Resume Critique Workshop

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					              Phone Skills
               Workshop

             Presented by Profile




03/31/2003          Version 2.1     1
                    Agenda
             • Purpose of a Phone
               Interview
             • Overview
             • Before the Call
             • Beginning the Call
             • During the Call
             • Ending the Call

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                  Purpose of a Phone
                      Interview
• GET THE FACE-TO-FACE INTERVIEW
  WITH HIRING PERSON!
     – Marketing yourself
             • What makes you unique
             • Answer the question “Why should the employer
               want to talk to you in person?”
             • Only give enough information that 100% qualifies
               you for the job and “NO MORE, NO LESS.”


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               Overview
• During the Phone Interview
  – “Paint a Clear Picture”
  – “Tell your Story”
  – Advertise Yourself




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             Before the Call (1)
• Get your environment ready
     – Designate a home phone for interviewing, a place away from
       barking dogs and chatty children - and out of reach of food and
       cigarettes Quiet environment
     – Use a traditional hand- held telephone, rather than a cordless
       phone or head set. Free hands allows you to do something else
     – Don’t cradle the phone
     – You need to focus!




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              Before the Call (2)
• Keep a binder at the phone that contains all the information you
  will need to make you look like a master of knowledge and
  organization.
      – Your resume
      – List of answers to anticipated questions -- prepare a list of
         accomplishments (PSRs) for each of your past positions on your
         resume
      – Talking points, such as your specific skills
      – Your calendar
      – Folder containing correspondence from companies you've applied
         to with information about the company, products, revenues, and
         other pertinent industry information
      – Paper, pen, and calculator
      – Prepare questions based on the position’s responsibilities, goals of
         the division, cultural style of the company, or the interviewer’s
         background, if it is the hiring manager
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                     Speaking Tips
•   Open your mouth wider as you speak and move your lips
    more. Most people don't move their lips on the phone which
    flattens the tone of voice.
•   Speak in your lower vocal range, especially if you are a
    woman. Lower pitches are transmitted with greater clarity over
    the phone than higher tones.
•   Slow it down when you talk. Practice speaking with warmth
    and enthusiasm - like the kind of person you would like to
    meet.
•   Don't cradle the phone between your neck and shoulder. It
    tenses the throat, resulting in a tendency to talk from one side
    of your mouth.
•   If you are making the call, confirm the pronunciation of the
    name of the interviewer. Don't address the interviewer by his
    or her first name without first asking permission.

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            Beginning the Call
• BE ENTHUSIASTIC. The first 15 seconds are
  crucial and interest in your voice is key. Just the
  way you answer the phone has an impact on the
  caller. Talk distinctly and with confidence. EASY
  TO UNDERSTAND
• ESTABLISH A CONNECTION. Ask about the
  caller’s experience with the company or mention
  something you have read about the company. Also
  try touching on a common experience.
• ASK FOR AN OVERVIEW. Once you are
  comfortable, ask the interviewer what they are
  looking for and why the position is open. If you
  don’t already have this information, this will provide
  you with good information so you can plan your
    responses.
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               During the Call (1)
•   KNOW YOUR RESUME.
     – Don’t assume that the person on the other end of the phone knows your
       background or is familiar with the companies listed on your resume.
       Assume that you have to illustrate your entire background. Make your
       resume "come alive". Try to anticipate what a company may ask about your
         background.
•   DEMONSTRATE A CAREER PLAN.
     – The interviewer may start with the question, "Tell me about yourself." One
       approach is to begin by saying, "Let me tell you how and why I am in my
       current position". If you have had a number of other titles at one company,
       explain how value you added to the company resulted in promotional
         opportunities. (Tape 105-124) Tape 124-175
•   DEMONSTRATE ACCOMPLISHMENTS. (Tape 67-105)
     – Weave your PSRs into the interview. Paint a picture.
     Make sure you quantify the accomplishment in each position
     (e.g. Increased sales by X percent; Oversaw budget of $Y).
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               During the Call (2)
•   ADDRESS REASONS FOR LEAVING. Be clear on your reasons for
    leaving each position. Almost every interviewer will ask that question. If
    you left a job because there was a conflict in the department or with
    your supervisor, be brief about the conflict. Most people don’t enjoy
    hearing a long drawn out negative explanation. (Tape 124-175)
•   ASK QUESTIONS FROM THE LIST YOU PREPARED. Asking good
    questions illustrates that you are already thinking seriously about the
    position and joining the company. Potential employers expect to be
    asked questions and welcome opportunities to talk about their
    companies and/or their own backgrounds. (Tape 175-216)
•   BE OPEN TO COMPENSATION QUESTIONS. If you are asked, be
    specific and precise about the base, bonus, stock options, car
    allowance, etc. If asked "What salary are you looking for to make a
    change?" A good answer is, "My current package is a base of $XX.XX
    and bonus of XX%, and I am hoping you will make me a fair offer
    based on my experience and the value I can bring to your company."
    The interviewer will usually not press you for a specific number if you
    answer the question in that manner.
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                Ending the call
• GIVE UP CONTROL. The end of the call is always a tricky
  thing. A good suggestion is to thank the caller for his or her time
  and say that you are interested in the opportunity. If the
  interviewer has not asked you about your schedule or
  availability, it is a good idea to ask, "What would the next step
  be in the process?" Let the interviewer reestablish control of the
  interview with this question. (Tape 216-251) (Tape 251- 277)
• CONFIRM INFORMATION. If you don’t already have it, be sure
  to ask for the interviewer's exact title and name spelling, along
  with a street or email address, so that you can send a thank you
  note. (Ask if the interviewer uses email regularly before sending
  one). (Tape 277 - 290)


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                    Critique
•   BE ENTHUSIASTIC
•   ESTABLISH A CONNECTION
•   ASK FOR AN OVERVIEW
•   KNOW YOUR RESUME
•   DEMONSTRATE A CAREER PLAN
•   DEMONSTRATE ACCOMPLISHMENTS
•   ADDRESS REASONS FOR LEAVING
•   ASK QUESTIONS FROM THE LIST YOU PREPARED
•   BE OPEN TO COMPENSATION QUESTIONS
•   GIVE UP CONTROL
•   CONFIRM INFORMATION

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              Summary
• Be prepared
• Talk with confidence and tell your
  story
• Ask for a personal interview
• Send a Thank You Note


03/31/2003        Version 2.1          13

				
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