Riverina Institute Assessment Plan for: ICAT4221B Locate equipment, system and software faults Training Package: ICA05 – Information and Communications Technology Assessment Context This unit will be taught in a TAFE class in face to face mode with some self paced flexible work involving both online and offline study. Grading Competency Graded Criteria for performance level grading The following Critical Aspects of Evidence are performance indicators for learners to gain a “pass” based on the assessment methods. Demonstrate the ability to choose the best fault finding method for a situation/scenario, and apply it in a structured, methodical manner. Score 50+ on written test. Graded assessment only applies after competency is achieved on first attempt of the assessment. To achieve a Credit, the learner will need to demonstrate: discretion and judgment in project work, initiative in problem solving advanced relevant theoretical skills additional skills Cover all requirements for a “pass” level (see above). Score 70+ on written test. demonstrate ability to understand and interpret requirements without assistance. demonstrate some high level understanding of necessary skills to complete tasks demonstrate a high level of research ability ability to be a positive and supportive member of a group (where applicable) consistently shows a positive approach to mastering a task independently demonstrate ability to consistently self assess to achieve outcomes to meet situation criteria ability to plan and prioritise workload unsupervised demonstrate consistently a high quality with presentation of own work consistently reliable and responsible for own outputs at a high level To achieve a Distinction, the learner will need to demonstrate: consistent motivation in project work, assisting peers, instructing others in-depth relevant theoretical knowledge of a high standard extensive and advanced range of skills interpretation and analysis of available information, using discretion and judgment creativity and innovation independent learning All performance indicators set for “pass” and “credit” levels (see above). Score 83+ on written test. demonstrate superior ability to understand and interpret requirements. consistently demonstrate in-depth understanding of all tasks involved in learning demonstrate extensive skills in completing tasks demonstrate a superior level of research ability demonstrate ability to be self motivated demonstrate ability to consistently self assess own and others performance in achieving outcomes demonstrate ability to recall appropriate skills using own initiative consistently shows ability to be a positive and supportive member of a group (where applicable) demonstrate consistent ability to solve problems demonstrate a superior level of verbal and written communication skills consistently demonstrates in-depth understanding of subject material demonstrates at exceptional level the ability to transfer learning to tasks without guidance demonstrates the ability to build on own research to achieve at exemplary levels consistently performs tasks to best practice over and above industry standards exceptional high level of presentation skills demonstrates team leadership skills (where applicable) demonstrates high level of clear and accurate communication Assessment Events Assessment Assessment Weighting Sequence/Due Date Method/Tool Aspects of Evidence Method/Tool % No 25/3/2010 1 Practical 1,2,3,4 80 25/3/2010 2 Theory 1,2,3,4 20 You will receive feedback on the assessment event within two weeks of the due date of the event of each event. Written by: Susan Kelly Date: 7 February 2008 Amended by: Daniel Winson Date: 1 February 2010 National Training Information Service NTIS is the official national register of information on Training Packages, Qualifications, Courses, Units of Competency and Registered Training Organisations (RTOs). The NTIS site contains full details of competencies. http://www.ntis.gov.au Critical Elements 1. Choose the most 1.1 Analyse and document the system that requires appropriate fault troubleshooting finding method 1.2 Identify and apply specifically designed troubleshooting tools for the system 1.3 Investigate and record generic cyclic fault finding tools 1.4 Obtain required specialist tools appropriate to the work 2. Analyse the problem to 2.1 Collect all data relevant to the system as well as signs and be solved symptoms of the problem 2.2 Organise the collected data to enable an understanding of the status of the system 2.3 Analyse the data to determine that there is a problem, and the nature of the problem 3. Define the causes of the 3.1 Create a list of probable causes of the problem problem and create a plan of action 3.2 Organise causes in order of likelihood 3.3 Formulate a solution or rectification 3.4 Rectify probable causes, testing for the success of the solution and record results 4. Review problem and 4.1 Test the system to ensure the problem has been solved and system status record results 4.2 Document the problem, its signs and symptoms, and the ultimate solution and load to database of problems/solutions for future reference Required Knowledge • Broad knowledge of help desk and maintenance practices • Current industry-accepted hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas • Broad knowledge of the role of stakeholders and the degree of stakeholder involvement • Broad general knowledge of the client business domain • Detailed knowledge of the system’s current functionality • Broad knowledge of quality assurance practices • One or more change management tools • Broad knowledge of system testing • Broad knowledge of some change control procedures • Detailed knowledge of the system under modification. Required Skills • Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives • Communication skills in relation to analysis, evaluation and presentation of information • Teamwork skills involving the contribution to solutions and goals of a non-routine or contingency nature • Group facilitation and presentation skills in relation to transferring and collecting information and gaining consensus • Negotiation skills in relation to other team members and applied to a defined range of predictable problems • Report writing skills for business requiring depth in some areas, analysis and evaluation of information in a defined range of areas • Change management skills in relation to maintaining the continuity of IT operations and business functions • Customer service skills in relation to reviewing change procedures • Skills in handling difficult clients in relation to reviewing change procedures • Conflict resolution skills in relation to reviewing change procedures • Risk analysis skills in relation to reviewing change procedures • Low level training needs analysis skills • Low level programming skills.
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