Mitch Baron New Milford, NJ ● 516-398-9393 ● email@example.com Summary Sales and management professional with experience in inside / outside sales, service, credit management and manufacturing / production. Industry experience includes: Retail, Music/Instruments, Apparel, Business Machines, Manufacturing, & Production. Proven ability to promote positive customer relations, satisfaction, and retention—creative problem-solver willing to go the extra mile to assure quality customer service—high prospecting, referral, and retention rates. Solid track record of high sales closures and extremely high customer satisfaction rates. Strong communication, interpersonal, and organizational skills—self-motivated, focused, and results driven. Promotes and restores customer relationships by bringing a high level of organization and preparation to the sales process. Key skills include: Retail / Wholesale Product Knowledge Invoicing – Billing In-Store Events & Promotions Visual / Floor Displays Credit & Collections Vendor Relations Proposals, Bids, RFPs Shipping & Receiving Experience Managed and trained teams of 15± employees; provided guidance and support to new sales representatives. Successfully established and maintained strong working relationships with customers and clients, and conducted post-sale follow-ups, resulting in repeat business and referrals. Researched and resolved customer problems regarding sales, service and supplies. Consistently exceeded sales quotas, attaining broader profit margins. Recognized for providing exceptional customer service under normal conditions and in emergencies. Recovered 95% of delinquent accounts through Civil Court. Reviewed credit applications, ran credit checks and issued approvals. Employment History Department Manager - Sales Assoc The Guitar Center – FL, CA, NJ locations 2006– 2010 2000– 2002 Sales Manager Victor’s House of Music – Paramus, NJ 2002– 2005 Asst Credit Manager Candle Business Systems – Bohemia, NY 1995– 2000 Inventory Manager Dunkis Swimwear – New York, NY 1990– 1994 Technical Skills Microsoft Office Suite (MS Word, Excel) Point-of-Sale Systems (POS) Education Queens College / Five Towns College, NY Volunteer Activities Guitar Technician for Hospital Cancer Benefits Developed and implemented instrument donation program for underprivileged children.
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