CHECK-IN, ARRIVALS AND DEPARTURES
The Hilton Houston Post Oak has a specially designed group entrance to accommodate the needs
of your group. Ample room for bus loading and unloading. It is also conveniently located near
the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in
and convention registration, depending on your arrival pattern.

All coach arrivals will be directed to the group entrance, as the front entrance becomes easily
congested and large movements can be more efficiently accommodated at the group entrance.

Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental
charges, unless we have agreed to accept a letter of guarantee from your organization, and it is
on file at time of check-in.

If your guests are arriving via group transportation and an arrival manifest has been supplied, we
will be happy to have all of the rooms assigned in advance and key packets prepared. If your
guests will be arriving at scattered times throughout the day with no transportation arrangements
made or arrival manifest, we will assign rooms on a first-come, first-serve basis.

Back to Resource Information


GUEST LIST MANAGER
An on-line tool provided by Hilton to group customers that allows them to manage their group’s
reservations on-line and provides on-line guest list information.

Back to Resource Information


GUEST ROOMS
Each guest rooms has over 450 square feet and includes elegant furnishings, including 2
telephones, wireless internet access, individual climate control, sliding glass doors onto a
balcony, refreshment center, LaVazza coffee maker, hairdryer, television with cable movie
channels, MP3 clock radio, iron, ironing board and in-room safe.

The hotel’s current bedding breakdown is as follows:

# RMS           RM TYPE              DESCRIPTION
239             K1                   1 King Bed
97              Q2                   2 Queen Beds
17              D2                   2 Double Beds



                                                                                               28
10              K1RRC               1 King Bed Accessible Room
2               D2RRC               2 Double Beds Accessible Room
39              K1E                 1 King Bed Executive Floor
10              Q2E                 2 Queen Beds Executive Floor
6               D2E                 2 Double Beds Executive Floor
10              K1RRU1              1 King Bed 1 Bedroom Suite
12              D2RRU1              2 Double Beds 1 Bedroom Suite
2               K1ERU1              1 King 1 Bedroom Executive Suite
1               D2ERU1              2 Double Beds 1 Bedroom Executive Suite
1               K1ERC               1 King 1 Bedroom Executive Accessible Suite
2               K1ZRU1              1 King Presidential Suite

Texas state law and local enforcement of national fire codes mandate that there is a maximum of
four guests per room (adults/children).

Hilton is pleased to present “The Serenity Collection”, today’s premier bedding package
including pillow top mattress and luxury linens.

Back to Resource Information


GUEST ROOM DELIVERIES
The Concierge will arrange delivery of non-food or packaged deliveries to the guest rooms. The
charge for deliveries is as follows: under the door - $1.00 per room / $2.00 if personalized.
Deliveries inside the room - $4.00 per delivery. Envelopes and gift baskets may be handed out
over the Front Desk at $2.00 per item with prior arrangement.

Back to Resource Information


GUEST SERVICE HOTLINE
Guests with specific needs or requests may pickup a house phone and dial extension “0”.      A
hotel operator will direct your needs to the appropriate hotel contact.

Back to Resource Information


HAIR SALON
Visible Changes at the Galleria Mall ~ 5075 Westheimer ~ Houston, TX 77056 ~ 713-627-7234

Back to Resource Information


HHONORS FLOOR
Our Hilton Honors floors are located on 9 through 14. For our Gold and Diamond members
located on other floors, key access to the Executive Floor Lounge will be provided.

Back to Resource Information



                                                                                            29
HOSPITALITY DESKS
Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality
desks may be located in on the first or second floors near the group’s check-in. Phones may be
arranged in advance with either in-house extensions, dial #9 or direct dial numbers. Please note
that all hospitality desks may be taken down each evening and reset for the next day’s use.

Should you require a larger area for an office, storage or hospitality, please consult your
Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally
printed signs may be ordered in advance and placed in approved banquet areas.

Back to Resource Information


HOSPITALITY SUITES FUNCTIONS
Hospitality Suite service may be supplied by our Catering/Banquet staff or Room Service
departments. Open door hospitality suites are not allowed unless the Catering department is
servicing your event. Hospitality functions must abide by all established liquor laws as apply in
Texas Harris County. Liquor service must end at 2:00 am. Appropriate personnel are required
for the service of alcohol. Hospitality events requesting the service of food subject to
temperature control (heat and/or cold) must have appropriate hotel staff to monitor service.
Excessive clean up of hospitality suites may result in additional fees.

Back to Resource Information



HOTEL FACTS/HISTORY
The following is a fact sheet for the Hilton Houston Post Oak
       Address:                        2001 Post Oak Boulevard, Houston, TX 77056
       Telephone:                      713-961-9300
       Facsimile:                      713-623-6685
       Reservations:                   1-800-245-7299
       Website:                        www.houstonpostoak.hilton.com
       Managed By:                     Hilton Hotels Corporation
       Last Renovation:                April 2005
       Architects:                     Portfolio
       Awards:                         AAA 4 Diamond

Back to Resource Information


HOTEL MAP
Attendees may receive a map in their key packet when they arrive at the hotel. Your
Catering/Event Manager can customize the map for your guests to state your group name and
show locations and directions for your special functions for a fee.

Back to Resource Information


                                                                                              30
HOUSEKEEPING
Daily housekeeping services consists of general cleaning and take place between 8:00 a.m. and
4:30 p.m. Monday through Friday, and 9:00 a.m. to 5:30 p.m. Saturday and Sunday. Should one
of your guests require special times of service, requests may be made directly with
Housekeeping or your Catering/Events Manager.

The suggested housekeeping gratuity is $1.00 per day. Some groups may have the gratuity rate
predetermined in the contract and billed to the master account.

Each guest room is provided with several service amenities either at no charge or for a nominal
fee. These items include: an iron and ironing board, coffee makers, hairdryers, in-room safe,
bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and
roll-aways. Please note there is a maximum of four persons (including children) allowed per
room.

Back to Resource Information


IN CONJUNCTION WITH (ICW’S)
Any group hosting an In Conjunction-With Event is solely responsible for the coordination of all
charges and activities. The hosting convention must authorize all arrangements for meeting
space, assignments, food, beverage, etc.

Groups meeting In Conjunction-With a conference, but not part of the official convention
program who require meeting space and separate payment, are subject to standard payment
terms. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates
and will be subject to the hotel’s standard contract terms and conditions.

A listing of all ICW’s should be sent to the hotel no later than 60 days prior to the actual event,
so that they can be individually contacted by the Catering Department to set up food, beverage
and billing arrangements.

Back to Resource Information


INDEMNIFICATION
To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the
Hotel, Hilton, and the Owner, and their respective employees and agents against all claims,
losses or damages to persons or property, governmental charges or fines, and costs (including
reasonable attorney’s fees), arising out of or connected with your function, except those claims
arising out of the sole negligence or willful misconduct of the hotel.

Back to Resource Information




                                                                                                31
IN-ROOM DINING
Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage
service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room
Dining can be reached at extension 7367 in-house.

A variety of amenities are also available through room service.

Room Service charges a 20% service charge per order which is posted automatically on all
checks. There is also a delivery fee of $2.75 per order.

Back to Resource Information


INTERPRETATION/TRANSLATION SERVICES
A full list of translators located in the Houston area may be found at the following website:
www.thecityofhouston.com/translator/index.html

Back to Resource Information


INTERNET SERVICES
The Hilton Houston Post Oak provides numerous Internet Services. Hilton is our Internet
Service Provider for all guests’ networks and will answer any questions concerning your system.

Back to Resource Information


KEY CARDS
Please contact your Catering/Event Manager if you would like keys to any of your meeting,
office, or hospitality rooms. If you wish to have a lock changed there will be a $200.00 charge
per door/per room and you may be required to sign a hold harmless agreement.

Back to Resource Information

(Customized) KEY CARDS
Please contact your Catering/Event Manager if you would like custom keys for your group. They
are an excellent way to market your organization.

KEY HOTEL CONTACTS
The Hilton Houston Post Oak Managing Committee consists of the following people (subject to
change):

General Manager                              John Binick
Director of Operations                       Ron Grasgreen
Director of Food & Beverage                  Kam Sukhon
Director of Finance                          Deborah Cerrato
Director of Front Office                     Toya Brown


                                                                                                32
Executive Chef                             Malik Riley
Director of Housekeeping                   Jaime Morales
Director of Security                       James Seymour
Director of Engineering                    Larry Lyda
Director of Sales and Marketing            Cindy Paul
Director of Catering                       Margery Reinheardt
Senior Events Manager                      Davonna Arceneaux

Back to Resource Information

KIOSKS
The Hilton Houston Post Oak offers kiosk check-in and checkout as a convenience to our guests
and is located in our lobby. Our kiosks are user friendly and accept credit or HHonors cards.
Guests are able to retrieve room keys at check-in and a printed folio at checkout.

Back to Resource Information


KOSHER
The Hilton Houston Post Oak has a full service Kosher Kitchen, supervised by the Houston
Kashruth Association. The kitchen may be opened with an approved Mashgiach and supervision
based on catering events of 50 persons to 800 persons. We offer either a meat or dairy Kosher
Meals to our guests.

For single meals we may contact a local Kosher caterer to deliver freshly prepared Glatt Kosher
meals, or we have frozen prepared Kosher dinners, as well.

Please ask your Catering/Event Manager for Kosher suggestions.

Back to Resource Information


LABOR
The Hilton Houston Post Oak a non-union hotel.

Back to Resource Information



LAUNDRY/VALET – SEE DRY CLEANING
Dry cleaning services are available through the hotel Housekeeping Department, Monday
through Saturday (excluding holidays). In by 9:00 a.m. back by 6:00 p.m.

Coin Operated Laundry located 20 minutes from the hotel at 2021 Hillcroft. Open daily 9:00
a.m. to 10:00 p.m.

Back to Resource Information




                                                                                            33
LIMOUSINE SERVICES
Arrangements may be made to have a group VIP transported by our town car or van or through
an outside service. Please see the Concierge for information, time and cost.

Back to Resource Information


LINEN SELECTION
A variety of table linens are available for your various functions. If you desire specialty linen, or
would like quotes on theme-coordinated linens and chair covers, please consult your
Catering/Event Manager.

Linen colors (subject to change):
Floor length round linens in white, sand
90” Square overlays in white, black, pistachio, brick and sand
Napkins in white, black, sand, brick and pistachio

Back to Resource Information


LIQUOR LAWS
The State of Texas has strict liquor laws that must be followed by the Hilton Houston Post Oak.
Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were
purchased by the Hilton Houston Post Oak, no group may bring in their own alcohol to be
served. The legal drinking age in Texas is 21.

Your Catering/Event Manager may provide a copy of some of the applicable State of Texas
liquor laws upon request.

Back to Resource Information



LOADING DOCK
The loading dock is located at the east end of the hotel. The hours of operation are Monday
through Friday, 7 a.m. –5 p.m.

Dimensions:
1 Bay       16’ wide                                  Doorway        27’ Wide
            4’ Tall                                                  14’ Tall


Clearance to Service Elevators
Blast Header 7’                                       Doorway        5’ Wide
                                                                     7’ Tall


Back to Resource Information




                                                                                                  34
LOCAL INFORMATION
Please see concierge for a full list of area attractions.

MOVIE THEATERS
Edwards Greenway Palace                         AMC Studio 30
3839 Weslayan Street                            2949 Dunvale
Houston, TX 77027                               Houston, TX 77063


MUSEUMS www.houstonmuseumdistrict.org
Children’s Museum of Houston          Museum of Natural Science     Museum of Fine Arts
1500 Binz Street                      One Hermann Circle Dr.        1001 Bissonnet St.
Houston, TX 77004                     Houston, TX 77030             Houston, TX 77005
713-522-1138                          713-639-4629                  713-639-7300
www.cmhouston.org                     www.hmns.org                  www.mfah.org

The Health Museum                     Holocaust Museum              Contemporary Arts Museum
1515 Hermann Dr.                      5401 Caroline St.             5216 Montrose Blvd.
Houston, TX 77004                     Houston, TX 77004             Houston, TX 77006
713-521-1515                          713-942-8000                  713-284-8250
www.thehealthmuseum.org               www.hmh.org                   www.camh.org


HOUSTON THEATER DISTRICT
Please visit their website for show schedules - www.houstontheaterdistrict.org
   ♦ AD Players
   ♦ Alley Theater
   ♦ Broadway Across America
   ♦ Ensemble Theater
   ♦ Houston Ballet
   ♦ Houston Grand Opera
   ♦ Houston Symphony
   ♦ Stages Repertory Theatre
   ♦ Society for the Performing Arts
   ♦ Theater Under the Stars
   ♦ Wortham Theater

OTHER ATTRACTIONS:
Houston Zoo                                          Space Center Houston
1513 N. MacGregor Dr.                                1601 NASA Parkway
Houston, TX 77030                                    Houston, Texas 77058
713-533-6500                                         281-244-2100
www.houstonzoo.org                                   www.spacecenter.org

Back to Resource Information




                                                                                           35
LOST AND FOUND
It is the policy of Hilton Hotels Corporation to make every effort to return any found property to
its rightful owner. All found property in the hotel will be recorded and stored whether it is found
in a guestroom, public space, or any other area of your hotel. We will make every attempt to
determine the legitimate owner and return the found property. If the owner cannot be determined
within ninety days (or other time period specified by local law), the found property will be
disposed of in accordance with the state law. If no local or state law exists, or these agencies
decline involvement, the property shall be returned to the finder. This policy does not apply to
minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc.

Back to Resource Information



LUGGAGE STORAGE
Based upon availability, a banquet/meeting room may be set aside to store luggage for
individuals leaving later in the day. It is requested that the travel staff supervise these items, as
they will be stored at your own risk.

Back to Resource Information


MANAGER ON DUTY (M.O.D.)
For your convenience, a manager on duty is available 24 hours a day, 7 days a week and can be
accessed via the guest service hotline at extension “0”

Back to Resource Information



MAIL SERVICES
Stamps are for sale in our Gift Shop. If you have a large number of items that need to be mailed,
or require shipping materials, our Concierge can assist you with UPS, Federal Express or DHL
Services.

The US Mail is picked up from the mailbox on the first floor close to the Front Desk.

Back to Resource Information



MASTER ACCOUNTS
See Sales Agreement.

Back to Resource Information




                                                                                                  36
MEDICAL FACILITIES/SERVICES
Medical Services facilities nearby:

  Minor Emergency Care - Open 24 hours.
  St. Luke’s Minor Emergency Care
  5749 San Felipe
  Houston, TX 77057
  713-267-7100
  **Travel time from the hotel is about 4 minutes**

  Hospital / Urgent Care / Emergency Room - Open 24 hours.
  Hermann Memorial Southwest Hospital
  7600 Beechnut
  Houston, TX 77074
  713-456-5000

Ambulance - Available 24 hours a day
 Houston Fire & Rescue
 Houston, TX
 911

Back to Resource Information


MEETING ROOM CAPACITIES




Back to Resource Information



                                                             37
MEETING ROOM DELIVERIES
Hotel Bellmen or Housemen will deliver packages to meeting areas at no charge with the
exception of “Trade Show” or Exhibit functions. Drayage companies are recommended for
package handling on all trade shows. Otherwise, please see the Exhibitor’s Guide and or your
Event/Catering Manager for pricing details.

Back to Resource Information


MEETING ROOM RENTAL
See your Sales Agreement.

Back to Resource Information


MEETING ROOM SET STANDARD
Standard meeting rooms include the following items:

•   Banquet, classroom or round tables with
•   Linens
•   Pads and pens
•   Hard Candy
•   Ice water
•   Lectern
•   Risers as available

Basic meeting room set up is complimentary. Depending upon the extent of the setup
requirements, additional charges may be incurred. Please contact your Catering/Event Manager
for miscellaneous/electrical charge price sheets. All meeting rooms are non-smoking by City
Ordinance.

Back to Resource Information


NEWSPAPERS/PUBLICATIONS
Newspapers available in the hotel store are:
     USA Today
     Houston Chronicle
     The New York Times
     Wall Street Journal
Back to Resource Information



OFFICE EQUIPMENT/SUPPLIES
Whatever your business needs are, they can all be accommodated through our in-house
automated Business Center.


                                                                                         38
The Business Center is open 7 days a week, 24 hours a day and is conveniently located off the
main lobby with easy payment by credit card at the Business Center Kiosk. Services include
access to computers for internet use, color or black and white printing, fax machine and copying.

For large quick printing or copying jobs, we recommend calling:

Kinkos                            Office Depot                       Office Max
5616 Westheimer Rd                5134 Richmond Ave.                 6135 Westheimer
Houston, TX 77056                 Houston, TX 77056                  Houston, TX 77057
Phone: (713) 963-9899             Phone: (713) 552-1175              Phone: 832-252-8149

Back to Resource Information


OFF PREMISE CATERING
See your Event Manager.

Back to Resource Information



PACKAGE ROOM
The Hilton Houston Post Oak has specific storage for guest packages. Contact the Concierge for
personal package retrieval.

Back to Resource Information


PARKING
The Hilton Houston Post Oak offers self-parking in our adjacent garage at an hourly rate with a
maximum of $13.00 for all day/overnight parking. Valet Services are also available. Charges
are $9.00 for events and $24.00+ tax for overnight parking. Parking charges may be applied to a
master account if requested.

If you are planning a large movement or delivery of rental cars for a specific group event or
activity, please advise your Catering/Event Manager so that specific parking may be reserved.

Back to Resource Information



PERSONALIZED ON-LINE GROUP PAGE (POG)
POG is a personalized web page for your attendees to book reservations directly online.
      Available at all Hilton Family properties
      Customize with your program
      Customize with your logo
      No charge – it’s FREE

Back to Resource Information


                                                                                              39
PETS (POLICY)
Hilton Hotels are Pet Friendly and offer special services for your 4 legged friends. A cleaning
fee of $35.00 will apply per room for your pet. Service animals are always welcome and must be
accommodated.

Back to Resource Information


PHOTOGRAPHY
Wolfe Camera is a shop located 2 blocks from the hotel. Services include: film developing, one
hour developing and photo enlarging.

Wolf Camera
Sage Plaza
5161 San Felipe, Suite 180
Houston, TX 77056
Phone: 713-627-2689
www.ritzcamera.com

Back to Resource Information


PIANOS
The Hilton Houston Post Oak has 2 pianos for use in the banquet areas. Pianos are provided at
$50.00 each; however it is recommended that they be tuned prior to each use. The tuning fee is
$100.00 and requires advance notice. Pianos may not be lifted from the floor without the
services of professional piano movers. Fees will vary and generally include overtime fees for
late night removal after events.

If your group requires additional pianos or pianos in outdoor/alternate locations, your
Catering/Event Manager can rent them from an outside source.

Back to Resource Information


POOLS
Our outdoor pool is located on the second floor and may be accessed from the 2nd or 3rd floor.
Please note: No lifeguard is on duty.

Back to Resource Information


POST-CONVENTION MEETING
We encourage our customers to meet with our General Manager during or after the meeting to
provide and review feedback. Your Event Manager will coordinate a convenient time.

Back to Resource Information




                                                                                            40
POST EVENT REPORT
For meetings and conventions with more than 100 rooms on peak night, your Event Manager
will complete a Post Event Report. This report details room pick-up and food and beverage
revenues. The report is available to conference contacts on request.

Back to Resource Information


POSTING OF EVENTS
Details are listed on your Banquet Event Order.

Back to Resource Information


PRE-CONVENTION MEETING
In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-
convention meeting a day or two prior to your main group arrival. Please advise your
Catering/Event Manager as to who will attend from your organization and what a convenient
time would be for this meeting (time ranges from 30 minutes to one hour).

Please note that for smaller groups, a smaller more personalized meeting may be set up involving
key operational department heads.

Back to Resource Information


PRINTING SERVICES
Snappy Printing                                      All Printing
2912 Mangum                                          1305 Upland, Suite A
Houston, TX 77092                                    Houston, TX 77043
Phone: 713-688-9925                                  Phone: 713-465-4256
Fax: 713-681-7999                                    Fax: 713-465-7545
Contact: Bill McCroskey                              Contact: Abdul

Back to Resource Information


PRODUCTION GUIDELINES
Your Event Manager will provide you with the hotel’s Production Resource Guide.

Back to Resource Information



PUBLIC TRANSPORTATION
METRO is the Area Transit Authority that operates bus service in the Houston area. One-way
fare is $1.00. A Day Pass is $2.00 and gives unlimited usage for 24 hours from time of purchase.
The Houston Metropolitan Transit Authority (METRO) offers bus service available from the
south side of Terminal C at Bush Intercontinental Airport. From William P. Hobby Airport,


                                                                                                41
METRO offers bus service from curb zone 13 outside the baggage claim area in the lower level.
Please check the website for current rates and routes: http://www/ridemetro.org/.

Taxis are available from the hotel front door 24 hours a day and both airports.

Back to Resource Information


PYROTECHNICS
Hilton Hotels do not allow for hot or cold pyrotechnics in banquet rooms or foyers.

Back to Resource Information


RADIOS/PAGERS/NEXTELS
We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your
program. Please consult your Catering/Event Manager for assistance.

Back to Resource Information


RECYCLING
We are currently revitalizing our Recycling Program. Please consult your Event Manager.

Back to Resource Information



REGISTRATION ASSISTANCE
If additional staffing is needed for your activity or hospitality desk, please consult with your
Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice.

Back to Resource Information


REGISTRATION DESKS
Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality
desks are located on the first or second floors near the group’s check-in. Phones may be
arranged in advance with in-house extensions, dial #9 or direct dial numbers. Please note that all
hospitality desks may be taken down each evening and reset for the next days use.

Should you require a larger area for an office, storage or hospitality, please consult your
Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally
printed signs may be ordered in advance and placed in approved banquet areas.

Back to Resource Information




                                                                                               42
RESERVATIONS
 RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT & DELIVERY SYSTEM
 Expedited reservation processing straight from your rooming list into our system.
     Eliminates dual entry process
     Accurate and efficient reservations
     Supports 3rd Party Clearinghouses
     No charge – it’s FREE

Back to Resource Information



RESTAURANTS/LOUNGES
The Promenade - Hours: Breakfast & Lunch 6:30 am – 2:00 pm / Dinner 6:00 pm – 10:00 pm
  An American Grille for breakfast, lunch and dinner.
  Located on the first level adjoining the Lobby Bar.

The Brittany Bar - Hours: 11:30 am – 2:00 am
  An inviting pub-like atmosphere decorated with wood paneling and French oil lamps for
  relaxing. The Brittany Bar offers cable television and special events broadcast.
  Located on the first level adjacent to the Promenade Restaurant.

Room Service - 24 hours, seven days a week.

Back to Resource Information



RESTAURANT RESERVATIONS
Reservations are strongly recommended for all restaurants in the hotel and in Houston. See the
hotel Concierge for area restaurants and assistance in making a reservation.

Back to Resource Information


RESTROOMS
Public restrooms are located in the following areas:
• 1st Floor -- off the main Lobby
•   1st Floor – next to the Promenade Restaurant
•   2nd Floor – near to the elevators

Back to Resource Information


RESUMES
Please see resume questionnaire under FORMS.

Back to Resource Information



                                                                                           43
RIGGING
Your Event Manager will provide you with the Production Resource Guide.

Back to Resource Information


ROBES
Robes are available upon request for use in the hotel.

Back to Resource Information


ROPES/STANCHIONS
Ropes and Stanchions- • 11 stanchions with connecting rope.

For more information on banquet equipment, please see your Catering/Event Manager.
Back to Resource Information



ROOMING CODES/ROOMING LISTS
Following are the room categories that are utilized by the hotel’s reservations department. It will
assist us if you use these codes on the rooming lists you send to the Hilton Houston Post Oak.

King bed                              Two Doubles                   Connecting rooms
Rollaway bed                          High floor                    Low floor
Handicap accessible room              Same floor                    Away from elevator
Away from ice machine                 Poolside                      Executive level

Back to Resource Information



SAFES/SAFE DEPOSIT BOXES
Safety deposit boxes are available through the Front Desk.

Back to Resource Information


SECURITY
If required, in our sole judgment, in order to maintain adequate security measures in light of the
size and/or nature of your function, you will provide, at your expense, security personnel
supplied by a reputable licensed guard or security agency doing business in the city or county in
which we are located, which agency will be subject to our approval. Such security personnel
may not carry weapons. Charges for security are the client’s responsibility. All security
personnel must be paid directly by the organization.

Back to Resource Information



                                                                                                44
SHIPPING AND RECEIVING
Packages for functions may be delivered to the hotel up to one week prior to the
event/convention. Arrangements must be made through your Catering/Event Manager for
storage. Please note that the hotel storage facilities are extremely limited. Please do not ship
valuables. We cannot be responsible for contents.

Shipping and Receiving hours are from 8 am – 5 pm, Monday through Friday. Saturday
deliveries must be coordinated in advance. Please contact your Event Manager/Catering
Manager for applicable fees and service charges.

Labor fess to move items to/from meeting area is determined based on the quantity and size of an
item. Please contact your Event Manager/Catering Manager for applicable fees and service
charges.

When shipping materials to the hotel, please include the following information on all packages to
insure proper delivery and storage.

Conference Name:
Event Dates:
Client / Guest Name:
Hold for Arrival: (arrival date)
Attention : Your Catering/Event Manager’s Name
Hilton Houston Post Oak
2001 Post Oak Boulevard
Houston, TX 77056
Phone 713-961-9300
Fax 713-961-1557
Number of packages in that shipment

We also recommend that you have a packing slip both inside and outside of each package.
Guests will be responsible for the packing and return of all packages.

Receiving, handling and shipping charges may apply. No COD packages will be accepted. The
Hotel policies on safe package handling are based on advice from the United States Postal
Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

Storage frees for pallets/skids are $150.00 each. Please contact your Event Manager/Catering
Manager prior to shipping for weight limits.

Drayage Services may be required for groups/events with large number of packages and or
exhibits. The following companies provide exhibit design, setup/teardown, storage and
transportation.
        Freeman Company 1-800-453-9228
        TransAmerica Convention Services 281-260-7200



                                                                                              45
Drayage services are required for groups with large shipments and Expo’s. Please contact your
Event Manager/Catering Manager prior to shipping.

Shipping from the Hilton Houston Post Oak
The Hilton Houston Post Oak is available from Fed Ex, UPS and DHL. Please see the Concierge
for pick-up and delivery schedules. Please be sure all packages are labeled appropriately for
pickup.

Shipping and handling charges may apply. Fees for shipping are $2.00 per box provided we are
given proper information for shipping. NOTE: Shipper is required to pay for shipping via –
Company Account with preferred carrier, credit card or charged to the existing group master.

Back to Resource Information


SHOE SHINE
See Hotel Concierge.

Back to Resource Information



SHOPPING

The Galleria
5015 Westheimer
Houston, TX 77056
713-622-0663
.3 miles from hotel

The Galleria has established itself as the #1 shopping and tourist destinations in Houston.
Set beneath spectacular glass atriums, The Galleria features more than 375 fine stores and
restaurants, an impressive ice rink. This world-class shopping complex showcases the best names
in retailing including Neiman Marcus, Cartier, Gucci, Macy's, Tiffany & Co., Saks Fifth Avenue,
The Sharper Image, Ralph Lauren Collection, St. John, and Houston's only Nordstrom.
Restaurants located within the Galleria include Kona Grill, La Madeleine and Fox Sports Grill.
With 2.4 million square feet of retail space, and a variety of restaurants, The Galleria is a city
within a city.

Uptown Park
Uptown Park is conveniently located in the Uptown/Galleria area of Houston. The center is on
Uptown Park Blvd. at the northwest corner of Post Oak Blvd. and Loop 610, just north of San
Felipe.

European elegance meets Texas style at Uptown Park. The center is lined with shops, boutiques
and cafés that create an intimate atmosphere with an emphasis on charm. Lush with fountains,
detailed architecture and lavish landscaping, the surroundings are warm and inviting.



                                                                                               46
Restaurants in Uptown Park include McCormick & Schmick’s, Uptown Sushi, Arturo’s Uptown
Italiano, Café Express, Andre’s Tea Room, Champps American Grill, Potbelly Sandwiches,
Crave Cupcakes and The Tasting Room.

Back to Resource Information


SIGNAGE/BANNERS
The Hilton Houston Post Oak takes pride in the condition and aesthetic appearance of our
facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask
of you during your stay:

Only professionally printed signage is allowed in the meeting/convention areas. These signs can
be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the
meeting rooms.

No banners can be hung along the walls of the Public Areas. Banners may be hung from the
skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor
to hang the signs at a fee of $75.00 per hour required.

In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit.

Back to Resource Information


SITE INSPECTION/PRE-PLANNING
Contact the sales department to determine the availability of complimentary accommodations for
site inspections prior to group events.

Menu tastings may be held only after signed contracts have been received corresponding to the
specific event. It is the hotels discretion to decide if a tasting will be provided for standard menu
items. Tastings are limited to served luncheons or dinners and a limited number of buffet items
only. We will not prepare to make more than one sample of any banquet plate and will prepare
not more than three selections in order for a decision to be reached. Tasting selections will vary
from final actual menu presentation, based on the size of the event. Tastings require a minimum
of one weeks notice and are based on the culinary staffs schedule within 14 business days of any
function.

Back to Resource Information

SMOKING
The Hilton Houston Post Oak is a non-smoking hotel. Please note that restaurants and clubs in
the Houston area are non-smoking.

Back to Resource Information




                                                                                                  47
SOUND SYSTEM
Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your
Catering/Event Manager with questions. There may be fees assessed for certain hookups as well
as hourly labor charges.

Back to Resource Information


SPECIAL MEAL REQUESTS
Please consult with your Catering/Event Manager for any special meal requests. The Hilton
Houston Post Oak’s Executive Chef is pleased to accommodate your requests to the best of his
abilities.

Back to Resource Information


STORAGE
Storage for your advance boxes and convention supplies is quite limited at the Hilton Houston
Post Oak. If you are anticipating shipping a large volume of materials, we suggest you consult
your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in
your office or hospitality room set up. Hotel cannot provide security. If shipping valuables,
please make arrangements to hire and pay for outside security.

Back to Resource Information


SUITES
The Hilton Houston Post Oak hotel has 26 luxurious one bedroom suites. There are 2 suites
located per floor throughout the entire hotel.

Each suite has over 750 sq. ft. and includes elegant furnishings, including 2 telephones, wireless
internet access, individual climate control, sliding glass door onto a balcony, sitting area, wet bar
with refrigerator, refreshment center, Lavazza coffee maker, LaSource by Crabtree & Evelyn
amenities, television with cable movie channels, MP3 Clock radio, iron, ironing board and in-
room safe.

The Presidential Suite has a wood-floored entry, formal and informal living rooms, dining room,
wet bar, guest bath, master bath with jacuzzi, separate shower and dressing area.

The Memorial Suite has a stand alone parlor with dining area including refrigerator, comfortable
living area a large walk out balcony. The parlor has 1.5 bathrooms. Two bedrooms are available
to attach to this room.


# RMS           RM TYPE               DESCRIPTION
10              K1RRU1                1 King Bed 1 Bedroom Suite
12              D2RRU1                2 Double Beds 1 Bedroom Suite



                                                                                                  48
2               K1ERU1                1 King 1 Bedroom Executive Suite
1               D2ERU1                2 Double Beds 1 Bedroom Executive Suite
1               K1ERC                 1 King 1 Bedroom Executive Accessible Suite
2               K1ZRU1                1 King Presidential Suite

Back to Resource Information


TAXES
The current Texas State Sales Tax is 8.25%. The current Texas State Hotel Tax is 17% (includes
state tax).

All goods and services are subject to state tax including but not limited to food, beverage, labor,
and gratuities.

Alcohol is subject to 15.96% reimbursement, paid to the Texas Alcohol Bureau of Control.

Back to Resource Information


TAXICABS
If you wish to take a cab from the George H. Bush Intercontinental Airport, estimate a $50.00
zone fare to or from the hotel. If you wish to take a cab from the William P. Hobby Airport,
estimate a $40.00 zone fair to or from the hotel. Taxi cabs may be found curbside outside the
lower level baggage claim areas of each airport. Our guest service agent will be happy to secure
a cab for your return trip to the airport

♦ City ordinance authorizes the cab driver to add an additional $1.25 departure fee to the total
  fare.
♦ Two or more passengers going to the same destination shall only be charged one fare
♦ Late night surcharge - $1.00 per trip (8pm to 6am)
♦ Senior citizens 10% discount

Back to Resource Information


TEAM MEMBER RECOGNITION
“Catch Me At My Best” is our team member recognition program. This program runs from June
until the end of September each year. Guest can recognize team members who deliver
exceptional service. Please see the front desk for a card to fill out.

Back to Resource Information


TELEPHONES/TELECOMMUNICATIONS
The following types of telephones are available for hotel guests, meeting and convention
attendees and administrative staff.   Please advise your Telecommunications Department or
appropriate team members, if you need the use of a phone for your program.


                                                                                                49
House phones
•   Used for in-house call only – complimentary
•   Dial “9” lines: installation fee of $75.00 plus tax plus the price of calls. Dial “9” lines can
    be used for local and toll-free calls, long distance, minimal PC and fax can work as well.

DID Lines
The installation fee is $125.00 plus tax plus price of all calls. DID lines can be used for Long
Distance, minimal PC and fax can work as well.

Speaker phones may be added to your direct dial phone line for a fee.

B1 Telephone Lines
Outside line, not connected to the hotel switchboard. (Dedicated Number)
This line should be ordered when a client requires continuous use for PC, faxing or will be using
the phone to make outside calls on a constant basis. (Call for price quote)

Internet Access
Broadband Access – T1.5 or greater (Call for price quote)
DSL (Call for price quote)

Guest Room Calls

Type of Call                          Instructions                           Rates

Direct Dial-Bill to Room

EMERGENCY                             9+911                                  No Charge

Room to Room                          Floors 2-9: Touch 7 + Room #           No Charge
                                      Floors 10-13: Touch Room # Only        No Charge

Local                                 9 + Area Code + Local #                Local Rate

800/888/8xx toll free                 9 + 1 + Number                         Local Rates may apply

Long Distance                         8 + 1 + Area Code + Number             Rates will apply

International                         9 + 011 + CC + CC + Number             AT&T
                                      Operator assisted rate (by country)


Local, Long Distance and International Calls will be billed to your account only when the call is
answered. Long distance surcharge and taxes are added to each call. Other fees may apply,
please refer to the rate card in your guest room.




                                                                                                50
You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator
for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and
Operator Services. You have the right to reach other long distance carriers from the telephone,
and you may do so by dialing the access code provided by that carrier. Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;
CCB Room 6202; Washington, DC 20554.
State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223
800-342-3377

Voice Mail
Voice Mail enables you to receive your messages when you are outside the hotel and even after
you have checked out.
   To hear messages, if the red light is flashing on your guest room telephone:
   1. Lift the receiver
   2. Press MESSAGE key.
   3. Follow recorded instructions.
Should you require assistance while using Voice Mail, simply press the “0” key at any time.

Integrated Services Digital Network (ISDN)/T1 Speeds
128kb lines for Internet access                    $350.00 for up to 4 users,
                                                   $25.00 per additional users
Higher speed ISDN lines available                  (Inquire)
1.5 megabyte (options)                             (Inquire)

Video Teleconferencing
Video conferencing equipment is available for rent and can be installed in some of the public
space, please inquire with your Catering/Event Manager.

Back to Resource Information

THEME PARTIES
The Hilton Houston Post Oak is proud to present a complete package of signature theme parties.
Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and
most popular menus and productions.

Back to Resource Information

TOURS/SIGHTSEEING
Arrangements and billing can be made directly with the following companies for offsite tours
and/or activities in Houston and the surrounding areas:

Cosmo Cool Concepts            713-863-1800
Destination Houston            832-912-1082
Houston Tours                  713-988-5900

Back to Resource Information



                                                                                            51
TRASH REMOVAL
Charges will apply for the removal of excess trash based on hotel staff’s time and local trash
removal fees.

Back to Resource Information



TUXEDOS/FORMAL WEAR
If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event
Manager in advance.

The following companies offer tuxedo rentals:
Al’s Formal Wear
1801 Post Oak Blvd., Suite 1-A
Houston, TX 77056
713-622-5700    www.alsformalwear.com

Back to Resource Information


VOICE MAIL
All guest rooms have a voice mail message service. Group voice mails may be left; however,
please note that this process is time consuming as each room number needs to be programmed
individually. Therefore, labor fees may be assessed. For messages in excess of 10 rooms, a
service charge of $1.00 per room will be assessed. Please discuss any specific requests with your
Catering/Event Manager.

Back to Resource Information


WEATHER
Depending on the season, the weather in Houston varies from an average low of 45-55 in winter
to 80-95 in summer. Before visiting the Hilton Houston Post Oak, we recommend that guests
check the local listings to determine the weather conditions.

Back to Resource Information

WHEELCHAIRS
If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest
requests that we rent a wheelchair, please note that we can coordinate the rental, but will be
unable to cover the expense.

The following companies have wheelchairs for rent:
Wheelchair Getaways of S. Texas
Phone:    1-866-616-8267
Website: www.wheelchairgetaways.com/franchise/texas_houston/home.htm



                                                                                                 52
Jansen Medical Supply
6125 W. Sam Houston Parkway North, Suite 201
Houston, TX 77041
Phone:    713-896-4050
Website: www.jansenmedical.net/Wheelchair-and-Scooter-Rentals-in-Houston-TX-p-4.html

Back to Resource Information


WIRED PAYMENT
If you would like to have payment wired, please notify your Catering/Event Manager, and
instructions will be faxed/emailed to you.

Back to Resource Information


WORSHIP SERVICES
The following is a list of nearby locations.

ASSEMBLIES OF GOD                              CHURCH OF CHRIST
Braeswood Assembly of God                      Christ Church Cathedral
10611 Fondren                                  1117 Texas
Houston, TX 77096                              Houston, TX 77002
713-777-1561 - 9.0 miles                       713-222-2593 - 9.2 miles

BAPTIST                                        W. University Church of Christ
First Baptist Church                           3407 Bissonnet
7401 Katy Freeway                              Houston, TX 77005
Houston, TX 77024                              713-666-3535 - 4.2 miles
713-681-8000 - 3.1 miles
                                               EPISCOPAL
Second Baptist Church                          St. Martin’s Episcopal
6400 Woodway                                   717 Sage
Houston, TX 77057                              Houston, TX 77056
713-465-3408 - 3.2 miles                       713-621-3040 - 1.4 miles

CATHOLIC                                       LUTHERAN
St. Michael Catholic                           Faith Lutheran Elca
1801 Sage                                      4600 Bellaire
Houston, TX 77056                              Bellaire, TX 77401
713-621-4370 - 0.6 miles                       713-664-3048 - 6.84 miles




                                                                                       53
METHODIST                                          713-526-5377 - 5.2 miles
First United Methodist                             SYNAGOGUES
1320 Main                                          Congregation Beth Israel
Houston, TX 77002                                  5600 N. Braeswood
713-652-2999 - 9.2 miles                           Houston, TX 77096
                                                   713-771-6221 - 7.0 miles
MOSQUES – MUSLIM
Islamic Society – Greater Houston                  Congregation Beth Yeshurun
3110 Eastside St.                                  4525 Beechnut St.
Houston, TX 77098                                  Houston, TX 77096
713-524-6615 - 3.0 miles                           713-666-1884 - 5.2 miles

NON-DENOMINATIONAL                                 United Orthodox
Lakewood Church                                    9001 Greenwillow St.
3700 Southwest Freeway                             Houston, TX 77096
Houston, TX 77027                                  713-723-3850 - 5.9 miles
713-635-4154 – 2.8 miles
                                                   Houston Congregation – Reform
Unity Church of Christianity                       801 Bering Dr.
2929 Unity Drive                                   Houston. TX 77057
Houston, TX 77057                                  713-782-4162 - 2.0 miles
713-782-4050 - 3.6 miles
                                                   PRESBYTERIAN
ORTHODOX                                           Central Presbyterian
Greek Orthodox                                     3788 Richmond Ave.
3511 Yoakum                                        Houston, TX 77046
Houston, TX 77006                                  713-621-2424 - 2.7 miles

Back to Resource Information


ZIP-OUT CHECKOUT
With Zip Checkout, your room folio is at your door early in the morning of your departure.
Simply verify the charges, use the television remote or dial extension 24 to Checkout. Please
leave your keys in the room. If you are not departing the hotel immediately, luggage storage can
be arranged at the bellman’s desk.

Back to Resource Information




                                                                                             54

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:7
posted:10/3/2012
language:English
pages:54