Position: Training Manager
Location: Hong Kong
Reports to: General Manager
The essential job duties:
- Develop and plan training strategies in order to meet company business objectives
- Implement, roll out and monitor the training action plan. (selling techniques and
management in retail). Currently around 11 boutiques, 2 x POS in Macau and 2
custom jewellary counter in Seibu and Sogo.
- Guarantee the application of standards and common rules and procedures according to
the strategy and the values of our House
-Implement & deliver Product Training
1. Develop training strategies:
Involve in Design, monitor, implement and deliver field training programs
Prepare training budget and resource allocation
Uplift the overall product knowledge so as to drive business performance
Provide monthly or ad hoc training reports
Evaluate and assess the effectiveness of the training programs regularly
2. Implement (the training action plans):
To assist the long-term training plan & goals and to accomplish the training
Follow the training seminars (follow the training in Paris)
Induction- sales associate training seminar- boutique manager training seminar-
Adapt the corporate training seminars to the local cultures if it is necessary after
approval of the Head Office.
Make sure that the product training seminars are consistent with other trainings.
3. Roll out (the training action plan in the markets):
Deliver the training seminars or select the right agents and train them.
Monitor and schedule training seminars: make sure that each new sales
associate or boutique manager has followed the seminars adapted to him/her.
Monitor the teams after the delivery of the training seminar.
Report the actions to the Head Office.
Adapt the training to the strategic direction (for instance adapt the role play
depending on each season, each product line).
4. Monitor and keep the training action plan alive:
Inform the Head office about the new actions to start, to modify or to adapt.
Work in partnership for the creation or the edition of new training materials.
Be aware and report the actions of the competition.
Have the initiative and discuss with the Head office to make the programs
evolve and to optimize them.
Be present in the store for field coaching
To express interest in this position, please send your resume in MS word format to:
21/F, Euro Trade Centre
21-23 Des Voeux Road Central
M:+852 9412 3418
T: +852 3656 9687
F: +852 2525 5172