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                               RESOURCES DIRECTORATE

                                        SERVICE PLAN
                                                        2004/05




                                                                                        Formatted: Font: Arial
                                                                  Draft 18 March 2004




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CONTENT
1.     Executive Summary                                                                                               4

2.     Introduction                                                                                                    8
               Directorate Mission/Vision/Supporting Objectives

3.     SCC Planning Processes
              Chart                                                                                                    9
              Corporate Structure Chart                                                                               10
              Vision, Aims and Priorities                                                                             11
              Values                                                                                                  12
              Corporate Performance Monitoring Arrangements                                                           18

4.     Resources Directorate
              Directorate Management Structures,                                                                      19
              Services Provided                                                                                       20
              Internal Performance Management Arrangements – AF to draft                                              ?

5.     Directorate Analysis
               Internal Strengths and Weaknesses                                                                      ?
               External (Opportunities and Threats)

6.     What we are planning to do in 2004/05                                                                           21

7.     Achievements/Weaknesses in 2003/04 (to be taken from Service Planning Monitoring Reports for 2003/04). (First   51
       six monthly report reported December 2003/Jan 2004)

8.     Performance Indicators and Targets (targets taken from the BVPP 2004/05)
              BVPIs                                                                                                   59
              Local Indicators (PAF etc) reported through the BVPP
              PSA Targets (where not picked up above)



c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                             2
                 Quality of Life

9.     Audit and Inspection                                       62
               Current Best Value Review Programme (2004/05)
               Current Management Review Programme (2004/05)
               Best Value/SSI & OFSTED Inspection Reports
               District Audit/External Audit Reports

10.    Training and Development Plan                              63

11.    Budget Layout and Budget Analysis                          65

12.    ICT Strategy                                               71
               Corporate
               Resources

13.    Equalities – General Statement                             72

14.    Health & Safety – General Statement                        73

15.    Communication Policy                                       74

16.    Trust & Honesty Policy                                     76

17.    Resources Directorate Risk Assessment                      78




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1.    Executive Summary
      The Target Audience
      This Service Plan for the Resources Directorate is an operational plan aimed primarily at the people working in our directorate and it
      links with similar plans from other directorates to provide a record of what we are planning to do in 2004/05 and what we achieved in the
      past year and identifies areas for improvement.

      The Service Plan makes clear connections between the priorities contained in Shropshire County Council’s Corporate Plan and the
      Community Plan and demonstrates how our work impacts on other directorates within the County Council. By making appropriate
      connections with these strategic plans and by taking full account of the findings from internal and external best value reviews and its
      inspections, we aim to improve our performance, be more cost effective and raise standards of service delivery. In this way we can help
      the County Council achieve the best outcomes for people in Shropshire.

      Plans do not stand still and, therefore, we will be monitoring our progress in meeting our objectives on a quarterly basis through our
      Corporate Performance Management system. This system includes regular reporting arrangements and auditing through our Corporate
      Performance Management Group.

      Main Functions and Structure
      The main functions and structure of Resources Directorate are shown on pages 4-6 of the Service Plan.

      Resources Directorate contributes to the overall performance of the County Council by providing quality support services across all
      directorates, through direct service delivery to local people, by providing a co-ordinating and facilitating role on overall performance and
      through joint working.

      Looking Forward

      Looking forward to 2004/2005 the Service Plan also identifies some key areas of work which will support the whole Council in moving
      ahead. These include:

       The development of a corporate procurement policy, improvements in procurement arrangements, a review of West Mercia
        Supplies and the purchase and installation of an e-procurement system.
       Promoting and enabling an increase in the use of electronically enabled services.
       Identifying opportunities for the generation of capital receipts to support a substantial planned increase in the capital programme



c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                 4
       Developing and implementing better systems and processes for delivering capital projects on time and within budget across the
        County Council.
       Implement a ‘freedom of information’ plan to ensure compliance with legislation by January 2005.
       Negotiating and letting a tender for the delivery of the quality in Community Services Private Finance Initiative project.
       Working in partnership to let an integrated waste management contract financed through Private Finance Initiative..
       Opening public access ICT facilities called ‘broadplaces’ in village Halls and Multi Use Community Facilities.
       Increasing the number and value of transactions processed electronically.
       Delivering projects which will help meet the e-Government agenda including fully e-enabling services, opening Community
        Information Points and Community Contact Centres.
       Promoting the use of ICT and broadband in the Shropshire business community.
       Developing and implementing an overall corporate governance framework for the County Council.
       Maintaining high standards of probity and regularity.
       Promoting healthy eating for school children.
       Increasing recycling, reducing waste within our premises.
       Maintaining effective and efficient systems for financial control and financial management.
       Revising our Investment Strategy for the Pension Fund so as to deliver against our objectives of being both fully funded and having
        stable employers’ contribution rates.
       Making a success of Switch on Shropshire.

      Looking Back

      Looking back the Service Plan identifies some major achievements during 2003/2004. These include:


       Improved communication with the public ands stakeholders through more active engagement in the development of the budget.
       Effective use of existing resources including our property portfolio.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                          5
       Attracting new sources of funding for major service developments such as the Quality in Community Services PFI and providing
        effective support as accountable body to the RRZ and Sparks (SRBG).
       Development of e-government solutions to meet the targets set within our IEG statements.
       Introduction of an increased number of electronic access points throughout the county
       Meeting Public Service Agreement targets enabling the provision of improved services.
       Reassessment of Investors in People Award.
       Carrying out Best Value and Management reviews of services.
       Continuing to promote the interests of Shropshire.
       Successful change of Pension Fund Investment Strategy – appointment of 3 new Bond managers and 2 new Fund of Hedge Fund
        manager.
       Successful Pension Fund Annual General Meetings – attendance increased, held 3 meetings this year.
       Audit of all equipment in school kitchens has been completed in order to enable a structured replacement programme to be
        developed and implemented which address health and safety issues in kitchens.
       The first cashless school meals system has been implemented in Shropshire in Sir John Talbot secondary school which has
        increased overall income as well as increasing the take up of free school meals.
       A refurbishment programme has been completed at Meole Brace Secondary School which has improved the facilities within the
        kitchen and the dining room, including increasing seating capacity, which has resulted in an increase in income.
       Successfully secured catering contracts in Worcester in 2 high schools and 6 dining centres.
       Shire Services web site has been launched and continues to expand.
       Developed a PFI bid for Harlescott/Sundorne to contract stage
       Developed a case for Waste Management PFI
       Set up financial information on the internet.
       Improved performance in paying invoices promptly
       Implemented 2004/05 budget strategy
       Enhanced the form financial reporting and monitoring processes for services and directorates for capital expenditure.



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       Generation of smallholdings capital receipts so as to reinvest in priority services
       Restructuring Central Services so as to better meet service delivery needs and generate substantial savings for the county Council
       Delivering a budget on time which directs resources to meet priority service delivery needs and keeps Council Tax to sustainable
        levels.
       Maintaining high standards of governance, probity and regularity.
       Improving performance against BVPI’s.
       Delivering our Quality in Community Services PFI project on time.
       Supporting the submission of the Outline Business Case for the waste management PFI.
       Developing and implementing a Business Continuity Plan for the County Council as part of our risk management strategy.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                         7
2.    Introduction

      2.1    Our Service Plan helps us to:

              Contribute to delivering the county Council’s 4 aims and 16 priorities for improvement.
              improve our performance by
                establishing clear targets and areas for improvement.
                looking ahead and striving to meet our targets for the year ahead (2004-2005) and
                reflecting on what we have done by looking back at performance during the previous year (2003-2004).
              Communicate targets for the new year to our staff and recognise achievements from the old year.


      2.2    The plan also helps us to focus on how we manage and contribute to the overall service at:

              unit and team level
              through our individual work programmes by providing a basis for personal appraisal.


      2.3    Our Service Plan for Resources Directorate needs to be viewed alongside similar plans from other directorates in the County
             Council but also as a contribution towards other major plans at a corporate level – the Integrated Community Strategy
             (Community Plan 2003 – 2006) Best Value Performance Plan, the Corporate Performance Plan, the Medium Term Financial
             Plan and the Revenue & Capital Budget.




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Shropshire County Council Planning Process

                                                          Integrated
                                                      Community Strategy
                                                     (Community Plan 2003-
                                                             2006)


                                                                                      Key Public Service Plans
              Countywide Community Strategy and                                           Local Delivery Plan
                 5 District Borough Community                                    Supporting People Implementation Plan
                            Strategies                                                     Waste Local Plan

External to the County Council

Internal to the County Council
                                                   Best Value Performance Plan
                                                         Corporate Plan
                                                   Medium Term Financial Plan


                                                          Service Plans
                                                          Annual Budget



                                                          Statutory Plans



                                                            Team Plans



                                                        Individual Appraisal


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3.    CORPORATE STRUCTURE CHART


                                                               CHIEF EXECUTIVE

                                                                Carolyn Downs




     CORPORATE           CORPORATE             CORPORATE                         HEAD OF      DIRECTOR       HEAD OF
      DIRECTOR            DIRECTOR              DIRECTOR                          CHIEF          OF         LEGAL AND
                                                                                EXECUTIVES   RESOURCES      COMMITTEE
     EDUCATION           COMMUNITY             SOCIAL CARE                        OFFICE                     SERVICES
                            AND                AND HEALTH
                        ENVIRONMENT


     Liz Nicholson       Penny Spencer          Jack Collier                     Jo Turton   Laura Rowley   Claire Porter




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                         10
-+




Visions, Aims and Priorities of the County Council
                                                   Integrated Community Strategy
                                   LSP Vision: ‘To Improve the Quality of Life for Shropshire People’
                                        4 LSP Aims and the 16 SCC priorities for improvement



      Improving well-being, care          Improving the environment        Promoting lifelong learning         Stimulating a thriving
             and health                                                              for all                        economy


     1. Deliver preventive services      5. Encourage waste               9.   Improve pupil               13. Increase the employment
        for children, older people          minimisation and recycling         achievement                     opportunities and
        and disabled people                                                                                    regeneration of market
                                         6. Provide safe and well         10. Provide inclusive                towns
     2. Provide quality care for            maintained roads                  education for young
        people at home                                                        people facing difficulties   14. Provide greater
                                         7. Maintain sustainable public                                        employment opportunities
     3. Encourage healthier                 and community transport       11. Develop early years and          for people with disabilities
        lifestyles                                                            childcare provision          15. Increase access to the
                                         8. Encourage Sustainable                                              countryside, leisure and
     4. Reduce crime and the fear           Development                   12. Develop community                cultural activities
        of crime                                                              based learning
                                                                                                           16. Increase electronic
                                                                                                               access to services




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Shropshire County Council Core Values


Core Value 1: Treat everyone equally, with respect and value cultural diversity

What this means                                                     We will show it by:
    We will build relationships on mutual trust and respect           Guiding and trusting our colleagues to do what is right. If we do
                                                                        not then we should not be surprised that we do not earn their
                                                                        trust in the leadership of SCC

    We will demonstrate sensitivity in all we do                      Promoting diversity, accepting we are all different and
                                                                        encouraging the best from everyone.

    We will recognise and appreciate the contribution made by         Having clear and unambiguous policies for rewarding and
     others                                                             praising staff who make a meaningful contribution to SCC

    We will understand how our own behaviour and style affects        Being open and honest with each other     so that we can learn
     others                                                             how we affect other people.

    We will leave others with a sense of being heard, understood      Understanding that our colleagues are the Council’s best asset.
     and valued                                                         Staying focused on the needs of all of our communities




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Core Value 2: To Have an Achievement Focus

What this means                                                           We will show it by:
    We will focus clearly on the activities which are described in our      Having our Plan written in plain English and widely distributed
     Corporate Plan                                                           and its contents shared with all employees

    We will continually improve the quality of our services and the         Taking the lead and engaging with all of our communities
     processes we use to deliver them

    We will remain objective and positive at all times to achieve our       Even when things go wrong, using the learning opportunity in
     aims, priorities and targets                                             order to deliver success in the future

    We will meet and at all times strive to exceed all expectations         Delivering on time and on budget and maintaining agreed
                                                                              service levels which we shall endeavour to exceed

    We will develop and generate new approaches and creative                Developing and fostering a culture that not only believes change
     solutions                                                                is good but rewards those who embrace it

    We will acknowledge and develop best practice which we will             Encouraging the sharing of best practice which will enable us to
     share with others                                                        be recognised as a high performing council (or excellent)




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Core Value 3: Work with Integrity within an Ethical Framework

What this means                                                         We will show it by:
    We will demonstrate SCC’s ethics and values at all times              Challenging any deviation from the core values by colleagues

    We will demonstrate commitment and loyalty to Shropshire              Ensuring that the views and values of SCC and the statements
     County Council and the community of Shropshire                         made in its agreed plans are adhered to at all times

    We will aim to achieve the highest standards and quality of work      Developing and defining consistency and a uniform level of high
     on a consistent basis                                                  standards and quality and subsequently promoting SCC as a
                                                                            professional organisation with an enviable reputation

    We will set an example to follow                                      Raising the standards by which we judge ourselves, and by
                                                                            which we are willing to be judged

    We will demonstrate personal ownership and responsibility             Accepting responsibility for the work that we do, successes and
                                                                            mistakes – and suggesting solutions

    We will put SCC’s long term interests first                           Ensuring wherever personal views and opinions conflict with
                                                                            those of SCC we will ensure that the organisation’s view takes
                                                                            precedence

    Personal integrity (to be completed




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Core Value 4: Be Open And Honest In All Our Communications In Working With Others

What this means                                                     We will show it by:
    We will encourage collaboration and open relationships            Working closely together in an atmosphere of openness and
                                                                        honesty which will allow us to learn and expand or increase
                                                                        knowledge and experience

    We will communicate widely and openly with people                 Acknowledging that only by clear, open and honest
                                                                        communication can any organisation be truly effective

    We will adjust our style as the situation requires to obtain      Having a greater understanding of our own strengths and areas
     maximum results                                                    for development as well of those of others. In this way, we will
                                                                        be able to ensure that our skills complement each other and
                                                                        teams are constructed for maximum effect.

    We will welcome the opportunity to work with and learn from       Giving greater opportunity for diversity of experience and
     other people                                                       experiential learning leading to increased knowledge and
                                                                        development.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                       15
Core Value 5: Focus on the needs of clients and communities we serve

What this means                                                         We will show it by:
    All who we deal with are clients and require respect and support      Showing respect for everyone, both inside SCC and outside
     at all times

    We will build and maintain long term relationships with all           Identifying all opportunities for liaising and working with our
     Clients/customers/communities to each other’s benefit                  Clients/customers /communities and following up all contacts

    The primary objective for everyone is to meet our                     Ensuring that from joining SCC to retirement the importance of
     Clients/customers /communities agreed needs internally and             the Customer/Client/Community is understood by all
     externally                                                             employees/members

    We will always be clearly focused on the                              Ensuring to the best of our ability that the correct resources are
     Clients/Customers/Communities requirements                             provided in order to deliver the needs. Doing everything right
                                                                            first time to agreed deadlines, ensuring value for money




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Core Value 6: Sustainability – To Ensure A Better Quality Of Life Now, And For Generations To Come

What this means                                                     We will show it by:
    Promoting social progress which recognises the needs of           Caring for disadvantaged people by, for example, ensuring old
     everyone                                                           people in Shropshire are provided with support to live at home
                                                                       Improving educational attainment by, for example, working with
                                                                        schools to help pupils meet their full potential in numeracy,
                                                                        literacy, science and GCSE results.

    Ensuring effective protection of the environment                  Protecting and enhancing Shropshire’s wildlife and landscape
                                                                        by, for example, achieving the targets in the Shropshire
                                                                        Biodiversity Action Plan in partnership with others.
                                                                       Reducing pollution by, for example, increasing bus passenger
                                                                        journeys

    Ensuring prudent use of natural resources                         Helping protect the global climate by, for example, reducing
                                                                        County Council emissions of greenhouse gases.
                                                                       Increasing the amount of household waste recycled or
                                                                        composted.
                                                                       Adopting sustainable procurement policies which take account
                                                                        of full environmental cost.

    Ensuring the maintenance of stable levels of economic growth      Promoting a thriving economy in Shropshire by, for example,
     and employment                                                     encouraging the creation of employment opportunities, and
                                                                        safeguarding existing jobs.




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                                Overview of Corporate Performance Monitoring at Shropshire County
                                                             Council

                           Performance monitored
                              as part of existing
                           directorate performance                                                                   Existing performance reporting
                                 management
                                  frameworks


                                                                                                                             Relevant Portfolio                 Relevant Scrutiny
                                                                                              Directorate DMTs
                                                                                                                                  Holder                             Panel


                                                                                                                               Information that will be included in
                                                                                                                               reports:
                                                                                                                              Ÿ    Financial Measures
                                                                                              Performance and                 Ÿ    Quality of Life indicators
                                                                                             Scrutiny Unit to pull            Ÿ    PIs (Local and national)
                                     Reporting of performance against Corporate Priorities



                                                                                                out corporate
                                                                                                                               Areas that will be reported include:
                                                                                                performance                   Ÿ    Corporate Health,
                                                                                                 information                  Ÿ    Performance against the Corporate
                                                                                                                                  Priorities,
                                                                                                                              Ÿ    Performance against action plans/
                                                                                                                                  inspection reports



                                                                                                 Council                                       Corporate standard
                                                                                             Management Team
                                                                                                                                      Reported to Directorate DMTs,
                                                                                                                                      Relevant Portfolio Holder, and
                                                                                                                                      Corporate Management Team at least
                                                                                                                                      quarterly

                                                                                                   Cabinet                            Reported to the Relevant Scutiny
                                                                                                                                      Panels, and Cabinet at least half yearly

                                                                                                                                      Reported to Council once a year in the
                                                                                                                                      Chief Executive's Annual Report

                                                                                              Chief Executives
                                                                                               Annual Report




                                                                                                   Council
                                                                                               (Annual Report)




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4.      Resources Directorate Structure Chart


                                                        DIRECTOR OF RESOURCES

                                                              Laura Rowley




  HEAD OF              HEAD OF             HEAD OF                HEAD OF        HEAD OF          HEAD OF I.T.   HEAD OF
  AUDIT &              FINANCE             FINANCE                BUILDING       ESTATES           SERVICES        SHIRE
CONSULTANCY          (TREASURY &        (ACCOUNTING &             SERVICES       SERVICES                        SERVICES
                     EXCHEQUER)           BUDGETING)                                                             (CATERING &
                                                                                                                  CLEANING)



     Graham Tart        Phil Guy/         Simon Riley             Chris Rolle   Andrew Stirling   Alan Cormack   Janet Norton
                        Graham
                        Chidlow




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Resources Directorate – Service Areas
Audit and Consultancy – provides an internal audit and consultancy service for the County Council ensuring probity, regularity and efficiency
in the Council’s financial affairs, systems and procedures. In addition the Unit provides services in relation to Data Protection, Freedom of
Information, Information Security, Risk Management and administration services for the Resources Directorate.

Finance: Accounting & Budgeting – provides specialist services for the Council including corporate accounting and budgeting services,
financial planning, technical advice on local government finance, support to PFI scheme development, accounting support on external grant
initiatives in role of accountable body, insurances, payments and financial systems control and development.

Finance: Treasury & Exchequer – cash/debt management, pension fund administration and investment, income collection, payroll and
exchequer systems control and development.

IT - Technology Services provides strategic planning for the use of ICT by the County Council and develops and maintains network
infrastructure and applications, co-ordinates electronic data management, manage access and security controls. SITTS provides ICT support
and advice to schools within the county and liases with the Local Education Authority to provide strategic planning for ICT. Development
Services provides strategic advice to the County Council on the procurement, development and use of information systems and develops,
maintains and provides end user support for third party and in-house application systems.

Property: Building Services – provides building maintenance services and architectural advice and implementation on County Council
premises and has a lead role in delivering the capital programme for the County Council.

Property: Estates Services – provide a complete property management advice service for the County Council’s land and built assets. The
Strategic Property Group covers Corporate Asset Management, Property Review and Property Information. The Operational Property Group
acquires, manages – lettings, licences, rating - and sells land and buildings used by the County Council. The Gypsy Liaison Officers manage
the County Council’s Gypsy sites as well as having a key role with Supporting People. Shirehall Services provide facilities management for the
Shirehall complex as well as at Radbrook and Market Drayton. The Emergency Planning team is responsible for co-ordinating the County
Council’s response in the event of an emergency situation.

Shire Services – provide catering and cleaning services to schools, colleges, libraries and other Government premises throughout Shropshire
and adjoining counties. Shire Services also provide a corporate lead on procurement within the County Council.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                             20
6.        What We Are Planning To Do In 2004/5


Aim            County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria      Key Milestones for Delivery   Lead Officer
               Council                                            PSA,               (Output Measure)      (indicate whether they will   /Directorate/
               Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:               be measured on a quarterly    CMT
               Improvement      and/or /Improvement Planning      Service Plan)      Specific              and/or six monthly basis)     /CPMG
                                Areas (IPA)                                          Measurable
                                                                  (please complete   Achievable            (please complete Supporting
                                (refer to Improvement Plan        Pro-forma 3 in     Resourced             Table 4 for Directorate
                                Supporting Table 1)               addition to        Time-bound)           Monitoring purposes)
                                                                  completing
                                                                  column below)
      1              2                          3                          4                   5                        6                        7
1. Improving   1. Deliver       Work with Adult Protection        Local indicator    Agreed procedure in   Draft by 31st May 2004        Pete Harris
well being     preventive       Service to identify possible                         place by July 2004.                                 (F: T&E – I))
care and       services for     financial abuse of adults
health         children,        receiving care.
               older people
               and disabled
               people




Key (Column 7):
A&C – Audit & Consultancy
F(A&B) Finance: Accounting & Budgeting
F(T&E) Finance: Treasury & Exchequer (I- incomes, T – Treasury, E – Exchequer)
SS – Shire Services
IT – Information Technology
PS – Property Services
RD – Resources Directorate




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Aim            County           Delivery Mechanism :               Key PIs (CPA,      Success Criteria       Key Milestones for Delivery    Lead Officer
               Council                                             PSA,               (Output Measure)       (indicate whether they will    /Directorate/
               Priorities for   Through Service Objectives (SO)    Corporate Plan,    (SMART:                be measured on a quarterly     CMT
               Improvement      and/or /Improvement Planning       Service Plan)      Specific               and/or six monthly basis)      /CPMG
                                Areas (IPA)                                           Measurable
                                                                   (please complete   Achievable             (please complete Supporting
                                (refer to Improvement Plan         Pro-forma 3 in     Resourced              Table 4 for Directorate
                                Supporting Table 1)                addition to        Time-bound)            Monitoring purposes)
                                                                   completing
                                                                   column below)
1. Improving   1. Deliver       IRT (Identification, Referral &                       Better co-ordinated    Launch Pilots in February      Kevin Malone/
well being     preventative     Tracking of Children at Risk)                         inter-agency working   2004                           Paul Cotterill
care and       services for                                                                                                                 (IT)
health         children,        Multi-agency, local preventative                                             Roll-out to further areas by
               older people     strategy for children aged 0-18:                                             September 2004
               and disabled     Common assessment
               people           procedures; shared IT system

3.             9. Improve
Promoting      pupil
lifelong       achievement
learning for
all
               10. Provide
               inclusive
               education for
               young
               people
               facing
               difficulties




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                              22
Aim            County           Delivery Mechanism :                  Key PIs (CPA,      Success Criteria         Key Milestones for Delivery    Lead Officer
               Council                                                PSA,               (Output Measure)         (indicate whether they will    /Directorate/
               Priorities for   Through Service Objectives (SO)       Corporate Plan,    (SMART:                  be measured on a quarterly     CMT
               Improvement      and/or /Improvement Planning          Service Plan)      Specific                 and/or six monthly basis)      /CPMG
                                Areas (IPA)                                              Measurable
                                                                      (please complete   Achievable               (please complete Supporting
                                (refer to Improvement Plan            Pro-forma 3 in     Resourced                Table 4 for Directorate
                                Supporting Table 1)                   addition to        Time-bound)              Monitoring purposes)
                                                                      completing
                                                                      column below)
1. Improving   1. Deliver       FAME (Framework for Multiple                             Better co-ordinated      Roll-out to further areas by   Nita Boolauki &
well being     preventative     Agency Environments)                                     inter-agency working     October 2004                   Paul Cotterill
care and       services for                                                                                                                      (IT)
health         children,        Multi-agency: shared software
               older people     to create a virtual mental health
               and disabled     record from existing partner IT
               people           Systems
               2. Provide
               quality care     (Pilots launched in March 2004)
               for people at
               home
               3.
               Encourage
               healthier
               lifestyles

1. Improving   2.Provide        Improve access to electronic          Local Indicator    Increased number of      Successful Direct Debit        Peter Harris
well being     quality care     payment methods.                                         transactions being       campaign in the                (F: T&E)
care and       for people at                                                             paid electronically.     Shrewsbury area in the
health         home                                                                      Targets for 31/03/05 =   Spring 2004.
                                                                                         94% by volume, 15%
                                                                                         by number

1. Improving   3.               Programme of extending and                               Completion of            When Government grant is       Roy Jones
well being     Encourage        refurbishing sites & facilities for                      extension &              received.                      (PS)
care and       healthier        Gypsies                                                  refurbishment
health         lifestyles
1. Improving   3.                   Working with schools                Local PI’s        Take up of meals        Quarterly financial        Janet Norton
well being     Encourage             towards the National                % buying a         in primary and           monitoring.                (SS)



c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                    23
Aim            County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria         Key Milestones for Delivery     Lead Officer
               Council                                            PSA,               (Output Measure)         (indicate whether they will     /Directorate/
               Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                  be measured on a quarterly      CMT
               Improvement      and/or /Improvement Planning      Service Plan)      Specific                 and/or six monthly basis)       /CPMG
                                Areas (IPA)                                          Measurable
                                                                  (please complete   Achievable               (please complete Supporting
                                (refer to Improvement Plan        Pro-forma 3 in     Resourced                Table 4 for Directorate
                                Supporting Table 1)               addition to        Time-bound)              Monitoring purposes)
                                                                  completing
                                                                  column below)
care and       healthier            Healthy Schools Scheme.           meal (for          secondary               8 pilot schemes to be
health         lifestyles          Working with schools to           schools            schools.                 initially evaluated after
                                    increase the number who           where all         Take up of free          one complete term,
                                    have achieved the Healthy         pupils are         meals and paid           Sept / Oct 2004. Only
                                    Eating Award.                     offered a          meals in all             pilots showing positive
                                   Develop and monitor the           meal).             schools.                 outcomes to continue.
                                    impact in 8 primary schools                         Staff turnover.         Further evaluation of
                                    aimed at improving diet and                                                   pilots after the second
                                    raising awareness of                                                          term, January /
                                    healthy eating.                                                               February 2005.
                                   Working with the Primary                                                     Report to Education
                                    Care Trust Family Food                                                        Directorate any
                                    Project Team promoting and                                                    recommendations /
                                    developing good practice in                                                   findings from the pilots,
                                    North Shrewsbury, Craven                                                      April / May 2005.
                                    Arms and Market Drayton.
                                   Working with the
                                    Shrewsbury Health Action
                                    Group including the Primary
                                    Care Trust and education to
                                    raise awareness in
                                    Shrewsbury of obesity
                                    issues.

1. Improving   4. Reduce           Implement secure cash         Local indicator       Site staff no           85% of schools using        Janet Norton
well being     crime and            collection arrangements to                           longer at risk due       the secure cash             (SS)
care and       the fear of          ensure the safety of staff.                          to banking               collection system by
health         crime                                                                     arrangements             end March




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Aim            County           Delivery Mechanism :                  Key PIs (CPA,      Success Criteria           Key Milestones for Delivery   Lead Officer
               Council                                                PSA,               (Output Measure)           (indicate whether they will   /Directorate/
               Priorities for   Through Service Objectives (SO)       Corporate Plan,    (SMART:                    be measured on a quarterly    CMT
               Improvement      and/or /Improvement Planning          Service Plan)      Specific                   and/or six monthly basis)     /CPMG
                                Areas (IPA)                                              Measurable
                                                                      (please complete   Achievable                 (please complete Supporting
                                (refer to Improvement Plan            Pro-forma 3 in     Resourced                  Table 4 for Directorate
                                Supporting Table 1)                   addition to        Time-bound)                Monitoring purposes)
                                                                      completing
                                                                      column below)
1. Improving   All              Encourage more schools to take        Local indicator    - Schools involved in         To achieve                Ian Bartlett
well being                      part in the Safer School Initiative                      Safer Schools Initiative       accreditation of 6        (PS)
care and                        Scheme.                                                  Scheme                         additional schools to
health                                                                                                                  the scheme.
                                                                                         - Baseline 2001/02 = 3
                                                                                         accredited.

                                                                                         - Targets 2005/06 = 21
                                                                                         accredited
1. Improving   All              Negotiate and let a tender for                           Tender Let by Nov          Preferred bidder announced    Laura Rowley
well-being,                     the delivery of the Quality in                           2004                       end July 2004
care and                        Community Services PFI project                                                                                    Officer Working
health                                                                                                              Full Business Case            Group
                                                                                                                    Approval November 2004
                                                                                                                                                  Member Task
                                                                                                                    Tender let by November        Group
                                                                                                                    2004

                                                                                                                    Construction start
                                                                                                                    November 2004

2. Improving 5 Encourage        Improve recycling at Shirehall        Local Indicator    Increase range and         Quarterly measurement         Peter Hepper
the          waste                                                                       amount of recycling.                                     (PS)
Environment minimisation                                                                 Current level in excess    85% by end of 2004/5
             &                                                                           of 80%
             management

                                                                                                                                                                        Formatted: Bullets and Numbering




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                     25
Aim          County           Delivery Mechanism :                 Key PIs (CPA,      Success Criteria           Key Milestones for Delivery     Lead Officer
             Council                                               PSA,               (Output Measure)           (indicate whether they will     /Directorate/
             Priorities for   Through Service Objectives (SO)      Corporate Plan,    (SMART:                    be measured on a quarterly      CMT
             Improvement      and/or /Improvement Planning         Service Plan)      Specific                   and/or six monthly basis)       /CPMG
                              Areas (IPA)                                             Measurable
                                                                   (please complete   Achievable                 (please complete Supporting
                              (refer to Improvement Plan           Pro-forma 3 in     Resourced                  Table 4 for Directorate
                              Supporting Table 1)                  addition to        Time-bound)                Monitoring purposes)
                                                                   completing
                                                                   column below)
2. Improving 5.               Work in partnership to let an           BVPI 82a       To let a 25 year single    OBC Approval - Jun 04           Claire
the          Encourage        integrated waste management             BVPI 82b       integrated waste                                           Charlesworth-
Environment waste             contract financed though Private        LPSA           contract for collection,   Subject to OBC approval,        Jones/Susan
             minimisation     Finance Initiatives                                     recycling, recovery        start procurement - Jul 04      Smith
             &                                                                        and disposal of all                                        (F:A&B)
             management                                                               household and other        Invitation to negotiate (ITN)
                                                                                      municipal waste in         - Jan 05
                                                                                      Shropshire
                                                                                                                 Evaluate ITN - Jun 05
                                                                                      Contract to start on
                                                                                      1 Apr 07                   Preferred bidder - Mar 06

                                                                                                                 Award contract - Sep 06

                                                                                                                 Contract start - 1 Apr 07
2. Improving 5.                  Working with suppliers to           Percentage                                                                Alan Cormack
the          Encourage            reduce the level of waste            of waste                                                                  (IT)
Environment waste                 generated from IT                    which is
             minimisation         Packaging incorporating              recycled.
             and                  WEEE Standards through
             recycling            the ICT Framework                                                              -
                                  Contracts.
                                 Work with external                  WEEE and
                                  contractors for the collection       RoHS
                                  and disposal of Computer             Directives
                                  and Electrical Waste.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                  26
Aim           County           Delivery Mechanism :                 Key PIs (CPA,      Success Criteria          Key Milestones for Delivery   Lead Officer
              Council                                               PSA,               (Output Measure)          (indicate whether they will   /Directorate/
              Priorities for   Through Service Objectives (SO)      Corporate Plan,    (SMART:                   be measured on a quarterly    CMT
              Improvement      and/or /Improvement Planning         Service Plan)      Specific                  and/or six monthly basis)     /CPMG
                               Areas (IPA)                                             Measurable
                                                                    (please complete   Achievable                (please complete Supporting
                               (refer to Improvement Plan           Pro-forma 3 in     Resourced                 Table 4 for Directorate
                               Supporting Table 1)                  addition to        Time-bound)               Monitoring purposes)
                                                                    completing
                                                                    column below)
2. Improving 6. Provide        Acquisition of land and rights for   Local Transport    Schemes complete on       Rolling programme             Andrew Stirling
the          safe and well     the improvement of highways,         Plan               schedule                                                [PS]
Environment maintained         including bridges.
             roads
2. Improving 6. Provide        Provide Project Management           Local indicator    Succesful resolution of   Ongoing                       Pat Mundy
the          safe and well     and System Administration                               the need to account for                                 (IT)
Environment maintained         Support for CONFIRM System                              VAT efficiently
             roads
                                                                                       Supportive Role
2. Improving 7. Maintain       Provide System Administration        Local indicator    Supportive Role           Ongoing                       Pat Mundy
the          sustainable       and IT Support for the EMS                                                                                      (IT)
Environment public and         System Transport Module
             community
             transport
2. Improving 8 Encourage          Working with suppliers to           Percentage     Evaluate the current      Quarterly measurement         Janet Norton
the          Sustainable           reduce the level of waste            of local       percentage of waste                                     (SS)
Environment Development            generated from packaging             produce        which is recycled and
                                   and to increase the amount           used in        the level of local
                                   of such waste which is               schools.       produce currently in
                                   recycled.                           Percentage     use in Shropshire in
                                  Encourage the use of local           of waste       order to set realistic
                                   suppliers and to increase            which is       targets.
                                   the amount of local food             recycled.
                                   used in school meals.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                  27
Aim            County           Delivery Mechanism :                Key PIs (CPA,      Success Criteria        Key Milestones for Delivery   Lead Officer
               Council                                              PSA,               (Output Measure)        (indicate whether they will   /Directorate/
               Priorities for   Through Service Objectives (SO)     Corporate Plan,    (SMART:                 be measured on a quarterly    CMT
               Improvement      and/or /Improvement Planning        Service Plan)      Specific                and/or six monthly basis)     /CPMG
                                Areas (IPA)                                            Measurable
                                                                    (please complete   Achievable              (please complete Supporting
                                (refer to Improvement Plan          Pro-forma 3 in     Resourced               Table 4 for Directorate
                                Supporting Table 1)                 addition to        Time-bound)             Monitoring purposes)
                                                                    completing
                                                                    column below)
3.             9. Improve          Introduce a working group          Meetings                                  Feedback gained from      Janet Norton
Promoting      pupil                of headteachers and                 planned for                                schools as to the         (SS)
lifelong       achievement          education representatives to        12 months                                  interest in such a
learning for                        discuss service related             ahead.                                     working group - July
all                                 issues.                                               Self Assessment         2004.
                                   To continue to work towards                            completed by           If positive feedback
                                    the Hospitality Assured                                December 2004.          plan termly meetings to
                                    award for Shire Services.                             Apply for the           commence in
                                   Developing a marketing                                 award by April          September.
                                    plan for school meals to                               2006.                  Marketing plan agreed
                                    raise the profile of the                                                       by end April 2004.
                                    service both as a service
                                    provider and an employer

3.             11. Develop      Letting of land or buildings to                        Land acquired to meet   Ongoing                       Mark Salt /
Promoting      early years      child care providers. Acquisition                      client deadlines.                                     Andrew
lifelong       and child        of premises for Surestart                                                                                    McLaughlin
learning for   care                                                                                                                          [PS]
all            provision
3.             11. Develop      Providing IT Consultancy and                           Supportive Role         Ongoing                       K Malone (IT)
Promoting      early years      Support to SureStart & Early
lifelong       and child        Years and Childcare
learning for   care
all            provision




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Aim            County           Delivery Mechanism :                  Key PIs (CPA,      Success Criteria        Key Milestones for Delivery     Lead Officer
               Council                                                PSA,               (Output Measure)        (indicate whether they will     /Directorate/
               Priorities for   Through Service Objectives (SO)       Corporate Plan,    (SMART:                 be measured on a quarterly      CMT
               Improvement      and/or /Improvement Planning          Service Plan)      Specific                and/or six monthly basis)       /CPMG
                                Areas (IPA)                                              Measurable
                                                                      (please complete   Achievable              (please complete Supporting
                                (refer to Improvement Plan            Pro-forma 3 in     Resourced               Table 4 for Directorate
                                Supporting Table 1)                   addition to        Time-bound)             Monitoring purposes)
                                                                      completing
                                                                      column below)
3.             12. Develop      e-Government                          BVPI157, LPSA      ODPM accepts IEG        IEG statements accepted,        A Cormack
Promoting      community                                              (Target 3)         plans, BVPI157 Target   100% e-enabled by end of        (IT)
lifelong       based            Various initiatives including fully                      met, LSPA targets met   2005, PSA target for
learning for   learning         e-enabled services, extended                                                     electronic access met
all                             free internet access, Community
                                Information Points and                                                           Monthly to IEG Partnership
                                Community Contact Centres                                                        Management Board

                                                                                                                 Quarterly to e-Govt
                                                                                                                 Executive Board and
                                                                                                                 Community Information
                                                                                                                 Strategy Group

3.             12. Develop      SOS (Switch on Shropshire)
Promoting      community
lifelong       based            Increase public access ICT            Core Values 1& 3   13 “Broadplaces”        4 Broadplaces opened Q2         Kevin Malone
learning for   learning         facilities called “Broadplaces” in    BVPI157            opened by December      1 Broadplaces opened Q3         (IT)
all                             Village Halls and Multi Use                              2004                    4 Broadplaces openedQ4
                                Community Facilities as Public
4.             16. Increase     Access Information Points                                (4 Opened in            Through Steering Group          Kevin Malone
Stimulating    Electronic                                                                2003/04 – Q1)           with quarterly reports to: e-   (IT)
a thriving     Access to                                                                                         Gov Executive Board, LSP
economy        Services                                                                                          and ISPO




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                  29
Aim           County           Delivery Mechanism :               Key PIs (CPA,      Success Criteria   Key Milestones for Delivery   Lead Officer
              Council                                             PSA,               (Output Measure)   (indicate whether they will   /Directorate/
              Priorities for   Through Service Objectives (SO)    Corporate Plan,    (SMART:            be measured on a quarterly    CMT
              Improvement      and/or /Improvement Planning       Service Plan)      Specific           and/or six monthly basis)     /CPMG
                               Areas (IPA)                                           Measurable
                                                                  (please complete   Achievable         (please complete Supporting
                               (refer to Improvement Plan         Pro-forma 3 in     Resourced          Table 4 for Directorate
                               Supporting Table 1)                addition to        Time-bound)        Monitoring purposes)
                                                                  completing
                                                                  column below)
4.            13. Increase     SOS (Switch on Shropshire)
Stimulating   the
a thriving    employment       Work with Business Links to        Core Values 1 &    150 businesses     Quarter 2:                    Kevin Malone
economy       opportunities    support the use of ICT and         3                  advised            60 businesses advised         (IT)
              and              broadband within businesses in                        40 businesses      6 businesses connected to
              regeneration     Shropshire                                            connected to       broadband                     Through
              of market                                                              broadband          Quarter 3                     Steering Group
              towns                                                                  8 businesses       60 businesses advised         with quarterly
                                                                                     supported          16 businesses connected to    reports to: e-
                                                                                     10 businesses      broadband                     Gov Executive
                                                                                     assisted           4 businesses assisted         Board, LSP and
                                                                                                        Quarter 4                     ISPO
                                                                                                        30 businesses advised
                                                                                                        18 businesses connected to
                                                                                                        broadband
                                                                                                        8 businesses supported
                                                                                                        6 businesses assisted

4.            15. Increase     Management of Countryside                                                Ongoing                       Richard Benson
Stimulating   access to        assets including letting of land                                                                       & Jane Ayres
a thriving    the              and buildings and acquisition of                                                                       [PS]
economy       countryside,     leases
              leisure and
              cultural
              activities




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                        30
Aim           County           Delivery Mechanism :                  Key PIs (CPA,      Success Criteria         Key Milestones for Delivery      Lead Officer
              Council                                                PSA,               (Output Measure)         (indicate whether they will      /Directorate/
              Priorities for   Through Service Objectives (SO)       Corporate Plan,    (SMART:                  be measured on a quarterly       CMT
              Improvement      and/or /Improvement Planning          Service Plan)      Specific                 and/or six monthly basis)        /CPMG
                               Areas (IPA)                                              Measurable
                                                                     (please complete   Achievable               (please complete Supporting
                               (refer to Improvement Plan            Pro-forma 3 in     Resourced                Table 4 for Directorate
                               Supporting Table 1)                   addition to        Time-bound)              Monitoring purposes)
                                                                     completing
                                                                     column below)
4.            16. Increase     Increase the number, and value,       Local Indicator.   Processed                Increased uptake of the          Peter Harris
Stimulating   Electronic       of transactions processed                                electronically: Target   direct debit and direct credit   (F:T&E-I)
a thriving    Access to        electronically.                                          for 31/03/05             options.
economy       Services                                                                  > 94% by value.
                                                                                        > 15% by number.
4.            16. Increase     e-Government
Stimulating   Electronic
a thriving    Access to        Various initiatives including fully   BVPI157, LPSA      ODPM accepts IEG         IEG statements accepted,         A Cormack
economy       Services         e-enabled services, extended          (Target 3)         plans, BVPI157 Target    100% e-enabled by end of         (IT)
                               free internet access, Community                          met, LSPA targets met    2005, PSA target for
                               Information Points and                                                            electronic access met
                               Community Contact Centres
                                                                                                                 Monthly to IEG Partnership
                                                                                                                 Management Board

                                                                                                                 Quarterly to e-Govt
                                                                                                                 Executive Board and
                                                                                                                 Community Information
                                                                                                                 Strategy Group

4.            16. Increase     Electronic cash receipting                               New system to be         System live August 2004          Pete Harris
Stimulating   Electronic       System to be introduced                                  installed in 2004/5                                       (F:T&E-T)
a thriving    Access to
economy       Services




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                   31
Aim           County           Delivery Mechanism :                  Key PIs (CPA,      Success Criteria        Key Milestones for Delivery   Lead Officer
              Council                                                PSA,               (Output Measure)        (indicate whether they will   /Directorate/
              Priorities for   Through Service Objectives (SO)       Corporate Plan,    (SMART:                 be measured on a quarterly    CMT
              Improvement      and/or /Improvement Planning          Service Plan)      Specific                and/or six monthly basis)     /CPMG
                               Areas (IPA)                                              Measurable
                                                                     (please complete   Achievable              (please complete Supporting
                               (refer to Improvement Plan            Pro-forma 3 in     Resourced               Table 4 for Directorate
                               Supporting Table 1)                   addition to        Time-bound)             Monitoring purposes)
                                                                     completing
                                                                     column below)
4.            16. Increase     Undertake a review of IT                                 IT Management           February 2005 – Final         Kevin Malone
Stimulating   Electronic       Services examining whether the                           Review to be            Report                        (IT)
a thriving    Access to        service is helping the authority to                      completed 2004/05                                     Alan Cormack
economy       Services         meet government targets for                              (carried over from                                    (IT)
                               electronic service delivery to the                       2003/04)                                              Gavin Jewell
                               citizen and to examine the levels                        (IT)                                                  (IT)
                               of value for money provided by
                               the service and identifying areas
                               for improvement


Impacts on    All              Completion of Audit Plan              Service Plan       90% of revised plan     Q1       20%                  Graham Tart/
All Aims                                                                                achieved                Q2       40%                  Chris
                                                                                                                Q3       60%                  Kalinowski/
                                                                                                                Q4       90%                  Jackie Sellars
                                                                                                                                              (A&C) Report to
                                                                                                                                              Central Audit
Impacts on    All              Completion of managed audit           Service Plan       Completed in line with Completion by 31.03.05         Graham Tart/
All Aims                       work for Audit Commission                                agreed annual          (flexed to suit workloads)     Chris
                                                                                        timetable and                                         Kalinowski/
                                                                                        satisfactorily cleared                                Jackie Sellars
                                                                                        and accepted by Audit                                 (A&C) Report to
                                                                                        Commission                                            Central Audit
Impacts on    All              Provide assistance to the             Corporate Plan     Pilot schools up and As identified in Project Plan    Jackie Sellars/
All Aims                       successful implementation of E-                          running                                               (A&C) Report to
                               Procurement Project                                      September/December                                    Central Audit
                                                                                        2004




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                 32
Aim          County           Delivery Mechanism :               Key PIs (CPA,      Success Criteria        Key Milestones for Delivery    Lead Officer
             Council                                             PSA,               (Output Measure)        (indicate whether they will    /Directorate/
             Priorities for   Through Service Objectives (SO)    Corporate Plan,    (SMART:                 be measured on a quarterly     CMT
             Improvement      and/or /Improvement Planning       Service Plan)      Specific                and/or six monthly basis)      /CPMG
                              Areas (IPA)                                           Measurable
                                                                 (please complete   Achievable              (please complete Supporting
                              (refer to Improvement Plan         Pro-forma 3 in     Resourced               Table 4 for Directorate
                              Supporting Table 1)                addition to        Time-bound)             Monitoring purposes)
                                                                 completing
                                                                 column below)
Impacts on   All              Meet deadlines for                 Service Plan       FOI compliant by        FOI compliant by 01.01.05      Roy Morris/
All Aims                      implementation of FOI project                         01.01.05                                               Jackie Sellars/
                              plan                                                                                                         Graham Tart
                                                                                                                                           (A&C) Report to
                                                                                                                                           Central Audit
Impacts on   All              Coordination and production of     Service Plan       Meeting timetable and   All PIs audited and reported   Graham Tart/
All Aims                      performance indicators (actuals                       avoidance of Audit      by 30.09.04                    Andrew
                              and targets) in line with Audit                       Commission                                             Ferriday
                              Commission guidance and                               qualifications                                         (A&C) Report to
                              timetable                                                                                                    Central Audit
Impacts on   All              Interim Review of Risk control                        Review of actions       September 2004                 Graham
All Aims                      frameworks for all Directorates.                      outstanding                                            Tart/Vicky
                                                                                                                                           Simms
                                                                                    Full Risk Control       February 2005
                                                                                    review
Impact on    All              Develop and implement                                 Improvement in                                         Laura Rowley
All Aims                      mechanisms for managing the                           sickness monitoring.
                              key strategic risk – sickness                                                                                Risk
                              absence.                                              Review existing                                        Management
                                                                                    measures for                                           Group
                                                                                    managing sickness
                                                                                    absence and identify
                                                                                    and implement
                                                                                    changes in practice.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                              33
Aim          County           Delivery Mechanism :                Key PIs (CPA,      Success Criteria         Key Milestones for Delivery   Lead Officer
             Council                                              PSA,               (Output Measure)         (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)     Corporate Plan,    (SMART:                  be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning        Service Plan)      Specific                 and/or six monthly basis)     /CPMG
                              Areas (IPA)                                            Measurable
                                                                  (please complete   Achievable               (please complete Supporting
                              (refer to Improvement Plan          Pro-forma 3 in     Resourced                Table 4 for Directorate
                              Supporting Table 1)                 addition to        Time-bound)              Monitoring purposes)
                                                                  completing
                                                                  column below)
Impacts on   All              Conduct training on Project                            Program of PRINCE2       Training planned in March,    Vicky Simms
All Aims                      Management                                             training in place        April, May and June

                                                                                     Methodology for
                                                                                     smaller projects in
                                                                                     place

                                                                                     Program of MS Project
                                                                                     training in place
Impacts on   All              Carry out a Business Continuity                        Successful completion    September 2004                Vicky Simms
All Aims                      Plan exercise                                          of exercise
Impacts on   All              Renegotiation of external payroll                      Renewed contracts        September 2004                Garry King/
All Aims                      contracts, including review of                         and internal SLAs                                      Caroline Jones
                              charging, and internal SLAs                                                                                   Bobby Mulheir
                                                                                                                                            (F:T&E-E)
Impacts on   All              100% of input verified before                          All checking completed   May 2004                      Garry King
All Aims                      final calculation                                      on time                                                (F:T&E-E)
Impacts on   All              Completion of authorised                               Authorised signatory     July 2004                     Garry King/
All Aims                      signatories list                                       list up to date and                                    Helen Short
                                                                                     procedure in place for                                 (F:T&E-E)
                                                                                     maintenance
Impacts on   All              Completion of Actuarial                                Clean data to Actuary.   June 2004                     Debbie Sharp
All Aims                      Valuation                                                                                                     (F:T&E-E)
                                                                                     Final approval of        November 2004
                                                                                     valuation by Pensions
                                                                                     Committee.
Impacts on   All              Annual Benefit Statements sent                         All members received     March 2005                    Debbie Sharp
All Aims                      to all active and deferred                             a statement                                            (F:T&E-E)
                              members



c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                              34
Aim          County           Delivery Mechanism :              Key PIs (CPA,       Success Criteria           Key Milestones for Delivery   Lead Officer
             Council                                            PSA,                (Output Measure)           (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,     (SMART:                    be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)       Specific                   and/or six monthly basis)     /CPMG
                              Areas (IPA)                                           Measurable
                                                                (please complete    Achievable                 (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in      Resourced                  Table 4 for Directorate
                              Supporting Table 1)               addition to         Time-bound)                Monitoring purposes)
                                                                completing
                                                                column below)

Impacts on   All              Service Level Agreements in                           All SLAs agreed and        April 2004                    Debbie Sharp
All Aims                      place with all scheme employers                       signed.                                                  (F:T&E-E)
                              leading to improved data flow
                              from employers
Impacts on   All              Electronic transfer of starters                       New scheme records         December 2004                 Debbie Sharp
All Aims                      data from SCC payroll to AXIS                         created automatically                                    (F:T&E-E)
                              Pensions system
Impacts on   All              Implementing document imaging                         Successful integration     September 2004                Debbie Sharp/
All Aims                      (Pensions)                                            with task management                                     Neil Twidale/
                                                                                                                                             Emma Walters
                                                                                                                                             (F:T&E-E)
Impacts on   All              Implementation of HR modules                          Roll out of training                                     Bobby Mulheir
All Aims                      of Resourcelink                                       module                     September 2004                Emma Walters/
                                                                                    Use of Occupational                                      Adam Jones
                                                                                    Health module              December 2004                 (F:T&E-E)
                                                                                    Post Holding trial         July 2004
                                                                                    Development of
                                                                                    structure reporting tool
                                                                                    (orgplus)                  September 2004
                                                                                    Web recruitment            March 2005

Impacts on   All              Development of service asset      Local and           Have service AMPs in       March 2005                    Nigel Ford
All Aims                      management plans                  linkages to         place by March 2005                                      (PS)
                                                                national property
                                                                performance
                                                                indicators




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                              35
Aim          County           Delivery Mechanism :                Key PIs (CPA,       Success Criteria          Key Milestones for Delivery   Lead Officer
             Council                                              PSA,                (Output Measure)          (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)     Corporate Plan,     (SMART:                   be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning        Service Plan)       Specific                  and/or six monthly basis)     /CPMG
                              Areas (IPA)                                             Measurable
                                                                  (please complete    Achievable                (please complete Supporting
                              (refer to Improvement Plan          Pro-forma 3 in      Resourced                 Table 4 for Directorate
                              Supporting Table 1)                 addition to         Time-bound)               Monitoring purposes)
                                                                  completing
                                                                  column below)
Impacts on   All              Develop Property Review             Local and           Property review           31 March 2005                 Nigel Ford
All Aims                      Programme                           linkages to         programme completed                                     (PS)
                                                                  national property   and in use
                                                                  performance
                                                                  indicators
Impacts on   All              Continue to review central office   Local and           Meeting Best Value        Annual review of staff        Chris
All Aims                      accommodation with objective of     linkages to         Review Action Plan        numbers. Report to BV         Rolle/Nigel
                              achieving more efficient use of     national property   targets                   Panel by May 2004.            Ford
                              Shirehall                           performance                                                                 (PS)
                                                                  indicators
Impacts on   All              Generation of capital receipts to   Local indicator     Target for 2004/5 of £2   31 March 2005                 Andrew Stirling
All Aims                      include the sale of smallholdings                       million for general                                     (PS)
                              to tenants and to the property                          receipts (excluding
                              investment market                                       smallholdings]




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                 36
Aim          County           Delivery Mechanism :                Key PIs (CPA,       Success Criteria        Key Milestones for Delivery   Lead Officer
             Council                                              PSA,                (Output Measure)        (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)     Corporate Plan,     (SMART:                 be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning        Service Plan)       Specific                and/or six monthly basis)     /CPMG
                              Areas (IPA)                                             Measurable
                                                                  (please complete    Achievable              (please complete Supporting
                              (refer to Improvement Plan          Pro-forma 3 in      Resourced               Table 4 for Directorate
                              Supporting Table 1)                 addition to         Time-bound)             Monitoring purposes)
                                                                  completing
                                                                  column below)
Impacts on   All              i)   Reduce Shropshire County       Local and           -   Reduce the level  Re-assessment at April          John Ellis-
All Aims                           Council greenhouse gas         linkages to             of greenhouse gas 2004. Target is 31,000          Tipton
                                   emissions by continuing a      national property       emissions in      tonnes CO2 for 03/04.           (PS)
                                   programme of energy            performance             County Council
                                   efficiency improvements in     indicators              buildings.
                                   its buildings;
                              ii) Work in partnership with                            -   Baseline 2001/02
                                   other public and private                               = 33.800 tonnes
                                   sector bodies to improve the                           CO2
                                   efficiency of energy use and
                                   promote the development of                         - Target 2005/06 =
                                   renewable energy resources                         27.000 tonnes
                                   in order to reduce                                   CO2
                                   Greenhouse Gas emissions
                                   across Shropshire.
Impacts on   All              Improve financial monitoring for    Local and           PRINCE 2 Training       By April 2005                 David Tanner
All Aims                      capital projects                    linkages to         Software to monitor                                   (PS)
                                                                  national property   performance                                           Chris Rolle
                                                                  performance         30% of staff to be
                                                                  indicators          trained
Impact on    All              Implement new structure for                             New appointments        May 2004.                     Chris Rolle
All Aims                      Property Services.                                      made. Effective                                       Andrew stirling
                                                                                      transition from staff
                                                                                      leaving on early
                                                                                      retirement.




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                               37
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria          Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)          (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                   be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                  and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable                (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced                 Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)               Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Making the Council’s buildings    National BVPI      Upper quartile            31st March 2005               Chris Rolle
All Aims                      accessible to people with         and Local          percentage                                              (PS)
                              disabilities                      indicators         performance with
                                                                                   comparable authorities
                                                                                   (50%+).
Impacts on   All              Prepare comprehensive              Financial          Completion of a file   To be completed as a part     Laura Rowley
All Aims                      evidence to support indicators      standing(PC1        detailing evidence     of process of closing         Neil Felton
                              for CPA/IDeA inspection.            1)                  to support our own     2003/04 accounts.             Finance
                                                                 Internal            assessment of                                        Officers Group
                                                                  Financial           scores                 IDeA inspection April 2004    (F:A&B)
                                                                  Control
                                                                  (PC12)            Action Plan for         CPA inspection October
                                                                 Standards of       improvement where       2004.
                                                                  Financial          score is less than 4
                                                                  Conduct
                                                                  (PC13)
                                                                 Financial
                                                                  Statements
                                                                  (PC14)
                                                                 Legality of
                                                                  Financial
                                                                  transactions
                                                                  (PC15)




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                             38
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria       Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)       (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific               and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable             (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced              Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)            Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Roll forward 3 year Financial     Local indicator     Inclusion in MTFP    June 2004                     Simon Riley/
All Aims                      Plan                                                   and feed into                                      Clare
                                                                                     2005/06 Budget                                     Charlesworth-
                                                                                     Strategy                                           Jones
                                                                                                                                        (F:A&B)


Impact on    All              Technical advice on financial                         Impact on Council    July 2004 consider effects    Simon Riley
All Aims                      effects of new legislation and                         assessed and         of CSR 2004. Balance of
                              outcome of Balance of Funding                          reported to FOG      funding consultation as
                              Review                                                 and built into the   required
                                                                                     MTFP
                                                                                   
Impact on    All              Revise Medium Term Financial                          Revise MTFP                                        Simon Riley
All Aims                      Plan                                                   Resource
                                                                                     Projections
                                                                                    Revise MTFP
                                                                                     Spend Projections
Impact on    All              Review level of reserves and                          2004/05 Budgeted                                   Laura Rowley
All Aims                      provisions                                             Contribution made    July 2004                     (R.D.)

                                                                                    2003/04 Closure of   July 2004
                                                                                     Accounts reviewed
                                                                                     to assess un-
                                                                                     earmarked
                                                                                     contribution to
                                                                                     reserves




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                         39
Aim          County           Delivery Mechanism :                 Key PIs (CPA,      Success Criteria          Key Milestones for Delivery   Lead Officer
             Council                                               PSA,               (Output Measure)          (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)      Corporate Plan,    (SMART:                   be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning         Service Plan)      Specific                  and/or six monthly basis)     /CPMG
                              Areas (IPA)                                             Measurable
                                                                   (please complete   Achievable                (please complete Supporting
                              (refer to Improvement Plan           Pro-forma 3 in     Resourced                 Table 4 for Directorate
                              Supporting Table 1)                  addition to        Time-bound)               Monitoring purposes)
                                                                   completing
                                                                   column below)
Impacts on   All              Enhance the communication and                              County wide           August 2004                   Laura Rowley
all Aims                      format of financial information to                          ‘suite’ of Finance                                  FOG
                              departments, members, public                                Training                                            (R.D)
                                                                                          Presentations/
                                                                                          Manuals

                                                                                         Produce restyled      Final Accounts report July    Laura
                                                                                          Statement of          2004                          Rowley/Heather
                                                                                          Accounts to                                         Leigh
                                                                                          improve clarity for                                 (F:A&B)
                                                                                          members/public.

                                                                                         Review style and      Council Tax Leaflet
                                                                                          content of Council
                                                                                          Tax Leaflet                                         Laura
                                                                                                                                              Rowley/Heather
                                                                                                                                              Leigh
                                                                                                                                              (R.D.))
Impacts on   All              Improved performance in paying       BVPI 8                Improved payment 95% within 45 days                 Simon Riley/
All Aims                      suppliers promptly                                          performance      (Government target 100%)           Sandra Ryan
                                                                                                                                              (F:A&B)
                                                                                         Increased use of      >75% of payments made by
                                                                                          BACS                  BACS

                                                                                                                Quarterly monitoring




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                40
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria         Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)         (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                  be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                 and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable               (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced                Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)              Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Improve usage of SAMIS online     Local                 Provide              Improved quality              Sandra Ryan
all aims                      to improve financial                                     continuous           performance, <0.5%            (F:A&B)
                              administration/performance                               training and         accuracy rate
                                                                                       support capability
                                                                                       to schools
                                                                                       following
                                                                                       completion of roll
                                                                                       out of SAMIS to
                                                                                       schools

                                                                                      Positive feedback    User Satisfaction Survey
                                                                                       from schools         (October 2004)

                                                                                      Roll out of SAMIS    Summer/Autumn 2004
                                                                                       online to            Shropshire Training
                                                                                       Directorates &       EDU
                                                                                       provision of         Pensions Team
                                                                                       continuous           ODU
                                                                                       training and         Shropshire Hills
                                                                                       support




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                           41
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria         Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)         (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                  be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                 and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable               (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced                Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)              Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Improve procurement               BVPI 157              Production of a      May 2004                      Laura Rowley/
all aims                      arrangements with the County      LPSA                                                                      Janet Norton
                                                                                       corporate
                              Council.
                                                                                       procurement                                        Task Group
                                                                                       strategy             Selection April 2004
                                                                                                            Implementation Summer
                                                                                      Selection and        2004
                                                                                       implementation of
                                                                                       an e-procurement
                                                                                       solution/marketpla
                                                                                       ce

                                                                                      Strategic            April 2004                    Laura Rowley
                                                                                       Procurement
                                                                                       Group operating.

                                                                                      Promote the          Procurement ‘leakage’ less    Laura Rowley
                                                                                       Regional Centre      than 10%
                                                                                       of Excellence for
                                                                                       Procurement

                                                                                      Develop a            September 2004                Nigel Denton
                                                                                       strategy for
                                                                                       managing supplier
                                                                                       relationships.

                                                                                      Improve the          May 2004                      Sandra RyaN
                                                                                       maintenance of
                                                                                       the supplier dates
                                                                                       base on SAMIS.



c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                           42
Aim          County           Delivery Mechanism :                Key PIs (CPA,      Success Criteria         Key Milestones for Delivery     Lead Officer
             Council                                              PSA,               (Output Measure)         (indicate whether they will     /Directorate/
             Priorities for   Through Service Objectives (SO)     Corporate Plan,    (SMART:                  be measured on a quarterly      CMT
             Improvement      and/or /Improvement Planning        Service Plan)      Specific                 and/or six monthly basis)       /CPMG
                              Areas (IPA)                                            Measurable
                                                                  (please complete   Achievable               (please complete Supporting
                              (refer to Improvement Plan          Pro-forma 3 in     Resourced                Table 4 for Directorate
                              Supporting Table 1)                 addition to        Time-bound)              Monitoring purposes)
                                                                  completing
                                                                  column below)
                                                                                        Revise the period    Sept 2004                       Sandra Ryan
                                                                                         of payment for
                                                                                         wayleaves

                                                                                        Identification of    4 Commodity Groupings           Nigel Denton
                                                                                         Contracts that       reviewed – target savings
                                                                                         need to be           >5%
                                                                                         renegotiated

                                                                                        WMS review           March 2004                      Laura Rowley
                                                                                         completed.

                                                                                          Workstreams on     July 2004                       Laura Rowley
                                                                                           WMS completed                                      Carolyn Downs
Impacts on   All              Evaluate viability of Alternative                      Option for insurance     Clear evidence of legality of   Simon Riley/
all aims                      Risk Financing Option with                             fully evaluated          schemes                         Ian Brown
                              Society of County Treasurers                                                    Insurance Premiums              (F:A&B)
                                                                                                              reviewed
Impacts on   All              Improve co-ordination of PI         BVPIs               Accounts closed in     BVPI financial information      Finance
All Aims                      information and financial           Local PIs            time for production    by 25/06/04                     Officer’s Group
                              information for quarterly           (a number of         and validation of                                      Simon Riley
                              monitoring and BVPIs                BVPIs depend on      finance information.   Monitor progress at FOG
                                                                  information from                            meetings                        Mark Taylor
                                                                  final accounts)                                                             (F:A&B)




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                                 43
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria       Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)       (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific               and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable             (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced              Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)            Monitoring purposes)
                                                                completing
                                                                column below)
Impact on    All              Close the 2003/04 Accounts on                         Accounts closed by   30th June 2004                Graham
All Aims                      time                                                   30th June 2004       Close Accounts                Chidlow/Ros
                                                                                    No qualifications    Report Draft Accounts to      Haigh
                                                                                     from the District    Central Audit and Cabinet
                                                                                     Auditor.             July 2004
Impacts on   All              Develop and implement the         Local indicator     Corporate budget     Key Milestones throughout     Laura Rowley/
All Aims                      2005/06 budget strategy                                process within set   the year                      (R.D)
                                                                                     timetable.
                                                                                    Strategy to          Key Milestones throughout
                                                                                     members with         the year
                                                                                     council tax and
                                                                                     service delivery
                                                                                     implications
                                                                                    Repeat               Autumn 2004
                                                                                     Consultation with
                                                                                     interested parties
                                                                                     (per 2004/05
                                                                                     Budget process)
                                                                                    Develop              Summer 2004
                                                                                     consultation with
                                                                                     young people




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                         44
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria        Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)        (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                 be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable              (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced               Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)             Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Develop and issue internal        Local indicator       Review               Autumn 2004                  Mark Taylor
All Aims                      market budgets to directorates                           Accommodation                                     (F:A&B)
                                                                                       Recharges to
                                                                                       reflect current
                                                                                       occupancy
                                                                                      Review format        Autumn 2004
                                                                                       and basis of
                                                                                       existing SLAs
                                                                                      Produce Internal     December 2004
                                                                                       Market Budgets
                                                                                       for incorporation in
                                                                                       Council’s 2005/06
                                                                                       budget report
                                                                                                                                                              Formatted: Bullets and Numbering
Impacts on   All              Make significant improvements                           Develop and         June 2004 for use in the      Laura Rowley
All Aims                      in the management of the                                 implement           determination of 2005/06      Simon Riley
                              Capital programme across the                             improved optional   capital programme.            Steph Jackson
                              County Council.                                          appraisal                                         James Dyas
                                                                                       methodology for                                   Pete Stroud
                                                                                       capital schemes                                   Rob Jones
                                                                                       above £1m.                                        Vicky Simms
                                                                                                                                         Nigel Ford




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                          45
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria        Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)        (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                 be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable              (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced               Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)             Monitoring purposes)
                                                                completing
                                                                column below)
                                                                                     Develop and          November 2004 Cabinet         As above
                                                                                      implement
                                                                                      improved capital
                                                                                      monitoring and
                                                                                      reporting
                                                                                      arrangements for
                                                                                      the County Council
                                                                                     Implement a
                                                                                      programme of         September 2004 completion     Vicky Simms
                                                                                      Prince 2 Project
                                                                                     Managing Training
                                                                                      and Microsoft
                                                                                      Project Systems
                                                                                      training.
Impacts on   All              Implementation of Prudential                          Review Balance        Balance Sheet review of       Simon Riley/
all Aims                      Code                                                      Sheet Structure    2004/05 Accounts by           Peter
                                                                                        with Sector        October 2004                  Stroud/Annette
                                                                                                                                         Trigg
                                                                                       Develop            September 2004                (F:A&B)
                                                                                       Indicators and
                                                                                       models for
                                                                                       assessing
                                                                                       investment
                                                                                       decisions




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                           46
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria          Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)          (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                   be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                  and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable                (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced                 Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)               Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Develop Capital Option                                Option Appraisal        April 2004                    Simon Riley
All Aims                      Appraisal and Reporting                                Framework                                             (F:A&B)

                                                                                    Corporate               July 2004/November
                                                                                     Monitoring              2004/February 2005

Impacts on   All              Develop Capital Accounting        Local               Full compliance         July 2004                     Peter Stroud
All Aims                      Compliance                                             with FRS15                                            (F:A&B)

                                                                                    Asset Register fully    July 2004
                                                                                     reconciled

                                                                                    Capital changes to      January 2005
                                                                                     services in line with
                                                                                     BV accounting                                                              Formatted: Bullets and Numbering
                                                                                     requirements
                                                                                                                                                                Formatted: Bullets and Numbering




c:\docstoc\working\pdf\a66e8191-3d36-4226-823f-286c59163875.doc                                                                                            47
Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria       Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)       (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific               and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable             (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced              Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)            Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Develop functionality of SAMIS                        Test and implement Project Plan by end of          Steve Brown
All Aims                      system                                                 updated SAMIS      March 2004                      (F:A&B)
                                                                                     system             Implementation late May         Jo Bochichio/
                                                                                                        2004                            Dave Vaughan
                                                                                    Develop SAMIS link Linked e-procurement and        Mark Taylor/
                                                                                     into e-procurement FMS system                      Steve Brown
                                                                                     solution                                           (F:A&B)

                                                                                     Appraise         Cost Benefit Analysis            Simon Riley
                                                                                      forecasting      completed October 2004           (F:A&B)
                                                                                      software to                                       Steve Brown
                                                                                      complement SAMIS
Impact on    All              Develop Accountable Body          Local               Develop and       July 2004                        Graham
all aims                      Arrangements for Rural                                    consult on                                      Chidlow/ Mark
                              Regeneration Zone                                         scheme for                                      Taylor (F:A&B)
                                                                                        delegation

                                                                                      Agree limits,      Autumn 2004
                                                                                       governance and
                                                                                       scheme of
                                                                                       delegation

                                                                                      New Reporting      Autumn 2004
                                                                                       Arrangements for
                                                                                       RRZ Board          (Timetable linked to AWM
                                                                                                          approval of scheme




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Aim          County           Delivery Mechanism :                Key PIs (CPA,       Success Criteria          Key Milestones for Delivery     Lead Officer
             Council                                              PSA,                (Output Measure)          (indicate whether they will     /Directorate/
             Priorities for   Through Service Objectives (SO)     Corporate Plan,     (SMART:                   be measured on a quarterly      CMT
             Improvement      and/or /Improvement Planning        Service Plan)       Specific                  and/or six monthly basis)       /CPMG
                              Areas (IPA)                                             Measurable
                                                                  (please complete    Achievable                (please complete Supporting
                              (refer to Improvement Plan          Pro-forma 3 in      Resourced                 Table 4 for Directorate
                              Supporting Table 1)                 addition to         Time-bound)               Monitoring purposes)
                                                                  completing
                                                                  column below)
Impacts on   All              Achieving the targets set in the    Local ‘Headline’    Targets set in Final      First report to Central Audit   Peter Harris.
All Aims                      Income Management Best Value        Performance         report agreed by Best     Committee May 2004.             (F:T&E-I)
                              Review final report as agreed on    Indicators.         Value Panel
                              20.2.2004 by Best Value Panel                           20.2.2004.
Impacts on   All              Improve reporting of income and     Local Indicator.    Achieving the targets     First report to Central Audit   Phil Guy.
All Aims                      debt recovery performance.                              set in the Income         Committee May 2004.             (F:T&E-I)
                              Reporting to Central Audit                              Management Best
                              Committee                                               Value Review final
                                                                                      report agreed by Best
                                                                                      Value panel on
                                                                                      20.2.2004.
Impacts on   All              Full compliance with all internal   Interest            100% compliance with      Monitored monthly               Melanie
All Aims                      & external regulations and limits   receivable within   all internal & external                                   France/Justin
                              relating to Treasury                budget              regulations                                               Bridges
                              Management                                                                                                        (F:T&E-T)

Impacts on   All              Review appointment of External                          Review completed          April 2004                      Justin
All Aims                      Cash Fund Manager                                                                                                 Bridges/Phil
                                                                                                                                                Guy
                                                                                                                                                (F:T&E-T)
Impacts on   All              Review of Pension Fund                                  Review completed          September 2004                  Graham
All Aims                      Investment Performance                                                                                            Chidlow
                              Measurement Service Provider                                                                                      (F:T&E-T)

Impacts on   All              Timely Closure of Pension Fund                          Accounts fully            30 June 2004                    Graham
All Aims                      Accounts                                                reconciled                                                Chidlow
                                                                                                                                                (F:T&E-T)




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Aim          County           Delivery Mechanism :              Key PIs (CPA,      Success Criteria        Key Milestones for Delivery   Lead Officer
             Council                                            PSA,               (Output Measure)        (indicate whether they will   /Directorate/
             Priorities for   Through Service Objectives (SO)   Corporate Plan,    (SMART:                 be measured on a quarterly    CMT
             Improvement      and/or /Improvement Planning      Service Plan)      Specific                and/or six monthly basis)     /CPMG
                              Areas (IPA)                                          Measurable
                                                                (please complete   Achievable              (please complete Supporting
                              (refer to Improvement Plan        Pro-forma 3 in     Resourced               Table 4 for Directorate
                              Supporting Table 1)               addition to        Time-bound)             Monitoring purposes)
                                                                completing
                                                                column below)
Impacts on   All              Timely Production of FRS17                           Timely Production of    June 2004                     Graham
All Aims                      Statements                                           Statements              (Colleges October 2004)       Chidlow
                                                                                                                                         (F:T&E-T)
Impacts on   All              Complete the Pension Fund                            Timely completion and   Report complete in time for   Bobby
All Aims                      Annual Report and arrange the                        Audit of Annual         presentation at Annual        Mulheir/Debbie
                              Pension Fund Annual Meetings                         Report. Successful      Meeting – November 2004       Sharp
                                                                                   Annual Meetings                                       (F:T&E-E)
                                                                                   building on
                                                                                   developments of last
                                                                                   meetings.
Impacts on   All              Implement an effective                               Successful              September 2004 (target        Janet Norton
All Aims                      procedure to ensure the cost of                      implementation          carried forward from          (SS)
                              Shire Services repairs are                           (delays caused by       2003/04)
                              correctly allocated                                  changes with
                                                                                   delegated budgets and
                                                                                   voluntary aided
                                                                                   schools arrangements.
                                                                                   Ongoing discussions
                                                                                   with Education
                                                                                   Directorate.




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7i). Key Achievements and Areas of Weakness in 2003/4
         (based on SCC Improvement Plan & Corporate Plan Targets)

Aim:

Priority No:


Objectives for 2003/4                                 Related            Success Criteria/ Milestones for 2003/4          Milestones
                                                      Improvement
                                                      Plan Actions No:
                                                                                                                          Milestones Achieved         Outstanding Milestones
                                                                                                                                                      (with revised completion
                                                                                                                                                      dates)
SCC Improvement Plan 2003/06                          16                 Increase the number of electronic                2003/04 = 70%               2005/06 = 100%
                                                                         transactions
                                                                               Baseline 2001/02 = 24%
                                                                               Target 2005/06 = 100%

                                                                         Increase the proportion of the population        2003/04 = 23.7%             2005/06 = 100%
                                                                         of rural communities who live within two
                                                                         miles of an electronic access point (PSA)
                                                                               Baseline 2001/02 = 20%
                                                                               Target 2005/06 = 30%

                                                                         Increase the number of people aged 5             2003/04 = 21,009            2005/06 = 100%
                                                                         and above who use electronic access              visits
                                                                         points in rural communities (PSA)
                                                                               Baseline 2001/02 = 3,275 visits
                                                                               Target 2005/06 = 50,000 visits
IEG Partnership                                       16                 Examination of the business case for             Pilot being developed at    Recruit initial set-up
                                                                         Customer Service Centres                         the Shrewsbury &            team Jan-March 2004
IEG Partnership Constitution has been developed                                                                           Information Service.        (IT)
(subject to agreement by all partners). Examine the                      The project aims to deliver County
business case for Customer Service Centres                               Council Services from community                  Initially 8 services will
                                                                         information points e.g. in libraries, district   be delivered including:
                                                                         council receptions and other locations.          blue badges for




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Objectives for 2003/4                                  Related            Success Criteria/ Milestones for 2003/4    Milestones
                                                       Improvement
                                                       Plan Actions No:
                                                                                                                     Milestones Achieved          Outstanding Milestones
                                                                                                                                                  (with revised completion
                                                                                                                                                  dates)
                                                                                                                     disabled parking, meals
                                                                                                                     on wheels, free school
                                                                                                                     meals and others.
                                                                                                                     Training has been
                                                                                                                     arranged for library staff
                                                                                                                     and district council staff
                                                                                                                     on these services.
IT Services                                            16                 Complete Review in 2003/04                                              IT Management Review
                                                                                                                                                  to be completed
Undertake a review examining whether the service is                                                                                               2004/05
helping the authority to meet government targets for                                                                                              (IT)
electronic service delivery to the citizen and to
examine the levels of value for money provided by                                                                                                 Alan Cormack
the service and identifying areas for improvement

Improvement Planning Areas which impact on all aims

Corporate Performance Management                       All
                                                                                                                     Achieved
Training programme for staff and members to be put                        Programme in place and being
in place                                                                  implemented in 2003/04
Scrutiny                                               All

Additional staff support to scrutiny                                      Scrutiny support officers identified for
                                                                          each scrutiny panel and recruitment of a   Achieved
                                                                          scrutiny officer to support the scrutiny
                                                                          process

Develop the role of Central Audit and provide                             Provision of additional officer support    Achieved – allocation of
additional officer support                                                within existing resources. Involvement     days made within Audit
                                                                          and briefing of Members through routes     Plan.
                                                                          other than report writing



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Objectives for 2003/4                                  Related            Success Criteria/ Milestones for 2003/4       Milestones
                                                       Improvement
                                                       Plan Actions No:
                                                                                                                        Milestones Achieved      Outstanding Milestones
                                                                                                                                                 (with revised completion
                                                                                                                                                 dates)
Review of Payroll                                      All

Development of efficient management processes and                         Successful outcome from Audit                 Installation completed   Agreed to change the
procedures following introduction of new payroll                          Commission review of the new Payroll          22/04/2003. Comms        target date for District
systems                                                                   processes and procedures in early             links established        Audit to 2004.
                                                                          2003/04                                       27/05/2003.

                                                                          Implementation of new structure and           Achieved
                                                                          improved working conditions for staff

                                                                          Transfer SAMIS on to the new server           Achieved

                                                                          Install new Comms links                       Achieved
Reduce sickness absence rates                          All                                                                                       Further work to be done
                                                                                                                                                 corporately through
Reduction in sickness absence rates to the family                         Reduced sickness levels (measured             Achieved                 Risk Management
group average                                                             against BVPI 12). Incorporation of figures                             Group in 2004/05.
                                                                          in Corporate Performance Monitoring
Risk Management                                        All

Corporate Risk Management Strategy completed                              Complete by July 2003                         Achieved

Business Continuity Plan completed                                        Complete by July 2003                         Achieved

Implementation of the Risk Management Action Plans                        Complete during 2003/04                       Achieved


Capital Strategy and Asset Management Plan             All
                                                                                                                        “Good” rating achieved
July 2002 submission marked satisfactory                                  Achievement of ‘Good’ rating                  for 2003.
                                                                                                                                                 Completion in 2004/05
Disposal of smallholdings (as advised by independent                      Capital receipts generated and criteria for   On target.




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Objectives for 2003/4                                  Related            Success Criteria/ Milestones for 2003/4      Milestones
                                                       Improvement
                                                       Plan Actions No:
                                                                                                                       Milestones Achieved       Outstanding Milestones
                                                                                                                                                 (with revised completion
                                                                                                                                                 dates)
advisors Strutt & Parker)                                                 reinvesting smallholdings capital receipts
                                                                          agreed
Procurement Strategy                                   All
                                                                                                                       Achieved
This is an area for improvement identified by the                         Undertake Management Review in
Corporate Assessment Report: ‘The Council had                             2003/04.
developed detailed guidance to staff on procurement
and increased capacity in Direcorates through                             Review with partner authorities the future   Achieved
additional contract monitoring posts. However, there                      role and business case for West Mercia
is no corporate strategy for procurement which sets                       Supplies
out clearly the Council Leaders’ approach to what
they will make and what they will buy and how they                        Overall procurement strategy to be           Achieved
will ensure value for money in procurement options                        revised and opportunities for e-
                                                                          procurement investigated and taken
                                                                          forward
Level of reserves and Provisions                       All                A report to be sent to Cabinet following     Report to Cabinet – 8     A further review will be
                                                                          negotiations. Complete in 2003/04            July 2003. On closing     carried out when
As part of re-letting our insurance contract we will                                                                   the 2002/03 accounts      closing the 2003/04
review level of reserves provided for insurance                                                                        the various separate      accounts and in the
purposes. Changes in the balance between our                                                                           insurance reserves        2005/06 budget
excesses and the amount of ‘self insurance’ likely                                                                     were combined to          strategy.
                                                                                                                       reduce the combined
                                                                                                                       level by £250,000 which
                                                                                                                       was directed to the VER
                                                                                                                       Fund.

Review of general reserves and provisions to be                           Review in July 2003                          The 2004/05 budget
carried out after closure of 2002/03 accounts                                                                          strategy has included
                                                                                                                       an addition to the
                                                                                                                       general balance and the
                                                                                                                       creation of a
                                                                                                                       contingency to meet




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Objectives for 2003/4                                  Related            Success Criteria/ Milestones for 2003/4    Milestones
                                                       Improvement
                                                       Plan Actions No:
                                                                                                                     Milestones Achieved        Outstanding Milestones
                                                                                                                                                (with revised completion
                                                                                                                                                dates)
                                                                                                                     costs under S117 of the
                                                                                                                     Mental Health act 1983.
                                                                                                                     An improvement in
                                                                                                                     balances is essential to
                                                                                                                     secure a higher rating
                                                                                                                     under the next CPA
                                                                                                                     inspection.

Finance (Income Collection)                            All                Complete management review in 2003/04      Best Value Review on       Performance reporting
                                                                                                                     Income Collection          to Central Audit
Undertake management review                                               Improvement in performance as              carried out Autumn         Committee to start in
                                                                          measured by PI for income collection       2003 and its outcomes      2004/05.
Improve Performance indicators for income collection                                                                 agreed by Best Value       (F:T&E-I)
                                                                                                                     Panel on 20 Feb 2004.
                                                                                                                     Targets (against which
                                                                                                                     performance can be
                                                                                                                     measured) established
Local Public Service Agreement                         All                Completion of the LPSA cost                Agreement with Districts   Final submissions to be
                                                                          effectiveness index by 31 May 2003.        reached in January         agreed with ODPM by
Final agreement of 3 year targets for Cost                                                                           2004.                      31/03/04 (A&C)
Effectiveness Index between SCC, ODPM, and
Districts.

Delivery of 1 year stretch targets                                        Achieve year targets by end of 2003/04     On target.
                                                                          and produce monitoring information
                                                                          quarterly
Performance information                                All                Performance indicators published on time   All performance
                                                                          (following timely closure of accounts)     indicatorsy published on
Performance reporting process improved, timetable                                                                    time.
and plans established and agreed with Directorates
for 2003/04 BVPI production




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7ii). Other Key Achievements we were proud of in 2003/4
Objectives for 2003/4                                     Related            Success Criteria/ Milestones for 2003/4   Milestones
                                                          Improvement
                                                          Plan Actions No:
                                                                                                                       Milestones Achieved      Outstanding Milestones
                                                                                                                                                (with revised completion
                                                                                                                                                dates
Develop PFI bid for Harlescott/Sundorne to contract       1                  Timetable for £17million scheme is on     3 bidders shortlisted.      Preferred bidder
stage.                                                                       schedule.                                                              chosen in July
                                                                                                                                                    2004 and a
Social Inclusion – care services for older and disabled                                                                                             contract awarded in
people.                                                                                                                                             October 2004.
                                                                                                                                                   Full service
                                                                                                                                                    commencement
                                                                                                                                                    target November is
                                                                                                                                                    2005.
Contribute to the healthier schools scheme.               3                     8 schools have achieved the Healthy      December 2003
                                                                                 Eating Award.
                                                                                Other schools are working towards                                 More schools will
                                                                                 the award.                                                         be awarded in
                                                                                                                                                    2004/2005. (SS)
Develop case for Waste Management PFI                     5                  Ongoing development of Waste              Stage 1 document         OBC submitted to Defra
                                                                             Management PFI. Target completion date    produced and approved    in March 2004. A
                                                                             2007.                                     by Defra in Oct 2003     response is expected in
                                                                                                                       with recommendation to   June 2004.
                                                                                                                       proceed to outline
                                                                                                                       Business Case (OBC).
Financial information to be set up on internet            16                 Information on Shropshire Online          Pages for budget and
                                                                                                                       finance, details on
                                                                                                                       Statement of Accounts
                                                                                                                       2002/03, budgets for
                                                                                                                       2003/04 and 2004/05,
                                                                                                                       council tax and
                                                                                                                       business rates
                                                                                                                       information, payments
                                                                                                                       team and PFI.



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Objectives for 2003/4                                  Related            Success Criteria/ Milestones for 2003/4      Milestones
                                                       Improvement
                                                       Plan Actions No:
                                                                                                                       Milestones Achieved       Outstanding Milestones
                                                                                                                                                 (with revised completion
                                                                                                                                                 dates
                                                                                                                       Corporate Mailbox set
                                                                                                                       up.

Continue to provide sales ledger and sales invoicing   16                 Reduce manual invoicing to 10% by total                                Linked to the
to staff.                                                                 volume.                                                                implementation of Care
                                                                                                                                                 first. Revised date 31st
                                                                                                                                                 December 2004.
                                                                                                                                                 Current performance
                                                                                                                                                 between 25% and 30%.
                                                                                                                                                 (F:T&E-I).
Reduce the volume of cash and cheque transactions      All                Reduce the number of cash and cheque         Cash transactions
processed through sales ledger.                                           transactions by 10%.                         reduced by 13%
                                                                                                                       (F:T&E-I)
Improve debt recovery performance.                     All                Reduce debt outstanding over six months      Achieved 26%              (F:T&E-I)
                                                                          old by 10%.                                  reduction.
Develop networks with other LA’s within Shropshire     All                Report to Task Group and incorporate         Attending the meetings    (F:T&E-I)
and nationwide.                                                           best practice into sales ledger and income   of the IRRV
                                                                          collection.                                  miscellaneous Income
                                                                                                                       Network. Using internet
                                                                                                                       foe networking with
                                                                                                                       colleagues in other
                                                                                                                       LA’s.
Asset management arrangements and replacement          All                   Equipment replacement programme           Completed
programme is underway.                                                        relating to health and safety have            December 2003.
                                                                              been identified.
                                                                             Replacement equipment ordered.              February 2004.
                                                                             Further equipment to be ordered.                                      March / April 2004
                                                                                                                                                     (SS)
Implement an effective procedure to ensure the cost    All                   Date of September 2003 not                                            September 2004
of repairs are correctly allocated.                                           achieved due to changes with                                           (SS)
                                                                              delegated budgets and Voluntary
                                                                              Aided school arrangements.



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Objectives for 2003/4                                   Related            Success Criteria/ Milestones for 2003/4    Milestones
                                                        Improvement
                                                        Plan Actions No:
                                                                                                                      Milestones Achieved    Outstanding Milestones
                                                                                                                                             (with revised completion
                                                                                                                                             dates
                                                                               Ongoing discussions with Education
                                                                               Directorate.
Implement an effective monitoring system for repeat     All                   Effective system to be implemented     System was             (SS)
repairs and warranty repairs.                                                  by September 2003                      implemented in April
                                                                                                                      2003.
Closure of 2002/03 accounts                             All                Faster closedown achieved and no           Reported to Cabinet
                                                                           qualifications. Improved working papers.   July 2003
                                                                           Also improved rating score by District
                                                                           auditor for.
Improve performance in paying invoices promptly         All                BVPI8 plus Local target of 80% paid        Target improved
                                                                           within days achieved.
Implement 2004/05 budget strategy                       All                Low Council Tax increase                   All timetables met
                                                                           Separation of CFA
                                                                           Significant savings found
                                                                           High priority growth items funded
                                                                           Additions to reserves and balances
Enhance the formal financial reporting and monitoring   All                Monitoring report to Cabinet September     Regular Revenue        Further development
processes for services and directorates for capital                        2003.                                      reporting took place   required to link to
expenditure.                                                                                                                                 project appraisal and to
                                                                                                                                             prudential code for
                                                                                                                                             Capital. Priority for
                                                                                                                                             Implementation in 2004.




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 8.      Key Measurable Targets Table 2004/5 (Linked to Pro-forma 1) (Pro-forma 3)
Aim:

Priority No:
Our Targets


Performance Indicator                  Ref (type of   Actual          Planned Targets             Aim (required      Comparisons
                                       indicator)     2002/3 or                                   level of travel)
                                                                                                                     National Average   County Average   County Best
                                                      Baseline 2002   2003/4
                                                                                                                     202/03             2002/03          Quartile 2002/3
                                                                      2004/5
                                                                      2005/6
                                                                      2006/7

CCPFI
No.
          The percentage of            BVPI 8                 79.8%   2003/4 – 100%               Above upper              89%                89%                93%
          undisputed invoices                                         2004/5 – 100%               quartile to
          which were paid within                                      2005/6 – 100%               100%
          agreed credit terms.                                        2006/7 – 100%




          The percentage of            BVPI 156              22.50%   2003/4 – 40%                Upper quartile           37%                31%                45%
          authority buildings open                                    2004/5 – 50*%
          to the public in which all                                  2005/6 – 65*%
          public areas are                                            *Subject to change in
          suitable for and                                            Document M definitions,
          accessible to disabled                                      when figure drops to 3% &
          people.                                                     5%.




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Performance Indicator                Ref (type of   Actual          Planned Targets   Aim (required      Comparisons
                                     indicator)     2002/3 or                         level of travel)
                                                                                                         National Average   County Average   County Best
                                                    Baseline 2002   2003/4
                                                                                                         202/03             2002/03          Quartile 2002/3
                                                                    2004/5
                                                                    2005/6
                                                                    2006/7

          The percentage of          BVPI 157              38.26%   2003/4 – 50%                               49%                49%                56%
          interactions with the                                     2004/5 – 80%
          public, by type, which                                    2005/6 – 100%
          are capable of                                            2006/7 – 100%
          electronic service
          delivery and which are
          being delivered using
          internet protocols or
          other paperless
          methods.

          Actual/Typical energy      180a(i)                204%    2003/4 – 202%                              112%              130%               153%
          consumption LA                                            2004/5 – 200%
          buildings – electricity                                   2005/6 – 198 %
                                                                    2006/7 – 196%


          Actual/Typical energy      180a(ii)               155%    2003/4 – 153%                              111%              135%               156%
          consumption LA                                            2004/5 – 151%
          buildings – fossil fuels                                  2005/6 – 149%
                                                                    2006/7 – 147%




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Supporting Table 2 – Performance Indicators 2003/4 and Targets (2004/05 - 2005/06)
(To be distributed via Performance Indicator Co-ordinators)

                 Performance Indicators                       BVPI                 SCC Performance Indicators                          Targets
                                                              Code:

                                                                         2002/03     2002/03       2003/04      2003/04   2004/05    2005/06       2006/07
                                                                         Target       Actual        Target      Actual
                                                                                      Result                    Result
The percentage of undisputed invoices which were paid            8        100%         79.8         100%                   100%        100%         100%
within agreed credit terms.
The percentage of authority buildings open to the public in     156      20.00%      22.50%          40%                   50%         65%          70%
which all public areas are suitable for and accessible to                                                                            *Subject
disabled people.                                                                                                                    to change
                                                                                                                                         in
                                                                                                                                    Document
                                                                                                                                         M
                                                                                                                                    definitions,
                                                                                                                                       when
                                                                                                                                      figure
                                                                                                                                     drops to
                                                                                                                                    3% & 5%.
The percentage of interactions with the public, by type,        157       35%        38.26%          50%                   80%         100%         100%
which are capable of electronic service delivery and which
are being delivered using internet protocols or other
paperless methods.
Actual/Typical energy consumption LA buildings –              180a(i)       -         204%          202%                   200%        198%         196%
electricity
Actual/Typical energy consumption LA buildings – fossil       180a(ii)      -         155%          153%                   151%        149%         147%
fuels




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9.       Audit and Inspection Programme 2004/5 (including Management Reviews) (pro-forma 4)
Improvement Programme (Best Value and Management Reviews

Review                      Details of Service                   Progress to Date (Include            O/S Tasks/Est Completion   Contact Details
                                                                 details of support from AC)          Date
IT Services Management      Undertake a review to include        Initial Planning meeting held with   Provisional Completion     Alan Cormack
Review                      examining whether the service is     Best Value Unit 10/02/04             January 2005
                            helping the authority to meet
                            government targets for               SOCITM Customer Satisfaction
                            electronic service delivery to the   Survey completed November
                            citizen and to examine the levels    2003
                            of value for money provided by
                            the service and identifying areas    SOCITM “Benchmarking the ICT
                            for improvement                      Service in the UK” Consultation
                                                                 completed November 2003




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10. Training & Development Plan
      The Resources Directorate is committed to a strategy for the training and development of its staff which follows the framework of the Investors
      in People National Standard. Recognition of being an Investor in People was achieved by the Directorate in February 1999 and was
      reaffirmed in May 2003.

      The responsibility for training and development is shared between individual members of staff and the organisation. Managers at all levels are
      responsible for maintaining a high level of skills appropriate to their work and for continually developing these skills.

      Each member of staff will receive induction training to provide a basic knowledge of the organisation’s vision, aims and priorities. Continuous
      Professional Training & Development will be offered in the form of in-house training or external courses as individual needs are identified.

      We also support Training and Development in other organisations by contributing to their courses.

      The way training is delivered is currently under review by the newly appointed Corporate Training Officer. Details of Corporate Training
      should be available from the beginning of April 2004. Areas covered should come under the following broad headings of training type.


      Basic Skills Training where these are required to carry out essential parts of a job, Lotus Notes, Spreadsheets, Word.

      Training on SCC Specific Systems to enable employees to adapt to the systems used within the authority and to use them to their full
      potential, eg SAMIS, ResourceLink, Carefirst.

      Skills Updates to build on existing skills in line with the update of systems, procedures, etc

      Skills Transfer to make use of existing skills that staff have but do not currently use

      Professional Training & Development where professional qualifications are necessary or where professional development is required
      in order to retain professional status. Shropshire County Council supports training in areas such as AAT (Accounting & Audit), Prince2




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      Maintaining and Improving Corporate Standards: Staff are required to undertake training related to corporate priorities in order to
      maintain the standards within the County Council. This begins with Induction Training which is given to each new member of staff and
      gives an overview of the County Council priorities and standards of practice. Training in areas such as Health & Safety, Equalities and
      Data Protection & Information Security expand on some of these issues and focus on specific areas of importance. This training is
      beneficial to all staff. Further training in areas such as Contract Rules is required by staff with specific responsibilities.

      Personal Development is considered an essential component of a high performing organisation generating a focused and motivated
      workforce in pursuit of the corporate and service aims. It is hoped to offer training such as Motivation, Coaching and Assertiveness in
      the coming year. In addition Shropshire County Council has made a commitment to offer personal development programmes for
      women – ‘Springboard’ – and men – ‘Navigator’ - to all employees on a free and open basis.

      The programme for this year includes:
                  1 Navigator programme of 30 participants
                  3 Springboard programmes of 30 participants

      Management Development: Managers are given the opportunity to develop their management skills with training such as Managing
      Performance, Caring for Sickness and Managing Stress. In addition Shropshire County Council has taken steps to develop staff with
      programmes such as Insight, a Leadership Development Programme.

      The programme this year includes:
                  1 Insight programme of 30 participants




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                 11. Budget Layout and Budget Analysis (to be updated) (Budget Book format – as below)



                    RESOURCES
                    DIRECTORATE

                    Policy Based Budget


  PRIORITIES FOR                   POLICY                                    ACTIVITIES                                 BUDGET        BUDGET                          BUDGET          INPUTS                                    PERFORMANCE INDICATORS
  IMPROVEMENT                                                                                                           2003/04                2004/05                HOLDER
                                                                                                                          £             £
                    ACCOUNTING & BUDGETING


SUPPORT TO ALL      Accounting & Budgeting
                    To support the County Council as a                                                       Employee
COUNTY COUNCIL      whole and                              Provides specialist services for the Council      Costs         659,910                        820,150    Simon Riley   29 FTE      Budget prepared in accordance with agreed timetable. Statement of
                    directorates to deliver front line                                                       Running
PRIORITIES FOR      services.                              including accounting services, financial system   Costs         574,060                        553,540                              Accounts produced in line with statutory deadlines. Production of Medium
                    To deliver an efficient payments
IMPROVEMENT         service for the                        development, financial planning and technical                 1,233,970                       1,373,690                             term Financial Plan. Maintenance of effective financial corporate systems
                    County Council.                        accounting services including PFI. Provision of   Income     (1,233,970)                  (1,373,690)                               and procedures.
                                                           a Purchase Ledger service for directorates                             0                             0                              BVPI 8 Percentage of undisputed invoices paid within 30 days.
                                                           and support for on-line processing.


                    TREASURY & EXCHEQUER


SUPPORT TO ALL      Treasury and Exchequer
                    To support the County Council as a                                                       Employee                                                Graham
COUNTY COUNCIL      whole and                              Provision of Treasury Management and              Costs         339,060                        374,990    Chidlow       15.9 FTE    Feedback from customer satisfaction survey and user groups.
                    directorates to deliver front line                                                       Running
PRIORITIES FOR      services.                              Sales Ledger service to the County                Costs         150,260                        145,060                              100% compliance with Treasury Policy Statement, Treasury Strategy and
                    To run the Shropshire County Pension
IMPROVEMENT         Fund effectively                       Council. Compliance with regulatory                             489,320                        520,050                              Prudential Indicators
                    on behalf of all admitted bodies. To
                    deliver an efficient                   framework for local authority pension funds.      Income      (489,320)                       (520,050)                             Investment performance is measured against a range of benchmarks and
                    Debtors Service for the County
                    Council.                               Pension Fund management.                                               0                             0                              targets.




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SUPPORT TO ALL   Payroll & Pensions Administration
                 To support the County Council as a                                                       Employee                               Bobby
COUNTY COUNCIL   whole and                               Administration of the Shropshire Pension         Costs         828,310     1,046,880    Mulhier       42.6 FTE   Completion and submission of statutory returns within deadlines.
                 directorates to deliver front line                                                       Running
PRIORITIES FOR   services.                               Fund for participating employers, their          Costs         410,250       465,220
                 To deliver an efficient Payroll and
IMPROVEMENT      Pensions                                employees and former employees.                              1,238,560     1,512,100
                 Administration Service for the County
                 Council.                                                                                 Income     (1,238,560)   (1,512,100)
                                                                                                                              0             0


                 AUDIT & CONSULTANCY


SUPPORT TO ALL   Audit & Consultancy
                 Provision of an internal audit                                                           Employee
COUNTY COUNCIL   consultancy service for the             Ensuring probity, regularity and efficiency in   Costs         588,290       636,190    Graham Tart   18.4 FTE   Audits completed in line with the 5 year audit plan.
                                                                                                          Running
PRIORITIES FOR   County Council.                         the Council's financial affairs and use of       Costs          93,860        66,780                             Feedback from District Auditor.
IMPROVEMENT                                              resources.                                                     682,150       702,970                             Investigations completed within agreed timescales.
                                                                                                          Income      (682,150)     (702,970)
                                                                                                                              0             0


                 CONSTRUCTION SERVICES


ENCOURAGE        Construction Services
                 To support the County Council as a                                                       Employee
SUSTAINABLE      whole and                               Maintenance and Architectural advice and         Costs       1,799,300     2,065,490    Chris Rolle   72 FTE     Annual management costs per square metre for operational property &
                 directorates to deliver front line                                                       Running
DEVELOPMENT      services                                implementation on County Council land and        Costs         778,830     1,046,500                             non-operational property. Revenue running cost per square metre, CO2
(2.8).                                                   premises.                                                    2,578,130     3,111,990                             emissions in tonnes of carbon dioxide per square metre for operational
                                                                                                          Income     (2,578,130)   (3,111,990)                            property.
                                                                                                                              0             0


                 ESTATES


ENCOURAGE        Estates Service
                 To support the County Council as a                                                       Employee                               Andrew
SUSTAINABLE      whole and                               Coordination of Asset Management Planning        Costs         427,100       499,120    Stirling      17.7 FTE   Production of Asset Management Plans and Capital Strategy that meets
                 directorates to deliver front line                                                       Running
DEVELOPMENT      services                                and provision of Estates and Valuation advice    Costs         204,210       155,010                             GOWM and DFES requirements.
(2.8).                                                   for the County Council.                                        631,310       654,130
                                                                                                          Income      (631,310)     (654,130)
                                                                                                                              0             0


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INCREASE
EMPLOYMENT          Smallholdings
                    Provision of smallholdings within                                                           Running                                Andrew
OPPORTUNITIES AND   Shropshire                                 Management of Smallholdings Estate of 37         Costs         139,480        88,100    Stirling       37 farms    Rental income
REGENERATION OF                                                farms (as at April 2004).                        Income      (240,830)      (50,170)                               Repairs backlog minimised
MARKET TOWNS
(4.13)                                                                                                                      (101,350)        37,930



DELIVER
PREVENTATIVE        Travellers Liaison
                                                                                                                Employee
SERVICES FOR        Provision of a traveller liaison service   Management of travellers sites providing         Costs          56,430        62,310    Roy Jones      2 FTE       Number of pitches let.
                                                                                                                Running
CHILDREN, OLDER                                                pitches, liaison between landowners,             Costs         116,060       115,330                               Number of illegal encampments dealt with.
PEOPLE AND
DISABLED                                                       travellers, Local Authorities and Police over                  172,490       177,640
PEOPLE (1.1)                                                   operation of Countrywide Policy on illegal       Income      (123,060)     (124,380)
PROVIDE QUALITY
CARE                                                           encampments. Supporting people in their                         49,430        53,260
FOR PEOPLE AT
HOME.                                                          homes.
(1.2).


SUPPORT TO ALL      Emergency Planning
                    To provide an emergency management                                                          Employee                               Nikki
COUNTY COUNCIL      and planning                               Provision of an emergency planning service       Costs         134,310       118,550    Egginton       3.5 FTE     Provision of a responsive emergency planning service
                                                                                                                                                                      Emergency
                                                                                                                Running                                               Planning
PRIORITIES FOR      service for the people of Shropshire       for Shropshire                                   Costs          74,200        95,250                   Specific
IMPROVEMENT                                                                                                                   208,510       213,800                   Grant
                                                                                                                Income      (153,380)     (153,380)
                                                                                                                               55,130        60,420



SUPPORT TO ALL      Shirehall Services
                    To support the County Council as a                                                          Employee
COUNTY COUNCIL      whole and                                  Co-ordinates the delivery of facilities          Costs         290,710       296,320    Peter Hepper   15.4 FTE    Amount of waste recycled
                    directorates to deliver a front line                                                        Running
PRIORITIES FOR      service.                                   management at Shirehall and other central        Costs       1,418,270     1,421,350                               Number of health and safety incidents
IMPROVEMENT                                                    office accommodation, and at Market Drayton                  1,708,980     1,717,670                               Satisfaction with cleaning and catering
                                                               Civic Centre, including the management of        Income     (1,708,980)   (1,717,670)                              Provision of safe working environment within budget
                                                               cleaning and catering, provision of reception,                       0             0
                                                               security and porterage.


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                    ICT

INCREASE
ELECTRONIC          Technology Services
ACCESS TO           To provide strategic planning for the                                                   Employee                               Kevin
SERVICES.           use of ICT by the                         Provision of the ICT support infrastructure   Costs       1,187,700     1,218,950    Malone         33.4 FTE       BVPI 157
                    County Council. To maintain network                                                     Running
(4.16)              infrastructure and                        upon which the Council's IT systems run to    Costs       1,106,620     1,031,800                                  SOCITM KPIs
                    applications and co-ordinate electronic
SUPPORT TO ALL      data.                                     underpin and supports the work of most                    2,294,320     2,250,750                                  Local indicators identified in Service Level Agreements with customers:
COUNTY COUNCIL                                                services in meeting all of the Council's      Income     (2,294,320)   (2,250,750)                                 e.g. % availability of Network, % availability of data processing
PRIORITIES FOR                                                priorities for improvement.                                       0             0                                  environments, % calls to Help Desk resolved within agreed timescale.
IMPROVEMENT.                                                                                                                                                                     National Grid For Learning (NGFL) targets.




INCREASE
ELECTRONIC          Development Services
ACCESS TO           To support the County Council as a                                                      Employee
SERVICES.           whole and                                 Provide advice and support to Service         Costs         440,550       420,280    Gavin Jewell   15 FTE         Systems developed in line with agreed timescales.
                    Directorates to deliver front line                                                      Running
(4.16)              services. To progress                     Directorates regarding the specification,     Costs          40,000        36,500
                    the implementation of electronic
SUPPORT TO ALL      government in Shropshire.                 implementation and development of                           480,550       456,780
COUNTY COUNCIL                                                application systems to support service        Income      (480,550)     (456,780)
PRIORITIES FOR                                                delivery.                                                         0             0
IMPROVEMENT.
                    OTHER RESOURCES


ENCOURAGE           R&M
                    To support the County Council as a                                                      Running                                Laura
SUSTAINABLE         whole and                                 Repair and Maintenance of Council             Costs       1,030,080     1,030,080    Rowley         Officer time   Provision of repairs and maintenance service to Council buildings
                    Directorates to deliver front line
DEVELOPMENT (2.8)   services                                  Buildings



SUPPORT TO ALL      Other Resources
                    To support the County Council as a                                                      Running                                Laura
COUNTY COUNCIL      whole and                                 Payments of Audit Commission fees,            Costs         607,760       939,660    Rowley         Officer time   Audited accounts
                    Directorates to deliver front line
PRIORITIES FOR      services                                  Shirehall asset rentals, risk management
IMPROVEMENT                                                   activities and contribution to community
                                                              planning.


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IMPROVE PUPIL         Shire Services
                      To deliver catering and cleaning                                                          Running                                                973 catering
ACHIEVEMENT (3.9)     services to schools and                  Provision of a hot meal service to 140 Primary   Costs      10,850,000     11,630,000    Janet Norton   staff and 458       Provision of a high quality service to all client organisations.
                                                                                                                                                                       cleaning staff at
PROVIDE INCLUSIVE     other establishments.                    and 19 Secondary schools in Shropshire.          Income    (10,850,000)   (11,630,000)                  site level,         Meeting financial targets.
EDUCATION FOR                                                                                                                                                          supported by a
YOUNG                                                          Catering services provided to schools in                             0              0                   management
                                                                                                                                                                       team of 42
PEOPLE FACING                                                  Worcester, Telford and North Wales and a                                                                based at The
                                                                                                                                                                       Vicarage,
DIFFICULTIES (3.10)                                            variety of non-school sites within Shropshire.                                                          Shirehall.
ENCOURAGE
HEALTHIER                                                      Cleaning services provided to schools and
LIFESTYLES (1.3)                                               other County Council premises in Shropshire.



CROSS CUTTING         Flood Defence Levy
ACROSS ALL            To provide flood defences for                                                             Running                                 Laura          Environment
COUNTY                Shropshire via a levy from               Environment Agency levies from the               Costs       1,255,020        262,020    Rowley         Agency              Payment of levies on time
COUNCIL PRIORITIES    the Environment Agency                   Severn, Welsh and North West areas.
FOR IMPROVEMENT



CROSS CUTTING         Precept to Combined Fire Authority
ACROSS ALL            To provide a Fire Service for                                                             Running                                 Laura
COUNTY                Shropshire via a levy                    Combined Fire Authority to be self precepting    Costs      10,554,000              0    Rowley
COUNCIL PRIORITIES                                             in 2004/05
FOR IMPROVEMENT




REDUCE CRIME AND
THE                   Probation and Magistrates Courts
                                                                                                                                                                       West Mercia
                      Provision of Magistrates Court Service                                                    Running                                 Laura          Magistrates
FEAR OF CRIME (1.4)   for Shropshire                           Provision of Court operations and warrant        Costs         654,980        664,980    Rowley         Courts              Payment of levies on time
                                                               enforcement in Shropshire and on-going
                                                               debt expenses.



SUPPORT TO ALL        Financing arrangements
COUNTY COUNCIL        To support the County Council as a       Investment Income                                           (1,368,000)    (1,368,000)   Laura          Officer time        Compliance with Treasury Management Policy Statement and Treasury

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                 whole and                                                                                                                  Rowley   (less than
                                                                                                                                                     1FTE)
                 Directorates to deliver front line
PRIORITIES FOR   services.                            Debt Charges                                                13,981,000   16,281,000                         Strategy.
IMPROVEMENT                                           Capital Charges                                              (677,790)    (678,230)
                                                      Contribution to General Balance                                     0      816,000
                                                      Contribution to ITU overspend                                       0      100,000
                                                      Contribution to implications of Childrens Green
                                                      Paper                                                               0      100,000
                                                      Contribution to Section 117 Provision                               0      696,000
                                                      Contribution to VER Rerserve                                        0      300,000
                                                      Job Evaluation                                                      0       99,180
                                                      Insurance                                                     786,800      787,530
                                                      Capital Charges holding account                                40,980            0
                                                      Resources Inflation Contingency                                17,790       31,610
                                                                                                        Running
                                                                                                        Costs     12,780,780   17,165,090


                                                      TOTAL RESOURCES                                             26,885,830   20,213,440




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12. ICT Strategy
Meeting the e.government requirements forms the basis of the corporate ICT Strategy for supporting the delivery of services. Access to
services by electronic means will be shaped by the National e-government strategy and the best value review of Accessible Services.

IT Services provides strategic advice to the Council in respect of the development of ICT.

IT Services provides a development, implementation and support service in respect of data processing, data networks, telecommunications and
computer applications for Members, service directorates, support services and schools.

Key Objectives for 2004/2005 are:

Service Objective                                   Success Criteria                                            Lead Officer
1. To develop e.government solutions that           BVPI 157 Targets achieved.                                  Alan Cormack
    meet the national targets and satisfy the
    service delivery requirements of the
    authority.

2. To ensure that the appropriate technical         Availability and performance targets achieved.              Kevin Malone
   infrastructure is developed and maintained       Service Level Agreements
   to meet the requirements of all services and
   the corporate organisation.

3  To introduce additional outlets throughout       Successful completion of projects (SOS) and PSA.            Alan Cormack
   the community where the public can access
   services electronically and participate in the
   e-society.
4. To influence the introduction of a county        Increased number of exchanges ADSL enabled.                 Kevin Malone
   wide broadband infrastructure for                Extended coverage of the county.
   commercial and domestic use.




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13. Equalities Plan for 2004/2005
Resources Directorate provides support to directorates, eg Social Care and Health, Education and Community and Environment.

It is important that our staff understand all equality issues in terms of employment and service delivery.

Resources is committed to equality of opportunity in terms of employment and service delivery. Performance on equality issues will be
measured by the Strategic Equalities Group, Central Audit and with Directorate Service Plans.

Key Objectives for 2004/2005 are:


Service Objective                                   Success Criteria                                              Lead Officer
1. To contribute to the implementation              Services reviewed and Equality Impact Assessments             Chris Rolle/Andrew Sterling
   of the Council’s Race Equality                   completed.                                                    – Property Services
   Scheme by undertaking a review of
   Property Services and IT as                                                                                    Alan Cormack - IT
   outlined in Scheme.

2. To ensure the Resources                          Member of Resources Management Team feeds back to             Janet Norton
   Directorate is represented at and                team on equalities.
   contributes to the Strategic
   Equalities Group. Also to ensure
   implementation of the Corporate
   Equalities Plan (CEP) as it relates
   to Resources.

3. To ensure all managers within                    Regular monitoring of managers who have attended              Laura Rowley
   Resources attend Equalities                      Equalities Training to identify any areas of training need.
   Training, as part of the standard
   induction package of training.




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14. Health & Safety
Shropshire County Council is responsible for providing a safe and healthy environment for all its employees, visitors and service users.

All staff within the Resources Directorate should have an awareness and understanding of the Health & Safety issues that are likely to affect
them as they carrying out their work so they can protect themselves against avoidable injury.

All staff share a responsibility for ensuring premises being used for County Council business are safe for colleagues, service users and visitors.
Training at an appropriate level of Health & Safety should be undertaken by all staff within Resources Directorate.

Health & safety issues will be monitored by the Resources Health & Safety Group which reports to into the Health, Safety & Welfare Committee
and Resources Management Team.

Key Objectives for 2004/2005 are:

Service Objective                             Success Criteria                                                            Lead Officer/Group
1. Establish a Health & Safety Group              Group established and meeting on quarterly basis, reporting            Pete Harris
   within the Resources Directorate.               regularly to Resources Management Team and to the Central
                                                   Safety Unit as required.

2. Ensure the Resources Directorate is            Resources Management Team receives feedback from Health,               Resources Health &
   represented at, contributes to and              Safety & Welfare Committee.                                            Safety Group
   provides information for the Health,           Health, Safety & Welfare Committee receives information about
   Safety and Welfare Committee.                   Resources Directorate as required.

3. Ensure implementation of the                   Carry out six monthly Safety Audits                                    Resources Health &
   Corporate Health & Safety Policy as it                                                                                 Safety Group
   relates to Resources.

4. Ensure all staff in Resources                  Regular monitoring of staff who have attended Health & Safety          Resources Health &
   Directorate have appropriate level of           Training to identify areas where training is needed.                   Safety Group
   Health & Safety training.

5. Ensure all Accidents, Near Misses and          Provide Central Safety Unit with monthly report of all Accidents,      Resources Health &
   Violent Incidents are reported.                 Near Misses and Violent Incidents occurring in Resources               Safety Group
                                                   Directorate.


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15. Communication Policy
Our Aim ~ Well informed staff; timely and effective communication.


Effective communication is essential for the Directorate. It enables and empowers staff to help the Directorate achieve its goals and also their
own.

The Directorate needs to be able to identify, understand, send and receive relevant information – up, down, and across its service areas and
beyond. An effective and consistent system of communication will help achieve this but will depend on the timely, energetic and willing
participation of all staff throughout the Directorate.

All members of staff have a role to play in communication and managers are responsible for ensuring effective communication within their
teams.

There are no perfect answers or ideal models as to how effective communication can be achieved but there are rights and responsibilities that
we each hold that will contribute towards making communication more effective.


Your Rights

As a member of staff in the Resources Directorate you can expect:
       Access to your manager – when you need it if at all possible
       Regular one-to-one work-planning/supervision sessions with your manager
       Regular team meetings
       An annual appraisal and interim appraisal
       Access to papers for meetings that your manager attends on your team’s behalf – so that you have a chance to comment and to allow
             your manager to represent your comments.

Your responsibilities

As a member of staff in the Resources Directorate you should:
       Contribute positively – to team meetings, other group discussions and staff surveys
       Involve yourself in the Directorate Service Plan and your team plan – it’s your chance to help improve your working environment
       Be open to the ideas and suggestions of others
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       Bring to the attention of your team any relevant information that you become aware of from groups that you attend and contacts
              that you have in other departments/authorities etc – you may be the only route that some information has into the organisation.
       Keep your manager informed of any problems or issues that you encounter
       Ensure that you communicate information to the relevant audience – don’t use blanket coverage where it’s not appropriate
       Choose and use the most appropriate means of communication – such as face-to-face, e-mail, telephone
       Be open and honest – don’t withhold information
       Actively seek information that you require, don’t wait to be told – be reasonable with regard to the expectation you place on others
              to pass information to you
       Use the technology and information sources made available to you – such as Notes databases, internet, trade and professional
             journals
       Be receptive to information that the department needs you to know - whether you are interested or not
       Be pro-actively involved in furthering your own development and learning
       Make your voice heard – your manager can’t guess what you are thinking
       Let everyone make their voice heard – even if you don’t agree with them.
       Accept that you won’t be told everything about everything- sometimes your manager will receive information that they must treat
             confidentially.

If you are a manager you should:
       Circulate agendas for team meetings in advance – to allow staff time to prepare their thoughts and what they want to say
       Circulate minutes from meetings – but don’t assume that everyone has picked up on every point- make relevant points known
              explicitly
       Let staff see the agenda for meetings that you attend – to allow them to comment and also so that you can represent them fully and
              effectively
       Ensure that all of your team are de-briefed regularly and consistently on relevant issues that arise at management meetings and
             other groups that you attend (or receive information from)
       Follow things up – keep staff informed
       Manage team meetings – make sure everyone has a chance to speak
       Communicate issues and decisions to staff in a positive manner



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17. Resources Directorate Risk Assessment

17. Resources Directorate Risk Assessment

The County Council has undertaken a Corporate Risk Profiling exercise, which led to the identification of 59 risks, and a top 12 which are
currently being addressed centrally by the Risk Management Group. At Directorate level, the Risk Management Group has introduced a Risk
Control Framework to create a register of all the key risks facing service areas. Resources Directorate has completed all, presenting a report
on findings to the Risk Management Group in February.

Within the Frameworks each risk is rated on a 1 – 5 scale for likelihood and for severity, the two scores are multiplied to give an overall risk
rating between 1 and 25. Against each risk, a record is made of all the control measures that are currently in place to limit exposure, followed
by a commitment to any additional actions required. All actions are allocated to a responsible officer with a timescale for completion. The Risk
Management Group Directorate Representative is responsible for following up all actions and reporting progress to the Group. A formal review
of actions will be undertaken in September 2004, with a full review of frameworks in the New Year.

Summarised below are the main findings from the Resources Directorate’s report on their key areas of risk:

                                        Total Number of Risks and Outstanding Actions Identified:


Service                            Officer                Total Number of Risks         High        Medium        Low      Actions
                                                                                      (15 – 25)     (5 – 14)     (1 – 4)
Treasury & Pensions                Phil Guy                          12                   0            3            9          6
Audit & Consultancy                Graham Tart                       14                   0            2           12          6
Property Services                  Roger Wilcox                      16                   0            8            8          7
Emergency Planning Unit            Nicki Egginton                    5                    0            1            4          3
Corporate Finance & Insurance      Ken Hayward                       12                   0            1           11          4
Technology Services                Kevin Malone                      23                   0            21           2          0
IT Schools Team                    Jean Shepherd                     9                    0            4            5          3
Shire Services                     Janet Norton                      25                   0            16           9          16
                                   TOTALS                           116                   0            56          60          45




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                                                             Highest Scoring Risks


                                  Risk                                          Score                      Service
Risk of Litigation from breach of Health & Safety                                12         Shire Services
Risk of litigation from manual handling and other injuries                        9         Shire Services
Breaches of legislation leading to reputational damage                            9         Audit and Consultancy
Server failure, backup image failure, server room failure                         9         Technology Services
Failure on LAN/WAN, trunk circuit failure                                         9         Technology Services
UPS failure, internal power supply failure                                        9         Technology Services
Virus on the school network                                                       9         IT Schools Team

Common Themes Emerging:
(Number of times occurring in brackets).

    Failure of IT / Loss of IT data (x7)
    General health and safety concerns for staff and/or public (x 6)
    Lone worker / personal safety whilst undertaking SCC duties away from Shirehall (x6)
    Failure to comply with internal policies or external regulations (x 5)
    Breach of confidentiality (x3)
    Loss / misappropriation of council funds (x3)

    Failure to meet professional standards of work (x2)
    Budget overspend (x2)
    Failure of software suppliers (x2)
    Software virus (x2)




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