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Order-to-Cash _Standardized Services_ - SAP Help Portal

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					Order-to-Cash (Standardized Services)



 SCENARIO EXPLORER                                                                                                                        Close Introduction


 Introduction
 The Scenario Explorer provides you with comprehensive information about the
 various aspects of a scenario. Use the navigation pane to learn more about the               Basic Design
 following:
                                                                                                  Scenario Graphic
       Scenario and Processes (details about the scenario, processes, and process                  Navigation Pane
       steps – click here)
                                                                                                   Content Area
       Business Areas (details about where in the system you perform specific tasks – click
       here)

       Business Value (details about the major benefits of using the SAP Business             Interactive Design
       ByDesign solution for the scenario – click here)

       Scenario Flow (graphic depicting the entire scenario flow – click here)                             Use the navigation pane to select
                                                                                                           major topics
 The Scenario Explorer is highly interactive – you are able to focus on the topics             Handling
                                                                                                           Click chevrons for process
 you are most interested in, navigate to related documents (such as process                    Service
                                                                                               Requests
                                                                                                           details
 demos), or display mouse-over information for specific elements.
                                                                                                           Click area icons to focus on
                                                                                                           specific areas

                                                                                                           Use the Info buttons for more information
Order-to-Cash (Standardized Services)
Scenario Overview
                                                                                                                                                                   Click process
                                                                                                                                                                   chevrons for details




Handling an
                                                                                                               Confirming        Creating           Processing
Incoming           Creating            Creating             Dispatching and Scheduling           Executing
                                                                                                               Service           Customer           Receivables
Customer           Sales Quotes        Sales Orders         Orders                               Services      Execution         Invoices           and Payments
Inquiry




                                                            Creating
                                                            Down                 Processing
                                                            Payment              Receivables
Marketing-to-                          Procure-to-          Request -            and Payments                   Expense
Opportunity                            Pay (Services)       Customer                                            Reimbursement




Scenario Explorer                 Scenario Description                                                                                                                     Open Legend

                                     The Order-to-Cash (Standardized Services) business scenario                Flexible price determination
   Scenario & Processes              enables you to sell services, with functions to handle quotes,
                                                                                                                Use of credit cards with integration to financial service
                                     create sales orders with service items, plan the service                    providers
                                     execution, fulfill, confirm, and invoice the services sold. The
   Business Areas                                                                                               Credit limit checks based on account balance and new
                                     selling of services can be the main line of business or as value
                                     added services for physical goods. In addition, the following               orders
   Business Value                    features are provided:                                                     Outsourcing of field services to third-party service providers
                                        Automatic order creation from lead, opportunity, quote, or
                                         external systems                                                    The scenario incorporates business functions from related areas
   Scenario Flow
                                                                                                             that directly support service delivery, such as processing due
                                        Approval process for sales quotes based on thresholds               items and payments in financial accounting.
                                  The following business roles are involved in this scenario:


                                           Sales/Customer               Service                                  Accounts
                                           Service                      Planner/                Service          Receivablbes
                                           Representative               Dispatcher              Performer        Accountant
Order-to-Cash (Standardized Services)
Scenario Overview
                                                                                                                                                                      Click process
                                                                                                                                                                      chevrons for details




Handling an
                                                                                                               Confirming         Creating            Processing
Incoming           Creating            Creating             Dispatching and Scheduling           Executing
                                                                                                               Service            Customer            Receivables
Customer           Sales Quotes        Sales Orders         Orders                               Services      Execution          Invoices            and Payments
Inquiry




                                                            Creating
                                                            Down                 Processing
                                                            Payment              Receivables
Marketing-to-                          Procure-to-          Request -            and Payments                   Expense
Opportunity                            Pay (Services)       Customer                                            Reimbursement




Scenario Explorer                 Scenario Description                                                                                     Legend                              Close Legend

                                     The Order-to-Cash (Standardized Services) business scenario                Flexible price determination
   Scenario & Processes              enables you to sell services, with functions to handle quotes,                                           Process mainly driven by the
                                                                                                                Use of credit cards with integration to financial service user
                                     create sales orders with service items, plan the service                    providers
                                     execution, fulfill, confirm, and invoice the services sold. The                                             Process mainly driven by the system
   Business Areas                                                                                               Credit limit checks based on account balance and new
                                     selling of services can be the main line of business or as value
                                     added services for physical goods. In addition, the following               orders                      Manual process not supported by the
                                     features are provided:                                                                                      system
   Business Value                                                                                               Outsourcing of field services to third-party service providers
                                        Automatic order creation from lead, opportunity, quote, or                                              Process that communicates with third-
                                         external systems                                                                                       party software (mouse-over areas
                                                                                                             The scenario incorporates business functions from relatedfor details)
   Scenario Flow
                                                                                                             that directly support service delivery, such as processing due
                                        Approval process for sales quotes based on thresholds                                                  Process with
                                                                                                             items and payments in financial accounting. relevance to Financials
                                  The following business roles are involved in this scenario:
                                                                                                                                                 Related scenario

                                                                        Service
                                                                                                                                             i   Info button with more information
                                           Sales/Customer                                                        Accounts
                                           Service                      Planner/                Service          Receivablbes
                                           Representative               Dispatcher              Performer        Accountant
Order-to-Cash (Standardized Services)
Process Details: Handling an Incoming Customer Inquiry
                                                                                                                                                       Click process
                                                                                                                                                       chevrons for details




 Handling an Incoming Customer Inquiry    X
 via Telephony Channel


     Receive an                                                                                                                          Confirming
     incoming call and                            Creating          Creating          Dispatching and Scheduling           Executing
                                                                                                                                         Service
     log an inquiry                               Sales Quotes      Sales Orders      Orders                               Services
                                                                                                                                         Execution

                                                                                                                                                        …
 Click here to display process variants
                                                                                      Creating
                                                                                      Down               Processing
                                                                                      Payment            Receivables
                                                                                      Request -          and Payments
                                                                                      Customer




Scenario Explorer            Process Description                                                                                  Further Information
                             The Handling an Incoming Customer Inquiry business process enables you to manage the                               Performed by
  Scenario & Processes arrival of incoming customer inquiries via various input channels such as phone, e-mail or the                           Sales/Customer Service
                             Internet.                                                                                                          Representative
                             During customer interactions, it is key to know who you are dealing with. To quickly identify the
  Business Areas
                             account and contact, there are several possibilities such as automatic identification based on                     In the Work Centers
                             the telephone number of an incoming call, or you can enter the name of a caller manually in a                      Account Management
  Business Value             Google-like search.                                                                                                Groupware (Outlook)
                                                                                                                                                Collaboration Window

  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Handling an Incoming Customer Inquiry
                                                                                                                                                       Click process
                                                                                                                                                       chevrons for details




 Handling an Incoming Customer Inquiry    X
 via Telephony Channel


     Receive an                                                                                                                          Confirming
     incoming call and                            Creating          Creating          Dispatching and Scheduling           Executing
                                                                                                                                         Service
     log an inquiry                               Sales Quotes      Sales Orders      Orders                               Services
                                                                                                                                         Execution

                                                                                                                                                        …
 Click here to hide process variants
                                                                                      Creating
                                                                                      Down               Processing
   Handling an Incoming Customer Inquiry
                                                                                      Payment            Receivables
   via Fax or E-Mail Channel                                                          Request -          and Payments
   Handling an Incoming Inquiry Manually                                              Customer

   via Activities


Scenario Explorer            Process Description                                                                                  Further Information
                             The Handling an Incoming Customer Inquiry business process enables you to manage the                               Performed by
  Scenario & Processes arrival of incoming customer inquiries via various input channels such as phone, e-mail or the                           Sales/Customer Service
                             Internet.                                                                                                          Representative
                             During customer interactions, it is key to know who you are dealing with. To quickly identify the
  Business Areas
                             account and contact, there are several possibilities such as automatic identification based on                     In the Work Centers
                             the telephone number of an incoming call, or you can enter the name of a caller manually in a                      Account Management
  Business Value             Google-like search.                                                                                                Groupware (Outlook)
                                                                                                                                                Collaboration Window

  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Creating Sales Quotes
                                                                                                                                                      Click process
                                                                                                                                                      chevrons for details




                  Creating Sales Quotes             X

Handling an
                                                                                                                                  Confirming     Creating
Incoming             Create a sales   Approve a              Creating          Dispatching and Scheduling          Executing
                     quote            sales quote                                                                                 Service        Customer
Customer                                                     Sales Orders      Orders                              Services
                                                                                                                                  Execution      Invoices
Inquiry
                                                                                                                                                                  …
                                                                               Creating
                                                                               Down              Processing
                                                                               Payment           Receivables
                                                                               Request -         and Payments
                                                                               Customer




Scenario Explorer             Process Description                                                                                Further Information
                              The Creating Sales Quotes business process enables you to create a sales quote with fixed                        Performed by
  Scenario & Processes terms and price conditions, in case a customer requests an offer for products or services. The                          Sales/Customer Service
                              sales quote can also be generated out of an opportunity or lead. You enter the necessary                         Representative
                              details into the sales quote such as the account, the products or services, optional the
  Business Areas
                              requested data in case product availability should be checked. Additional free text as further
                              customer information can be entered as well. The cost of sales can be determined using                           In the Work Center
  Business Value              product valuation, which enables you to evaluate the profitability of the sales quote. Price and                 New Business
                              discount adjustments can be made in the sales quote. After the sales quote has been created
                              it needs to be submitted to the customer. A sales quote form will then be sent to the customer
  Scenario Flow               depending on the output settings.
Order-to-Cash (Standardized Services)
Process Details: Creating Sales Orders
                                                                                                                                                               Click process
                                                                                                                                                               chevrons for details




                                      Creating Sales        X
                                      Orders

Handling an
                                         Create a sales                                                                     Confirming       Creating          Processing
Incoming          Creating                                           Dispatching and Scheduling           Executing
                                         order                                                                              Service          Customer          Receivables
Customer          Sales Quotes                                       Orders                               Services
                                                                                                                            Execution        Invoices          and Payments
Inquiry




                                                                     Creating
                                                                     Down               Processing
                                                                     Payment            Receivables
                                                                     Request -          and Payments
                                                                     Customer




Scenario Explorer                Process Description                                                                                     Further Information
                                 The Creating Sales Orders business process enables you to create an order with fixed terms                             Performed by
  Scenario & Processes and price conditions, in case a customer orders products or services. The order can be                                           Sales/Customer Service
                                 generated out of a quote which copies all conditions from the quote to the order. Then you                             Representative
                                 enter the necessary details into the order such as the account, the products or services, the
  Business Areas
                                 requested data or free text as customer information. The product availability will be checked
                                 and visualized depending on the requested product quantity, requested date and the delivery                            In the Work Center
  Business Value                 rule of the customer. The cost of sales can be determined using product valuation, which                               Sales Orders
                                 enables you to evaluate the profitability of the order. After the order has been created it needs
                                 to be released. Optional: An order confirmation can be submitted to the customer. An order
  Scenario Flow                  confirmation form will then be sent to the customer depending on the output settings.
                                 The sales order can also automatically be generated through business-to-business
                                 communication.
Order-to-Cash (Standardized Services)
Process Details: Dispatching and Scheduling Orders
                                                                                                                                                         Click process
                                                                                                                                                         chevrons for details




                                                        Dispatching and Scheduling Orders - Decentral Scheduling              X

Handling an                                                Dispatch and
                                                                             Check order                         Prepare                          Confirming
Incoming          Creating            Creating             release an                          Schedule an                           Executing
                                                                             pipeline and                        service                          Service
Customer          Sales Quotes        Sales Orders         order for                           order                                 Services
                                                                             plan a route                        execution                        Execution
Inquiry                                                    execution

                                                                                                                                                                    …
                                                      Click here to display process variants
                                                        Creating
                                                        Down              Processing
                                                        Payment           Receivables
                                                        Request -         and Payments
                                                        Customer




Scenario Explorer                Process Description                                                                                 Further Information
                                 The Dispatching and Scheduling Orders business process enables a service employee to                            Performed by
  Scenario & Processes assign an order, either manually or automatically to the responsible service performer and/or                             Service Planner/Dispatcher
                                 execution team. He or she can then schedule the service performer by creating a follow-up                       Service Performer
                                 appointment for the sales or service order. This can be done either centrally by the service
  Business Areas
                                 employee or decentrally by the service performer. The order can be scheduled taking the
                                 order priority, availability, or other aspects such as service levels and route optimization into               In the Work Centers
  Business Value                 account.                                                                                                        Sales Orders
                                 Finally, the service employee releases the order for execution. Once this is done, the service                  Field Service and Repair
                                 performer can print and/or download the list of orders to be executed as well as the details for
  Scenario Flow                  each order before heading out. In addition, the service performer can display the appointments
                                 in a calendar view within the SAP Business ByDesign system or in a groupware client such as
                                 Outlook, if groupware integration is active.
Order-to-Cash (Standardized Services)
Process Details: Dispatching and Scheduling Orders
                                                                                                                                                         Click process
                                                                                                                                                         chevrons for details




                                                        Dispatching and Scheduling Orders - Decentral Scheduling              X

Handling an                                                Dispatch and
                                                                             Check order                         Prepare                          Confirming
Incoming          Creating            Creating             release an                          Schedule an                           Executing
                                                                             pipeline and                        service                          Service
Customer          Sales Quotes        Sales Orders         order for                           order                                 Services
                                                                             plan a route                        execution                        Execution
Inquiry                                                    execution

                                                                                                                                                                    …
                                                      Click here to hide process variants
                                                              Creating
                                                              Down            Processing
                                                          Dispatching and Scheduling Orders - Central Scheduling
                                                              Payment         Receivables
                                                              Request -       and Payments
                                                              Customer




Scenario Explorer                Process Description                                                                                 Further Information
                                 The Dispatching and Scheduling Orders business process enables a service employee to                            Performed by
  Scenario & Processes assign an order, either manually or automatically to the responsible service performer and/or                             Service Planner/Dispatcher
                                 execution team. He or she can then schedule the service performer by creating a follow-up                       Service Performer
                                 appointment for the sales or service order. This can be done either centrally by the service
  Business Areas
                                 employee or decentrally by the service performer. The order can be scheduled taking the
                                 order priority, availability, or other aspects such as service levels and route optimization into               In the Work Centers
  Business Value                 account.                                                                                                        Sales Orders
                                 Finally, the service employee releases the order for execution. Once this is done, the service                  Field Service and Repair
                                 performer can print and/or download the list of orders to be executed as well as the details for
  Scenario Flow                  each order before heading out. In addition, the service performer can display the appointments
                                 in a calendar view within the SAP Business ByDesign system or in a groupware client such as
                                 Outlook, if groupware integration is active.
Order-to-Cash (Standardized Services)
Process Details: Creating Down Payment Request - Customer
                                                                                                                                                        Click process
                                                                                                                                                        chevrons for details




Handling an
                                                                                                           Confirming       Creating     Processing
Incoming          Creating           Creating           Dispatching and Scheduling         Executing
                                                                                                           Service          Customer     Receivables
Customer          Sales Quotes       Sales Orders       Orders                             Services
                                                                                                           Execution        Invoices     and Payments
Inquiry
                                                    Creating Down Payment   X
                                                    Request - Customer


                                                      Create and                Processing
                                                      release down              Receivables
                                                      payment request           and Payments




Scenario Explorer                Process Description                                                                             Further Information
                                 The Creating Down Payment Requests - Customer business process enables you to                                Performed by
  Scenario & Processes request down payments from the customer, before services are performed or products are                                 Sales/Customer Service
                                 delivered. The sales representative creates and releases a down payment request for this                     Representative
                                 purpose.
  Business Areas
                                                                                                                                              In the Work Center
  Business Value                                                                                                                              Customer Invoicing


  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Processing Receivables and Payments
                                                                                                                                                              Click process
                                                                                                                                                              chevrons for details




Handling an
                                                                                                                Confirming      Creating       Processing
Incoming          Creating            Creating          Dispatching and Scheduling          Executing
                                                                                                                Service         Customer       Receivables
Customer          Sales Quotes        Sales Orders      Orders                              Services
                                                                                                                Execution       Invoices       and Payments
Inquiry
                                                                          Processing Externally-Initiated Payments by Incoming Bank Transfer   X
                                                       Creating
                                                       Down                  Enter a
                                                                                               Process a           Allocate a       Clear a
                                                       Payment               remittance
                                                                                               bank statement      payment          payment
                                                       Request -             advice
                                                       Customer


                                                                        Click here to display process variants

Scenario Explorer                Process Description                                                                                  Further Information
                                 The Processing Receivables and Payments business process enables the processing of                                 Performed by
  Scenario & Processes incoming payments, initiated either internally by your company or externally by your                                         Accounts Receivable
                                 customers. The process uses country-specific payment methods. If payments are initiated                            Accountant
                                 internally, they are made manually, or automatically via a payment run in which the system                         In the Work Centers
  Business Areas
                                 proposes open items for payment. You then release the payments and the system posts them                           Receivables
                                 to accounting. You create the payment medium, either manually or as part of an automatic                           Payment Management
  Business Value                 run, using files for direct debit or credit card payments. When the payments are credited to the
                                 company's bank account, the bank statement is entered in the system, either uploaded
                                 electronically or entered manually, before being confirmed. If payments are initiated externally
  Scenario Flow                  by the customer, the bank statement provides notification of payment. The payments are
                                 matched in the system to the open invoices before being cleared.
Order-to-Cash (Standardized Services)
Process Details: Processing Receivables and Payments
                                                                                                                                                             Click process
                                                                                                                                                             chevrons for details




Handling an
                                                                                                              Confirming      Creating        Processing
Incoming          Creating           Creating          Dispatching and Scheduling         Executing
                                                                                                              Service         Customer        Receivables
Customer          Sales Quotes       Sales Orders      Orders                             Services
                                                                                                              Execution       Invoices        and Payments
Inquiry
                                                                         Processing Externally-Initiated Payments by Incoming Bank Transfer   X
                                                      Creating
                                                      Down                  Enter a
                                                                                             Process a           Allocate a      Clear a
                                                      Payment               remittance
                                                                                             bank statement      payment         payment
                                                      Request -             advice
                                                      Customer


                                                                       Click here to hide process variants

Scenario Explorer                Process Description                                                                               Further Information
                                                                            Processing Externally-Initiated Payments by Incoming Check
                                                                            Processing Externally-Initiated the processing of
                                 The Processing Receivables and Payments business process enablesPayments by Incoming Check with                   Performed by
  Scenario & Processes           incoming payments, initiated either internally by your company or externally by your                              Accounts Receivable
                                                                           Lockbox
                                 customers. The process uses country-specific payment methods. If payments are initiated                           Accountant
                                                                            Processing Externally-Initiated which the by Multiple Incoming
                                 internally, they are made manually, or automatically via a payment run in Payments system                         In the Work Centers
  Business Areas                                                           Checks
                                 proposes open items for payment. You then release the payments and the system posts them                          Receivables
                                                                                Processing Incoming Payments of an of Exchange
                                 to accounting. You create the payment medium, either manually or as partby Bill automatic                         Payment Management
  Business Value                                                                Processing Incoming Payments with credited to
                                 run, using files for direct debit or credit card payments. When the payments arePetty Cash the
                                 company's bank account, the bank statement is entered in the system, either uploaded
                                                                                Processing Internally-Initiated Payments by Credit Card
                                 electronically or entered manually, before being confirmed. If payments are initiated externally
  Scenario Flow                                                                 Processing Internally-Initiated Payments by Direct Debit
                                 by the customer, the bank statement provides notification of payment. The payments are
                                 matched in the system to the open invoices before being cleared. and Payments with Accounts Maintenance
                                                                                Processing Receivables
Order-to-Cash (Standardized Services)
Process Details: Executing Services
                                                       X                                                                                               Click process
                                                                                                                                                       chevrons for details




                                                                                           Executing Services                X

Handling an
                                                                                               Travel to a                        Confirming     Creating
Incoming          Creating            Creating         Dispatching and Scheduling                                Execute a
                                                                                               service                            Service        Customer
Customer          Sales Quotes        Sales Orders     Orders                                                    service
                                                                                               location                           Execution      Invoices
Inquiry
                                                                                                                                                                    …
                                                       Creating
                                                       Down              Processing
                                                       Payment           Receivables
                                                       Request -         and Payments
                                                       Customer




Scenario Explorer                Process Description                                                                             Further Information
                                 In the Executing Services business process, once the order has been released for execution
  Scenario & Processes and preparations made, the service performer travels to the customer to perform the                                     Performed by
                                 requested service, or performs the service working remotely or in a repair center.                            Service Performer
  Business Areas

  Business Value


  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Confirming Service Execution
                                                       X                                                                                                     Click process
                                                                                                                                                             chevrons for details




                                                                                                             Confirming Service Execution    X
                                                                                                             - With a Service Confirmation

Handling an                                                                                                     Document work,
Incoming                                                                                                        track actuals and                 Creating
                  Creating            Creating         Dispatching and Scheduling          Executing
Customer                                                                                                        release a service                 Customer
                  Sales Quotes        Sales Orders     Orders                              Services
Inquiry                                                                                                         confirmation                      Invoices

                                                                                                                                                                      …
                                                                                                         Click here to display process variants
                                                       Creating
                                                       Down              Processing
                                                       Payment           Receivables
                                                       Request -         and Payments
                                                       Customer




Scenario Explorer                Process Description                                                                                 Further Information
                                 In the Executing Services business process, once the order has been released for execution
  Scenario & Processes and preparations made, the service performer travels to the customer to perform the                                         Performed by
                                 requested service, or performs the service working remotely or in a repair center.                                Service Performer
  Business Areas
                                                                                                                                                  In the Work Center
  Business Value                                                                                                                                  Field Service and Repair


  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Executing Services
                                                       X                                                                                                      Click process
                                                                                                                                                              chevrons for details




                                                                                                             Confirming Service Execution      X
                                                                                                             - With a Service Confirmation

Handling an                                                                                                     Document work,
Incoming                                                                                                        track actuals and                  Creating
                  Creating            Creating         Dispatching and Scheduling          Executing
Customer                                                                                                        release a service                  Customer
                  Sales Quotes        Sales Orders     Orders                              Services
Inquiry                                                                                                         confirmation                       Invoices

                                                                                                                                                                       …
                                                                                                         Click here to hide process variants
                                                       Creating
                                                       Down              Processing
                                                       Payment           Receivables
                                                                                                               Confirming Service Execution -
                                                       Request -         and Payments                          With an Order
                                                       Customer




Scenario Explorer                Process Description                                                                                Further Information
                                 In the Executing Services business process, once the order has been released for execution
  Scenario & Processes and preparations made, the service performer travels to the customer to perform the                                          Performed by
                                 requested service, or performs the service working remotely or in a repair center.                                 Service Performer
  Business Areas
                                                                                                                                                   In the Work Center
  Business Value                                                                                                                                   Field Service and Repair


  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Creating Customer Invoices
                                                  X                                                                                                      Click process
                                                                                                                                                         chevrons for details




                                                                                                              Creating Customer Invoices            X

                                                                                            Confirming           Transfer items     Release an                 Processing
     Creating        Creating         Dispatching and Scheduling          Executing
                                                                                            Service              to be invoiced     invoice                    Receivables
     Sales Quotes    Sales Orders     Orders                              Services
                                                                                            Execution                                                          and Payments

…
                                      Creating
                                      Down             Processing
                                      Payment          Receivables
                                      Request -        and Payments
                                      Customer




Scenario Explorer          Process Description                                                                                    Further Information
                           In the Creating Customer Invoices business process, the system automatically creates items                            Performed by
  Scenario & Processes to be invoiced after services have been performed or products delivered. You must transfer                                Accounts Receivable
                           these items to an invoice which is sent to the customer and passed to Financial Accounting.                           Accountant
                           You can do this manually or with an invoice run. It is possible to combine several items to be
  Business Areas
                           invoiced into one invoice or split them into several invoices.
                                                                                                                                                 In the Work Center
  Business Value                                                                                                                                 Customer Invoicing


  Scenario Flow
Order-to-Cash (Standardized Services)
Process Details: Processing Receivables and Payments
                                                   X                                                                                                       Click process
                                                                                                                                                           chevrons for details




                                                                                                Processing Externally-Initiated Payments by Incoming Bank Transfer        X

                                                            Confirming        Creating              Enter a
       Dispatching and Scheduling          Executing                                                                  Process a        Allocate a         Clear a
                                                            Service           Customer              remittance
       Orders                              Services                                                                   bank statement   payment            payment
                                                            Execution         Invoices              advice

…
                                                                                              Click here to display process variants
       Creating
       Down             Processing
       Payment          Receivables
       Request -        and Payments
       Customer




Scenario Explorer            Process Description                                                                                  Further Information
                             The Processing Receivables and Payments business process enables the processing of                                     Performed by
  Scenario & Processes incoming payments, initiated either internally by your company or externally by your                                         Accounts Receivable
                             customers. The process uses country-specific payment methods. If payments are initiated                                Accountant
                             internally, they are made manually, or automatically via a payment run in which the system                             In the Work Centers
  Business Areas
                             proposes open items for payment. You then release the payments and the system posts them                               Receivables
                             to accounting. You create the payment medium, either manually or as part of an automatic                               Payment Management
  Business Value             run, using files for direct debit or credit card payments. When the payments are credited to the
                             company's bank account, the bank statement is entered in the system, either uploaded
                             electronically or entered manually, before being confirmed. If payments are initiated externally
  Scenario Flow              by the customer, the bank statement provides notification of payment. The payments are
                             matched in the system to the open invoices before being cleared.
Order-to-Cash (Standardized Services)
Process Details: Processing Receivables and Payments
                                                   X                                                                                                    Click process
                                                                                                                                                        chevrons for details




                                                                                               Processing Externally-Initiated Payments by Incoming Bank Transfer      X

                                                            Confirming       Creating             Enter a
       Dispatching and Scheduling         Executing                                                                 Process a        Allocate a        Clear a
                                                            Service          Customer             remittance
       Orders                             Services                                                                  bank statement   payment           payment
                                                            Execution        Invoices             advice

…
                                                                                             Click here to hide process variants
       Creating
       Down             Processing
       Payment          Receivables
                                                                                                Processing Externally-Initiated Payments by Incoming Check
       Request -        and Payments                                                            Processing Externally-Initiated Payments by Incoming Check with
       Customer                                                                                 Lockbox
                                                                                                Processing Externally-Initiated Payments by Multiple Incoming
                                                                                                Checks
                             Process Description                                                                            by Bill of Information
                                                                                                Processing Incoming PaymentsFurther Exchange
Scenario Explorer
                                                                                                   Processing Incoming Payments with Petty Cash
                             The Processing Receivables and Payments business process enables the processing of
  Scenario & Processes                                                                             Processing Internally-Initiated Payments by Credit Card
                             incoming payments, initiated either internally by your company or externally by your                                  Performed by
                                                                                                   Processing Internally-Initiated Payments by Direct Debit
                             customers. The process uses country-specific payment methods. If payments are initiated                               <Role Name>
                                                                                                   Processing Receivables
                             internally, they are made manually, or automatically via a payment run in which the system and Payments with Accounts Maintenance
                                                                                                                                                   In the Work Center(s)
  Business Areas
                             proposes open items for payment. You then release the payments and the system posts them                              Receivables
                             to accounting. You create the payment medium, either manually or as part of an automatic                              Payment Management
  Business Value             run, using files for direct debit or credit card payments. When the payments are credited to the
                             company's bank account, the bank statement is entered in the system, either uploaded
                             electronically or entered manually, before being confirmed. If payments are initiated externally
  Scenario Flow              by the customer, the bank statement provides notification of payment. The payments are
                             matched in the system to the open invoices before being cleared.
Order-to-Cash (Standardized Services)
Business Areas
                                                                                                                                Click area pictograms
                                                                                                                                for details




Handling an        Creating       Creating       Dispatching and Scheduling Orders         Executing         Confirming        Creating                 Processing
Incoming           Sales Quotes   Sales Orders                                             Services          Service           Customer                 Receivables
Customer Inquiry                                                                                             Execution         Invoices                 and Payments




                                                 Creating Down        Processing
                                                 Payment              Receivables and
                                                 Request –            Payments
                                                 Customer



Scenario Explorer           Business Areas                                 Business Area Description
                                                                           The SAP Business ByDesign solution gives you comprehensive access to customer-
                                   Sales
  Scenario & Processes                                                     related information about opportunities, quotes, orders, and invoices. The SAP Business
                                                                           ByDesign solution enables your employees to verify product availability, perform accurate
                                   Service                                 forecasting, predict future sales, and identify cross-selling and up-selling opportunities. The
  Business Areas                                                           solution helps your sales staff focus on the most promising leads and accelerate the sales
                                   Cash Flow Management                    process. You can also use the software to:
  Business Value                                                               Generate a sales opportunity, create a quote, calculate pricing, enter payment and
                                                                                shipping information, and create a sales order and invoice in a single integrated
                                                                                process
  Scenario Flow
                                                                               Maintain an online portfolio of your products and services and define price lists with
                                                                                flexible pricing policies
                                                                               Obtain a comprehensive, 360-degree view of your customers and make effective
                                                                                decisions by using the provided reports and metrics
Order-to-Cash (Standardized Services)
Business Areas
                                                                                                                               Click area pictograms
                                                                                                                               for details




Handling an        Creating       Creating       Dispatching and Scheduling Orders         Executing        Confirming        Creating                 Processing
Incoming           Sales Quotes   Sales Orders                                             Services         Service           Customer                 Receivables
Customer Inquiry                                                                                            Execution         Invoices                 and Payments




                                                 Creating Down        Processing
                                                 Payment              Receivables and
                                                 Request –            Payments
                                                 Customer



Scenario Explorer           Business Areas                                 Business Area Description
                                                                           The SAP Business ByDesign solution offers service that differentiates your organization
                                   Sales
  Scenario & Processes                                                     from the competition and increases customer satisfaction. The SAP Business ByDesign
                                                                           solution gives your employees a comprehensive view of customers, enabling them to
                                   Service                                 deliver excellent service and meet customers’ expectations. This paves the way to follow-
  Business Areas                                                           on sales and encourages your customers to promote your company to others. You can
                                   Cash Flow Management                    also use the software to:
  Business Value                                                               Quickly answer customer queries and respond with instant access to information and
                                                                                expertise originating from multiple internal and external sources
  Scenario Flow                                                                Help ensure that customer commitments are adhered to and service delivery tasks are
                                                                                completed on time
                                                                               Register and track your customers’ entitlement to product warranties and facilitate
                                                                                customer service according to legal requirements and customer expectations
Order-to-Cash (Standardized Services)
Business Areas
                                                                                                                             Click area pictograms
                                                                                                                             for details




Handling an        Creating       Creating       Dispatching and Scheduling Orders        Executing         Confirming       Creating                Processing
Incoming           Sales Quotes   Sales Orders                                            Services          Service          Customer                Receivables
Customer Inquiry                                                                                            Execution        Invoices                and Payments




                                                 Creating Down        Processing
                                                 Payment              Receivables and
                                                 Request –            Payments
                                                 Customer



Scenario Explorer           Business Areas                                 Business Area Description
                                                                           Nearly every business process involves the flow of cash within your company and between
                                   Sales
  Scenario & Processes                                                     your company and its external business partners and customers. The SAP Business
                                                                           ByDesign solution integrates and takes into consideration the financial aspect of each step
                                   Service                                 of your business processes, enabling you to gain control over your cash inflow and
  Business Areas                                                           outflow. You can also use the software to:
                                   Cash Flow Management                        Centrally manage and control your payables and receivables, automate payment and
  Business Value                                                                clearing processes, and valuate payables and receivables in multiple foreign
                                                                                currencies
  Scenario Flow                                                                Quickly create tax returns using centrally managed corporate data and report
                                                                                declarations – and pay taxes if required
                                                                               Set up expense and reimbursement policies, monitor employee expenses, and
                                                                                reimburse approved expenses
Order-to-Cash (Standardized Services)
Business Value



 Order                                                   Manage                 Fulfill                             Settle



                                                            Dispatch and
  Create           Create Sales        Create Sales                              Perform          Create                              Collect
                                                            Schedule                                                 Create Invoice                    Post to Ledger
  Opportunity      Quote               Order                                     Services         Confirmation                        Payment
                                                            Order




Scenario Explorer                 Overview                                           Key Benefits
                                  For midsize companies selling professional
  Scenario & Processes            services, this process aligns customer              Provides integrated business scenarios for customers focusing on professional services
                                  relationship management, service delivery            from order capturing via execution to financial and management accounting
                                  with financial and management accounting.           Integrated resources for estimating job time requirements and labor cost as well as
  Business Areas                                                                       planning optimal service routes. Expense items can be tracked and invoiced within
                                  You can boost speed to revenue, decrease             quotes and sales orders
  Business Value                  cost of selling and delivering services,            Early margin information based on sales orders explain the decline/increase of sales
                                  improve customer satisfaction by delivering          growth
                                  on time and on budget to increase your              Scalable process for revenue recognition supporting different accounting principles
  Scenario Flow                   profitability.
                                                                                      eShop Integration including support for catalog management, eCommerce Account
                                                                                       Management, eCommerce Order Management with online payment processes and
                                  SAP Business ByDesign supports the entire            credit card handling
                                  order-to-cash business – from order
                                  management and order fulfillment through to         Sales of 3rd party services including procurement and financial integration of third party
                                  settlement of invoices.                              costs
                                                                                      Built in analytics enables a drill down to the profit and loss result alongside dimensions
                                                                                       like products, customer groups and distribution channels.
Order-to-Cash (Standardized Services)
Scenario Flow for Variant: With Services and Expenses
                         Collaboration Window /                                                                                            Field Service          Customer            Receivables /
                           Groupware Client         New Business        Sales Orders                                                        and Repair             Invoicing        Cash & Liquidity Mgt



                               Handling                                                              Dispatching                                                                         Processing
                                                        Creating          Creating                                                           Confirming            Creating
                               an Incoming                                                           and                  Executing                                                      Receivables
                                                        Sales             Sales                                                              Service               Customer
                               Customer                                                              Scheduling           Services                                                       and
                                                        Quote             Order                                                              Execution             Invoice
                               Inquiry                                                               Order                                                                               Payments

                                                                                                     • with central                                                                   • Processing
                               • telephony                                                             scheduling                            • using a
                                                                                                                                                                                        externally-
                                 channel                                                             • with decentral                          service
                                                                                                                                                                                        initiated
                               • fax-/e-mail                                                           scheduling                              confirmation
                                                                                                                                                                                        payments by
                                 channel                                                                                                     • within order
                                                                                                                                                                                        incoming bank
                                                                                                                                                                                        transfer
                                                                                                                                                                                      • Processing
                                                                                                                                                                                        externally-
                                                                                                                                                                                        initiated
                                                                                                                                                                                        payments by
                                   Marketing-to-                                                                                                                                        incoming check
                                   Opportunity                                                                                                                                        • … (7 more
                                                                                                                                                                                        variants)



                                                                                                                                                                    Expense
                                                                                                                                                                    Reimbursement

Scenario Explorer

  Scenario & Processes

  Business Areas

  Business Value

  Scenario Flow

                           Legend & Variants                                                                                                                     Variants of the Scenario:
                               Optional      Optional
                               process       process                                                                    Process related   Work center in which    With services and expenses
                                                                          Process
                             Process      Process         • Process       mainly                                        to Financials     process is performed    With 3rd party
                             mainly       mainly            variant1      outside
                             driven by    driven by       • Process       of the                          Additional                                              With down payments
                                          the               variant 2     system                                        Related           Business
                             the user                                                  Work center        application
                                          system                                                                        scenarios         document flow
Order-to-Cash (Standardized Services)
Scenario Flow for Variant: With Third Party
                         Collaboration Window /                                                                                            Field Service          Customer            Receivables /
                           Groupware Client         New Business        Sales Orders                                                        and Repair             Invoicing        Cash & Liquidity Mgt



                               Handling                                                              Dispatching                                                                         Processing
                                                        Creating          Creating                                                           Confirming            Creating
                               an Incoming                                                           and                  Executing                                                      Receivables
                                                        Sales             Sales                                                              Service               Customer
                               Customer                                                              Scheduling           Services                                                       and
                                                        Quote             Order                                                              Execution             Invoice
                               Inquiry                                                               Order                                                                               Payments

                                                                                                     • with central                                                                   • Processing
                               • telephony                                                             scheduling                            • using a
                                                                                                                                                                                        externally-
                                 channel                                                             • with decentral                          service
                                                                                                                                                                                        initiated
                               • fax-/e-mail                                                           scheduling                              confirmation
                                                                                                                                                                                        payments by
                                 channel                                                                                                     • within order
                                                                                                                                                                                        incoming bank
                                                                                                                                                                                        transfer
                                                                                                                                                                                      • Processing
                                                                                                                                                                                        externally-
                                                                                                                                                                                        initiated
                                                                                                                                                                                        payments by
                                   Marketing-to-                                                                                                                                        incoming check
                                   Opportunity                                                                                                                                        • … (7 more
                                                                                                                                                                                        variants)

                                                                                                 Procure-to-Pay
                                                                                                 (Services)                                                         Expense
                                                                                                                                                                    Reimbursement

Scenario Explorer

  Scenario & Processes

  Business Areas

  Business Value

  Scenario Flow

                           Legend & Variants                                                                                                                     Variants of the Scenario:
                               Optional      Optional
                               process       process                                                                    Process related   Work center in which    With services and expenses
                                                                          Process
                             Process      Process         • Process       mainly                                        to Financials     process is performed    With 3rd party
                             mainly       mainly            variant1      outside
                             driven by    driven by       • Process       of the                          Additional                                              With down payments
                                          the               variant 2     system                                        Related           Business
                             the user                                                  Work center        application
                                          system                                                                        scenarios         document flow
Order-to-Cash (Standardized Services)
Scenario Flow for Variant: With Down Payment
                         Collaboration Window /                                                                                                    Field Service          Customer            Receivables /
                           Groupware Client         New Business        Sales Orders                                                                and Repair             Invoicing        Cash & Liquidity Mgt



                               Handling                                                               Dispatching                                                                                Processing
                                                        Creating          Creating                                                                   Confirming            Creating
                               an Incoming                                                            and                         Executing                                                      Receivables
                                                        Sales             Sales                                                                      Service               Customer
                               Customer                                                               Scheduling                  Services                                                       and
                                                        Quote             Order                                                                      Execution             Invoice
                               Inquiry                                                                Order                                                                                      Payments

                                                                                                      • with central                                                                          • Processing
                               • telephony                                                              scheduling                                   • using a
                                                                                                                                                                                                externally-
                                 channel                                                              • with decentral                                 service
                                                                                                                                                                                                initiated
                               • fax-/e-mail                                                            scheduling                                     confirmation
                                                                                                                                                                                                payments by
                                 channel                                                                                                             • within order
                                                                                                                                                                                                incoming bank
                                                                                                                                                                                                transfer
                                                                                                                                                                                              • Processing
                                                                                                                                                                                                externally-
                                                                                                                                                                                                initiated
                                                                                                                                                                                                payments by
                                   Marketing-to-                                                                                                                                                incoming check
                                   Opportunity                                         Customer            Receivables /                                                                      • … (7 more
                                                                                       Invoicing         Cash & Liquidity Mgt                                                                   variants)



                                                                                                               Processin                                                    Expense
                                                                                        Creating               g                                                            Reimbursement
                                                                                        Down                   and
Scenario Explorer                                                                       Payment
                                                                                        Request
                                                                                                               receiving
                                                                                                               Payments


  Scenario & Processes

  Business Areas

  Business Value

  Scenario Flow

                           Legend & Variants                                                                                                                             Variants of the Scenario:
                               Optional      Optional
                               process       process                                                                            Process related   Work center in which    With services and expenses
                                                                          Process
                             Process      Process         • Process       mainly                                                to Financials     process is performed    With 3rd party
                             mainly       mainly            variant1      outside
                             driven by    driven by       • Process       of the                            Additional                                                    With down payments
                                          the               variant 2     system                                                Related           Business
                             the user                                                   Work center         application
                                          system                                                                                scenarios         document flow

				
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