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LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE
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Digital Content Facilitator (£35,661 - £40,499)
Required to join a new Digital Services Team at The London School of Hygiene & Tropical Medicine,
whose mission is to improve health and health equity in the UK and across the world. As a leader in
public health research and post-graduate education, the School has staff working in over 180
different countries.
Based within the IT Services Department and reporting to the Head of Digital Channels & Strategy,
the postholder will help maintain and develop the School’s Content Management System (CMS),
advise and support content providers, and assist with multi-media publishing. The role holder will
also promote quality standards and the use of approved templates.
S/he will help enhance the School’s online presence and delivery of internal and external online
content, and potentially may assist with the development of new technologies (such as mobile
applications for knowledge sharing) and the use of social media or other Web 2.0 technologies.
The postholder will help drive effective content publishing by providing advice, assistance and
training to content providers across the School. S/he will also promote quality standards and the
use of approved templates and branding.
Applicants must have significant technical experience of working with a large institutional CMS, the
skills and energy to handle competing priorities, commitment and tenacity to drive collaborative
content publishing across the School.
The post is available immediately. For an informal discussion about the role please contact Adrian
Orchard, Interim Chief Information Officer.
Applications should be made online via our website at http://jobs.lshtm.ac.uk. The reference for
this post is IT42. Applications should also include a covering letter and the names and email
contacts of two referees who can be contacted immediately if shortlisted. Any queries regarding the
application process may be addressed to jobs@lshtm.ac.uk.
The London School of Hygiene and Tropical Medicine is committed to being an equal opportunities
employer
FURTHER PARTICULARS
THE SCHOOL
The London School of Hygiene & Tropical Medicine is one of Europe’s leading schools of Public
Health and a leading postgraduate institution worldwide for research and postgraduate education in
global health.
Part of the University of London, the London School is the largest institution of its kind in Europe
with a remarkable depth and breadth of expertise encompassing many disciplines. The School was
ranked one of the top 3 research institutions in the country in the Times Higher Education’s 'table of
excellence', which is based on the 2008 Research Assessment Exercise (RAE). In 2009, the School
became the first UK institution to win the Gates Award for Global Health.
The School’s environment is a rich multicultural one: there are almost 4000 students from 100+
countries following 22 taught masters courses delivered either in London (~650) or through distance
learning (~2700), and undertaking research degree training (~400). Over 40% of these students are
from non-European countries. The largest growth has been in distance learning students (>40% over
3 years), though the London-based student population (where accommodation limits growth) is at
its highest level ever. Alumni are working in more than 180 countries. The School has about 1500
staff drawn from over 60 nationalities.
There are research collaborations with over 100 countries throughout the world, utilizing our critical
mass of multidisciplinary expertise which includes clinicians, epidemiologists, statisticians, social
scientists, economists, molecular biologists, immunologists, ophthalmologists, anthropologists,
virologists, pharmacologists and nutritionists. At any one time around 100 School staff are based
overseas, particularly in Africa and Asia. We have a strong commitment to partnership with
institutions in low and middle income countries to support the development of teaching and
research capacity.
The School has expanded greatly in recent years. Its research funding now exceeds £67M per
annum, much of it from highly competitive national and international sources. The commitment of
staff to methodological rigour, innovative thinking and policy relevance will ensure that the School
continues to occupy a leadership position in national and global health, adapting quickly to new
challenges and opportunities.
Mission
To improve health and health equity in the UK and worldwide; working in partnership to achieve
excellence in public and global health research, education and translation of knowledge into policy
and practice.
JOB DESCRIPTION AND PERSON SPECIFICATION
POST: Digital Content Facilitator (CMS)
DIVISION/DEPT/UNIT: IT Services
RESPONSIBLE TO: Head of Digital Channels & Strategy
GRADE: PSP6
JOB DESCRIPTION
The Digital Content Facilitator helps maintain and develop the School’s Content Management
System (CMS), advises and supports content providers, and assists with multi-media publishing.
The role holder also promotes quality standards and the use of approved templates to establish the
School’s branding and identity as defined by the External Relations Department.
S/he is a member of the Digital Services team, helping to enhance the School’s online presence and
delivery of internal and external web content.
The role holder may assist with the development of new technologies (such as mobile applications
for knowledge sharing) and support the use of social media or other technologies as required.
Responsibilities
1. Maintain the CMS, monitor performance and develop functionality, as required
2. Produce, maintain and promote documentation and guidance about CMS content provision and
quality standards for CMS users and content contributors
3. Assist with the development and maintenance of the School’s websites and intranet within
agreed standards, in particular providing support for content publishing (responding promptly to
CMS queries and resolving issues)
4. Deputise for the Head of Digital Channels and Strategy Manager in matters relating to content
and the availability of content channels in his/her absence (in cooperation with the Digital
Technologist and Web Developer)
5. Help ensure the effective use of digital channels by gaining support for the adoption and
implementation of approved publishing processes, procedures, branded templates, web and
accessibility standards, and acceptable terminology as guided by the External Relations
Department
6. Contribute to the development and delivery of digital skills/CMS and web-related training for
School staff in conjunction with the Talent & Educational Development Team
7. Respond to requests for content support or development by establishing customer requirements
and translating these into clear, costed proposals for consideration
8. Assist with web development projects for the School’s website and for research groups: work
with the Digital Technologist and Web Developer to achieve creative and efficient solutions that
satisfy client wishes, and are completed to budget and within agreed deadlines
9. Maintain effective communication with each client, from initial enquiry through to project
completion and support
10. Establish and maintain administrative systems to assist with monitoring of active jobs, charging
procedures and financial performance against set targets
11. Help ensure that all output, including CMS and development work, complies with current web
standards, best practices, accessibility requirements and internal regulations and procedures
12. Maintain complete and up-to-date documentation for all CMS and web development work
undertaken
13. Play a full part within the Digital Services team in ensuring the continuous development and
delivery of web services, as determined School requirements and emerging standards
14. Assist, as delegated, with the delivery of actions emanating from the School’s digital strategy
15. Represent the School in liaising with external suppliers and relevant networks to exchange best
practice and enhance the School’s online success
16. Undertake any other duties as reasonably delegated by your line manager
17. Manage your own continuous professional development, internal collaborations and external
networks, in order to contribute to service quality, research excellence and innovation
18. Demonstrate the School’s values through your behaviour at work, including your duties and
responsibilities in respect of equality and diversity, health and safety, data protection, and any
other legislative requirement
PERSON SPECIFICATION
Qualifications
The successful candidate should: Essential/ Tested
Desirable by*
Hold a relevant undergraduate degree or have equivalent professional Essential A, I
experience
Hold a teaching, training or online learning qualification, or have the equivalent Essential A, I
skills to be able to train others in the use of CMS and content publishing
* A = application; I = interview; T = test
Background & Experience
The successful candidate should have a background in, or experience of:
Successfully administering, maintaining and developing an enterprise level content Essential A, I
management system for a large website
Digital content publishing involving distributed content providers Desirable A, I
A working knowledge of XHTML, CSS, JavaScript, PHP 5, OOP and MySQL database Essential A, I
skills
WordPress and Drupal administration, maintenance and development in a Desirable A, I
production environment
Responding effectively to complex technical enquiries and web development Essential A, I
requests
Web application developments (with evidence of past websites worked on) Essential A, I
Working with Percussion (Rhythmix) Content Management System, Zend Desirable A, I
Framework, Lynux/Apache web server configuration and administration
Project management (preferably with a formal methodology) Essential A, I
The concepts of writing for the web and of organising/presenting digital content Essential A, I
(preferably within an HE environment)
Knowledge
The successful candidate should have demonstrable knowledge of:
Web practice and design, including web standards, accessibility and usability issues, Essential A, I
and awareness of data protection and copyright law as it applies to digital media
Web tools for multi-media publishing, including animation and graphics, video and Essential A, I
audio casting
Demonstrate commitment to continuous professional development Essential A, I
Skills & Competencies
The successful candidate should demonstrate:
A high degree of personal motivation, including the ability to work independently and Essential A, I
organise priorities, and as part of a multi-disciplinary team
Excellent writing and verbal skills, including the ability to communicate technical Essential A, I
issues effectively to non-technical users
Excellent interpersonal skills, including the ability to establish effective working Essential A, I
relationships with staff and students from a wide variety of backgrounds
A focus on results – consistent delivery of projects on time and to specification Essential A, I
Confidence in operating in an environment of change Desirable A, I
The ability to build and sustain effective professional working relationships Essential A, I
A strong customer focus – demonstrating a thorough understanding of customer Essential A, I
needs
The ability to think conceptually, demonstrating creativity and innovation Essential A, I
ITS Division
The team structure is attached.
SALARY AND CONDITIONS OF APPOINTMENT
The appointment is available immediately. The appointment will be made on LSHTM’s Professional
Support Pathway Grade 6, with starting salary in the range £35,661 to £40,499 per annum.
Membership of the USS Pension Scheme is available.
APPLICATIONS
Applications should be made on-line at our website at http://jobs.lshtm.ac.uk. The reference for this
post is IT42. Online applications will be accepted by the automated system until midnight on the
closing date. Any queries regarding the application process may be addressed to jobs@lshtm.ac.uk
The supporting statement section should set out how your qualifications, experience and training
meet each of the selection criteria. Please provide one or more paragraphs addressing each
criterion. The supporting statement is an essential part of the selection process and thus a failure to
provide this information will mean that the application will not be considered. An answer to any of
the criteria such as "Please see attached CV" will not be considered acceptable.
Please note: if you are shortlisted and are unable to attend on the interview date it may not be
possible to offer you an alternative date.
The London School of Hygiene and Tropical Medicine is committed to being an equal opportunities
employer
