general manager job description new by G98gIP



Job Title:   General Manager                               Status: part-time (4 days)

Reports to: Director                                       Last revised: June 2012


1.1     See attached chart.


2.1     The postholder will act as depute to the Director and have full responsibility for staffing,
        finance, visitor services, building management and general management issues. The
        General Manager also acts as first point of contact for the catering franchise holder and
        Cultural Tenants. S/he will organise the resources of CCA in such a way as to provide
        maximum support to the artistic programme and policy, advising the Director and the
        Board on matters of general and financial management. S/he will also ensure that
        legislative and licensing requirements are met at all times.


        This job description describes the principal purpose and main elements of the job at this time.
        It is a guide to the nature of the main duties as they currently exist but is not intended to be
        all-inclusive. The post holder is expected to work flexibly and respond positively to changing
        business needs.

3.1     Policy issues

            Work closely with the Director to ensure that the policies agreed by the Board are
             effectively co-ordinated and implemented.

            Lead on policy initiatives relevant to the job remit and prepare and disseminate
             relevant policy documents in liaison with colleagues and users where appropriate.

            Co-ordinate monitoring activity across the organisation to ensure that
             achievements against policy and performance standards can be reported on to the
             Board and to funders.

            Advise the Director and report to the Board on performance standards, finance,
             operational, and management issues.
3.2   General management

         Support the effective planning and implementation of the artistic programme
          through the efficient administrative, organisational and financial planning of the
          organisation, working closely with the Finance & HR Admin Assistant and
          Programme Admin Assistant to ensure that appropriate, reliable and transparent
          administrative systems are in place.

         Ensure that all relevant licenses, regulations and statutes are observed and there is
          compliance across the organisation with financial and commercial policies and

         Directly manage and develop all staff under direct report to this post

         Work with the Head of Programme to ensure that all contractual issues relating to
          the appointment of professional artists and companies are dealt with appropriately
          and effectively.

3.3   Human Resources

         Take responsibility for all HR related matters across the organisation, including, for
          example: the production and maintenance of relevant staffing policies and
          procedures (eg. grievance, disciplinary, equal opportunities, absence, etc.); payroll;
          the management and development of a staff appraisal scheme; support and advice
          to managers on dealing with staffing issues, including training needs; recruitment
          of new staff, in liaison with the relevant manager; and organisation of inductions.

3.4   Cultural Tenants

         Efficiently manage vacant cultural tenant spaces

         Receive and consider applications from potential cultural tenants

         Ensure that all cultural tenants have suitable leases in place and that these are
          reviewed appropriately.

         Liaise closely with all cultural tenants to ensure effective and efficient working
          relationships. This will include dealing with all invoicing.

         Liaise with the franchise-holder providing catering and other facilities to CCA

3.5   Visitor Services
         Work with the senior duty manager to ensure the duty manager, box office and
          front of house operations are delivered effectively and professionally

         Ensure that the organisation operates to the highest standards of customer care.

3.6   Building Management

         Take primary responsibility for the management of the building. This will include,
          for example, overseeing the work of the Senior Duty Manager and Facilities and
          Technical Assistant to ensure that:

          o   the day to day management of the building is delivered to a high standard
          o   the Centre’s budget for repairs, renewals and maintenance contracts is
              managed and monitored effectively
          o   all maintenance contracts are managed effectively and timeously renewed
          o   the facilities management company undertake their duties in line with their
          o   The building is safe for staff and customers
          o   To ensure CCA meets and maintains legal and operational requirements as a
              public venue
          o   Health and safety requirements are met

3.7   Financial management

         Take day to day responsibility for the effective financial management of the
          organisation. This will include: developing and implementing appropriate and
          clearly understood processes and procedures; maintaining accurate financial
          records and monitoring all expenditure against budgets.

         Work closely with the Director and senior management team on the production
          and control of budgets and with the Office and Programme Assistant over day to
          day management of financial records.

         With the Director, liaise with principle funders, including Glasgow City Council and
          Creative Scotland. This will include ensuring compliance with terms and conditions
          of funding.

         Assist the Director and senior management team in strategies for securing finances
          and sponsorship.

         Liaise with CCA’s accountants in the successful implementation of their duties.

3.8   Other

         Work with the Director and the rest of the Senior Management Team as required
          on any appropriate initiatives.

         Represent CCA as required.

                                                                         ESSENTIAL (E)/
                                                                         DESIRABLE (D)
An in depth understanding of management systems and processes            E

Broad knowledge of, and an interest in, contemporary arts                D
Knowledge of finance, accounting, budgeting, and cost control
Comprehensive knowledge of health and safety matters, including
current legislation and a broad knowledge of other statutory             E
requirements relevant to the post
An understanding of and commitment to equal opportunities and to
making the arts accessible to all
Significant senior administration experience, preferably in an arts
related environment
Proven track record of staff management and motivation of a team         E
Experience of high level budgeting and financial control in an
Demonstrable experience of developing effective policies and
Experience of supporting and servicing a Board or Committee              D

Experience of managing staff                                             E

Experience of working with funders                                       D


Ability to effectively lead and motivate a team                          E
Excellent administrative and organisational skills with the ability to
develop comprehensive systems and procedures
Excellent interpersonal skills                                           E

Strong problem solving ability                                           E

Ability to handle difficult situations calmly and sensitively            E
Excellent communication skills (both oral and written), with the ability to
communicate with a wide and diverse range of people, including the            E
general public, artists and other stakeholders
Ability to efficiently manage a heavy workload and prioritise as
appropriate to meet targets and deadlines
Ability to use computerised systems (word-processing, database, and
spreadsheet), with good keyboard skills.
Ability to work well with internal and external colleagues, collaboratively
and in a team-oriented way
Ability to work flexibly, in the evenings and at weekends as appropriate      E


Commitment to high standards of customer care                                 E

Commitment to continuous improvement                                          E

Enthusiasm for the arts in general                                            D

Tactful and diplomatic                                                        E

A positive and enthusiastic self-starter                                      E

Proactive and responsible in approach                                         E

A team player                                                                 E

Friendly and open                                                             E

Is thorough and pays attention to detail                                      E

Confident and assertive                                                       E

Calm under pressure                                                           E

To top