Examine Your Fleet Management
The Australian transport industry is quite lucky for
having a number of sources of fleet management
software. Managing their overall operations becomes
easier with the help of such software, and so companies
are willing to invest on it. But there's a problem with
purchasing this kind of program—it often becomes a
decision of "who approaches first" or what company
"seems" like it will deliver.
But regardless of your need, transport software or an
overall management program, it is best to examine the
provider. This simply means you must go beyond
accepting who makes the first offer to your company.
This means being able to look at your options and being
able to scrutinise each provider to get a better idea on
who should you deal with. Here are a few ideas on how
you can go about examining your fleet management
First, it must have a network of hardware providers it can
refer or contact on your behalf. Most sellers focus solely
on software side of transport management but others
offer the complete solution by referring hardware vendors.
Some software providers also offer services wherein they
source the hardware on your behalf. For instance, the
system requires you to install GPS tracking tablets on
your trucks. It would be more convenient if the software
company can provide you with names of the companies
where you can buy GPS. Software company will know
what equipment works best with their transport software,
therefore eliminating—or at least minimising—possible
glitches due to incompatibility. It also spares your
company from spending more time sourcing materials.
Second, the fleet management software provider must
allow customisation to suit your exact needs. In most
cases, transport companies needing a management
solution are often forced to adapt to the program
instead of the other way around. This makes it difficult
to transition from old management programs to the new
one, and will definitely carry a longer and steeper
learning curve for personnel who will use the software.
That is why choosing a provider that can tweak the
product to specifically suit your company's needs is a
good move. Make sure to ask too if the provider also
offers complimentary education and training for your
staff. Their job, after all, must not end with the
installation of the software in your network.
Finally, choose a provider that is always forward looking.
This seems like a tough task: how to determine if you're
dealing with a company that looks forward to the future.
But, there are always clues. For instance, ask if their
primary transport software offering has a roadmap. Ask
when the next version is expected to come out. What
version are they offering now? Are they offering a modular
suite wherein you can purchase just the modules that you
need for now and then just add mode modules as you
expand in the future? If the answer to these questions is a
yes, then, you've found a forward thinking provider of fleet