Volunteer Coordinator JD by jthUqa4

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									                                  Jewish Women’s Aid
                                  Volunteer Coordinator
                                     Job Description
Job Title               Volunteer Coordinator

Objectives              To oversee volunteering in JWA, including the recruitment, support,
                        supervision, training and retention of a diverse range of volunteers
Accountable to          JWA Executive Director
Responsible for         This post has no line management responsibilities
Working relationships   Volunteers and unpaid volunteer coordinators, Community Awareness
                        Coordinator, Community Support Coordinator, Refuge staff, Children’s
                        worker, Office Manager, Education Co-ordinator, external volunteering
                        associations
Responsibilities        Develop and manage policies and procedures that support volunteering
                        at JWA
                        1. Contribute to the development of strategy in JWA and develop plans to
                            meet strategic goals that involve volunteers
                        2. Continue to develop the structures, systems and procedures to support
                            effective volunteering, including statistical monitoring
                        Promote Volunteering at JWA
                        3. Promote volunteering within Jewish Women’s Aid and enable staff and
                            trustees to understand and realise the benefits of involving volunteers
                        4. Promote volunteering to potential and actual volunteers in the Jewish
                            community
                        Recruit and Induct Volunteers
                        5. Manage the recruitment and placement of volunteers within JWA and
                            ensure the effective induction of all volunteers, including induction training
                        6. Review and maintain up to date records of volunteers both electronically
                            (volunteer database) and in hard copy where required
                        Manage and train volunteers
                        7. Support the development of volunteers’ knowledge, skills and
                            competence and ensure that volunteers are managed, supported and
                            motivated across the organisation.
                        8. Organise and deliver volunteer training in conjunction with other staff
                        9. Identify, assess and control health and safety risks, including ensuring
                            CRB checks
                        10. Plan, organise and monitor volunteering activities, including the annual
                            volunteer conference and other events that recognise the achievements
                            of volunteers
                        11. Ensure effective communication with volunteers in all service areas and
                            enable volunteers to feel part of JWA, including production of Newsline
                        12. Develop your own and others’ capacity for supervising and managing
                            volunteers and support staff in addressing problems with individual
                            volunteers
                        13. Manage and continuously develop your resources for managing
                            volunteers, help obtain funds for JWA volunteer development and report
                            to external agencies about volunteering activities as required
                        Management of the JWA Helpline
                        14. Train helpline volunteers on helpline skills and system operation
                        15. Day to day management of the helpline including liaison with helpliners
                            and rota co-ordinators, collating monitoring forms and passing them on to
                            relevant staff
                        16. Attend, minute and work with the Helpline Sub-committee of the JWA
                            Board
                        17. Liaise with external organisations – THA and Call Handling – that relate
                            to the helpline and produce statistics
                        18. Run the London helpline support group
                     Counselling
                     18. Collate monthly counselling statistics and complete KPIs quarterly
                     19. Liaise with the counselling co-ordinator regarding changes to the service
                     General
                     20. Carry out all duties in full adherence to all JWA policies and procedures
                     21. Carry out any other duties appropriate to the post as requested by the
                         Executive Director
Regularly attended   Monthly staff meeting
meetings             Monthly supervision with Executive Director
                     Quarterly Volunteer Forums


Updated May 2012
                                      Jewish Women’s Aid
                                      Volunteer Coordinator
                                         Person Specification

                                       Criteria                                            Essential/
                                                                                           Desirable

Experience
Experience of working with volunteers                                                          E
Experience of record keeping and maintaining administrative systems                            E
Experience of developing recruitment, induction, supervision and support processes             E
Experience of developing and delivering training                                               E
Experience of working with a vulnerable client group                                           D
Experience of volunteer management or coordination                                             E

Knowledge and Understanding
Knowledge and understanding of the effects of domestic violence on women and                   E
children
Knowledge and understanding of the Jewish community in Britain                                 E
Knowledge and understanding of confidentiality and data protection issues                      E
Knowledge of child and vulnerable adult protection issues                                      E

Skills and Abilities
Ability to communicate effectively both verbally and in writing and present information        E
clearly, concisely, accurately and in ways that promote understanding
Ability to use a range of communication styles and techniques to maintain people’s             E
interest and attention and keep people informed of plans and developments
Ability to juggle multiple demands without losing focus or energy                              E
Ability to keep accurate statistical and monitoring information                                E
Ability to work on own initiative, with limited direction and to be self-servicing and         E
maintain own administrative records
Good inter-personal skills and an ability to develop positive working relationships with       E
a wide range of people and to work as part of a team
Ability to undertake work outside of contracted working hours                                  E
Ability to ensure that Equal Opportunities and Anti Discriminatory Practice is                 E
implemented in all aspects of the work
Ability to liaise with a wide variety of religious, statutory and voluntary agencies           E

								
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