THE HEDON GROUP PRACTICE
Drs Green, Rhodes, Spokes
Walster, Mason, Menon, Myers, Ikpoh & Cross
Out of Hours Emergency 0300 3300 804
Market Hill House, Hedon, Hull, HU12 8JD
(01482) 899111 - Surgery
(01482) 890967 - Surgery Fax
(01482) 891130 - Dispensary
(01482) 895480 - Dispensary Fax
Chapel Lane, Keyingham, HU12 9RA
(01964) 622706 - Surgery
Welcome to our Surgery
This book has been produced to inform you of the services we provide and help you to make the
best use of them
HEDON SURGERY (01482) 899111
Opening GP Surgery Times Dispensary
8.00 - 20.00 8.30 - 11.00 8.30 - 20.00
16.00 - 18.00
18.30 – 19.40
8.30 - 11.00 8.30 - 18.00
Tuesday 8.00 - 18.00
16.00 - 18.00
8.30 - 11.00 8.30 - 18.00
Wednesday 8.00 - 18.00
16.00 - 18.00
Thursday 8.00 - 18.00 8.30 – 11.00 8.30 - 18.00
16.00 – 18.00
8.00 - 18.00 8.30 - 11.00 8.30 - 18.00
16.00 - 18.00
7.45 – noon 8.00 – 10.00 8.00 - noon
Saturday 10.40 – 11.40
KEYINGHAM SURGERY (01964) 622706
Opening GP Surgery Times Dispensing
Monday 8.30 - noon 8.40 – 10.10 8.30 – noon
16.00 - 18.00 16.00 - 18.00 16.00 - 18.00
Tuesday 8.30 - 11.15 8.40 – 10.10 8.30 – 11.15
15.00 - 16.30 15.00 - 16.30
Wednesday 8.30 – 12.30 8.40 – 10.10 8.30 – 12.30
16.00 - 18.00 16.00 - 18.00 16.00 - 18.00
Thursday 8.30 - 11.15 8.40 – 10.10 8.30 - 11.15
15.00 - 16.30 15.00 - 16.30
Friday 8.30 - 12.15 8.30 – 12.15
16.00 - 18.00 16.00 - 18.00 16.00 - 18.00
THE PRIMARY HEALTH CARE TEAM
We are committed to a team approach and all work together to provide a friendly family
The Partnership Is Not a Limited Partnership
Dr Andrew Green, MB, ChB, FRCGP Sheffield 1984 (Male)
Dr Helen Rhodes, MB, ChB, MRCGP, DRCOG, DFFP, Leeds 1993 (Female)
Dr Jonathan Spokes, LRCP, MRCS, MRCGP, DRCOG, Sheffield 1982 (Male)
Dr Verity Walster, MB, ChB, MRCGP, DFFP, Glasgow 1991 (Female)
Dr Stephanie Mason, MB, ChB, MRCGP, MRCS, DRCOG, DFFP, Edinburgh 1994 (Female)
Dr Vinod Menon, MB, BS, MD, MRCGP, MRCOG, DFFP, India 1993 (Male)
Dr Joanne Myers, MB, ChB, MRCGP, DRCOG, DFFP, Edinburgh 1997 (Female)
Dr Margaret Ikpoh, MUDR, MRCGP, DRCOG, DCH, Czech Republic 1999 (Female)
Dr Nick Cross, BSc (Hons) (Liverpool 1990), MB, ChB, MRCGP, DABCH, Liverpool 1998
Manager - Roy Peckitt
Responsible for overall running of the Practice and is normally available between 8.00 am -
16.00 p.m. Monday to Friday. Please help us to give a better service. Any suggestions,
constructive criticism or complaint about the service within the Practice can be addressed to
the Practice Manager or posted in the Suggestion Box on the Reception desk.
Medical Secretaries (2)
Along with other administration work, the Secretaries deal with all of the Doctors’ referrals to
the Hospitals, and liaise directly with Hospital staff regarding any queries for appointments,
admission dates, etc. If you have any problems about your referral they will be pleased to
Computer Administrator (2)
The part-time Computer Administrator is responsible for inputting new patients’ records onto
the computer system and updating records, as necessary, e.g. Consultants’ letters.
Reception Team (10)
Our Receptionists have a very demanding job. They are usually your first point of contact and
are a valuable source of information. Please be patient if you are kept waiting or appear to be
asked some apparently irritating questions as we need to assess the urgency of some calls and
ensure full details are available to the G.P. who will probably be carrying out the
Dispensary Team (11)
A Team Leader is employed to oversee the day to day running of the Dispensary and she
is assisted by trained Dispensers. They dispense prescriptions and deal with patients’
queries regarding medication.
The Dispensary phone is not manned between 12.30 pm – 1.30 pm.
Janet Suddaby, EN(G) 1984, RGN 2003
Joanne Warrington, RGN 1979
Dianne Gibson-Smith EN(G) 1981, RSCN 2000
Ruth Chandler, SRN 1969
Karen Hobson, EN(G) 1975, RGN 1998
Alyson Johnstone, RGN 2003
Our Practice Nurses are available by appointment daily. You may approach them if you
feel that your problem is more suited to their skills.
Health Care Assistants - Geraldine Huggins, NVQ3 (Care) 2004
- Karen Hookem NVQ3 (Care) 2010
- Joanne Kelly
These members of staff assist the Nurses, e.g. take bloods, monitor blood pressure and
Our Dietitians provide dietetic advice and assists in the Diabetic Clinic. They are
available by appointment.
The Hedon Group Practice – A G.P. Training Practice
The Practice became a G.P. Training Practice in 2001 and has since been involved in the
training of G.P. Registrars. In 2006 we also began training Foundation Year 2 Medical
Students (F2) and in 2012, Foundation Year 5 Medical Students.
A G.P. Registrar is a fully qualified Doctor undergoing a period of higher professional
training to become a G.P., in a specially selected and qualified Practice. These Doctors
have usually been qualified for three years before they join us to complete their training
for General Practice, having worked in a range of hospital departments to give them a
broad experience of medicine.
Although the Registrars receive expert guidance and advice from all of the Partners, Drs
Rhodes, Mason and Ikpoh are the Practice Trainers and they plan the period of training
for the Registrars.
Training Practices are visited from time to time by a panel of other Doctors to check that
the Practice is of a high standard. Patients should be aware that for training purposes,
their records might be inspected and we occasionally videotape consultations. Patients
should be assured that medical records and videotape recordings will only be viewed by
other Doctors and you will always be asked for your consent before the consultation is
videotaped, and you will always have the right to refuse.
The Health Visitors are involved in teaching everyone in the family about healthy living,
starting with the mother and her new baby. She contributes to the growth of a healthy
child and is able to recognise the needs of families in cases where people perhaps may not
be fully aware of health risks.
The District Nurses care for patients in their own homes, advising patients on nursing
problems and self-care, and showing carers how to cope in their absence. Duties range
from injections and dressings to caring for the terminally ill. Wound Clinics are held at
the Rosedale Community Centre. Contact number is 01482 344450.
These are for the housebound or those too ill go to out. It will help us to judge the
urgency if you will give details to the Receptionist about the nature of the problem, before
10.00 a.m. whenever possible. A GP will then telephone you to discuss the problem.
Please remember that we can see several people at the surgery in the time it takes to do
one average home visit.
Out of Hours – 0300 3300 804
In the case of emergencies, always telephone 0300 3300 804. Your call will be answered by
the Out of Hours Service and they will deal with your concerns. East Riding of Yorkshire
Primary Care Trust are responsible for commissioning this service for our patients.
Patients should be aware that some telephone calls may be recorded, for audit purposes.
Alternatively, general advice and information can be obtained through NHS Direct on
0845 4647. Their website is www.nhsdirect.nhs.uk
Patients are able to pre book appointments, for a period of up to 4 weeks in advance. All
Doctors will be available for pre booking but consideration will need to be given to the
days that the Doctors work (detailed in leaflet display) and the fact that some working
days are allocated for specific duties e.g. on-call, Keyingham Surgery.
When booking an appointment with the Doctor please bear in mind that it is a 10 minute
appointment. All but the simplest problems take at least 10 minutes to deal with safely. If
you have more than one problem, please consider requesting a longer appointment, or be
prepared to come back another day to deal with other issues. This will enable the Doctor
to deal with each problem fully, and will help us run the surgeries to time so other
patients are not kept waiting.
Telephone Consultations – We also provide telephone consultations for those patients
who need to speak to a Doctor, but for whom it is not necessary to be seen.
The Sit & Wait surgery (8.30am – 10.00am and 4.00pm – 5.30pm) is an available option
each day, should all appointments for the day be taken and you consider that the matter is
urgent and cannot wait for an appointment. However, we must request that this is the
final option and only used for those urgent cases that cannot wait.
If an examination is required, a chaperone will be made available, should you so wish.
Monday evening and Saturday morning surgeries – These are pre-bookable
appointments only. There is no Sit & Wait service during these extended hours.
Unfortunately this is a problem when patients who pre-book an appointment do not
attend. Please phone to cancel your appointment if it is no longer needed. This will
ensure the time can be made available for those who need to attend.
The telephones are busiest between 8.00am and 11.00am most mornings. If possible
please ring after 11.00am for non urgent matters.
People living in Hedon, Thorngumbald, Bilton and some parts of Preston will have to
obtain their medication from a Pharmacy. Patients living more than a mile from a
Pharmacy are able to obtain their medicines from our Dispensary. We also arrange for the
home delivery of medicines for the elderly and those patients with transport difficulties.
Prescriptions are available free of charge for the following:-
Patients under 16
Patients under 19 if in full-time education
Mothers who have had a baby in the last 12 months
Patients receiving Income Support, Family Credit, Disabled Pension
Patients aged 60 and over
Certain medical conditions qualify for exemption
Patients who need a number of prescriptions and who have to pay for them may find it
worthwhile to purchase a “Season Ticket”. Details regarding this can be obtained from leaflet
P11, available at the Dispensary, Chemist, Post Office, or D.S.S. Offices.
All patients claiming free prescriptions or who have a pre-payment certificate will be asked to
supply proof of their exemption from payment.
Any queries relating to prescriptions can be made over the telephone, or in person at the
Dispensary. There is a box outside of the Dispensary for you to leave your repeat requests.
Alternatively you can fax your request on 01482 895480. If you are phoning for a repeat
prescription, please phone the Dispensary direct on Hull 891130 between 8.30am – 12.30pm or
1.30pm – 5.30pm Monday to Friday. Medication orders placed after lunch on Friday will not
be processed until the following Monday. Please allow at least 48 hours (surgery opening
hours) for your prescription and medication to be made up You can order repeat medication
over the internet 24 hours a day, seven days a week – please ask at the Reception desk for
details. We suggest that you try to avoid ringing on Mondays, which is the busiest day
Change of Address or Telephone Number
If you change your address or telephone number would you please notify Reception.
If you wish to join the Practice, please bring your medical card (if available) with you to the
Reception desk. You will be asked to complete the necessary registration form, which will
enable us to obtain your medical records.
All newly registered patients are offered a health check appointment, within six months of
joining the Practice. This gives the Nurse/Doctor a chance to get a brief medical history prior
to receiving the patient’s records. Medical treatment is available from the date of registration.
Access to the surgery (at both surgeries) for patients in wheelchairs is via the main
entrance. Electronic keypads will operate the entrance doors. The surgery toilets are on
the ground floor and are suitable for disabled patients. There is a platform lift for patients
to access the upstairs consulting rooms. Please do not hesitate to ask if you require any
We provide services to manage all patients who are, or believe themselves to be ill, from
conditions from which recovery is generally expected; suffering from chronic disease; or
are terminally ill.
If a visitor to your home needs to see a Doctor, you may make arrangements for them to
be seen at the Practice on a temporary basis.
Please telephone the surgery between 11.00 - 16.00, Monday to Friday for the results of
any tests you have undergone. The telephone is not so busy then and the Reception staff
are more able to assist you. If you are requested to provide a specimen we would prefer
you to collect and use a specimen container which is available at the Reception desk.
Please always write your full name, date of birth and the date of the specimen, on the
container before handing it back to the Reception on the same day, before 12.00 noon.
Parking spaces can be limited in Hedon, but there is some rotation of available spaces as
patients of the two Hedon Surgeries come and go. Keyingham does have a small number
of parking bays immediately outside the Surgery.
ADDITIONAL SERVICES AND CLINICS
For details on provision of maternity care, please refer to our dedicated leaflet, which is
available in the main Reception area.
Diabetic patients are seen regularly, by our specialist Nurses or a GP, by appointment, in
the Diabetic Clinics.
Child Surveillance and Immunisation Clinics
These clinics are held at: Hedon every Wednesday between 1.30pm and 3.00pm.
Vaccinations and Immunisations
We provide information and advice about these to patients. Where the offer is accepted
by the patient, we administer the vaccination/immunisation in accordance with
Other services provided by the Practice include:-
Minor surgery; Insulin Conversion; Anti-coagulation Monitoring; Near Patient testing;
Glucose Tolerance Testing; Ring pessaries; Coil fits and Medicines Management.
Contraception and Womens Screening
Contraceptive advice is provided during normal surgeries by all Doctors and Nurse Janet .
A full range of contraceptives, including condoms, are available. Coils are fitted by
appointment. All women under 50 years of age are advised to have cervical smear tests
every three years and those over 50 years of age, every five years.
Breast cancer is the most common form of cancer amongst women. A nationwide breast
screening service is offered for the benefit of women aged over 50. All women aged
between 50 and 70 will be invited for initial breast screening (mammography) every 3
years. Women aged 70 and above can self refer – please obtain a form from Reception.
IN-HOUSE COMPLAINTS PROCEDURE
We operate a formal, in-house complaints procedure to deal with any complaints patients
may have regarding the service provided by either the Doctors or staff of the Practice. The
procedure does not deal with legal liability or compensation matters and, if the in-house
procedure is not an appropriate form of investigation, you will be referred to the
appropriate authority. The complaints procedure details are available on request.
PATIENT REFERENCE GROUP
We have a ‘virtual’ (e-mail) Patient Reference Group and encourage as many patients to
join as possible. It only involves one or two questionnaires per annum, aimed at
improving our service. Forms are available via our website or at Reception.
QUALITY SERVICE FOR PATIENTS
The Practice is dedicated to a quality policy to achieve the health services which meet the
requirements of our patients, in particular:-
Patients have a right to be greeted in a welcoming, friendly manner in all
Patients have a right to confidentiality.
Patients should be seen usually within 20 minutes of their appointment time. If
there is likely to be a longer delay, patients have a right to be informed.
Patients have a right to be treated with courtesy by G.P.s, employees and other
providers of health services, both inside and outside the Practice.
Patients have a right to ask a question and be answered about their own health,
particularly any illness and its treatment, possible side-effects of treatment,
duration and development of an illness, likelihood of recovery, prevention or
avoidance of the illness recurring .
The Practice will offer advice and seek to inform patients of ways to promote
good health and avoid illness.
Patients will be informed of developments in the Practice by means of
posters/leaflets, made available in the Practice.
Patients rights are accompanied by responsibilities, which mean:-
Where an appointment has been made, patients are responsible for keeping it, of
informing the Practice, giving adequate notice to the Practice that they wish to
cancel, in order that it may be offered to someone else.
Patients should remember that an appointment is for one person only. If another
member of the family needs to be seen, be it a childhood ailment or even if they
have the same symptoms as the patient with the appointment, a separate
appointment needs to be made.
Wherever possible patients should attend the surgery if they do not have a
serious illness or infirmity. A Doctor can see many more patients within the
surgery than when out visiting.
Patients should advise Reception at the time of arranging their appointment if
they are aware that the consultation may take a long time.
Patients should treat the Reception and Dispensing staff with the same courtesy
and friendliness they receive. If a Doctor is delayed, it is not the Receptionist’s
All patients are responsible for their own health and should take appropriate
action with, where necessary, advice from the Practice, to prevent ill-health, e.g.
by not smoking.
Patients’ comments and suggestions on the quality and type of service available are
always welcome. Should you feel the quality commitments stated above are not being
met, please put your views in writing, addressed to:-
Roy Peckitt, Manager, The Hedon Group Practice, Market Hill House, Hedon
CONFIDENTIALITY FOR YOUNG PEOPLE
ALL information about patients, whatever their age, is confidential. When deciding
whether to treat any patient under 16 the Doctor or Nurse will take into account the
patient’s understanding of the proposed treatment options. Confidential information
about treatment or the fact of having attended the Surgery will only be released with the
patient’s permission, except in exceptional circumstances when it is felt that the patient is
at risk of serious harm.
The Practice will not tolerate violent or abusive behaviour by any patients towards either
Doctors, staff or indeed other patients. Threats of this nature will be dealt with severely,
which could result in that patient being removed from the Practice list.
THE DATA PROTECTION ACT 1998 – INFORMATION FOR PATIENTS
Doctors, Nurses and Health Care Assistants use the Practice computer system to
record clinical data on patients.
Practice staff use the computer system to:-
Prepare prescriptions, arrange appointments, recall patients’ personal data, e.g.
cervical smears, immunisations, etc, transfer paper documentation onto
computer, e.g. Consultants’ letters
As part of your care, when you come to the surgery, information about you is shared
between members of a Health Care Team, some of whom you may not meet. It may be
used to help train any staff involved in your care. Information we collect may also be
used after you have been treated to help us maintain and improve the quality of our
care, to plan services, or to research into new developments. All information is treated as
strictly confidential, and is not given to anyone who does not need it. If you have any
concerns, please ask your Doctor, or the person caring for you.
Under the Data Protection Act (1998), The Hedon Group Practice is responsible for
maintaining the confidentiality of any information we hold about you.
It is much better to adopt a healthy lifestyle and seek to reduce the risk of disease, rather
than to become ill.
This is the single largest preventable cause of ill-health in this country. It is a major cause
of cancer, heart attacks, angina and chest disease. If you would like advice and help in
giving up, please ask.
Appointments with the Dietitian are made following an initial appointment with a GP.
Regular exercise helps prevent heart disease as well as reducing weight and making you
feel better. If you are overweight or out of shape please ask for advice before starting
High blood pressure can in the long term increase the risk of heart attacks and strokes.
Reducing blood pressure can reduce these risks. Treatment does not always require
tablets. All adults are advised to have their blood pressure checked at least every five
years. If you have not had yours checked recently, please ask the Nurse or Doctor.
In accordance with the Department of Health guidelines, we recommend an influenza
vaccination for the elderly and patients with chronic heart, lung or kidney disease and
Diabetics. Please contact the Reception for details of the vaccination clinics, and an
appointment will then be made for you with the Practice Nurse.
A person is fully immunised when they have received a total of 5 tetanus vaccines in their
life. These are usually given during childhood and teenage years. If you are in doubt as
to your status, please discuss this with our Reception staff or Nurses.
As with tetanus, immunity will be obtained if you are fully immunised as a child and
teenager. Only those people at special risk need any boosters.
Programme starts at age two months. A Doctor or Health Visitor can advise you if you
have any queries.
Routine Vaccinations and Travel Immunisation
These are carried out by appointment with the Practice Nurses. Prior to the appointment
you will be asked to complete and return a travel form, which will help the Nurse prepare
for the appointment. For certain destinations further polio and/or tetanus vaccines are
required. Please check with our Nurses.
This is now the most common of the spotty childhood diseases. Crops of small blisters
appear daily for a few days, and rapidly burst and crust over. The child is not normally
too ill, although itching may be a problem. There is not normally scarring. Simple
measures such as Paracetamol are all that is required, and we do not need to see children.
The child is most infectious before the rash appears, and is so for six days after the date of
the first spot. Chicken Pox is spread via droplets from the throat and not from the spots
themselves, and many children are kept needlessly from school for far too long.
Sit forward in a chair, breathe through your mouth and squeeze just below the bony bit of
your nose for as long as it takes to stop the bleeding. This may take up to half an hour. If
bleeding is severe, or won’t stop, especially if you are elderly, it is best to go to Casualty.
Prevention is better than cure, and is especially important for young children. Even one
episode of severe sunburn in childhood increases the risk of skin cancer, so follow the
Australian advice to:-
Slip on a shirt, slop on the sun cream, and slap on a hat
Like coughs and colds, these are mostly caused by viruses, and the body deals with these
in a few days. Antibiotics are of no help, and may worsen things by upsetting the mouth’s
natural balance. Symptoms can be relieved with Paracetamol or Ibuprofen. Don’t worry
about food, but take plenty of fluids.
We need to see you if:-
The sore throat is still getting worse after two or three days
There is earache with the sore throat
The patient seems unusually ill
This is caused by a change in pressure in the ear, and often occurs with a cold, it can be
very distressing, especially if associated with a high temperature. The most important
thing is that the pain is controlled and this is best done with Ibuprofen, which should be
given regularly. Normally things settle down in a few hours with this alone, but if the
pain persists or there is a discharge, bring the child along to the next surgery.
Cuts and Grazes
These should be cleaned out with plenty of water, and direct pressure applied to control
bleeding. This may take several minutes to achieve. Seek advice if the wound gapes open
or continues to bleed. Bites are likely to get infected and should be seen at the next
This is caused by an infection in the stomach or bowel, and may be accompanied by
vomiting. Although this is not pleasant it is nature’s way of cleaning the system, and
unless the symptoms are prolonged it is really a case of better out than in. Things should
improve over about 24 hours. The best remedy is to starve for at least 12 hours, and to
take plenty of clear fluids (not milk). If symptoms persist, seek advice, particularly for
young children, or if in pain.
There is still no cure for the common cold. Rest, drink plenty, and take Paracetamol if you
are aching or feverish. Antibiotics do no good at all, and more expensive remedies are a
waste of money. You should be better in a week to ten days. Children often have six or
eight colds a year, and this is quite normal whilst they build up resistance to the germs
around them. Children’s Paracetamol Mixture (Calpol or Disprol) is available cheaply
from Chemists, and we regard it as essential that all parents of young children ensure they
have a supply in the house.
Coughs are the body’s protection against dust or mucus entering the lungs. To try and get
rid of it often does more harm than good. The best treatment for a productive cough is
steam inhalation, for a dry tickly cough, a linctus from the Chemist.
We need to see you if:-
The cough continues for a week or two after the cold
The cough produces green sputum for more than a few days
There is pain in the chest or shortness of breath
There is blood in the sputum
A fever is not in itself a “disease” but is a sign that the body is fighting an infection, which
is usually due to a simple virus, especially in children. It usually lasts 24/48 hours and if
it persists after this time may indicate a more serious infection, and a check up is advised.
The first thing to do is to lower the temperature, which is often all that needs to be done to
produce a marked improvement in the patient:
Remove clothing. This will not cause a “chill” and, in fact, to overwrap someone is
dangerous, particularly if they are a child:
Keep the room cool and well ventilated
Take regular Paracetamol or Ibuprofen
SYMPTOMS TO TAKE SERIOUSLY
Please contact a Doctor straight away if someone:
Has unexplained chest pain
Is an Asthmatic and remains short of breath even after using the recommended
Becomes drowsy or confused, especially with a headache, neck stiffness, dislike of
light or a rash
Please come and see us if you develop:
Blood loss from anywhere unusual
Unexplained weight loss
A change in a mole
A sustained change in your bowel movements
Lumps or bumps in your breasts or testicles
NHS East Riding of Yorkshire
Grange Park Lane
Tel: 01482 650700
NHS East Riding Complaints Department
Telephone:- 01482 672011
N.H.S. Direct 24 Hour Helpline
Tel: 0845 4647
N.H.S. Direct Online
The Hull Royal Infirmary, Main Switchboard
Tel: (01842) 328541
Castle Hill Hospital, Main Switchboard
Tel: (01482) 875875
Central Referral & Appointments Centre, Hull Royal Infirmary
Tel: (01482) 604444
Rosedale Community Centre, Preston Road, Hedon
Tel: (01482) 344400
THE HEDON GROUP PRACTICE
Below is a map showing our Practice area.
We will register patients living within our Practice area.
Out of Hours Emergency 0845 056 8060