INCOMM Pharmacy and Office Channel Operations Manager position Atlanta downtown or Alpharetta

							INCOMM Pharmacy and Office Channel Operations Manager position - Atlanta
downtown or Alpharetta, GA

INCOMM Pharmacy and Office Channel Operations Manager position – Atlanta
downtown or Alpharetta, GA
Overview:
The Channel Operations Manager will have the ability to drive operational excellence and best
practices across the global organization. This person will work with multiple levels of
management on various projects determining business impact while overseeing the interactions
of our business groups with internal supporting staff. It will provide a single point of service and
information for the sales teams.
The Channel Solutions Manager will streamline the process of getting from sales opportunity to
a clearly defined, approved project through launch.
This role will maintain a backlog of sales opportunities, and champion the collection of
information essential to gaining project approvals through the Governance process.
They will lead or participate in projects of high strategic importance to the corporation and its
business units acting as a consultant / subject matter expert.
Responsibilities:

      Build rapport with sales managers within channel to enable effective communication of
       project work and a close/collaborative working relationship
      Ability to multi-task as well as work independently and willing to get hands into the
       details of the business and execute assigned work
      Coordinate, track and provide concise status reports for complex projects including IT
       integrations, and product development initiatives
      Analyze product sales performance and make recommendations to merchant and product
       managers to assist in growing business
      Promote idea generation and collaboration with cross functional teams
      Serve as subject matter expert on internal processes for project types within assigned
       channel
      Develop and maintain knowledge base for assigned merchant or product channel
      Provide forecasting for upcoming projects to support planning and resource alignment
      Oversee tracking of projects in pipeline to ensure on time delivery
      Communicate changes and updates to cross functional organizations
      Escalate project delays in a timely manner to avoid “firedrill” mode
      In collaboration with sales, define and enforce buying cycles for assigned channel
      Partner with team members to determine best practices to be applied cross channel
      Track and log issues to be addressed at quarterly reviews, suggest process improvements

Business Priorities:

      Complete Monthly Forecast for Cross Functional Teams (RSG/Launch Managers) of
       upcoming integration/product add projects.
      Create scorecards and review results with Channel Sales Team(s) to identify process
       improvements of gaps.
      Quarterly Review of Merchant & Product information is up to date with pertinent
       information for reference
      Ability to influence sales so that the implementation will have necessary products for
       achieving projected financials
      Remain abreast of industry trends and product innovation and communicate back to sales
       teams

Qualifications:

      Decisiveness
      Ability to Influence Others
      Forward-Looking
      Adaptability/Flexibility
      Intelligence and Action-Oriented
      Strong Business Acumen
      Problem Solving Skills
      Delegation
      Time Management / Multi-Tasker
      Self-Directed
      Strong Written and Oral Communication
      Ability to Collaborate
      Organized

Essential Knowledge / Experience:

      Retail POS (Point of Sale) Integrations and Systems.
      Pharmacy and Office Channel experience
      Minimum 3 – 5 years Applicable Experience Working in an Account Management,
       Project Management role in a relevant Industry (wireless/mobile) setting.
      Proficiency in MS Outlook, Excel, MSWord, and Project.
      Strong Verbal and Written Communication Skills.
      Knowledge of Supply Chain and Market Trends
      Experience with Pre-Paid Implementations, Pre-Paid Processors and/or
      Demonstrated ability to plan, think and act independently to execute projects
      Comfortable working with cross functional teams in a fast paced project environment
       which includes remote teams
      Ability to prepare presentations and briefings
      Strong business acumen and understanding of IT services
      Ability to direct the activities of others to ensure completion of projects
      Ability to communicate effectively with all levels of management
      Excellent Project Management Skills.
      Demonstrated Ability to Successfully Lead and Manage Multiple Complex Projects
       Simultaneously.
      Strong Attention to Detail, Drive for Accuracy, and Top-Notch Organizational Skills.
      Excellent Account Management and Client Relation Skills with the ability to influence
       people and drive decisions.
      Maintain High-Level of Client Satisfaction and Confidence.
      Ability to Cope Effectively in Stressful Situations.
      Ability to Grasp Intricacies of Complex Implementations and recognize when Issues need
       to be Escalated.

Education Requirements

      Bachelor’s Degree in Business, IT Operations, Related Field, or Equivalent Work
       Experience Required.
      PMP Certification Preferred, but Not Required

No agencies please.
Thank you so much for your interest!
I would love to forward your credentials to the next level, but in order to do so...
Please write back with your availability to interview & to start, the reason you are leaving your
present situation OR the reason for leaving your last position, along with your minimum annual
salary range) & the status of your eligibility to work in the United States?
** Where do you live NOW & is your location commutable to Midtown Atlanta or Alpharetta?
Also, write back with the following:
SUBMIT the number of years of experience /brief explanation of that specific experience in each
of the following:

      Experience with prepaid gift cards or other electronic payment processing (Where?
       How long? Specifics of the product)
      Experience in the Mobile Commerce &/or Wireless Services industries
      Retail POS (Point of Sale) Integrations and Systems
      Pharmacy and Office Channel experience
      Minimum 3 – 5 years Applicable Experience Working in an Account Management,
       Project Management role in a relevant Industry (wireless/mobile) setting.

      Proficiency level in MS Outlook, Excel, MSWord, and Project.
      Knowledge of Supply Chain and Market Trends (1 example of each)
      Experience with Pre-Paid Implementations, Pre-Paid Processors and/or (where?
       How long)

Please answer the questions above, & send with your resume in MSWord “doc” format to:
ruthiep@bellsouth.net
for Interactive Communications International
Ruthie Powell
Senior Sourcer/Recruiter