136 Scen Overview EN SG by E55vHG


									Return to Vendor
SAP Best Practices Baseline Package

SAP Best Practices
Scenario Overview – 1

     Purpose and Benefits:

           The scenario deals with the business process of returning goods back to the
            vendor. Target group are buyers, warehouse employees and accounting clerks.

           Goods can be returned with a return reason captured in the document
           All information for follow-on FI functions like invoice reduction, rejection,
            cancellation, etc. is provided

      Key process flows covered
           Creating return purchase order
           Delivery due list for purchase orders
           Picking confirmation
           Goods issue
           Manual review of pending credits
Scenario Overview – 2

     SAP Applications Required:
             SAP ECC 6.03

        Company roles involved in process flows
             Buyer
             Warehouse Clerk
             Accounts Payable Accountant
Scenario Overview – 3

    Detailed Process Description:
       Return to Vendor
       The return to vendor process begins with a requirement to return an item to a vendor.
       The initial activity is to request a Returns Material Authorization (RMA) from the
       vendor. This is a manual step and the RMA number is entered into a text field in the
       return purchase order. The buyer then creates a return purchase order in the system.
       The return purchase order is similar to a standard purchase order except the return
       flag which sets up the return delivery to enable shipment of the item(s) back to the

       The return purchase order confirmation goes to the vendor and the return delivery is
       sent to the shipping department where the item(s) are picked and shipped back along
       with a delivery note. When the shipping department creates the delivery the item(s)
       are withdrawn from stock. A credit memo is generated which transfers the liability to
       the vendor.
Process Flow Diagram
Return to Vendor

                    Need to Return                                                                                                                              Vendor
                    Purchased Item                                                                                                                             receives

                                                           Return PO                                                Delivery Note
                        Reques                            Confirmation
                         t RMA

                     Create Return                          Review
                          PO                             Requirements

                                                                                                                                               Manual Review
                                                                                                                                                of Pending

                              Delivery Due
                              List for POs -               Stock                     Inventory GR/IR                 Post Goods
                             Return Delivery              Movement                                                     Issue

                                                         Delivery Pick                   Generate                  Autom. Confirm
                                                              List                    Transfer Order               Transfer Order

                                                                                                                         GR/IR PPV
                                                                                                                          Vendor                Credit Memo               End Process

             RMA = Returns Material Authorization, PO = Purchase Order, GR/IR = Goods Receipt/Invoice Receipt, PPV = Purchase Price Variance

Symbol                         Description                                                Usage              Symbol                 Description                           Usage Comments

                               Band: Identifies a user role, such as Accounts             Role band                                 To next / From last Diagram: Leads    Flow chart continues on the next /
                                                                                                                                    to the next / previous page of the    previous page
                               Payable Clerk or Sales Representative. This band           contains tasks                            Diagram

                               can also identify an organization unit or group,           common to that               Diagram
                               rather than a specific role.                               role.                       Connection
                               The other process flow symbols in this table go into
                               these rows. You have as many rows as required to
                               cover all of the roles in the scenario.                                                              Hardcopy / Document: Identifies a     Does not correspond to a task
                                                                                                                                    printed document, report, or form     step in a document; instead, it is
                                                                                                                      Hardcopy /                                          used to reflect a document
                               External Events: Contains events that start or end the                                 Document                                            generated by a task step; this

                               scenario, or influence the course of events in the                                                                                         shape does not have any outgoing
   to SAP

                               scenario.                                                                                                                                  flow lines

                                                                                                                                    Financial Actuals: Indicates a        Does not correspond to a task
                               Flow line (solid): Line indicates the normal sequence      Connects two                              financial posting document            step in a document; instead, it is
                                                                                          tasks in a                   Financial                                          used to reflect a document
                               of steps and direction of flow in the scenario.            scenario                                                                        generated by a task step; this
                               Flow line (dashed): Line indicates flow to infrequently-
                                                                                                                        Actuals                                           shape does not have any outgoing
                                                                                          process or a
                               used or conditional tasks in a scenario. Line can          non-step event                                                                  flow lines
                               also lead to documents involved in the process flow.

                               Business Activity / Event: Identifies an action that       Does not                                  Budget Planning: Indicates a          Does not correspond to a task
                               either leads into or out of the scenario, or an outside    correspond to a                           budget planning document              step in a document; instead, it is
                Business       Process that happens during the scenario                   task step in the                                                                used to reflect a document
                                                                                                                        Budget                                            generated by a task step; this
                Activity /                                                                document
                                                                                                                       Planning                                           shape does not have any outgoing
                 Event                                                                                                                                                    flow lines

                               Unit Process: Identifies a task that is covered in a       Corresponds to
                               step-by-step manner in the scenario                        a task step in                            Manual Process: Covers a task         Does not generally correspond to
                                                                                          the document                              that is manually done                 a task step in a document;
                Unit Process                                                                                            Manual                                            instead, it is used to reflect a task
                                                                                                                        Proces                                            that is manually performed, such
                                                                                                                           s                                              as unloading a truck in the
                                                                                                                                                                          warehouse, which affects the
                                                                                                                                                                          process flow.
                               Process Reference: If the scenario references another      Corresponds to
                               scenario in total, put the scenario number and name        a task step in
                  Process      here.                                                      the document                              Existing Version / Data: This block   Does not generally correspond to
                 Reference                                                                                                          covers data that feeds in from an     a task step in a document;
                                                                                                                        Existing    external process                      instead, this shape reflects data
                                                                                                                        Version /                                         coming from an external source;
                                                                                                                                                                          this step does not have any
                               Sub-Process Reference: If the scenario references          Corresponds to                  Data                                            incoming flow lines
                               another scenario in part, put the scenario number,         a task step in
                   Sub-        name, and the step numbers from that scenario here         the document
                 Reference                                                                                                          System Pass / Fail Decision: This     Does not generally correspond to
                                                                                                                        System      block covers an automatic             a task step in the document;
                                                                                                                        Pass/F      decision made by the software         instead it is used to reflect an
                                                                                                                          ail                                             automatic decision by the system
                               Process Decision: Identifies a decision / branching        Does not                                                                        that is made after a step has been
                               point, signifying a choice to be made by the end           usually                       Decisio                                           executed.
                               user. Lines represent different choices emerging           correspond to a                 n
                  Proces       from different parts of the diamond.                       task step in the
                     s                                                                    document;
                  Decisio                                                                 Reflects a
                    n                                                                     choice to be
                                                                                          made after step

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