"The Faulkner Organization Job Description"
The Faulkner Organization Job Description Title: Internet Sales Effective Date: 4/20/09 Coordinator Department/ Various dealerships FLSA Status: Non-Exempt Location: Does Position Reports To Sales Manager Manage Two or No (Title): More People? Type of Incentive Plan Supervision General Hourly Rate + bonus Type: Received * : * Close, General, Minimal Supervision POSITION SUMMARY/ PURPOSE OF POSITION The Internet Sales Coordinator is responsible for managing all facets of the online sales channel. The position reports to the Sales Manager and works closely with the new car and used car sales teams. The Internet Coordinator receives and responds to internet sales inquiries, qualifies customers and sets appointments for sales consultants to guide them through the buying process. As with all positions in our dealerships, the Internet Coordinator is expected to work with a high sense of integrity. MAJOR ESSENTIAL RESPONSIBILITIES & DUTIES % Time Spent Duty/Responsibility Please use language that specifically describes the nature of the responsibility (words like "manage" and "direct" can be vague and misleading). Be clear enough for someone outside your department to fully understand what the position actually does. Please list the % of time spent on each major responsibility. Develop and maintain accurate new and used vehicle lists for online sales which include year, make, model and accessories. Take pictures of inventory, post and remove equipment to and 30% from internet site in a timely fashion with accurate selling price and necessary technical specifications. Build business by initiating and receiving phone calls and responding to internet generated leads from customers seeking to purchase automobiles. Timely responses to customer inquiries are critical to setting appointments resulting in sales and achieving customer satisfaction. Develop, maintain and utilize accurate data base(s) of prospects and customers for online vehicle sales. Craft and release bulk e-mail bulletins and newsletters to drive sales. 55% Respond to all internet inquiries with the goal of closing sales in as few contacts as possible. Advise customers by providing information on products and services. Help customer make selections by building customer confidence; offering suggestions and opinions and making appointments for the customer to meet a qualified sales consultant to review vehicle options and close the sale. Maintain professional interaction with all customers and fellow employees. Meet or exceed personal appointment setting goals on a monthly basis. Track and communicate all activity including contacts and sales to management team in accordance with 15% Faulkner's sales processes. Responsible for submitting all paperwork completely and accurately. Track and measure results to determine future programs and efforts. 100% MINIMUM QUALIFICATIONS FOR HIRE Education (Degree) High School Diploma or equivalent. Bachelors Degree preferred. Experience (Type and # Minimum of 2 years experience in retail sales. Minimum 2 years experience working in years) an office environment. Proficiency with MS Office Suite, internet search and client tracking systems. Competencies Exceptional customer service. Strong verbal and written communication skills. Internet savvy. Excellent organizational skills. Work well in a team environment. Job Description – Internet Sales Coordinator pg. 1 of 2 Other (Certification, Valid Driver’s License. licensure, technology) WORK ENVIRONMENT/ PHYSICAL ACTIVITIES/ EQUIPMENT USED Please complete this section using "F" for frequently, "O" for occasionally, and leave blank if not at all. Physical Mental Environmental Bend Sit F Read/comprehend F Exposure to excessive noise Squat Stand Write F Exposure to moving machinery F Perform Exposure to changes in Crawl Walk F Calculations temperature/humidity Exposure to dust, Communicate Climb Push/Pull F fumes/gases, radiation, Orally microwave Reason and Kneel Lift up to 25 lbs. F Drives motorized equipment F Analyze Physically Works in closed/confined Lift 25-50 lbs. Other (describe) manipulate objects spaces Reach above Lift over 50 lbs. Other (describe) shoulders Use fine finger F Other (describe) movements DESCRIBE OTHER Must meet pre-employment testing criteria. May need to work extended hours and weekends. CONDITIONS This job description does not list all the duties of the job. Incumbent may be asked by supervisors or managers to perform other duties. Incumbent will be evaluated in part based EMPLOYER'S upon personal performance of the tasks listed in this job description. The employer has the RIGHTS right to revise this job description at any time. The job description is not a contract for employment, and either the incumbent or the employer may terminate employment at any time, for any reason. Job Description – Internet Sales Coordinator pg. 2 of 2