IMPORTANT PHONE NUMBERS
Fire department of Vankleek Hill……….…..………….911
Director in charge of bar. Pitt Paquette ... 613-678- 2678
For cash register problems, phone the treasurer or Norm
Property Problems …..Jamie Cunning . .. 613-678-3125
Ice Problems ….….Ross Rodger …….…..613-678-2703
Remove this box before printing
To print as a pamphlet, First print slides 1,3 and 5 , then flip the
paper top to bottom and print slides 2,4 and 6
To ensure that the printing cannot be seen through the paper use
at least 30 lbs paper stock
Please contact the Director in charge of the Bar to propose
modifications to this handbook, or to report errors or
omissions. Printed Summer 2010
Switches by the door to the ice-shed
1. The three switches at the bottom of
the grouping turn the lights on in the
2. The dimmer switch controls the “Pool”
lights in the viewing area.
Introduction, General ………………….……. Page 2
Duties of the Team Captains ………….…… Page 3
1. There is a switch by the stockroom for the track lights
Key Identification …………………….……… Page 3 above.
Duties of the Bartenders …………………… Page 4 2. In the kitchen, near the entrance to the bar is a switch for
the main kitchen lights.
Changing a beer barrell ……………...…….. Page 5
3. In the kitchen by the counter is a light to control the lights in
Replacing bottles in the stand …….……..... Page 5 the buffet area.
4. Switches in the bar area control the lights in the cooler and
………………………………..…………..…… Page 6 the bar area. There is also a dimmer switch to control the
Using the Cash Registers ……….....……… Page 7 ceiling lights of the main area.
The keys of the Cash Registers ………...… Page 8
Light switches of the upstairs…………… Page 9 - 10 New Air conditioner
Useful Phone Numbers …………………Back Cover The remote control for the new air conditioner is
mounted on the same wall next to the fire exit door.
Most other switches, upstairs and downstairs are readily
associated to the lights they control.
Most of the light switches at the club are easy to find except for
Vankleek Hill Curling Club
one or two. To facilitate your tour, the following is a description of
what switches control what lights.
Bartenders and Team Captain’s Handbook
So, you’ve finally joined the Vankleek Hill curling club and just weeks
Light Switches into the season you are told that “YOUR CLUB NEEDS YOU NOW!”
And here you are behind the bar and maybe you don’t even drink. So
what are you supposed to do and how are you supposed to do it and
1 2 3 4 how does this entire set up work anyway???
Relax, this little booklet will explain it all and tell you everything you
need to know about your tour of duty. All of us are expected to pull our
weight, guys at the bar (usually) and gals in the kitchen. This helps to
Switches by main door keep our costs down. If you have any questions not answered in this
book, ask your team captain or the Director in charge of the bar. If you
1. Lights in lobby and hall to main room; 2-way switch with 2 below. have suggestions concerning this handbook, advise the Director in
2. Lights for outside sign charge of the Bar.
3. Regular on-off switch for outside lights by the door General
4. Timer switch for outside lights by the door. To use, turn
clockwise for half or three quarter turn. Should give 4-5 minutes of At the start of the year, once the membership numbers are known, the
light. director in charge of Bartenders will form bar teams of 6-8 members
headed by a team captain. He will also prepare a master schedule
that indicates the weeks that each team is on duty and if he has the
1 2 3 4 5 information available, which private rental events have to be covered
during that week. The schedule will be kept updated on the Website.
All in all, each team will have to cover 2 or 3 stretches at various time
of the year.
Switches by the bathroom wall
The team captain will contact each of his bartenders and negotiate the
1. ? date and times that each must cover. At times, there may be more
2. Lobby and Hall light; 2-way switch with 1 above than one bartender on duty; as well, some bartenders may decide to
3. All fixtures on wall in main room; rheostat controlled
4. Square ceiling lights near chair storage area It is the responsibility of each bartender to be present for his
agreed tour of duty; each one must advise either the team
5. “Pool” lamp near clock and track lights near bulletin board captain or the director in charge of the bar if he is unable to
area cover his shift; in such a case, the bartender must find a suitable
DUTIES OF THE TEAM CAPTAIN
Cash register keys
A week prior to your team’s tour of duties, ascertain
the availability of your team members and establish a If ever the plastic covers for the register keys
schedule of duties. should be lost, the following is a diagram of those
With the director in charge of the Bartenders or the
previous team’s captain, arrange to pickup the keys The bottom 16 keys only are used plus the
and make them available to the first bartender on
Total/No Sale key
Establish where the keys will be kept and how each
bartender on your team will pick them up and return
them or pass them on to the next bartender on duty.
Arrange with the next team captain for the transfer of SPECLTY COOLERS LIQUEUR JUICES
4 8 12 16
Inform all your team members of the policy on tips.
MIXED PREM. BRANDY SOFT
DRINK LIQUOR DRINK
If you can, visit your team members while they are on 11 15
GLASS WINE 1 WINE 2
O’ WINE BOTTLE BOTTLE
2 6 10 14
SMALL REG. LARGE JUG’O TOTAL /
Keys will be passed on by the previous team captain or by the DRAFT BEER DRAFT DRAFT
Director in charge of the bar. They include keys
1 5 9 13
To the main door
To the bar area
To the cooler room
To the doors to the ice box
To the cash box
To the safety box
The key to the cash register must be left in the register.
DUTIES OF THE BARTENDER.
USING THE CASH REGISTER
Get the keys to the bar from the previous bartender on duty or from
At the start of a session the Team Captain. (List of keys below), Find out from either what you
are supposed to do with the keys after your tour of duty.
Turn the cash register key to REG
Press Total/No Sale key to open the cash register drawer Place the Open the club for curlers, usually 30-40 minutes before the first
cash in the register compartments scheduled game
Close the drawer.
Turn on the lights on the main floor, the ice shed and in the change
During a session rooms below. A list of the switches and the lights that they control is
found further in this pamphlet.
When receiving an order, press the corresponding key for the
amount required. e.g. for two beers, press key 5 twice; for a small Check the supply of beer liquor soft drinks and juices in the ice box
draft and a bag of chips, press key 1 once and key 14 once. trays and replenish if necessary. Extras are kept in the cooler.
Once the order is finished, press the green Total/No Sale key, and Chips, chocolates and peanuts will be re-supplied by someone else.
the amount due will be shown on both registers (client side and bar Get the cash box from the safe-box kept in the cooler. Place money in
side) the cash register and turn the key to REG
At the end of the session Once the evening is over and all have left the club, place the cash (*)
in the cash box and it in the safety box in the cooler and lock them
Remove the cash and place it in the cash box both. Turn the cash register key to ‘OFF’ but leave the key in. . Turn
Turn the Cash register key to ‘OFF’ but leave the key in. off all the lights and lock the club up. There is a time delay switch
which will allow you to turn off everything and still have lights for you
At any time, press the Total/No Sale key to open the cash drawer. to go to your car.
Our prices include all taxes and you may have to “round out” totals Turn the keys over to the next bartender or deposit the keys where
when several items are compiled together. So if the bill is $15.99 or instructed.
$15.98, inform the member that the total due is $16.00, and if the
total is $16.01 or $16.02, inform the member that the total due is (*) Tips received by bartenders should be left with the cash. They
$16.00. will be included as “overage” in our accounting books. This is
based on the principle that we all share in the benefits (and
costs) associated with our belonging to the VKHCC; the kitchen
If the symbol L appears in the illuminated display on the left in crew works as hard as the bar tendering crew but are not likely
the Cash register window, please let you Captain or the to receive tips; it does seem fair then to return the tip money to
Treasurer know as batteries need to be replaced soon. the club. However, should the bartenders or the kitchen staff
require a drink during or after their shift, (beer, liquor, soft drink)
the money to pay for it can be taken out of the tips.
1. Move the handle on the hoses to face you. Empty beer bottles
At the end of the evening or of a shift, empty beer
2. Pull the handle towards you; it will move upwards and release
bottles should be placed in beer cases. Empty beer
cases can be found in the closet near the upstairs
3. Turn the handle one half turn to release it from the keg. washroom.
4. Remove the old keg, move the new one into position and
A separate case is required for Moosehead beer
5. Push handle down into the new keg and turn one half turn to
create a seal.
6. Pull handle out and down to lock.
7. Run tap on the bar side into an empty pitcher to eliminate any
foam and/or old beer.
1. Make sure the shot dispenser is empty of liquor; empty
into a glass if necessary
2. While holding the bottle and shot dispenser with one
hand, pull the small pin behind the bottle with the other.
The bottle should release from the rack
3. Turn the bottle right side up and remove the shot
dispenser. Unscrew the lid from a new bottle and press
the shot dispenser in the new bottle.
4. Turn bottle upside down and be sure to hold the shot
dispenser in the new bottle
5. Use the new bottle to push up on the holder on the rack
and move the bottle back into position. Make sure the lip
is aligned with the small pin.
6. Push the lip into place and the shot dispenser should
“click” in place. Make sure it is secure and pour your next