Get documents about "JOB DESCRIPTION
Document Sample
JOB DESCRIPTION
Job Title: Business Analyst II Department: Program Management
Office (PMO)
Effective Date: 9/1/2011 Supervisor: Director, PMO
Revision Date: Managerially
Classification: Exempt Responsible For: N/A
_____________________________________________________________________________________
POSITION PURPOSE:
The Business Analyst II (BA) is responsible for identifying the business needs of their Customers and project
stakeholders to help determine solutions to business problems. The BA II leads all activities related to
business case development, requirements development and requirements management through the rigor of
activities across the Business Solutions Lifecycle (Strategic planning, Enterprise Analysis, Requirements,
Design, Construction, Test, Delivery, Operations & Maintenance, Deactivate). Specifically, the Business
Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements.
Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the
business at RainTree Oncology Services. Solutions most often include a systems development component,
but may also consist of process improvement or organizational change. Thus, the BA II needs to have a
strong information systems aptitude.
ESSENTIAL JOB FUNCTIONS:
MAJOR RESPONSIBILITIES:
Business Analysts are responsible for the following core activities:
1. Identify and understand the business problem and the impact of the
proposed solution on the organization’s operations
2. Document the complex areas of project scope, objectives, added value
or benefit expectations, using an integrated set of analysis and
modeling tools
3. Evaluate Customer business needs, thus contributing to strategic
design and planning of information systems and technology directions –
with an emphasis on data warehousing, business intelligence and
database systems
4. Assist the Customer in determining the strategic direction of the
organization
5. Liaise with major Customers during preliminary installation and testing
of new products and services
6. Design and develop high quality business solutions
Core activities are achieved through parts/whole of the Business Solutions Life Cycle (includes
but not limited to the following):
Phase: Strategic Planning
Deliverables: Strategic Plans, Strategic Goals, As-is Process maps
Phase: Enterprise Analysis
Activities: Business needs, Business Domain Scope Definition
Deliverables: Business Case, High Level Product Description, Project Charter,
Statement of Work
Skills and Techniques: Value Management Techniques, Facilitation and
_____________________________________________________________________________
Page 1 of 6
Consensus Building Skills, Conflict Management, Decision-Making techniques,
Key Performance Indicator Development, Stakeholder Management,
Requirements Presentation skills
Phase: Requirements
Activities: Elicitation, Analysis, Specification, Documentation and Validation
Deliverables: User Class Analysis, Requirements Management Plan, Feature
Prioritization Matrix, Requirements Documentation (Business/Functional/Non-
Functional/Technical), Requirements Feasibility, Alternative Study,
Requirements Baseline, Outsource Development Decision, Request For
Proposal
Skills and Techniques: Requirements Gathering Tools, Requirements
Facilitation Skills, Requirements Writing, Early Requirement Verification
Techniques, Partitioning and Decomposition of Requirements, Risk Planning
Techniques, Risk Identification Techniques, Risk Analysis and Response
Planning Tools, Prototyping Techniques, Feasibility and Alternative Analysis
Techniques
Phase: Design
Activities: Allocate and Trace Requirements, Mitigate Risks, Trade Off
Analysis, Prototype
Deliverables: Requirements Change Management Plan, Requirements
Traceability Matrix, Outsource Test Decision, Request For Proposal, Test Plan,
Test Cases, Test Scenarios
Skills and Techniques: Change Management Tools, Requirements Allocation
Techniques, Prototyping Techniques
Phase: Construction
Activities: Manage Change, Trace Requirements
Deliverables: Development Code-Based Tests
Phase: Test
Activities: System/Unit Testing, User Acceptance Testing
Deliverables: Functional Tests, Supplemental Tests, User Acceptance Tests
Skills and Techniques: Verification Techniques, Validation Techniques
Phase: Deliver
Activities : Presentations, Training, Delivery, Final Documentation
Deliverables: Presentation Materials, Training Guides, System Delivery, Post-
Implementation Support
Skills and Techniques: Facilitation skills, User Surveys and Interviews
Phase: Operations & Maintenance
Activities: Documentation and Knowledge Transfer
Deliverables: System Maintenance and Enhancements
Skills and Techniques: Change Management Tools
Phase: Deactivate
Carry out additional responsibilities and projects as assigned, including administrative and
planning functions
KNOWLEDGE, SKILLS AND ABILITIES:
Fundamental BA skill set requirements:
o Elicit Requirements
Conduct elicitation sessions; interviews, surveys, focus groups,
workshops
o Analyze and Specify Requirements
_____________________________________________________________________________
Page 2 of 6
Construct models, process, data, workflow, object-oriented, use-cases,
functional decomposition diagrams, etc.
Develop business architecture: as-is and to-be models
Analyze and manage requirement risk
Structure requirements for traceability
Prioritize requirements
Draft requirement specifications
o Document, Validate, and Manage Requirements
Finalize the requirements artifact set
Plan and conduct structured quality reviews of requirements and solutions
Develop test plans
Support technical team
Manage User Acceptance Test activities
Manage changes to requirements
o Solution Delivery, O&M
Manage Customer acceptance of new Business solutions
Analyze help desk requests
Conduct root-cause analysis of problems
Plan and implement continuous improvement of the solution
Administer Customer satisfaction surveys
Measure the value of new Business solutions and compare to benefit
estimate in Business Case
Conduct root-cause analysis if the benefit was not obtained
o Administrative, analytical, and reporting skills
o Time management and personal organization
o Self-starter with a composition of technical/soft skills, and domain experience
Demonstrated experience with data warehousing and business intelligence
solutions/services
Working knowledge of how to decompose requirements for T-SQL capabilities, and the
ability to enter, navigate and assess the data schema and processes within the
database(s).
Relevant working knowledge of a Business Solutions Lifecycle (or equivalent framework /
methodology)
Relevant working knowledge of Software Development Life Cycles: Waterfall, Agile, RUP,
etc.
Demonstrated experience with technical team compositions and delineation of roles
(Systems Architecture, Project Manager, Systems Developer, Tester, Support Operations,
etc.)
Demonstrated service orientation, with logical thought processes and analytical problem
solving.
Demonstrated experience working under pressure and on multiple tasks/projects
Demonstrated experience communicating through various mediums (written / oral), and
capable of facilitating/training/presenting information to both technical and non-technical
audiences
Demonstrated ability to rapidly gain proficiency on new technology and skills as needed by
the work engagement (tools, frameworks, trends)
Demonstrated experience with CASE and ALM tools
Experience with Organizational Change management and Negotiations
Experience with Business Analysis framework (ex. IIBA – CBAP (or equivalent) preferred
Knowledge of Process Improvement frameworks (e.g., Sig Sigma, Lean, ToC) preferred
The following table outlines aspects of the Business Analyst II capabilities and levels of competence:
_____________________________________________________________________________
Page 3 of 6
Topic BA – II
Demonstrated Ability 2-4 projects
to Handle interdependent, lead
Project/Program BA on one or two
Complexity major programs
(collection of
projects) with each
project having 3-to-5
peer resources, for a
total of 15+ peer
resources
Business complexity Recognized
knowledge of
st
industry and 1 thru
3rd level (out of 5)
process competence
to the point of
anticipating key
requirements and
potential solutions
Leadership 2 to 5 direct reports,
coaching other BA
and potentially
business personnel
and project
managers
Budget Managed multiple
projects of at least
$250,000 of direct
responsibility
Process design Basic knowledge and
entry-level
certification in
techniques like Lean,
Theory of Constraints
and Sig Sigma
Executive relations Demonstrated
rapport with
managers and
directors across
multiple operational
business lines (e.g.,
finance, operations,
IT)
Experience 3 to 10 years
OTHER POSITION REQUIREMENTS:
Language:
Basic Conversation: English
_____________________________________________________________________________
Page 4 of 6
Business Communications: English
Fully Fluent:
Physical Requirements:
Other
Must be able to travel (estimated at less than 15%)
CORE CAPABILITIES:
Achieving quality results and service
This capability is about keeping the end in mind and getting things done to ensure the quality of the
program or activity. It involves being proactive and taking personal responsibility for action. It means
that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
excellence. Indicators:
Clarifies the goals and purpose of work tasks
Completes tasks in a timely, cost effective way
Responds promptly in a professional manner
Stays committed to outcomes despite obstacles
Achieves predefined results and outcomes using ethical, best practice methods.
Communicating information effectively
This capability is about managing the communication of ideas, requests and information to others. It
involves openness, listening, reflection, feedback, and includes non-verbal, verbal and written
channels. The emphasis is also on maintaining positive relationships. Indicators:
Uses effective questions to gather relevant information
Writes clearly and conveys intended meaning
Listens actively, shows appropriate nonverbal behavior
Presents appropriate information openly and willingly
Thinking clearly, deeply, and broadly
This capability is about thinking about what is important to the role, task or issue at hand. It involves
analytical, conceptual, and critical thinking in order to bring greater clarity. It helps people to see
underlying assumptions and make sense out of ambiguous information. Indicators:
Asks key questions and gathers relevant information
Sees relationship between cause, effects, and big picture
Breaks down complex information into simple language
Identifies gaps, trends, priorities and key issues
Practicing continuous innovation & creativity
This capability is about keeping the end in mind and getting things done to ensure the quality of the
program or activity. It involves being proactive and taking personal responsibility for action. It means
that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
excellence. Indicators:
Clarifies the goals and purpose of work tasks
Completes tasks in a timely, cost effective way
Responds promptly in a professional manner
Stays committed to outcomes despite obstacles
Achieves predefined results and outcomes using ethical, best practice methods.
_____________________________________________________________________________
Page 5 of 6
Practicing accountability and integrity
This capability is about exercising stewardship of resources and proving to be trustworthy. It means
being consistent between the actions we take and the words we use. It involves adhering to
standards of service and honoring them in a professional way. Indicators:
Clarifies the standards that need to be followed
Demonstrates personal integrity and trustworthiness
Pursues thoroughness and appropriate detail
Communicates with integrity to different stakeholders. Maximizes use of resources to meet
standards
Influencing individuals and groups
This capability is about being able to formally and informally assert opinions, influence others, build
bridges between dissenting views and attract people toward a shared understanding. It means
influence and advocacy that causes others to willingly alter their perspective. Indicators:
Seeks to understand and respect differing perspectives and viewpoints
Takes a stand on behalf of issues and groups
Interprets and presents information with influence and impact
Uses different styles to impact different individuals or groups
PHYSICAL DEMANDS:
While performing the duties the employee is:
Constantly required to sit, and to reach to use computers and other office equipment
Occasionally stand for extended periods of time, up to four (4) hours/time.
Occasionally required to lift up to 20 pounds
Constantly required to view objects at close and distant ranges
Frequently required to communicate with others
Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the
work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.
WORK ENVIRONMENT:
Employee frequently works in a professional office environment with lots of computer equipment, office
machines, and moderate amounts of noise and activity. Employee may occasionally work at client
locations and may occasionally be required to travel. The work environment is fast-paced and
demanding. Off-shift, weekend and overtime duties may be required as assigned by the manager.
Employee’s acknowledgement: I acknowledge by my signature below, that the duties listed on this job
description represent those tasks falling within my immediate responsibility. I must inform my immediate
supervisor and the Human Resources Department should I have a significant change in duties and
responsibilities after signing this job description.
_______________________________ ____________ _________________________________
Signature of Employee Date Print name of employee
_______________________________ ___________ _________________________________
Signature of Employee’s Manager Date Print name of employee’s manager
_____________________________________________________________________________
Page 6 of 6
