Utility Consumer Advocate Training by 5N343H


									Utility Consumer Advocate Training

Date: 4/25/2006
Registration Ends: 4/23/2006 11:59 PM (ET)
Map to Event:

Energy Assistance Program staff usually attend a meeting in the spring as a wrap-up to the winter
program. This year, however, we have the opportunity to bring consumer advocate training to the
network at a minimal cost. The training will replace the usual EAP meetings around the state.

The training will be conducted by Charles Harak from the National Consumer Law Center (NCLC)
and will be directed to staff that work directly with clients. Mr. Harak is Senior Attorney for the
Energy Project at NCLC, where he focuses on issues of concern to low-income consumers. He is
a recent recipient of the President’s Award from the Massachusetts Community Action Program
Directors Association, and currently serves as the Board President of the Tri-City Community
Action Program. Mr. Harak is the author of the “Right to Light (and Heat) Handbook”, a consumer-
oriented utilities guide, and NCLC’s “Access to Utility Service”. Below is Mr. Harak’s description
of the training:

Training in Basic Rights of Utility Customers

'This session will help front-line advocates and caseworkers assist clients who are having
problems paying their utility bills. It will cover protections customers have against termination
during the winter months and when there is a serious illness; strategies for working out payment
plans; programs that utilities offer for their low-income customers; and potential sources of
payment assistance. In addition, the session will identify areas where advocates may want to
pursue improvements in existing rules.'

The training will be held at the Radisson Hotel City Centre, 31 West Ohio St. in Indianapolis on
Tuesday, April 25, 2006. The training day will begin at 10:00 a.m. and conclude by 4:00 p.m.
Lunch will not be provided for this training. A list of potential places for lunch will be provided at
the training.

A parking garage is adjacent to the hotel on Ohio St. A parking fee of $12 will be assessed each

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