Greater Atlanta area | 770-757-3671 | firstname.lastname@example.org | www.linkedin.com/in/lennyhollimon
General Management, Operations, and Sales Executive
High-impact general management and sales executive with a proven track record of quickly and positively affecting
businesses; promoted, given more responsibility within 12 months for all employers in career. Experience leading multi-
site operations, cross functional, matrix and line teams; utilize strategic planning to manage multiple and conflicting
priorities. Background - Telecom, Internet, Industrial Products / Service Delivery. MBA. Core competencies:
General management – Possess a knack for developing high performance teams and getting the best out of people by
being able to articulate vision and implement strategies to improve top line revenue growth and bottom line profits.
At G&K, improved our Portsmouth, Virginia location’s ranking from #43 out of 50 to #9 in less than 12 months.
At G&K, implemented wireless hand-held computers for our service team; improved service metrics by 20%.
At AT&T, project managed, built, and operated 7 call centers for the 1996 Summer Olympic Games.
Operations leadership – Experienced Lean and Six Sigma practitioner; proven ability to drive costs and wastes out of an
operation while simultaneously improving quality.
At G&K, consolidated 6 locations into 2 and 23 service routes into 17; reduced costs 30%.
At G&K, increased production efficiency from 70% to 95%.
At AT&T, increased sales and customer retention more than 30% over previous year in a nine-state region.
Sales leadership – Proven ability to drive sales growth in start-up and well-established companies.
At Columbia Transmissions, managed a $50 million P&L and grew revenue to $100+ million in 3 years.
At AT&T, increased product revenue 33% (from $375 to $500+ million) in 18 months.
At Advicon, received 20+ letters of business intent from Fortune 5000 companies for this start-up Internet service.
2005 – Present | G&K Services | Portsmouth, Virginia and Peachtree City, Georgia
G&K is a market leader in uniform rental services, branded identity apparel, and industrial products, services.
Joined company as GM responsible for one textile processing plant; earned responsibility for 6 locations; managed
receivables for 1,200+ accounts, multi-site inventory / warehouses, and large vehicle fleet. Performed assessment ,
consolidated 6 operational locations into 2 & 23 service routes into 17; reduced costs 30%.
Led a high-performance team serving / retaining customers in Virginia, Washington DC, and parts of Maryland,
West Virginia, and North Carolina. Improved location’s ranking from #43 out of 50 to #9 in less than 12 months.
Managed $85 million P&L. 15 direct reports, total responsibility for 120+ team members, including 70+ production
employees in processing plants, branch distribution centers, and 3 territory sales managers.
Implemented wireless hand-held computers for service team; improved metrics by 20%. ISO 9000 experience.
1998 – 2005 | Columbia Transmissions Communications | Fairfax, Virginia
Columbia Transmission was a subsidiary of Columbia Energy Group that specialized in communications infrastructure.
Vice President, Sales and Marketing
Hired as Sr. Manager; promoted to Vice President in 6 months. Managed multiple locations, P&L; 5 direct reports.
Executed SLAs for Telecom, IT / Internet, CATV, Wireless providers. Grew revenue to $100+ million in 3 years.
Created strategic plan that used natural gas network right-of-way and rail corridors to develop a telecommunications
infrastructure network. Received Sales Achievement Award three straight years for being over 130% above goal.
Hired, trained, and developed sales and operations personnel; reduced operations cost by more than 25%.
Increased revenue 50% by adding ancillary facility and utility management services (co-location, security, fire, back
up power, and HVAC) to product mix, and by providing consultative services to clients; managed vehicle fleet.
1997 – 1998 | Advicon Technologies | Atlanta, Georgia
Advicon was a start-up Internet advertising and consulting services company.
Vice President, General Manager
Hired as a Channel Manager; promoted to Vice President within three months. Helped lead this start-up company in
the launch of Internet advertising services. Made presentations to potential investors and partners.
Focused on customer identification, sales planning, pricing, promotion, and customer experience definition.
Managed $2.5 million budget; led four direct reports, with total responsibility for 12 team members.
1990 – 1997 | AT&T
AT&T is a global voice and data communications company.
*Selected for an Executive Development Program that was offered to less than 2% of management employees; program
exposed high-performers to a variety of business experiences and provided progressive leadership opportunities.
Director, Sales and Marketing | Atlanta, Georgia | 1996 – 1997
Developed call center strategy and scripts. Created sports event marketing strategy, including AT&T Tennis
Challenge and PGA Golf tournaments.
Created direct marketing and sales strategy for voice, data, video, wireless, and credit / calling card service bundles;
30+ million customers in Southeast, $80+ million revenue.
Led competitive response team; increased customer retention by 30%.
Product Manager | Basking Ridge, New Jersey | 1994 – 1996
Promoted to manage 1-800-CALL-ATT, international and domestic calling products and services.
Managed $50 million budget; led matrix team of 35 members who represented seven functional divisions.
Slashed marketing budget 20%; revised marketing plan, repositioned product; managed direct marketing campaigns.
Increased product revenue 33% (from $375 to $500+ million) in 18 months.
Call Center Manager | Atlanta, Georgia | 1992 – 1994
Directed call center operations including: staffing, policies and procedures, systems definition, training,
performance targets, and day-to-day administration; managed direct marketing campaigns.
Managed $13 million budget; led a team of 23 direct reports with a total oversight of 200+ team members.
Exceeded goals in sales, customer retention, provisioning, collections and customer satisfaction.
Network Engineer | Atlanta, Georgia | 1990 – 1992
Promoted in four months to manage a business communications network and local access in a nine-state southern
region. Managed $3 million budget; led a team of four direct reports, with total responsibility for 30+ associates.
Reduced provisioning interval by 35%; achieved 40% improvement in on-time install rate.
Education and Professional Development
M.B.A., Marketing and Finance | Auburn University | Auburn, Alabama | 1990
B.S., Engineering Physics, minor Mathematics | Auburn University | Auburn, Alabama | 1988
Six Sigma Green Belt Conflict Resolution / Negotiations
Project Management Certified Public Speaking (Dale Carnegie)
Certified Quality Process Manager AT&T Advertising Copy College