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					                                                                      JOB DESCRIPTION

Job Title:        Business Analyst II                        Department:        Program Management
                                                                                Office (PMO)
Effective Date: 9/1/2011                         Supervisor:                    Director, PMO
Revision Date:                                   Managerially
Classification: Exempt                           Responsible For:   N/A

The Business Analyst II (BA) is responsible for identifying the business needs of their Customers and project
stakeholders to help determine solutions to business problems. The BA II leads all activities related to
business case development, requirements development and requirements management through the rigor of
activities across the Business Solutions Lifecycle (Strategic planning, Enterprise Analysis, Requirements,
Design, Construction, Test, Delivery, Operations & Maintenance, Deactivate). Specifically, the Business
Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements.
Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the
business at RainTree Oncology Services. Solutions most often include a systems development component,
but may also consist of process improvement or organizational change. Thus, the BA II needs to have a
strong information systems aptitude.

    Business Analysts are responsible for the following core activities:
         1. Identify and understand the business problem and the impact of the
            proposed solution on the organization’s operations
         2. Document the complex areas of project scope, objectives, added value
            or benefit expectations, using an integrated set of analysis and
            modeling tools
         3. Evaluate Customer business needs, thus contributing to strategic
            design and planning of information systems and technology directions –
            with an emphasis on data warehousing, business intelligence and
            database systems
         4. Assist the Customer in determining the strategic direction of the
         5. Liaise with major Customers during preliminary installation and testing
            of new products and services
         6. Design and develop high quality business solutions

       Core activities are achieved through parts/whole of the Business Solutions Life Cycle (includes
        but not limited to the following):
         Phase: Strategic Planning
                       Deliverables: Strategic Plans, Strategic Goals, As-is Process maps
         Phase: Enterprise Analysis
                       Activities: Business needs, Business Domain Scope Definition
                       Deliverables: Business Case, High Level Product Description, Project Charter,
                          Statement of Work
                       Skills and Techniques: Value Management Techniques, Facilitation and
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                           Consensus Building Skills, Conflict Management, Decision-Making techniques,
                           Key Performance Indicator Development, Stakeholder Management,
                           Requirements Presentation skills
              Phase:   Requirements
                         Activities: Elicitation, Analysis, Specification, Documentation and Validation
                         Deliverables: User Class Analysis, Requirements Management Plan, Feature
                           Prioritization Matrix, Requirements Documentation (Business/Functional/Non-
                           Functional/Technical), Requirements Feasibility, Alternative Study,
                           Requirements Baseline, Outsource Development Decision, Request For
                         Skills and Techniques: Requirements Gathering Tools, Requirements
                           Facilitation Skills, Requirements Writing, Early Requirement Verification
                           Techniques, Partitioning and Decomposition of Requirements, Risk Planning
                           Techniques, Risk Identification Techniques, Risk Analysis and Response
                           Planning Tools, Prototyping Techniques, Feasibility and Alternative Analysis
              Phase:   Design
                         Activities: Allocate and Trace Requirements, Mitigate Risks, Trade Off
                           Analysis, Prototype
                         Deliverables: Requirements Change Management Plan, Requirements
                           Traceability Matrix, Outsource Test Decision, Request For Proposal, Test Plan,
                           Test Cases, Test Scenarios
                         Skills and Techniques: Change Management Tools, Requirements Allocation
                           Techniques, Prototyping Techniques
              Phase:   Construction
                         Activities: Manage Change, Trace Requirements
                         Deliverables: Development Code-Based Tests
              Phase:   Test
                         Activities: System/Unit Testing, User Acceptance Testing
                         Deliverables: Functional Tests, Supplemental Tests, User Acceptance Tests
                         Skills and Techniques: Verification Techniques, Validation Techniques
              Phase:   Deliver
                         Activities : Presentations, Training, Delivery, Final Documentation
                         Deliverables: Presentation Materials, Training Guides, System Delivery, Post-
                           Implementation Support
                         Skills and Techniques: Facilitation skills, User Surveys and Interviews
              Phase:   Operations & Maintenance
                         Activities: Documentation and Knowledge Transfer
                         Deliverables: System Maintenance and Enhancements
                         Skills and Techniques: Change Management Tools
              Phase:   Deactivate

      Carry out additional responsibilities and projects as assigned, including administrative and
       planning functions


               Fundamental BA skill set requirements:
                   o Elicit Requirements
                           Conduct elicitation sessions; interviews, surveys, focus groups,
                   o Analyze and Specify Requirements

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                              Construct models, process, data, workflow, object-oriented, use-cases,
                               functional decomposition diagrams, etc.
                           Develop business architecture: as-is and to-be models
                           Analyze and manage requirement risk
                           Structure requirements for traceability
                           Prioritize requirements
                           Draft requirement specifications
                  o   Document, Validate, and Manage Requirements
                           Finalize the requirements artifact set
                           Plan and conduct structured quality reviews of requirements and solutions
                           Develop test plans
                           Support technical team
                           Manage User Acceptance Test activities
                           Manage changes to requirements
                  o   Solution Delivery, O&M
                           Manage Customer acceptance of new Business solutions
                           Analyze help desk requests
                           Conduct root-cause analysis of problems
                           Plan and implement continuous improvement of the solution
                           Administer Customer satisfaction surveys
                           Measure the value of new Business solutions and compare to benefit
                               estimate in Business Case
                           Conduct root-cause analysis if the benefit was not obtained
                  o   Administrative, analytical, and reporting skills
                  o   Time management and personal organization
                  o   Self-starter with a composition of technical/soft skills, and domain experience

             Demonstrated experience with data warehousing and business intelligence
             Working knowledge of how to decompose requirements for T-SQL capabilities, and the
              ability to enter, navigate and assess the data schema and processes within the
             Relevant working knowledge of a Business Solutions Lifecycle (or equivalent framework /
             Relevant working knowledge of Software Development Life Cycles: Waterfall, Agile, RUP,
             Demonstrated experience with technical team compositions and delineation of roles
              (Systems Architecture, Project Manager, Systems Developer, Tester, Support Operations,
             Demonstrated service orientation, with logical thought processes and analytical problem
             Demonstrated experience working under pressure and on multiple tasks/projects
             Demonstrated experience communicating through various mediums (written / oral), and
              capable of facilitating/training/presenting information to both technical and non-technical
             Demonstrated ability to rapidly gain proficiency on new technology and skills as needed by
              the work engagement (tools, frameworks, trends)
             Demonstrated experience with CASE and ALM tools
             Experience with Organizational Change management and Negotiations
             Experience with Business Analysis framework (ex. IIBA – CBAP (or equivalent) preferred
             Knowledge of Process Improvement frameworks (e.g., Sig Sigma, Lean, ToC) preferred

The following table outlines aspects of the Business Analyst II capabilities and levels of competence:

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             Topic                     BA – II
     Demonstrated Ability     2-4 projects
     to Handle                interdependent, lead
     Project/Program          BA on one or two
     Complexity               major programs
                              (collection of
                              projects) with each
                              project having 3-to-5
                              peer resources, for a
                              total of 15+ peer
     Business complexity      Recognized
                              knowledge of
                              industry and 1 thru
                              3rd level (out of 5)
                              process competence
                              to the point of
                              anticipating key
                              requirements and
                              potential solutions
     Leadership               2 to 5 direct reports,
                              coaching other BA
                              and potentially
                              business personnel
                              and project
     Budget                   Managed multiple
                              projects of at least
                              $250,000 of direct
     Process design           Basic knowledge and
                              certification in
                              techniques like Lean,
                              Theory of Constraints
                              and Sig Sigma
     Executive relations      Demonstrated
                              rapport with
                              managers and
                              directors across
                              multiple operational
                              business lines (e.g.,
                              finance, operations,
     Experience               3 to 10 years



Basic Conversation: English
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Business Communications: English
Fully Fluent:

Physical Requirements:

Must be able to travel (estimated at less than 15%)

Achieving quality results and service
   This capability is about keeping the end in mind and getting things done to ensure the quality of the
   program or activity. It involves being proactive and taking personal responsibility for action. It means
   that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
   excellence. Indicators:
         Clarifies the goals and purpose of work tasks
         Completes tasks in a timely, cost effective way
         Responds promptly in a professional manner
         Stays committed to outcomes despite obstacles
         Achieves predefined results and outcomes using ethical, best practice methods.

Communicating information effectively
   This capability is about managing the communication of ideas, requests and information to others. It
   involves openness, listening, reflection, feedback, and includes non-verbal, verbal and written
   channels. The emphasis is also on maintaining positive relationships. Indicators:
        Uses effective questions to gather relevant information
        Writes clearly and conveys intended meaning
        Listens actively, shows appropriate nonverbal behavior
        Presents appropriate information openly and willingly

Thinking clearly, deeply, and broadly
   This capability is about thinking about what is important to the role, task or issue at hand. It involves
   analytical, conceptual, and critical thinking in order to bring greater clarity. It helps people to see
   underlying assumptions and make sense out of ambiguous information. Indicators:
        Asks key questions and gathers relevant information
        Sees relationship between cause, effects, and big picture
        Breaks down complex information into simple language
        Identifies gaps, trends, priorities and key issues

Practicing continuous innovation & creativity
   This capability is about keeping the end in mind and getting things done to ensure the quality of the
   program or activity. It involves being proactive and taking personal responsibility for action. It means
   that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
   excellence. Indicators:
         Clarifies the goals and purpose of work tasks
         Completes tasks in a timely, cost effective way
         Responds promptly in a professional manner
         Stays committed to outcomes despite obstacles
         Achieves predefined results and outcomes using ethical, best practice methods.

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Practicing accountability and integrity
   This capability is about exercising stewardship of resources and proving to be trustworthy. It means
   being consistent between the actions we take and the words we use. It involves adhering to
   standards of service and honoring them in a professional way. Indicators:
         Clarifies the standards that need to be followed
         Demonstrates personal integrity and trustworthiness
         Pursues thoroughness and appropriate detail
         Communicates with integrity to different stakeholders. Maximizes use of resources to meet

Influencing individuals and groups
    This capability is about being able to formally and informally assert opinions, influence others, build
    bridges between dissenting views and attract people toward a shared understanding. It means
    influence and advocacy that causes others to willingly alter their perspective. Indicators:
          Seeks to understand and respect differing perspectives and viewpoints
          Takes a stand on behalf of issues and groups
          Interprets and presents information with influence and impact
          Uses different styles to impact different individuals or groups


    While performing the duties the employee is:
     Constantly required to sit, and to reach to use computers and other office equipment
     Occasionally stand for extended periods of time, up to four (4) hours/time.
     Occasionally required to lift up to 20 pounds
     Constantly required to view objects at close and distant ranges
     Frequently required to communicate with others

Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the
work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Employee frequently works in a professional office environment with lots of computer equipment, office
machines, and moderate amounts of noise and activity. Employee may occasionally work at client
locations and may occasionally be required to travel. The work environment is fast-paced and
demanding. Off-shift, weekend and overtime duties may be required as assigned by the manager.

Employee’s acknowledgement: I acknowledge by my signature below, that the duties listed on this job
description represent those tasks falling within my immediate responsibility. I must inform my immediate
supervisor and the Human Resources Department should I have a significant change in duties and
responsibilities after signing this job description.

_______________________________            ____________ _________________________________
Signature of Employee                         Date      Print name of employee

_______________________________            ___________       _________________________________
Signature of Employee’s Manager               Date           Print name of employee’s manager

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