Apple American Group POS Buttons & Descriptions Comp Buttons Definition Account Description Drink errors: Bar makes incorrect drink, incorrect BAR ERROR Liquor Comps ingredients, Guest does not like drink and returns it Any error made with Carside or ToGo: Complaint for Carside Service Errors (Long Time Waiting, Slow Greet, CARSIDE ERROR etc,.); Complaint for Carside Food Quality (Leaky Food Comps Container, Cold Food, etc,); Guest calls incorrect store for Carside Order & No Shows Any error made by kitchen: Complaint for Poor Food Quality, Mistake made by BOH (Modifiers, Wrong KITCHEN ERROR Food Comps Ingredients, etc,.), Complaint for Object in Food, Complaint for Temperature of Food Any error made in front of the house related to food: Mistake made by Server (Incorrect Ring In, SERVER ERROR- Misunderstood Guest); Guest Misunderstood what they Food Comps FOOD were requesting (ex. Ordered Fajitas vs. Fajita Rollup); Complaint for Poor Service from Server or Host - Common Issue-Inattentive LONG TIME-FOOD Excessive time for food service Food Comps REGULAR-FOOD Buy an appetizer or meal for Regular customer Food Comps WALKOUT-FOOD Dine and Dash Walkouts – Food Only Food Comps Any error made in front of house related to drinks: Mistake made by Server (Incorrect Ring In, SERVER ERROR- Misunderstood Guest); Guest Misunderstood what they Liquor Comps LIQUOR were requesting; Complaint for Poor Service from Bartender LONG TIME – Excessive time for drink service Liquor Comps LIQUOR REGULAR -LIQUOR Buy a drink for Regular customer Liquor Comps WALKOUT-LIQUOR Dine and Dash Walkouts – Liquor Only Liquor Comps Discount Buttons Definition Account Description FOH EMP 50% Employee Discount Discounts All coupons/bouncebacks related to restaurant openings REMODEL/OPENING Discounts and remodels MGR MEAL All Manager and Corp Meals – AD level and above Discounts TRAINER All Trainer/Expert Discounted Meals Discounts 10% DISC Golden Apple/Buckeye and all other 10% offers Discounts All Paper Holiday Bouncebacks – Gift Card Paper HOLIDAY Discounts Bouncebacks, Valentines, Mothers/Fathers Day, Any paper certificate used for Guest Recovery – Comp GUEST REC Discounts GC, $5, $7.50, $10 cards FSI Free Standing Inserts from Newspapers Advertisements Discounts Carside, WW, Lunch on the Rail and any other LSM FREQ CARD Discounts Frequency Cards LSM 1 Designated Marketing Promotion Discounts LSM 2 Misc & Local Marketing Promotion Discounts $$ DISC Used to take a specific dollar amount off of bill Discounts POWERSHIFT Food/Drinks made during Powershift Discounts CONTEST Food/Drink awarded to Contest Winners Discounts A4A BAAB A is for Apple and Books are a Blast Promotions Discounts APPLE ED Apples for Education Promotion Discounts BIRTHDAY Any Discount given to guest on their Birthday Discounts GC MEDIA Paper Gift Certificate used for Media Trade Discounts BONUS CARD Magnetic Holiday Bonus gift cards (Plastic Only) Discounts Apple American Group POS Buttons & Descriptions COMP/DISCOUNT COMP/DISCOUNT POS KEY POS KEY REASON REASON Holiday Bounceback $5/$7.50/$10 cards GUEST REC HOLIDAY (Paper Only) 50% Employee Holiday Bounceback FOH EMP BONUS CARD discount (Plastic Only) Apple for Education APPLE ED Kids Birthday card BIRTHDAY Bartender comp sheet REGULAR-LIQUOR Long Drink LONG TIME LIQUOR Birthday club BIRTHDAY Long food > 16 minutes LONG TIME FOOD Birthday sundae/shake BIRTHDAY Lunch a bunch FREQ CARD Books are a blast A4A BAAB Lunch on the rail FREQ CARD Manager Meals during Buying a Guest a drink REGULAR-LIQUOR MGR MEAL shift Buying a Guest a meal REGULAR-FOOD Marketing Promotions LSM 1 OR LSM 2 Carside $5 FREQ CARD Newspaper Inserts FSI Open food dollar Carside Freqency Card FREQ CARD $$ DISC discount Comp Gift Certificate GUEST REC Other hotel discounts LSM 2 Comp Gift Certificate GC MEDIA Powershift Food/Drinks POWERSHIFT Media Contest Winner CONTEST Remodel coupons REMODEL/OPENING Food/Drink Foreign object in food KITCHEN ERROR Salad run LSM 2 Free appetizer with LSM 2 Training Meals TRAINER movie ticket(card) Free appetizer with LSM 2 VIN Discount 10% 10% purchase of meal Free appetizer card GUEST REC Walkout at Bar WALKOUT – LIQUOR Free dessert with Walkout in Dining LSM 2 WALKOUT - FOOD purchase entrée (cards) Room Free shake A4A BAAB Wrong drink BAR ERROR cards(A=Apple) Free soft drink with LSM 2 Wrong food SERVER ERROR - FOOD purchase of meal Golden Apple/Buckeye 10% Guest did not like a BAR ERROR drink Guest did not like their SERVER ERROR - food FOOD Hotel discount (10%) 10% Coupons should show a box, for example Ring LSM2, directing how to ring up discount.
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