Office Director Operations Management in NYC Long Island Resume Jayson Levitz
Jayson Levitz has a broad-based experience in different environments and industries managing administrative, operational and support functions. He possesses a unique drive for excellence and pays meticulous attention to detail. Jayson has demonstrated ability in reducing costs, managing projects, increasing efficiency, and expediting business and sales support.
JAYSON M. LEVITZ Hollis Hills, NY 11427 718-464-8097 linkedin.com/in/jmlevitz email@example.com DIRECTOR OF OPERATIONS | OPERATIONS MANAGER | OFFICE MANAGER Broad-based experience in different environments and industries managing administrative, operational and support functions, together with a unique drive for excellence and a meticulous attention to detail. Demonstrated ability in reducing costs, managing projects, increasing efficiency, expediting business and sales support. Areas of expertise include: Staff Management Expense | Budget Control Vendor Relations Office Services Policies | Procedures Human Resources Facilities Training | Development Staff Recruitment PROFESSIONAL EXPERIENCE Sentinel Benefits & Financial Group New York, NY 2006-2011 Director of Operations (formerly Geller Group, LLC) Managed office services staff comprising reception, mailroom, word processing. Assigned, prioritized, monitored work. Recruited, hired, onboarded, trained, developed, motivated, evaluated, offboarded, terminated staff. Served as liaison with building management personnel to resolve facilities and building maintenance issues for three floors, handled office maintenance and internal moves, controlled office security and fire safety, on call 24 | 7 for emergencies. Sourced, selected, negotiated with outside vendors and subcontractors for services, supplies, equipment. Maintained all office equipment, negotiated service contracts, dealt with equipment leases. Coordinated with outsourced IT vendors on computers, servers, software, network-related issues, help-desk support, continuity plan. Collaborated with backup | restore provider to ensure nightly data backups and file restorations completed successfully. Reviewed and authorized invoices for payment. Administered telephone | voicemail systems, Internet service, office key card access software, UPS CampusShip program, encrypted email system, company-issued BlackBerrys, records retention policy. Set up conference room meetings, organized corporate events. Assisted 401(k) plan administration, sales, customer service, accounting, legal, client services. Saved approximately $50,000 in postage over three years by modifying mailing procedures. Discovered $30,748 in refunds and credits due from copier | printer lease overpayments, inactive cell phone accounts, remote access service not being used, and billing errors from one IT supplier and BlackBerry wireless phone carrier. Directed project to source, select and hire new IT vendor, who transformed and upgraded complete network, reducing problems and downtime, which significantly increased operational efficiency of entire organization. Compiled, authored and maintained company’s continuity (disaster recovery) plan. Created and implemented annual performance evaluations specifically for office services employees. Managed project to construct and furnish additional office within existing space. Performed detailed reviews of sales brochures and website, correcting grammar, punctuation and misspellings. Warburg Realty Partnership, Ltd New York, NY 2004-2005 Operations Manager Supervised two office managers at branch sales offices and six administrative support personnel in main office. Handled facilities matters, equipment maintenance, employee benefits, company-wide events, corporate insurance. Conferred with external IT | telecommunications provider concerning desk-top computers, servers and phone system. Reconciled and approved invoices, prepared purchase orders, worked with accounting department. Selected, oversaw all vendors and subcontractors, including messenger services, office supply companies, printer services, cleaning companies. Managed project for completing the construction, and then equipping and opening, of new branch sales office. Reduced office supply expenses 12% by standardizing items ordered by employees and monitoring compliance. RLM Public Relations, Inc. New York, NY 2000-2002 Office Manager Managed receptionist and office intern staff of four. Maintained all office equipment, service contracts and leases. Assisted accounting department in reviewing client billings, budget and vendor invoices. Administered generalist human resources functions, including new employee processing and orientation, time | attendance | vacation tracking, personnel JAYSON M. LEVITZ 718-464-8097 linkedin.com/in/jmlevitz firstname.lastname@example.org page 2 records, COBRA, group medical and dental insurance. Resolved facilities concerns with building maintenance and management staff, supervised office cleaning contractor, controlled office security and fire safety. Handled corporate insurance and retention of records. Worked with external IT vendor regarding computers, servers, printers, database backup | recovery. Interacted with 401(k) plan provider on employee enrollments, contributions, changes and options. Developed COBRA insurance program to ensure compliance with applicable federal and state laws. Implemented and managed MTA TransitChek program to reduce commuting expenses for employees. Revised company’s employee manual to clarify policies and procedures. Saved nearly $7,500 each year through control of budget by selecting, negotiating and contracting with outside vendors for services, supplies and equipment; correcting inaccurate invoices; and managing inventory, office cash fund and company events. Berkshire Life Insurance Co. New York, NY 1997-2000 Office Manager Directed three administrative employees and executive assistant, trained them to solve client problems and complaints, and to service in-force policies. Managed facilities, maintained office equipment, handled vendor relations, approved invoices. Licensed and contracted insurance sales agents, and trained them on underwriting and company procedures. Enabled agency to surpass annual sales goals each year through ability to expedite new business by being liaison between underwriting and other company departments, examination services, inspection company. Decreased agency’s operating budget 14% annually by researching market for best price for supplies, negotiating with vendors, checking invoices prior to payment. Metro-Medics, Inc. Bronx, NY 1991-1997 Operations Manager Recruited, hired, managed, trained, developed, motivated, evaluated office services, administrative and customer service staff of seven to 10. Determined appropriate salary levels and staffing needs. Terminated employees. Planned, organized, prioritized, assigned work and set goals. Formulated policies and procedures. Conducted generalist human resources tasks, including group medical, dental and vision insurance, COBRA, personnel files, time | attendance | vacation records, processing and orienting new employees. Controlled reception, mail, maintenance of equipment, vendor relations, budget, supplies, inventory, invoice approval, petty cash. Resolved problems and handled complaints of insurance sales agents, customers, employees and examiners, instituting remedial action when necessary. Negotiated and contracted with client companies regarding medical, paramedical and phlebotomy assignments. Hired, supervised, approved compensation of between 21 to 34 medical, paramedical and phlebotomy field personnel on independent contractor basis. Expedited work by reorganizing and moving work spaces, and prioritizing workflow and examination schedules. Led project to use computer software to track examining assignments, conferred with IT consultant to design it and trained employees on its use, which increased staff efficiency 19%. Saved an average of $37,000 yearly by closing two satellite offices, managing vendor contracts and reviewing invoices. Instituted just-in-time inventory control for blood/urine test kits to reduce supply costs. Increased business 17% by creating status update report calls to customers regarding their client’s exams. EDUCATION, PROFESSIONAL TRAINING, COMPUTER SKILLS Bachelor of Arts in Political Science, minor in Psychology Queens College of The City University of New York, Flushing, NY Chartered Life Underwriter (CLU) The American College, Bryn Mawr, PA The Effective Manager & One-To-One: A Management Skills Program New York Life Insurance Co. Management Training Dept., New York, NY MS Word, Excel, Outlook; Citrix GoToMeeting; Internet Proficiency