Consultation Pack 4: Day Care Services
For the attention of service users, carers, staff, care service providers, partners and the
interested public in Bolton.
Large print, translations, text-only and audio formats of this information pack can be produced
on request. Please call 01204 334059 or email email@example.com
Bolton Council has to change the way in which adult social care is provided because:
The amount of funding available is being reduced;
The demand for services is increasing, because our population is changing e.g. more
older people; and
People will begin to exercise the choice and control they get from taking a “personal
budget” rather than having council arranged or provided care.
A range of proposals have been developed across all service areas. We now wish to consult
with service users, carers, staff, care service providers, partners and the wider public on these
proposals before making final recommendations to the elected Councillor with responsibility for
Adult and Community Services (the Executive Member), who will then take the final decision on
how we go ahead.
The principles behind these proposals have been:
Wanting to retain as much service provision as possible within the funds available
Taking a measured approach to managing with less – going for a three year
programme of change so people know what’s coming
Building quality and the safeguarding of vulnerable people in everything we do.
Although our funding is being reduced, we still hold a clear vision of what we want as the
outcome for people who come into contact with adult social care; we want them to be able to
“It’s quick and easy to find your way through the care and support system”
“I’ve been the one deciding what works for me - it’s been my choice”
“I’ve been able to find the right kind of care and support to meet my needs”
This consultation will commence on 22 July and conclude on 14 October 2010. All
questionnaires should be submitted to the council by the 14 October. You can respond to this
consultation by completing the questionnaire provided online at
www.bolton.gov.uk/socialcare or by returning a paper copy to the freepost address below:
Consultation and Research Team
2nd Floor, The Wellsprings
Bolton, BL1 1US
If you want to complete the questionnaire by telephone you can call the Consultation Helpline
on 01204 334059 (9am-3pm). Our staff within social care services will also be able to provide
support to service users to ensure they are able to participate in the consultation.
We will also be running drop-in information sessions where people can come and get more
information, ask questions about the proposals, and give us their views in person. These
events take place at:
Thursday 26 Aug 1pm – 3pm Thicketford Centre (for Carers only)
Thicketford Road, Bolton, BL12 2LW
3pm – 6pm Lancaster Suite, Town Hall
Bolton, BL1 1RU
Tuesday 31 Aug 11am – 2pm Horwich Resource Centre Hall, Beaumont
6pm – 9pm Road, Horwich, BL6 7BG
9am – 12noon Farnworth Town Hall, Market Street,
Bolton, BL4 7PD
Saturday 4 Sept 11am – 2pm Lancaster Suite Town Hall
Bolton, BL1 1RU
Tuesday 7 Sept 6pm – 9pm Horwich Resource Centre Hall,
Beaumont Road, Horwich, BL6 7BG
Thursday 9 Sept 3pm – 6pm Brookfield Suite, Masonic Hall,
Peel Street, Westhoughton, BL5 3SP
Once the consultation is complete we will summarise the feedback received and use this to
inform our final recommendations to the Executive Member in October. Once the decisions
have been taken we will share the details with all interested parties, as well as updating
regularly on progress made.
In addition to the information within this consultation pack, a copy of the full Executive Member
Report, and the Equality Impact Assessment are also available on our website at:
How do Bolton do things now?
Day Services in Bolton are currently provided to over 500 people with disabilities, mental health
needs or older people. There are currently 15 different day services at different locations
across the borough; 13 are provided directly by the council and two are provided by voluntary
sector organisations. Six Day Services are provided for older people, six are provided for
people with learning disabilities and three are provided for a mix of people with different
disabilities or mental health needs.
Day Services support people who may find it difficult to manage in their own homes all the time,
but through support, care and social contact we can help keep them independent.
What might change and when?
Proposal - to commence a review of Day Services, working with service users and families to
identify alternative provision, with a view to closing or replacing existing provision by March
Meeting the care needs of the people that use these services remains a priority for us.
We need, however, to undertake a review of the services for a number of reasons:
As more service users take up “personal budgets” they are likely to want to access a
wider range of services to meet their individual care and support needs, compared to
the current range provided;
There is a national and local trend away from this style of provision;
The costs of the in-house service are high;
As people take up personal budgets we are left with less money to run in house
services – making them harder to maintain.
We will therefore undertake a review of this service area over the next six months with a report
back to the Executive Member by January 2011 to recommend how we could do things
differently. The intention would be to close or replace the current in-house day service provision
by March 2013.
As part of the review we will regularly involve service users and carers/families who can give us
their views along the way. This is a very important part of this process – we need to understand
the wide range of different needs if we are going to make sure that what is provided in the future
works for our diverse range of service users.
Frequently asked questions
What will this mean for service users?
This will mean changes, but we will make these changes at a measured pace, and we will work
with people to design the future of provision. We are telling people now because we want them
to be involved properly. We don’t want to come up with something “behind closed doors” that
doesn’t meet people’s needs.
What will this mean for staff?
This will depend on the outcome of the review, and what people want and need in the future.
We may look to buy in services from new providers, which may mean staff transferring to new
employers. Some services might not be provided in the future, which would mean staff job
losses. We are doing this over time to make sure that we can hear the views of staff, and to give
as much time as possible to work with staff who might be affected and find alternatives for them
if we can.
What will this mean for our partners and providers?
There may be opportunities for providers to work with us providing other forms of care to
develop Day Services that meet users’ needs. There may also be opportunities to develop
specially tailored services e.g. where small groups of users choose to put their personal
budgets together – we will actively explore this as part of the review.
How has the council considered the impact this might have on different groups –
particularly vulnerable groups – so far?
The council carries out regular reviews of how big changes might impact on specific groups
including older people and people with disabilities – these are known as Equality Impact
Assessments. The Equality Impact Assessment for this proposal can be viewed at
What are personal budgets and how can I use it to meet my needs?
Personal budgets are a new way of delivering social care, enabling people to have more
independence and more choice and control over how their care needs are met.
A personal budget is a pot of money allocated to an individual with assessed social care needs
to cover the cost of the care and support required to meet those needs. What services a person
receives using this budget is decided by the person themselves, not by the council. The money
can be taken as a cash payment or the council can manage some, or all, of the personal budget
to plan and buy services on behalf of the person.
The Government have asked that all councils start to provide personal budgets to at least some
of the people who are newly assessed with care and support needs by October 2010. Bolton
will start to pilot personal budgets with some newly assessed people from 4 October, and then
start to introduce them to all newly assessed people and people already receiving services from
next April. We hope that by April 2012, everyone will have a personal budget that they can
control and use this money in the best way to suit their personal circumstances.
My relative is very dependent on the day service and it will be difficult to cope with any
change. What will you do to support service users?
We will ensure that all service users and their carers/families are kept informed of the outcome
of the review and any changes that will happen as a result. We will make it very clear how any
changes will be implemented and will work closely with all service users and their
carers/families to ensure their care needs continue to be met in the future. We will help you to
consider the alternative options that will best meet your needs.
How can I get involved in the reference group that will help decide any changes that are
We are very keen for as many service users and their carers/families to get involved in the
service review. Please contact the Consultation helpline on 01204 334059 or email
firstname.lastname@example.org to find out more about how to get involved.