The Faulkner Organization Job Description by brCDhJj


									The Faulkner Organization                                                                  Job Description

                        Internet Sales                      Effective Date:           4/20/09
                        Various dealerships                 FLSA Status:              Non-Exempt
                                                            Does Position
 Reports To
                        Sales Manager                       Manage Two or             No
                                                            More People?
 Type of
                                                            Incentive Plan
 Supervision            General                                                       Hourly Rate + bonus
 Received * :
 * Close, General, Minimal Supervision
                                     POSITION SUMMARY/ PURPOSE OF POSITION
 The Internet Sales Coordinator is responsible for managing all facets of the online sales channel. The position
 reports to the Sales Manager and works closely with the new car and used car sales teams. The Internet
 Coordinator receives and responds to internet sales inquiries, qualifies customers and sets appointments for sales
 consultants to guide them through the buying process. As with all positions in our dealerships, the Internet
 Coordinator is expected to work with a high sense of integrity.

                                   MAJOR ESSENTIAL RESPONSIBILITIES & DUTIES
 % Time Spent           Duty/Responsibility
                        Please use language that specifically describes the nature of the responsibility (words like "manage" and
                        "direct" can be vague and misleading). Be clear enough for someone outside your department to fully
                        understand what the position actually does. Please list the % of time spent on each major responsibility.
                        Develop and maintain accurate new and used vehicle lists for online sales which include year,
                        make, model and accessories. Take pictures of inventory, post and remove equipment to and
                        from internet site in a timely fashion with accurate selling price and necessary technical
                        Build business by initiating and receiving phone calls and responding to internet generated
                        leads from customers seeking to purchase automobiles. Timely responses to customer
                        inquiries are critical to setting appointments resulting in sales and achieving customer
                        satisfaction. Develop, maintain and utilize accurate data base(s) of prospects and customers
                        for online vehicle sales. Craft and release bulk e-mail bulletins and newsletters to drive sales.
                        Respond to all internet inquiries with the goal of closing sales in as few contacts as possible.
                        Advise customers by providing information on products and services. Help customer make
                        selections by building customer confidence; offering suggestions and opinions and making
                        appointments for the customer to meet a qualified sales consultant to review vehicle options
                        and close the sale. Maintain professional interaction with all customers and fellow employees.
                        Meet or exceed personal appointment setting goals on a monthly basis. Track and
                        communicate all activity including contacts and sales to management team in accordance with
          15%           Faulkner's sales processes. Responsible for submitting all paperwork completely and
                        accurately. Track and measure results to determine future programs and efforts.


                                          MINIMUM QUALIFICATIONS FOR HIRE

 Education (Degree)             High School Diploma or equivalent. Bachelors Degree preferred.

 Experience (Type and #         Minimum of 2 years experience in retail sales. Minimum 2 years experience working in
 years)                         an office environment.
                                Proficiency with MS Office Suite, internet search and client tracking systems.
 Competencies                   Exceptional customer service. Strong verbal and written communication skills. Internet
                                savvy. Excellent organizational skills. Work well in a team environment.

Job Description – Internet Sales Coordinator                                                                  pg. 1 of 2
 Other (Certification,
                              Valid Driver’s License.
 licensure, technology)

         Please complete this section using "F" for frequently, "O" for occasionally, and leave blank if not at all.
 Physical                                                         Mental                        Environmental

 Bend                         Sit                    F    Read/comprehend         F   Exposure to excessive noise

 Squat                        Stand                       Write                   F   Exposure to moving machinery     F

                                                          Perform                     Exposure to changes in
 Crawl                        Walk                                                F
                                                          Calculations                temperature/humidity
                                                                                      Exposure to dust,
 Climb                        Push/Pull                                           F   fumes/gases, radiation,
                                                          Reason and
 Kneel                        Lift up to 25 lbs.                                  F   Drives motorized equipment       F
 Physically                                                                           Works in closed/confined
                              Lift 25-50 lbs.             Other (describe)
 manipulate objects                                                                   spaces
 Reach above
                              Lift over 50 lbs.                                       Other (describe)
 Use fine finger
                          F   Other (describe)

 OTHER                 Must meet pre-employment testing criteria. May need to work extended hours and weekends.

                       This job description does not list all the duties of the job. Incumbent may be asked by
                       supervisors or managers to perform other duties. Incumbent will be evaluated in part based
 EMPLOYER'S            upon personal performance of the tasks listed in this job description. The employer has the
 RIGHTS                right to revise this job description at any time. The job description is not a contract for
                       employment, and either the incumbent or the employer may terminate employment at any time,
                       for any reason.

Job Description – Internet Sales Coordinator                                                             pg. 2 of 2

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