AnnualReport2008 2009

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AnnualReport2008 2009 Powered By Docstoc
					                                       ANNUAL REPORT
                                       2008/2009
                                       AND CONTACT LIST POSTER

                            North Derbyshire Women’s Aid, West Bank House,
                            Albion Road, Chesterfield, Derbyshire S40 1LL


CHAIRS REPORT
North Derbyshire Women’s Aid’s (NDWA) focus during 2008/09 continued to be on its
objectives of providing high quality, accredited and innovative services for people who have
experienced and/or are experiencing domestic abuse. The commitment, skills and
professional competence of all staff have been central to the organisation’s work. I would like
to thank everyone for their hard work.

Demands on NDWA services continued to grow. This is evidenced by the increase in the
number of referrals for women who, in addition to their domestic abuse related needs, had
other complex needs particularly concerning their mental health. The change in focus from
victim to perpetrator by Derbyshire Police’s Domestic Violence Unit has also led to a
considerable increase in referrals to the Independent Domestic Violence Advocacy (IDVA)
service.

Other important developments this year included the establishment of dispersed refuge
accommodation, in partnership with South Yorkshire Housing Association, and, following the
amendment to our Memorandum and Articles of Association, the provision of some support
for male victims of domestic abuse. The NDWA website was also successfully launched.

The refuge service and floating support service achieved 4 ‘A’s and one ‘B’ in the Quality
Assessment Framework for Supporting People. The “New Step” Befriending Service was
awarded the nationally recognised “Approved Provider Status” I would like to thank all
volunteers for their important contribution to the organisation.

NDWA became an Organisational Member of the British Association for Counselling and
Psychotherapy (BACP).

Unfortunately we have not been able to make progress with our objective for the re-provision
of Celia House as it is dependent on Stonham Housing Association’s priorities for the
development of projects.

We continue to work towards greater involvement of service users in shaping service
delivery. Their contribution included participating in consultation events, the process for
appointing staff, the review of policies and the redesign of support plans. In addition, children
and young adults resident at the refuges were consulted about the design and purpose of a
newly acquired allotment.

During the year we recruited three new members to the Management Committee and one
member resigned. All committee members make a positive and valued contribution to the
organisation on a voluntary basis.
ADVICE AND DROP-IN CENTRE
The Advice Centre continues to be the hub and frontline ‘face’ of the organisation. It is a
busy yet peaceful environment with many support services being offered. During 2008/09
1646 calls and drop-ins were taken, of which 289 were seeking refuge. The vast majority of
the contact made came directly from women themselves seeking support and information.
Other calls included requests for advice and guidance, from workers within other agencies,
to enable them to provide better support to the victims of domestic abuse they were working
with.

Most of the women making contact were of white British ethnicity, other women supported
included women from the Asian and Eastern European communities. 451 of the women
making contact were from outside of Derbyshire which is not uncommon particularly when
someone is seeking refuge.

The drop-in service runs Mondays to Thursdays between 10am and 4pm, enabling women
to drop in when they are ready to, without an appointment. Often women drop in with the
support of a worker from agencies including Children’s Centres, Social Care, Probation and
the North Derbyshire Drug and Alcohol Service. The drop-in is accessed by women in the
community as well as women living in our refuges who just want to get away from communal
living for an hour or so.

As well as offering confidential, emotional one-to-one support, either face to face or over the
helpline, to explore what an individual’s option may be, we also provide practical support and
guidance around staying safe, charity applications, benefits help, refuge referrals,
immigration issues and issues around children. We liaise with other agencies on behalf of
women and advocate for them when needed. The Advice Centre also houses the Children
and Young People’s Art Therapy service as well as Friday coffee mornings which are
facilitated by our wonderful volunteers.

The safety and familiarity of the Advice Centre means that some women choose it as the
place to give statements to the police or to meet with social workers or other support
workers. We work closely with several solicitors and staff from the Citizen’s Advice Bureau to
provide weekly slots for women to take up.

Our therapeutic services continue to develop. We ran a group counselling pilot, facilitated by
a qualified and experienced counsellor who has worked with us for several years. This was
very successful, with those who attended having benefited greatly. Our counselling service is
free and currently has a waiting list. We also have a list of counsellors wanting to do their
placements with us. We continue to look for ways to expand the service and are hoping to
seek funding next year to pursue this.

Providing such a range of services within a therapeutic environment, gives women the option
to choose the best and most suitable way for them and their families to heal and move
forward.

What the women who use our Advice Centre services said:

 ‘There is so much help offered, two hands aren’t enough to grasp it all. What is offered is
truly a priceless gift. Thanks’- A
‘A place that is welcoming, calm and safe. Somewhere to sit, with a coffee, in peace. An
oasis, in a frequently mad and confusing world. There’s always someone to talk through all
the worries and fears, past and future’- C

REFUGES
The refuges have been well used this year and we have supported a total of 75 women and
their children. Of the women who have used the refuges 84% of them were White British,
other women supported were of Asian and Eastern European ethnicity.

Along side the primary needs around domestic abuse, many of the women came with
additional, complex needs including mental health issues, with 28% of these women having
a diagnosed mental health condition. We also supported people who had needs around a
physical disability and also women who had some level of learning disability. Other common
needs were around substance and alcohol misuse and issues around safeguarding.

The referrals came from a variety of places, with 23% of all referrals, the highest percentage,
coming from other Women’s Aid centres around the country. Other referrals included self
referrals, referrals from housing departments and from the police. The residents came to us
from all over the country but 45% of the referrals were already living within Derbyshire.

As always, our focus is on empowering the women who are staying with us, helping them to
address the needs they have around the abuse they have fled from, ensuring they have the
skills needed to live independently and confidently and enabling them to be re-housed
safely.

During 2008/09 we held several service user consultation days encouraging the women who
are receiving the service to become actively involved in improving, developing and shaping
the future of service delivery. Women helped to redesign their support plans so that they
were more user friendly, they were involved in reviewing several of our policies including
offering their ideas around making our complaints policy more accessible to women with
learning difficulties. Several women sat on interview panels during recruitment to full, part
time and relief posts and other women took part in feedback sessions to one of NDWA’s
primary funders, Derbyshire Supporting People.

This year women have accessed activities such as swimming as well as holding ‘pamper’
evenings and have taken part in the Jamie Oliver campaign ‘learn to cook’ with the help of
the weekly ‘Women’s Activity’ money. The residents used the money to enable them to
engage in positive activities with the aim of improving their emotional health and well being.

A major development this year has been the development of dispersed refuges in
partnership with South Yorkshire Housing Association. We are hopeful that this development
will help us to begin to address the gap in provision for people with complex needs, for whom
communal refuge is not appropriate. We currently have access to two properties. The
women in these refuges receive weekly support from a ‘floating’ refuge worker.

Another significant development has been a revision of our referral to refuge procedure and
an alcohol ban being introduced in both refuges.

What the women who use our refuge service said:

“I arrived at Women’s Aid a total mess not knowing what had happened to my life…..They
gave me a safe house to stay in and it was very daunting to give up a nice home and move
into one room sharing with a house with strangers…..I was scared of the future and starting
again with nothing but over the weeks I have grown stronger and still am thanks to the
kindness, understanding and guidance that is both emotional and physical….I have made
some good friends here and will always be grateful for what Women’s Aid have given me,
my self-confidence and most importantly my life!’

REFUGE CHILDREN AND YOUNG PEOPLE’S SERVICE
With the refuge providing accommodation for 86 Children and Young People during 2008/09
it has been a very busy year for our Children and Young People’s workers. This year we
have provided 217 play sessions, 74 family sessions, with 65 mothers receiving parenting
support.

In order to provide some relief, during the often difficult time of living in refuge, our workers
organise a series of day trips throughout the year. These allow women and their children to
spend some quality time together in a different setting, helping to rebuild relationships. This
year we have visited Skegness, Chatsworth Farm Park, Graves Park and Sundown
Adventure Land, all of which have been funded through the Derbyshire County Council
Holiday Play Scheme. The trips were well attended and an enjoyable time was had by all
who came along.

An exciting development towards the end of this year, has been acquiring our very own
allotment. The allotment is situated locally and was developed over the spring of 2009. In a
short time the piece of land changed from an overgrown mass, to a space that offers a
secure wildlife pond, a variety of fruit trees and bushes and a wide range of vegetables that
have been planted, nurtured, picked and eaten by the families living with us in the refuge.

Following a consultation with the children and young people staying with us, the allotment
began to take on the shape that was their vision. They wanted the allotment to be an
instantly recognisable, vibrant and stimulating space. They wanted it to reflect youth and
were keen that it had separate areas including a space that would be calming, where the
children and young people could just relax.

Bolsover Rotary Club kindly donated a shed, which provides much needed storage but also
offering some shelter from the elements. We were also fortunate to receive vouchers
donated by Morrison’s PLC, which will mean that seeds and tools can be purchased ready
for next year.

In preparation for the coming year we have recruited and inducted a strong bank of sessional
Children and Young People’s Workers who come to us with a variety of skills, knowledge
and experience to support the permanent staff.

What the young people who use our services said:

‘I never knew an allotment could be so fantastic, it’s so exciting when you pull actual
vegetables out of the soil that you have planted and watered. The best bit though is eating
them!’ -CS

‘I can't believe how calm my child is when he is at the allotment, I love us spending time
together down here, we definitely want to come again, we might even have one ourselves.’ -
AS
‘Thank you for all of your help and support and helping me to understand my son's behaviour
and how to cope with it better.’ -JC

"I've learnt such a lot about myself being in the Refuge and I appreciate what I have more
including my family. Although it's been hard I wouldn't change this experience." EW

HEALTH VISITOR REPORT
A full Health Visitor service was in place for 2008/09. All women and children, in both of our
refuges, were offered the opportunity to meet with the Specialist Domestic Abuse Health
Visitor who is provided by Derbyshire Primary Care Trust. The health visitor held sessions at
both Celia and Beryl House on a weekly basis and women could make appointments or just
drop in.

ON-CALL
The On Call service has been in operation for 15 years and originated with a group of
women, some of whom were previous service users of Women’s Aid, who identified a need
for additional support and wanted to offer this to others. Over the years, the group evolved to
include staff who were also working with NDWA during the day time. This meant that the
group contained a rich mixture of personal experience and understanding alongside
professional skills and abilities. Today the On Call team continues to have that vibrant blend
of established volunteers and staff. All On Call workers are now paid a retainer.

The On Call System means that we can take in emergency referrals to refuge out of normal
working hours. Some women being referred may have a number of complex needs, which
require specialist support services to be in place prior to coming into refuge in order to
ensure their safety and would, therefore, be accommodated elsewhere whilst a package of
care can be put into place.

Over 2008/09, the team have attended the refuges for a variety of reasons including the
resetting of both panic and fire alarms, providing essential items for families who have been
referred out of hours such as cots, baby monitors and emergency food as well as offering
emotional support, advice and encouragement to residents who have been in distress.

Support would be offered, initially, over the phone and if the situation could not be resolved,
the On Call worker would then attend the refuge. A call out could arise at any time during the
night or weekend and could take several hours to deal with. This may require the worker,
with the woman’s permission, involving other appropriate agencies. This year 83% of the
work was carried out over the phone and 17% involved a call out. The largest number of
calls, 68% came from the two refuges with 37% of calls relating to out of hours referrals.

We continued to work closely with the emergency services. On occasion they were called to
refuge to provide additional assistance.

A new development during the early part of the year was to operate an On Call ‘Buddying’
system. This means that when a worker is called to attend one of NDWA’s bases, she will
call upon another On Call worker to attend with her. This is to improve the service provided
to the residents and also to increase the safety of both the workers and the service users.
FLOATING SUPPORT SERVICE
Thanks to Supporting People funding not only have we been able to continue to provide free,
high level, tenancy related support, but also increase the number of spaces available to
women and children throughout North Derbyshire.

In October 2008, we obtained a successful Supporting People review. Subsequently we
received additional funding which meant we were able to offer service to a further 5 women
and their families increasing our total capacity from 10 to15 families. This had a positive
impact on reducing the time women were waiting for service to begin, however there
continues to be a waiting list for service.

During 2008/09 the floating support service worked with 29 women, who between them had
a total of 43 children. 25 of the women were White British, 2 were Chinese, 1 was Black
African and 1 was dual heritage. Support was provided throughout the whole of the North
Derbyshire region with 10 of the women living in Chesterfield Borough, 7 in the Bolsover
District and 12 women living in the North East Derbyshire area.

The main source of referrals to the Floating Support Service in 08/09 was from within
NDWA, in particular IDVA, Outreach and Refuge, with one woman referring herself.

In addition to the specialist domestic abuse support, workers also provide support for other
complex needs such as mental and physical disability, health and well being, substance and
alcohol misuse and issues around parenting, child contact, CAF and safeguarding children.
We have also provided support to women who have insecure immigration status and as such
have no recourse to public funding. In these cases we work in partnership with the local
social care teams.

We believe that the success of this service is in no small part down to the fact that it remains
service user led. Service users have been supported and encouraged to remain actively
involved in shaping services, both within NDWA and on a wider regional scale. This year
women we have supported have been involved in:-

  Writing, Organising and supporting other service users to become involved in our service
   user newsletter “Supporting You”.
  Successfully completing training in order to volunteer as a Supporting People Peer
   Reviewer to help identify strengths and weaknesses in other organisations.
  Interviewing candidates for recruitment to full, part time and relief worker posts,
   alongside senior workers and management committee members.
  Contributing to the reviewing of a number of our policies, the redesign of support plans
   and feeding back on the quality of the service they have received.

 We are also thrilled to have ex service users expressing an interest in becoming NDWA
 volunteers to offer their support directly to others who are or have experienced domestic
 abuse.

 We would like to celebrate the positive contributions our service users have made and
 thank them for their unique and invaluable insight and their ongoing commitment.

New developments in the floating support service are around providing opportunities for
women and their families to become involved in larger group activities to encourage peer
support and reduce the isolation often surrounding domestic abuse. With the support of the
Pomegranate Theatre, who provided reduced priced tickets, over the Christmas period we
were able to plan a trip to the pantomime, which gave time for positive, family bonding and
was greatly enjoyed by all. We are currently planning a trip to the coast for Summer 09.

What the women who use our floating support service said:

 “An excellent service – I would recommend it to people struggling to cope alone when
 moving into a new property”
 “My worker has helped me to get my life back on track. I will always be grateful”

ADULT OUTREACH SERVICES
During 2008/09 North Derbyshire Domestic Abuse (NDDA) Outreach Service for adults has
again provided support and advice well in excess of our targets. As our service has become
more established and more widely known to other local agencies and organisations that are
providing services in the community, so our referrals have increased. During this year we
have provided a service to 98 adults in the Bolsover district, 4 of who were male victims. In
the Chesterfield Borough area 96 adults received support, of these 4 were male victims and
in the North East Derbyshire district 77 adults, including 3 male victims were also provided
with support from the Adult Outreach services.

Referrals this year came from a variety of sources with a significant increase in referrals from
the police and Domestic Violence Unit, plus Health and Social Care Services.

Support was offered in a variety of ways by the NDDA Outreach Service. We supported
clients with criminal and legal processes, home security measures, benefits, debt advice and
parenting. We also provided referrals to children’s services, free longer term counselling, the
Freedom Programme and NDWA Befriending Service.

 Over two thirds of the adults we supported experienced an improvement in their self
esteem.


What the people who use our domestic abuse outreach service said:

‘I really liked the approachable attitude given, and the non- patronising help and advice
given.’

‘It has given me the courage to stand up to my ex-partner and the strength not to take him
back’


CHILDREN AND YOUNG PEOPLE’S OUTREACH SERVICES
We are now into our second full year of providing a Children and Young People's Outreach
Service. (C &YP) We currently provide 20 hours of support in each of the three local
authority areas of Chesterfield, Bolsover and North East Derbyshire.

The C&YP’s Service receives its referrals from a variety of sources including the Children
and Adolescent Mental Health Services, Family Support Workers, Social Care Teams, as
well as from NDWA’s other services. Some of these referrals have been as a result of the
team’s promotional work.

To address the impact of domestic abuse on children and young people, children's workers
need to build up trusting relationships with both the parent and the child. We work with the
child to explore their feelings, fears and anxieties. We help children to identify
characteristics of abusive behaviours that they have experienced and or witnessed but also
that they themselves may be expressing. We encourage them to find safe and healthy ways
of communicating their emotions, giving them confidence to explore and bring about positive
changes for themselves.

A consultation event was held to enable young people to express their views on the service
they have received. They were encouraged to offer their thoughts and ideas on how we
could develop the service for the future, to provide other children and young people with a
more effective and useful service.
One idea that arose from the consultation was to provide group activities for young people.
This is now something which we are hoping to begin to facilitate in the early part of 2009/10.
Other ideas included more outings and the opportunity for a drop in service.

The young people we have been working with also designed a safety plan within a group
session. This is now used regularly during one to one sessions with other children and young
people and can be found on our website.

We have continued to provide the Educator Programme throughout 2008/09, delivering
domestic abuse awareness sessions to Year 8, 9, 10 and 11 children across several schools
including Heritage School, Clowne, Springwell Community School and Staveley
with Grassmoor Primary school receiving four sessions for their Year 6 children. This
continues to be an important part of the work NDWA carries out and has a very positive
impact on the children and young people who receive it.

What the Children and young people who use our outreach service said:

"I learnt that 3 women a week are killed through domestic Violence"

"There are four types of abuse, physical, emotional, financial and sexual; I did not know this
before"

"Now I know what to look for and learnt about the behaviours of an abuser"


INDEPENDENT DOMESTIC VIOLENCE ADVOCATE
The Independent Domestic Violence Advocacy Service has continued to grow throughout
2008/9 with a number of important developments locally and nationally coming in to force
during the year.

In September 2008 the Multi Agency Risk Assessment Conference (MARAC) began in
Derbyshire. The function of the MARAC is to bring together all agencies that may have some
involvement in the life of an individual, who has been assessed as being at high or very high
risk of homicide through domestic abuse, with the sole purpose of identifying how best to
ensure the safety of this individual and any children they may have. Between September
2008 and March 2009, 81 cases were referred into the MARAC.

Some of the additional benefits around the MARAC have been an improvement in multi-
agency working particularly with housing, the police, probation and drug and alcohol services
as well as improving the accessibility of important safety measures such as police alarms
and sanctuary scheme measures for victims. The implementation of the MARAC also
appears to have raised the profile of high risk cases within the civil and family courts.
As a result of the development of multi agency working there has been recognition from the
probation service of the importance of, and need for, the IDVA’s input in to the Multi Agency
Public Protection Assesment process, to ensure that the victim’s perspective is taken in to
consideration. The IDVA is continuing to look at ways of improving information sharing
between Women’s Aid and the probation service.

During 2008/09 there has been an increase in the number of cases being referred where
support is required in relation to child contact matters. In these cases it is imperative that any
potential risks are made evident to organisations such as Children and Family Court
Advisory Support Service (CAFCASS) and as such partnership working and information
sharing is vital to keep families safe.

In October 2008 the Derbyshire Police’s Domestic Violence Unit (DVU) changed the way in
which it worked. The focus moved from victim to perpetrator in order to increase the chance
of successful prosecution and subsequently there has been a significant increase in referrals
to our IDVA service. This has encouraged a closer working relationship with the police in
order to ensure that victims are able to access support following an incident.

Another major step forward has been the development of the Specialist Domestic Violence
Courts (SDVC) around Derbyshire. The idea behind the SDVC’s is about ensuring that all
domestic abuse cases are listed for hearing on the same day by court staff who have had
specialist training around domestic abuse. Our IDVA attends the court providing and
gathering information in order to keep the victims more fully informed about the progress of
their case and also getting the results of any sentencing hearing to them immediately which,
of course, can be crucial to their safety. The IDVA offers support, whilst at court to victims
and works together with the Crown Prosecution Service to evaluate risk in particular cases.

Being present at the court also means that the IDVA can identify victims who may not be
receiving specialised support, for a variety of reasons, and can introduce herself and provide
information about support services available, this means that should the victim decide at any
point in the future that they need support they have details of how to get it.

In November 2008 the ‘Forced Marriage Bill’ came into force and our IDVA attended training
around the implementation of this bill in order to better advise victims and colleagues on how
it can offer protection to potential victims of forced marriage and honour based violence.

What the people who use our IDVA service said:

‘I wouldn’t have been able to go to court without the support and I think one of the things that
stopped me leaving sooner was that I didn’t know there was such support’

‘Made me safer through the MARAC meetings’

‘When you are desperate it’s the only place you can turn’

’it helped me to be strong and know that I’m not the one in the wrong and not to ever go back
to that situation’
CHILDREN’S ART THERAPY
A total of 17 children and young people from the ages of four to seventeen had access to
and received weekly art therapy sessions.

A change to service provision was to provide all of the sessions either at the Advice Centre
or in schools. This meant that children and young people who were living in refuge and had
previously accessed the service at the refuge, were now able to receive the service away
from what was essentially their home along with the other children who were attending art
therapy. This now allows the children and young people who live in refuge to separate their
home life from the therapeutic space where they are dealing with their experiences of
domestic abuse.

Traumatic experiences are very difficult to verbalise, particularly for children and this makes
the Art Therapy Service a very suitable intervention for children who have experienced
domestic abuse. The Art Therapist receives referrals from the North Derbyshire Women’s
Aid team across the services such as refuge, outreach, floating support and the Advice
Centre. The referrals come in for children who need to express their difficult thoughts and
feelings without the use of words and in their natural language of play in order to make
sense of and come to terms with their experiences.

This year the Art Therapy service provided a workshop at the ‘Do the Right Thing’
conference in Derby in order to publicise the service and create and maintain positive links
with other Art Therapists and organisations.

Since February 2009 the Art Therapy Service has delivered taster workshops in both refuges
in order to introduce the Art Therapist and to help de-mystify and promote the service to staff
and service users. The Therapist has also established a good working relationship with two
local schools, enabling the continued delivery of community based art therapy sessions to be
carried out.

What the families who use our art therapy service said:
‘I have found that I don’t think about my past so much any more and it doesn’t worry me any
more’. Child aged 17

‘My son’s relationship with his brother has improved and he is better at dealing with his
anger’. Mother of child aged 11

VOLUNTEER CO-ORDINATORS
In 2008/09 NDWA’s volunteer service received national recognition. Our ‘New Steps’
Befriending Service was awarded the Mentoring and Befriending Foundations (M and BF),
Approved Provider Status. This award is valid for 3 years and is recognised by the
Governments Cabinet Office and the Department of Children, Schools and Families as a
badge of competence and safe and effective Befriending.

This is a huge achievement for the Volunteer service and the volunteer co-ordinators wish to
thank the M and BF for all their support and advice but most importantly thanks to our
volunteers, as without their support and dedication this service would not be possible.

In February 2009 we completed our third successful recruitment and training campaign.
During the year 18 new and existing volunteers have provided support in a variety of ways:-
      Offering invaluable one to one support through the New Steps Befriending Service,
       complementing the more formal support provided by workers in refuge, outreach and
       other areas of service. The volunteers provide an opportunity for service users to gain
       confidence and develop skills through a series of individualised sessions.
      Co-ordinating and facilitating a weekly service user coffee morning and peer support
       group. The coffee mornings are held at the Advice Centre and would not be possible
       without the volunteers. The group helps to reduce isolation by providing women with a
       chance to meet new people in a safe friendly environment.
      Supporting the facilitation of the Freedom Programme, a ‘breaking the cycle’ group
       which is held in each of the 3 areas of North Derbyshire through out the year. The
       volunteers co-facilitate the course alongside an outreach worker providing additional
       support for women who may otherwise be unable to access the programme.

   In addition, throughout 2008/09 we have developed our Service Promotion Volunteer role
   and our volunteers have been involved in raising awareness of domestic abuse and the
   support services provided by NDWA. Volunteers have attended volunteer fayres, multi
   agency events, provided talks to local community groups, supported the delivery of the
   Freedom Programme taster sessions for both voluntary and statutory agency workers.

What the families who use our volunteer service said:

   “The degree of concern, compassion and empathy from’ S’ has been exemplary. ‘S’ gives
   suggestions which are not advice but take into consideration my specific situation and
   feelings and reflect back to me the positive aspects of my situation and a way forward.
   You couldn’t get me to say anything negative about befriending even if you paid me”

FREEDOM PROGRAMME
We have continued to provide the Freedom Programme across the three local authority
areas of Chesterfield Borough, North East Derbyshire and Bolsover Districts. The
programme has been received with much enthusiasm and women who attend are feeding
back the benefits. We provide a number of ‘taster sessions’ throughout the year to raise
awareness of the Programme and its potential benefits to women with whom they may be
working.

What the women who attended the Freedom Programme said:
‘The group has had a positive influence on my life to get my strength back and also to make
me realise that women are important’

‘I wouldn’t have told people (the police) what had been going on if I hadn’t been here’

‘The course has been very helpful to me. I feel a little more confident in myself as a person
and as a mother’

‘Thank you is easy to say but it is from the bottom of my heart’

WEBSITE – www.ndwa.org.uk
During 2008/09 we continued to develop our website, using it as a place to advertise any
recruitment drives, promote our Freedom Programme courses and highlight national and
local news surrounding domestic abuse. We have received an increase in the number of
people who are making first contact with us through the website ‘help’ option which is very
encouraging.
One of the areas of development that we are keen to pursue is to make that website more
accessible to people who may have difficulties with reading. We have researched and written
a bid to fund the development of a ‘virtual tour’. This would enable visitors to the site to take
a tour around the refuges and the Advice Centre with an interactive audio track. We hope
that this will help to remove the fear surrounding refuge life and begin to answer the
questions people have regardless of whether or not they have learning difficulties. There
would also be the opportunity to provide alternative language options to increase
accessibility for women whose first language is not English. Although we have found no
funding this year we are optimistic and will continue to progress this into 2009/10.

TREASURER’S REPORT
In 2008/09 we have continued to receive funding from Derbyshire Supporting People, Adult
Care and Children and Younger Adults Department. This has enabled NDWA to continue to
deliver Refuge, Floating Support, IDVA and Outreach Services in Bolsover, Chesterfield and
North East Derbyshire. NDWA is also funded by Adult Social Services to provide the co-
ordination of a multi agency response to domestic abuse services in these areas as well as
contributing to the co-ordination of county wide services.

We have also benefited from funding received from both Chesterfield Borough Council and
North East Derbyshire District Council’s Community Safety Departments to upgrade the
CCTV in the refuges. The new systems provide much improved security for the residents.

We have provided placements for student social workers, voluntary sector placement fees
paid by The Practice Learning Consortium, Sheffield.

Donations have also been received from Jefford Weller, which provided emergency
food/toiletries/clothes for refuge residents.

Funding for children’s activities has also been received from Westfield School, Dronfield
School, United Reform Church and Clowns Nursery. This money goes towards Christmas
activities, trips and presents for the children and young people whom we support.

The Mayor of Chesterfield’s , Rainbow End Trust Fund granted money towards resources,
children and young people’s activities and the weekly breakfast club held in the refuges.

We continue to work with Stonham Housing Association development team to replace one of
our refuges with a purpose built, self contained, building. Architects have a design plan and
produced a feasibility study.


MEMBERS (as before with amendments as detailed on separate amendments sheet under
members.)

FEEDBACK FROM PARTNERS
What the agencies who we work with said:
‘Found your services supportive and responsive at short notice’ -Community Mental Health
Team

‘Have always found you helpful, Freedom Programme is excellent’ - Home Start (Bolsover
District and Clay Cross)
‘Good Service-support workers-support victims through court process and usually ask for pre
trial visit. Good relationship with workers and IDVA’ - Witness Service

‘Just to say thank you for the referrals and enabling us to get grants to women who really
need them’ - Derby Diocesan Council For Social Responsibility

‘Good, quick response when phoned and call back’ - SAIL – Sexual Abuse and Incest Line

				
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